Cloud, SaaS, Web Mobile - Android Native Mobile - iOS Native
As the successor to VMware's Service Manager product (formerly infraEnterprise), Alemba's vFire IT Service Management Software has inherited over 20 years of knowledge and offers a truly innovative user interface that puts customer experience front and centre.
Founded on the principles of education, innovation and Gamification, Alemba's revolutionary vFire product exemplifies our commitment to developing Seriously Fun Software.
Excellent end-to-end automation and impressive process breadth
Apr 19, 2017
Service Management Lead
Newcrest Mining Ltd
Mining & Metals, 10,001+ employees
Used the software for: 2+ years
Ease of Use
Features & Functionality
Value for Money
Likelihood to Recommend:Not LikelyExtremely Likely
Pros: Automation from start (customer form submission, scheduled, etc.) to finish (backend script, orchestration engine, SQL command, etc.).
Cons: IT user interface takes some time to get used to, and isn't browser based
Overall: Alemba has picked up product development from VMWare and given a new life to this fully featured service management system. Under the hood is a high performance automation engine and process support for the core and supporting ITSM processes. Amazing support and engagement from the Alemba team.
Recommendations to other buyers: Gives a very rich feature set and excellent support experience at a low price point