# Re-Leased Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Re-Leased the right Commercial Real Estate solution for you? Explore 84 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133226/Re-Leased/reviews --- Re-Leased 4.5 (84) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Re-Leased Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews HN Hayley N General ManagerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Great onboarding experience - Very well-organised, clear and easy to follow.“ August 17, 2023 SS Stephanie S Property ManagerReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “After over a year of trying to onboard, we have been passed on to 4 different account managers and things are still not running the way they should be“ August 23, 2023 SG Simon G DirectorReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “The Xero integration means that our accounts department are up to date without any intervention from property managers.“ December 17, 2020 BJ Ben J DirectorReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “They couldn’t care less about their clients.“ August 9, 2022 JG John G Managing DirectorReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “I want to save that time and spend it on creative things and growing the business.“ October 23, 2020 SG Simon G DirectorReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “Some of the contact handling is not 100% intuitive, particularly for less frequent users. But this is a minor quibble that just needs a little more familiarity.“ December 17, 2020 ME Max E Graduate Surveyor Real Estate, 2 - 10 employeesUsed the software for: 1-2 years. “It can take time to hear back regarding issues with bugs in the system.“ December 17, 2020 ## Showing most helpful reviews Showing 1-25 of 84 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CP Cassandra P. Self-emplyed. Property Manager Real Estate Used the software for: 1-2 years ### "I love the look and feel of the sofware - right down to the reports generated " June 29, 2017 4.0 Confidence Pros Calendar based and cloud based system. Good looking owner statements that are easy to read Owner portal "Idiot -proof" ease of use . Pro-active and approachable trainer and development team Cons Would be great if the calendar integrated with outlook calendar . I was let down recently at tribunal by not being able to verify that an email went to a specific tenant email address - I'm relieved that these changes were made on the recent software upgrade. Tenancy letters are printed in a tiny font and not a very professional layout Would be great if documents and letters are linked to property rather than tenancies so that we can also generate owner letters using the merge fields Its good to now have KPI information - but I'd also like a vacancy period information set to each property and then captured for all propeties on the rent -roll. It's very asuring to tell an owner - Ive managed your property for X number of years and we've had a (nomininal ) vacancy average of X number of days ( I had this with Rent Master and was able to tell a customer that over 10 yrs the vacancy period averaged at 3 days over that time!) Its a really good KPI and marketing tool to promote a PM buiness for the entire rent -roll Review Source Response from Re-Leased Software Company June 30, 2017 Thanks for the review Cassandra! It's great to hear feedback that our training team are able to provide a top-level service. In regards to your comments on documents and letters; we are looking to develop and build on our communication and document functionality in the near future and we will let you know when this happens! We appreciate your suggestions and will definitely use your feedback. WH Wilma H. Assets Manager Used the software for: 6-12 months ### "Overall a very good system to use. " June 23, 2017 4.0 Pros I like that it automatically produces Rent Invoices. So no need to worry about missing deadline dates. I like the ability to send arrears letters etc. Good Maintenance Hub and Works Ordering is simple and very effective. Great that you can keep as much information in the Notes and Document folders. This is a vast improvement on our previous system. I like how you can upload documents like photos etc. and store them against the properties. Cons The Reports do not quite match those of our previous system. As I was not the originator, the system does not allow me to do certain tasks and this is frustrating. It's a bit fiddly when the start date does not match the rental dates. It automatically selects the start date to create the invoices and we use either 1st to last of month or Scottish Quarter Dates. Review Source Response from Re-Leased Software Company June 27, 2017 Hi Wilma, Thank you for your feedback. I¿m glad you are enjoying the system and taking advantage of the unique property management functions and the unlimited photo and document storage Re-Leased provides. I¿m happy to hear you can completely rely on the automated invoice generation system and maintenance hub for day to day work orders and task management. Whilst Re-Leased provides over 30 instant reports ranging from property, finance, budget, tenant and maintenance, we are always looking to improve and would love to hear your suggestions on how we can optimise our one click analytics. Re-Leased has advanced user permissions which you, as the account owner can control. You can also fully customise your rent dates and frequencies as well as adjust user permissions, so I¿ll be in contact with you directly to guide you through all of this. Thanks again, Doug LM Laura M. Chief Investment Officer Used the software for: 2+ years ### "We use this software to help with the management of our property portfolio. " November 13, 2017 3.0 Pros We are constantly growing so needed a system that linked to xero for invoices and somewhere to store all of the data for the properties that we oversea. Cons I don't think it is the easiest software to use in regards to adding data and dates for reminders for annual gas safety's, epcs, inspections etc. I do not think the reports work well from the information we are inputting to the system. This could be user error but we do not get any data on vacent percentages etc. It would be useful to have this data as we currently keep all of our reporting on excel sheets seperate and it would be good to have this all in one place. Again this could be user error but we have not been able to work out how to use it. Maybe we could set up a all to run over this. Review Source Response from Re-Leased Software Company November 15, 2017 Hi Laura, Thank you for your feedback. We have a mass maintenance, inspection and tasks import tool on the way and I will be sure to give you a progress update monthly. Thank you Laura DM Daniel M. Accounts Manager Commercial Real Estate Used the software for: 6-12 months ### "Excellent value for money and has improved our admin efficiency massively" August 8, 2017 4.0 The ability to automate our invoicing was a big reason as to why we went ahead with this software package. Also to be able to use the cloud storage to store all the property documents and maintenance logs was another major plus for us when deciding on systems. Pros The initial setup team were very helpful, understood our needs and requirements via 'data calls' where we would explain how our business works and they would then assist with the implementation of the data. Very easy to find your way around the system, streamlined and effective. The breakdown of sections make it very easy to find specific information and file accordingly. Automatic rent invoices, with the ability to add future rents is very helpful. Invoices can be emailed automatically to tenants as well, reducing the amount of admin workload. Cons It is frustrating that you cannot merge multiple properties into a single tenancy. With our park we have large tenants who occupy up to 3 properties on one lease agreement, however the system doesn't allow such a thing and you must create multiple tenancies that do not link to each other. Review Source Response from Re-Leased Software Company August 9, 2017 Hi Daniel, Thank you so much for taking the time to review our product, your feedback is really appreciated. It is great that you find Re-Leased a streamlined and effective tool for your property management operations by taking advantage of its many automated features. Thank you for your suggestion about allowing one tenancy to occupy multiple properties. This would be very useful for clients with similar portfolios to yours also, I have passed these comments over to our development team. Thank you again jS janine S. lettings manager Real Estate Used the software for: 1-2 years ### "professional, efficient and good extensive training by the staff on how to use it. " November 21, 2017 5.0 The ability to manage our portfolio in an efficient way, in particular the landlord paymetns and statements, lots of our landlords have commented on the way they recieve their statements and how easy they are to read and understand. Pros I've worked with 3 software management systems in the past and each of them had their own unique way. I find with Re-leased that it guides you through the day and you cant really make any mistakes (well I can but then that's me and not re-leased) I tells you everything you need to know for the day and what is coming up in the next few days, I partially like the list for the day which comes up on my email each morning. Overall it really works for me. It's really easy to use and if we do need any further help the team in re-leased are just an email away. They are really knowledgeable people and always happy to help with any questions ( even silly ones which generally come from me!) Cons I find the banking side confusing but I think this is my ignorance and not re-leased. Apart from this there isn't really nothing I do not like about it. Review Source Response from Re-Leased Software Company November 22, 2017 Hi Janine, Thank you! This feedback is very in-depth and useful for our team. The daily todo list are a great feature once set up. I would also recommend using the Calendar integration to pull these tasks across to your Outlook/Google/Office365 calendar. I will call you to go through this process. Thank you Janine LH Lisa H. Director Hospital & Health Care Used the software for: 6-12 months ### "Re-leased is easy to use with excellent customer backup if you have any queries." September 24, 2017 4.0 Streamlining business processes, creating productivity gains in the housing team and reducing time spent with accounting Pros I like the ability to be able to search by tenant or by property and I like that you can get to the information you're looking for several different ways. I also like the interoperability with Xero which makes our rent collection and accounting processes much more streamlined. The reporting function is useful but could do with some enhancements to save us time when reporting to the Board The software is intuitive and easy to use - very user friendly. Customer service has also been excellent and very interactive. Cons There are two main developments which would improve the software: 1) the ability to interrogate the system in relation to voids on each property and then to report on this in an aggregated way. It would be really useful to know the number of days of voids for each property and to attach a monetary value to this. Equally it would be helpful to be able to collate this information to get a sense of voids across the whole portfolio. 2) The ability to create an easily understood tenant statement which could be distributed to tenants and which separates out payments from housing benefit and payments directly from the tenant. This would also mean separating out payments when they are entered in, which would be helpful in terms of our accounting processes. Review Source MJ Mike J. Managing director Warehousing Used the software for: 2+ years ### "The overall experience with re-leased has been good, from the setup, installation support" July 21, 2017 4.0 Pros The ease with which I can track tenants. My business is self storage so there is a lot of movement and short leases, and the automatic invoicing is a great help, as well as the ease of adding new tenants and archiving old. Cons As I am not integrated with Xero or other accounting software, it would be useful to have more monthly reporting on functions like cash received, EFT's for the month and YTD , occupancy levels , etc Review Source Response from Re-Leased Software Company July 24, 2017 Hi Michael, Thank you, we really appreciate your feedback. I¿m glad to hear that you have taken advantage of the automatic invoicing and simple tenancy functions to cater for your storage company and short let needs. Your comments in regards to reporting on cash received, monthly EFT¿s, YTD and occupancy levels for non Xero users has been passed on to our development team. If you have the time I would love to discuss your suggestions in more detail. Thank you Mike! Doug and the Re-Leased Team GG Gayla G. Owner/Manager Real Estate Used the software for: Less than 6 months ### "Although I am still getting to know the app, my initial reaction has been very positive." June 22, 2017 5.0 I am much better organized! Pros Re-Leased communiates well with a popular accounting app, Xero. I think the combination of using Re-Leased and Xero will result in the most efficient tracking of my real estate portfolio details and my accounting data. I have struggled with other apps to find all that I need in one place. Yes, it is true that I am dealing with two different Apps, however, Re-Leased works so seamlessly with Xero there is little to no inefficiency or duplication of effort in working with the two apps. Also, I love Re-Leased's customer service. Everyone that I have spoken with has been friendly, knowledgable, patient, and quite helpful. Finally, I find that Re-Leased is very intuitive in terms of entering data and figuring out how to move around the app. I hope to have an opportunity to more fully review this product once I become familiar with some of its more advanced features. I have a feeling my comments will remain quite positive. Cons Some of the property attributes should be available company-wide, and not only in connection with their respective property pages. For example, if I want to view all of the insurance data together for all of my properties, I should be able to do this. The only other thing I can think of is that the U.S. version could be more adaptive to U.S. terminology. Some of the terms do not transfer over in certain of the more detailed databases (such as tracking insurance details). However, this is not the case regarding anything very significant. Bank connectivity, currency, measurements, gps locations, etc. all work very well for my properties, all of which are in the U.S. So far, there is not anything of significance that I do not like. Review Source Response from Re-Leased Software Company June 22, 2017 Hi Gayla, we really appreciate your comments. It¿s fantastic to hear that Re-Leased is simplifying the management of your property and is intuitive to use! We will of course consider your feedback and take it on board to better provide value for our customers, particularly as we expand into the US market. And as you mentioned, our customer service team is always available. Thanks Gayla! SA Shawn A. Assistant assets manager Hospitality Used the software for: Less than 6 months ### "Released Review " April 27, 2023 5.0 We as a business are managing our tenants for the first time and Re-leased software has made that change very easy for us. Pros The implementation of Re-Leased and the support we recieved from Atul was outstanding and allowed us to understand exactly what re-leased offers and to use the software to its full potential. Atul was also very prompt in all correspondence and always followed up on questions that had been asked in training sessions. Cons The integration with Xero - It was to easy to set the wrong date for when Xero would integrate. Review Source Response from Re-Leased Software Company May 4, 2023 Thank you very much for your comments Shawn, great to hear that Re-Leased is making the change easier for you. And we couldn't agree more - Atul is a star! SD Simon D. Portfolio Manager Real Estate Used the software for: 2+ years ### "Re-Leased has made a significant improvement to the management of our commercial property portfolio" September 10, 2017 5.0 It really makes the management of the property portfolio easier and more straightforward. Critical dates are no longer missed. It's a great way to store our leases and rental documents in the cloud, securely backed up and accessible anywhere. Pros Re-Leased is a sophisticated and intuitive platform that has delivered several benefits to my team and my role as a property manager. Tasks that were once time-consuming and critical dates that were often forgotten are dealt with on Re-Leased. The implementation and support staff are attentive and ready to provide assistance if you are ever in need. It's a great software with a great team behind it. Cons There is very little not to like about this software. Improvements are constantly made and it is very intuitive. The reporting side still needs some improvement but this I understand is on its way. Review Source GG Geoffrey G. owner Real Estate Used the software for: 6-12 months ### "Wouldn't be here today with a clear mind and less stress without it." August 8, 2017 5.0 A piece of mind Pros Re-leased caters to the property manager to add all the information on a daily basis and able to give the owners detailed and itemized reports on a monthly basis. Reconciling on a monthly basis is also comforting and reassuring. Cons The learning curve, given how un-computer savvy I am. Itemized maintenance work orders for individual properties. Review Source Response from Re-Leased Software Company August 9, 2017 Hi Geoffrey, Thank you so much for your feedback! We really appreciate the time you have taken to review Re-Leased. I glad that Re-Leased provides comfort and reassurance in your daily operations. If you would like we can organise a session to go over work orders? I will contact you by email today. Thank you Geoffrey KB Kate B. Property Manager and Facilities Manager Real Estate Used the software for: 1-2 years ### "Easy to use" June 18, 2019 5.0 Commercial Property Management and Facilities Management Pros It's easy to use, the interface is familiar and it works with Xero Cons It doesn't provide an option to give a report on property management fees per tenancy, this would be helpful when doing budgets. Review Source NH Nicholas H. Director Real Estate Used the software for: 6-12 months ### "First year has been a bit of a learning curb but the software is now starting to show real benefits" November 14, 2017 3.0 Has helped annual accounting due to the integration with Xero software. Pros Best attribute is that it intergrates well with Xero accountancy software, option to contact tenants viaSMS is also nice feature if you need to sent information/notices etc. Cons Doesn't have a credit/debit card payment option for customers. Would like a option to raise repeat invoices such as deposit payments etc. Review Source Response from Re-Leased Software Company November 15, 2017 Hi Nicholas, Thank you for taking the time to review Re-Leased. I have created a development ticket for you credit card payment suggestion. Although this process exists in Re-Leased, to have it titled as a credit card payment would be useful. Thank you MG Matt G. Director Used the software for: Less than 6 months ### "Very good UI" December 19, 2017 5.0 Pros Easy to use. Trust accounting is really good. Training and onboarding has been really productive and enjoyable. Cons Cost . Inputting big data. The big data drops are hard to use so we end up doing manually. It would be good if there was a standard chart of accounts and tax items for properties where we dont manage accounts, only facilities and leases. Alternatively being able to enter info to leases without having a chart of accounts where we only manage certain aspects of the property/namely when we dont do accounting Review Source Response from Re-Leased Software Company January 3, 2018 Hi Matt, Thank you for taking the time to review Re-Leased. It is great that our software is catering to your client accounting needs. In regards to bulk uploading "big data drops", we have recently updated the import tools with error notes to guide you. Our 24/7 support team would also be happy to guide you through the upload processwith you if you would like? Thank you Matt GO Gill O. Finance officer Used the software for: Less than 6 months ### "Having only worked on released for a short while I have been impressed with its ability to provide t" September 18, 2017 5.0 having used it for 3 months and being new to the organisation and systems the housing system that I work alongside the housing officers with is very large. I am hoping that released will give us all the benefits from an administration and financial point of view that it is able to offer. Pros The fact that it has everything to hand to view in a quick and easy manner and retrieve any historical info Cons Not sure if I have any criticism at the moment being relatively new to the organisation and systems I am sure that over time as I become more familiar with the software I will probably have questions about the capabilities but at the moment it seems to answer all my requirements. Review Source Response from Re-Leased Software Company September 19, 2017 Hi Gill, Thank you for your comments, I am glad to hear you are enjoying Re-Leased. As you dig deeper into the software please don't hesitate to contact our reactive 24/7 support team with any questions you may have. Thanks Gill BH Bianca H. Accounts Assistant Used the software for: 2+ years ### "Easy to set up properties and to sync with Xero" November 14, 2017 4.0 Pros I like how easy it is to set up a new tenant and I feel adding the pictures of the properties do really help especially when you have a big portfolio Cons Sometimes I find it hard to pull a report that I need to get to see who has paid their rent compared to who hasn't Review Source Response from Re-Leased Software Company November 15, 2017 Hi Bianca, Thank you for your review. We really appreciate the feedback. It is great that the images are being used on the JDI account. I will contact you soon in regards tot he reporting. I would like to better understand your reporting needs to best help you extract the information from Re-Leased. GW Garth W. Commercial Property Manager, Business Broker and Rural Sales Consultant Real Estate Used the software for: 6-12 months ### "Commercial Property Management Software Review." June 25, 2019 4.0 I went from strength to strength in my understanding of accountancy and the capabilities of Re-Leased as an accountancy tool. Pros Its many features, capabilities and its ongoing development. Cons Any limitations in its capabilities that I came across. Review Source HN Hayley N. General Manager Real Estate Used the software for: Less than 6 months ### "Great Onboarding Experience" August 17, 2023 5.0 Great onboarding experience - Very well-organised, clear and easy to follow. Really great support! Pros Ease of use, clean design, alerts & notifications to ensure nothing is missed, automation of tasks where practical. Cons Not sure yet! It's still too early to tell! Review Source JW Jodi W. Bookkeeper Used the software for: 6-12 months ### "User Friendly Software and great friendly support." October 11, 2017 5.0 Pros Very Detail Oriented and Streamlines our business. Getting used to the work orders throughout our organization and the maintenance staff is liking the availability through the internet and receiving info on their phones. Review Source Response from Re-Leased Software Company October 12, 2017 Hi Jodi, Thank you for your review. It's great to hear the maintenance staff are using Re-Leased too! Thank you LR Lilly R. Senior Accountant Accounting Used the software for: 6-12 months ### "Re-leased is user friendly, it integrates with Xero and they provide excellent customer support." October 11, 2017 4.0 Pros What I like the most is that the software is cloud based and the integration with other accounting software, such as, Xero. Re-leased offers features like, maintenance hub and a calendar, to keep track of what needs done in each property. Customer support is fast to respond and they are willing to schedule training sessions with property managers and admin as needed. Cons The price for Re-leased has increased dramatically in the last few years but I believe that it offers a great value. Review Source Response from Re-Leased Software Company October 12, 2017 Hi Lily, Thank you so much for your review. I have made sure to share this feedback with the global support team for encouragement! Thanks Lily RH Roger H. Manager Commercial property management Used the software for: 1-2 years ### "Been a customer for 18 months - very satisfied with all aspects of the program" December 20, 2017 5.0 Pros Simplicity, clarity, excellent customer support, cost effective. Should have gone with re-leased from the start Cons My technological abilities are limited so am not qualified to comment but can't think of a negative Review Source Response from Re-Leased Software Company January 4, 2018 Hi Roger, Thank you for this great review. We have really enjoyed working with you over the past 18 months and look forward to continuing the relationship into the future. Thanks again Roger cH cassandra H. Housing Officer Real Estate Used the software for: Less than 6 months ### "I have found released very user friendly " September 18, 2017 5.0 Pros for me having all the rents and repairs all in one place and on one programme is really good for us Cons I think if released could link to outlook it would be good for me as to remind me of upcoming maintenance Review Source Response from Re-Leased Software Company September 19, 2017 Hi Cassandra, Thank you for your review. In July Re-Leased launched a Outlook and Gmail integration. This will sync any of your events in Re-Leased onto your Outlook/Gmail calendar. I will send you some more information and a video of how to set up the integration now. Thanks Cassandra JB Jack B. Finance Manager Used the software for: Less than 6 months ### "An easy to manage rent software which runs smoothly with Xero" November 7, 2017 4.0 Pros The sync with Xero brings the accounting and financial side of business to run smoothly besides the rent management side. Cons Rent invoice issue dates and due dates need to be more easily changeable within the software. The maintenance function could be improved. Review Source Response from Re-Leased Software Company November 9, 2017 Hey Jack, Thank you for taking the time to review Re-Leased. I will call you soon to discuss your improvement suggestion to pass onto the development team. Thank you AA Angela A. Director Accounting Used the software for: 1-2 years ### "Cliemt Xero add on" September 18, 2018 5.0 Very helpful team assisted with set up. Paperless system which integrates with accounting software. All users can access the same data anywhere, anytime. Pros Integrates with Xero, holds all lease and tenant information. Cons Service charge accounting could be enhanced a little more. Review Source MC Matthew C. Admin Used the software for: 6-12 months ### "Easy to use once you have been taught how but limited ways to learn the software " January 17, 2018 3.0 Pros Admin staff can learn the basics within a day, any thing more than the basics is hard to learn, easy to chen information on the property for example (how many beds and baths) Cons limited ways to learn the software, we had our knowledge passed down form staff member to staff member, with knowledge being lost as staff left. Review Source Similar Products Featured