--- title: "Maintenance Care Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Maintenance Care the right CMMS solution for you? Explore 109 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/133246/Maintenance-Care/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Maintenance Care 4.7 (109) [View alternatives](https://www.capterra.com/p/133246/Maintenance-Care/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Maintenance Care Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews KM Kevin M MaintenanceRestaurants, 51 - 200 employeesUsed the software for: 6-12 months. “Overall, I really enjoy using Maintenance Care as it allows our maintenance team to collaborate on tasks and reminds us when it is time to perform a preventive maintenance task.“ December 5, 2025 MY Mathew Y Plant Operations ManagerHospital & Health Care, 201 - 500 employeesUsed the software for: Less than 6 months. “I noticed that anything you set up with a table matrix is very difficult to print as it does not give you a pdf version for printing.“ January 12, 2026 CW Crystal W Practice AdministratorHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: Less than 6 months. “I like that we can streamline all of our maintenance management into one location for our 12 locations. “ October 29, 2025 AR Austin R Maintenance AssistantHospital & Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “I have tried to use detsets as replacement but I am limited to a creating a limited amount of questions and does not fulfil our need.“ December 5, 2025 HB Hank B General ManagerSports, 2 - 10 employeesUsed the software for: Less than 6 months. “I like how well it tracks everything and, in general, all of the different information that it can track.“ July 15, 2026 AR Austin R Maintenance AssistantHospital & Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “Not being able to create custom forms ourselves and having to pay to have one created.“ December 5, 2025 JS Justin S Operation Service ManagerHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Adam has also been exceptional in supporting scheduling and providing timely information.“ July 2, 2026 AT Amanda T Crib ManagerPlastics, 51 - 200 employeesUsed the software for: 1-2 years. “I don't know if it is a Maintenance Care issue or a Syspro issue, or if I just need to reach out to customer service to learn, I was just informed by prior Manager that it wasn't possible.“ February 3, 2026 ## Showing most helpful reviews Showing 1-25 of 109 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Godfrey C. Technical Quality Manager Tobacco Used the software for: 6-12 months ### "Maintenance Care Review " July 11, 2021 5.0 All we need to achieve using the maintenance control system. As simple as that. This is how good his software is. Pros An effective, quick and easy technique to be explored. The system tracks the costs of each department efficiently. Cons So far no Cons from me and the team, they just love the system Review Source DW David W. Director of Asset Management Hospitality Used the software for: 1-2 years ### "Maintenance Care Review for Retirement Living" April 15, 2021 4.0 We have had a great experience so far with Maintenance Care and have received very good feedback from our team members on site. We are now reporting on tasks stats to get better insight into where our time is being spent and how we can better serve and assist our teams. Pros The ease of use for our end users at the home levels. Our company did not have a digital platform previously to manage maintenance, and so it was crucial for us to choose a platform that would be very easy to manage for all levels of skill. Cons Some of the admin functions within the system aren't as user friendly to navigate. Reporting (creation of reports) could be a little clearer, and the functionality of digital check sheets to keep everything integrated into one system would be beneficial. Alternatives considered [Fiix](https://www.capterra.com/p/74916/Fiix/)[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing Maintenance Care We chose maintenance care for the basic functionality that we needed for our end users. Some of the other programs were a little too technical to navigate, and so we chose to stick with a more simplistic software that fulfilled our needs without all the unnecessary extras. Review Source KG KD G. Rooms Maintenance Supervisor Hospitality Used the software for: 6-12 months ### "Used for Resort Maintenance " May 23, 2019 3.0 I think that either MCare has a lot of great things to offer! If the app could just be fixed that would make the team less frustrated and their jobs easier, and if we could tweak a few things for our non user customers so that they are not annoyed then we would be golden! Pros Desktop version makes it easy to see all of the history on each hotel unit (lots of filtering options is great) Easy to see the progress of team mates - ie. where the electrician is at on a particular job or if our purchaser has ordered parts yet Pretty good options to customize our request form for our needs Cons The app needs some work to make it function better for us. As it is it's quite frustrating for the team that is out on the resort on tools and not in an office - app rarely notifies us of a new task and rarely updates/refreshes. Often pulling down to refresh does not work and so we have to constantly close and reopen the app all day otherwise tasks build up without us knowing and then we're behind and guests are left waiting -no way to do a search for individual units, only by building. For example- if we are in a room and there is a problem with the fireplace and we want to see if there was any previous issues you can't search for it but instead have to go through 150+ tasks from the previous 4 weeks for that particular building looking for any tasks related to that unit -Frustrations from our customers- there is no way way to filter their search as non users when clicking the "task update" button on the request page. Our outside vacation management companies can not look for tasks that are only related to them but instead have to go through ALL of our tasks that we have going on. It would also be great if the requester not only got email confirmations regarding task being created and then task being closed, but also every time notes were made or it was modified in any way. Sometimes we have to leave a task as pending as we have parts on order or other, but they have no way of being notified that we've been there, temporarily fixed it and ordered parts. Review Source Response from GNXCOR May 26, 2019 Hi KD, Thanks for the review. Some of things you are mentioning on the App are in our next update launching this month. We are allowing you to sort on your task list which I know is going to be a big win for navigating through your tasks. As for visitors reviewing tasks that they have submitted, we have to be careful to allow them to only search the recent tasks that they have submitted - I wouldn't think our customers would want a wide open search capability for users without Log In access. Happy to discuss further with you, I will have someone connect with you. HB Hank B. General Manager Sports Used the software for: Less than 6 months ### "Netplex Review" July 15, 2026 5.0 Pros I like how well it tracks everything and, in general, all of the different information that it can track. Cons There are just a lot of different tools to unpack. It's not necessarily a con, but the training and info is great support. Review Source AZ Alfredo Z. Executive Director Mental Health Care Used the software for: 1-2 years ### "Great Decision!" June 18, 2024 5.0 Maintenance Care was exactly what we were looking for. It's helping us address a need with minimal cost. Pros It's a user-friendly system that works well. Cons It was a challenge to get some of our staff to be able to learn to use the app. Switched from [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/) It was an easier system to implement and more cost-effective. Review Source DS Daniel S. Facilities Manager Wine and Spirits Used the software for: 6-12 months ### "Great and easy to use software" April 22, 2021 5.0 Pros Maintenance Care is very easy to use and navigate. Work orders can be generated and delegated very quickly and easily. The work order request link for other departments works great and requires little input to make a request. Cons I wish the program had the ability to assign due dates for work orders. It would be nice if the work order template was customizable, the ability to add a company logo and select which fields are printed on the order. Switched from [Asset Essentials](https://www.capterra.com/p/113574/AssetEssentials/) The previous company I worked for used asset essentials. It was difficult to navigate. Generating and closing work orders was very time consuming. Work order requests were time consuming. It is also extremely expensive and you must pay for customer support. Review Source NS Natasha S. Mgr of Property Administration Commercial Real Estate Used the software for: 6-12 months ### "Excellent product" May 3, 2021 5.0 Absolutely wonderful experience. Communication is easy, answers are quick. Pros Creating new work orders is quick and easy. Overall use is easy to learn and execute. Cons You can't see enough lines of work orders. You can only see 15 jobs at once, then you have to scroll down. Also, I'd like to see ALL 'new' work orders (including the older ones) when I run a report. Alternatives considered [MaintainX](https://www.capterra.com/p/179296/GetMaintainx/)[FMX](https://www.capterra.com/p/130563/FMX/) Reason for choosing Maintenance Care Overall easy of use and price. Price is reasonable for what we need it to do for our Maintenance department. Switched from [UpKeep](https://www.capterra.com/p/145635/UpKeep/) Upkeep was very expensive and Maintenance Care does all we need. Review Source TH Teresa H. Properties Manager Real Estate Used the software for: 1-2 years ### "IMCare.. YOU NEED IT!" August 6, 2019 5.0 IMCare is allowing better communication with our commercial tenants, better time management and a clearer tracking path. Pros The software provides great interactive functions that the tenant, the office and field techs can all communicate. Has certainly made us more efficient with our business. Cons They are developing add ons to the program so sometimes you wait for the next wave. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)[MRI Property Management](https://www.capterra.com/p/79570/MRI-Software/) Reason for choosing Maintenance Care Simple, easy to navigate and doesn't require jumping through hoops. Review Source TG Tara G. Financial Administrator Health, Wellness and Fitness Used the software for: 6-12 months ### "Best all around program" January 25, 2023 5.0 Pros We were able to consolidate 2 programs we used into one. Price is fair. The capability of things you can do in this program. Cons There is nothing we don't like about it. Switched from [UpKeep](https://www.capterra.com/p/145635/UpKeep/) needed the ability to use multiple departments and separate inventory Review Source KM Kevin M. Maintenance Restaurants Used the software for: 6-12 months ### "Maintenance Care Review" December 5, 2025 5.0 Overall, I really enjoy using Maintenance Care as it allows our maintenance team to collaborate on tasks and reminds us when it is time to perform a preventive maintenance task. Pros I love how easy it is to navigate. I love theat it allows us to schedule preventative maintenance tasks and have the system send a notification when it is due. Cons I wish the app included the admin and schedule tab which would allow admins to make changes from mobile devices. Review Source CG Colleen G. Administrative Assistant - Receptionist Real Estate Used the software for: 2+ years ### "Work Orders" August 6, 2024 5.0 It's simple, quick and easy to use unless I have to close old jobs out Pros I like the ability to send detailed work orders to our maintenance crew quickly and accurately. They receive them immediately on their tablets Cons Because some maintenance people are not sure how to close their jobs when their done I must go in and do it for them. Maintenance Care can only close one job at a time. It would be easier and more productive if I could close multiple jobs at a time. Review Source LP Lorraine P. Business Service Representative Government Administration Used the software for: 2+ years ### "Versatile program being used for multiple facilities" April 23, 2021 5.0 Overall, Maintenance Care is a great program to work with. Customer service is always spot on and will keep working on an issue until there is a resolution. The ability to switch between locations makes it very easy as admin to monitor locations to identify trends or arising issues. Pros Some of the Pros relating to this software for our organization include the ease of use and flexibility of creating and assigning tasks. The "ME" button makes it super simple to clearly indicate who updated a task. Being able to attach documents (such as manuals, service reports or invoices for work completed) to a piece of equipment saves time and money when attempting to diagnose and/or prevent problems. The Preventative Maintenance features ensure that no equipment is missed during routine checks. Cons I personally would like to see enhancements to the Inventory/Parts module of the program. Our organization was unable to smoothly implement to line up with our vision of what the inventory tracking should look like. Due to the fact our organization utilizes multiple sites, occasionally an incorrect site is chosen. Based on the current functionality of MC once a site is picked for a task it cannot be changed. a new replacement task must be created. Reason for choosing Maintenance Care Value for money, Ease of Use, Flexibility, Mobile features Review Source ML Mark L. Environmental Services Manager Environmental Services Used the software for: 2+ years ### "Maintenance Care Overview " May 21, 2019 3.0 It has been a fairly good experience over all it is a great tool to use and defiantly has a lot of potential to expand on its software in aspects on how it is used and what it is used for there is room to expand on its capabilities and how to better use it in everyday applications like for auditing room cleaning etc. Pros The program is great for keeping track of work orders, assets and equipment, how much time is spent on each task (Validates how much time we spend a day on each project and the time it takes and where our time is dedicated to), cost analysis of spending that is occurring on each project or if its an overspend and its time to look at replacement instead of repair, Cons System is to slow to close off work orders once you get past 6 or 7 or I have experienced anyways the system starts to slow down its there any way to put them in to make it faster to close them out (I Know it has something to do with our internet service as well) Review Source Response from GNXCOR May 23, 2019 HI Mark, Our connection speeds are always tested and are among the fastest in the industry. If you are having some lag issues, it could be various things like browser settings or as you mentioned, internet connection. I will have a customer support team member connect with you to help you make sure you get the speed delivered to you that is sent from our servers. SS Scott S. Owner Construction Used the software for: 2+ years ### "An integral part of our organization" March 1, 2023 5.0 Pros We are a small company and ease of use is important. We are able to create, track and close work orders and all have access at any time. I can't imagine running a business like ours without something like this. Cons We use a small portion of this program and for what we use it for there are no cons to us. Reason for choosing Maintenance Care We shopped many other softwares but we chose Maintenance Care because of cost and ease of use. Review Source RG Robyn G. Operations Direcctor Non-Profit Organization Management Used the software for: 2+ years ### "Maintenance Care has been great!" July 30, 2024 5.0 Pros Maintenance Care was easy to implement and really easy from both the user and administrative end. Our organization was using a manual system and this has been a huge blessing to us! Cons We really have not found any downsides to Maintenance Care. Review Source BA Becca A. Divisional Children and Youth Program Coordinator Religious Institutions Used the software for: 2+ years ### "Maintenance Care" March 23, 2021 4.0 No more missing maintenance requests, no more wondering what the status was of a request (or if the maintenance team had lost the slip somewhere), it really changed how our busy camp took care of these things. Additionally the ability for it to remind us of things like annual filter changes, battery replacements is super helpful. Lastly the ability to track when an item was purchased and all repairs done to it is a useful feature for deciding to repair or replace! Pros Maintenance Care really brings together all aspects of maintaining a building/property. We were able to input an inventory into the system and include things like date of purchase, any repairs that have been done to the item/building and any annual checks or replacement items for them (with built in reminders). It also allowed us to electronically submit, assign, and track maintenance requests, which was super important to us. No more writing things down, passing to a maintenance person and never hearing about it again! If you have property or a building this program is a life saver! Cons Inputting our inventory was a long process as it is manual so that is less than ideal to do all at once (not bad for when you're adding a new item as you purchase/replace). Additionally we were a summer camp so setting up our site within was not as cut and dry as say a building BUT the implementation team we had really helped us through that. Review Source TA Tyson A. General Manager Non-Profit Organization Management Used the software for: 2+ years ### "Great software " September 6, 2023 5.0 Great software Pros Keeps track of all our maintenance work orders Cons Head office is in the east. scheduling some meetings can be challenging. Very minor critique. Reason for choosing Maintenance Care Good reference Review Source JR Joshua R. Facilities Director Religious Institutions Used the software for: 6-12 months ### "Best Maintenance Request System EVER!!!" September 5, 2018 5.0 Transitioning into an existing Facilities Department that has a rudimentary maintenance request and tracking system has proven to be more challenging than expected. Maintenance Care and their outstanding service and software has been instrumental in shifting the culture of paper requests and tracking systems to an environment and user friendly, web-based, electronic system within our organization. The enhanced communication and instant request tracking system has allowed for greater clarity in the submitted requests. The tracking and reporting abilities within the Maintenance Care software have been able to provide additional details when it comes to analyzing the assigned tasks prioritizing the tasks and tracking labor and repair costs. This software is truly a blessing for our organization. Pros The software and system is easy to use and configure. The enhanced communication with email notifications of received & completed tasks has been extremely helpful. Being able to provide documents and pictures with the maintenance requests has proven to be very successful and helpful for out team. Some of our favorite features of the software includes the tracking, reporting and analyzing the tasks, priority levels, areas etc... Cons There are very few additional features that could enhance the software. Adding additional email notifications when changes are made to the task would be a benefit. Allowing for more flexibility and/or additional features with the maintenance request submission form could allow for additional uses of the software. Review Source aE amy E. maintenance supervisor Non-Profit Organization Management Used the software for: 2+ years ### "Love the work order system" January 27, 2022 5.0 I have been so pleased with the whole process of using the maintenance care system. It has completely transformed my work and work place for the better. Pros I love the quick and easy way to submit, review and process work orders. Cons the biggest improvement I have seen is: as a manager it's nice to be able to assign work orders and have my staff be able to see who is assigned to which work order. Review Source AK Aaron K. Administrator Hospital & Health Care Used the software for: 2+ years ### "Maintenance care recommendation" January 17, 2023 4.0 We are very satisfied with Maintenance Care software. Pros We have found support to be both helpful and responsive when we needed help. Once the maintenance scheduling gets built, it helps keep us on task. It is likely helping to extend the life of some of our equipment. Cons It takes alot of time to input schedules and equipment. Review Source WW Wade W. Assistant housing manager Mental Health Care Used the software for: 2+ years ### "Wowow" February 7, 2022 5.0 Pretty good Pros That there is an an app that works well. Cons That you cannot modify a task once you have entered it (adding notes is not the same as being able delete or add lines to an existing maintenance task) Reason for choosing Maintenance Care I didn’t chose it Review Source CC Christopher C. Maintenance Technician Non-Profit Organization Management Used the software for: 2+ years ### "Great product, very easy to use" March 2, 2023 5.0 Pros The functionality of the software is very easy to use. Cons There really isn't much con to using this software. Reason for choosing Maintenance Care Cost Review Source CM Chris M. Director, Facilities Management Hospital & Health Care Used the software for: 2+ years ### "Our CMMS of Choice" April 26, 2021 5.0 Our organization has adopted Maintenance Care as the standard CMMS at all of our sites. Pros \-user friendly web request form - easy to set-up and use - excellent customer service - ease of administration - multiple canned reports available - web based, and mobile friendly Cons Bing a web based system it limits our ability to customize and integrate with other systems such as Finance and HR. Review Source TV Tammy V. Operation Supervisor Non-Profit Organization Management Used the software for: 2+ years ### "Maintenance Care " January 25, 2023 5.0 Pros Easy to use and the detail reports I can create with this software. Cons Being able to change size of fields to type in field names and descriptions. Review Source GB Greg B. Maintenance director Medical Practice Used the software for: 6-12 months ### "Maintenance " June 5, 2024 5.0 Pros The easy use and how others can put work orders in Cons I don’t think there’s any cons that I have found Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.