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CleanCloud

CleanCloud

4.7 (213)
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What is CleanCloud?

The all-in-one POS software for dry cleaners and laundry services, that works with any computer, tablet or smartphone. CleanCloud is fast, easy to use and raises the productivity of your stores. CleanCloud also provides iOS and Android apps allowing you to offer a pickup and delivery service and grow your business. Special features include all printer support, multi-store management, assembly, automatic invoicing, Email/SMS notifications, staff tracking, route planning, free updates and more

CleanCloud Integrations

CleanCloud

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How much is CleanCloud?

Starting From:
$99 Per Month
  • Yes, has free trial
  • No free version
Pricing Details (Provided by Vendor):
Basic: $65/month Standard: $80/month Professional: $95/month

CleanCloud Features

What solutions does CleanCloud provide?

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Key user insights about CleanCloud

Based on of verified reviews collected between July, 2014 and May, 2024

Customer service

Based on 72 reviews
Users consistently praise CleanCloud for its exceptional customer service, noting that the staff is knowledgeable and helpful. They appreciate the mobile app's simplicity, which allows customers to easily create accounts and manage their services. Additionally, reviewers highlight the fast and responsive customer support, emphasizing that the team treats customers like family and promptly addresses any questions or concerns.

Laundry business management

Based on 36 reviews

Users find CleanCloud invaluable for managing their laundry and cleaning services, particularly for those running laundromats or on-demand laundry businesses. They commend the platform for its comprehensive features that cover all aspects of laundry business management, from tracking income to handling customer requests. Reviewers also appreciate the customization options and the attentive service provided by the CleanCloud team, which helps them efficiently run their operations.

Pros

  • Their customer service has continued to improve. They have been doing a great job with helping with any issues.

  • I've been very happy with all the Cleancloud personal and there customer support team is awesome.

  • I analysed several softwares in the market, and Clean Cloud deliver all we need, easy to use for all our collaborators, nice Statistics reports and data base, nice guys solving issues timely.

  • LOVE THE TECH SUPPORT STAFF BTW!!! They are so responsive and have gone out of their way to help us be successful in implementing this software into our company.

Cons

  • I don't like the service because sometimes we need to talk to someone to express the problem and writing your problem is not clear for the technician to understand what we are trying to express.

  • There are some things that are less-than-intuitive about the software, such as how to delete an order, and some features can be a bit hard to find.

  • Why pay monthly royalties that you've worked hard for, when you can pay a flat rate fee.

  • Lack of functionality and bad costuner service.

Most Recent Video User Review for CleanCloud

SEE ALL VIDEO REVIEWS
Video Review
Vendor ResponseBy CleanCloud on May 13, 2024

Thank you so much David for taking the time to leave us a review, it's great to hear that you're getting on so well with the software. Love the recommendation to others keep the feedback coming

CleanCloud Review: CleanCloud is Superior to the Rest

5.0
Posted on April 3, 2024POSTED BY:

David B.

CEOConsumer Services
Reviewer Source

Most Helpful Reviews for CleanCloud

Mike N.
Manager
Hospitality, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 21, 2024

"Best dry cleaning software! "

Overall: Been with cleancloud now for 7 years and could not be happier. Great software, great service and competitively priced.

Pros: Love that the software is easily accessible anywhere I am. If I am on vacation and need to go in and check my metrics … it’s there. If I need to adjust a customers order…. I can with a few simple clicks.

Cons: They are based in London so their response time sometimes lags.

Vendor Response

By CleanCloud on October 30, 2024
Amazing, glad to hear you're so happy with the system Mike!
Victor C.
Vice Pres
Retail, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 21, 2024

"excellent POS system"

Overall: I love the customer service and the fast customer support

Pros: The application is very easy to use I love the dashboard

Cons: inventory reporting and functionality The system can use more reporting options built in so you don’t have to export your data

Vendor Response

By CleanCloud on October 30, 2024
Great to hear you're getting on so well Victor. Thanks for the feedback re: reporting, I'll escalate that internally.
Stephen R.
Managing Member
Retail, 1-10 employees
Used the software for: 1-2 years
Overall Rating
3.0
Ease of Use
4.0
Customer Service
3.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
October 21, 2024

"Satisfactory"

Overall: Overall very good, they update features from time to time.

Pros: Ease of use, very easy to change things and update items.

Cons: Lack of basic features but it’s getting better.

Allison H.
Owner
Individual & Family Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 21, 2024

"User friendly app"

Pros: I love the fact that it's a user friendly app for the business owner and consumer. It's straight forward and to the point.

Cons: The price increase over the last year has been way higher than expected. There's also still several glitches with logging in on multiple computers; and the invoice system does not allow for positive record keeping.

Marlyn B.
Dry Cleaners
Arts and Crafts, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 21, 2024

"Cleancloud the best system for cleaners"

Overall: Excellent and fast answers whe i have problem with the system

Pros: Efficiency in the processing All in one

Cons: In the tag ticket dont show all the costumer information but its not big deal

Vendor Response

By CleanCloud on October 30, 2024
Thanks for the feedback Marlyn, I've passed this back to the team