Average Ratings

1 Review
  • 5 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native

Vendor Details

  • Alemba
  • alemba.com
  • Founded 2007
  • United Kingdom

About vFire

Alemba develops vFire, an Enterprise Service Management application that combines user-focused design philosophy with robust out-of-the-box functionality. Backed by a quarter of a century of heritage, Alembas specialist Service Management software is trusted by a large number of Enterprise-scale organizations across the globe.


117065

vFire Features

  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal

vFire Reviews


Excellent end-to-end automation and impressive process breadth

Apr 19, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Automation from start (customer form submission, scheduled, etc.) to finish (backend script, orchestration engine, SQL command, etc.).

Cons: IT user interface takes some time to get used to, and isn't browser based

Overall: Alemba has picked up product development from VMWare and given a new life to this fully featured service management system. Under the hood is a high performance automation engine and process support for the core and supporting ITSM processes. Amazing support and engagement from the Alemba team.

Recommendations to other buyers: Gives a very rich feature set and excellent support experience at a low price point