Payroll Network

iSolved HCM

3.5 / 5 19 reviews

Who Uses This Software?

Washington DC and Baltimore, MD metropolitan areas


Average Ratings

19 Reviews
  • 3.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Payroll Network
  • www.payrollnetwork.com
  • Founded 1998
  • United States

About iSolved HCM

ISolved HCM offers end-to-end SaaS HRIS accessible from any device with a single login.


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iSolved HCM Features

  • Applicant Tracking
  • Attendance Management
  • Benefits Management
  • Career Development Planning
  • Compensation Management
  • Compliance Management
  • Employee Database
  • Employee Lifecycle Management
  • Onboarding
  • Payroll Management
  • Performance Appraisal
  • Recruiting Management
  • Self Service Portal
  • Succession Planning
  • Time Off Management
  • Timesheets
  • Training Management
  • 401(k) Tracking
  • Attendance Management
  • Benefits Management
  • Check Printing
  • Compensation Management
  • Deductions Management
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Self Service Portal
  • Tax Management
  • Vacation / Leave Tracking
  • W-2 Preparation
  • Wage Garnishment

iSolved HCM Reviews Recently Reviewed!

Great promises, No delivery

Nov 07, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Go with a larger, better organised, more well-known company. This was recommended to us by our insurance broker, but I doubt he had any idea of the lack of functionality. In the set-up process, we were promised certain functions, only to discover that the system couldn't actually do them.

Pros: It looks pretty

Cons: Everything. Functionality is far below other HR, Payroll and Time-Keeping systems; there his a high staff turnover; staff are not well trained; the Help and University options are almost useless; the platform is not intuitive and badly designed, cannot make simple changes without notifying staff, cannot have employees work in more than one department, the Amcheck server crashes regularly

iSolved should be more like iSuck.

Jul 26, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: It took 6 months to implement 43 employees to be able to use iSolved, it started with our contract just sitting to be reviewed for almost a month, due to our salesman going on vacation, 1 failed go-live which had lasting repercussion through the whole term of our contract, the program was dreadfully slow, and extremely complex when it came to even just a simple time and attendance date range data being pulled into one streamed line summary report to setting up new employees. The lack of communication between iSolved employees, and between myself and their implementation specialist is a joke. The cartoon drawing of two people holding a can, attached by the string is what comes to mind reflecting on our experience with iSolved. Their helpfulness to help make a smooth transition for our company to use their software, was about as smooth as hitting rocks with a lawn mower. This company is not customer service based, they are cash based, and by that I mean, how much they can milk you for before you realize what a huge mistake you made and are now stuck in a year long contract with them, and even then your lucky to get out without paying more than you owe. My suggestion don't settle with iSolved.

Pros: The ACA reporting feature, tracking the FTE status of your current employees. Besides that nothing was stand out amazing.

Cons: From the moment the contract was signed to several months out of our contract, we are still dealing with the repercussions of a company, that does not know how to communicate, that does not put the customers needs other than what they get billed on a monthly basis as a priority.

Very easy system to use and it's great having payroll & time/attendance in a all in one system. It i"solved" our problem with time savings!

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, friendly customer service, great use for salaried employees and supervisors being able to enter in their own punches or their staffs. Overall the system is a PRO itself.

Cons: Sometimes the PTO balances screen "time off balances" can be confusing to employees on finding out how much PTO they have left to use in the year. Otherwise, nothing major, it's great system!

Excellent, Cost Effective Payroll/HR Solution

May 02, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The customer support is great and most often issue resolved on first call. Set up was quick and the system is very user friendly. Works well for both large companies and small entities with multiple entities/payrolls. Best pricing I've seen in the market for all the features this system offers. Especially the ACA Reporting, they make it extremely simple!

Cons: Should make the set up for reviews/questions/scheduling reviews easier for multiple entities. If they do this, then I would give them the 5 stars. Have had some issues with the TimeForce option, if I had to do it again would just go with the iSolved Time for the timekeeping option.

Love, Love Love

Mar 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Its wonderful there is finally a product out there that everything is in one technology.

Pros: Scalable, efficient and easy to use

Cons: wish I moved sooner!

Slow System Performance and Customer Service

Feb 15, 2017
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: We have been using this system for almost 3 years. The performance of the system when we process our payroll is horrible. Today, we have not been able to get our payroll processed due to the system crashing and hanging up. Customer service does not seem to be as concerned with our problems as we are. It's hard to even get them to respond to requests for support, without getting nasty.

Extremely Rigid System

Jan 10, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: iSolved seems to be great for payroll but on the HRIS side of things, it is very rigid. No system customization is available to run workflows (specifically with New Hires and Terminations, but also for a number of other items), Reporting for open enrollment did not communicate to our benefits administrator and we had to manually manipulate the data to match what needed to be transmitted. For this, we were not able to automatically push data and have had to manually enter it every month. Timekeeping has been an issue because we have employees that work in various departments and the system does not do well with that. HR doesn't have the ability to do very much and have to get iSolved reps to do it for us. Overall a very rigid system with little to no flexibility to make a system work for our company.

Recommendations to other buyers: I am sure this would be a great system for whatever it was originally created, however, it does not work for health care

Upgraded to iSolved Great switch

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Our company changed Payroll software to iSolved--love the flexibility for individuals to make changes as needed rather than asking HR to input everything e.g increase extra tax through the year. It is easy to maneuver through the platform and input what is needed. There are features not yet explored by our company and I'm anxious for more to be rolled out to us. Rated Customer Support and Value for Money 4 stars as I haven't had interactions with Customer Support and am unsure what the cost is to our company so unable to judge any higher.

Terrible product with terrible protocols

Dec 30, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality

Comments: As an employee, user of iSolved for payroll, I completely despise this software. It is actually inconvenient in every aspect; iSolved is slow to the point I'm unsure if it is even working, an organization does not exist for users to perform tasks and customer support is not available for non-admin users even when it requires for an error page to be fixed! The product is so slow that even a "quick punch" takes extended moments to complete. If you go further into the program it only gets worse. Try setting up a request for PTO and you are muddled to believe the program didn't notice you pushed a button. oh, wait for it. it is thinking!! Back to requesting PTO/editing absences thinking you've found where it is located to realize the organization is really expressive creativity. "Employee Absences" and "Time Off Requests" are delightful in the fact they are both the same thing but are they really? You can perform one function in both but all other functions are split apart between these tabs pushing you further into a maze of the program. Forget about remembering how you did it the first time. When it comes to requiring to update a password the procedure is completely backward. Changing a password for a payroll system should be done during work hours. However, it is always on a Monday morning when I can't clock in and need to take the time to create a new password forcing me later to have my time card edited. It is possible to send an e-mail out a couple of business days before giving the option to either update it when it's convenient, during work hours! Bringing me to my last complaint that brought me to write a review, Customer Support. I have a great appreciation for customer support centers, they always get the brunt of frustrations and then continue to make sure the customer is satisfied. I feel they are the biggest asset in a company. I completely understand the problems that arise if you let a non-admin user contact customer support as every company has different procedures and that is why you create an admin. However, I am not allowed to contact customer support to clear error messages, my administrator needs to. Even when the program directed me to do exactly that. I am then directed to "take a screen shot of the required information", send it to my admin and have them forward it along. This is extremely inefficient. I will never recommend this product to anyone due to the fact that it is slow, unorganized and inefficient. I am shocked by how much our company is paying for this unprofessional program.

Good not Great

Dec 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: isolved is a good system that does a little of everything. We use it for onboarding, Time and Attendance, HR and Payroll. It works well. Not a lot of bugs or issues. We really do like their customer service always willing to help and always follows up. The implementation was great.

Pros: Customer Service is Great. The implementation process was smooth. Payroll and HR Management is great.

Cons: Would like to see more attention paid to the Onboarding module. We would like it to be more customizable. I suppose changes and additions are on the way.

Recommendations to other buyers: It's very inexpensive so for your money its one of the best out there and I've seen a lot. Do your research and demo other systems.

Time saver

Oct 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This product brings to the table all the solutions I was looking for and streamlines payroll, onboarding, benefit administration all into one place.

Liked it at first

Sep 14, 2016
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1.5 / 5
Customer Support
2.5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Pretty inexpensive, but other than that, I haven't been too happy with it

Cons: Not user friendly at all, very difficult for the employees and they became frustrated

Recommendations to other buyers: Do not recommend if you have employees that are not tech savvy.

HRIS Review of Infinisource

Sep 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: That they have improved the product considerably, on an ongoing basis, over the last 2 years, which means they will continue to improve it as things change going forward.

Cons: That I was sold on it being an "all-inclusive" product 2 years ago, when it was not. It was a product that had integrated several partner products into one, which always means glitches and problems as information is translated from one system to another. Now they have changed that, but am now even more skeptical of what the sales folks tell me than before, unfortunately.

Recommendations to other buyers: The value for this product is phenomenal. In other words, what I'm getting for what I pay is above and beyond any product I've looked at. I have found that there is no "perfect" product out there, that has absolutely everything I want, and the way I want it, so why pay thousands of dollars for something I'm not 100% happy with, when I can pay hundreds for something I'm VERY satisfied with. What makes this product all that more valuable is the customer service team. Instead of them asking me to do everything, and pushing back, they have gone above and beyond to not only help me understand the product better, but also will help me out in a pinch in actually getting things done. For me, and what I'm looking for in an HRIS/HRMS, it is WELL worth both the set up fees, and ongoing fees. It makes sense to me, AND they don't come back and nickel and dime me to death, adding on costs for either reports, or processing something, at a later date. HOPEFULLY that doesn't change!!

so secure it trips over itself!

Jun 02, 2016
2/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support
3 / 5
Value for Money

Comments: Using as an HR portal for time and employee management of all of the HR information. The functions it poses work, and as a way of securing my info, it is good i suppose, but as a daily portal it is useless.

Pros: Well presented and EXTREMELY, ANNOYINGLY secure.

Cons: This software requires SO much authentication that you basically can't get anything done. Every time I use it - even though I know my password and all of my authentication answers - I still have to go through fifteen minutes of authentication process involving TWO e-mails with authentication numbers, first to approve a password reset because it's been a few days, then to approve the computer I am on because... well.. because it's been a few days! Then the e-mail algorithm required is so complex and requires changing so often that everyone at my company has to write theirs down to remember it... where is the security in that?

Payroll service review

Apr 13, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Comments: Payroll service review

Pros: Ease of use, fairly straight forward on-line interface and variety of services options.

Cons: They used to assign a "Client Account Manager" that we could email or call any time we needed help. They no longer have one representative for us but a team of customer service agents.

Recommendations to other buyers: It really depends on your specific company needsäóîbut decide if you want a "personal company representative" or if a team of service agents will work for you.

Powerful and Robust Payroll Software and Service

Feb 26, 2015
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the intuitive flow of the software, especially between different modules (TimeForce, Payroll, HR, etc.). I also love their reporting tool. It is one of the most robust and dynamic reporting tools I have experienced with hr/payroll needs. I also love their pricing model. When comparing to other vendors, I found that iSolved was the best to accommodate for economies of scale at reasonable prices.

Cons: I wish the payroll module had better integration options with accounting software. Currently it involves exporting a built report that is formatted in a CSV file to import into QuickBooks.

Recommendations to other buyers: I highly recommend you take the time to walk through several demos to see how their software works. The system is built to handle some robust needs, and it can be overwhelming if you don't understand the purpose of different modules. The staff are helpful and knowledgeable with what they are doing.

ESO review

Feb 23, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that I can manually enter a check or additional check for an employee at any time without running it through QuickBooks.

Cons: I dislike the new call any rep. I feel that when it was one-on-one with the rep, the rep knew more about my particular company. That has been lost.

Recommendations to other buyers: iSolved is much better than ADP or others, as there is a system employees can log into to see all payments. If they are set up for direct deposit, you don't have to print a stub. It saves paper and money.

iSolved Review

Dec 16, 2014
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: It was very easy to train over 90 employees on this program, as it was very user-friendly and easy to understand.

Cons: I dislike the unknown support of this product. We have had a great implementation team. We are at the point to transition over to regular tech support, which we have not had to use yet, but have heard it's not as good as the implementation team.

Recommendations to other buyers: Try demos of other software to compare. This was by far the easiest to work through, even with our complex situation.

A great tool for my HR Department of One!

Jun 05, 2014
4/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The Employee Self-Serve portal is so helpful to me as the the single support staff for HR. It allows employees to update their records as well as obtain any HR or corporate documents electronically.

Cons: It has taken longer than expected to implement the timecard and payroll integration. This was due primarily to the fact that our company had so many variables in the time reporting feature.

Recommendations to other buyers: The implementation specialists (SMEs) for this product have been outstanding. These are the individuals that need to ensure that the features you require are available, not the sales rep.