Who Uses This Software?

Independent auto dealers and franchised auto dealers


Average Ratings

9 Reviews

  • 3 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
  • Deployment
    Cloud, SaaS, Web
  • Support
    Business Hours

Vendor Details

  • V12 Software
  • www.v12software.com
  • Founded 2010
  • United States

About V12

SEO optimized online marketing solution for dealerships that comes with sales document generation and vehicle inventory management.


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V12 Features

  • Accounting Management
  • Buy-Here Pay-Here Dealer
  • Collections Management
  • Contact Database
  • Document Management
  • Financing Management
  • Lease Management
  • New Car Dealer
  • Service Department
  • Used Car Dealer
  • Website Integration

V12 Reviews Recently Reviewed!


Clueless

Jan 08, 2019
2/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Pros: cheap and that is about it. The have a lot of platform that cost money but if there is ever an issue, which from my over 5 years with these people. The result is the same, no reply no follow up, a disaster!

Cons: Possibly the worse dealer software company in the world. We have been with them for a few years and the issues that they caused are mind boggling. For example, eBay changed their listing format from 21 days to 30 days and these people have no clue . For months i cannot post an ad on eBay and called them over and over and when i spoke to them, all they did was to tell me they will let the programmer know and get back to me. That literally took like 3 months when this is their main business to take my listing and send them to various web site ! There are more horror story and the scenario is always the same. No reply, no follow up , no solution! thins any other web company have no issue with is a big deal with these guys cause the developer and owner is in Morocco and i guess they are just clueless and not interested.

Overall: They are not compatible with ebay so the listing does not post correctly. They have internal accounting issue and took thousands of dollars of my money and never used it for marketing. I caught them at it and then they used it but do not replenish it so the campaign is dead! Their tech support is helpless as all they can do is to let the developer know who do not respond. No email was replied and no issue were solve in a timely manner if at all! Seriously this is a software company?

Best Around

May 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: This is the best software company that is out there. So easy to use and less expensive than some. The support is beyond amazing.

Cons: The only con is there are some reports that the old software company had that they don't have but it is manageable without them.

Great Reports!

May 16, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: There are so many reports! I can pretty much gather any info I need in a snap.

Cons: Printing seems to include a lot of steps/clicks and is kind of confusing!

Capterra loader

Very hard to navigate

Apr 30, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The third-party integrations with HomeAway is great and the reservations system is easy to make bookings.

Cons: It is hard to navigate through v12 to find what you are looking for. The software is very outdated based on other property management software that I have used.

Overall: The software is an inexpensive however you get what you pay for. In my opinion, it is very outdated based on similar property management softwares.

Buyer Beware!!

Apr 04, 2019
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Nothing, to many problems and poor customer service.

Cons: To many issues, that wastes to much time on the phone trying to fix.

Overall: Have had the service for a year now and after many phone calls for issues and changes made without permission. have decided to end my frustration with V12

Mostly due to customer service reps. Highly unprofessional.

Save yourself the trouble and go with a different company!!

Supervisor didn't even know my rep had left company six months ago.

Great Look, But Not Funtional

Feb 23, 2019
1/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Pros: Looks great and is easy to change on the fly.

Cons: I discovered that about 50% of the buttons on my website were not functional. For example, users of the website thought they were texting me questions, but on my end it did not work. Called in and after three weeks the button still is not working. Product does not integrate with Instagram as they claim. The overlay feature is crap, it does not display the overlay to Autotrader. When you call in you will not get a developer or anyone remotely knowledgeable about the software. They create tickets that are handled by an oversees sub-contractor. Since English is not the first language for them, the grammar on the website is always wrong. Took several weeks to get that corrected.

Overall: Buyer beware!!!!

V12 Review

Dec 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easily understood, posting easy, updates timely. Overall for price get a good return. Texting great. I was paying 100's more and had no control posting,updates,changes.

Cons: Maybe more website templates options ..

Overall: Selling more cars on Craigslist, Facebook Marketplace

cant say enough how much we sold through them

Apr 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: easy set up and great customer service, we have sold over 20 cars through them in just over a month and half

Cons: honestly cant say to much bad about them besides the fact that can always be cheaper

Overall: AMazing

did not deliver what was promised, did not refund.

Dec 03, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: friendly support staff. They always listened to my issues but most of the time the call did not result in a resolution.

Cons: They were not able to deliver the product we had discussed in my sales call. The would not refund me. I spent more time on the phone trying to get their product to work than I ever should have and I ended up purchasing another website provider and also paying for their website just so I didn't have to use them anymore.