Average Ratings

1 Review
  • 5 / 5
  • 3 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native

Vendor Details

  • Alemba
  • alemba.com
  • Founded 2007
  • United Kingdom

About vFire

As the successor to VMware's Service Manager product (formerly infraEnterprise), Alemba's vFire IT Service Management Software has inherited over 20 years of knowledge and offers a truly innovative user interface that puts customer experience front and centre. Founded on the principles of education, innovation and Gamification, Alemba's revolutionary vFire product exemplifies our commitment to developing Seriously Fun Software.


vFire Features

  • Availability Management
  • Change Management
  • Configuration Management
  • Contract Management
  • Dashboard
  • Incident Management
  • Problem Management
  • Release Management
  • Self Service Portal

vFire Reviews

Excellent end-to-end automation and impressive process breadth

Apr 19, 2017
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not

Pros: Automation from start (customer form submission, scheduled, etc.) to finish (backend script, orchestration engine, SQL command, etc.).

Cons: IT user interface takes some time to get used to, and isn't browser based

Overall: Alemba has picked up product development from VMWare and given a new life to this fully featured service management system. Under the hood is a high performance automation engine and process support for the core and supporting ITSM processes. Amazing support and engagement from the Alemba team.

Recommendations to other buyers: Gives a very rich feature set and excellent support experience at a low price point