Re-Leased Software Company

Re-Leased

4.5 / 5 64 reviews

Who Uses This Software?

- Property Managers - Landlords and property owners - Letting Agents - Property Developers - Accountants - Fund/ Asset Managers


Average Ratings

64 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Re-Leased Software Company
  • re-leased.com/
  • Founded 2012
  • New Zealand

About Re-Leased

Re-Leased property software is a complete cloud-based property management software solution, designed for landlords and property managers of both residential and commercial property. Re-Leased are winners of Xero's Emerging Add-On of the Year award. Re-Leased can be used with commercial and residential property, so you can run a varied property portfolio with a single application.


Re-Leased Features

  • Billing & Invoicing
  • Commercial Properties
  • Contact Management
  • Credit Check
  • Expense Management
  • Insurance Management
  • Landlord Database
  • Late Fee Calculation
  • Lease Management
  • Maintenance Management
  • Owner Portal
  • Payment Processing
  • Portfolio Management
  • Rent Tracking
  • Residential Properties
  • Tax Management
  • Tenant Database
  • Tenant Portal
  • Vacancy Tracking
  • Website Management
  • Credit Check
  • Expense Management
  • Online Payments
  • Owner Portal
  • Tax Management
  • Tenant Management
  • Tenant Portal
  • Vacancy Tracking
  • Website Management

Re-Leased Reviews Recently Reviewed!


It had good things but it's too expensive

Apr 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It helped us keep all our customers information very organized and simple which makes it easier since we find things faster

Cons: The software is way too expensive for what we really need it for, we found got things to use but other softwares offering the same are cheaper and good too

We were looking for a new "user friendly" system.

Feb 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Very easy to learn and use and it has places to store all of the information required for quick reference anywhere and at any time.

Cons: A couple of the functions aren't straight forward e.g. loading new management fees if they differ from property to property.

Vendor Response

by Re-Leased Software Company on February 05, 2018

Thank you Jacqui. We really appreciate you taking the time to review Re-Leased. I will send you some information on management fees and ensure a member of our support team contact you. Thanks again

Easy to use once you have been taught how but limited ways to learn the software

Jan 17, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Admin staff can learn the basics within a day, any thing more than the basics is hard to learn, easy to chen information on the property for example (how many beds and baths)

Cons: limited ways to learn the software, we had our knowledge passed down form staff member to staff member, with knowledge being lost as staff left.

Has the potential to be great but currently too many issues.

Jan 04, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy to read pages.
Can add a Google Earth map.
Can add multiple images.
Links to Xero accounting.

Cons: Images very slow to load.
No option for 'Leaseholder' instead of 'Tenant' details.
System can be very slow.
No page(s) to list Appliance details for a property.

Vendor Response

by Re-Leased Software Company on January 05, 2018

Hi Louise, Thank you for your feedback. I have passed these suggestions onto the product team and will call you today with solutions to your appliance and leaseholder request. Thank you Louise

Been a customer for 18 months - very satisfied with all aspects of the program

Dec 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Simplicity, clarity, excellent customer support, cost effective. Should have gone with re-leased from the start

Cons: My technological abilities are limited so am not qualified to comment but can't think of a negative

Vendor Response

by Re-Leased Software Company on January 04, 2018

Hi Roger, Thank you for this great review. We have really enjoyed working with you over the past 18 months and look forward to continuing the relationship into the future. Thanks again Roger

Good product. Constantly developing with great support.

Dec 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Matching of payments. Bank Reconciliation. Creditors payments. Month End. Reporting and statements.

Cons: Management Fee setting can be made simpler. Managing Suspense Account - having to create an Income Invoice just to receipt to Suspense.

Overall: We were able to manage Opex at lot better. We were able to create regular/repeating payments to creditors.

Vendor Response

by Re-Leased Software Company on January 04, 2018

Hi Don, Thank you for review. I have passed your valuable comments regarding the management fees and the suspense account to our product team. It is great to hear that as a Finance manager you are enjoying the efficient Operating Expense management features the Re-Leased offers. Thank you Don

Very good UI

Dec 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy to use. Trust accounting is really good. Training and onboarding has been really productive and enjoyable.

Cons: Cost .
Inputting big data. The big data drops are hard to use so we end up doing manually.
It would be good if there was a standard chart of accounts and tax items for properties where we dont manage accounts, only facilities and leases. Alternatively being able to enter info to leases without having a chart of accounts where we only manage certain aspects of the property/namely when we dont do accounting

Vendor Response

by Re-Leased Software Company on January 03, 2018

Hi Matt, Thank you for taking the time to review Re-Leased. It is great that our software is catering to your client accounting needs. In regards to bulk uploading "big data drops", we have recently updated the import tools with error notes to guide you. Our 24/7 support team would also be happy to guide you through the upload processwith you if you would like? Thank you Matt

Customer support was brillaint, set up was good, system very easy to understand.

Dec 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to store all documentation under the tenant. Anything you can think of that is needed to manage a property is included. In effect a one stop shop.

It is a learning curve to learn all of the features and integration but it is a positive experience

Dec 13, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Visually and functionally great with excellent customer support and capability to offer flexibility to our clients for trust accounting or non trust accounting, commercial or mixed used buildings, variety of owner statement options, reporting and owner portals for our clients to view their property status and more. Im impressed and will look forward to utilising the product to its fullest.

Overall: All data in one place and cloud based to access anywhere with download options in csv or pdf formats and we anticipate ability for our company to use this as a tool for more efficiency and to scale up business.

Vendor Response

by Re-Leased Software Company on December 14, 2017

Hi Craig, Thank you so much for your review, we really appreciate you taking the time to give us feedback. It is great to hear you use Re-Leased for all stand alone and trust accounting based clients and it fulfils your needs in terms of statements and reporting. It is exciting that you are striving to use Re-Leased to its fullest potential! Keep an eye out for our monthly feature releases to consistently refine and improve your internal practices. As that is what drives our development! Thank you Craig

Capterra-loader

Game changer!

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Re-Leased is a very accurate and clean software to use. It has saved me 100s of hours chasing invoices, payments and maintenance tracking for my business! But what I like the most is how quick, efficient and amazingly friendly the customer support team is! Big shout out to Kim and Carolyn! All of it can be done from anywhere, so long as you've got an internet connection!

Cons: I'll admit I'm not the most experienced accounts person so the trust accounting part of the software does tend to be a little tedious! But that's more myself not being able to keep up with how efficient it is! But again, whenever I have a question the team answers straight away with the solution!

Vendor Response

by Re-Leased Software Company on December 13, 2017

Hi Kathleen, Thank you so much for your review! It is fantastic to hear that you can fully rely on Re-Leased for your accounting needs. I will pass your lovely comments onto KIM and Carolyn, I'm sure it will make their day! Thanks Kathleen

Easy to use and always great help from Doug at the support team!

Dec 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: what I like most about the software is that tenants can access documents and view things themselves. it is great for storing all tenant information

Cons: The software is great but could be so much better! You should be able to calander in repairs and cc more than one person in! Also i feel you should be able to upload videos on tenatns portals not just images.

Vendor Response

by Re-Leased Software Company on December 13, 2017

Hi Sophie, Thank you so much for your wonderful review! I have passed your feedback about video upload capability onto the development team. In regards to being able to calendar in repairs, this is already a feature of Re-Leased through the Outlook/Gmail Calendar integration. I will give you a call to go over how to set up this feature. Thanks again Sophie

Very comprehensive, user friendly and quality product which makes eases property management

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly product, can access on tabs and mobile phones
Comprehensive product which includes management and finance both
Easy to manage multiple properties

Cons: Need to put lots of information about the property which is quiet time consuming, but without doing this product will not be useful.

Overall: Easy to manage multiple properties

Vendor Response

by Re-Leased Software Company on December 13, 2017

Hi Maruti, Thank you for your feedback. It sounds like you are using Re-Leased on the go! In term of property information input, there is an upload tool to speed up this process that I would be happy to show you. Thank Maruti

Simple to use and review.

Nov 28, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: its a very clean UI and is easy to navigate. Reports are good also to get the information that is required.

Cons: The system could be improved by having the ability to store documents. Eg a gas certificate or even the references pass confirmation and associate it to a unit or tenancy respectively.

Vendor Response

by Re-Leased Software Company on November 29, 2017

Hi Vanish, Thank you for your review. I have passed your feedback on document storage capabilities onto the Re-Leased team. Thank you Vanish

Would highly recommend and finding re-leased incredibly useful for our company.

Nov 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Having all of our tenant information in one place was incredibly helpful, especially when various company members didn't share an office and needed to have something they could all access from different parts of the country/world. We all needed to see information about our properties and tenants but as this was constantly being updated we needed somewhere where the information could be stored, updated and accessed by us all. Re-leased has enabled us to check what was happening with various properties, check out tenant information and see what action had been or needed to be taken on a daily basis.

Cons: It takes a bit of time to familiarise yourself with everything and load up information. I think once you've put the time in and practised moving around within the software, it starts to become quite logical and much less daunting. Initially you do need someone to talk you through how everything works and then it starts to make sense.

Vendor Response

by Re-Leased Software Company on November 23, 2017

Hi Katie, Thank you for your review. It's fantastic that Re-Leased can work as a communal portal for your company to manage properties and tenancies collectively, regardless of location. Thank you Katie

professional, efficient and good extensive training by the staff on how to use it.

Nov 21, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I've worked with 3 software management systems in the past and each of them had their own unique way. I find with Re-leased that it guides you through the day and you cant really make any mistakes (well I can but then that's me and not re-leased) I tells you everything you need to know for the day and what is coming up in the next few days, I partially like the list for the day which comes up on my email each morning. Overall it really works for me. It's really easy to use and if we do need any further help the team in re-leased are just an email away. They are really knowledgeable people and always happy to help with any questions ( even silly ones which generally come from me!)

Cons: I find the banking side confusing but I think this is my ignorance and not re-leased. Apart from this there isn't really nothing I do not like about it.

Overall: The ability to manage our portfolio in an efficient way, in particular the landlord paymetns and statements, lots of our landlords have commented on the way they recieve their statements and how easy they are to read and understand.

Vendor Response

by Re-Leased Software Company on November 22, 2017

Hi Janine, Thank you! This feedback is very in-depth and useful for our team. The daily todo list are a great feature once set up. I would also recommend using the Calendar integration to pull these tasks across to your Outlook/Google/Office365 calendar. I will call you to go through this process. Thank you Janine

Extremely useful software with a great team behind it whom are willing to help in anyway possible!

Nov 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Very simple / easy to use and helps to simplify the property management role. It is a great platform to store all relevant documentation and help to organise documents and allow the property management to be forward thinking in renewing important licenses / carry out key maintenance work that may need doing

Cons: Price - it is slightly more that it's direct competitors.
API with XERO is not quite faultless (yet!)

Vendor Response

by Re-Leased Software Company on November 21, 2017

Hi Rory, Thank you for taking the time to review out product! It is great to hear that Leufroy Ltd are loving Re-Leased. We understand your commercial company is growing and we are excited to provide support and stability along the way. Thanks again Rory

Extremely positive.

Nov 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The time saving in managing a multi let estate both from the property management side and also in respect of the accounting as a result of Re-Leased having a full integration with XERO. Integrated software which is cloud based is the way forward for any organisation wishing to minimise overhead, staff management issues and drive efficiency going forwards.

Cons: The software is relatively new and still developing and at this stage it doesn't address 100% of our needs but Re-Leased do listen to our requests and have and continue to add to their software and hopefully we will get there soon.

Overall: Time saving. Better organisation. Ability for geographically spread employees to all see what is going on and communicate. Allows us to grow without the need to expand the employment and therefore overhead base.

Vendor Response

by Re-Leased Software Company on November 21, 2017

Hi James, Thank you so much for the review. The feedback you have provided here is phenomenal! It is great to hear Re-Leased is saving you time administratively. Thank you James

All encompassing software with great features but missing some small vital ones

Nov 15, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: We like the integrations - we wish there were more!
Lots of features and functions with good potential
Visually nice database
Good support system for users - shoutout to Carolyn

Cons: Flexibility is important for us and we're currently using many tools to do what Re-leased should be offering.
Open API could help our flexibility with leases.
Terminology can be confusing to the individual users.
Not a lot of support for building maintenance.

Vendor Response

by Re-Leased Software Company on November 21, 2017

Hi there, Thank you for taking the time to review our product! We really appreciate it! We do in fact have API capabilities, I will email you a link with more information. I will contact you directly regarding this. Thank you

we chose to interface with xero which works well

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: it helps is make a minimal number of errors on key lease dates such as expiries, rent reviews and invoicing. human error minimized.

Cons: difficult because our experience has been positive, so strangely not sure what to write in this section.

Vendor Response

by Re-Leased Software Company on November 20, 2017

Hi Harold, Thank you so much for taking the time to review Re-Leased. It is great to hear that you are enjoying Re-Leased and it is helping stick to key dates. Thank you

The initial set up was amazing Carolyn Bodisco was so helpful

Nov 14, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is great to keep all the property information in one place and feeds into Xero really well. Raising the quarterly invoices is seamless.

Cons: the data from Xero doesn't seem to feed back to Released if a sales invoice needs raising that Released cant deal with. The only main issue with bills is that the invoice reference doesn't feed down to Xero s this has to be manually adjusted

Overall: All property information in one place and the ability to add copies of all the legal document so i can access when i am out and about

Vendor Response

by Re-Leased Software Company on November 15, 2017

Hi Emma, Thank you for taking the time to review Re-Leased. I would like to learn more about what invoices cannot be raised in Re-Leased as we have a very thorough accounting system embedded. i will contact you soon to go over these invoices and ensure they come through to Re-Leased.

First year has been a bit of a learning curb but the software is now starting to show real benefits

Nov 14, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Best attribute is that it intergrates well with Xero accountancy software, option to contact tenants viaSMS is also nice feature if you need to sent information/notices etc.

Cons: Doesn't have a credit/debit card payment option for customers. Would like a option to raise repeat invoices such as deposit payments etc.

Overall: Has helped annual accounting due to the integration with Xero software.

Vendor Response

by Re-Leased Software Company on November 15, 2017

Hi Nicholas, Thank you for taking the time to review Re-Leased. I have created a development ticket for you credit card payment suggestion. Although this process exists in Re-Leased, to have it titled as a credit card payment would be useful. Thank you

Easy to set up properties and to sync with Xero

Nov 14, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I like how easy it is to set up a new tenant and I feel adding the pictures of the properties do really help especially when you have a big portfolio

Cons: Sometimes I find it hard to pull a report that I need to get to see who has paid their rent compared to who hasn't

Vendor Response

by Re-Leased Software Company on November 15, 2017

Hi Bianca, Thank you for your review. We really appreciate the feedback. It is great that the images are being used on the JDI account. I will contact you soon in regards tot he reporting. I would like to better understand your reporting needs to best help you extract the information from Re-Leased.

We use this software to help with the management of our property portfolio.

Nov 13, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: We are constantly growing so needed a system that linked to xero for invoices and somewhere to store all of the data for the properties that we oversea.

Cons: I don't think it is the easiest software to use in regards to adding data and dates for reminders for annual gas safety's, epcs, inspections etc.

I do not think the reports work well from the information we are inputting to the system. This could be user error but we do not get any data on vacent percentages etc. It would be useful to have this data as we currently keep all of our reporting on excel sheets seperate and it would be good to have this all in one place. Again this could be user error but we have not been able to work out how to use it.

Maybe we could set up a all to run over this.

Vendor Response

by Re-Leased Software Company on November 15, 2017

Hi Laura, Thank you for your feedback. We have a mass maintenance, inspection and tasks import tool on the way and I will be sure to give you a progress update monthly. Thank you Laura

User Friendly

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Released is very user friendly and easy to use and has some great features.

Easy to save and access important documents.

Cons: The maintenance function could be improved - the task function is not the clearest for reporting - i.e dates reported etc.

Vendor Response

by Re-Leased Software Company on November 13, 2017

Hi Shannon, Thank you for your review. We really appreciate your feedback. I would like to learn more about how we could improve our maintenance function. I will contact you later today. Thank you Shannon

The Software is very user friendly, it help us to keep all the deals information up to date

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: That is so easy to use it, we can have all the information related to the tenants in one place and with easy access to reports, it is linked to Xero

Cons: In some specific cases I feel is kind of rigid the way we have to input the information, the doc we upload have to be downloaded to see them, would be better if can just open them

Overall: easy access to the information, up to date information, reports

Vendor Response

by Re-Leased Software Company on November 09, 2017

Hi Jennifer, Thank you so much for taking the time to review our software. I am glad you are taking advantage of Re-Leased's advanced reporting capabilities. Improving our document storage flexibility is a goal on our roadmap and I will be sure to inform you its development progresses. Thank you

Still find myself falling back on spreadsheets for more bespoke tasks. Like the autobilling into Xe

Nov 08, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Autobilling, Budget v Actual reporting linked to Xero, ability to store documents grouped by tenant and buildings, Key dates calendar

Cons: Rent reviews in arrears when all our billing is done in advance. Have had issues trying to link through to Scans attached to Xero invoices

Overall: Cloud based so can access from anywhere, can be a safety net on dates although when so many come through can almost get to the point where we dont actually look at them

Vendor Response

by Re-Leased Software Company on November 09, 2017

Hi Donald, Thank you for taking the time to review Re-Leased. I am currently looking into how we can set up the rent reviews with the support team and will be in touch by tomorrow. Thank you Donald

We would like it to be a complete solution but its not yet

Nov 08, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: It creates our rent invoices in Xero. It helps us manage our service charge budget vs actuals. It is a central depositary for our leases. It helps us keep track of lease dates. We use the maintenance portal but struggle to get the maintenance team to use it.

Cons: We still have an excel for producing financial forecasts which is because we have a number of services (phones, broadband etc.) which we also sell to our tenants which we have to forecast separately.

Vendor Response

by Re-Leased Software Company on November 09, 2017

Hi Oliver, Thank you for taking the time to review Re-Leased. I will contact you to organise a session and we can iron out the finer details of your portfolio. We can then use Re-Leased automated features to execute Eskmills commercial operations and remove the need to run excel in parallel. I will be in contact with your team soon. Thank you

An easy to manage rent software which runs smoothly with Xero

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The sync with Xero brings the accounting and financial side of business to run smoothly besides the rent management side.

Cons: Rent invoice issue dates and due dates need to be more easily changeable within the software. The maintenance function could be improved.

Vendor Response

by Re-Leased Software Company on November 09, 2017

Hey Jack, Thank you for taking the time to review Re-Leased. I will call you soon to discuss your improvement suggestion to pass onto the development team. Thank you

The support from Re - Leased has been superb, highly recommend them.

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Use of use, the dashboard is very useful. Overall Re- Leased is much easier, logical and clearer than other property databases I have used in the past.

Overall: Easy to use and so this saves time leading to increased productivity.

Vendor Response

by Re-Leased Software Company on October 26, 2017

Hi Susan, Thank you so much for taking the time to review our product. It is fantastic to hear Re-Leased is improving productivity at Unique Corporate Property Management Limited. I hope we can catalyse this efficiency in our sessions to come. Thank you

Capterra-loader

Re-leased is the core tool of our business and has proved to be extremely reliable and efficient

Oct 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Our ability to work with investors, manage multiple portfolios and multiple trust accounts has been made easy. The information is presented in a clean user friendly format.

Cons: Owner group management is quiet limited and this could be worked on. Minor customization like white labeling and custom labels to match our business is missing. Surely miss a mobile app.

Makes organising tasks much easier

Oct 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The interaction between xero account software and the way it stores all relevant dates and generates reports

Cons: That it doesn't remember the last screen that you were on when you go in and out of maintenance task.

Vendor Response

by Re-Leased Software Company on October 24, 2017

Hi Kirsty, Thank you for taking the time to review Re-Leased. One of the great features of Re-Leased is that you can stay logged in whilst having multiple tabs open. This way you can remain on one screen, whilst executing many tasks in the background. Thank you Kirsty

Re-leased is user friendly, it integrates with Xero and they provide excellent customer support.

Oct 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: What I like the most is that the software is cloud based and the integration with other accounting software, such as, Xero. Re-leased offers features like, maintenance hub and a calendar, to keep track of what needs done in each property. Customer support is fast to respond and they are willing to schedule training sessions with property managers and admin as needed.

Cons: The price for Re-leased has increased dramatically in the last few years but I believe that it offers a great value.

Vendor Response

by Re-Leased Software Company on October 12, 2017

Hi Lily, Thank you so much for your review. I have made sure to share this feedback with the global support team for encouragement! Thanks Lily

User Friendly Software and great friendly support.

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very Detail Oriented and Streamlines our business. Getting used to the work orders throughout our organization and the maintenance staff is liking the availability through the internet and receiving info on their phones.

Vendor Response

by Re-Leased Software Company on October 12, 2017

Hi Jodi, Thank you for your review. It's great to hear the maintenance staff are using Re-Leased too! Thank you

It's convenient

Oct 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: What like most about this software is the paperless work orders and I can just check them from my phone.

Overall: The benefits from this software are great, easy to use and paperless.

Vendor Response

by Re-Leased Software Company on October 12, 2017

Hi Robinson, Thank you so much for taking the time to review our product. It's great to get a review from someone in the field that uses Re-Leased on the go. Thanks Robinson

Great Customer Support!

Oct 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The integration with Xero!

Instant reminders, being able to access information through the cloud are all very important features for our clients. Great customer support, good follow up as well

Vendor Response

by Re-Leased Software Company on October 10, 2017

Hi Alison, Thank you for your review, we really appreciate the support.

Released has been a great new platform for our business.

Oct 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like how we can create invoices and that Released syncs with our other softwares. It is very user friendly!

Vendor Response

by Re-Leased Software Company on October 10, 2017

Hi JP, Thank you for taking the time to review Re-Leased. I am glad you are enjoying the accounting integrations on Re-Leased, there are many more integrations to come! Please let me know if you would like anymore information. Otherwise, you can find monthly updates on the black banner of your Re-Leased account. Thank you JP

Great software, easy to use!

Oct 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Software is very easy to use and understand. Great features. Easy access to it from almost any device.

Cons: Lack or better yet no access to customer support. No access to software from my smartphone or pad.

Vendor Response

by Re-Leased Software Company on October 10, 2017

Hi Mel, Thank you for taking the time to review our software. We really appreciate your feedback and I am glad to here you are using Re-Leased on the move through multiple devices. In regards to customer support, we have 24/7 support available through the Fresh Desk icon in the black bar of your Re-Leased account. You can also email support@re-leased.com with any queries and a member of our international customer success team will address your questions promptly. I will also email you with my direct line. Thank you Mel, have a great day!

It is overall good, very helpful with a few downsides.

Sep 25, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's integration with Xero is really what makes it so valuable with rent payments and stuff. I would say that it's file storage facility is also very important.

Cons: The rigid user interface, such as when you go through folder and click through things then previous tabs on it. Also you cannot preview files when wanting to open them, I also think there should be an easier way to edit documents than downloading, changing then replacing.

Overall: Rent is sorted well on it. Also have all tenant related documents on it.

Vendor Response

by Re-Leased Software Company on October 04, 2017

Hi Richard, Thank you for your feedback, we really appreciate it. Thank you for your comments on our document storage and editing capabilities. This is something we are looking at.

Helpful

Sep 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its super handy to have everything in one easily accessible place. User friendly. Easy to use. So much capability

Cons: That you cant preview files you have to download them then open them.

Overall: Lots

Vendor Response

by Re-Leased Software Company on September 27, 2017

Hi Iza, Thank you for taking the time to review Re-Leased. We are happy to hear you are enjoying the system.

Great system to use. Would 100% recommend to a friend or colleague to use in their business.

Sep 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is user friendly and easy to use. I like that you can do pretty much everything on the one system.

Cons: It would be better if you could search for everyone under the same tenancy and send out emails/ correspondence that way with one button etc.

Vendor Response

by Re-Leased Software Company on September 28, 2017

HI Danielle, Thank you for your feedback. I like the correspondence button idea and I will pass it onto the development team. Thanks again for taking the time to review our product, we really appreciate it!

Re-leased is easy to use with excellent customer backup if you have any queries.

Sep 24, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ability to be able to search by tenant or by property and I like that you can get to the information you're looking for several different ways. I also like the interoperability with Xero which makes our rent collection and accounting processes much more streamlined.
The reporting function is useful but could do with some enhancements to save us time when reporting to the Board
The software is intuitive and easy to use - very user friendly.
Customer service has also been excellent and very interactive.

Cons: There are two main developments which would improve the software: 1) the ability to interrogate the system in relation to voids on each property and then to report on this in an aggregated way. It would be really useful to know the number of days of voids for each property and to attach a monetary value to this. Equally it would be helpful to be able to collate this information to get a sense of voids across the whole portfolio.
2) The ability to create an easily understood tenant statement which could be distributed to tenants and which separates out payments from housing benefit and payments directly from the tenant. This would also mean separating out payments when they are entered in, which would be helpful in terms of our accounting processes.

Overall: Streamlining business processes, creating productivity gains in the housing team and reducing time spent with accounting

So far what I have needed in regards the properties and tenants I could easily find in the system

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I find it very friendly from the commercial department, all the information is successfully saved and easy to get.

Cons: From the commercial department, the things we do is to look for tenant's and property's information.

Overall: It's really quick and friendly

Vendor Response

by Re-Leased Software Company on September 19, 2017

Hi Jessica, Thank you for taking the time to review Re-Leased. If you have any questions please do not hesitate to contact me. Thank you

As a team leader, I got all the reports so far I have required

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: My employees feel comfortable using the software and their work has become easier and the targets are clearer to achieve

Cons: Sometimes we do not find very clear the information about the upcoming vacant rooms because the system does not put the future tenants as occupants. It confuses us a little, but we do it manually.

Overall: My company's information is saved and easy to get

Vendor Response

by Re-Leased Software Company on September 19, 2017

Hi German, Thank you for your feedback. There are many ways to schedule notifications and reminders of upcoming term end dates. You can also lad future tenancies on a property or area to automatically start once the current tenant has moved on. I will contact you with more information today. Thank you

The maintenance calendar suits my needs

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I can see exactly what I need in my area, the customer service representative puts the maintenance tasks in per house and I can see them well.

Cons: We have not still found a way to organise the maintenance tasks from most urgent to less urgent. But we see them all and we organize

Overall: Everything is quick and easy

Vendor Response

by Re-Leased Software Company on September 19, 2017

Hi Hugo, Thank you for your feedback. Prioritising maintenance tasks by urgency is a fantastic idea. I will consult with my team to see if they have any ideas and then contact your directly. Thank you Hugo

Handy tool.

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It lets me organize tasks, great service, tenants information, companies documents, it is fast, it lets me get finance reports.

Cons: Nothing so far, everything is good and handy, it has been a nice experience for all the tools it provides.

Vendor Response

by Re-Leased Software Company on September 19, 2017

Hi Katherine, Thank you so much for taking the time to review Re-Leased, we really appreciate it! It is great that you are taking advantage of the many features Re-Leased has to offer. If any questions arise in the future, please contact me. Thank you

We have found everything we wanted

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very quick to find all the information I store, the system is very friendly, creating properties and tenancies is real easy.

Cons: We as the property give our tenants the option to move from one property to another, in the system I am NOT able to transfer one tenant from one property to another, I need to archive and create a new one with the very same information except for the new property.

Overall: We have better organized our tenants' information and some documents we daily used.

Vendor Response

by Re-Leased Software Company on September 19, 2017

Hi Jose, Thank you so much for your feedback. I will contact you with more information regarding a tenancy transfer. Thank you

It's been excellent

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very friendly and fast, so far I haven't encountered any issue since it's very easy to save the data. At the moment everything has been very helpful since it reminds me tasks that I need to do.

Vendor Response

by Re-Leased Software Company on September 19, 2017

Hi Jennifer, That is fantastic to hear. If anything comes up, please let me know and I would be happy to go through it with you and the Love UK team. Thank you

Really positive start to our use of the software, good training sessions and good engagement from su

Sep 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The user friendliness of the whole system, it is easy to navigate and things are very methodicalreports

Cons: Clarity around need for data input in certain areas that will impact reporting - that we did not realise

Overall: need

Vendor Response

by Re-Leased Software Company on September 19, 2017

Hi Alison, Thank you for taking the time to review Re-Leased. Please contact me with any questions regarding reporting and what information is required. Thank you

A positive move from previous provider.

Sep 18, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Rents and repairs are on the same system and its easy to search for properties and tenancies. I like the Maintenance Hub its easy to send contractors all information.

Cons: I would like to be able to upload email conversations. I would have liked some training with a Re-Leased team member present not on video call links.

Overall: Helped organising my weekly tasks

Vendor Response

by Re-Leased Software Company on September 19, 2017

Hi Rachael, I'm glad to hear the Maintenance hub is helping with contractor correspondence. I can see that uploading emails to Re-Leased is a priority for the Preston Road Womens Centre and I will ensure the development team is aware of these comments. Thank you

facilitates the use of storing essential documents

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that our properties are pinned on the map, making them more visible, which aids me with arranging viewings.

Cons: Not being able to upload emails. The previous software to which used allowed us to upload incoming and outgoing emails.

Vendor Response

by Re-Leased Software Company on September 19, 2017

Hi Donna, We really appreciate your comments. In regards to the email issue, you can download an email as a pdf and then upload them to Re-Leased. I will contact you with more information. Thanks Donna

Easy and efficient to use

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the fact that everything to do with the property is all on one system from purchase to let, arrears, repairs, invoices.

Cons: I would like to upload emails to outside organisations as I send and receive them instead of having to copy and paste.

Overall: It helps to organise and remind about repairs
Everything is in one system

Vendor Response

by Re-Leased Software Company on September 19, 2017

Hi Jeanne, Thank you for taking the time to provide feedback. I would like to speak to your further about uploading the emails to outside organisations. We should be able to work out a solution. Thanks Jeanne

I have found released very user friendly

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: for me having all the rents and repairs all in one place and on one programme is really good for us

Cons: I think if released could link to outlook it would be good for me as to remind me of upcoming maintenance

Vendor Response

by Re-Leased Software Company on September 19, 2017

Hi Cassandra, Thank you for your review. In July Re-Leased launched a Outlook and Gmail integration. This will sync any of your events in Re-Leased onto your Outlook/Gmail calendar. I will send you some more information and a video of how to set up the integration now. Thanks Cassandra

Having only worked on released for a short while I have been impressed with its ability to provide t

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact that it has everything to hand to view in a quick and easy manner and retrieve any historical info

Cons: Not sure if I have any criticism at the moment being relatively new to the organisation and systems
I am sure that over time as I become more familiar with the software I will probably have questions about the capabilities but at the moment it seems to answer all my requirements.

Overall: having used it for 3 months and being new to the organisation and systems the housing system that I work alongside the housing officers with is very large. I am hoping that released will give us all the benefits from an administration and financial point of view that it is able to offer.

Vendor Response

by Re-Leased Software Company on September 19, 2017

Hi Gill, Thank you for your comments, I am glad to hear you are enjoying Re-Leased. As you dig deeper into the software please don't hesitate to contact our reactive 24/7 support team with any questions you may have. Thanks Gill

good, supportive

Sep 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: i really like the fact that you can save documents to each tenant and to each property. i am able to save documents needed to access easier.

Cons: i least like the fact that if one of your current tenants transfers to one of our properties we are unable to transfer all their current details and have to set up the tenant completely from the start

Vendor Response

by Re-Leased Software Company on September 19, 2017

Hi Carla, Thank you for your feedback. It is great to hear you are taking full advantage of the unlimited document and image storage on Re-Leased. In regards to the tenancy transfer, this is certainly a point I will pass onto our development team. I will contact you with more information soon. In the meantime, there are some tips and tricks to transferring this information. Please contact me if you are interested. Thanks Carla!

Re-Leased has made a significant improvement to the management of our commercial property portfolio

Sep 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Re-Leased is a sophisticated and intuitive platform that has delivered several benefits to my team and my role as a property manager. Tasks that were once time-consuming and critical dates that were often forgotten are dealt with on Re-Leased. The implementation and support staff are attentive and ready to provide assistance if you are ever in need. It's a great software with a great team behind it.

Cons: There is very little not to like about this software. Improvements are constantly made and it is very intuitive. The reporting side still needs some improvement but this I understand is on its way.

Overall: It really makes the management of the property portfolio easier and more straightforward. Critical dates are no longer missed. It's a great way to store our leases and rental documents in the cloud, securely backed up and accessible anywhere.

Fabulous!

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use, cloud based so accessible anywhere anytime, visually pleasing and covers everything that I need to manage my portfolio!

Cons: There's not much I don't like! There are a few tweaks I would make but you can suggest these to the development team who are constantly improving the site and welcome suggestions.

Overall: Improved efficiency. Easy access to information.

Vendor Response

by Re-Leased Software Company on August 09, 2017

Hi Aysha, Thank you for review! It is amazing to hear that Re-Leased covers all your property management needs. Thank you for taking advantage of sending suggestions to our development team. They are always keen to hear what clients have to say and to make improvements to Re-Leased accordingly. Than you

Excellent value for money and has improved our admin efficiency massively

Aug 08, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The initial setup team were very helpful, understood our needs and requirements via 'data calls' where we would explain how our business works and they would then assist with the implementation of the data.

Very easy to find your way around the system, streamlined and effective. The breakdown of sections make it very easy to find specific information and file accordingly.

Automatic rent invoices, with the ability to add future rents is very helpful. Invoices can be emailed automatically to tenants as well, reducing the amount of admin workload.

Cons: It is frustrating that you cannot merge multiple properties into a single tenancy. With our park we have large tenants who occupy up to 3 properties on one lease agreement, however the system doesn't allow such a thing and you must create multiple tenancies that do not link to each other.

Overall: The ability to automate our invoicing was a big reason as to why we went ahead with this software package.

Also to be able to use the cloud storage to store all the property documents and maintenance logs was another major plus for us when deciding on systems.

Vendor Response

by Re-Leased Software Company on August 09, 2017

Hi Daniel, Thank you so much for taking the time to review our product, your feedback is really appreciated. It is great that you find Re-Leased a streamlined and effective tool for your property management operations by taking advantage of its many automated features. Thank you for your suggestion about allowing one tenancy to occupy multiple properties. This would be very useful for clients with similar portfolios to yours also, I have passed these comments over to our development team. Thank you again

Wouldn't be here today with a clear mind and less stress without it.

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Re-leased caters to the property manager to add all the information on a daily basis and able to give the owners detailed and itemized reports on a monthly basis. Reconciling on a monthly basis is also comforting and reassuring.

Cons: The learning curve, given how un-computer savvy I am.
Itemized maintenance work orders for individual properties.

Overall: A piece of mind

Vendor Response

by Re-Leased Software Company on August 09, 2017

Hi Geoffrey, Thank you so much for your feedback! We really appreciate the time you have taken to review Re-Leased. I glad that Re-Leased provides comfort and reassurance in your daily operations. If you would like we can organise a session to go over work orders? I will contact you by email today. Thank you Geoffrey

The overall experience with re-leased has been good, from the setup, installation support

Jul 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The ease with which I can track tenants. My business is self storage so there is a lot of movement and short leases, and the automatic invoicing is a great help, as well as the ease of adding new tenants and archiving old.

Cons: As I am not integrated with Xero or other accounting software, it would be useful to have more monthly reporting on functions like cash received, EFT's for the month and YTD , occupancy levels , etc

Vendor Response

by Re-Leased Software Company on July 24, 2017

Hi Michael, Thank you, we really appreciate your feedback. I¿m glad to hear that you have taken advantage of the automatic invoicing and simple tenancy functions to cater for your storage company and short let needs. Your comments in regards to reporting on cash received, monthly EFT¿s, YTD and occupancy levels for non Xero users has been passed on to our development team. If you have the time I would love to discuss your suggestions in more detail. Thank you Mike! Doug and the Re-Leased Team

Fantastic product

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: By far the most notable part of Re-Leased is the support team. They are always quick to respond and super helpful.

The product itself is easy to use and continually updated.

Overall: Easy property management

Vendor Response

by Re-Leased Software Company on June 30, 2017

Hi Joel. We are extremely happy to receive glowing feedback about our support team. We pride ourselves on the assistance we provide property managers and users of Re-Leased so we really appreciate your positive comments. Also, it is great to hear that the management of your property is easier!

Great system to use, especially if you are away from your office, you still have full access.

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This system is easy to use, navigation via the dashboard is the best. I would highly recommend this product to any business, small, medium or large.

Overall: We have access to it away from our office, that is my best benefit.

Vendor Response

by Re-Leased Software Company on June 30, 2017

Wow, awesome feedback Rhonda! We are excited to hear that our cloud-based functionality holds real value for your business. Thanks, Rhonda.

I love the look and feel of the sofware - right down to the reports generated

Jun 29, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Calendar based and cloud based system.

Good looking owner statements that are easy to read

Owner portal

"Idiot -proof" ease of use .

Pro-active and approachable trainer and development team

Cons: Would be great if the calendar integrated with outlook calendar .

I was let down recently at tribunal by not being able to verify that an email went to a specific tenant email address - I'm relieved that these changes were made on the recent software upgrade.

Tenancy letters are printed in a tiny font and not a very professional layout

Would be great if documents and letters are linked to property rather than tenancies so that we can also generate owner letters using the merge fields

Its good to now have KPI information - but I'd also like a vacancy period information set to each property and then captured for all propeties on the rent -roll. It's very asuring to tell an owner - Ive managed your property for X number of years and we've had a (nomininal ) vacancy average of X number of days ( I had this with Rent Master and was able to tell a customer that over 10 yrs the vacancy period averaged at 3 days over that time!) Its a really good KPI and marketing tool to promote a PM buiness for the entire rent -roll

Overall: Confidence

Vendor Response

by Re-Leased Software Company on June 30, 2017

Thanks for the review Cassandra! It's great to hear feedback that our training team are able to provide a top-level service. In regards to your comments on documents and letters; we are looking to develop and build on our communication and document functionality in the near future and we will let you know when this happens! We appreciate your suggestions and will definitely use your feedback.

Overall a very good system to use.

Jun 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that it automatically produces Rent Invoices. So no need to worry about missing deadline dates.
I like the ability to send arrears letters etc.
Good Maintenance Hub and Works Ordering is simple and very effective.
Great that you can keep as much information in the Notes and Document folders. This is a vast improvement on our previous system.
I like how you can upload documents like photos etc. and store them against the properties.

Cons: The Reports do not quite match those of our previous system.
As I was not the originator, the system does not allow me to do certain tasks and this is frustrating.
It's a bit fiddly when the start date does not match the rental dates. It automatically selects the start date to create the invoices and we use either 1st to last of month or Scottish Quarter Dates.

Vendor Response

by Re-Leased Software Company on June 27, 2017

Hi Wilma, Thank you for your feedback. I¿m glad you are enjoying the system and taking advantage of the unique property management functions and the unlimited photo and document storage Re-Leased provides. I¿m happy to hear you can completely rely on the automated invoice generation system and maintenance hub for day to day work orders and task management. Whilst Re-Leased provides over 30 instant reports ranging from property, finance, budget, tenant and maintenance, we are always looking to improve and would love to hear your suggestions on how we can optimise our one click analytics. Re-Leased has advanced user permissions which you, as the account owner can control. You can also fully customise your rent dates and frequencies as well as adjust user permissions, so I¿ll be in contact with you directly to guide you through all of this. Thanks again, Doug

Although I am still getting to know the app, my initial reaction has been very positive.

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Re-Leased communiates well with a popular accounting app, Xero. I think the combination of using Re-Leased and Xero will result in the most efficient tracking of my real estate portfolio details and my accounting data. I have struggled with other apps to find all that I need in one place. Yes, it is true that I am dealing with two different Apps, however, Re-Leased works so seamlessly with Xero there is little to no inefficiency or duplication of effort in working with the two apps. Also, I love Re-Leased's customer service. Everyone that I have spoken with has been friendly, knowledgable, patient, and quite helpful. Finally, I find that Re-Leased is very intuitive in terms of entering data and figuring out how to move around the app. I hope to have an opportunity to more fully review this product once I become familiar with some of its more advanced features. I have a feeling my comments will remain quite positive.

Cons: Some of the property attributes should be available company-wide, and not only in connection with their respective property pages. For example, if I want to view all of the insurance data together for all of my properties, I should be able to do this. The only other thing I can think of is that the U.S. version could be more adaptive to U.S. terminology. Some of the terms do not transfer over in certain of the more detailed databases (such as tracking insurance details). However, this is not the case regarding anything very significant. Bank connectivity, currency, measurements, gps locations, etc. all work very well for my properties, all of which are in the U.S. So far, there is not anything of significance that I do not like.

Overall: I am much better organized!

Vendor Response

by Re-Leased Software Company on June 22, 2017

Hi Gayla, we really appreciate your comments. It¿s fantastic to hear that Re-Leased is simplifying the management of your property and is intuitive to use! We will of course consider your feedback and take it on board to better provide value for our customers, particularly as we expand into the US market. And as you mentioned, our customer service team is always available. Thanks Gayla!