Who Uses This Software?

From offices with just a few employees to others over 50,000, The Receptionist for iPad is used by hundreds of businesses around the globe.


Average Ratings

162 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month
    See pricing details
  • Pricing Details
    Free trial, no credit card required. Instant access. Try it today.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • The Receptionist
  • thereceptionist.com/
  • Founded 2012
  • United States

About The Receptionist for iPad

The most versatile, effective and easy-to-use Visitor Management system available! From offices with just a few employees to others over 50,000, the app is used by thousands of businesses around the globe. Whether you are looking for a simple visitor logging system to track your visitor traffic, or require a fully configurable, SMS and email based, two-way communication system with badge printing, The iPad Receptionist can solve your specific office needs.


The Receptionist for iPad Features

  • ID Scan
  • ID Tags
  • Office Directory
  • Pre-Registration
  • Self-Registration
  • Visitor Check-in
  • Visitor Tracking
  • Watch List

The Receptionist for iPad Reviews Recently Reviewed!

Simple, effective solution for patient check-in system.

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that it is simple to set up and use and works consistently. We use this in a medical suites environment with multiple independent doctors who have their own patients.

Cons: Has frozen up once or twice in about 4-5 months of use. I think usually associated with automatic OS updates. Because I'm using this for different independent doctors, it would be nice if I could have each doctor have their own patient forms that could be signed on the screen, but that isn't possible now. I currently have 15 and more will be added.

Vendor Response

by The Receptionist on November 17, 2017

Hi John, Thanks so much for posting a review about The Receptionist for iPad. It sounds like the system is working well for you. I will submit your feature request and I will tag you so that as something similar becomes a reality we will be in contact. We are happy to have Viva MedSuites as a member of The Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

Incredibly efficient and easy to use!

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fast, simple, easy to check in, check out, and log visitors. It's a great system for our business and we get a TON of compliments on it!

Cons: I would love to see a simple AD integration tool for this, but it's not like i'm hiring 30 people a week, so it's not a huge priority for us right now

Overall: Easy way to track visitors
Keeps NDR records for us
Automatically uploads records
Repeat visitors aren't frustrated anymore!

Vendor Response

by The Receptionist on November 15, 2017

Hi Daniel, I appreciate your taking the time to post a review about The Receptionist for iPad! I am glad that the system is working out well and that it puts Endeavor Robotics in a good light with your visitors. We do have a way to integrate with your AD. I will email you separately to be sure you have received this info in the past. Thank you for being a member of The Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

Love this product it works amazing for our office.

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very simple to use even the most novice users can navigate. Customer support is above amazing, they are very responsive to messages and truly want you to take advantage of everything the product can offer, they go above and beyond to help you. This product makes checking in visitors to our location easier then ever before.

Cons: Can be a little challenging to set up to begin with - However if you take the time to read the very helpful guides that have been set up you won't regret it.

Vendor Response

by The Receptionist on November 13, 2017

Hi Tonya, I really appreciate your taking the time to post a review about The Receptionist for iPad! I am so glad that you have enjoyed both the software and our Radical Support. We try very hard to exceed your expectations with each interaction. If there is anything else we can for you, don't hesitate to reach out and thank you for being a member of The Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

Fantastic from start to finish!

Nov 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The entire software really is superb, I cannot fault it. I have had many of our visitors remark on its simplicity.

All in all, I have found my user and administrator experience excellent. That's from my first inquiry about the software, straight through to delivery, including iPad and printer!

And the support, which for me is the strongest attribute, is absolutely outstanding. I have found the support to be responsive, professional, patient and polite. And with me being in the Republic of Ireland, that's all with a time difference.

I have for the most part been dealing with the lovely customer service agent, who has been brilliant, but that said, any other operator I have been in touch with have equally been as helpful and obliging.

On a few occasions, I have also used the extremely useful notes and guidelines and they are spot on, so accurately written and easy to follow.

The value for money is amazing and with unlimited everything, you simply can't beat this product. So simple to use as a guest and so easy and straight forward to use as an operator.

I highly recommend The Receptionist to any business looking to introduce a visitor management system.

Cons: There is nothing I dislike about The Receptionist BUT if I had to choose one thing, the only con I can come up with (and it really is not a big deal) is that our logo doesn't print out in its full colour.

Overall: Professionalism, Health & Safety compliance, value for money!!

Vendor Response

by The Receptionist on November 02, 2017

Hi Sinéad, Wow! Thank you so much for your very nice compliments. I have shared your review with our entire team. We are proud to count Control Equipment Limited as a new member of The Receptionist Family in the Republic of Ireland. :-) Let us know if there is anything more we can do for you and your team. Sincerely, ¿ Andy Alsop, President ¿andy@thereceptionist.com

Amazing service -- very responsive and helpful!

Oct 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is easy to use and work with. Having the iPad receptionist is also an added security feature for the office.

Vendor Response

by The Receptionist on November 02, 2017

Hi Julie, Thanks so much for posting such a nice review. It is great to have one10 and Aimia as longtime members of The Receptionist Family! Let us know if there is anything we can do for you and your team. Sincerely, ¿ Andy Alsop, President ¿andy@thereceptionist.com

It has been a welcomed change to our office. Both guests and employees alike find it very helpful.

Sep 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: What we like most about the software is the ability to customize every option. We have been able to make adjustments with ease and instantly.

Cons: The admin site does not automatically upload the visitor log when someone checks in or if there is activity with pick-ups and deliveries. The admin will have to remember to refresh the page to see an update. Also, we also have several visitors and customers we try to accommodate with the "delivery" option but are limited with selections so not everyone has their own button. It can cause some confusion.

Vendor Response

by The Receptionist on September 21, 2017

Hi Renee, I really appreciate your posting a review about The Receptionist! I am so glad you are finding the software configurable to your needs. Also, I can't thank you enough for submitting your feature requests. We take these requests very seriously. I have submitted posted them to our feature request system and attached your email address so that you will be notified when they are released. Thank you for being a member of The Receptionist family! Sincerely, Andy Alsop, President andy@thereceptionist.com

So far so good! Starting my free trial . They were very responsive to my many questions during setup

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Functionality. Definitely streamlines our signin process for both our guests and our staff. Eliminates front desk issues!

Cons: The only enhancement I would want is to have it fully integrated with my POS. My POS is salon software. Would love it to automatically update my client profiles.

Vendor Response

by The Receptionist on September 21, 2017

Hi Colleen, Thanks for posting a review about The Receptionist for iPad. I am glad that the system is working for you and that you have enjoyed our Radical Support. I have added your feature request for integration with your POS system to our feature request log so that you will be updated when we make progress on some of our API development that could possibly make this feature a reality. Let us know if there is anything else we can help with during your evaluation process! Sincerely, Andy Alsop, President andy@thereceptionist.com

It's been such a help so far!

Sep 11, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that everyone gets to choose how they are contacted. I also like how easy it is to adjust and make changes.

Cons: I wish you could more easily integrate other platforms for marketing purposes. (link to sign up for our newsletter)

Overall: Ease of not having to be glued to my seat, ensures things run smoothly and in a timely manner, and good for security purposes.

Vendor Response

by The Receptionist on September 18, 2017

Hi Sarah, Wow, I am so happy that our software is making your life easier! I have entered a feature request in our feature tracking system for integration with other platforms. The good news is that this is a high priority for us and frequently requested by customers. We will keep your apprised once we release some of our integration features. Thank you for being a member of The Receptionist Family! Sincerely, ¿ Andy Alsop, President ¿andy@thereceptionist.com

Good product and great customer service!

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The most valuable thing about The Receptionist is their customer service team. Helped us through every question and issue we've had. The badge printer complements extremely well and was able to easily customize the badges for our company. Management on website is user-friendly, any changes are quickly reflected on mobile app

Cons: Would like language options. Language translation is something we look forward to in the future!
IT Department found limited/missing customization abilities for: button size, fonts, background/page image, clock header, layout/location, padding/margins.

Overall: Gave our receptionist the freedom of not having to hand-write visitor badges. Overall, it looks better when entering our office, visitors are excited to use it.

Vendor Response

by The Receptionist on September 18, 2017

Hello Claire! I am so glad you have experienced our Radical Support! Making sure our customers are happy with their experience is a top priority for The Receptionist. I am also happy that you have been able to take advantage of our drag-and-drop badge customization feature. This has proven to be very popular with our customers. I have added your two feature requests to our feature request tracking system. You'll be happy to know that both are high priorities for us. We will update you as we make progress on language localization and additional customization options. Thank you for being a member of The Receptionist Family! Sincerely, ¿ Andy Alsop, President ¿andy@thereceptionist.com

This has been an upgrade to my facility!

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ease of use for my clients and functionality the software provides. Clients can navigate the software without confusion.

Cons: The adjustment to buttons from an esthetic perspective can sometimes be slightly difficult or limited but it's still sufficient.

Vendor Response

by The Receptionist on September 05, 2017

Hey Kenneth, I appreciate your posting a review about The Receptionist for iPad. I am glad that the software is helping out Limitless Performance Training. Thanks for being a member of the The Receptionist Family for over a year! Sincerely, ¿ Andy Alsop, President ¿andy@thereceptionist.com

The report function and e-mail notifications to our employees is a time saver for Admin. staff.

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Enjoy the customization functions and the reporting feature. We use to manually calculate visitors from sign-in sheets on a monthly basis, which was very time consuming. Before the iPad Receptionist, the Front Desk staff would have to call employees when they had a visitor, which took time from other needed functions. We enjoy the e-mail notifications which alleviates that for Front Desk staff.

Cons: Sometimes it freezes, but that's just related to internal network connection. We don't have any other issues with the product.

Overall: Customization and automation. A time saver in calculating visitors and reasons for visits each month.

Vendor Response

by The Receptionist on August 30, 2017

Hi Marcy, Thanks so much for being a long-term member of The Receptionist Family. You've been with us since before we changed our name from The iPad Receptionist! I appreciate your taking the time to post such a nice review! Sincerely, ¿ Andy Alsop, President ¿andy@thereceptionist.com

Printer setup was easier with tech support.

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's user intuitive and well thought out. Support is really great. The program is constantly evolving.

Cons: Any issues I have seem to get resolved quickly, with the updates and changes. I have rarely had issues.

Vendor Response

by The Receptionist on August 30, 2017

Hi April, I am so glad you have been happy with our Radical Support! We work very hard to provide our customers with a delightful experience. Let us know if there is anything else we can do for you and the team at Nut Butter Concepts and thanks for being a member of The Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

Customer Support is extremely helpful!

Aug 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to customize to your needs is great. The overall look and use of the software is friendly.

Cons: I would like the ability to customize even more! Change the wording on emails, texts sent for notifications. Additional button usage.

Vendor Response

by The Receptionist on August 28, 2017

Hey Erin, Thank you for posting a review about The Receptionist for iPad! I am glad you have had the pleasure of working with our Radical Support team! I appreciate your letting us know about the additional customizations you would like to see added to the software. As part of our Radical Support we take feature requests seriously. I've entered your request in our FR system and when we release additional customizations we'll let you know by email. Welcome to The Receptionist Family! Sincerely, ¿ Andy Alsop, President ¿andy@thereceptionist.com

We are using this in a school setting and it is very helpful in helping us to keep track of visitors

Aug 16, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Customer support is fantastic! Can't stress that enough. The ease of use and keeping track of our visitors is very helpful and works great. A lot of our visitors are impressed with the use of technology to keep track of things. The use of printable badges helps everyone to know who is on campus and why, great product on that end.

Cons: One of the main reasons we chose this product was for attendance tracking. There was very little follow up on whether this product was capable of handling this for us aside from the initial sales pitch where we were sold on the idea it could. After a few months there was no clear resolution made from The Receptionist side and it was determined from our side that it was not able to support this need. We were sold three accounts and only needed two, one for each of our locations. The transition to this product would have been better had these issues been addressed better to start.

Overall: Security and peace of mind in knowing that we have a way to know who is on campus at all times.

Vendor Response

by The Receptionist on August 28, 2017

Dear Kevin, First off let me apologize. I am sorry that your pre-sales experience with our partner was not up to our standards. I am actively looking into this and I promise to get back in touch with you. Setting that aside I am so glad that the software is working well for you and Port View and that you have experienced our Radical Support. Thank you for being a member of The Receptionist Family! Sincerely, ¿ Andy Alsop, President ¿andy@thereceptionist.com

Less issues compared to other vendors! Support is Grade A. Others have been closer to F.

Aug 14, 2017
5/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Simple setup and configuration compared to other vendors in the similar industry. The web interface is simple enough to get use to.

Cons: Lacking features to compete with higher tier apps in the industry even though they don't execute them that well. Features such as a like an emergency list if a fire occurs with all the people in the building and maybe even procedures/ contact list.

The api needs to be able to push data out to other SaaS systems/databases.

Vendor Response

by The Receptionist on August 28, 2017

Hi Kristopher, I am glad that you have experienced our Radical Support and that we are stacking up well against the competition. Could you please send me your full list of feature requests? As part of our Radical Support we listen very closely to our customers regarding the improvements they think we could make to the software. Safety and evacuation are essential parts of The Receptionist for iPad. Here is a support article on our Emergency Evacuation List feature that is built into the iPad app and how to access the list of checked in visitors from any device including a computer, a tablet or a smartphone: http://support.thereceptionist.com/security/how-do-i-access-my-visitor-log-what-if-there-is-an-emergency Thanks to you and the Dannon Project team for being a member of The Receptionist Family. Sincerely, ¿ Andy Alsop, President ¿andy@thereceptionist.com

Simple, yet outstanding!

Aug 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it gives me back time to do so much more for our company. Customer support has been phenomenal. They are always there to answer even the tiniest questions. Honestly, there isn't anything I dislike about the software. As with anything, there are always improvements to be made. The company does a great job with taking feedback and has the willingness to make changes.

Overall: More time, easy access to who is visiting our office and how often, easy and efficient way to check in.

Vendor Response

by The Receptionist on September 05, 2017

Hi Stacy, Thanks so much for taking the time to post a review about The Receptionist for iPad! It makes me so happy that you are enjoying the software and our Radical Support! We are happy to have The Business Backer as an esteemed member of The Receptionist Family. Sincerely, ¿ Andy Alsop, President ¿andy@thereceptionist.com

Great service with Jessica. Quick response and rapid response.

Aug 04, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how many features it has and how you adapt the buttons for the needs of your own unique business.

Cons: I am still new to this software so trying to work out how to use it, but Im sure when I am a regular user it will find it very user friendly.

Vendor Response

by The Receptionist on August 28, 2017

Hi Karina, Thank you for posting a review about The Receptionist for iPad! I am so glad that you are enjoying the software and our radical support led by Jessica! Please let me know if I or anyone else on my team can be of assistance. We are so happy that Aviation Skills Partnership is a recent addition to The Receptionist Family in the UK! Sincerely, ¿ Andy Alsop, President ¿andy@thereceptionist.com

great product and great customer service.

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: i like the ease of use and the ease of setup the most. It has most of what we needed right out of the box.

Cons: it only supports 2 types of badge printers an with the system relying on wifi you need a strong connection.

Vendor Response

by The Receptionist on August 28, 2017

Hey Justin, I'm so glad The Receptionist for iPad is working out for you and Umbra Cuscinetti Inc. We have alternate configurations for the printer so that it can connect via Ehternet that would improve the performance if you're wifi isn't strong enough. Fire me an email and I would happy to help! Sincerely, ¿ Andy Alsop, President ¿andy@thereceptionist.com

Excellent, efficient and easy!

Aug 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very easy to use and it saves us a lot of time.
It aligns with our digital first approach
Jason, our account manager was amazing to deal with.

Cons: Can't fault it.

Vendor Response

by The Receptionist on August 28, 2017

Hi Shinead, Thank you for posting a review about The Receptionist for iPad! I am so glad that you are enjoying the software! Please let me know if I or anyone else on my team can be of assistance. We are so happy that CUA is a recent addition to Australian branch of The Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

Excellent, efficient and easy!

Aug 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very easy to use and it saves us a lot of time.
It aligns with our digital first approach
Jason, our account manager was amazing to deal with.

Cons: Can't fault it.

The iPad receptionist is a great system, easy to use

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The adaptability of the program and ease of use , visitors find it easy to use. We can customise it to what we require.

Cons: Perhaps instead of using email as the return recognition trigger the visitors mobile number would be quicker, not a big deal it would just be quicker.

Overall: visitor tracking and appointment notification

Vendor Response

by The Receptionist on July 28, 2017

Hello Sharon, Thank you for posting a review about The Receptionist for iPad! Thank you also for pointing out the feature enhancement for returning visitors. We take feature requests very seriously. I have logged the request in our feature tracking system and attached your contact info so you will be notified when that feature enhancement has been developed. We are so happy that The a2 Milk Company has been part of our Australian Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

So helpful

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It makes my life so much easier. Being in a company where visitor records are reviewed and audited, this service really helps me.

Cons: There are a few features that would make the service a little more practical when dealing with the day to day processes of monitoring and editing, but the software continues to grow with the needs of our business.

Vendor Response

by The Receptionist on August 24, 2017

Hi Danielle, I appreciate your posting a review about The Receptionist for iPad! I am glad that the service is helping out. Can you please send me an email with the list of things that you are referring to when you say "There are a few features that would make the service a little more practical"? We take feature requests very seriously and I want to be sure that we get that list from you. Thank you for being a member of The Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

First line for visitors.

Jul 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Helps to not have to have someone physically sign people in, eliminates paperwork, makes it easier for audits.

Cons: Takes to much time waiting to "notify contact" and print label.
Takes over a minute to notify contact and then another to print badge.
Doesn't sound like much time but when you have 3-4 people in line to check in, it is. Maybe be able to move to next person while the rest is happening.

Overall: Time

Vendor Response

by The Receptionist on July 14, 2017

Hi Barb! Thank you for posting a review about The Receptionist for iPad. I am glad the software is making life easier for PolyOne DSS. We are so happy to be working with PolyOne! The behavior you are describing is not normal and we should be able to help you resolve the issue. I am going to email you directly and we will work with you to resolve this. Thank you for being a member of The Receptionist Family! Sincerely,  ¿Andy Alsop, President ¿andy@thereceptionist.com

If there was a six star, I would be using it!

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Our clients resisted using the app at first, but now are so used to it! Our staff is so happy that we are no longer using paper and pencil because we are attempting to be a paperless office! Thank you The Receptionist for making our work easier.

Overall: Paperless!!!

Vendor Response

by The Receptionist on July 12, 2017

Hi Rana! Wow, I'm going to lobby Capterra to add a sixth star! ;-) I am so very glad you are happy with The Receptionist for iPad! Please let us know if there is anything we can do for you and your team. Sincerely, Andy Alsop, President andy@thereceptionist.com

We have been very happy with the service, it has allowed our receptionist to step away when needed.

Jun 26, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We are extremely happy with the amount of customizeable options. We have many large meetings and training conferences and this allows us to set up specific sign in buttons that keep track of who came, what time the arrived and how long they were in the facility. The report option has been incredibly helpful to keep paper trail down and able to keep things electronically.

Cons: I wish the home screen had more customizing options. Like the logo area and adding more typed text without having to change logo.

Vendor Response

by The Receptionist on June 27, 2017

Hi Tanya, I am thrilled that you are happy with The Receptionist for iPad! We take feature requests very seriously. I have logged the request for more home screen customization in our feature tracking system and attached your contact info so you will be notified when that feature has been developed. Welcome to The Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

Awesome

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Simple and easy for our customers to use. Love the customizations and the service I am provided when I do need to contact someone. They are always friendly and issues are fixed usually within less than a five minute time frame.

Cons: Wish it could do multiple sights on one machine (meaning we would have a device at each check in location but it would show me on my one admin login all 4 facilities in one).

Vendor Response

by The Receptionist on June 27, 2017

Hi Crystal! Thank you for posting a review about The Receptionist for iPad! I am so glad that you are enjoying our Radical Support. Thank you also for pointing out the feature request for central location management. We take feature requests very seriously. I have logged the request in our feature tracking system and attached your contact info so you will be notified when that feature has been developed. You will be happy to know that this feature is actively being worked on. I don't have a timeframe for you when it will be released but by being on the feature request you will learn about it before the rest of our customers. Please let me know if I or anyone else on my team can be of assistance. We are so happy that Re-Teck is a member of The Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

Modern app to help bridge a gap in most front desk operations.

Jun 20, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: We are able to setup multiple ipad's to capture most visitors at most of our doors. Installation is simple and the web app works as intended. Simple for even our oldest of participants to use.

Cons: Still has some growing pains due to missed feature sets compared to other players in this industry.

The reporting feature set is missing customization.

Features to assist or aid in situations such as emergency or fire would help preparedness.

Vendor Response

by The Receptionist on June 21, 2017

Hi Kristopher, Thank you for posting a review about The Receptionist for iPad! We take feature requests very seriously. Have you already reported the items that you feel are missing from the application to a member of our team? If not, can you email me and let me know what those features are? I will log them on your behalf in our feature tracking system. We have a lot of features surrounding safety. Have you seen this one? http://support.thereceptionist.com/security/how-do-i-access-my-visitor-log-what-if-there-is-an-emergency I am happy to tell you more about safety features. Please lean on myself or anyone else on my team if we can be of assistance. Sincerely, Andy Alsop, President andy@therecptionist.com

the technician identify the problem and fix it very soon.

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: it is easy to understand , the functionality is good, the way to install is easy, and the functionality at my company is very important to contact local contacts

Cons: some times have no more options to do some specifics things.

Vendor Response

by The Receptionist on June 21, 2017

Hi Marcello, I appreciate your posting a review about The Receptionist for iPad! Can you please send me an email with the list of things that you are referring to when you say "some times have no more options to do some specifics things"? We take feature requests very seriously and I want to be sure that we get that list from you. Tambien, yo hablo algunos Espanol si quieres escribar su mensaje en Espanol. :-) Thank you for being a member of The Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

Excellent customer support!

Jun 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of setup and use
Clean, intuitive interface
Excellent customer support!
Excellent customer support!

Cons: Would like to have a feature that can give users read/write access to visitors that they are affiliated with instead of the entire visitor log.

Vendor Response

by The Receptionist on June 21, 2017

Hi B.L. Thank you for posting a review about The Receptionist for iPad! I am so glad that you are enjoying our Radical Support. Thank you also for pointing out the feature request for employee access to the visitor log. We take feature requests very seriously. I have logged the request in our feature tracking system and attached your contact info so you will be notified when that feature has been developed. I do have an idea for you that could be a good short-term solution. Can you email me? Please let me know if I or anyone else on my team can be of assistance. We are so happy that Cheniere is a recent addition to The Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

Fantastic! Makes my job so much easier!

May 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the ease of use and the customization options. Also, the customer support is amazing. They are quick to answer and so helpful.

Cons: I realized that what I didn't like about the software were customizations that were put into place before I started this position. With the help of our rep they are fixed and I am a happy camper.

Vendor Response

by The Receptionist on May 29, 2017

Hi Renae, I really appreciate your taking the time to post a review of The Receptionist for iPad. I am also happy to hear that the software is making your job easier and that our Radical Support has been serving you well. Let us know if there is anything we can do for you and your team. Thank you for being a member of The Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

So far so good!

May 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the Slack integration and the sleek design. Everything is very user friendly and the support team are always available at a moments notice via the very accessible live chat button on the web interface. I especially love the visitor response canned comments for the two-way chat. This makes it very easy for our employees to communicate effectively with our visitors.

Vendor Response

by The Receptionist on May 22, 2017

Hi Hillary, I really appreciate your taking the time to post a review about The Receptionist for iPad. It is so awesome to get feedback from one startup to another and particularly that you are satisfied. :-) Adding more integrations to The Receptionist platform is definitely on the Roadmap though I don't have a timeframe I can give you. Thank you for being a member of The Receptionist Family! Let us know if there is anything we can do for you and your team. Sincerely, Andy Alsop, President andy@thereceptionist.com

I've been wowed by the amazing quickness and effectiveness of the support since day one!

May 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Impressive and gives an upscale image to the lobby of the building.
Customizable with multiple options to suites anybody needs.
Support chat is amazing and very friendly.

Cons: They need to translate the product. I will try to find out more, but that's all I got so far...

Vendor Response

by The Receptionist on May 15, 2017

Mathieu, I really appreciate your taking the time to post a review about The Receptionist for iPad! When you say we need to "translate the product" I assume you mean translate it into different languages. Did I get that right? Language localization is on our roadmap for 2017. Could you tell me which languages are most important to you? Thank you for being an esteemed member of The Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

Great experience!

May 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The Receptionist has a great team that is ready to support you when needed. The product itself is simple to use and has many great features, allowing you to customize as needed.

Very helpful and easy to use!

May 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Real time with notifications of guests and very easy to use! I appreciate getting a text that someone is here.

Cons: There really aren't any cons about this system... maybe would be nice to have a bigger screen, and something that even lights up on the front so it'll draw more attention to guests coming into the office.

Vendor Response

by The Receptionist on May 09, 2017

Hi Lauren, I really appreciate your taking the time to post a review about your experience with The Receptionist for iPad. I like the idea of having the iPad light up! Let us know if there is anything we can do for you and thank you for being a member of The Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

been great for our company!

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy to use/read. This product has been very helpful in aiding our company during a transition without a receptionist and keeps us informed.

Cons: When someone arrives, the text can sometimes look off on my phone, but may be phone error, not app error.

Vendor Response

by The Receptionist on May 08, 2017

Hi Jami, I appreciate your taking the time to post a review! It sounds like the error you are experience has to do with how SMS is coming up on your phone but I may not understand the issue. Can you tell me more? Could you send me a pic of how it looks? My direct email address is below. Thanks for being a member of The Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

Amazing program

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very user friendly.

Cons: A que status would be great or an interaction with the user to there personal device.

Vendor Response

by The Receptionist on May 04, 2017

Hey Jason, I appreciate your posting a review of The Receptionist for iPad. We are so proud to be working with DPS and glad that you like the software! Thank you for being an esteemed member of The Receptionist for iPad family and let me know if there is anything I can do for you or your team. Sincerely, Andy Alsop, President andy@thereceptionist.com

This is an Office Game Changer!

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been between receptionist and were looking to switch things up when we discovered this software. We have been using it for over a month and we couldn't be happier. User-friendly that our guests have really enjoyed. No more wandering guests in our space! Great value for an incredible product.

Vendor Response

by The Receptionist on April 26, 2017

Hey Molly, I am so happy that you were the winner of the iPad in our Administrative Day contest. Thanks for sharing on Twitter! I so appreciate the kind words as well. Thanks for being a recent addition to The Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

CUSTOMER SUPPORT IS OVER THE TOP ... BUT YOU ONLY HAVE 5 STARS! THANKS TO ESPECIALLY JENNIFER

Apr 19, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: CUSTOMER SUPPORT IS OVER THE TOP ... BUT YOU ONLY HAVE 5 STARS! THANKS TO ESPECIALLY OUR REP WHO PROVIDED ME SO MUCH RE-ASSURANCE TODAY AND HELPED WITH MY PROBLEM. I AM EXCITED TO WORK WITH THE OTHER TEAM MEMBERS BUT HOPEFULLY YOU WILL NOT BE BOMBARDED LIKE OUR REP WAS TODAY. AND YES I AM SCREAMING! BECAUSE I WANT ALL TO KNOW. I LOVE THE PRODUCT... IT IS SUCH A TIME SAVINGS FOR ME. I HAVE BEEN HAND-WRITING ALL THIS INFORMATION ON CARDS ... I AM SO EXCITED FOR THIS MOVE AND ONLY WISH WE COULD HAVE DONE IT SOONER! ALL THE BEST TO YOUR TEAM...AND A SHOUT OUT TO THE VISITOR LOG AND ESPECIALLY TO OUR REP! AMAZING PRODUCT AND AMAZING SUPPORT TEAM!

Vendor Response

by The Receptionist on April 19, 2017

Hi Doris, You are SO sweet for posting such a lovely review. Our team works really hard to provide Radical Support and your thoughts mean so much to us! It is an honor to have Bluestar Silicones as a member of The Receptionist Family since December 2016. Sincerely, Andy Alsop, President andy@thereceptionist.com

Thanks for your great customer service.

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer service agent did a great job helping me with Rosie our receptionist. She didn't want to wake up this morning after her update last night, but they figured it out.
Thanks!

Vendor Response

by The Receptionist on April 26, 2017

Hi Camille, We are so happy that Rosie has joined The Receptionist family and that she is doing her job! Please let us know if there is anything we can do for you and thank you for the review. Thank you for being a member of The Receptionist family since December of 2016. Sincerely, Andy Alsop, President andy@thereceptionist.com

Simple, Effective and Great Price .. what more could we want?

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The system itself is beautifully simple, streamlined and effective - we viewed over 30 systems and they all took weeks to input data and configure the system but with this software it took me an afternoon and we were up and running. We now have a very sleek sign in for Visitors and Contractors with a video for Health and Safety, and all using one iPad .. so not only does the reception are look smart but the process is so simple and creates such a buzz for our clients signing in, and a great first impression. The team at The IPAD Receptionist have been outstanding in their customer support, we look forward to a long professional relationship with yourselves.

Thanks All.

Vendor Response

by The Receptionist on April 12, 2017

Wow, Kathy, Thank you for posting such a flattering review. Our whole staff is blushing! ;-) It is a pleasure to count Cirrus Logic among the members of our tight knit Receptionist family. Sincerely, Andy Alsop, President andy@thereceptionist.com

Great Function

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The Receptionist has improved the way people sign in when arriving. Also, it has made it easier for us to track down a person if an issue comes up and a supervisor needs additional information.

Vendor Response

by The Receptionist on May 04, 2017

Hi Klebsy, I am so glad that The Receptionist for iPad is working for Cast & Crew. We are so proud to be working with you and your team since November of 2016. Thank you for being an esteemed member of The Receptionist for iPad Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

Great Web App

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Super easy to use interface. The support staff fixed the one problem i've had with the system in under a minute and it was definitely user error.

Vendor Response

by The Receptionist on April 04, 2017

Hi Allison, Thanks for your review and for being a member of The Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

Great Tech support!

Mar 30, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love that while I am in need of help, I can do a live chat with the tech support. I rarely need help as the system is very easy to use, and works just like it's supposed to, but if there is an issue, they respond almost immediately to all the questions that I have posed to them. They are able to check things out right there, and I get my questions answered. We really like the ease of use, and as the administrator of the system, I love the support we receive and nearly immediate response. Highly recommend the system.

Vendor Response

by The Receptionist on April 06, 2017

Hello Joanna, I really appreciate your posting a review about The Receptionist for iPad and for letting everyone know about our unique and awesome Radical Support. We love working with Android Industries. You guys are the best! Let us know if there is anything we can do for you. Thank you for being a member of The Receptionist family. Sincerely, Andy Alsop, President andy@thereceptionist.com

Great Addition to Our Office

Mar 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The Receptionist has been an amazing asset for our team. The customization has been easy and we have been able to adapt the app to fit our company needs. Receptionist also comes with great customer support. They were able to help us solve a problem (user error) in a timely manner. Visitors comment on how nice it is, and our staff are better able to assist the visitors. Having the Receptionist for iPad has been a great investment!

Vendor Response

by The Receptionist on March 29, 2017

Hi Kaitlyn, I really appreciate your taking the time to write a review! I am tickled that the software and our service have exceeded your expectations. Thank you for being a member of The Receptionist Family and feel free to reach out to me personally if there is anything we can do for you. Sincerely, Andy Alsop, President andy@thereceptionist.com

awesome!!!!!!!

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Using the Receptionist has been great! it makes signing in and out easy and helps know who is around your facility at all times. recommended !!!

Vendor Response

by The Receptionist on May 04, 2017

Hi Maura, I am so happy to hear that St John of God Community Services is enjoying using The Receptionist for iPad. Please let me know if I can be of any assistance to you. We are proud that St John of God Community Services has been a member of The Receptionist Family since July of 2016! Sincerely, Andy Alsop, President andy@thereceptionist.com

They got it right

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I did not have a lot of time to find an automated solution to our reception problem. Thereceptionist.com was the first site I found, and I visited two others as comparison. This was the easiest solution in every aspect. Configuring our account was easy, changing it was easy and the few questions I had for tech support were responded too asap. And it is inexpensive enough that I put it on a credit card. Presenting this to the G.M. for approval was a slam dunk.

Vendor Response

by The Receptionist on March 23, 2017

Hi John, I really appreciate your taking the time to post a review but most importantly I am glad that The Receptionist for iPad was able to meet your needs so quickly! Thank you for joining The Receptionist Family! Feel free to reach out to me personally if there is anything I can do for you and Gordon Food Service. Sincerely, Andy Alsop, President andy@thereceptionist.com

Bunch of rockstars

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have worked with support a few times before and after purchasing the product. They have always resolved my issues quickly and are extremely friendly.

Vendor Response

by The Receptionist on March 16, 2017

Hi Russel, I really appreciate your taking the time to post a review about our Radical Support team! I am so happy we have done a good job supporting you and Telair US Cargo Systems. Thank you for joining The Receptionist family in February 2017. Sincerely, Andy Alsop, President andy@thereceptionist.com

Good Job on customer service

Mar 10, 2017
5/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer support is always fast and reliable. I have used it several times for any questions I have and the solutions are always correct. After using this software on out floor it has peaked the interest of other floors. email messages about the ipad receptionist that come to the user that signed up feel like spam I had so unsubscribe

Vendor Response

by The Receptionist on March 12, 2017

Hi Medeline, I appreciate your taking the time to write a review. I noted a couple of things about your review. First, you only chose 2 out of 5 stars for features/functionality. Why is that? What features are missing from to The Receptionist for iPad? We take feature requests seriously! Second, I hear what you are saying about our automated emails. I would love to hear from you how we could improve those emails so they are adding value rather than feeling like spam. Can you let me know your thoughts? I am all ears Madeline! ;-) Thanks for being a member of The Receptionist family! Sincerely, Andy Alsop, President andy@thereceptionist.com

Angelina Patti SMP

Mar 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The iPad has been extremely helpful and put to use daily. It was the best investment for SMP. The only problems we've had, is when there is an apple update, the iPad is not compatible with the iPad Receptionist app. I have to continually delete and re-download the program and printer. Overall we are very satisfied with the iPad Receptionist. Additionally your tech support team are very knowledgeable and helpful, every time I call for assistance.

Vendor Response

by The Receptionist on March 12, 2017

Hi Angelina, I appreciate your posting a review about The Receptionist for iPad. I am so glad you that reported the issue you were having and that you and Jessica have a date to walk through your next update together to be sure it goes smoothly. Since our software is called "The Receptionist for iPad" I want to assure you that it IS very much compatible with the iOS platform and the iPad! If you have ANY issues I personally invite you to email me directly and I will assure that your issue is taken care of. I am all ears! Thanks for being a member of The Receptionist family! Sincerely, Andy Alsop, President andy@thereceptionist.com

Excellent and efficient front desk system

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: So easy to implement, almost everything is documented. Easy to connect printer to it etc. Have been running it for 2 months with no issues. Have had a lot of positive feedback from visitors saying how professional and easy it is to use.

Vendor Response

by The Receptionist on February 28, 2017

Hi Ryan, I really appreciate your taking the time to post such a nice review! I am so glad the system is working well for you and it has been a smooth and successful implementation. Thank you for being a member of our growing Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

Continuously Impressive and reliable

Feb 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Chat function always responsive and staff always willing to help as well as interested in solving the problem. Everyone at the company finds it easy to use and love the impression of professionalism that it gives. I would give customer support a 6 out of 5 if i could!

Vendor Response

by The Receptionist on February 28, 2017

Hi Struan, I really appreciate your taking the time to post such a great review about your experience with our app and our super-reliable support staff! Thank you for being a member of our tight-knit Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

Quick and Helpful!

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: The four times I have had a question - they are super responsive and easy to follow instructions! Thank you, Support Team!

Vendor Response

by The Receptionist on February 28, 2017

Hi Michelle, I really appreciate your taking the time to post such a nice review about super-responsive support team. Thank you for being a member of our growing Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

Great reception option

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: We affectionately dubbed our Ipad receptionist "CSR" and she is the first point of contact for our guests. Easy UI. Loved the integration with Slack.

Vendor Response

by The Receptionist on February 22, 2017

Hi Jaclyn, Thanks so much for your review. In fact, because you named your virtual Receptionist for iPad "Pam" we have begun sending our Receptionists in a Box with a nametag giving them a name for our customers! It's been a pleasure working with you! Sincerely, Andy Alsop, President andy@thereceptionist.com

Great Support

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The Support team is super helpful and quick! They are very easy to communicate with and make handling issues a breeze.

Vendor Response

by The Receptionist on February 22, 2017

Hi Savannah, I really appreciate your posting a review about The Receptionist for iPad and for giving our awesome support team lots of kudos. :-) Thank you for being a member of The Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

Always excellent customer service

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Whether I have a quick question or a complicated one, I always receive amazing and prompt customer service to address our needs.

Vendor Response

by The Receptionist on February 23, 2017

Hi Naomi, I really appreciate your posting a review about our awesome support team! We have really enjoyed working with Fanum. Thanks for being a member of The Receptionist Family! If you need anything let myself or anyone on our team know. Sincerely, Andy Alsop, President andy@thereceptionist.com

Awesome solution

Feb 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Love this service. Makes it so easy for us to deal with visitors. We've been using this for the last few months and it proves productivity but is a nice touch to a very tech centric office.

Vendor Response

by The Receptionist on February 22, 2017

Hi Luke, I really appreciate your taking the time to post a review. I am SO happy that the software is working well for your team at Fixt! We are here to help at anytime. Thanks for becoming a member of The Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

One of the best iPad Receptionist Programs out there!

Feb 06, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Simplicity of use

Cons: Not configurable with HipChat

Overall: Our company was looking for an iPad program that could check in and check out visitors, take their photo, notify the person they were visiting of their arrival, have the capability to configure with a badge printer, and be able to export the list of visitors monthly. After much research, we did a free trial of The Receptionist and loved it! The customer support was great during set-up, as configuring the program with the Brother Badge Printer can be difficult. However, support made it simple! This program is easy to use and set up and makes our check-in program look very official. We are very happy with the personalization that this program offers. The only downside is that the program is not yet configurable with HipChat, our messaging system we use (Similar to Slack). Once they implement that, this program will be a 10/10!

Recommendations to other buyers: Make configurable with HipChat

Vendor Response

by The Receptionist on February 06, 2017

Hi Stephanie, I really appreciate you taking the time to post such a thorough review and I am so happy that everything is working well for you and DATIS. I have to keep this hush, hush but we are actively working on the HipChat integration. I will be sure to enter your request into our feature request log. You will be notified once it is ready to go. Thank you for being a member of The Receptionist family since January 1st of this year! Please don't hesitate to let any of us know if we can help in any way. Sincerely, Andy Alsop, President andy@thereceptionist.com

iPad Receptionist Implementation

Feb 03, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Setup and installation was simplified due to the detailed instructions that were included with the system.
Training Visitors seems to be our only speed bump, otherwise it has eliminated paperwork and provided electronic trails that can be easily accessed.
Tech support has been prompt and extremely helpful when it was needed.

Vendor Response

by The Receptionist on February 03, 2017

Hi Daniel, Thanks so much for posting a review about The Receptionist for iPad! I am so glad you are all setup and had a chance to work with our outstanding support team. :-) Let us know if there is anything we can do for you. Sincerely, Andy Alsop, President andy@thereceptionist.com

Super happy with iPad Receptionist!!

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Terrific and simple way to save tons of money at the door!

Everyone who sees this thinks it's brilliant too!

Vendor Response

by The Receptionist on February 01, 2017

Hi Justin, I appreciate your taking the time to post a review! I am even more happy that the system is working well for you. Let us know if there is anything we can for you and The DiGiulio team. Thanks for being a member of The Receptionist Family since October of 2015! Sincerely, Andy Alsop, President andy@thereceptionist.com

Awesome Customer Service

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been trying out many virtual receptionist platforms. This one has been so easy to set up and so easy to use. The customer service team is amazing. As soon as I need help, there are right there to help me troubleshoot! 5 stars!!!

Vendor Response

by The Receptionist on January 20, 2017

Hi Kelly, Thanks so much for posting a review! I am so, so glad that you have had such a good experience with The Receptionist for iPad. If you need anything let me know. Thanks for being a member of The Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

Great service!

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We really enjoy our RIAB. The process is easy and allows uber customization. Thanks iPad Receptionist!

Vendor Response

by The Receptionist on January 20, 2017

Hey Jon, Thanks so much for the kind words! I am so very happy that the service is working well for you. Let us know if you need ANYTHING. Thanks for being a member of The Receptionist family! Sincerely, Andy Alsop andy@thereceptionist.com

Awesome Support

Jan 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Needed help setting up a printer to the ipad and i had it working in less than 3 min. Thanks so much!!!

Vendor Response

by The Receptionist on January 12, 2017

Hi Chris, I appreciate you taking the time to post your review and I am glad we were able to help you quickly. Thanks for being a member of The Receptionist family! Sincerely, Andy Alsop, President andy@thereceptionist.com

The Receptionist Review

Jan 11, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Great customer service with rep. Software is somewhat easy to use...should change the fact that the app automatically have the Audio set automatically. Also, please get hip chat configuration, as many companies do not use slack

Vendor Response

by The Receptionist on January 12, 2017

Hi Stephanie, I appreciate you taking the time to post a review about The Receptionist for iPad. We are very close to releasing our HipChat integration. We will put you on the list to be notified when it is released. Thanks for being a member of The Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

The Receptionist for iPad--Professional Appearance

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've been using The Receptionist for iPad for several months. Deliveries by FedEx, UPS and others are quickly communicated to office staff. Visitors to our office are impressed with the technology.

Vendor Response

by The Receptionist on January 12, 2017

Hi Laura, I really appreciate your taking the time to post a review about The Receptionist for iPad. I love to hear that it is improving your image, helping with deliveries and impressing your visitors! Let us know if there is anything we can help with. Thanks for being a member of The Receptionist family! Sincerely, Andy Alsop, President andy@thereceptionist.com

Simple to Use and Cost Effective for Small Company

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money

Comments: We are a small company where hiring a receptionist is somewhat cost prohibitive, but we needed something to support the numerous guests/deliveries we have daily in a more secure way. The Receptionist was simple to set-up and our employees love it.

Vendor Response

by The Receptionist on January 09, 2017

Hi Mike, Thanks so much for posting a review of The Receptionist for iPad! It is great to hear that your employees are onboard with the new system. Let us know if there is anything we can do for you and ELAP Services. Thank you for joining The Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

Easy to use Receptionist

Jan 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use.

Cons: Sometimes it doesn't want to stay connected to wifi.

Overall: I have used the Receptionist for iPad for a year now. I very rarely run into any tech issues.. and when I do, they are usually very quick to reply and help me get back up and running. Everyone who checks in at our office thinks it's a really cool and "high tech" feature. We will continue to use the Receptionist for iPad for 2017!

Recommendations to other buyers: Badge print out can be a bit difficult to deal with sometimes.

Vendor Response

by The Receptionist on January 05, 2017

Hi Dara, Thanks very much for posting a review of The Receptioinst for iPad. Have you checked with our support team about the intermittent wifi issue? We find that installing a new wifi access point or placing one closer to the iPad solves the problem. Also, be sure to check with our team if you ever having printer issues. Sadly, the Brother printers require a lot of support but I have heard that a new model is coming out soon that will hopefully be less maintenance intensive. Thank you for being a year-long member of The Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

A big help when it is working correctly.

Dec 15, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I'm in a learning curve with the iPad Receptionist. Never used an iPad before, just my cell. All new to me. Appreciate the help!

Vendor Response

by The Receptionist on December 19, 2016

Hey Cathy, Thanks so much for posting a review! I know sometimes new technology can be daunting but as you know we are always here to help you get through it. Thanks for being a member of The Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

Great Job...Needs a few tweaks.

Dec 15, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: I like most of the features including the profile photos. If I could suggest something, perhaps the system could retry sending a text if the person does not respond or misses the text.

Vendor Response

by The Receptionist on January 12, 2017

Hi Ricardo, I appreciate your taking the time to post a review! That is a good suggestion regarding retrying the text if the person doesn't respond. I will post this as a feature request and it will be attached to your name and email. Once something is released we will send you a notification. Thanks for being a member of The Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

To easy, works almost to well

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: From Box to placement this took us about an hour. We loved the ability to create the menu options and to whom get notified. Very smart system!

Every instance of customer support from a browser chat to emailing has been a delight. This company stands behind their product.

Vendor Response

by The Receptionist on January 12, 2017

Hi Payton, Wow, I am really happy you took the time to post a review for us! I am also happy that from box opening to production use was smooth and seamless. Thank you for being a member of The Receptionist Family! Feel free to reach out to me personally if there is anything I can do for you. Sincerely, Andy Alsop, President andy@thereceptionist.om

Yes. 5 Stars!

Dec 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We took a very long road to get to The Receptionist. We were looking to integrate a similar solution within our case management software but, at the time, that was not an option. When we did discover this platform, it was so clean and simple that it took a few seconds for management to approve. Now with all the upgrades, it's a steal!! Thanks so much.

Vendor Response

by The Receptionist on December 12, 2016

Hello Winston, I love your review! I guess I am biased though. ;-) I am impressed with what you all are doing at the Center for Urban Families. Keep up the great work! Please let us know if there is anything we can do for you. Thank you for being a member of The Receptioinist family! Sincerely, Andy Alsop, President andy@thereceptionist.com

Excellent Solution

Dec 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Needed a solution for check-in/out of visitors and contractors, The Receptionist hit a home run for me. Customer support has been awesome, want to make a few improvements, done deal.

Vendor Response

by The Receptionist on December 12, 2016

Hey Tim, Thank you for taking the time to post a review! It has been so great working with The Bemis Company. Please let us know if there is anything we can do for you or for Bemis. Thanks for being a member of The Receptionist family. Sincerely, Andy Alsop, President andy@thereceptionist.com

The Best Receptionist Ever

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: From the actual device, how it works to the customer support, is the ABSOLUTE BEST!! I recommend this software for every office!!

Vendor Response

by The Receptionist on December 08, 2016

Hi Yolanda, Thanks so much for posting a review about The Receptionist for iPad. I was just talking to Jessica and she remarked how much she loves working with you! You know where to find us if you need anything. ;-) Thanks for being a member of The Receptionist family! Sincerely, Andy Alsop, President andy@thereceptionist.com

Excellent customer service!

Dec 01, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: All around a decent app, but what should really sell you is their live chat support feature. In a matter of seconds, you will be chatting with a support consultant. It's clear that these guys care about their product and users. They recently launched an update that gives me hope for future features and functionality this program will have.

Vendor Response

by The Receptionist on January 12, 2017

Hi Anthony, I apologize that it took me a while to respond to your review. I really appreciate your taking the time to post it. Are there any specific features you are looking for? I would be happy to file them in our feature request system and attach your name and email for notification when they are released. We take feature requests very seriously. Thanks for being a member of The Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

Meet our Virtual Receptionist - its awesome!

Nov 30, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: The Receptionist is so fantastic for us as a coworking community - we have people coming and going all day long and we can now keep track of who is in our building. It's a great tool to help us with our Workplace Health and Safety records ( and people have stop pinching our pens!) :)

Vendor Response

by The Receptionist on December 01, 2016

Hey Ursula, It's so nice to hear that another co-working space is using The Receptionist for iPad! Please let us know if there is anything we can do for you. Thank you for being a member of The Receptionist family! Sincerely, Andy Alsop, President andy@thereceptionist.com

Great App, Great Company

Nov 29, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: My office is large and I'm away from the front desk quite a bit. The iPad Receptionist puts us all at ease. We know visitors will have a way to reach out to their contact in my absence. It impresses our visitors as well! No more archaic handwriting in a lame journal! It is very flexible with features as well and they are constantly improving. Great product and great support.

Vendor Response

by The Receptionist on December 01, 2016

Hi Melinda, I appreciate you taking the time to post a review about The Receptionist for iPad! Please let us know if there is anything we can do for you. Thank you for being a member of The Receptionist family! Sincerely, Andy Alsop, President andy@thereceptionist.com

Director of Compliance

Nov 22, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The receptionist provides a new age way of managing visitors. We can easily check visitors in, print badges and provide visitor logs whenever requested. Our clients compliment us for having such innovative technology.

Vendor Response

by The Receptionist on November 22, 2016

Hi Sam, Thanks for your review! We hear that image is an important part of what The Receptionist for iPad brings to a company. Let us know if there is anything we can do for you and for Delta Outsource Group! We value your membership as a part of The Receptionist family. Sincerely, Andy Alsop, President andy@thereceptionist.com

This app has saved me a TON of money and increased my productivity

Nov 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I use the receptionist app in my therapy clinic. The clients check in and the therapist receives an email and text when their client arrives, allowing them to continue working at their desk rather than checking to see if the client has arrived yet.
The app easily allows my therapists to sign in and out each day.
The customer support has been great. I use the app in some unconventional manners and Jessica and her team are always there and available to see if we can make it work.
I plan to open two new offices in the coming weeks and The Receptionist App will be displayed prominently in both locations, what better recommendation can I give.
Iddo DeVries
Owner/Speech Therapist
DV Therapy Inc

Vendor Response

by The Receptionist on November 21, 2016

Hi Iddo, Thank you for posting a review of The Receptionist for iPad! I love that you have found a unique way to use the software. We are constantly hearing how customers are using our customizable workflow for their business in unique ways. Let us know if there is anything else we can do for you and DV Therapy! It's an honor to have DV Therapy as a member of The Receptionist family! Sincerely, Andy Alsop, President andy@thereceptionist.com

Economic, Customizable solution for our office of 50

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Receptionist has been easy to use/user friendly setup and customer support helped us via chat make an otherwise labor-intensive tweak (adding notification of any and all visitors to our office manager).

Vendor Response

by The Receptionist on November 26, 2016

Hi Chelsea, Thank you for your kind review! I am so glad that The Receptionist for iPad is working well for Open Road Integrated Media! Please let us know if there is anything else we can do for you. Thank you for being a member of The Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

Perfect fit

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Simple to implement and effortless to maintain. Support has been fantastic as well. Thank you very much.

Vendor Response

by The Receptionist on November 16, 2016

Hi Jerome, I appreciate your taking the time to post a public review about The Receptionist! I am so glad you have had a postitive experience. Let us know if there is anything we can do for you and Engent. Thank you for being a member of The Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

Secure Visitor Log, available on demand

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We have found the Receptionist for iPad to be a large help in tracking users in and out of a secure facility. The automatic badge printing, and ability to text and email employees expecting visitors has made reaching ones contact a much easier experience. I recently had a visitor stop in as an opportunity visit from another country, and was able to know they were visiting and re-direct their contact directly to someone who could facilitate their needs. Beyond the functionality, I have found their customer service exceptional, and very willing to bring new features to improve the functionality overall.

Vendor Response

by The Receptionist on November 16, 2016

Hi Dale, Thanks very much for submitting a review of The Receptionist for iPad. It has been a pleasure working with Arnold Magnetic! As I am sure you know you can reach out at any time if there is anything we can do for you. Thanks for being a member of The Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

Precise ParkLink loves "Joy" our iPad receptionist!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have streamlined the reception of our guests and are able to show them we are a technology first company. They can appreciate this based on their first impression!

Vendor Response

by The Receptionist on November 16, 2016

Hi Mary, Thank you for taking the time to post a public review about The Receptionist! Wow, Precise ParkLink has been with us for just over a year now. We hear that a lot of companies choose The Receptionist for iPad to improve their image with visitors in addition to increasing productivity. Thank you for being a member of The Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

Excellent Customer Service

Nov 08, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Overall, the program is pretty easy to use and navigate. If you have issues, the FAQ's were helpful, but if I had to talk to a person, I had no problem reaching someone and getting whatever issue it was fixed. They were patient and very helpful with every issue I had.

Vendor Response

by The Receptionist on November 08, 2016

Hi Alyssa, Thanks very much for your review! I am glad that you have been happy working with our support team. Let us know if you need anything and thank you for being a member of The Receptionist family! Sincerely, Andy Alsop, President andy@thereceptionist.com

Easy and quick to start with & nice design

Nov 07, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to configure and to use and nice design

Cons: Network servers based on the us which is not compliant for our policy...

Overall: The app is very easy to setup and configure and to use ! Design is pure, very professional. A very good value for money.
Beside the quality of the app, Customer Support department is dynamic, quick and very willingness!
Bravo !

Recommendations to other buyers: Nihil

Vendor Response

by The Receptionist on November 07, 2016

Hi Philippe, Thank you for your very nice review! I appreciate your taking the time to post your experience. I will send you a separate email regarding the US-based servers. Sincerely, Andy Alsop, President andy@thereceptionist.com

Very Helpful and Great Product

Oct 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Product looks great and for our ITAR facilities this digital sign-in sheet was an absolute must have. The support is friendly and fast making it a breeze to setup and go.

Vendor Response

by The Receptionist on October 20, 2016

Hi Andrew, Thanks so much for your review! I am so happy that the product is working well for you and your team. Please do let us know if there is anything we can do to provide any additional assistance. We appreciate your being an esteemed member of The Receptionist family! Sincerely, Andy Alsop, President andy@thereceptionist.com

Easy App for a Busy Small Business

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our ISO certification requires our company to keep a log of all visitors so our lobby began to use The Receptionist. We've found this application to be useful and very easy. Visitors are so impressed by this system and it gives our customers a good sense of the organized and technologically up-to-date company that we are! The very few problems that we've ever encountered were not only minor but easily and quickly solved by their helpful, professional, and friendly staff. I'd recommend to anyone!

Vendor Response

by The Receptionist on October 20, 2016

Hi Erin, Thanks for taking the time to post a review about The Receptionist for iPad! Modus is one of our earliest customers and that means a lot to us. We appreciate your being a member of The Receptioinst family. Sincerely, Andy Alsop, President andy@thereceptionist.com

Jessica was great!

Oct 13, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The customer support I get from Jessica is wonderful! She was able to answer any questions and fix any glitches we had.

Vendor Response

by The Receptionist on October 13, 2016

Hi Ashley, Thank you for posting a review! Jessica is amazing and takes great care of our customers. We are lucky to have her on our team. Thanks also for being a member of The Receptionist family. Sincerely, Andy Alsop, President andy@thereceptionist.com

Who needs attitude?

Sep 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We 'hired' the iPad Receptionist for our front lobby about one year ago and it's had only 1 sick day ... it lost connectivity when our server hiccuped. We gave it 2 aspirin (a reboot), and it's been solid ever since. Guests find the iPad Receptionist easy to use and as long as company contacts are responsive when notified, it works like a charm. We no longer worry about receptionist coverage, folks hanging around the front desk, solicitors, etc. and, importantly, we no longer have to worry about the attitude of our guest's first point contact here at the office.

Vendor Response

by The Receptionist on October 02, 2016

Hello Dean, Thank you for posting a review of The Receptionist for iPad! Our receptionists do work tirelessly without complaint. ;-) Please let us know if there is anything we can do for you and Rose Displays and thank you for being a member of The Receptionist family! Sincerely, Andy Alsop, President andy@threceptionist.com

Pre-Register and Returning Visitor

Sep 21, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, low maintenance, it uses Apple.

Cons: The printed badges, they need some help with design. They are very basic right now.

Overall: We have been using iPad Receptionist for several months now and would highly recommend it to our business partners for use in their facilities. Jessica is always a pleasure to work with and is very knowledgeable about the product and new features we need assistance with! We have audit requirements for the services we provide to our customers so typically we have always used a check in sheet. This product/software has been more efficient, professional, and organized for our processes and procedures.

Recommendations to other buyers: When a software update is out and we update, the software moves around our buttons and settings. Not sure why but this seems to happen every time.

Vendor Response

by The Receptionist on September 21, 2016

Hi Austin, Thank you for taking the time to post such a thorough review! Updating the badge printing is on our development roadmap. We will let you know when we release more controls over badge printing. We are also checking into the issue you are reporting about the buttons moving around. Thank you for being a member of The Receptionist family and don't hesitate to reach out to us at any time! Sincerely, Andy Alsop, President andy@thereceptionist.com

Statewide Super

Aug 30, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Its easy to use

Cons: I don't think the EA / PA should be an additional contact.. as this uses up the number of staff we can add to the system

Overall: Very easy to setup. I found the product very user friendly. It looks very professional on the counter. It has made monitoring of visitors in the building easier, especially with knowing the company and contact number.

Recommendations to other buyers: I am looking forward to being able to add visitors prior to their arrival. I did this will our old system and our VIP's / Exec often comment that this was high quality service.

Vendor Response

by The Receptionist on September 01, 2016

Hi Pamela, Thank you for posting a review about The Receptionist for iPad! We are looking forward to releasing the pre-registration of visitors as well. Look out for an announcement email from me coming in the not-too-distant future. Thank you for being a member of The Receptionist Family! Sincerely, Andy Alsop, President andy@thereceptionist.com

Excellent product!

Aug 30, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Personalization, functionality, easy modifications

Cons: The pictures taken of the guests are always dark.

Overall: We've been using iPad Receptionist in multiple locations for a couple of years now. The ease of use is amazing. They have made some modifications over the years to allow for some personalization, which is good. We receive a lot of comments about how "cool it is" when our guests arrive.

Recommendations to other buyers: I would extend the conversation time-out length a little longer. If I'm tied up with something and can't respond immediately, I go back to the check-in message and the conversation has ended. I'd like to be able to send a message to someone sitting there - perhaps a large bubble, to get their attention - if they're still sitting there after a few moments. :)

Vendor Response

by The Receptionist on August 30, 2016

Hi Amanda, Thanks so much for posting a review of The Receptionist for iPad! I have asked Jessica from our support team to followup with you to help with setting the timeout on the chat screen. Thanks for being a member of The Receptionist family! Sincerely, Andy Alsop, President andy@thereceptionist.com

incredibly happy with the service

Aug 25, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: contractor/visitor management is 100x's easier for me as an EHS manager

Cons: doesn't order replacement pens for me like the old receptionist ;)

Overall: fantastic support team. They are very supportive, efficient, and positive. I have yet to come across a question that they weren't able to answer quickly.

Recommendations to other buyers: Great tool for visitor/contractor management, and emergency evacuation situations

Vendor Response

by The Receptionist on August 25, 2016

Hi Alan, I love the pen ordering feature request! We can add a new button type - "Re-order Supplies" ;-) But seriously, thank you for posting your review. Welcome to The Receptionist Family and please let us know if there is anything we can do for you. Sincerely, Andy Alsop, President andy@thereceptionist.com

Receptionist is ahead of the pack!

Aug 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, great UX, prompt service

Cons: nothing so far

Overall: The receptionist is quite simple to implement. It has a great UX for customizing your app, and we create buttons on the fly for new events our company hosts. Their customer service is friendly and always available. The features they offer and the UX are better than other visitor software I have tried

Vendor Response

by The Receptionist on August 24, 2016

Hi Brian, I love your review (probably not surprising ;-)! We have been working very hard on the User Experience of our web application where customers administer their accounts and it makes me happy to hear that our work has paid off. Please let us know if there is anything we can do for you and Open Road Integrated Media. Thank you for being a member of The Receptionist family! Sincerely, Andy Alsop, President andy@thereceptionist.com

Love this app and the awesome support team!

Aug 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, great support team, great support database, works perfectly!

Overall: We're using it for a small office of 25-30. Setting it up was super easy and if there was anything I got stuck on, the support team helped me resolve it in under 5 minutes.

Recommendations to other buyers: This is a very user friendly and functional app, both for setting up and having visitors check in without having a person sitting at the front desk.

Vendor Response

by The Receptionist on August 19, 2016

Hi Melissa, Thank you so much for taking the time to post a review! I am delighted to hear you are having success with our application. Let us know if there is ANYTHING we can do for you. Welcome to The Receptionist family! Sincerely, Andy Alsop, President andy@thereceptionist.com

BNP Paribas Lease Group Review

Aug 11, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, quick to setup, nice functionalities and professional layout

Cons: nihil

Overall: The app is very easy to use and to configure. You start using and install the app in less than 5 min. The layout is professional.
Customer Support is very friendly and polite. And try to help you asap. This is certainly a app to recommend !

Vendor Response

by The Receptionist on August 11, 2016

Hello Philippe, Thank you so much for taking the time to post a review! If there is anything we can do for you please don't hesitate to contact us. Thank you for being a member of The Receptionist family! :-) Sincerely, Andy Alsop, President andy@thereceptionist.com

Simple, awesome, it works!

Aug 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simplicity to setup and use.

Cons: None

Overall: We came across this solution about a year ago. Back then it offered all we could possibly want but these folks keep adding new features and it just gets better and better!

Recommendations to other buyers: I don't know why would any business be without one of these!

Vendor Response

by The Receptionist on August 10, 2016

Hi Izudin, Thank you so much for your kind review. I am really happy that the system is working for you and your company! Let us know if there is anything else we can do for you and Bossard. Thank you for being a member of The Receptionist family! Sincerely, Andy Alsop, President andy@thereceptionist.com

Brand New Customer, GREAT CUSTOMER SERVICE!

Jul 26, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The piece of mind knowing that our company won't have visitors waiting and have a check in.

Cons: Nothing, only been using for 1 day :)

Overall: We just purchased a brand new ipad receptionist and unless you are very computer savvy, it can be a little tricky, but the customer service is outstanding and very helpful every step of the way!

Recommendations to other buyers: None as of yet

Vendor Response

by The Receptionist on July 26, 2016

Hi Leslie, Thank you very much for your posting! We are laser focused on ease-of-use. You may have already spoken to out support team about this but I would love to hear what we could do to make it so that you don't feel like you need to be computer savvy to use our application. Any advice is welcome! Sincerely, Andy Alsop, President andy@theipadreceptionist.com

iPad Receptionist Rocks!

Jul 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use

Cons: none

Overall: Once we got it setup it has been working, it was been quite easy to work with. We have gotten good comments and feedback from customers.

Vendor Response

by The Receptionist on July 21, 2016

Hi Nikki, Thanks so much for posting your review! I am delighted that you are so happy with The iPad Receptionist. You know where to find us if you need anything. Thanks for being a member of The iPad Receptionist family!. Sincerely, Andy Alsop, President andy@theipadreceptionist.com

TDK-Lambda Americas Inc.

Jul 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: None of the other systems tested came close to being competitive in regard to cost and customer service. Another feature we like is the system is regularly being updated with improvements and more options. The people that we have spoken with and emailed at the company give us a real feeling that they care about your needs as a customer.

Cons: The only issue we have had has been that our badge printer is networked and for some reason it occasionally goes to Wifi mode and badges will not print, but the system still notifies the host.

Overall: Before choosing iPad Receptionist we tried 3 other major Visitor Management software systems. We downloaded their free trials (typically 30 day) and purchased some equipment (ipad & badge printer) to have real world experience with all of them. Out of all of them, iPad Receptionist was by far the easiest to set up for the administrator of the system. The visitor sign in/sign out and host notification processes are both intuitive and reliable.

Recommendations to other buyers: Sign up and try it, you wont be disappointed.

Vendor Response

by The Receptionist on July 18, 2016

Hi Derek, Thank you so much for your very nice review! It was a pleasure meeting you last week at the TDK-Lambda facility. It's super impressive what you are doing and great to see so many high-end manufacturing jobs in the US! Let us know if there is anything we can do for you. Sincerely, Andy Alsop, President andy@theipadreceptionist.com

Great app, great service

Jul 14, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customizable, easy to use (for admins and visitors), and the visitor log works well for auditing purposes.

Overall: We tested this app for a while before deploying it at our front desk. It's been a great so far, we're very happy with the service, and our visitors are loving it! Being able to customize it (daily, if necessary!) means we can be very responsive to our visitor needs. We are extremely happy with how our visitors have responded to it. Having the log of visitors allows those who need it, access to see who came in and when simply and easily.

Recommendations to other buyers: Just try it - it's worth it. It makes life so much easier for your visitors.

Vendor Response

by The Receptionist on July 15, 2016

Cathy, You're the best and thank you for your kind review! It has been such a pleasure working with the NFPA. Let us know if you need anything at all! Have a wonderful day and a fantastic weekend. Sincerely, Andy Alsop, President andy@theipadreceptionist.com

Loving this app, eagerly awaiting more functionality...

Jul 12, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: simple interface, FAST performance. Support staff open to feedback!

Cons: needs a little more functionality of personalization.

Overall: I am introducing the "digital check-in" for the first time to my agency. The simplicity of this app is great for first time users.

Recommendations to other buyers: keep pushing out those enhancements, each one has been worth it!

Vendor Response

by The Receptionist on July 15, 2016

Hi Janel, Thanks so much for your review! I am glad that the roll out is going well. If you haven't already provided this to someone else on my team can you please send me an email outlining this note: "needs a little more functionality of personalization."? As you know we are very responsive to our customers feature requests and I want to officially log your requests in our feature tracking system. Sincerely, Andy Alsop, President andy@theipadreceptionist.com