# Page 2 | GetFeedback Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is GetFeedback the right Survey solution for you? Explore 53 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133180/GetFeedback/reviews --- GetFeedback 4.6 (53) [View alternatives](https://www.capterra.com/p/133180/GetFeedback/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 2 - Reviews of GetFeedback ## Showing most helpful reviews Showing 26-50 of 53 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Paweł P. IT Business Relationship Analyst Information Technology and Services Used the software for: Less than 6 months ### "Highly customizable tool for gathering different kinds of feedback!" November 9, 2021 4.0 I'd recommend GetFeedback to every client who is interested in creating fancy surveys and forms and to analyze the results in different ways, especially when you already use Salesforce. This integration can provide many important benefits. Pros What I like most is that with GetFeedback it's very easy to prepare a survey that looks like it's been developed by a professional UX designer. It has a variety of different question types that can be added to the form canvas and most importantly you have a variety of templates available by default. Cons Would be great to have an open connector for Microsoft Power Automate in the future. Right now it's not available. Review Source Jeff T. Sr. Program Manager Used the software for: ### "Super user friendly" December 3, 2015 5.0 I love the interface for creating surveys - super easy to use and they offer nice templates that make my surveys look very custom. The data analytics are really slick and sharing the summary of responses has a very easy to read format. We recently linked GetFeedback with Salesforce, it was very simple to map to a custom object offering us the ability to consolidate data from multiple surveys! I wish the sharing function allowed for multiple owners of one survey so it would be easier to collaborate with team members when creating new surveys. Review Source SH Sarah H. Marketing Manager Hospitality Used the software for: 1-2 years ### "Recommended for Ease/Small Buisnesses " January 7, 2020 5.0 With this service, we have received really great feedback as to what our company can improve and it has paid of tremendously. Pros As a smaller company, GetFeedback has allowed us to create professional, easy to use surveys, that look stylish and capture the eyes of our guests. Cons Not necessarily about the product itself, but we had been working with their team to implement some new ideas and never really got much feedback or help from them. Just something to keep in mind when getting started. Review Source HS Hisao S. Lead Technical Writer Information Technology and Services Used the software for: 2+ years ### "Good but expensive" October 29, 2019 4.0 It was good, but a bit expensive for us. The screenshot feature was zenith - it allows us to rip anything in desired area, so freely. Pros The software offered the screenshot feature with review. It allows users to make up reviews with screenshots where they feel good or bad. We used the software to collect feedback on our documentation from users - for wrong writing, lacking information, or wrong translations. The screenshot feature enabled them to pick up the part in question visually, easily. Cons The price was so expensive as other feedback systems are emerging. With that high price, our IT dept. decided not to continue the subscription anymore in last year... Review Source VR Verified Reviewer Information Technology and Services Used the software for: 6-12 months ### "Great looking surveys and nice Salesforce integration" November 30, 2015 5.0 GetFeedback makes it really easy to create nice looking surveys and get the info into Salesforce. This is great for us because we're able to track some very specific questions on lead and contact records for better targeting our sales efforts. Review Source Rebecca S. Office Coordinator Information Technology and Services Used the software for: 2+ years ### "Great survey platform" April 29, 2019 4.0 Pros I like the customizability of this platform. It has a lot of great features to help cater to different needs. Cons I wish there was a way to organize past surveys on the general dashboard. Review Source VR Verified Reviewer Financial Services Used the software for: I used a free trial ### "GetFeedback" January 23, 2016 4.0 Creating questionnaire relatively easy, straightforward. Have been having trouble getting back into the app for editing, sending the questionnaire to respondents.. Pros Easy to create good-looking questionnaires, templates. There's a mode for limited free use. There's a way to track responses using e-mail or other identifiers of each respondent. Tech support seems to be trying to be helpful. Cons No instant messaging/chat with tech support. Problems with changing creator's account password. Tech support ineffective in solving some basic, continual problems. Review Source VR Verified Reviewer Director of Digital Marketing Information Technology and Services Used the software for: Less than 6 months ### "It just works..." December 1, 2015 5.0 It's really simple. I can quickly create awesome looking surveys that don't embarrass me or my company. All mobile-ready and aligned to our branding. Other tools I've used are clunky and look absolutely awful - this feels like modern survey software, for me as a user, and for our audience consuming the surveys. Pros \- Really darn simple and easy to use - Gorgeous design - Higher response rate do to UI and mobile-optimzation over other services I've tried Cons More integrations would always be nice though key ones are already there (like Salesforce, etc). Review Source JR Joe Rapolla Used the software for: ### "Hands down - just get it. " March 5, 2014 5.0 We've used multiple apps to handle surveys and our website feedback, always leaving something to be desired, whether it was a Salesforce.com CRM integration snag, or visually designing the survey itself to look somewhat close to our brand visual standards. GetFeedback in it's elegant simplicity solves these issues for us and we actually find ourselves implementing faster and our users have a great experience. The responsive design baked in is ridiculous. Don't discount this review because of the 5 stars or the positive slant, there are few apps that deliver on a focused requirement like GetFeedback does. Just watch their customer videos, they speak for themselves. Pros Ease of use, responsive design built-in, SFDC integration works, visual approach to survey is unmatched. Cons Still new and some more technical/robust survey requirements may not be possible yet, but it seems like that's constantly changing. One new feature that we needed is launching in a week! Seriously. Review Source AB Allicia B. Owner Used the software for: 1-2 years ### "GetFeedback has completely transformed my workflow for my small business!" June 9, 2017 5.0 Pros I cannot say enough about GetFeedback. I recommend it to fellow photographers everywhere I go. I use GetFeedback to send a wedding day questionnaire to my brides to be and they love it almost as much as I do. The platform is extremely easy to navigate and use, and very up to date. Your feedback forms can be designed to fit your brand. The filling out process is easy, aesthetically pleasing and quite enjoyable. I absolutely love that all my responses go straight to my business e-mail so I can print and compile. Seriously GetFeedback will make your business look as pro as you feel! Review Source CK Christine K. Salesforce Developer Used the software for: 1-2 years ### "Great survey tool" June 7, 2017 5.0 Pros GetFeedback makes creating survey's fun and interactive. The Salesforce integration is excellent. The design of the survey's make the end user experience much more positive where receive more responses than a traditional survey. Review Source NF Nemyee F. Cs Supervisor Used the software for: 1-2 years ### "Doing surveys and getting results has never been this easier" May 11, 2018 5.0 Pros I love the platform and how easy and fun is to do the surveys and its an easy way to get a feedback from your customers. Cons I don't have any complaints about this software, we really love everything about it and their features. Review Source CR Chevy R. Solution Architect Computer Software Used the software for: Less than 6 months ### "GetFeedback Review" August 10, 2022 5.0 Overall, I was happy that this tool was one I was assigned to manage. It was easy to learn and did a lot of impressive things that I definitely took credit for :)! Pros We used this tool in conjunction with Salesforce Service Cloud and it was a perfect way to solicit feedback from our customers. The forms are easy to set up, send out, and, for the customer, quick to fill out. Cons When mapping back into Salesforce, the field usage can be a bit clunky. You end up having to create a new field for a lot of questions which makes reporting a bit tedious. Review Source CM Carol M. Manager, Business Engagement Used the software for: ### "Very Responsive Customer Service" January 7, 2016 4.0 What ever customer service model GetFeedback is using should be the model for all organizations. I am blown away by the responsiveness of their HELP desk. I just created my first survey in GetFeedback and had a number of questions I needed answers for. Using the link on their help page, I submitted my question and every time I received a very useful response within 15 minutes of my request. The product is good but the customer service from representatives like Kimberly Powell is what will keep me coming back. Review Source JH Jeremy H. Managing Director Events Services Used the software for: Less than 6 months ### "null" June 15, 2016 5.0 Review Source Pema K. Lead Educational Analyst Computer Software Used the software for: Less than 6 months ### "null" April 14, 2017 5.0 Review Source SM Sourav M. Used the software for: ### "Creating and capturing survey results has never been easier" October 31, 2016 5.0 Both the creation of the survey and the capturing of results along with integration to store the results in a system of choice like CRM, ERP etc. is very intuitive. Making use of the survey data is all that matters as pre-built connectors make integration with any Business system very easy. Even Business users can set it up and there is no need to get IT involved. Review Source bC bobby C. Used the software for: ### "great product" October 6, 2016 5.0 Great product. Integrates perfectly with salesforce.com. A must have for my sales and marketing team. Review Source FM Frank M. Used the software for: ### "Easy to use, great looking online survey product" December 1, 2015 5.0 We use this online survey product to get feedback on how our support team is doing handling cases. The solution is very easy to use, the surveys look great and get great response rates, and it integrates with Salesforce which makes reporting super easy. Review Source AB Abra B. Director, Engagement & Policy Used the software for: ### "support" January 27, 2016 5.0 We ran into problems setting up an account and the staff went above and beyond to help us sort it out, even when it turned out the problem was all at our end. I look forward to many years of a happy working relationship with GetFeedback. Thanks so much! Review Source JR Jennifer R. Sr. Manager, Demand Generation Computer Software Used the software for: ### "null" February 12, 2019 5.0 Review Source MP Mitchell P. Operations Manager Used the software for: ### "Great Product, Great Service = Satisfied Customer" March 11, 2016 5.0 Get Feedback allowed us to make great looking surveys that are easy to disburse and map directly to Salesforce fields. What a time saver! Their staff have been very helpful and are great at following up to ensure your success. Review Source KM Kerrin M. Owner Used the software for: ### "First online survey I created. Very easy and logical set up." January 6, 2016 5.0 Integrated into my 'usual' newsletter seemlessly. I own a small business and think it is brilliant that this type of service is available to me, not just businesses with large marketing budgets. Review Source EP Erin P. Senior Director, Marketing & Communications Used the software for: ### "Quick response during Christmas week" December 29, 2015 5.0 Leah was back to me with a response to solve my issue within a couple of hours - even during Christmas week. Love it! Review Source DJ Dave J. Used the software for: ### "Crackingly good" March 17, 2016 5.0 As intuitive to config as you could ever hope. gorgeous to look at. and fast, pragmatic support. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.