# The Receptionist for iPad Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is The Receptionist for iPad the right Visitor Management solution for you? Explore 328 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133191/Mailchimp/reviews --- The Receptionist for iPad 4.8 (328) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 1st, 2026 # Reviews of The Receptionist for iPad Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews Sara W OwnerMental Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “User-friendly; options to contact the provider by phone and email are nice.“ January 26, 2026 ZV Zach V Admin. AssistantEducation Management, 51 - 200 employeesUsed the software for: Less than 6 months. “printer labels for said printer are costly.“ June 24, 2024 SD Samantha D Director of OperationsMental Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “The seamless process has not only enhanced client satisfaction but also improved the efficiency of the office operations“ June 23, 2025 EL Esther L Sr Office ManagerConstruction, 201 - 500 employeesUsed the software for: Less than 6 months. “The connection to the printer is a bit difficult to deal with at times.“ August 29, 2023 NS Nicole S HR DirectorNon-Profit Organization Management, 201 - 500 employeesUsed the software for: 6-12 months. “Being a small to mid-sized nonprofit, The Receptionist for iPad was within our budget and meets our needs.“ April 29, 2025 DK Diana K Office AssistantGovernment Administration, 11 - 50 employeesUsed the software for: Less than 6 months. “In the beginning I didn't like all the updates for the iPad but that's to be expected with new technology. “ June 20, 2023 JW Jill W Director of AdministrationConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “It is simple for visitors to understand how to use it and we love that we can set back up responders if someone is not answering their notice they have a guest then their assistant or another team member can be notified that there is someone waiting for assistance.“ December 11, 2023 KT Karol T OPerations ManagerEducation Management, 11 - 50 employeesUsed the software for: 6-12 months. “If you want to have your visitor name badges/labels in 4 color they are very expensive so I wish there was a less expensive alternative.“ February 7, 2023 ## Showing most helpful reviews Showing 1-25 of 328 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sara W. Owner Mental Health Care Used the software for: Less than 6 months ### "Receptionist review" January 26, 2026 5.0 Pros User-friendly; options to contact the provider by phone and email are nice. It's been consistent with no glitches. Cons A bit pricey. It would be nice if it was more affordable but it is still worth keeping for the moment. Review Source SM Susy M. Executive Assistant Commercial Real Estate Used the software for: Less than 6 months ### "Great "virtual receptionist" when a live receptionist is not monetarily feasible." June 9, 2025 5.0 Our experience has been excellent - this provides what we need, for a reasonable price, and is very easy to set up and use! Pros This product really filled a need for us at a building that doesn't have a live receptionist. We still wanted our tenants to be able to be notified when they had a client/customer, and this works perfectly for that need. We also wanted our tenants to be notified immediately when they received packages. With the Receptionist for iPad, they are notified by either an email or as a text message (whichever they prefer) right away so they can retrieve their packages without delay. We love having the knowledge that our tenants are still being taken care of when we are not able to be at the desk. It is cost effective, and very easy to program/edit. Great customer service as well! Cons So far, there are no cons for us. An update caused it to go down for a brief while, but they worked quickly to fix the issue, and also communicated with us throughout the process with updates! Alternatives considered [Greetly](https://www.capterra.com/p/225877/Greetly/)[Envoy](https://www.capterra.com/p/143721/Envoy/) Reason for choosing The Receptionist for iPad The Receptionist for iPad fit our needs better. Greetly and Envoy were more expensive and seemed to be geared more toward a single large company, and couldn't accommodate our building with multiple smaller tenants. Review Source UM Unikka M. Owner Legal Services Used the software for: Less than 6 months ### "It's An Ok Product " March 24, 2025 3.0 Overall I've had a good experience with The Receptionist. The current price fits the product. Pros Capture the customers name, email, phn# and the voice prompts. Cons Dont have the availability to cature phone numbers correctly, dont have the availability to send sms to only certain customers, dont have availability to log customers out without stating they had an appointment, and limit analytics. Alternatives considered [Greetly](https://www.capterra.com/p/225877/Greetly/) Reason for choosing The Receptionist for iPad Price and what was offered over the competitor Switched from [Excel Analyzer](https://www.capterra.com/p/170910/ExcelAnalyzer/) Needed an automated system that was faster Review Source NS Nicole S. HR Director Non-Profit Organization Management Used the software for: 6-12 months ### "Reliable & Affordable" April 29, 2025 5.0 It has been a positive experience. From demo to use, we have had nothing but good experiences. Pros The functionality and cost. Being a small to mid-sized nonprofit, The Receptionist for iPad was within our budget and meets our needs. Cons The Receptionist has met our needs. We have no complaints about the product or customer service. Alternatives considered [Greetly](https://www.capterra.com/p/225877/Greetly/)[Envoy](https://www.capterra.com/p/143721/Envoy/) Reason for choosing The Receptionist for iPad Functionality and price. Although the functionality among devices was similar or the same, it was the cost that led us to pick The Receptionist. We needed something simple and lower cost, as we are a nonprofit. Review Source SC Sany C. Facilities Administrator Information Technology and Services Used the software for: Less than 6 months ### "User Friendly and Versatile App " May 6, 2025 5.0 very positive experience since the beginning. Sales director is very knowledgeable and the onboarding team is also helpful. Not many visitor management software supports IPA as this is the critical function we need for our company, and The Receptionist was happy to help working with our other vendor. Pros user friendly and intuitive surface, reasonable price and good customer support. Sales team are pretty helpful as well. Cons only supports Apple devices for now. Hopefully it can support other OS so the hardware costs could be lower Switched from [FacilityOS](https://www.capterra.com/p/150781/iLobby/) previous products were too expensive, and service was bad, slow responding time, account manager not reachable Review Source EE Ethan E. IT Support Supervisor Construction Used the software for: Less than 6 months ### "New receptionist customer - we have yet to experience all of the features but so far a great product" January 26, 2022 5.0 Communication in general with the sales/service team has been excellent. They responded quickly with any questions we may have and immediately provided support. Shoutout to \[SENSITIVE CONTENT\] and \[SENSITIVE CONTENT\] for providing great customer service! Pros The contact list and its accuracy is one of the strong points of this product. The other is the ability to integrate our Active directory. Although we have not use this product in a production environment just yet I have tested and piloted a few of the available features. I like that it is easy to customize and manage. Cons To be honest we haven't used it long enough to give a valid "con," we're currently waiting to move into our new office to pilot this product in a production environment. Alternatives considered [ALICE Receptionist](https://www.capterra.com/p/151331/ALICE-Receptionist/) Reason for choosing The Receptionist for iPad From our testing, it seemed to be the most user friendly and allowed us full control. It can also be easily managed by not so "tech savvy" individuals which is a plus. Review Source GB Gabriela B. Administration & Project Specialist Insurance Used the software for: Less than 6 months ### "Great platform for small or large business" October 28, 2021 4.0 One of the easiest platforms on the market, especially for a small business that is just getting familiar with implementing a visitor management system. The staff are very helpful and accommodated our needs as much as possible. Pros The setup layout is straightforward and easy to figure out and manage. Cons More customization for the button types. Wish we had the option to stop a visitor from registering upon check in and receive an instant notification if someone selected yes to a Covid-19 screening questions. Alternatives considered [Envoy](https://www.capterra.com/p/143721/Envoy/)[FacilityOS](https://www.capterra.com/p/150781/iLobby/) Reason for choosing The Receptionist for iPad Platform is easy to figure out (especially for those that are not tech savvy), the price point is unbeatable and the staff are very helpful and great with following up. They also have a great demo experience. Review Source KS Kimberly S. Human Resources Generalist Warehousing Used the software for: 6-12 months ### "100 out of 100!" August 5, 2025 5.0 The experience working with this product has been flawless! From the initial set up to date, the experience has been fantastic! Pros What I enjoy most about The Receptionist is the fact it keeps a daily log of who checks in. Working in an ITAR facility, this is a mandatory function for reporting purposes. Cons To date, I have not found anything to not like about this product. It has met all of our requirements. Review Source AD Arleen D. Executive Assistant, Client Relationship Mgt Real Estate Used the software for: Less than 6 months ### "Highly Recommend" September 17, 2025 4.0 Great experience and it has really made a difference with greeting individuals that come into our office. Pros Great customer experience. It is very user friendly for the guest checking in and has help reduce any confusion in the office or having multiple people go to greet that person. Cons It cannot always be modified to fit our needs. As an example depending on what type of button is used, the back office may NOT be able to "claim the visitor." This puts us back to having more than one person getting up to answer the door. There is a bit of a learning curve to learn the way the system works on the back end. Review Source MB Melissa B. Clinical Director Mental Health Care Used the software for: Less than 6 months ### "What a convenience!" September 19, 2025 5.0 I appreciate the personal service via email and chat while we were deciding when to implement the system. Pros Since doubling our office space and increasing the number of clinicians that receive clients, The Receptionist allows us to know exactly when our client is in the lobby. No more wondering or double checking! We also love how we can make the check in message warm and friendly. Very user friendly too! Cons I would love to have a less expensive option of an iPad, where the only function is The Receptionist. So I am using an old iPad of my own. Review Source AO Austin O. IT Support Engineer Machinery Used the software for: 6-12 months ### "Great Product" December 16, 2024 5.0 It has been great. Easy to set up, use, and a great means of communication. Pros This was easy to set up. This was brought to us as a demo, and have it implemented throughout our plant! Cons As far as I know, nothing. It was easy to use, easy to set up, and easy to connect to our MDM Review Source ML Melissa L. HR Director Mining & Metals Used the software for: Less than 6 months ### "Perfect for Needs" July 22, 2024 5.0 Pros Easy to use and setup everyday. Visitors get through the questions with ease and being able to customize was great Cons Because the iPad is on all day the battery goes quickly. Review Source MH Merikay H. Retention & Recruitment Coordinator Printing Used the software for: Less than 6 months ### "The Receptionist is an Amazing Product & Software." May 17, 2022 5.0 So far so good. Trying to Customize the Receptionist with all the features it has to offer to our Company. I appreciate the customer support. I did also watch the 12 minute tutorial & found it helpful. Pros I love the visitor button and the delivery button. I was trying to get an Interview button set up under checking in, but the process confused me with too many impertinent questions for what I need the button to do. I have not had time but I will reach out to our representative Raven. I love how the software can be customizable to our Company Needs. (Returning Visitors. Delivery's so settings can notify employee of delivery.) Cons No way to notify 2 employees or more of a visitor or visitors waiting? Only option being 1 person.(?) But like the feature of back up notification. Reason for choosing The Receptionist for iPad Our IT department ( Technology Architects, Green Bay WI) suggested it. Review Source AC Adrianne C. Sr. Project Assitant Construction Used the software for: Less than 6 months ### "FCL Builders loves The Receptionist" October 6, 2023 5.0 We now have visitors getting addressed quickly, rather than standing around confused on what to do or where to go. Before they wandered our large lobby to find a bell to ring and I could tell they felt awkward and lost. The Receptionist has given our visitors the comfort and ease to know what to do when they arrive. Pros We love how quickly we can attend to a visitor and how little the wait times are for our visitors. We dont have a "front desk person" and The Receptionist has helped tremendously with our important visitors Cons This software is very methodical and folks have taken into consideration all possible aspects for all possible business situations. It is one of the most thorough Apps have ever used. Review Source RW Randy W. IT Manager Chemicals Used the software for: 2+ years ### "Receptionist Visitor Management " June 3, 2021 5.0 Getting visitors with the correct individual in a timely manner. Always knowing who and when a visitor is on site. Pros Very easy to integrate thru the web based portal. Cons No complaints about the software. Very easy to use Review Source KE Karim E. MANGER o Security and Investigations Used the software for: 1-2 years ### "Karim elshebshery " September 1, 2023 4.0 Not expensive to buy and sound is softly Pros Very good for all to buy iPad and no expensive Cons The quality of sound and materials are very high and good Review Source ML Minh L. Library Technician Higher Education Used the software for: 2+ years ### "Virtual Receptionist on a iPad" November 5, 2021 5.0 It has a very clean and intuitive interface and super easy to deploy. Pros The console is online and configurations are applied instantly with the timely chat support within the console. Cons No comment. I like all the features so far in our deployments Review Source DO David O. Export Compliance Officer Consumer Services Used the software for: 6-12 months ### "Visitor Management / Export Compliance " July 8, 2022 5.0 Positive experience for our company, with multiple locations - we've branched out our "Receptionist for iPad" program to a second location and are looking at implementation for others. Pros The Receptionist enabled us to align our visitor management program with US export requirements for our foreign visitors. Enabling US and Foreign Visitor ID at time of entry using the software options allows quick identification of foreign visitors, and eases the time spent in the lobby for all our Customers & Clients. Cons Thinking globally, we'd appreciate connection to other search engines, such as the US Consolidated Screening List (CSL) for integration into our compliance program. Review Source DB Deborah B. PC Tech Warehousing Used the software for: 6-12 months ### "Reception Ease" March 13, 2019 5.0 Since we no longer have a Receptionist at our Front Desk, we urgently needed something to direct visitors as well as log their visit. The Receptionist for iPad looked like a "User" Friendly option and it has turned out to be a simple way to resolve our issue, without making it too complicated for the visitor. Pros Easy steps for setup of visitor checkin/checkout process, convenient retrieval and export of visitor logs. Also like that multiple locations can easily be setup by cloning an existing setup. Excellent customer service which always provides us with fast responses to questions. Cons Would like to see the software available for an android tablet as well. Would also like ability for more customizing of visitor buttons using some logic options. Since there is only room for 6 buttons maximum, would be nice if check-in process could be controlled by answers to question(s) that are presented to visitors, which in turn could follow a "what happens next" for that customer type. Review Source Response from The Receptionist May 6, 2020 Thank you for sharing your feedback! It is extremely valuable, and we take it seriously. Your requests for the product enhancements you mentioned are definitely things we've heard before, and we are exploring these items for future upgrades. Thanks for being an amazing customer! Michael Ashford Director of Marketing JG Jeff G. IT Manager Wholesale Used the software for: 2+ years ### "Nice sign-in solution" April 29, 2020 5.0 It's slick, and it looks professional up front. Customers are kind of impressed, which is nice. Pros We use The Receptionist to allow visitors to sign in (and print visitor badges) on an iPad. It works really well, and notifies our users by SMS and email when they have a guest who has signed in. Cons Would really like to see it integrate with UPS, FedEx, and USPS tracking for package arrivals/notifications. This would make it much more useful to us. We're still doing packages on a paper log. Reason for choosing The Receptionist for iPad We looked at several, and this seemed to have the best features for the price. Review Source Response from The Receptionist May 1, 2020 Hi Jeff! Thank you so much for leaving such a fantastic review of our system. I'm happy to hear that you and your customers enjoy the experience. Regarding delivery notifications, have you tried our Delivery Button option to send employees package delivery notifications? Chat with our support team on our website if you have questions. Best, Andy Alsop President & CEO JL John L. CEO Medical Devices Used the software for: 6-12 months ### "Repeat Customer" December 11, 2023 5.0 This is my second company that I've implemented Receptionist at, it's been a great addition and saved us a salary at the front desk. Pros It is a simple integrated system that provides a virtual attendant for checking in visitors and notifying employees of their visitors. It also does an excellent job filtering out non appointments Cons We have not had any real issues with the receptionist. Review Source KH Kendhal H. Executive Director Mental Health Care Used the software for: 6-12 months ### "Very easy to use and navigate, excellent price, superb customer service!" February 13, 2019 5.0 Our staff is now immediately notified with a delivery is made or a client presents for a session. No more checking the lobby a dozen times! Our clients also like that the know the therapist has been notified since we do not have a traditional front desk staff. Pros I searched for a long time to find a check in system that would work for my office. I tried many systems and ultimately chose the receptionist because it is very easy to set up, allows for multiple offices on the same subscription, was affordable, and allowed for a customized and simple check in process. I also love that we can integrate it with Slack which we use. Cons I wish it worked on android devices because those are far less expensive than iPads. I also would like for the company to be willing to sign a BAA for HIPPA compliance. However, we were able to find a workaround to avoid asking for PHI from clients checking in. Review Source Response from The Receptionist May 19, 2020 Hi Kendhal, thanks for the amazing review! Your feedback is truly appreciated. I'm so glad to hear that you're having an excellent customer service experience with our team, and that you're finding so much value in all the features The Receptionist for iPad offers. Sounds like we've saved you and your staff some time now that they don't have to check the lobby constantly, which is wonderful to hear! Michael Ashford Director of Marketing SZ Sharon Z. Physician Hospital & Health Care Used the software for: Less than 6 months ### "Easy office management with the receptionist" February 21, 2023 4.0 It makes my life at the office pleasant and easier. Pros How can I get total control of my patients appointments and how easy I can manage many tasks at the office. Cons I almost like everything , it’s velocity, manageability, organizational system and how easy is to make a work day scheduled with it. Review Source JZ James Z. VP, Technology Chemicals Used the software for: 1-2 years ### "Great software " October 17, 2019 5.0 This is an excellent platform to ensure compliance with confidentiality requirements for our business. Photo documentation of visitors is an added plus. Pros Ability to add documents such as NDAs, and custom safety documents. Trustworthy Cloud server for storage of completed forms. Cons Better badge printer options would be a huge plus. The quality of Brother QL-820NWB is quite poor. Reason for choosing The Receptionist for iPad Recommendation from a current user. Better functionality with forms (NDA, Safety, etc...). Review Source Response from The Receptionist October 31, 2019 Hi James! Thank you so much for leaving us this review. I am happy to hear that our system is doing it's part to keep your office secure and compliant. We are always looking for ways to improve, so I will pass your comments about the printer on to our team. Thanks for being an amazing customer! Sincerely Andy Alsop, President andy@thereceptionist.com ME Mark E. Brand Packaging Sales & Marketing Packaging and Containers Used the software for: Less than 6 months ### "Easy to implement and working great!" May 16, 2022 4.0 Really like our implementation. It fits our needs well. The follow up customer service is exceptional. Pros Liked the ability to track and meet compliance of visitors. Ability to sign a visitor compliance document was a must. Cons Would like a few more design and font options to match our brand. Maybe a background slide show which can be changed as well as a video plays at end of sign in. Alternatives considered [Envoy](https://www.capterra.com/p/143721/Envoy/) Switched from [Envoy](https://www.capterra.com/p/143721/Envoy/) Cost and features Review Source