# FORM OpX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FORM OpX the right Data Collection solution for you? Explore 36 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133308/Forms-Automation-Software/reviews --- FORM OpX 4.5 (36) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of FORM OpX Ease of use 4.0 Customer Service 4.7 ## Pros and Cons in Reviews MG Michel G Director MIS & ITMedical Devices, 201 - 500 employeesUsed the software for: More than 2 years. “The support team is responsive in acknowledging a problem reported. “ May 26, 2021 ## Showing most helpful reviews Showing 1-25 of 36 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MA Maia A. Production supervisor Used the software for: 2+ years ### "Form.com easy and complicated to use" February 26, 2019 4.0 Pros Form.com is an application that is very simple and user friendly. Offline mode features are great during emergency cases. Cons Application can't be used without tutorial videos(so for the beginners i suggest to thoroughly watch instructional videos before using the app. Review Source FÇ Ferhat Ç. Project Manager Machinery Used the software for: 6-12 months ### "Makes our operations more compliant with the regulations" November 19, 2022 5.0 Pros FORM OpX makes sure that our operations are totatlly compliant with the general regulations. Cons Mobile application of FORM OpX could work with a higher performance. Review Source JH Jeff H. CEO Used the software for: 6-12 months ### "God-awful experience. Cost me boh time and money. Avoid at all costs. " June 13, 2017 1.0 Lots of headaches and lost sleep. Pros Absolutely nothing. It is near impossible to work with collaboratively without getting nickel and dimed at every turn. Cons See above. I don't like anything. I was not delivered what was promised and then was nickel and dimed to do so. Ultimately had to completely abandon and hire a developer. Review Source AM Andrew M. Marketing Food & Beverages Used the software for: Less than 6 months ### "FORM Review" December 7, 2022 5.0 very capable software with support to boot Pros Easy to set up and use with no limitations on how I wanted to set it up Cons There are so many bells and whistles it takes a minute to wade through them in set up, but that's the price for so many options Reason for choosing FORM OpX Options in GUI, price, service during set up Review Source GP Guy P. Business Analyst Environmental Services Used the software for: Less than 6 months ### "Early stages, decently impressed" January 6, 2017 5.0 Above and beyond anything, Form.com has an amazing support team. They are very easy to access (web chat within the program) and are very helpful. The program itself has a large number of features which hurts its ease of use. There are "lots of ways to skin the cat" which is a double edge sword. Many options are great but can get confusing if it's not streamlined. There are elements that the program doesn't do natively but you can find workarounds for it through the use of alternate options. This might feel "hacky" to some, but the flexibility allows for great potential. The systems ability to do electronic signatures is not as robust as I would like, and we often require that a document be sent to someone to sign (similar to Docusign). There are possibilities within this program, but they feel more hacky and I would like a better native way to handle multi-person workflows than this system offers. Data retention is great (unlimited as far as I'm aware). They also provide API use that I have not tested as of yet (but will be using eventually). Overall a solid recommendation, but make sure you get a demo of exactly what you are looking for to make sure that their tool will meet your needs. Pros Flexibility and potential for workarounds Cons High learning curve for advanced features. Would like to see more flushed out advanced features. Review Source SM Santino M. Student Education Management Used the software for: 6-12 months ### "Form OpX Review" May 31, 2022 5.0 Pros Form OpX has excellent form building capabilities. All options for data entry are available making forms easy to customize based on the purpose. This software has allowed for us to collect user information in a very efficient way. Very easy to navigate. Cons The app tends to lag at times however minor updates should address this issue. Review Source RD Ryan D. Director of Operations Used the software for: 2+ years ### "The software have been great! By far has the most customizable features of all its competitors. " June 13, 2017 5.0 Pros The ability to customize nearly everything. The large database of interactive logic makes the forms your own. Cons Initially it was geared more towards just surveys. It has started to evolve to be more robust though. Review Source SH Shoshannah H. Office Manager Accounting Used the software for: 1-2 years ### "Glad we found Form.com" November 15, 2022 5.0 It's been great and we can change our questionnaires on the fly if a new question arises. Pros The ease in creating our questionnaires. Cons Changing the format/look/appearance was more complicated. Review Source JB Jason B. Used the software for: ### "Form.com and Key Survey Is the Best Form and Survey Software I've Ever Used" March 6, 2017 5.0 We utilize Form.com for doing quality control in the construction industry. The ability for us to be able to capture data in real time, out in the field and the type of data we are able to capture - along with the speed of the upload back to our servers - makes Form.com the best Form Software that we have used. We have utilized everything from custom built to large enterprise software for forms - and nothing compares. 1) Quality - 100% the best. 2) Ease of Use - I would say that depending on the complication of your rollout (ours was fairly complicated) that learning how to set the software can take a little bit. But once you know it - you can create dozens of forms that do powerful things like Skip Logic and collect Photos with ease. 3) Features & Functionality - I think that Form.com, especially with their API, has the best features. 4) Customer Support is outstanding - every person I have worked with at World App is world class. 5) Value for Money - I would say that there might be less costly solutions out there - but World Apps willingness to work with you and for the overall value you get - I would put it right at the top. Form.com is an irreplaceable part of our business. Review Source EL Emily L. CEO Retail Used the software for: Less than 6 months ### "Excellent Data Entry Program" January 14, 2017 5.0 I use Form.com for data entry for my business and find it to be a very smooth and efficient program. It's got great plugins and it easy to use; I am not technologically inept but I am also not the most tech savvy person and I find this program to be very user-friendly. It's helpful that you can grant (or deny) access to other employees on the forms. There is an offline mode also, which has been great for my team on certain occasions. You can also attach photos in the forms which is a must for my company. This is a very versatile program that has numerous features and functionality beyond what we use it for. I would highly recommend Form.com to any business or individual that is looking for a good quality data entry program. Pros Great customer service, offline mode, grant/deny access to forms, photo input in forms. Cons No cons thus far Review Source DP Derek P. Used the software for: ### "Great tool" January 13, 2017 5.0 We have been utilizing this software for more than three years and it has been a game changer for us here at Imperial. The platform works extremely well and has been effective in ensuring we provide outstanding service to our customers. Customer service at Form.com is top notch! Review Source MG Michel G. Director MIS & IT Medical Devices Used the software for: 2+ years ### "Does what it says on the tin" May 26, 2021 4.0 Overall I rate this product as good. We use it in critical processes and it works well. The support team is responsive in acknowledging a problem reported. Sometimes fix can be long coming. Note: A problem is not always a fault it can also be an issue at the user-end. Pros 1\. The ability to fill forms easily (dropdowns, radio buttons, tick boxes). 2. The ability to have checks and logic in the forms. 3. The ability to collect signatures and create PDF output which are of regulatory importance. 4. The ability to integrate with our in-house applications through the API. Cons 1\. The design and underlying meta-data of forms is a bit rigid. 2. There lacks some flexibility which affects maintainability. 3. The lack of a sandbox for testing. Reason for choosing FORM OpX It covered the very specific and critical needs we had defined. Review Source SN Shawn N. Marketing Communication Manager Construction Used the software for: 1-2 years ### "FORM,com" November 15, 2022 4.0 My overall experience has been pleasant. The customer service is very responsive. That is typically a make or break with products. Pros Mobile capabilities and customization. Cons It's a bit cumbersome on the form creation side. Understanding the menus and how everything works together took a a good bit of time to get used to. Alternatives considered [Formstack Documents](https://www.capterra.com/p/206506/Formstack-Documents/)[Docusign](https://www.capterra.com/p/121506/Docusign/) Reason for choosing FORM OpX Same reason above. The ability to download apps on Microsoft desktop computers Switched from [Formstack Documents](https://www.capterra.com/p/206506/Formstack-Documents/) Offline access and the ability to download apps on Microsoft desktop computers Review Source AD Assunta D. Consumer Marketing Manager Consumer Electronics Used the software for: 6-12 months ### "Provides great form creation infrastructure and increases data collection capability" November 28, 2020 5.0 Form.com is a pretty sufficient infrastructure to create forms for the purpose of collecting data from customer base, we use this data to improve our products in accordance with the satisfaction and compliant points of our customer base who already purchased our products and currently experiencing them. Pros Form.com allows us to collect data from user base of our products and we acquire reliable data and understand the path we should follow in the product development process by referring to the statistical customer satisfaction and complaint points. Cons Form creation interface should be improved to allow faster form launching especially must be powered with more customizable, ready templates so that we can launch a campaign with minimal afford and directly start interaction with the customer segment we are targeting. Alternatives considered [123FormBuilder](https://www.capterra.com/p/122770/123ContactForm/)[FORM OpX](https://www.capterra.com/p/133308/Forms-Automation-Software/) Reason for choosing FORM OpX Form.com was the best alternative in terms of pricing plan for unlimited number of forms. Switched from [TrueContext](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/) Form.com had a better pricing plan for the unlimited number of form creation. Review Source JG Jose G. Design Design Used the software for: 1-2 years ### "Funcional" December 15, 2022 5.0 Muy buena facil manejo gran gestion de documentos y muy util diariamente Pros Su gestion de formularios en linea agiliza mucho el trabajo diario Cons Algun tipo de tutorial para personas inexpertas Review Source LS Lauren S. Chief of Staff Health, Wellness and Fitness Used the software for: 1-2 years ### "Team and Capabilities" November 18, 2022 4.0 The implementation team has been amazing and their engineers are very talented are form creation. The customer service team is very responsive and knowledgeable as well. the form capabilities are limited but if you are looking for basic features, the system will suffice Pros It is very easy to capture and analyze data. Creation of forms is not overly complicated once you truly learn the system Cons It is incredible inflexible, if edits need to be made you likely need to create a whole new form. There is little to no ease for external users to be able to sign forms (especially if they do not use email) and the dual signing capability is almost non existent Review Source MC Matt C. Mortgage Field Inspector Used the software for: 6-12 months ### "Mortgage Field Inspections" February 15, 2019 2.0 There are many situations with mortgage field inspections that require a quick, decisive visit. This app does not seen capable of anything quick. There are occasions where the longer I am in front of a property taking pictures, my personal safety can be put at risk, or my client may have legal issues from violating the stay of Bankruptcy protection. Unfortunately, from my experience and many others in the same industry, this app is too slow for us to be efficient and effective inspectors. Pros It is very simplistic and easy to navigate around. That is the only positive I can think of for this app. Cons For the android app, on a new Android Pixel XL phone, the app has some issues. The layout or order of the questions and pictures, mostly pictures, is not organized in a logical order for my industry. The amount of time that it takes to click "take picture", to loading up the camera within the form.com app and taking a picture,then acknowledging to keep this picture consumes way too much time. The app lags during this process and sometimes will close by itself or the picture just acknowledged does not get added and is lost in the ether. This app has also lost complete inspections and all photos with no record that they ever existed. Review Source KRC Karl Rodrigue C. sales manager Cosmetics Used the software for: 2+ years ### "way too expensive for what it is" May 26, 2022 3.0 my experience with this software did not convince me and in this sector I find that the competitors do much better and at a lower price Pros an application that improves its service by collecting data from its customers with very good statistical tools we can see the customer is satisfied and make decisions Cons on android the application is not doing well. some update is considered to make it more stable and better grip. Review Source AY Adam Y. Application Administrator Medical Devices Used the software for: 1-2 years ### "Great software for streamlining data capture and form processing" November 15, 2022 4.0 Pros Easy to build forms and enough features and plugins to keep the ball moving. Cons Wish there were more plugin options for form building. Review Source HT Huy T. Director of Quality Telecommunications Used the software for: 1-2 years ### "Form's Experience" November 15, 2022 4.0 Having records and evidence to share with our customer. Pros Easy, simple and ability to view data through dashboard. Cons Very slow, and are still working to resolve the speed of the data on sync. Review Source PM Phil M. Head of Digital Systems Farming Used the software for: 1-2 years ### "A product that meets all of our requirements" September 15, 2016 5.0 We spent a long time looking for a product that could capture data online and offline, add logic and validation to the forms, empower our team to build their own questionnaires and also allow us to host the system in our own data centre. We finally found form.com and the implementation was straight forwards and ongoing support has met our requirements as our userbase has grown. Pros The system is highly configurable but not complex, so our in-house resource can use the system without the need for IT's involvement. The software can be accessed on any platform and the system is being constantly improved. Cons If anything, the look and feel could do with a refresh, but this is probably due to the flexibility of the system. Review Source PL Peter L. Director Financial Services Used the software for: 2+ years ### "An effective, intuitive and efficient solution for any and all assessments/questionnaires/etc." December 14, 2016 5.0 Form.Com offers solutions from simple customer care questionnaires to complex task management. Start with the simple work and move into the complex as your experience with the product increases - it can really be "all things to all people" for any interactive dialogue with customers or suppliers. Strongly recommended! Pros Simple, intuitive, scalable; exceptionally well supported Review Source ML Michael L. Service Center Project Manager Facilities Services Used the software for: 1-2 years ### "Amazing Features and Flexibility" December 12, 2016 5.0 After an extensive RFP for a new survey provider, we landed on Form.com, and have a fantastic experience since. The software is loaded with features and is flexible enough to handle all of our demands. Customer support is very responsive and knowledgeable. Love it!! Pros It's so flexible. You can accomplish almost anything you want with this tool. Cons I always feel like I need more training so that I can better understand some of the features/capabilities we don't use. That's more of a "me" issue than the software ... Review Source MC Matt C. Regional Manager Restaurants Used the software for: 1-2 years ### "Very user friendly. Very easy to use." June 13, 2017 5.0 This has created a very easy process for auditing restaurants and maintaining consistency across the markets. Pros Ease of use for new users. It is very easy for new users to implement this platform in their restaurants. Cons Creating forms can be tough until you get the full training. Although once you get the full training, it is very easy. Review Source JI Jake I. IT Support Analyst Consumer Goods Used the software for: 6-12 months ### "Customize City!" June 27, 2018 5.0 Pros Great customization for any forms you want to use. A lot more options than Microsoft's attempt at "Forms." Feature packed! Cons Not very easy to use without training videos. Not something you can just pick up and use. Would like a more user friendly experience. Review Source Similar Products Featured