Who Uses This Software?

Kareo is popular with physician practices from 1-10 providers and medical billing companies with 1-100 providers.


Average Ratings

503 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $74.50/month/user
    See pricing details
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Kareo
  • www.kareo.com
  • Founded 2004
  • United States

About Kareo

Kareo web-based practice management/medical billing software with integrated electronic claims processing is the most user-friendly and easy set-up solution on the market. Kareo is popular with physician practices from 1-10 providers and medical billing companies with 1-100 providers. Users can schedule appointments, verify insurance eligibility, send e-claims, receive electronic insurance payments, manage collections, store documents online, and print custom reports.


Kareo Features

  • Admissions Management
  • Billing & Invoicing
  • Charge Capture
  • Clinical Notes
  • Code Processing
  • Custom Bundles
  • Electronic Health Record
  • HIPAA Compliant
  • Practice Management
  • Scheduling
  • SMS Messaging
  • Vaccine Management

Kareo Reviews Recently Reviewed!


Great in theory for a large clinic, not great for smaller practices due to cost

May 11, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like how billing is integrated into the PF EHR, and the customer service/ training turotials very clear and easy to understand.

Cons: onboarding both a clinic and individual providers a bit expensive, and better suited for larger clinics with multiple providers. they are also very very persistent for months and months after declining to onboard.

Overall: good for larger clinics

The most intuitive product I've used.

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: The training videos, coaching sessions, and customer support have been very good.

Pros: It makes sense and you can start using it right away and learn about the other features as you go along. This is the fourth EHR I have used and the only one I would recommend.

Cons: Their messaging could be improved. I like to use my messaging as a sort of "to do" list, but I cannot mark messages as "unread" to come back to later. There are also a few issues in the prescribing that could be improved, but it is generally very good.

Kareo for a new startup practice

May 10, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We have been using Kareo since our office opened about a month ago and it is user friendly and fairly simple. I think there are many more features I will enjoy as I get more familiar with the product. I am happy with our choice.

Pros: I have enjoyed how easy it is to become familiar with Kareo. The EHR is very intuitive. I can maneuver in the system easily.

Cons: I have had a difficult time getting my lab account integrated. I also had a couple of missed training appointments with my account manager in the beginning, so that was frustrating.

Don't Do It

May 10, 2018
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: If you are looking for a very basic scheduler, choose this. If you want any kind of extra features or have multiple employees using the system do not choose this.

Pros: It will schedule your appointments. You can block out individual's schedule for specific periods of time.

Cons: Not user friendly. Not easy to see multiple schedules at one time. Not connected to EHR so you have to have go back and forth between 2 different programs.

Capterra-loader

Very easy for anyone to use and learn!

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The reporting ability and the ease of being able to explain a balance to a patient. Scheduling a patient on the right day/time is important and being able to time block and customize for 5 Drs has been beneficial.

Customer Service reps are always there when we need them to walk us through an issue, which isn't what we always experience.

Cons: Updates can be tricky. If we had notice of exactly what pieces were being updated, it would help out quite a bit. However, updates aren't that frequent and usually its for the better.

Overall: Having multiple Drs under one set up was originally tricky. Once I was able to get in there and move around a little I was able to do what I needed and patients have not been affected.

Not Medicare Compliant

Apr 11, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: Automated text message reminders sent to patients when they work are helpful. The software automatically posts good reviews to multiple websites.

Cons: Separate EHR and billing programs. Nowhere on an eval or POC for a physician to sign and date, ( have to hand draw a line, looks unprofessional). Need to enter a patient's referring physician every time on the billing sheet, it doesn't automatically transfer from the demographic data. Manually have to fill in an authorization on to the billing sheet from the billing program (requires remembering which patients have limited visits or dates) for every encounter. Customer services takes weeks to correct a problem. One issue with a template took 6 months!!

Overall: Electronic billing.

very user friendly

Apr 04, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: it is very user friendly and easy to use. Kareo has nearly every option available to perform on time and efficently

Cons: support is not timely but they are getting better. There are too many options in the HELP pull downs when you type in a topic

Basic and easy to use

Mar 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The functions are basic and easy to use and navigate. I like that you can tab through the fields instead of having to move the mouse and click on each field to populate.

Cons: Sometimes it takes a while for support to respond to issues and sometimes they do not notify that a problem has been resolved.

Overall: Easy to use and navigate.

KAREO IS A SUPER USER FRIENDLY PROGRAM

Mar 16, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: OUR OFFICE WAS VERY SURPRISED TO SEE THAT IT WAS VERY SIMPLE TO USE THIS PROGRAM. AT FIRST IT DOES SEEM LIKE ITS A LOT BUT YOU QUICKLY GET USE TO USING IT.

Cons: BASIC VIDEO TRAINING IS WHAT MADE OUR OFFICE STAFF FEEL LIKE THIS WAS NOT A USER FRIENDLY PROGRAM. THIS NEEDS UPDATING.

Capterra-loader

Great support and help for billers

Mar 11, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I think , billers must have created this tool. The integration with the clearing house is fabulous. We can track claims and work rejections/denials immediately.

Cons: Its disappointing to admit that the support and troubleshooting was not that great. I have had many times where I have had to get with Kareo support for some system glitches and errors. It slowed down my work as a scribe.

Overall: It was a great system for a small clinic as I have experience with Epic as well. This software made my job easier as a scribe as we no longer need to use paper and pen.

super user friendly

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I did research on a bunch of different EHR's and this one was the most user friendly and had the easiest billing program.

Pros: it is very user friendly. the billing function has a checklist that allows easy management of your billing. the website feature is also an added plus.

Cons: the videos for training are very basic. I spent a little time just messing around on the website setting up my website and when I went to take the training online, it was basically a review.

Horrible Customer Support

Feb 27, 2018
2/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Ease of use, very simple and intuitive. Customer service was good at the beginning, but now impossible to reach.

Cons: Customer support almost impossible to reach, I sometimes wonder if they just have people in sales looping more people onboard like a Ponzi scheme. It's almost March and I can't get any answers as to why our "Trizetto migration" has not been done, and enrollments keeps changing the date. Meanwhile, we have barely received any collections since November.

very complete solution

Feb 27, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: other software I have used before don't include the marketing feature and it is easy to send newsletters to patients. I also like the billing feature

Cons: integrating with current databases and reporting features are very clunky and not easy to use at all. A lot of errors and you have to be watching to make sure it is working

Overall: good software to take medical notes, send out newsletters, billing, etc. Setup is a headache though

Lost thousands due to their incompetance

Feb 26, 2018
1/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: You have to enter the payers, their addresses, and all the info for the entire billing infrastructure as well as the particular patient's info. Then, it fails and you need to be watching each particular claim to find out if there was rejections or if the money isn't flowing. Is thousands of dollars lost worth a low price?

Pros: seemlessly integrates with Practice Fusion. There is no up front cost. really the positives are hard to write

Cons: Didn't send claims to medical assistance then when finally getting through to them they said : 1) it was my 99213 code ; then 2) medicare did it and 3) everyone else but them

Don't waste your money

Feb 21, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: While they do integrate with your clearinghouse, it is a nightmare getting them to find missing ERAs. It does integrate with our current EMR system, but there are better software options that integrate with your EMR that have better customer support.

Cons: Reporting is subpar, you will find yourself running multiple reports to get the information that you need. Also, their customer support team is not helpful. You will find yourself calling them u

I am truly puzzled as to how Kareo has ANY good reviews at all.

Feb 19, 2018
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It looks pretty...especially on the clinical side. They have INCREDIBLE SALES PEOPLE who will make you think Kareo software and everything else about the company is GREAT.

Cons: Support is horrible and its very hard to get anyone that you can understand. Even if you can understand, they don't know billing or the software and seem to just be working off of some script Kareo has put together for them. The success coaches literally just send links to the online help like you haven't already read that crap and were unable to find the answer yourself.....if the answer were actually there, but it isn't. Very hard to see what patient payments are for if a parent of a child pays because it only shows the cardholders name. Very difficult to make payments. You have to go to 30 different places to see one patient's account. I really do not like this software at all, but I really don't have achoice in the matter as my provider likes the clinical side of things.

Overall: Literally, none other than the fact that its cloud/web based.

Vendor Response

by Kareo on February 26, 2018

Thank you for your feedback. We appreciate the assessment of your experience. While Kareo may not have been a good fit for your practice, we have over 40,000 happy, productive users. If you would be willing to provide your contact information, we would love to get more feedback about your onboarding and support experience. We would also be happy to spend more time with you in order to help maximize your effectiveness with the software. Please email us at CustomerSuccessTeam@Kareo.com so that we may help.

Kareo sales department was very easy to work with for our purchase. They were prompt to reply and able to answer most questions immediately.

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I really appreciate the user-friendly function of the software. The platform is easy to move between and offers several great features that you don't usually see in this price point.

Cons: I would like to see more customization on the day to day reporting functions from the EHR platform. They have a robust billing platform that can generate what I need, but some of the reports would be helpful inside the EHR platform as well.

Great product by far the most easy to navigate thru the system. Need to have more products like.

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I wish this product was out on the market befor.
Great product by far the most easy to navigate thru the system. Need to have more products like.

Cons: Is it reliable on all sources? Have to up load and download all the time. Needs new updates every few years.

Finger pointing

Feb 08, 2018
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality

Comments: Fraud

Pros: Sales people tell you this softeware does it all basically. You¿re told you have their hands on support, but not the case.

Cons: Not what you are sold. You HAVE to build all these different templates to accommodate your practice. NO transparency. Finger pointing when you have an issue. So many different departments so that you are left confused as to the purpose of your call. No access to clearinghouse because they know you¿ll figure things out on your own! No access to a corporate office email or complaint line!

Love this product

Feb 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to manage EHR and PM. Note taking does not require a lot of "clicks" to get the job done.

Cons: The cons are the time difference from where i am and kareo main office being on pacific time. But hopefully will not have a lot of problems where i need support.

I used Kareo in the past as an EHR and billing software

Feb 06, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Their EHR software is good. It meshed well with their billing software and the whole system is easy to use once you learn it.

Cons: It took a while to learn how everything works together. It is a friendly system, but a bit different than other EHR software so it took a while to learn.

Within the price range, an adequate software program

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I am generally satisfied, as I do not think another program at my price point would offer the features and flexibility I was seeking. This program has its quirks, but is very functional. Once I am more familiar with the program, I may feel even more favorably about it.

Pros: Flexible software which combines free-text with templates, allowing for a more individualized progress note. Cost effective for a solo-practitioner, with the required features of scheduling, billing, EHR, electronic prescribing (including controlled substances), and Patient Portal. Customer support for migration from other systems and coaching for success has been plentiful and quite helpful.

Cons: Documentation does require a lot of mouse clicks. The billing component is not particularly intuitive and also requires multiple steps to accomplish what should be fairly simple. Scheduling also has many mouse clicks and is more complex than it should be. The billing platform and the EHR are not the same, and they do not always synchronize with each other, leading to duplicate work.

Worst EHR ever

Feb 04, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: What bothers me the most is that I have cancelled it but they cannot even provide my patients records. Out of the some thousand patients I have, they are only able to extract a few hundred patients. Now the accounting department wants me to pay to have access to my patients record even though they cannot provide data to extract all my patients. I have paid my new EHR to migrate my data but Kareo was not able to provide all the data. All they care about is money. Please save yourself the ordeal and look for a different EHR. Kareo is useless

Cons: I used Kareo for a few months after my billing company recommended it because they are familiar with the PM but it turned out a disaster in every respect. 1. Horrible templates 2. Eprescribing sometimes works and sometimes it doesn¿t 3. Customer service is non-existence 4. Very expensive

Not for outpatient rehab

Jan 26, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Cloud based and can be accessed through all devices, relatively easy to use, they have a claims processing facility which will process your claims for a monthly fee

Cons: Doesn't have the functionalities needed for outpatient rehab clinics especially in regards to CMS requirements

Prescription of narcotics

Jan 25, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The program does provide safety over diversion of medication. Easy to prescribe most medication but not narcotics

Cons: Difficult to prescribe narcotics with secondary page and have to prescribe one item at a time. Also the emr does not keep account of prescribed medicine over lengthy period of time

Fairly good and reasonably priced

Jan 24, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I like the clinical area, as that is what I try to look for with products these days. The billing feature has not been used. I like the charting

Cons: It's a bit pricey for what you get. So of the items seem to not be as smooth as I would like. However overall good.

Kareo is excellent for our multi-specialty practice

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Kareo is extremely easy to navigate. Customization for what you prefer is an excellent feature. The ability to complete various tasks such as billing, entering notes, etc. is very efficient.

Cons: The price for this software is beginning to be a bit high for our practice, but the software itself is amazing.

The marketing platform provided by Kareo is first rate. I would recommend this product to anyone.

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have used Kareo's marketing platform to greatly enhance our market visibility and awareness. I would recommend this product to anyone who is interested.

Overall: We have been thrilled with the service they provide.

Worst EHR and PM tool ever

Jan 23, 2018
1/5
Overall
5 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: Everything poor implementation poor customer service no one knows the PM or EHR side of it. Big waste of money. getting any help at all is next to impossible you get disconnected when they have no answer as to why the programs are not interfacing properly

So far so good. No major problems or issues.

Jan 20, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Good value for your money when it comes to the most important tasks at the office: write soap notes and prescriptions.

Pros: Easy to use and navigate. Writing and sending electronic prescriptions is a snap. Creating new charts is very easy

Cons: Which I could use the space bar to insert shortcuts. Editing shortcuts is cumbersome. Making new templates is very complicated. No letters included.

Kareo is a great way to have your patient information at your fingertips. It is so easy to use.

Jan 18, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that all of the information is hooked together. So, you can make a note that will on each record, along with the relevant information.

Cons: The search features are not great. You can put a word into the search that you know should bring something up, and it says no result. I would like an easier way to look for information.

Overall: I was able to make many notes about the patients and their appointments.

Transition from this software to another was difficult.

Jan 18, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: We didn't fully use the program to its fullest extent. We were closing out a provider on the account to transfer to our own software.

Cons: Wasn't very easy to data dump. Also, customer service wasn't great on helping us. Losing a client can do that though.

Easy to use, I like the templates

Jan 16, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Was not able to move diagnosis from most important one to least important one in that order. Also difficult to enter orders for tests x-rays. Felt that the documents types were somewhat limited and archiving was also limited. Also autosave function was not there. If you left the EMR, or switched patient, went to a different task of function went then all your work that you have put in would disappear

Pros: Easy to use, like the template. Customization of the template was Not very difficult. Easy to find patient in the system.

Cons: Was not able to move diagnosis from most important one to least important one in that order. Also difficult to enter orders for tests x-rays. Felt that the documents types were somewhat limited and archiving was also limited.

Worst Customer Service I have EVER experienced. Truly. Used over 8 different EHRs since residency, never experienced such a disaster.

Jan 11, 2018
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: Awful, I'm actually quite easy to please if a company does their part. I have done all their legwork, paid up front, still have no refill requests being submitted from pharmacies and no e-lab because no one ever bothered to instruct me to separately submit a new account with the labs. They only "discovered" this 3 months after the fact, when I demanded to talk to a manager. And then they sent me an automated enrollment email that should have been sent Day One. It's is a blackhole abyss of your time. Save your time- as doctors, it is much more valuable than doing the job, enrollments assistant that can't- and won't- do their job.

Pros: The billing reports are detailed and efficient. Unfortunately, the biggest factor- A/R accounts- is completely skewed if you take insurance. They ONLY compute an A/R report based on your listed self pay rates...so you get a completely unusable number in delinquent collections that really doesn't mean much. Otherwise, it is easy to see your collections for the month, amount cash, credit, check, insurance payor. That's about the only positive thing I have to say.

Cons: I paid a year up front from a smooth salesman and to this date, 3 months after paying my first year, am not receiving any refill requests from pharmacies. I have spent COUNTLESS hours communicating with them- they have instructed ME to call SureScripts, call Quest, call LabSoft. After an hour on the phone, the operator at SureScripts (who is the e-scribing integrated PARTNER with Kareo) told me she had no clue why I was calling her as every loose end remained on Kareo's part. I told this to my "coach," her manager, the manager of enrollments and they continuously redirect me back to call SureScripts- because they can't figure out why I am not receiving any requests from pharmacies. I talked to a manager who had been specifically assigned to my account due to the nightmare thus far (in addition to no refill requests, I also have ZERO e-lab prescribing) he told me he would be the only person communicating with me directly due to the run around. The same day- (SERIOUSLY)- another person from enrollments called me after she had talked to the manager to call and tell me that the SureScripts had been denied, but couldn't tell me why, when it was submitted...and then couldn't confirm it was even submitted. So I'm still paying for an additional EHR so I can get refill requests. It is insanity. I can't even begin to express my frustration. Also, when you send a portal message, the patient has no clue. They don't send an email as a notification to login to the portal to view a new message. When I brought this up to my success coach, she told me to train my patients to login every single day- in the rare case they may have a message to view...You have got to be kidding me.

Nice Software

Jan 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ease of posting payments, it is very easy to see what did not post correctly so that it can be fixed right away when a check does not balance.

Cons: I do not like when you have to correct anything that was posted. It will make you reverse every payment that was posted after the payment that needs to be corrected.

Bad for small business owners

Jan 09, 2018
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: The ease of use was initially good for my purposes (a small acupuncture practice) but unfortunately the EHR went from free to $150 a month which is not sustainable.

Cons: This was initially a good product for me but the price is simply way too high. I am now using Unified Practice the EHR AND Practice Management Software combined with the ability to add billing for a much smaller fee. I cannot recommend Kareo to small medical practices. The price is simply too high.

excellent practice management software for general outpatient practices

Dec 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I would like to see more support for creating more personal or customized templates for my wound care practice

Pros: I like the fact that EMR is very user friendly for billing, practice management and clinical documentation from the front end.

Cons: not easy to build customized templates for my specific practice. Could be more friendly for template building for a larger outpatient market

Easy to use and learn. Great customer service

Dec 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: This software is made for the layman. It is super easy to use and easy to learn new steps. The customer service is excellent. They walk you thru anything you need help with. I highly recommend Kareo for your office billing needs.

Best software on the market

Dec 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are too many pros to list. From the patient demographics screen to reporting - it has it all!

A promising products failed due to poor leadership and service

Dec 12, 2017
2/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I was a long time client, I started in 2010, just left this year after they increased our flat rate fees per physician by 25%, costing us EXTRA per month. This caused us to have to change our entire EHR and Billing system resulting in a lot of stress and expense. When I was notified of the price increase I emailed to protest and it wasn't until I sent in a cancellation notice that I got a reply. On top of all that, they billed me for one additional month after I cancelled. I strongly recommend avoiding this company. Also, my colleague not only adopted their software but also tried their billing services and it about put him out of business. They were so bad he is contemplating suing them for lost revenue.

Pros: Lots of functionality, batch processing, good reports, cloud based accessibility, management of multiple users and accounts is very simple, good visual scales of billing performance.

Cons: Sudden price increases can cause huge problems for your business if you are a small practice. Terrible customer service for established clients (different department than for new clients). Tech support takes forever.

They are not fully certified for meaningful use as advertised. T

Dec 08, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: fairly intuitive EHR. Really this is the only benefit. I started using this when it was free, and thats about what it is worth. Very little functionality. Basically no support.

Cons: They are not fully certified for meaningful use as advertised. They have not kept up with this lately. Customer support has gotten worse despite charging more and more. NOw they just email you support articles and charge you for "expert guidance". EHR is clunky, a lot of bugs. Notes often don't save. CHange pricing without notice!

Kareo is a great system

Dec 07, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: I like that many people from the office can work on the program since it's cloud based. The customer service and training has been great! Training videos and how to do things step by step is helpful.

Cons: A bit hard to learn payments and having to transfer insurance from old system to new system isn't as easy.

customer support for EHR

Nov 30, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: i have been using Kareo for many years. The customer support is very frustrating. Hold time to speak to someone is more than 30 minutes. Today I try to contact someone regarding EHR support.after waiting on hold for 35 minutes someone answered the phone. The line was not clear and I couldn't understand what she was talking. Further questioning she was in Costa Rica and did not have any clue what I am talking about. She transfered me to someone and again another hold for 20 minutes. Finally I had to hang up the line. I am using another EHR for my nursing home patients MDLOG/MDOPS. Customer service is excellent. Get to talk to some one within few minutes and the reply and help I get from them is very impressive. I wanted to talk to someone in Kareo who can help me. The answer is we will create a ticket and someone will contact me later. Never get a call back. I don't have time to write reviews but I am forced to do with the lack of knowledge their support staff has.

Easy to set up and great customer service

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the way it looks, it is bright and colorful. It is very easy to navigate once in the chart. There is a lot more for me to learn as I just started using this product. So far, it is great!

Cons: I easily deleted a section while writing a note and had to redo it as I could not get it back, auto save would be awesome

Great value for the money

Nov 14, 2017
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: Kareo provides a great service at a reasonable price, It integrates well with WebPT which allows for single entry.

Cons: The set up and customer service are hard to reach and deal with. I think some of that is because we are on the east coast and Kareo is on the West

Quick and easy learning

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I liked how easy it was to learn the software. It was easy to catch on quick and get used to using all the features.

Cons: Sometimes the online help system online was not very useful because I would type in a question and it would give me a broad answer.

Potential to be a Great EHR, not updating probelms fast enough.

Nov 09, 2017
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: Great Value especially when a practice is starting off. Simple Practice Management and Great Tutorials for training. My sales Rep. Don Yates is the reason I selected the product.

Cons: Customer Service is too slow to respond. Other EHR I'm looking at are constantly improving, suggestions I've made in the past seem to never be fixed.

Not the best, but not the worst

Nov 09, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: The software is easy to learn and use. It is easy to verify the patients insurance and you can save it each time you verify it.

Cons: not an easy way to apply credits to another service line or another date of service, clearing house rejections do not always have a clear explanation to why they reject. When charting, it will not auto save and if you do not do chart quick enough, it will kick you out of the system and you loose everything you've charted on.

Kareo is the best

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: All in all is a great software

Pros: Love this system. Very easy to learn. We use this for billing in combine with webpt. Reasonable price

Cons: The toll free is not accesible in our area. I just request a weekly sales report if possible to add it

Easy to use, nice text shortcut feature.

Nov 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Calender should be printed in the grid format rather than each appointment, so that appropriate time grids can be maintained well.

Pros: Ease of use, text shortcut features are awesome, ease of loading the template to initiate the note.

Cons: Needs more categorization for templates regarding therapy and rehabilitation. Printing the notes is a challenge as you have to print them one by one. If there is a feature to print multiple notes at same time, it will be really helpful to save time and make the chart at the end of treatment course, rather than printing one note at a time.

Kareo is not user friendly

Nov 07, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: There is too much advertisement in Kareo

Pros: When I started my new position I had to train myself on Kareo. It was pretty easy to navigate as a new user.

Cons: When scheduling in Kareo, the calendar made it difficult to make an appointment due to the size of current patients on that screen. When I cancel an appointment advertisement pops up as soon as I cancel and won't let me navigate away.

Capterra-loader

I consult with Kareo users to increase efficiency

Nov 01, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It connects with Webpt so providers can create the visits and send to Kareo. The no response feature is great to see what hasn't paid in a time frame you pick. When creating statements, it allows you to post payments and recalculate statements before sending. Customer support is always helpful

Cons: The auto post feature on secondaries, post a duplicate write off amount, creating a false credit. Encounters and claims are separate. If you want to change something on a claim you have to find the encounter first. Set up is lengthy but Kareo helps

Overall: Less headaches and frustration

Always an issue

Oct 19, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Extremely
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Comments: If product is not working why should I have to pay full price for 2 months when program was less than functional

Pros: able to fox rejections right from rejection screen. Ease if use. Moves quickly. I cant really find that many pros at the moment. I always have cases open that take months to be resolved.

Cons: Customer service. the fact that there is always an issue and case open for months at a time. Its hard to use a product that is always less than operational

Great product for the price.

Oct 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Comments: Kareo has been a good fit for my practice.

Pros: I like that the EHR and billing portions are integrated and I like the ease of use. It was very easy to learn how to use Kareo's EHR and billing software. I like the web app so I can work from home.

Cons: The only con I've found so far is that when I sign a chart note, the note is closed so then I have to reopen it to e-fax it.

Extremely frustrating, very poor functionality. After 1 year I left the company.

Oct 15, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: Initially, the electronic software (EHR) was free, which allowed considerable forgiveness of the product. I initially appreciated the technical support from people who cared about their product and service. Unfortunately, the most common replies to questions from I.T. were apologies for not being able to provide what customers wanted and needed the most, see below.

Cons: 1. Creating progress notes frustrating. Must save notes before changing screens, otherwise all information LOST. No auto-save. Saving data prior to change in screen, must save and CLOSE the document. Multiple steps to re-open again. Always inefficient.
2. Doctorbase is an "answering device for providers" to provide caller's phone number. The glitch for NEW callers: NO NAME provided, no message recorded. 10-15 "unknown" callers by end of day: 1/2 -3/4 were salesmen or bankers wanting to give loans.
3. When I changed companies, unable to transfer data in bulk. Had to transfer every patient individually. Other companies ALL had ability for bulk transfer. Would have to transfer emails individually, all 15,000.
4. Limited & unsophisticated ability to create progress notes to limit key strokes.
5. Requesting program upgrades: infrequent, rarely helpful, never quick or responsive even for minor change requests.
6. Initial support staff NEVER heard from again. I had to sort out problems by trial and error . I had 10 years prior experience in sophisticated programs before this disaster.
7. This is only a few of the problems I had before leaving. 6 months later, I received a call from Kareo asking how I would like to improve my experience & upgrade the system. They apparently did not know I was long gone.
8. Working with pharmacies never smooth or easy.
9. Many more issues, unfortunately, that I have suppressed.

Overall: From Kareo: no significant benefit, mainly frustration.
From your program to review Kareo: this was easy, helpful and productive. You know how to keep a person on-point.

Kareo

Oct 12, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy of use and streamlined system. The price is comparable to other software. The software is very clean looking and easy to navigate through.

Cons: The ability to totally customize the software to fit out needs. That's the main con for us. No other cons.

Extraordinarily Disappointing

Sep 21, 2017
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I would not recommend doing business with Kareo at all. Their products are sub-par. I have found out just how sub-par in the last 3 months of transitioning. Any organization that continues to charge a customer's credit card after twice confirming a plan cannot be trusted, and that was after numerous other broken promises. The people we worked with were all very nice, but the systems they had to work in failed to actually assist customers. Please invest your time and resources elsewhere.

Pros: Our small 2 provider office started out relatively successfully with Kareo about 4 years ago with both EHR and Practice Management (PM). I thought my trainer did a good job. After that...it was downhill.

Cons: We added three more providers in time. Kareo's promised functionality on their PM platform didn't receive attention, support or vision that really paid off on the user end. The EHR experienced minor improvements that were hailed as miracles, however still lacked significant benefits. Kareo transitioned to charging for EHR and the communication with us at least failed completely. It took 2 months to come up with an agreement our office felt was fair, however it was all initiated by us. Their solution was to give us 30 days to transition to a new platform, which since it takes 3 months to implement their program, I pointed out that wasn't really reasonable. We have fought to get our data in any type of usable format, both clinical and business and spent 100+ hours trying to get it through the back door. Really, a very very disappointing experience.

Easy to document and send scripts.

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Scripts are not tedious to send. Pt documentation is easy to use. The format for finding pt is user friendly.

Cons: There is no stand alone eprescribing or part time options. The initial set up for controlled substances I thought could have been smoother.

Looking for More Compatability with other Softwares

Sep 14, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Very user friendly, nice appearance, easily able to access topics, reports, and other clinical data such at progress reports with Quality and patient education. I do really like the help tips provided within the patient charts as well.

Cons: Lags quite a bit, occasionally experienced lost notes, does not provide auto-corrections on spelling errors.

Stay away from Kareo except you want nightmares and hardship

Sep 14, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Do not sign up with them. This is too much trouble. I have been dissappointed since the sign up.

Cons: They are unprofessional and the software is outdated and worthless. They will cause anyone much hardship and worries. Stay away from them. They have no help and do not know what they are doing. There is better out there. Do not believe anything their salesmen tell you.

Customer service so poor you may never discover any redeeming benefits

Sep 14, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: I am puzzled by previous positive reviews that I read when researching products for a new practice compared to my experiences with other products in the past and my experiences in trying to implement Kareo. When Kareo was free, people must felt it sufficed and not worth complaining. The total lack of response to questions or complaints is surreal. I do not see how this company can survive. I'm trying to figure out whether to bail out now or try to adapt to get at least something from my investment of time so far.

Pros: It allows flexibility to structure notes to include narrative information.

Cons: Can't get answers to questions or any sensible follow up from startup coach who always states that he will check with a colleague and get back to us but never does. This is the worse customer service I have ever experienced in my life. Requests to talk with a supervisor lead nowhere. No one responds. Chat line staff sign off on problem tickets before reported problem resolved. Problems abound in almost every area--saved notes disappear without explanation, e-prescribing is cumbersome and not suited to work flow typical office practice. There is no training module and no instrcutions available for the e fax services through updox, no glossary of error messages, not reliable transmission to send or receive.

Kareo seemed to be thorough.

Sep 12, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Variation...... The program seem to have significant variation on how to do things..................

Cons: Steep learning curve. It took quite a bit of trial and error.....It was somewhat difficult to learn.

Easy to use, but difficult to maintain in urgent care

Aug 29, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: One major draw for EMR systems is customizability, I feel with Kareo I wasn't able to customize the EMR to the providers' needs.

Pros: The system was easy to use, basically click on an area and type in your medical chart. Easy to use on most platforms (both Apple and PC).

Cons: Patient eligibility was faulty. The patients eligibility was "unable to be determined" more often than not, we had to use third party sites or call for verification of eligibility.

Get what you pay for

Aug 18, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: It's inexpensive so that's attractive for a small clinic. It's also helpful that it's cloud based .

Cons: The PM and EHR don't always work together. Scheduling is cumbersome. Former employees are still listed and can't be deleted. Customer support is poor.

I began to use this system with templates that I created. I have used different systems and found this feature to be difficult. I have designed my own website so I am not a stranger to template making tasks.

Aug 17, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: I appreciate the discount for e prescribing only. I am a single person office, pay for a schedule system that is excellent and allows the pt. to prepay, and tech support is five + stars.

Pros: I can e prescribe and this is a great time saver. However, I would like to more easily print scripts for controlled substances without using 1 sheet per script. I treat ADHD and my patients often require 6 scripts.I do not use the scheduler, notes, etc. Because I do not take insurance, it appears that the insurance features would be beneficial. I also like the ability to find diagnoses for ICDM-10 by referencing ICDM-9.

Cons: One must find the pharmacy in demographics so as not to waste time. Using the prescription generator oftentimes will display those applicable pharmacies as does the demographics page.

Watch you AR!

Aug 16, 2017
2/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Extremely
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Comments: Disappointing.

Pros: The system is fairly easy to use. Our original account representative was extremely helpful. When I would request certain reports, she would make sure that I received them monthly.

Cons: Watch you AR. If you commit to them the billing portion, they do not work your agin AR (even when I would call hem to find out the status.) Posting to patient's accounts would go to a line item, and not separated, which would make it look like the patient had a balance. Kareo (which is not located in the US) only does data entry for the insurance reimbursements, if there is a coding issue, they let it expire and do not have an issue with not collecting any funds. Also, if you don't stay on top of it, there are entries of write off's that the office is never informed of.

Bad Customer Service

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Extremely
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Pros: The scheduler is very helpful, I like that we can place a color coordination. I also like that you can view it when you hoover your mouse over it.

Cons: The view settings, you can not adjust your views. Reports are hard to set up and customize even with the Excel Ad-In.

Overall: Newer use than our old one but not what our intentions and not user friendly, aesthetics could be better and better synchronization with the practice management

Great product at a good price

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: The interface is straightforward and easy to understand. Integrates well with labs, pharmacies, etc. The billing and EMR functionality are priced separately and both very affordable.

Cons: Telemedicine capability is through integration with another company that charges per call, so that will take away a bit from the value-add of telemed, but overall very affordable.

We almost switched!

Aug 08, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The program was fast; switching from chart to chart or the calendar was much more efficient than our current software.

Cons: The interface was generic looking and not user friendly. Creating a new patient chart was very time consuming and not the easiest to understand.

Stay Away, there is better out there. Take the time to look.

Aug 07, 2017
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Comments: Watch out - their billing practices are not honest. They will get you coming and going.

Pros: Great trainers (at least ours was). Not much else good to say - the salesman was slick, but from then on it was a nightmare.

Cons: Once past the initial set up, they are rude and support is not good. Software is not intuitive and certain features are not offered. No functionality for mid-level practitioners, non MD providers, etc.

poor urgency handling customer concern

Aug 01, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Pros would consist of the ease of learning the fundamentals of working the EHR. It is pretty self explanatory once you fire up the application.

Cons: Our practice is located in Arizona, and the time on our EHR is incorrect since the base of kareo is located in California our system is on California time as opposed to Arizona. We have brought this issue to kareo, nothing was done there was no resolution to this matter and the time is still incorrect. One major issue that we are having is, we use a desk top for the use of kareo and as well as an Apple IPad. We are having an issue accessing "labs and studies" on the iPad and every time we open up this tab our app not only kicks us out but does not allow us to access the labs from the iPad thus causing Dr. Patel to then have to leave patients room come to the front to look at the labs, majorly taking away from Doctor Patient time. This matter has been brought to kareo's attention numerous amounts of times, and still it is not resolved we have been having this issue now for a total of 3-4 months. We call and receive a very typical answer from them stating that "we have our engineers working on it and someone will give you a call" no one ever gives our office a call back. we are very dissatisfied at this point with kareo and cons definitely out weigh the pros with this system.

Title your review - Sabat Automated review test case. Please feel free to remove it.

Jul 31, 2017
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: Your Review - Sabat Automated review test case. Please feel free to remove it.

Pros: Pros - Sabat Automated review test case. Please feel free to remove it.

Cons: Cons - Sabat Automated review test case. Please feel free to remove it.

We have used this program for almost 2 years and it is so easy to work with!

Jul 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: What I like most is the ease from moving from one area to another without having to close everything down and reopen it.

Cons: There needs to be a better way to do patient statements. Right now I have to remember who owes what and when to send them. There needs to be something to just click on and print all patients due.

Overall: Fast smother payments from insurances

We have been using this for some time and it's the best and easiest to learn how to use of all them.

Jul 18, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to institute and learn how to use. Helps integrate website promotion as well. Cloud-based so it can be accessed from anywhere.

Cons: Takes a long time for bugs to be fixed after having reported them. This is pretty annoying, As they should be able to institute changes relatively quickly.

Overall: It runs my office!

Terrible. Going on 4 months, cannot bill Medicare due to their incompetence. No formal training.

Jul 16, 2017
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: lots of options in reports, but not easy to figure out. colors of screens are easy on the eyes. no other good comments.

Cons: Poor training. poor customer service. errors that I do not get answers on. Does not pull in appointment code & ending date of service, using Care360 for EMR. Pulling up info - not enough info shows. No place to make recommendations (like when pulling up the list of "encounters", which insurance is it). Too many steps to find the patient balance, why is it not on the first patient screen. Also, copay, have to add an extra step in to find copay for insurance unless the patient has a card. Difficult to figure out what needs to be fixed on denials. No place to put the reason the patient is coming in that will cross over. So an "office visit" for any reason, we make a note and then have our staff print that day's appointments - or flip between systems. I have over 30 years experience, the sixth system I have been on, and I am NOT happy.

Overall: I cannot honestly say that has given up much benefit = perhaps more options for reports.

Terrible Experience

Jul 14, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Not much. The orange guy logo? That about sums up my likes. I have nothing nice or positive to contribute.

Cons: Kareo is outdated and difficult to navigate compared to other available software. It lacks functionality and intuition, completely incapable of anticipating the needs of its user. The ability to sort through super bills is RIDICULOUSLY inefficient. (I have many examples of poor software design, that is making my life hell.) The soft ware has so many "An unexpected error has occurred" alerts that prevents me from entering the patient chart and no one on the support team ever knows how to fix it. I was unable to view my patient charts for 7 days with NO SOLUTION from program designers. There is a significant lack of accountability for their shortcomings which needs to be addressed urgently. I am getting further and further behind in my documentation because this error message prevents me from viewing notes at all. I have been told 2x now that a supervisor will call me back. NO ONE ever does. It was fixed very briefly last week, but here I am again... MASSIVE improvements to expand the functionality are needed. Kareo is not a big player in our market, and likely never will be if big changes are not made. Immediate attempts to find SOME tools that will drive efficiency are critical. This EHR software is NOT designed to save medical organizations time and effort in processing patient information, as much as they may think it does.

New customer to Kareo and so far I'm loving it!

Jul 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We are switching from clinicsource to Kareo and so far we are loving the extra features we get - text/email alert for patients, ease of site navigation, multifunctionality and I absolutely love all the reports and tracking systems. I can't wait to see where are earning and losing money!

Cons: The only issue I keep hitting is the template system. I understand why it is as complicated as it is but I would love an even more comprehensive guide on how to create templates from scratch AND any templates related to speech therapy would be nice. There are ZERO at this time.

Somewhat frustrating

Jul 13, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Our Providers find entering notes for patient visits to be very user friendly and billing finds posting payments for patients to be easier than our previous system.

Cons: Reporting options are limited. Cannot scheduling recurring bi-weekly appointments (which is a regular thing for our office) Electronic eligibility check does not work.

User Intuitive but lacking support

Jul 11, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Easy interface that is simple and fairly fluid. Staff with limited EHR systems are able to learn Kareo quickly.

Cons: Too many glitches and inadequate access to customer support. Unacceptable to wait over 24 hours for assistance with an urgent/critical system issue.

Kareo has been instrumental in billing "clean claims" to the insurance.

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to navigate and customer service is professional and helpful. Claim rejections are informative as far as what is needed by the payer and enrollment assistance is easy to access. Claim scrubbing can be done for each new patient which creates smooth billing for ongoing claims.

Cons: Not enough variety for report options and the custom report option is too complicated. Billing secondary claims can be perplexing trying to attach the primary remit information to the claim. The sort method for some of the screens could have more options.

Overall: Clean claims

BILLING MANAGER

Jun 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: There is a lot of click here and click there to get anywhere, which I believe this software should be easier to use than the older software that we had, but it is not. takes more time to do anything. There is no discharge feature. I wish customer service would be more helpful.

Pros: Very inexpensive, easy set up. Getting clearance from the insurances to switch over to the new clearing house was a piece of cake.

Cons: customer service is hard to get once they think your all set. So now I am trying to train myself. UGH!!!!

The EHR does not have many bells and whistles. As a free service it sacrificed, however the options do not compare with most other services on the market in the new price range.

Jun 13, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: Kareo is similar to PracticeFusion except they now charge a few for the EHR. If the company had made changes in the operating platform to keep it modern like other programs on the market it would be great, not all programs have iPad apps; otherwise it's a waste of money and would recommend picking something different.

Pros: Familiar with software and functions. Easy to use and maneuver. Web-based and compatible with MAC. iPad application available for tablet users.

Cons: Rates are fairly comparable with other EHR systems, however Kareo does not often the functions that are available on most EHRs. Not compatible with all specialties. Support is hit and miss.

KAREO is difficult to use for Beahvioral Health.

Jun 12, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Very easy to learn how to use on your own. Other than that, it is not the easiest program to use for behavioral health.

Cons: Very slow and cumbersome and not user-friendly for counselors 1 Cannot enter groups all at once (having a preloaded listing of clients and enter a visit in and have it populate automatically in all their charts) 2 No treatment planning option at all; other programs have treatment plans that ties notes and counselors to specific treatment plans (cannot update them electronically); 3 Even when you choose more than 10 clients per page, you still have to scroll down; window does not fit screen; if you get out of it, it defaults back to 10 clients; slows down progress 4 You should be able to print all notes out for client at one time I have worked at both the state and federal level and while their systems were much more in-depth, they were more user-friendly and ease of navigation.

I am a sole practitioner

Jun 08, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: For a small practice, this is one of the. Ost cost effective programs I have seen.

Pros: Progress note generates the billing. Professional reports, professional looking statements Can add timed codes for medicare patients so you can avoid a billing error. Can fax evaluation dirctly to MD upom creation .

Cons: Cannot have two "user windows" open at once without paying additional money for 2 PTs. For example, I would like to be able to document on my ipad while in a room with a patient, and then comp,ete the note on my PC in my main gym area. I have to exit out,then sign back in on a different device, taking 4 steps instead of 2. Doesnt sound like much, but adds up to a lot of time over the course of a day. Many of the features have additional rcurring fees. (Schedule, outcomes,) Not all fields are customizable. You can add "smart text" for frequently used phrases, but this option is not available on every field. For example, cannot add smart text to the Plan, or to Assessment. Have asked many times if could be added, but it has never been put in update.

Frustrating and annoying

Jun 07, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Comments: I am currently looking for another program. Apparently I have been right all these years. You get what you pay for.

Pros: I don't particularly like the program. As soon as I can find something else I am done with it.

Cons: Difficult to navigate. Lacks simple features like being able to enter a written Rx and enter the date it was written rather than the date it was entered. Poor tech support. I asked how to print out a list of patient names, addresses and phone numbers. I was given instructions in an email, that I had already tried and they still didn't work. No one ever answered my question definitively. This is the right way to do it. No, we can't do it. No, we can't do something as simple as print out a phone list of your patients is unacceptable. I have asked about EPCS on several occasions and was told it was not available in WA. I decided to subscribe to Dr. First and was told that they do the EPCS for Kareo. It is, in fact, available and apparently has been for awhile.

Average customer rapport.

Jun 07, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Nothin Much

Pros: Customer reps are a bit cautious and reassuring. Cost effective, cloud based. More suitable for small business.

Cons: Customer Service seems professional but exhibit sort of deficiency in tackling some problems which arises with few inherent features.

Easy to learn and use.

Jun 07, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. You can toggle begin different tasks without exiting out of what you are doing at the time.

Cons: It could have the name of the doctor or the name of the office of your appointment on the reminder call.

Great Software, Easy to Use

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is easy to use and works well for our small practice. It has everything we need to ensure quality and continuity of care for our clients.

Cons: The billing portion of this software suite didn't quite fit our practice's needs and we would also have liked a mobile app version of the calendar.

Very Frustrating Experience

May 30, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: After spending about 10-15 hours learning Kareo and starting to develop templates, I threw in the towel and canceled it. Thank goodness I was on a free 30-day trial period. The straw that broke the camel's back was not being able to schedule non-patient appointments and being told my request would not be dealt with by the engineers in the near future. They have their "roadmap" set for the next few months already and take customer input on a quarterly basis.

Pros: When I asked to speak to a manager, I got someone who was professional, nice, and apologetic for some problems I ran into. The "success training coach" was very friendly and genuinely seemed like he wanted to help and accommodate any request.

Cons: The sales rep did not communicate to the "success training coach" what I needed to have my EHR configured. We wasted hours on the phone trying to figure it out. Had she just communicated my needs to him ahead of time, he could have solved the issues behind the scenes, instead of having me lose a few hours of valuable time. After all of that, when I started using the system, I discovered you cannot book a non-patient appointment!!! The system does not allow you to schedule meetings or non-patient related phone calls!

Change is always hard at first, but Kareo is indispensable

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Change is always hard at first, and at first I was not happy. When things are made easier for you and you can not tell; you rebel. I was wrong...the more I used Kareo the more I found it to be so helpful in running a small medical office.

Keeping track of charges, billing, claim transmission, and statements all made easy

Cons: The Cons are not as negative as other issues. The program shuts down when an error occurs; yet nothing is ever loss.

Overall: It covers all the aspects we need to keep record and track of claims

An unfortunate let down

May 18, 2017
3/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: This software provides beatiful EHR templates for charting. You can also create your own specified templates but the pre-made ones suffice. Along with that the scheduling in the EHR is easy to use and you can create a patient if they aren't in the database and you need to schedule a new patient.

Cons: Customer service is one of the worst providing customer service I have experienced. Dedicated members of managed billing, enrollments, and marketing don't even communicate efficiently. They also have you do their job at times when they have the resources at hand to figure things out yourself. You'll spend more time trying to get the certified medical biller and coder to do their job than taking care of patients.

Overall: An electronic health record system that works but even in itself has too many shortcomings for taste.

The process of submitting claim was confusing and tedious. They also charged me 4 times quoted rate.

May 17, 2017
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: They provided a very extensive tutorial, which is needed considering how complicated the process was.

Cons: Poor customer service, they would not refund money after they placed me into wrong subscription category.
The process of submitting a claim took about 4 times as long as it did with a free system I had been using.
They continued to charge my bank account for 2 months after I cancelled and did not offer a refund.

Overall: None, tried to cancel immediately, but even that took months.

Decent billing software for small scale offices

May 08, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use interface, good customer service during initial setup, cost-effective, cloud-based,

Cons: Customer service takes too long to pick up the phone and are reading off a manual (not very knowledgeable), features are not very customizable

Efficient Revenue Cycle Management Program

May 03, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use once you get accustomed to the location of the features. On-boarding and training are easy. They help you through setting up all the clearinghouses and getting your EFTs and ERAs.

Cons: There are some reports that would be nice to have and reports tend to be more complicated than they need to be.

Overall: A complete and easy to use software to maintain a clean A/R

Kareo, aware of a MAJOR Issue involving

May 01, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Treating customers in an insulting and condescending manner is unacceptable. When contacted first thing Monday morning, May 1st their phone system announcement was more aware of the issue then the support staff!

Pros: It's an elusive idea. You want positive reviews then provide the service your charging us for and fix all the issues and start implementing ALL the REPEATED requests for improvements to the system... Most years old!

Cons: Everything involving technical support from long hold times with terrible hold, technical support who are clueless of current, or any other, issues with this product.

Ar easier

Apr 21, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Great ar system but customer support and training is def lacking

Pros: Seeing eobs before they hit the mailbox, electronic billing is easier and class flow has increased as claims paid quickly.

Cons: Needs a manual, feel like there's a lot of features I know nothing about and would like formal training

oKAYY

Apr 12, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Kareo is a great product for a small business and its very great with there support team. They have several modules that can be added or taken away to tailor to your practice

Pros: Billing Modules

Cons: NOT 24*7 Support - located in California so time difference

Overall mostly good, poor customer service (help) and does not support MIPS/ PQRS reporting.

Apr 12, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
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Comments: no

Pros: I would have rate the overall system (EMR) is for the most part user friendly and easy to navigate through.

Cons: Kareo does not support CMS reporting and the customer service/ help line/ support system is very poor.

Joseph Verna, DC

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Have been using billing for one year and recently added marketing and full EHR. Very pleased

RD Private practice

Apr 07, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: integrates with Practice Fusion, good customer support

Cons: Windows based

Overall: I signed up for Kareo after trying with Office Ally. Office Ally was so hard to use, Kareo is much easier and had great training.