--- title: "Alemba Service Manager Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Alemba Service Manager Software - reviews, pricing plans, popular comparisons to other ITSM products and more." source_url: "https://www.capterra.com/p/133304/vFire/" page_type: "product" language: "en" --- # Alemba Service Manager Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Alemba Service Manager ## What is Alemba Service Manager? Alemba Service Manager's support for IT Service Management (ITSM) is transformative, offering a cloud-based platform that centralizes and automates IT operations. It streamlines IT services by integrating processes and workflows into a unified system, enhancing efficiency and service delivery. Alemba Service Manager supports incidents, problems, changes, and configurations, promoting a systematic approach to resolving IT issues and maintaining infrastructure stability. The platform enhances user experience through a self-service portal, allowing end-users to easily request services and track requests, thereby reducing IT staff workload through automation and self-resolution capabilities. Additionally, Alemba Service Manager provides powerful analytics and reporting tools, offering insights into service performance, operational efficiency, and supports continuous improvement of IT services, ensuring they align with business objectives. ## What is Alemba Service Manager used for? [Service Desk](https://www.capterra.com/service-desk-software/)[IT Service](https://www.capterra.com/it-service-software/)[CMDB](https://www.capterra.com/cmdb-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £52 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Alemba Service Manager?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://alemba.com&name=Alemba Service Manager) ## Alemba Service Manager Overview Updated August 2026 AI summary Alemba Service Manager delivers IT service management for enterprise organizations, covering asset tracking, incident and problem management, change control, and support ticket handling. It supports service desk, CMDB, and IT asset management needs, offering a self-service portal, customizable workflows, and integration with third-party tools. Deployment is available across cloud and desktop platforms to suit diverse environments. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Alemba Service Manager 3.7 (6) VS. [4.6 (797)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price £52 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.0 (6) Ease Of Use 4.6 (784) Value For Money 3.8 (5) Value For Money 4.4 (705) Customer Service 4.2 (5) Customer Service 4.5 (737) ## Alemba Service Manager alternatives Highest Rated [4.7 (145)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.3 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) [4.5 (776)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/227102/JIRA-Service-Management/) [HaloITSM](https://www.capterra.com/p/200140/HaloITSM/) [4.7 (44)](https://www.capterra.com/p/200140/HaloITSM/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/200140/HaloITSM/) ## FAQs about Alemba Service Manager Overview ### What company size and specific industries is Alemba Service Manager built for? Alemba Service Manager is designed for large enterprises and mid-sized businesses that need IT service management solutions. It is built for organizations in healthcare, education, finance, and government, making it a fit for regulated and public-sector environments as well as commercial businesses. Features and Usability ### What are the key features of Alemba Service Manager? Alemba Service Manager offers incident, problem, change, and release management, plus service request and ticket management. It also includes a self-service portal, service catalog, knowledge base management, configurable workflow, SLA management, CMDB, asset tracking, audit trail, analytics, and third-party integrations for IT service operations. Pricing ### How much does it cost and what fees or limitations are included? Alemba Service Manager starts at £52 per user per month on the Price on Application plan, with pricing tailored to each customer’s requirements. The plan includes all software modules and 24/7 support. A free trial is available, but no fixed tiered pricing is listed. Integrations ### Which third-party tools and platforms does Alemba Service Manager integrate with? Alemba Service Manager integrates with over 20 third-party tools and platforms, including Jira, Asana, HubSpot CRM, Microsoft 365, Microsoft Teams, Microsoft Outlook, Microsoft Entra ID, Microsoft Excel, Microsoft Intune, and Microsoft Sentinel. It also connects with Slack, Workday HCM, iTrent, Nagios Core, PRTG, SolarWinds Observability, RealVNC Connect, BMC Helix CMDB, and BMC Helix ITSM. Getting Started and Support ### What training and onboarding options does Alemba Service Manager offer? Alemba Service Manager provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided instruction, webinars cover group learning, documentation offers written reference material, and videos provide self-paced walkthroughs. Getting Started and Support ### What customer support options does Alemba Service Manager offer? Alemba Service Manager provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and 24/7 Live Rep support. No reviewer feedback about support experience is available in the catalog data, so user sentiment on response times or helpfulness cannot be summarized. ## Features AI summary Based on 834 ITSM reviews Capterra data shows that buyers of ITSM rank the following features as their top priorities: - **Asset Tracking** (**53%** of reviewers rated this feature as critical) - **Support Ticket Management** (**58%**) - **Incident Management** (**60%**) Alemba Service Manager supports all three features that reviewers rate most highly: **Asset Tracking**, **Support Ticket Management**, and **Incident Management**. Together, these capabilities help businesses keep visibility into IT assets, manage service requests efficiently, and resolve issues faster, allowing teams to maintain service quality and reduce operational delays. Incident Management 5.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Change Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and monitor efficient handling of all changes/transitions Self Service Portal 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Access Controls/Permissions Define levels of authorization for access to specific files or systems Active Directory Integration Integrates with Active Directory Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alemba Service Manager 85 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Change Management: Track and monitor efficient handling of all changes/transitions - Chat/Messaging: Communicate using direct chat or messages within the system - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - CMDB: Configuration Management Database - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contract/License Management: Track, store, and access client contracts or licenses - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard Creation: Creation and customization of dashboards - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Impact Management: Analysis of impact/effect on IT services and other business processes - Incident Management: Manage and track all disruptions and incidents - Inventory Management: Track and manage inventory levels to maintain proper supply - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - IT Risk Management: Manage risks related to IT systems - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - License Management: Track and organize the number of licenses available to the organization - Live Chat: Ability to chat online in real time - Localization Automation: Adapt content to display differently based on viewer location - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Procurement Management: Organize and manage all processes/procedures involved in purchasing goods and/or services - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Relationship Mapping: Creating relationships between different IT assets to define their status and dependencies in a network - Release & Deployment: Planning, coordinating, and executing the deployment of software or system changes into a live or production environment - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Requisition Management: Review, approve and cancel requests for goods/services to be purchased - Resource Allocation & Planning: Assign available resources (human and/or non-human) to various projects and tasks - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service History: Track work performed and resources used for past customers, sites, or assets - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Supplier Management: Manage all supplier data and operations - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.7 (6) 3.7 Based on 6 reviews ## Pricing Value for money 3.8 (5) Free Trial [View pricing plan details](https://www.capterra.com/p/133304/vFire/pricing/) Price on Application £52.00 Per User,Per Month It includes: - All software modules and 24/7 support Value for money 3.8 (5) 3.8 Based on 5 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (5) 4.2 Based on 5 reviews ## User reviews Overall rating 3.7 Based on 6 reviews Filter by rating 5(2) 4(2) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent JC jill C. Service Desk Operational Analyst Education Management ### "not sure what goes here " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 23, 2024 overall I have been using this product for over 15 years and have seen many improvements and can t wait for the admin improvements Pros the ease of workflow management - the creation and setup of forms and workflow Cons html email templates and the small areas that admin have to work in Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PM Paul M. Change, Asset and Configuration Officer Government Administration ### "Fully featured system with plenty of configuration" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 22, 2024 Great package and price to start with a software system that was functional but had issues to begin with. Since the upgrade to v10 and above ASM has been getting better and better and we are more than happy to keep using it for the future. Pros Since the latest versions the administration has been really come on. There is everything you need if you are willing to take onboard all of the features on offer. We've recently started using features to assist our automation and Alemba have everything we need. Cons It can be tricky to find some of the settings as they are tucked away or hiding (sometimes they are not in the help but that's rare). Earlier versions were buggy but since the commitment to better quality control the software has become very reliable and future features look very useful. Switched from [IFS assyst](https://www.capterra.com/p/6742/assyst/) We had to put in a tender to look at the market. Alemba ticked all the boxes and more. Reasons for choosing Alemba Service Manager We chose Alemba because they ticked all out boxes, had all the features and more and the pricing was excellent. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Brandon C. Press Assistant Information Technology and Services ### "Quirky Old School IT Ticketing Software" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 3/10 March 6, 2021 I used vFire daily, all-day as a Level 2 Desktop Support Agent. The experience was basic at best and reminded me of a 1990s piece of software. There were daily issues like freezing and heavy lag in addition to aggravating UI actions that were just plain annoying. Pros I didn't enjoy much about using this software as an IT worker in 2020. It is past its prime and too bloated for the needs of a modern business. Cons Cut the bloat! The UI is like using an excel spreadsheet which may have been fine before the time of multiple monitors but today's IT worker needs something that is fast and nimble. Today's IT worker may have 15-20 other applications running at any given time and vFire only drags CPU usage down more. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Backbone Engineer Telecommunications ### " Business Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 23, 2020 Overall Its good tool for business for little tricky for users to understand initially. Pros Its good tool for creating Internal/external incidents. It helps in tracking records. It makes life easy. Cons Interface is little harder to understand and not much friendly. Deployment is harder. its also pricey. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KL Kent L. Materials Acquisition Manager Information Technology and Services ### "Whoever designed this should put down the bong." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 October 17, 2018 After using this thing for the past 4 plus years, I learned that my organization is going with another solution very soon, which is one of the main reasons I am staying. I was honestly considering job hunting solely based on my experience with Vfire. Pros Nothing. there is no redeeming quality what-so-ever with this application. Cons The GUI is not only useless as a business application but an annoying thorn in the side of progress and efficiency. There is tons of useless space taken up by big blue bubble graphics where data should be. When you enlarge the view, it doesn't only increase the size of the text in the data fields but also every single graphical object on the screen and rearranges the placement to accommodate everything on the screen at once, to the point where your data is unreadable in the little window in the center of the screen. The animation transition from page to page lags and makes working with the data less than fluid. New pages open for certain data fields that takes you a more detailed window for that data even though you are working on a single record. In and out of multiple data sheets for one record is ridiculous. I could go on and on but steer clear of this train wreck if you want to save your company money and it's sanity. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PS Peter S. Service Management Lead Mining & Metals ### "Excellent end-to-end automation and impressive process breadth" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 20, 2017 Alemba has picked up product development from VMWare and given a new life to this fully featured service management system. Under the hood is a high performance automation engine and process support for the core and supporting ITSM processes. Amazing support and engagement from the Alemba team. Pros Automation from start (customer form submission, scheduled, etc.) to finish (backend script, orchestration engine, SQL command, etc.). Cons IT user interface takes some time to get used to, and isn't browser based Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.