# Page 2 | Bookinglayer Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Bookinglayer the right Reservations solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133291/Bookinglayer/reviews --- Bookinglayer 4.7 (77) [View alternatives](https://www.capterra.com/p/133291/Bookinglayer/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Bookinglayer ## Showing most helpful reviews Showing 26-50 of 77 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JD Joana D. Enfermera Health, Wellness and Fitness Used the software for: Less than 6 months ### "Muy ruidoso " September 29, 2024 4.0 Buena salvo por el ruido de los coches. Haría falta unas ventanas de climalit si quieren que eso triunfe Pros La decoración del hotel , era muy bonito. También la zona de la piscina . Cons El hotel está al lado de una autovía y El ruido de los coches pasando es insoportable. No pude descansar bien Review Source JD John D. Director Leisure, Travel & Tourism Used the software for: 2+ years ### "Great booking platform for small scale tourist business!" November 1, 2022 5.0 I simply love BookingLayer! After many years, tired of many other 'promising' and expencive booking platforms, I can now work excactly how I want. The first setup takes time. But with the fantastic support team you will quickly get along with the system like a pro. The personall support team is absolutely great. They always listen to your questions and solve actually the most problems by giving you the right feed back.As small scale tourist company I really recommendate BookingLayer! Pros Most impactful is that you can easily combine your accommdations with other products. The magic happens in the creative 'package-'module, where you can combine all kind of your products like activities, guidning, rental, classes, services and other add-on's that the guest want to book in just one single booking. Cons The 'Look & Feel' module is really great! But, it could have more modern style widgets according to daily standard web design. It is a little outdated, especially the media features. But if you have good knowlegde about CCS, HTML and JS you can easy work this around. Review Source JR James R. Founder Leisure, Travel & Tourism Used the software for: 2+ years ### "Easily number one for surf camps/hostels/lodges etc" October 6, 2022 5.0 For us it was to automate our reservation system, instead of me taking emails for bookings. I was super concerned about making the process as easy, pleasant and simple for our clients and this product delivered exactly that. I really enjoyed learning how to use the software and slowly realising that they had thought of pretty much everything I could want of plus more. The team were super welcoming and helpful. If you want the best booking software for your surf camp/ hostel/ lodge I believe this is it. Pros The automation of all reservations and payments was a game changer for me. Saves lots of time, stress, and removes human error. The daily use of the app is very pleasant and easy to use. The online booking engine is clean, slick and intuitive for our clients. Cons I guess the price, but you get what you pay for. Its the best in my opinion. I did spent alot of time researching other options and this was a clear winner for me. Review Source NA Nico A. owner and coach Hospitality Used the software for: 2+ years ### "Very Happy with Bookinglayer!!!" October 19, 2021 5.0 Pros One of the things that i most like is: - easy to use - new staff learn quickly - i can charge by differnt platforms (stripe, bank transfer, debit cards...) -i can send easy link to guest to check in or pay - support agent respond very fast - they have a nice support page to see clear the steps to solve problems -i like some staff alaready worked with Bookinglayer in other surf camps Cons I know they try getting an app but it didnt work i think. maybe soon will be out the app so will be nice that from my phone is a bit more friendly as sometimes can be a bit difficult to do all by phone. Review Source FS Fernando S. CEO Leisure, Travel & Tourism Used the software for: 6-12 months ### "I love bookinglayer software and team" July 26, 2022 5.0 Bookinglayer brought us professionalism and time savings. I'm sure our clients look at us differently than they look at other charter companies just because the service is all online and in a professional manner. In addition to all the time savings generated by the platform. Pros In the beginning i found it not easy to use, but after months of use (lets say more than 1 month) i got used to it and now it helps and facilitate my work. Cons Sometimes i feel that our customers have some difficulty on making a booking. To solve that, i send them a voice message or a phone call explaining that they need to click in the link, select a surf trip date, insert their data, etc. and it works well. Review Source ED Eduardo D. Owner Hospitality Used the software for: 1-2 years ### "Great software for accommodation + activities hospitality businesses" April 24, 2023 5.0 Pros BL provides adequate tools for the niche of accommodation + activities hospitality businesses that other software doesn't. Plenty of metrics, an easy and intuitive backend and most importantly a great booking engine. After trying several other competitors we definitely are settling for BL. Cons Our main feedback would be to improve financial metrics, such us daily and monthly income data, which are now there but need some improvement to add more value. Review Source KM Kevin M. Owner Hospitality Used the software for: 2+ years ### "Great system, great service" January 4, 2020 5.0 Excellent. The system works brilliantly & the support team are fantastic Pros Bookinglayer are a fairly small company and as such are a great fit for the small surf and hostel businesses that they aim at. You can really tell that they really care. They help every step of the way in setting up your bespoke system, and respond quickly to all enquiries. The back office is pretty easy to use in order to add new rooms / packages / services. Cons It could be a little easier to use and make adjustments on one's mobile, but this is a very tiny issue Reason for choosing Bookinglayer Because Bookinglayer included accommodation and I got a good feeling about them when speaking to the team Review Source AB Anna B. Administration Used the software for: ### "Bookinglayer experience since the beginning." October 26, 2015 4.0 We started with booking layer as one of the first. In general we are happy with booking layer. Of course, as with any system, there are advantages and disadvantages to it: Some advantages are: \* Good customer management \* Good overviews with regards to the bookings \* Email templates to quickly answer your customers and save time \* Really clear booking form and procedure, changed this year to meet the newest internet hypes etc. \* Lots of options for payments and good control of payments \* Allows you lots of detailed info about how your bookings are going compared to previous seasons. \* Keeps being updated to the newest standards and is always developed further to meet the newest trends. (can also be a disadvantage of course as relatively frequent changes are made) \* The owner is very helpful if there is a problem or if you are not happy with something, need a tailored solution etc. and tries to think with all of us to find the best solutions for us all. That already brings me to one of the disadvantages: \* It is a product for many camps, therefore not everything might be the way you would do it if you would buy/make your own bookingssystem and there might be a few features which are not interesting to you (we, for instance, do not use the option to also plan the surflessons with it but still do that by hand, so have no experience with that). At the same time it might not be possible to implement some solutions which are important for you or the focus will be on something else at the time since you are the only one asking for it. \* For us BL is not yet detailed enough when it comes to making bills. We still use a different system for that, as regulations in France are quite difficult. Therefore we still need other software for some solutions. Of course it is hard to say how that would be for you. Like I said, for us bookinglayer works well and it was definitely a good choice to start working with it. We are happy with it, however it is hard to say how it would tailor to your business. From our experience the owner is always happy to look at it together with you and will try to honestly tell you if his solution will be suited for you or not. Review Source NC Niall C. Owner Hospitality Used the software for: Less than 6 months ### "We have had a great experience with Bookinglayer - I would highly rate the support which we received" August 1, 2017 5.0 \- confidence about our booking engine - no need to build our own - quality suport when we needed it - working with a company who clearly care about their product and their customers - lots of front and back office functionality - ability to grow into the software functionality as we scale our business Pros 1\. Support - very good quality support was made available to us from day one. At all times the Bookinglayer team have been very attentive to our specific requirements and have made some bespoke amendments for us, which is greatly appreciated. 2. Functionality - there is a lot of really good functionality included as part of the Bookinglayer product. In fact, we are probably only using a proportion of whats available to us, but its good to know that we can expand into the product as we grow out business. 3. User interface - the user interface is very well designed and integrates really well with our website. Customer feedback to date has been excellent, with limited or no problems with the booking engine (which is probably rare). Cons 1\. Set up time - I guess it is a feature of all software, but there was more set up and configuration time required than I had anticipated. 2. Features - as the software has clearly been designed for activity based properties (such as surf camps) it took a little bit of work to configure it correctly for a property like ours (which is a small boutique style accommodation without onsite activities). I needed to use a few work-arounds to suppress some of the standard functionality which wasn't appropriate for us. Review Source TH Thoams H. Office Manager / Surf & Sup Coach Sports Used the software for: 2+ years ### "Love it!" October 8, 2019 5.0 amazing! Pros Easy to use & the fact that its growing and improving so regularly. You guys have made something that works and that's where most people would stop. but you have been pumping out updates and new features on the reg and thats why I wouldn't change for someone else. Cons Are some features that havent been available but with support from your team and feedback by us are being worked on or added in the future and that's not a negative at all this above anything is something I'm most stoked about. so that's not too shabby for a con ;) Review Source RO Ralpho O. Secrétaire Cosmetics Used the software for: 2+ years ### "Super " January 5, 2023 4.0 Il me permet de faire des réservations au client Pros Le produit est super bien et efficace et bien consus Cons L'intégralité n'est pas difficile ,et rapide Review Source CW Craig W. owner Hospitality Used the software for: 6-12 months ### "Bookinglayer allows me spend more time with guests and less on the laptop" May 17, 2021 4.0 Great customer support and a really professional looking template that improves our guest experience whilst giving me more time on the aspects of the job that I really enjoy. I also get the feeling that Bookinglayer isn't content to stand still, they listen to their user needs and are looking to improve their product with a timeline of new features in development. Pros \- The automation of guest replies and payment options. - It organises all the bits and pieces into one place. - It saves time! - The support team are great! Cons \- I'm not a tech guy so the set up was quite challenging for me. I understand the idea that through my involvement in the set up process I've become much more comfortable navigating the product. Reason for choosing Bookinglayer I did look at a number of options ... not sure on names. Bookinglayer's offer just seemed much more polished and offered flexibility. I liked that it was EU owned and run. Review Source LA Laura A. Receptionist Leisure, Travel & Tourism Used the software for: 6-12 months ### "Great Software" January 13, 2023 5.0 Pros The software and the back-office is very intuitive. It makes it very easy for anyone new to the team to get used to it!While doing check-ins you can quickly access a guest profile and see the status of his booking.Being able to create different user’s accounts with different levels of access is also really helpful for our business.Our customers also really like the new booking interface. Cons Cons : The mobile version is , so far, not the easiest to work with. Review Source CD Charlotte D. General Manager Hospitality Used the software for: 6-12 months ### "Booking layer works perfectly for surf & Yoga camps" October 12, 2022 5.0 Pros We use booking layer because we can sell by beds and not just rooms and we can separate guests and add differents activities to any of the guests. Cons None, it was perfect for our business and easy to use for the all front desk team. Reason for choosing Bookinglayer Because i used it when i was working in a diferents company and for was the best for my company Review Source EJ Evert J. Brand Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Great bookingtool and super userfriendly!" May 6, 2019 5.0 We started using Bookinglayer beginning of December 2017 and have spent one entire year-cycle with it. Beginning to end we are very pleased on the results and I would recommend Bookinglayer to all who are looking for a pleasant booking software for their business! Pros Very easy to setup yourself with flexible and to the point customer support! Useful partner software integration and clear calender / booking overview. Plus: the possibility to extract all booking- and customer-data into an excel or csv file. Cons \- Limited in rule setting for automated emails, but apparently more progress on this soon - Not yet the possibility to create reseller accounts. Review Source TG Tono G. Founder Leisure, Travel & Tourism Used the software for: 2+ years ### "Can't imagine using any other system!" July 5, 2019 5.0 Bookinglayer is the most suitable booking software for my kind of business. It doesn't only help me to manage my logisctics, but also get many more bookings. Pros It's amazing how they adapt their features to the real needs of these types of businesses. The booking experience is ideal and helps us get many more clients. Cons At first it can seem a bit difficult to configure but once you get some experience with the system you realize how thoughtful its configuration is. Review Source ES Eric S. Owner Hospitality Used the software for: 2+ years ### "Great software for our company" May 8, 2019 5.0 This software saves us time and headaches. Customer service is great and they continue to develop with the feedback from the clients. Pros The way the frontoffice works and the easy to use back-end. It's a clear system and they have a fast responding team in case of bugs or problems. Cons Reporting could be better, b-to-b options could and will be improved Review Source BB Becca B. Manager Hospitality Used the software for: 6-12 months ### "Great software" January 21, 2023 4.0 Pros It is the only software that has accommodation and tour/activities in a well working software. Lots of great tools, that mage customer management and booking platform super nice and easy to use Cons Changes in the middle of high season, that led to hreak downs Review Source SO Sarah O. Business Development Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Our experience with Bookinglayer" March 28, 2017 5.0 We have had exceptional service from start to finish (and ongoing!) with Bookinglayer. The team could not be more helpful and what we are currently loving about them is that they are continually developing their software, so anything we feel we need to work differently for our unique market - a quick chat and they look at ways to find solutions. I have worked with many booking management packages over the years, but in a new role as Business Development manager for a Retreat business in Ibiza, I put Bookinglayer to the test. My product and packages are not the easiest to decipher, or formulate, but the team at Bookinglayer made it beautifully simple and massively effective. I highly recommend you invest in the set-up package they offer. We had Daniel - one of their 'Support Heros' to come and stay with us on site, and the way he grasped our business model and made it work for us within the programme was exemplary. So much so that I have other friends in other rental / reservation businesses on the island of Ibiza that now want to go with Bookinglayer. Don't buy some 'off the shelf' reservation package with minimal after-care or post purchase support. These guys are great, and I am so happy I have used them (and am continuing to use them) for their after-care service and excellent online 'Knowledge Base' to move my business forward in such a stress-free and friendly way. No hesitation in singing their praises so highly!!! Pros Adaptibility Cons Nothing so far! Review Source CT Carmel T. Business Direector Hospitality Used the software for: 6-12 months ### "Review of Booking Layer" October 3, 2019 5.0 Throughout the set up of Booking layer to the operation of the system we have had a very good, positive and supportive experience. The team are very friendly and available to answer our questions in a timely manner. We have had a very positive experience since moving to booking layer. Pros Booking Layer system is very easy to use and is user friendly. The support from the Booking layer team is very supportive and are available in a timely manner. The soft wear set up for our business has worked well for us Cons I don't think there is anything that didn't work for us. The system is very good Review Source SE Sana E. General director Used the software for: 1-2 years ### "We re happy to work with Bookinglayer with personalized follow up and continuous improvements!" October 11, 2017 4.0 Pros \- Attractive Design - Intuitive use - Family like business with high customer service - Precious Help and advices on the set up - flexiblity to adapt to our business needs - Reactivity on all requests - good app support -Dynamic team behind this tool: they keep improving the software considering the different specific requirements - the team s high knowledge of the surf/kitesurf camp business needs Cons not that much all my feedbacks have been taken into consideration to improve the tool in a short time. Review Source JK Jessica K. Owner Recreational Facilities and Services Used the software for: 6-12 months ### "Thumbs UP!" July 1, 2019 5.0 Bookinglayer has given us the opportunity to become more professional and by making bookings so easy for guests and for ourselves. We get more joy in doing bookings and administration and save a lot of time. Very grateful with customer service as well! Can highly recommend! Pros The structure and layout/setup Easy to use for anyone The customer support and info online Cons In the beginning, we found quite a few options not working well or bugs that needed fixing. It was always sorted straight away though. Reason for choosing Bookinglayer Recommendation from Anna Review Source SR Sophie R. Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Easy to use and lot of features" February 7, 2019 4.0 It gives us a very clear overview of our guests, their bookings and daily tasks to organise transfers, payments etc. The customer service is quick and helpful. Also the developers keep improving and tweaking the system to make it better. We are happy with the system, using it now for 1,5 year and will continue using it. Pros Clear bookingsystem. Easy to add items, packages, discounts. Good overview of the day/month/year Integrations work well with gmail & mailchimp Cons There a few minor bugs, but when i point them out to the customer service they mostly fix them. Review Source AA Aïda A. General manager Sports Used the software for: 6-12 months ### "We would highly recommend booking layer for any Surf camps" September 29, 2019 5.0 This software has probably the easiest back office to understand and work on. It’s really simple, super helpful and anyone can take over In few minutes. Most important thing the front office is clear for our customers. Pros \- simple - adaptability - front office attractive Cons Configuration takes a bit of time but it’s so simple and I’m not sure we can find any software with fast configuration as we all need to specify our products. Reason for choosing Bookinglayer For our surf business is the best option. Review Source KM Kevin M. Owner Hospitality Used the software for: ### "Bookinglayer - just what I've been looking for" March 30, 2017 5.0 I have been looking for an affordable management system for a while now. I own a kitesurf school and guesthouse so when - the owner - got in touch with me to say that their software is designed for surf school with accommodation I had to have a look at it! I used a different system last year but that was just for booking the kitesurf element and they couldn't help me with the accommodation so it wasn't so useful to me (and it was more expensive). My reason for paying to have such a system is that having the whole booking process and payment system automated, (including email templates going out to clients at certain times before and after their trip) will leave me (as a one man band) with more time to do ALL the other things that are involved with running my business. The staff are extremely helpful and knowledgeable about their product. It feels like a small-ish company whereby they are more than happy to help with ANY stupid question (and I have asked a whole stack) or problem. I can't speak highly enough of owner and also Customer support representative (Support Legend). I have evrything set up and live now, and am really excited about using Bookinglayer to it's full potential. Review Source Similar Products Featured