# The Receptionist for iPad Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is The Receptionist for iPad the right Visitor Management solution for you? Explore 329 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/133191/The-Receptionist-for-iPad/reviews/

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The Receptionist for iPad

4.8 (329)

[View alternatives](https://www.capterra.com/p/133191/The-Receptionist-for-iPad/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated July 21st, 2026

# Reviews of The Receptionist for iPad

Ease of use

4.8

Customer Service

4.9

## Pros and Cons in Reviews

Sara W

OwnerMental Health Care, 2 - 10 employeesUsed the software for: Less than 6 months.

“User-friendly; options to contact the provider by phone and email are nice.“

January 26, 2026

EL

Esther L

Sr Office ManagerConstruction, 201 - 500 employeesUsed the software for: Less than 6 months.

“The connection to the printer is a bit difficult to deal with at times.“

August 29, 2023

SD

Samantha D

Director of OperationsMental Health Care, 11 - 50 employeesUsed the software for: Less than 6 months.

“The seamless process has not only enhanced client satisfaction but also improved the efficiency of the office operations“

June 23, 2025

ZV

Zach V

Admin. AssistantEducation Management, 51 - 200 employeesUsed the software for: Less than 6 months.

“printer labels for said printer are costly.“

June 24, 2024

NS

Nicole S

HR DirectorNon-Profit Organization Management, 201 - 500 employeesUsed the software for: 6-12 months.

“Being a small to mid-sized nonprofit, The Receptionist for iPad was within our budget and meets our needs.“

April 29, 2025

KT

Karol T

OPerations ManagerEducation Management, 11 - 50 employeesUsed the software for: 6-12 months.

“If you want to have your visitor name badges/labels in 4 color they are very expensive so I wish there was a less expensive alternative.“

February 7, 2023

JW

Jill W

Director of AdministrationConstruction, 11 - 50 employeesUsed the software for: 6-12 months.

“It is simple for visitors to understand how to use it and we love that we can set back up responders if someone is not answering their notice they have a guest then their assistant or another team member can be notified that there is someone waiting for assistance.“

December 11, 2023

DK

Diana K

Office AssistantGovernment Administration, 11 - 50 employeesUsed the software for: Less than 6 months.

“In the beginning I didn't like all the updates for the iPad but that's to be expected with new technology. “

June 20, 2023

## Showing most helpful reviews

Showing 1-25 of 329 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Sara W.  
Owner  
Mental Health Care  
Used the software for: Less than 6 months

### "Receptionist review"

January 26, 2026

5.0

Pros

User-friendly; options to contact the provider by phone and email are nice. It's been consistent with no glitches.

Cons

A bit pricey. It would be nice if it was more affordable but it is still worth keeping for the moment.

Review Source

SM

Susy M.  
Executive Assistant  
Commercial Real Estate  
Used the software for: Less than 6 months

### "Great "virtual receptionist" when a live receptionist is not monetarily feasible."

June 9, 2025

5.0

Our experience has been excellent - this provides what we need, for a reasonable price, and is very easy to set up and use!

Pros

This product really filled a need for us at a building that doesn't have a live receptionist. We still wanted our tenants to be able to be notified when they had a client/customer, and this works perfectly for that need. We also wanted our tenants to be notified immediately when they received packages. With the Receptionist for iPad, they are notified by either an email or as a text message (whichever they prefer) right away so they can retrieve their packages without delay. We love having the knowledge that our tenants are still being taken care of when we are not able to be at the desk. It is cost effective, and very easy to program/edit. Great customer service as well!

Cons

So far, there are no cons for us. An update caused it to go down for a brief while, but they worked quickly to fix the issue, and also communicated with us throughout the process with updates!

Alternatives considered

[Greetly](https://www.capterra.com/p/225877/Greetly/)[Envoy](https://www.capterra.com/p/143721/Envoy/)

Reason for choosing The Receptionist for iPad

The Receptionist for iPad fit our needs better. Greetly and Envoy were more expensive and seemed to be geared more toward a single large company, and couldn't accommodate our building with multiple smaller tenants.

Review Source

UM

Unikka M.  
Owner  
Legal Services  
Used the software for: Less than 6 months

### "It's An Ok Product "

March 24, 2025

3.0

Overall I've had a good experience with The Receptionist. The current price fits the product.

Pros

Capture the customers name, email, phn# and the voice prompts.

Cons

Dont have the availability to cature phone numbers correctly, dont have the availability to send sms to only certain customers, dont have availability to log customers out without stating they had an appointment, and limit analytics.

Alternatives considered

[Greetly](https://www.capterra.com/p/225877/Greetly/)

Reason for choosing The Receptionist for iPad

Price and what was offered over the competitor

Switched from

[Excel Analyzer](https://www.capterra.com/p/170910/ExcelAnalyzer/)

Needed an automated system that was faster

Review Source

NS

Nicole S.  
HR Director  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Reliable & Affordable"

April 29, 2025

5.0

It has been a positive experience. From demo to use, we have had nothing but good experiences.

Pros

The functionality and cost. Being a small to mid-sized nonprofit, The Receptionist for iPad was within our budget and meets our needs.

Cons

The Receptionist has met our needs. We have no complaints about the product or customer service.

Alternatives considered

[Greetly](https://www.capterra.com/p/225877/Greetly/)[Envoy](https://www.capterra.com/p/143721/Envoy/)

Reason for choosing The Receptionist for iPad

Functionality and price. Although the functionality among devices was similar or the same, it was the cost that led us to pick The Receptionist. We needed something simple and lower cost, as we are a nonprofit.

Review Source

SC

Sany C.  
Facilities Administrator  
Information Technology and Services  
Used the software for: Less than 6 months

### "User Friendly and Versatile App "

May 6, 2025

5.0

very positive experience since the beginning. Sales director is very knowledgeable and the onboarding team is also helpful. Not many visitor management software supports IPA as this is the critical function we need for our company, and The Receptionist was happy to help working with our other vendor.

Pros

user friendly and intuitive surface, reasonable price and good customer support. Sales team are pretty helpful as well.

Cons

only supports Apple devices for now. Hopefully it can support other OS so the hardware costs could be lower

Switched from

[FacilityOS](https://www.capterra.com/p/150781/FacilityOS/)

previous products were too expensive, and service was bad, slow responding time, account manager not reachable

Review Source

EE

Ethan E.  
IT Support Supervisor  
Construction  
Used the software for: Less than 6 months

### "New receptionist customer - we have yet to experience all of the features but so far a great product"

January 26, 2022

5.0

Communication in general with the sales/service team has been excellent. They responded quickly with any questions we may have and immediately provided support. Shoutout to \[SENSITIVE CONTENT\] and \[SENSITIVE CONTENT\] for providing great customer service!

Pros

The contact list and its accuracy is one of the strong points of this product. The other is the ability to integrate our Active directory. Although we have not use this product in a production environment just yet I have tested and piloted a few of the available features. I like that it is easy to customize and manage.

Cons

To be honest we haven't used it long enough to give a valid "con," we're currently waiting to move into our new office to pilot this product in a production environment.

Alternatives considered

[ALICE Receptionist](https://www.capterra.com/p/151331/ALICE-Receptionist/)

Reason for choosing The Receptionist for iPad

From our testing, it seemed to be the most user friendly and allowed us full control. It can also be easily managed by not so "tech savvy" individuals which is a plus.

Review Source

GB

Gabriela B.  
Administration & Project Specialist  
Insurance  
Used the software for: Less than 6 months

### "Great platform for small or large business"

October 28, 2021

4.0

One of the easiest platforms on the market, especially for a small business that is just getting familiar with implementing a visitor management system. The staff are very helpful and accommodated our needs as much as possible.

Pros

The setup layout is straightforward and easy to figure out and manage.

Cons

More customization for the button types. Wish we had the option to stop a visitor from registering upon check in and receive an instant notification if someone selected yes to a Covid-19 screening questions.

Alternatives considered

[Envoy](https://www.capterra.com/p/143721/Envoy/)[FacilityOS](https://www.capterra.com/p/150781/FacilityOS/)

Reason for choosing The Receptionist for iPad

Platform is easy to figure out (especially for those that are not tech savvy), the price point is unbeatable and the staff are very helpful and great with following up. They also have a great demo experience.

Review Source

KS

Kimberly S.  
Human Resources Generalist  
Warehousing  
Used the software for: 6-12 months

### "100 out of 100!"

August 5, 2025

5.0

The experience working with this product has been flawless! From the initial set up to date, the experience has been fantastic!

Pros

What I enjoy most about The Receptionist is the fact it keeps a daily log of who checks in. Working in an ITAR facility, this is a mandatory function for reporting purposes.

Cons

To date, I have not found anything to not like about this product. It has met all of our requirements.

Review Source

AD

Arleen D.  
Executive Assistant, Client Relationship Mgt  
Real Estate  
Used the software for: Less than 6 months

### "Highly Recommend"

September 17, 2025

4.0

Great experience and it has really made a difference with greeting individuals that come into our office.

Pros

Great customer experience. It is very user friendly for the guest checking in and has help reduce any confusion in the office or having multiple people go to greet that person.

Cons

It cannot always be modified to fit our needs. As an example depending on what type of button is used, the back office may NOT be able to "claim the visitor." This puts us back to having more than one person getting up to answer the door. There is a bit of a learning curve to learn the way the system works on the back end.

Review Source

MB

Melissa B.  
Clinical Director  
Mental Health Care  
Used the software for: Less than 6 months

### "What a convenience!"

September 19, 2025

5.0

I appreciate the personal service via email and chat while we were deciding when to implement the system.

Pros

Since doubling our office space and increasing the number of clinicians that receive clients, The Receptionist allows us to know exactly when our client is in the lobby. No more wondering or double checking! We also love how we can make the check in message warm and friendly. Very user friendly too!

Cons

I would love to have a less expensive option of an iPad, where the only function is The Receptionist. So I am using an old iPad of my own.

Review Source

SD

Samantha D.  
Director of Operations  
Mental Health Care  
Used the software for: Less than 6 months

### "Director of Operations"

June 23, 2025

5.0

The seamless process has not only enhanced client satisfaction but also improved the efficiency of the office operations

Pros

Our practice greatly values the feature that notifies clinicians when a client has checked in on the iPad. This functionality ensures smooth transitions and allows for more efficient time management. We also love how the iPad allows clients to leave feedback about their experience, providing valuable insights that help us continually improve our services.

Cons

At this time, we do not have any cons to report regarding the RECEPTIONIST or the systems in place..

Review Source

JP

Josh P.  
Administrator  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Great tool once you’re familiar "

November 23, 2024

5.0

Pros

very easy and efficient to use, exactly as advertised

Cons

Quite long to install and wasn’t as quick as expected

Review Source

AW

Adrain W.  
Executive Assistant  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Very Good Product"

June 21, 2022

5.0

The business problem I have and continue to solve is integrating the information I receive into Monday.com so my\[SENSITIVE CONTENT\] would know if there is an action on that visitor that he need to follow up with.

Pros

The most impactful was making sure I captured all of the information of the visitor. After a few weeks or month we realized we did not all of the information. Integrating the product with another product was not eventful for me. More importantly, when I research what I would like to do in The Receptionist it is very helpful.

Cons

From the knowledge I currently have the least is the name badges. I have not taken time to research if I can take a visitors picture without printing a name badge. I did a work around and put the label maker on the other side of the desk.

Reason for choosing The Receptionist for iPad

I chose The Receptionist because it met all of the needs of our organization without a person being glued to the desk and still be able to give the visitor the quality of service they deserve.

Review Source

DG

Dawna G.  
Property Manager  
Real Estate  
Used the software for: 6-12 months

### "The Receptionist is a game changer"

June 19, 2023

5.0

We have eliminated sign in sheets and now have professional kiosks for sign in. Our tenants have complimented the alerts that they get and the efficiency at the concierge desk has improved due to the Receptionist.

Pros

The Receptionist not only adds a professional look and feel to our concierge desk (of a multi-tenant high-rise office building) but allows someone to check in with little to no help, alerts that tenant to their visitor's arrival, and keeps a visitor log for us. This frees up the concierge desk employees when visitors arrive.

Cons

There are no true cons. No matter how user friendly something is, there are still going to be people that need assistance when using The Receptionist.

Reason for choosing The Receptionist for iPad

Price and ease of set up and use.

Review Source

JH

Julian H.  
IT Systems Administrator  
Automotive  
Used the software for: Less than 6 months

### "We Love The Receptionist"

December 14, 2021

5.0

Overall, the experience with The Receptionist has been totally positive. I was able to configure the workflow and have the iPad set up within a couple of hours. Everything was intuitive and I am happy to see all the features that are available.

Pros

I think the number one thing we love about this software is the ease of use. Not only is it easy for our visitors to check in and out, but it's easy to configure and setup. We also really liked how everything flows with the transitions between the pages. It seems very smooth.

Cons

We have not found a Con yet. I guess if I were to have to choose something, I wish you could change the colors of the Yes/No Buttons from Green and Red to any color you'd want.

Reason for choosing The Receptionist for iPad

I had used The Receptionist at a previous employer and knew that it was high quality software.

Review Source

KE

Karim E.  
MANGER o  
Security and Investigations  
Used the software for: 1-2 years

### "Karim elshebshery "

September 1, 2023

4.0

Not expensive to buy and sound is softly

Pros

Very good for all to buy iPad and no expensive

Cons

The quality of sound and materials are very high and good

Review Source

ML

Minh L.  
Library Technician  
Higher Education  
Used the software for: 2+ years

### "Virtual Receptionist on a iPad"

November 5, 2021

5.0

It has a very clean and intuitive interface and super easy to deploy.

Pros

The console is online and configurations are applied instantly with the timely chat support within the console.

Cons

No comment. I like all the features so far in our deployments

Review Source

DO

David O.  
Export Compliance Officer  
Consumer Services  
Used the software for: 6-12 months

### "Visitor Management / Export Compliance "

July 8, 2022

5.0

Positive experience for our company, with multiple locations - we've branched out our "Receptionist for iPad" program to a second location and are looking at implementation for others.

Pros

The Receptionist enabled us to align our visitor management program with US export requirements for our foreign visitors. Enabling US and Foreign Visitor ID at time of entry using the software options allows quick identification of foreign visitors, and eases the time spent in the lobby for all our Customers & Clients.

Cons

Thinking globally, we'd appreciate connection to other search engines, such as the US Consolidated Screening List (CSL) for integration into our compliance program.

Review Source

DB

Deborah B.  
PC Tech  
Warehousing  
Used the software for: 6-12 months

### "Reception Ease"

March 13, 2019

5.0

Since we no longer have a Receptionist at our Front Desk, we urgently needed something to direct visitors as well as log their visit. The Receptionist for iPad looked like a "User" Friendly option and it has turned out to be a simple way to resolve our issue, without making it too complicated for the visitor.

Pros

Easy steps for setup of visitor checkin/checkout process, convenient retrieval and export of visitor logs. Also like that multiple locations can easily be setup by cloning an existing setup. Excellent customer service which always provides us with fast responses to questions.

Cons

Would like to see the software available for an android tablet as well. Would also like ability for more customizing of visitor buttons using some logic options. Since there is only room for 6 buttons maximum, would be nice if check-in process could be controlled by answers to question(s) that are presented to visitors, which in turn could follow a "what happens next" for that customer type.

Review Source

Response from The Receptionist

May 6, 2020

Thank you for sharing your feedback! It is extremely valuable, and we take it seriously. Your requests for the product enhancements you mentioned are definitely things we've heard before, and we are exploring these items for future upgrades. Thanks for being an amazing customer! Michael Ashford Director of Marketing

JG

Jeff G.  
IT Manager  
Wholesale  
Used the software for: 2+ years

### "Nice sign-in solution"

April 29, 2020

5.0

It's slick, and it looks professional up front. Customers are kind of impressed, which is nice.

Pros

We use The Receptionist to allow visitors to sign in (and print visitor badges) on an iPad. It works really well, and notifies our users by SMS and email when they have a guest who has signed in.

Cons

Would really like to see it integrate with UPS, FedEx, and USPS tracking for package arrivals/notifications. This would make it much more useful to us. We're still doing packages on a paper log.

Reason for choosing The Receptionist for iPad

We looked at several, and this seemed to have the best features for the price.

Review Source

Response from The Receptionist

May 1, 2020

Hi Jeff! Thank you so much for leaving such a fantastic review of our system. I'm happy to hear that you and your customers enjoy the experience. Regarding delivery notifications, have you tried our Delivery Button option to send employees package delivery notifications? Chat with our support team on our website if you have questions. Best, Andy Alsop President & CEO

JL

John L.  
CEO  
Medical Devices  
Used the software for: 6-12 months

### "Repeat Customer"

December 11, 2023

5.0

This is my second company that I've implemented Receptionist at, it's been a great addition and saved us a salary at the front desk.

Pros

It is a simple integrated system that provides a virtual attendant for checking in visitors and notifying employees of their visitors. It also does an excellent job filtering out non appointments

Cons

We have not had any real issues with the receptionist.

Review Source

KH

Kendhal H.  
Executive Director  
Mental Health Care  
Used the software for: 6-12 months

### "Very easy to use and navigate, excellent price, superb customer service!"

February 13, 2019

5.0

Our staff is now immediately notified with a delivery is made or a client presents for a session. No more checking the lobby a dozen times! Our clients also like that the know the therapist has been notified since we do not have a traditional front desk staff.

Pros

I searched for a long time to find a check in system that would work for my office. I tried many systems and ultimately chose the receptionist because it is very easy to set up, allows for multiple offices on the same subscription, was affordable, and allowed for a customized and simple check in process. I also love that we can integrate it with Slack which we use.

Cons

I wish it worked on android devices because those are far less expensive than iPads. I also would like for the company to be willing to sign a BAA for HIPPA compliance. However, we were able to find a workaround to avoid asking for PHI from clients checking in.

Review Source

Response from The Receptionist

May 19, 2020

Hi Kendhal, thanks for the amazing review! Your feedback is truly appreciated. I'm so glad to hear that you're having an excellent customer service experience with our team, and that you're finding so much value in all the features The Receptionist for iPad offers. Sounds like we've saved you and your staff some time now that they don't have to check the lobby constantly, which is wonderful to hear! Michael Ashford Director of Marketing

SZ

Sharon Z.  
Physician  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Easy office management with the receptionist"

February 21, 2023

4.0

It makes my life at the office pleasant and easier.

Pros

How can I get total control of my patients appointments and how easy I can manage many tasks at the office.

Cons

I almost like everything , it’s velocity, manageability, organizational system and how easy is to make a work day scheduled with it.

Review Source

JZ

James Z.  
VP, Technology  
Chemicals  
Used the software for: 1-2 years

### "Great software "

October 17, 2019

5.0

This is an excellent platform to ensure compliance with confidentiality requirements for our business. Photo documentation of visitors is an added plus.

Pros

Ability to add documents such as NDAs, and custom safety documents. Trustworthy Cloud server for storage of completed forms.

Cons

Better badge printer options would be a huge plus. The quality of Brother QL-820NWB is quite poor.

Reason for choosing The Receptionist for iPad

Recommendation from a current user. Better functionality with forms (NDA, Safety, etc...).

Review Source

Response from The Receptionist

October 31, 2019

Hi James! Thank you so much for leaving us this review. I am happy to hear that our system is doing it's part to keep your office secure and compliant. We are always looking for ways to improve, so I will pass your comments about the printer on to our team. Thanks for being an amazing customer! Sincerely Andy Alsop, President andy@thereceptionist.com

ME

Mark E.  
Brand Packaging Sales & Marketing  
Packaging and Containers  
Used the software for: Less than 6 months

### "Easy to implement and working great!"

May 16, 2022

4.0

Really like our implementation. It fits our needs well. The follow up customer service is exceptional.

Pros

Liked the ability to track and meet compliance of visitors. Ability to sign a visitor compliance document was a must.

Cons

Would like a few more design and font options to match our brand. Maybe a background slide show which can be changed as well as a video plays at end of sign in.

Alternatives considered

[Envoy](https://www.capterra.com/p/143721/Envoy/)

Switched from

[Envoy](https://www.capterra.com/p/143721/Envoy/)

Cost and features

Review Source

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