# Maintenance Care Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Maintenance Care the right CMMS solution for you? Explore 105 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133246/Maintenance-Care/reviews --- Maintenance Care 4.7 (105) [View alternatives](https://www.capterra.com/p/133246/Maintenance-Care/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Maintenance Care Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews KM Kevin M MaintenanceRestaurants, 51 - 200 employeesUsed the software for: 6-12 months. “Overall, I really enjoy using Maintenance Care as it allows our maintenance team to collaborate on tasks and reminds us when it is time to perform a preventive maintenance task.“ December 5, 2025 MY Mathew Y Plant Operations ManagerHospital & Health Care, 201 - 500 employeesUsed the software for: Less than 6 months. “I noticed that anything you set up with a table matrix is very difficult to print as it does not give you a pdf version for printing.“ January 12, 2026 CW Crystal W Practice AdministratorHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: Less than 6 months. “I like that we can streamline all of our maintenance management into one location for our 12 locations. “ October 29, 2025 AR Austin R Maintenance AssistantHospital & Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “I have tried to use detsets as replacement but I am limited to a creating a limited amount of questions and does not fulfil our need.“ December 5, 2025 MY Mathew Y Plant Operations ManagerHospital & Health Care, 201 - 500 employeesUsed the software for: Less than 6 months. “It puts all your Maintenance work orders and Preventative maintenance programs in one easy to access place.“ January 12, 2026 AR Austin R Maintenance AssistantHospital & Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “Not being able to create custom forms ourselves and having to pay to have one created.“ December 5, 2025 MT Mike T Manager Maintenance SecurityEducation Management, 51 - 200 employeesUsed the software for: Less than 6 months. “We use it on the daily and it has helped improve interactions with requests.“ February 12, 2026 AT Amanda T Crib ManagerPlastics, 51 - 200 employeesUsed the software for: 1-2 years. “I don't know if it is a Maintenance Care issue or a Syspro issue, or if I just need to reach out to customer service to learn, I was just informed by prior Manager that it wasn't possible.“ February 3, 2026 ## Showing most helpful reviews Showing 1-25 of 105 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DJ David J. Director of Facilities & Plant Operations Higher Education Used the software for: 1-2 years ### "Maintenance Care at FMU" September 9, 2020 5.0 Maintaining over 850,000 square feet with a staff of 40 had proven to be difficult without a CMMS system. Since using Maintenance Care over the past year there is more accountability from facilities creating a very efficient and cost saving department. Pros Web-based - no support needed from IT. User friendly for those opening work orders and those receiving the work order - no major learning curve necessary. Excellent customer service and support. Cons We have not experience any major issues using the software. Would like to see a more streamlined process of notifying external vendors of assigned work orders. Review Source AZ Alfredo Z. Executive Director Mental Health Care Used the software for: 1-2 years ### "Great Decision!" June 18, 2024 5.0 Maintenance Care was exactly what we were looking for. It's helping us address a need with minimal cost. Pros It's a user-friendly system that works well. Cons It was a challenge to get some of our staff to be able to learn to use the app. Switched from [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/) It was an easier system to implement and more cost-effective. Review Source KG KD G. Rooms Maintenance Supervisor Hospitality Used the software for: 6-12 months ### "Used for Resort Maintenance " May 23, 2019 3.0 I think that either MCare has a lot of great things to offer! If the app could just be fixed that would make the team less frustrated and their jobs easier, and if we could tweak a few things for our non user customers so that they are not annoyed then we would be golden! Pros Desktop version makes it easy to see all of the history on each hotel unit (lots of filtering options is great) Easy to see the progress of team mates - ie. where the electrician is at on a particular job or if our purchaser has ordered parts yet Pretty good options to customize our request form for our needs Cons The app needs some work to make it function better for us. As it is it's quite frustrating for the team that is out on the resort on tools and not in an office - app rarely notifies us of a new task and rarely updates/refreshes. Often pulling down to refresh does not work and so we have to constantly close and reopen the app all day otherwise tasks build up without us knowing and then we're behind and guests are left waiting -no way to do a search for individual units, only by building. For example- if we are in a room and there is a problem with the fireplace and we want to see if there was any previous issues you can't search for it but instead have to go through 150+ tasks from the previous 4 weeks for that particular building looking for any tasks related to that unit -Frustrations from our customers- there is no way way to filter their search as non users when clicking the "task update" button on the request page. Our outside vacation management companies can not look for tasks that are only related to them but instead have to go through ALL of our tasks that we have going on. It would also be great if the requester not only got email confirmations regarding task being created and then task being closed, but also every time notes were made or it was modified in any way. Sometimes we have to leave a task as pending as we have parts on order or other, but they have no way of being notified that we've been there, temporarily fixed it and ordered parts. Review Source Response from GNXCOR May 26, 2019 Hi KD, Thanks for the review. Some of things you are mentioning on the App are in our next update launching this month. We are allowing you to sort on your task list which I know is going to be a big win for navigating through your tasks. As for visitors reviewing tasks that they have submitted, we have to be careful to allow them to only search the recent tasks that they have submitted - I wouldn't think our customers would want a wide open search capability for users without Log In access. Happy to discuss further with you, I will have someone connect with you. BS Beth S. Office Manager Real Estate Used the software for: 1-2 years ### "Great Bang for your Buck" May 30, 2024 5.0 Customer service team is exceptional. From tech service to billing department, they are all knowledgeable and efficient. It's a great value compared to many others out there. And, because we don't need a lot of bells and whistles, it serves our purposes well. Pros Maintenance Care is just enough without being too complicated. We use it mainly to create and track work orders as well as generate hours for billing and payroll. It's a great tool that allows us to write out exact instructions and communicate with our maintenance tech. We keep it pretty simple and Maintenance Care allows us to do just that. Cons Again, we use it in a simple manner and haven't noticed any glitches as of yet. Switched from [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) We didn't use all the services that were available in our previous program...and all those services were part of a costly package. We chose to narrow it down to "only what we needed" and found Maintenance Care to fit that bill. Review Source CB Corey B. maintenance personnel Hospital & Health Care Used the software for: 6-12 months ### "One stop shopping for Long-term care maintenance" January 23, 2023 5.0 The maintenance team's efficiency has gone through the roof. We are able to get way more done in a day by being mobile with the software. Staff are able to easily and quickly submit work orders, we have instant access and are able to address the issues quickly. Downside is the feedback loop to the person that submits the work order. They often need to know what has been done and not just that the work order is closed. Pros Our old system consisted of binders on each wing of our facility. We would have to walk to the wings, check the binder, take the info back to our office and prioritize tasks for the day. We would have to do this multiple times a day and urgent matters may not be seen until the following day. MaintenanceCare eliminated the need for those steps and streamlined our entire process. Cons There is a lack of feedback to the person that submits their work order. They get that the task is completed but nothing about what steps have been taken or that a job is pending completion and may need more parts, subcontractor, etc. That would be an excellent feature that would improve communication between staff, management and maintenance staff. Alternatives considered [Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing Maintenance Care I used Asana with a previous company. While it was good to track work orders, that was its only function. There was no PM options, no mobile submission option, no asset tracking. Asana lacked every other function that MaintenanceCare has beyond work order tracking. Review Source DW David W. Director of Asset Management Hospitality Used the software for: 1-2 years ### "Maintenance Care Review for Retirement Living" April 15, 2021 4.0 We have had a great experience so far with Maintenance Care and have received very good feedback from our team members on site. We are now reporting on tasks stats to get better insight into where our time is being spent and how we can better serve and assist our teams. Pros The ease of use for our end users at the home levels. Our company did not have a digital platform previously to manage maintenance, and so it was crucial for us to choose a platform that would be very easy to manage for all levels of skill. Cons Some of the admin functions within the system aren't as user friendly to navigate. Reporting (creation of reports) could be a little clearer, and the functionality of digital check sheets to keep everything integrated into one system would be beneficial. Alternatives considered [Fiix](https://www.capterra.com/p/74916/Fiix/)[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing Maintenance Care We chose maintenance care for the basic functionality that we needed for our end users. Some of the other programs were a little too technical to navigate, and so we chose to stick with a more simplistic software that fulfilled our needs without all the unnecessary extras. Review Source DS Daniel S. Facilities Manager Wine and Spirits Used the software for: 6-12 months ### "Great and easy to use software" April 22, 2021 5.0 Pros Maintenance Care is very easy to use and navigate. Work orders can be generated and delegated very quickly and easily. The work order request link for other departments works great and requires little input to make a request. Cons I wish the program had the ability to assign due dates for work orders. It would be nice if the work order template was customizable, the ability to add a company logo and select which fields are printed on the order. Switched from [Asset Essentials](https://www.capterra.com/p/113574/AssetEssentials/) The previous company I worked for used asset essentials. It was difficult to navigate. Generating and closing work orders was very time consuming. Work order requests were time consuming. It is also extremely expensive and you must pay for customer support. Review Source NS Natasha S. Mgr of Property Administration Commercial Real Estate Used the software for: 6-12 months ### "Excellent product" May 3, 2021 5.0 Absolutely wonderful experience. Communication is easy, answers are quick. Pros Creating new work orders is quick and easy. Overall use is easy to learn and execute. Cons You can't see enough lines of work orders. You can only see 15 jobs at once, then you have to scroll down. Also, I'd like to see ALL 'new' work orders (including the older ones) when I run a report. Alternatives considered [MaintainX](https://www.capterra.com/p/179296/GetMaintainx/)[FMX](https://www.capterra.com/p/130563/FMX/) Reason for choosing Maintenance Care Overall easy of use and price. Price is reasonable for what we need it to do for our Maintenance department. Switched from [UpKeep](https://www.capterra.com/p/145635/UpKeep/) Upkeep was very expensive and Maintenance Care does all we need. Review Source KP Krunal P. Cybersecurity Analyst Information Technology and Services Used the software for: 2+ years ### "Great Functionality Maintenance Care" September 13, 2024 5.0 Pros Maintenance Care is a suitable work order task manager in that all related parties can view and share responsibilities to perform necessary work order tasks. Cons We have noticed new users sometimes have trouble using the software from the app. It seems to be select features require a need for a tutorial to ease the transition of learning the software. Review Source RG Robyn G. Operations Direcctor Non-Profit Organization Management Used the software for: 2+ years ### "Maintenance Care has been great!" July 30, 2024 5.0 Pros Maintenance Care was easy to implement and really easy from both the user and administrative end. Our organization was using a manual system and this has been a huge blessing to us! Cons We really have not found any downsides to Maintenance Care. Review Source GF Greg F. Facility Manager Machinery Used the software for: 2+ years ### "2 Years In, still working for us." February 14, 2023 5.0 Overall, the Maintenance Care software has allowed us to automate many manual scheduling tasks and keep track of completed and non-completed items for follow-up. The software is reliable, only a few times reports were not available but all in all the software is reliable. Pros I like being able to enter maintenance tasks and schedule them to be sent to operators and maintenance technicians (via e-mail) when tasks are due. The asset tracking section allows you to keep track of model and serial numbers which makes it easier to call in service on a machine (the first thing they ask for is model and serial number). Cons The reporting can use a little more flexibility, you can export data and manipulate it in Excel but some more selectable fields and sorting of groups in the software itself would be better. Review Source MB Michael B. Maintenance Director Hospital & Health Care Used the software for: 1-2 years ### "Park Senior Villas" February 2, 2023 5.0 My experience has been wonderful. The staff constantly reach out to see if I need assistance with anything and has made it such a pleasure. The only problem is getting our staff to use it instead of always calling me, but thats our issue. Pros I love the ease of use and how it keeps me up to date with maintenance needs. I like the fact the the staff are able to put in request and then the request come straight to my mobile device. The simplicity of running such a complex program is astonishing. Love the product Cons The only problem I have experienced is that the alerts on the mobile device somehow shut off. Now, I have to keep checking my phone instead of it alerting me when a new request has been entered. Although, this could probably be fixed easily, I just haven't contacted Maintenance Care for assistance Review Source TB Tammy B. Purchasing Specialist/Accounts Payable Facilities Services Used the software for: 2+ years ### "Maintenance Care - An Asset Itself" August 29, 2023 5.0 Pros Maintenance Care is VERY user-friendly, easy to add and/or edit assets and maintain inventory and service records. Cons Having to re-enter the same field (facility) for each item added to the inventory - ALL items are for the same company. It would be nice to either delete the field completely OR have it automatically enter on each item as the standard. Review Source ML Mark L. Environmental Services Manager Environmental Services Used the software for: 2+ years ### "Maintenance Care Overview " May 21, 2019 3.0 It has been a fairly good experience over all it is a great tool to use and defiantly has a lot of potential to expand on its software in aspects on how it is used and what it is used for there is room to expand on its capabilities and how to better use it in everyday applications like for auditing room cleaning etc. Pros The program is great for keeping track of work orders, assets and equipment, how much time is spent on each task (Validates how much time we spend a day on each project and the time it takes and where our time is dedicated to), cost analysis of spending that is occurring on each project or if its an overspend and its time to look at replacement instead of repair, Cons System is to slow to close off work orders once you get past 6 or 7 or I have experienced anyways the system starts to slow down its there any way to put them in to make it faster to close them out (I Know it has something to do with our internet service as well) Review Source Response from GNXCOR May 23, 2019 HI Mark, Our connection speeds are always tested and are among the fastest in the industry. If you are having some lag issues, it could be various things like browser settings or as you mentioned, internet connection. I will have a customer support team member connect with you to help you make sure you get the speed delivered to you that is sent from our servers. SS Scott S. Owner Construction Used the software for: 2+ years ### "An integral part of our organization" March 1, 2023 5.0 Pros We are a small company and ease of use is important. We are able to create, track and close work orders and all have access at any time. I can't imagine running a business like ours without something like this. Cons We use a small portion of this program and for what we use it for there are no cons to us. Reason for choosing Maintenance Care We shopped many other softwares but we chose Maintenance Care because of cost and ease of use. Review Source RH Rita H. Administrator Hospital & Health Care Used the software for: 2+ years ### "Maintenance Care Review" January 19, 2023 5.0 Pros This software is user friendly in all aspects. Cons I can't think of anything I don't like about it. Review Source RS Rob S. VP support services Hospital & Health Care Used the software for: 6-12 months ### "Maintenance Care review of CMMS. " January 23, 2022 5.0 Better across site reporting. Better management of inventory and assets. Pros The product provides just about everything we require to help us manage our maintenance services from Preventative to scheduled to unscheduled. Very easy for staff to input a request. Cons It does not have a good ability to input multiple temp readings. You can input a reading into an asset but we have over 100 daily temp reading requirements and it would be onerous to try and do this in Maintenance Care. Reason for choosing Maintenance Care Canadian Based, data stored in Canada, cost. Review Source BG Byron G. Facilities Lead Facilities Services Used the software for: 2+ years ### "Maintenance Care works great for our small Facility." March 19, 2024 5.0 Pros Once you wright a couple Work Orders, you got it. It's that easy to use. Cabinet can store all your equipment so it's easy to find. The Scheduler works great for PMs. I have just started using Reports and has been easy to figure out. Cons So far, I have no complaints about Maintenance Care. Review Source CC Cheryl C. Director of Operations Non-Profit Organization Management Used the software for: 2+ years ### "Maintenance Care Review" August 15, 2023 5.0 Good product Pros Easy to use work orders, and inventory tracking Cons Report generation can be challenging, clearer options on who to generate specific reports would be helpful. Reason for choosing Maintenance Care recommended by a a Long Term Care facility Review Source JC Jason C. Maintenance director Hospital & Health Care Used the software for: 1-2 years ### "5star" November 7, 2023 5.0 Pros Real time alerts and easy to use. Helps me keep track of work orders Cons There is not anything that I seem to dislike Review Source jH jason H. DIRECTOR OF MAINTENANCE Facilities Services Used the software for: 6-12 months ### "Great Program to get you started" January 20, 2023 4.0 very functional and wasy to under stand and use. It is intuitive. Pros Ease of use. The Program is intuitive, and if you get lost it is easy to teach yourself on how to run the system Cons I would like to be able to add a feature in the det sets that allows for a running list of daily readings for certain equipment for a month so i can print out at the end of the month, vs just doing it through individual work orders Review Source FC Frank C. Property Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Simple and Sufficient" February 14, 2023 5.0 The implementation was well supported and seamless. Our usage has been a breeze, staff have been able to adapt to using this as our primary CMMS. Pros The interface is easy to use and reliable. The scheduling tools are simple and easy to manipulate to suit our needs. Cons The only thing I really wish I could have with this software is a drag and drop calendar function. Alternatives considered [MaintainX](https://www.capterra.com/p/179296/GetMaintainx/)[TheWorxHub](https://www.capterra.com/p/172308/TheWorxHub/)[UpKeep](https://www.capterra.com/p/145635/UpKeep/) Reason for choosing Maintenance Care Ease of use for front line staff Review Source KM Kevin M. Environmental Services Manager Health, Wellness and Fitness Used the software for: 2+ years ### "MaintenanceCare works well with team and its needs" January 12, 2023 4.0 Keeps my Maintenance team aware of all the needs of our staff. Pros Easy for Staff and the Maintenance team to use. Program is easy to navigate. Cons There is nothing that I don't like. It does the job. Review Source KO Keegan O. Building & Grounds Coordinator Religious Institutions Used the software for: 2+ years ### "Review" May 22, 2019 4.0 Communication, and effective time management. Pros This is a great work order task manager and having vendors all in one space. I love the feature of having a link for everyone to submit work orders. Cons From Building Management prospective, I would love to see an inventory tracker to be able to keep track of assets far better. I am looking for an alternative solution to keep track of my keys. I have over 1,600 keys to keep track off. Review Source Response from GNXCOR May 23, 2019 Hi Keegan, Inventory and Parts management is included in your membership. Go to Cabinet/Parts and you will be able to start there. Hope that helps RM Richard M. Building Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Great Service" January 25, 2023 5.0 Pros Able to communicate issues quickly and document resolutions. Cons Not able to edit Comments after task is created. Sometimes there are mistakes or misspellings that I would like to correct. Review Source Similar Products Featured ## Related categories [Work Order](https://www.capterra.com/work-order-software/)[Maintenance Management](https://www.capterra.com/maintenance-management-software/)[Building Maintenance](https://www.capterra.com/building-maintenance-software/)