Cloud, SaaS, Web Mobile - Android Native Mobile - iOS Native
Alemba develops vFire, an Enterprise Service Management application that combines user-focused design philosophy with robust out-of-the-box functionality. Backed by a quarter of a century of heritage, Alembas specialist Service Management software is trusted by a large number of Enterprise-scale organizations across the globe.
Excellent end-to-end automation and impressive process breadth
Apr 19, 2017
Service Management Lead
Mining & Metals, 10,001+ employees
Used the software for: 2+ years
Ease of Use
Features & Functionality
Value for Money
Likelihood to Recommend:Not LikelyExtremely Likely
Pros: Automation from start (customer form submission, scheduled, etc.) to finish (backend script, orchestration engine, SQL command, etc.).
Cons: IT user interface takes some time to get used to, and isn't browser based
Overall: Alemba has picked up product development from VMWare and given a new life to this fully featured service management system. Under the hood is a high performance automation engine and process support for the core and supporting ITSM processes. Amazing support and engagement from the Alemba team.
Recommendations to other buyers: Gives a very rich feature set and excellent support experience at a low price point