# Page 4 | Maintenance Care Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Maintenance Care the right CMMS solution for you? Explore 105 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/133246/Maintenance-Care/reviews

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Maintenance Care

4.7 (105)

[View alternatives](https://www.capterra.com/p/133246/Maintenance-Care/alternatives/)

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Last updated March 13th, 2026

# Page 4 - Reviews of Maintenance Care

## Showing most helpful reviews

Showing 76-100 of 105 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JA

Joseph A.  
Facilities Manager  
Education Management  
Used the software for: 1-2 years

### "Great!"

January 23, 2023

5.0

Pros

To have work orders digitized from the get go really helps my team address all items brought to us in a timely manner. To get notified the moment a person submits one. Awesome.

Cons

In my opinion we could do without needing administrative permissions to add or remove user's from looking at and completing w.o.

Review Source

GL

Gary L.  
Environmental Maintenance Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "Great Product"

December 21, 2021

5.0

Happy

Pros

That we now run a program with no paper. That as a worker I can not forget about work orders.

Cons

When I'm off for holidays , there is no one at this facility to do our program. One man show , so be good if I could pause while off

Review Source

AC

Aaron C.  
Director of Property Management  
Hospital & Health Care  
Used the software for: 2+ years

### "Great Product "

April 22, 2021

5.0

Pros

Easy to use, track work orders, and depreciation. Helps keep our facilities up and running while allowing us to make informed smart decisions. Customer service/support are outstanding.

Cons

I am having trouble coming up with a con.

Review Source

KS

Kristine S.  
receptionist  
Hospital & Health Care  
Used the software for: 1-2 years

### "My experience"

May 22, 2019

4.0

no issues

Pros

easy to use our maint person gets it right away we don't have to chase him

Cons

I don't have any problems but the maint person drives him crazy on his day off or holiday must be a way to program system that it can take messages but he can get them the following day or back from holidays

Review Source

Response from GNXCOR

May 23, 2019

Hi Kristine, For maintenance techs on vacation, they can set the Do Not Disturb on their accounts. Hope that helps.

ML

Maurice L.  
Director of Buiding and Environmental Services  
  
Used the software for:

### "Parkview"

February 21, 2014

4.0

Great product. Mobile app is a time saver for maintenance team. Setup relevantly simple. Report features allow for easy review of work order type, duration, number of orders. Easy for line staff to enter work orders Help feature is difficult to use and drill down to find help for specific topics. I'd like a BB 10 app. Would be nice to have generic wording for scheduled tasks. EG: Caution: BEFORE PERFORMING ANY MAINTENANCE - Notify necessary personnel prior to stopping and starting equipment. - Ensure equipment is isolated using proper Tag and Lockout procedures. - Ensure any pressurized components are properly isolated / drained. - Wear appropriate personal protective equipment 1. Check general condition and note any damage to components. 2. Check fan belts for wear/tension. Check sheaves for alignment/wear. Adjust/replace as necessary. 3. Inspect fan shaft locking collar for security (if fitted) and ensure grub screws are tight. 4. Clean the fan, blades and motor housing as necessary. 5. Check motor for any signs of vibration or overheating. 6. Ensure mounting bolts, nuts etc. are tight and vibration isolation springs and supports in good condition. 7. Check condition of cooling coil, clean as required. 8. Check condition of the air filter, replace as necessary. 9. Check/Clean condensate pump (if fitted), clean pump pan as required. Check condensate pump high limit operation. I would recommend.

Review Source

Response from GNXCOR

March 21, 2014

Hi Maurice: Just wanted to let you know that we do have generic wording for scheduled tasks. I can help you with that if you want. Also, we do have a BB10 App!! Let me know if I can help. Dan

TS

Tommy S.  
director op.  
Mining & Metals  
Used the software for: 6-12 months

### "user friendly planning software"

January 31, 2023

5.0

Pros

easy to use and easy to access for old workers

Cons

nothing very problematic, except that we can't use ''é'' letter

Alternatives considered

[IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/)

Reason for choosing Maintenance Care

too expensive

Review Source

İEY

İbrahim Enes Y.  
Project Manager & Business Analyst  
Defense & Space  
Used the software for: 6-12 months

### "Maintenance Care, nice management tool"

November 13, 2022

4.0

Pros

Platform independent execution since it is web based, user friendly GUI

Cons

Some management tools still needs to be improved.

Review Source

JS

Jonathan S.  
Environmental Consultant  
Hospital & Health Care  
Used the software for: 2+ years

### "Test"

April 8, 2021

5.0

Great

Pros

Program makes it easier for staff to complete work orders and know what is going on in the facility.

Cons

Some staff are having issues in learning how to run the program from the mobile app.

Reason for choosing Maintenance Care

Test

Review Source

JB

Judy B.  
Business Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Maintenance Care Review"

May 4, 2021

5.0

Have enjoyed using the software. Took some time to master the reports but all good now. Customer service is great!

Pros

Ease of use, reports

Cons

There really isn't anything we don't like about the software

Review Source

NG

Nigel G.  
Tenant Support Worker  
Mental Health Care  
Used the software for: Less than 6 months

### "Simplifies communication between staff and Maintenance team"

December 23, 2021

5.0

I explained this in the pros, but we are operating a social housing building for low income and marginalized individuals. This software has made many people lives easier.

Pros

The software has been very easy to use and quite useful. It makes it easier for our maintenance guy to keep on top of things, resulting in more satisfaction from everyone all around.

Cons

I have not found anything negative to point out at this time.

Review Source

RC

Ronnie C.  
Special Project Coordinator  
Hospital & Health Care  
Used the software for: 1-2 years

### "It is a fast, simple and efficient system that is worth the cost. "

September 22, 2017

5.0

Communication between departments has been streamlined by using one system.

Pros

The features and functionality, the system allows us to prioritize and address all issues in a timely manner.

Cons

Cannot display Chinese words due to some of our staff do not understand English well. Hope Maintenance Care will improve this area.

Review Source

HB

Heather B.  
Executive Assistant  
Education Management  
Used the software for: 6-12 months

### "Very easy and affordable"

April 9, 2021

5.0

Pros

One of the best features is the ability to build into the software a system to ID janitorial needs and then report on those needs (ie, areas that our janitorial staff should be addressing versus the maintenance team).

Cons

I wish there was an app for users to use on their phones.

Reason for choosing Maintenance Care

The Maintenance Care team listened to what we needed and were patient with their training in setting up the system. Very good!

Review Source

TB

Tim B.  
Maintenance Director  
Hospital & Health Care  
Used the software for: 6-12 months

### "not the easiest"

May 22, 2019

3.0

Pros

That it an electronic platform, I can access from anywhere

Cons

I have not found a way to put deadlines on projects that I put in the system

Review Source

Response from GNXCOR

May 23, 2019

Hi Tim, Sorry you are not satisfied with your usage of the system. That being said, you are using an older Edition called 'Basic Edition' which we do not sell anymore. In order to gain the functionality you desire, you would need to upgrade to the Enterprise Edition. It isn't that much more in cost, so let us know if you want more details.

NA

Nick A.  
Assistant Facilities Manager  
Hospitality  
Used the software for: 6-12 months

### "Software for All"

December 4, 2019

5.0

Maintenance care team was very helpful and Professional

Pros

Easy to use and easy to teach others to use the software.

Cons

There is really nothing to say bad about the software.

Reason for choosing Maintenance Care

Maintenance Care was more Professional in answering My question. Every time I sent emails or called. They were very quick to respond.

Review Source

KG

Kathleen G.  
Compliance and Project Coordinator  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great product"

February 14, 2023

5.0

Overall have been very happy with this product and have no complaints

Pros

Setup and ticketing system is super easy

Cons

I have not complaints about this software.

Review Source

PH

Paul H.  
Area Coordinator  
Hospitality  
Used the software for: 1-2 years

### "Keeping touch across a continent"

April 8, 2021

4.0

Pros

Great reports let you dig deep into what's happening across multiple sites

Cons

Takes a while to uncover the gems within it

Review Source

MW

Melchisdec W.  
VP  
Retail  
Used the software for: 1-2 years

### "Goodwill Industries Of Central Oklahoma"

June 20, 2019

4.0

Pros

The overall all operation and the cost.

Cons

The customer support is very slow and it take a long time for updates.

Review Source

Godfrey C.  
Technical Quality Manager  
Tobacco  
Used the software for: 6-12 months

### "Maintenance Care Review "

July 11, 2021

5.0

All we need to achieve using the maintenance control system. As simple as that. This is how good his software is.

Pros

An effective, quick and easy technique to be explored. The system tracks the costs of each department efficiently.

Cons

So far no Cons from me and the team, they just love the system

Review Source

RS

Roy S.  
Facility Coordinator  
Facilities Services  
Used the software for: 6-12 months

### "What a great platform"

March 6, 2020

5.0

Pros

Notification of preventative maintenance

Cons

I hade a hard time figuring out the reporting aspect of the software.

Reason for choosing Maintenance Care

It was easy to use and helped to maintain the facilities production.

Review Source

GB

Gerrit B.  
Manager Loss Prevention Programs  
  
Used the software for:

### "Maintenance Care CMMS software review"

February 21, 2014

4.0

After a short evaluation and pilot process, our product of choice was CMMS from Maintenance Care. Implementation was completed mid 2013 across 19 of our Seniors Care Facilities. Short term results and successes far exceeded our expectations. Much of this can be attributed to the ongoing support from the Maintenace Care team, they have been phenominal. What we like most about this product is that it fits particularly well with the requirements and demands synonomous with Seniors Care. It is also very user friendly but, perhaps most important is that in our case, it encouraged participation from all levels of our staff through the service desk concept, which in our view is one of the corner stones of this product. From that perspective, facility maintenance has become a colaborate effort in our Company to the direct benefit of deserving Residents. As improvements to enhance what is already a very good system, we would like to see bar coding as well as an auditing module in the near future. Over all, we are more than satisfied with our choice of product as well as our association with Maintenance Care as a Company.

Review Source

AM

Adam M.  
Technology Coordinator  
  
Used the software for: 6-12 months

### "Best Program for Managing Maintenance Requests"

April 25, 2018

5.0

Pros

This program allows all users to quickly alert me when something needs attention. I receive an email and able to record the action & give notes about why and if additional service is needed.

Cons

I really don't have any cons about this program. The free version works well for my needs and all users are able to access this program.

Review Source

RA

Rosita A.  
VP, Operations and Facilities  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Goodwill Industries Of Dallas"

December 10, 2020

5.0

So far, in the early stages the product and support has been great.

Pros

Ease of use, impact, efficiency of the product has proven to be well worth the investment.

Cons

Too early to state any cons, so far the product has been very successful.

Review Source

lD

leon D.  
Maintenance Chief  
  
Used the software for:

### "Great software program"

February 21, 2014

5.0

I have been working with the MC software program for many years now, it is simple to use, it keeps me informed of all activities in my building. Any preventive work that is needed, let it be in house or contracted out, is never missed, with the easy schedule set up. with many departments within my operation, the MC software, brings great communication, and keeps all involved, informed. I have worked with many other types of Maintenance software, and this one is by far my system of choice. The support from Maintenancecare tech team, is fabulous, real people, with answers. It is a cost saving tool also, one thing I come to discover, is the more you put in to it, in way of set up and utilizing all function, it deliverers great results in trend and reports

Review Source

LD

Lisa D.  
Executive Director  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "maintenance care "

June 4, 2019

4.0

Pros

the documentation tracking and the accountability to help meet regulatory RHRA regulations

Cons

no sure accept that our residents/ families do not have access

Review Source

ED

Erica D.  
Adminstrative Assistant  
Hospitality  
Used the software for: Less than 6 months

### "Maintenance Care"

September 4, 2018

5.0

So far so good! Everyone in our business is utilizing maintenance care and everyone likes it.

Pros

It organizes all of our work orders. I recently took the webinar for reports and love that there are so many options.

Cons

There are no cons that stick out to me right now

Review Source

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