Average Ratings

2 Reviews

  • 3 / 5

  • 2 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native

Vendor Details

  • Alemba
  • alemba.com
  • Founded 2007
  • United Kingdom

About vFire

Alemba develops vFire, an Enterprise Service Management application that combines user-focused design philosophy with robust out-of-the-box functionality. Backed by a quarter of a century of heritage, Alembas specialist Service Management software is trusted by a large number of Enterprise-scale organizations across the globe.


vFire Features

  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal

vFire Reviews Recently Reviewed!

Excellent end-to-end automation and impressive process breadth

Apr 19, 2017

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not

Pros: Automation from start (customer form submission, scheduled, etc.) to finish (backend script, orchestration engine, SQL command, etc.).

Cons: IT user interface takes some time to get used to, and isn't browser based

Overall: Alemba has picked up product development from VMWare and given a new life to this fully featured service management system. Under the hood is a high performance automation engine and process support for the core and supporting ITSM processes. Amazing support and engagement from the Alemba team.

Recommendations to other buyers: Gives a very rich feature set and excellent support experience at a low price point

Whoever designed this should put down the bong.

Oct 17, 2018

1 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Pros: Nothing. there is no redeeming quality what-so-ever with this application.

Cons: The GUI is not only useless as a business application but an annoying thorn in the side of progress and efficiency. There is tons of useless space taken up by big blue bubble graphics where data should be. When you enlarge the view, it doesn't only increase the size of the text in the data fields but also every single graphical object on the screen and rearranges the placement to accommodate everything on the screen at once, to the point where your data is unreadable in the little window in the center of the screen. The animation transition from page to page lags and makes working with the data less than fluid. New pages open for certain data fields that takes you a more detailed window for that data even though you are working on a single record. In and out of multiple data sheets for one record is ridiculous. I could go on and on but steer clear of this train wreck if you want to save your company money and it's sanity.

Overall: After using this thing for the past 4 plus years, I learned that my organization is going with another solution very soon, which is one of the main reasons I am staying. I was honestly considering job hunting solely based on my experience with Vfire.