Who Uses This Software?

Pest Control Companies who are focused on getting the best system for a reasonable price.


Average Ratings

18 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Pocomos
  • www.pocomos.net
  • Founded 2011
  • United States

About Pocomos

Pocomos is the pest control software for the 21st century. It has been designed by pest control operators to be available from any operating system, from all mobile devices. It is the worlds most flexible pest control software.


Pocomos Features

  • Billing & Invoicing
  • Customer Service History
  • Dispatch Management
  • Fleet Management
  • Inventory Control
  • Mobile Access
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Property Layouts
  • Quotes / Estimates
  • Scheduling

Pocomos Reviews Recently Reviewed!


Friendly and personable employees but the company seems understaffed to take care of its customers.

Mar 07, 2018
2/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: I signed up with Pocomos because I liked their easy to read screens and the ease of use that it offered. It takes your business to paperless and "somewhat" automated. You will still have to manually identify who needs an upcoming service notification email and then generate it and the same applies with an advance phone call or text message (so not truely automated). Pocomos gives you the ability to text message customers and the customer can text you back. This system also allows technicians to upload photos to the customer's account which is nice.

Cons: I signed up with Pocomos in Feb 2017 and we planned to go live in May / June 2017. By November 30, 2017 I was still NOT up and going. When I sent my 1st data file to them, it came back to me for a proof read. EVERY customer's information record contained incorrect data. I took 8 weeks to manually do the spreadsheet myself to make sure the data was correct. Once the data was submitted, I was then told that they would only import one service per customer and not each service (I could have saved myself 3 weeks at least if I would have been told this ahead of time). Once my data was in "their hands" there were repeated issues of duplicate customers and data to the point they had to wipe the slate clean and redo it. Once redone, the same problems reoccurred. With no resolution in sight and my data file now 3 - 4 months out of date, I had to let them go. I paid fees and charges to convert to Pocomos and had nothing to show for it. I emailed my Pocomos contacts and asked for a partial refund of my charges and I heard back from NO ONE. While I liked the people at Pocomos very much, they couldn't get the job done. And to end the business endeavor, a simple emailed reply on their behalf would have been nice.

Great software for new company

Aug 23, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We love the ease of use with this software. It hardly took any time at all to get used to the features. We love the remote completion option and the ability to send mass texts/emails to customers.

Cons: The Geo-coding seems to be off for a handful of customers which sends our techs on the wrong route. The address is correct when typed into google but not when pulled up through pocomos. The manual Geo-coding wasn't working either which was frustrating.

Overall: We started a new company and checked out multiple software companies and liked the functionality of Pocomos the best. We have been using them for just over 7 months now and have had a few hiccups here and there but the customer support has always been quick to respond and fix the issue. Our customers love getting their invoices via email and we love the variety of ways to communicate with the customer.

Recommendations to other buyers: We have used a few other software options through the years and this one saves us time and money. It majorly cuts down on the number of employees needed without sacrificing good customer service.

Vendor Response

by Pocomos on August 23, 2016

Thanks for your review!

It was good in the beginning but over time they don't care about you.

Sep 05, 2017
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: It is easy to use and very clean looking. Also they kind of have most of what you need. If you like average, there perfect.

Cons: When we first used pocomos it was great. Integration was painful, but it was a upgrade from our last system. But over time you will find out there are better companies who care more about there customers. There guy who does payment processing wow, alot of huge mistakes. They never fix things you ask, or get back to you in a normal time. They seem to implement system upgrades during business hours. There systems seems to be to simple and need more features. Somethings were thought out well, and others I have no idea who was drunk while programing. So it work with Google maps kind of, and then when you put a geo code in to make life easier. Nope it does not work and sends our techs to the wrong house. I am tired of typing. This is not a company to grow with.

Overall: Good stuff

Great Software

Aug 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of processing. Ability to communicate easily between techs and office. Accessability to run office from anywhere. Ease of access for sales reps

Cons: Honestly nothing stands out. If there ever is anything of concern they update the software to customize our concerns.

Overall: We have been using Pocomos for about 2 years now. It has helped us expand how we run out business. We have been able to provide better Customer services, collect more payments and communicate better between techs and the office.

Vendor Response

by Pocomos on August 24, 2016

Thanks Kyle for your review!

Capterra-loader

Easy, thorough and modern software at reasonable pricing

Jul 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Can have as many users as needed, pricing is based on active customer base. Runs the same across all platforms. Modern and easy to adapt to.

Cons: There is really nothing I can think of, we have had a few items we wanted changed and they usually respond to our needs in a timely fashion

Overall: Ease of use, less expensive and easy to adapt to.

I like the endless help from the support staff

Jul 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that servicing and sales is incorporated in the same software and that the support team helps quickly

Cons: I HATE that I have to use their credit card software, it's expensive and communist that they force you to use bottom line payments.

Amazing support. Great product

Aug 24, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: When I first started I was able to enter my company information and was able to just get started. Clear and simple to use. Better functions than most software out there. The best customer service and customer support ever.

Cons: No app for this software. It would really help me since I am the only one doing work and scheduling

Overall: Fits great with my growing business.

Best Pest Control software available

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That it's user friendly, fast, no conflicts with customers accounts. Very easy to use even for someone who is just starting out.

So far so good, the software is pretty easy to use.

Jul 22, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the option to send reminders, and agreements to customers. Also customer service is amazing whenever I run into issues.

Cons: I wish it was a bit easier to navigate, had the option for auto reminders, and I wish I had the option to send estimates to prospective customers.

Thank God for POCOMOS!

Aug 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Customizable. Autopay integration. Routing is perfect. Paperless is truly possible.

Overall: We had a pretty rough experience with our previous software. POCOMOS has been fantastic! Easy to use and excellent customer service. Onboarding was quick and painless.

Vendor Response

by Pocomos on August 23, 2016

Thanks for your review!

Not there yet

Dec 11, 2015
1/5
Overall
1 / 5
Ease of Use
4 / 5
Customer Support

Comments: Minimal custom reporting, less sorting ability. Existing reports are deficient. No sales reports. The Payments report is closest you come. Sales tax reports change daily even for prior months. No bulk payment input available, you must go to each customer individually.

Team is (well was) responsive and easy to work with. Product has good direction and some very good features. Underlying databases may need to be reconstructed to go to next level and eliminate current instability (above mentioned tax reports, auto credit card processing always going down, etc)

Vendor Response

by Pocomos on February 15, 2016

This seems like just a simple misunderstanding of the features of the product. Pocomos features a custom report writer, a sales report bundle, and bulk payment options. We appreciate the review, and would recommend that you take advantage of our training options including videos, webcasts, and user manual in order to learn about the specific features that have been cited here. Thanks!

Pocomos improves efficiency and gives freedom of use

Jul 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Overall, very satisfied. I have been using this software for over 4 months and it's awesome. It allows me to be mobile and run my company from my ipad so I'm not stuck in the office. I love the fact that I can access the software from my Mac at home, my PC at work, my iphone or my ipad, and it works well on all of them. It also offers unlimited users to log in simultaneously, instead of having to pay for a certain number of licences. It has many features that are cutting edge and improve overall productivity. They also have responsive customer service, free training and they are always updating it with new features. Well done Pocomos.

Really good software

Aug 09, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It¿s relatively easy to use. I really like the new feature of the SMS TEXT that it sends an alert.

Cons: I wish it would send 2 day out reminder texts automatically.

Overall: Overall, it has been great! I know that it is still a work in progress but for the most part, it¿s nice!

Capterra-loader

Not a bad foray into cloud based pest software

Apr 04, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: It's a fluid system, easily ported to multiple devices/multiple routes. You can access data from any device that can run the app, divide & optimize routes easily, set Technician schedules easily as well from Mobile or PC.

Cons: Pricing is based on number of customers you have. I feel like this is a poor choice, inevitably leading to off-target charges. The customer base is fluid, many are not repeat accounts, & it makes budgeting more difficult.

Overall: It started us down a longer path until we found what worked best for us. Paperless, cloud integrated software is the goal for most service companies, which this provided.

Deciding to use Pocomos is one of the best decisions I have made for my business

Jul 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used Pocomos in my company ever since its inception. Going paperless and having a system that manages every step in the customer process is one of the best decisions I made for my company. Pocomos is super easy to use, whether it be on my phone, iPad or computer. I would recommend it to anyone who has a pest control company or is thinking about starting one up. Pocomos is already great and they are committed to continued growth and progress so they will only get better.

The best software for pest Ive ever seen.

Mar 17, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pocomos allowed us to grow from startup to a sizeable company (medium-sized by most counts) with very little heavy lifting. It takes care of routing, scheduling, and work orders for us. The best part is allowing us to do a paperless system, and although some of our customers dont want emails, most do, and it allows us to get rid of TONS of paperwork.

Vendor Response

by Pocomos on March 17, 2015

Thank you for your review!

Good software, and it keeps getting better

Aug 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've had Pocomos for about two and a half years now. They were good to start with, but they keep making changes and the software gets better and better. They also have some tools that I haven't seen elsewhere in pest control software. Great software particularly for companies with a residential focus and that have sales reps.

Excellent product that meets a real need in the industry

Jul 22, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Great product! Constant development. Good price. The only complaint I have is getting more timely feedback on suggested developments and fixes.