--- title: "CleanCloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is CleanCloud the right Dry Cleaning solution for you? Explore 217 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/133390/CleanCloud/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- CleanCloud 4.6 (217) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of CleanCloud Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews KO Kirill O DirectorRetail, 2 - 10 employeesUsed the software for: 6-12 months. “With greater platform stability, better quality control, and a more accountable customer support process, the overall experience would be significantly improved.“ July 4, 2026 KO Kirill O DirectorRetail, 2 - 10 employeesUsed the software for: 6-12 months. “However, our experience after implementation has been disappointing. While the platform offers strong functionality, ongoing bugs, inconsistent updates, and poor post-sales support have made it difficult to operate with confidence.“ July 4, 2026 KO Kirill O DirectorRetail, 2 - 10 employeesUsed the software for: 6-12 months. “Overall, CleanCloud has modern features and good potential, and the initial sales and onboarding experience were positive.“ July 4, 2026 KO Kirill O DirectorRetail, 2 - 10 employeesUsed the software for: 6-12 months. “The platform can be glitchy, particularly the assisted assembly feature, which has been buggy and at times unusable.“ July 4, 2026 MS Modesto S OWNERConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “Im very happy with clean cloud once you get used to it its very easy to use, adding new items, updating my prices,text notification, pick up and delivery, having an app, I feel like clean cloud have it all to run a Laundromat/dry cleaning business.“ October 22, 2024 HW Hannah W General ManagerConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “When scanning in an item, I find don't like that if you scan a barcode, it won't tell you that it already exists.“ October 28, 2024 DP Daniel P CEORetail, 2 - 10 employeesUsed the software for: 1-2 years. “Also customer service is top notch, they have chat feature with live agents to answer questions quickly.“ October 22, 2024 MS Modesto S OWNERConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “the only thing I dont like about clean cloud is the file format they use to download reports.“ October 22, 2024 ## Showing most helpful reviews Showing 1-25 of 217 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Saichelle M. Founder Logistics and Supply Chain Used the software for: 6-12 months ### "CleanCloud can elevate your pickup & delivery business" October 22, 2024 4.0 Overall our experience has been ok. Communicating with Customer service via chat is not always the best option. Having phone access to customer service, essentially 24 hours per day is a plus. Pros I like the flow of the mobile app and the driver app Cons Manipulating the static route and printing receipts for clients is cumbersome, too many steps. Switched from [Starchup](https://www.capterra.com/p/155630/StarchUp/) Poor/nonexistant Customer Service and price. Mobile app flow and layout were outdated Review Source RC Rachel C. General Manager Warehousing Used the software for: 2+ years ### "Universal Cleaners LLC" November 4, 2024 5.0 Overall satisfied with the system and appreciate the continuous updates the software team does based on customer feedback. Pros Ease of usage for tagging and inputting customer information. Easy to customize for the business. Cons System navigation can be cumbersome and confusing at times. Training videos leave out steps making it difficult to understand how to proceed. Switched from [WinCleaners](https://www.capterra.com/p/127908/WinCleaners/) The cost of WinCleaners was too much after requesting software updates still would not be a web/cloud based system. Review Source Response from CleanCloud November 18, 2024 Thanks for the feedback Rachel, I'll pass this over to the dev and customer services teams. ML Montana L. Dry Cleaning Management Warehousing Used the software for: 2+ years ### "Considerably better than others, but room for improvement. " September 30, 2026 3.0 My company used Compass max for a long time and I will say, Clean Cloud is considerably easier. Not only to use, but to learn. It is nice having real customer service we can get a hold of, even if it does take a moment to connect, as well as being able to still collect payments when people treat us as a storage facility. Pros Clean cloud has a strong set up for fluidity, easy use of customer contact, and it is relatively easy to track your inventory of clothing waiting to be collected. Our store uses two auto assembly conveyors, and they were able figure out how to integrate that into their system when they had not regularly done that before. The saved card feature they have is also extremely nice so we can charge a customer when their order is ready so that we aren't sitting on unpaid orders for months. Cons We have been using this POS for over two years and when we use the "Feature request" they have for all businesses using their system, they all just sit in 'Pending' for months or years so no other businesses can vote and say they need that. As well as features being "On the road map" for years. We have requested many different features (Largely on the accounting or 'Plant Mode' area) and they always seem to give us a lot of push back saying that we need to change our physical set up to match their POS, or we get out right ignored, instead of doing what they can to cater to their own customers (us businesses utilizing their POS). It is also a daily occurrence that Clean Cloud will suddenly tell us we have no internet even though I can still use a search engine just fine and have been told everything is working okay when we reported the issue. There have also been some occasions when we have called on them for help, and they were unable to figure out the problem, and I had figured out that it was a simple mistake of a feature being activated that was unnecessary for us. That was frustrating at the time that the professionals of this POS didn't have a complete understanding of their own set up. Switched from [Xplor Spot](https://www.capterra.com/p/10010742/SPOT/) Compass max by Xplor Spot had gone out of business years before we made the switch and we were operating on a system that was not updating and had no customer service. We also did integrate with Quick Sort Assembly, but Capterra does not recognize it. Review Source KO Kirill O. Director Retail Used the software for: 6-12 months ### "Great Potential, Let Down by Support" July 4, 2026 3.0 Overall, CleanCloud has modern features and good potential, and the initial sales and onboarding experience were positive. However, our experience after implementation has been disappointing. While the platform offers strong functionality, ongoing bugs, inconsistent updates, and poor post-sales support have made it difficult to operate with confidence. With greater platform stability, better quality control, and a more accountable customer support process, the overall experience would be significantly improved. Pros As a new business, choosing a modern POS over a traditional provider was an easy decision. The sales team was slick and knowledgeable, and the rollout was smooth and well managed. Cons The biggest disappointment has been the stability and post-sales support. The platform can be glitchy, particularly the assisted assembly feature, which has been buggy and at times unusable. Updates are frequently rolled out that seem to change or break existing functionality, making it difficult to rely on features day to day. Support after handover has been poor. The AI chatbot is frustrating and often fails to resolve issues, while getting through to a knowledgeable person is difficult. There appears to be no clear escalation path, and it's hard to find anyone who takes ownership or accountability for resolving problems. Despite having an "Account Manager," there has been little proactive support, making the title feel more symbolic than functional. Review Source RP Ronak P. Business owner Retail Used the software for: 1-2 years ### "Great Laundry POS, cannot go wrong " October 21, 2024 4.0 Great experience. Would recommend for laundry Pros I like the simplicity of the software both on the owner and employee side. The metrics that I am able to see and separate by user and type is great. Ability to have the option of DoorDash is good, I haven’t really used it. The price for what you get monthly is great and better than my previous at cents Cons Nothing to really note that has bothered me. When it works smoothly, it’s great. Alternatives considered [Cents](https://www.capterra.com/p/241159/Cents/) Reason for choosing CleanCloud As said before. Better and faster response time on software and better experience Switched from [Cents](https://www.capterra.com/p/241159/Cents/) Value of what was paid and what was received. Slow processing time on their tablets for everyone to use. Lag times where customers would have to wait for response Review Source Response from CleanCloud October 30, 2024 Happy to hear you're getting on so well Ronak. Thank you for taking time to feedback RH Robert H. Owner Retail Used the software for: 2+ years ### "The best WDF and POS system out there" October 21, 2024 5.0 Pros I love the ease use. Our attendants are quick to learn the system. It’s easier to use versus other out of the box systems. I use CleanCloud at all three locations. Cons I wish we could access detailed reports in the system rather than having to export the details Alternatives considered [Cents](https://www.capterra.com/p/241159/Cents/) Reason for choosing CleanCloud We felt our best partner in a POS was going to be CleanCloud. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) We wanted something that was geared more towards our business and not just a blanket of industries. Review Source Response from CleanCloud October 30, 2024 Glad to hear you find it so easy to use. Appreciate the reporting feedback, I'll escalate that internally. HW Hannah W. General Manager Consumer Services Used the software for: Less than 6 months ### "Clean Cloud Review" October 28, 2024 5.0 Pros Very friendly and customer support is always great! Cons When scanning in an item, I find don't like that if you scan a barcode, it won't tell you that it already exists. For instance, on new order page, If i am checking in a blouse (click blouse) then scan barcode, it wont tell me if that barcode already has been entered. I can go to the barcode tab and scan it, but then I risk it not being entered, me having to double click out and then go back to the blouse. I wish I could just scan the barcode under blouse, if it doesn't exsist, it prompts me to create new item, or if it does, it would automatically add saved info. Switched from [Starchup](https://www.capterra.com/p/155630/StarchUp/) They had been bought and they quit giving us customer support/ updating the software. So got super difficult to navigate and super slow. Review Source Response from CleanCloud November 12, 2024 Hi Hannah, thanks for leaving us some feedback. I think I understand your issue, I've passed it to our support team and they'll be in touch. JG John G. OO Logistics and Supply Chain Used the software for: 2+ years ### "Clean cloud" October 30, 2024 3.0 Pros its very good software for small operations Cons it is not set up for big operations nor is the accounting very good Alternatives considered [Curbside Laundries](https://www.capterra.com/p/207505/Curbside-Laundries/) Reason for choosing CleanCloud price ease of use ease of set up own equipment Review Source GM Gene M. Owner Individual & Family Services Used the software for: 6-12 months ### " A great tool foor growing your business. " March 6, 2024 5.0 Overall I love the people and the knowledge they have. They are easy to work with and i love the webnars when they do updates. Great communication. Pros I love the tracking of the orders for the customer. I appreciate the fact that every customer is updated through the process from when it is picked up to when it is delivered. The fact that they can get updates via text or email allows me to close more deals with customers knowing they have control during the process. Cons The lack of flexibilty in your payment plan. I prefure payment mid month for the next month but they only allow on the first of the month and you cant prepay unless you pay the whole year i. Advance. Reason for choosing CleanCloud I choose clean cloud because it offered all i needed and easy growth with my company. Review Source Response from CleanCloud March 7, 2024 Thanks for the feedback Gene - great to hear you find the webinars useful! MR Max R. Managing Partner Apparel & Fashion Used the software for: 2+ years ### "Happy User" October 21, 2024 5.0 My experience has been outstanding. No problems. Pros It's easy to use. The analytics are very informative. Cons I don't like the App set up. It would be great if I had an app under my brand instead of CleanCloud's brand. Cents allows users to have a branded app, that's very important to me. Alternatives considered [Cents](https://www.capterra.com/p/241159/Cents/) Reason for choosing CleanCloud Better features and easy to use. Excellent PUD software. Review Source Response from CleanCloud October 30, 2024 Hi Max, thanks for the feedback. Have you spoken to our account management about getting a branded app? I can ask them to reach out. MH Mark H. Owner Consumer Services Used the software for: 6-12 months ### "CleanCloud Delivers " September 29, 2020 5.0 We started off slowly implementing and still haven't implemented 100% yet but for the price compared to other similar software, this can't be beat. Why pay monthly royalties that you've worked hard for, when you can pay a flat rate fee. This is how it should be done and we appreciate them. Pros Great software that is easy to use once you've played around with it for a bit. They are constantly adding new features and making things easier. We wanted something simple that would alert customers when items are picked up and dropped off and this does that very well. It is also great for routing and overall management of orders in our warehouse. We really like it and so do our customers. Cons Really only support is by email. I was able to get a phone call when I had an issue that wasn't easily resolved. I have a small list of "like to have" items that they have been receptive to looking at and hopefully some of those will get implemented down the line. Alternatives considered [Curbside Laundries](https://www.capterra.com/p/207505/Curbside-Laundries/)[Starchup](https://www.capterra.com/p/155630/StarchUp/) Reason for choosing CleanCloud Most of those companies are royalty based, have large setup fees, or just didn't offer the functions or ease of use we were looking for. Review Source MT Meynard T. Chief Of Operations Hospitality Used the software for: 2+ years ### "Great Software" November 4, 2021 5.0 Great software. Pros The software help me triple my revenue by addding Pickup and delivery. Cons There was issues but the support team are very helpful with solving the issue. Alternatives considered [Curbside Laundries](https://www.capterra.com/p/207505/Curbside-Laundries/) Reason for choosing CleanCloud I was able to run the software from my island of Guam Review Source PC Paul C. Director Retail Used the software for: 1-2 years ### "Great system at affordable price." June 11, 2021 5.0 Very pleased Pros Easy to use, easy to set up. Being cloud based it can be managed from anywhere. Full functionality out of the box. Has proved invaluable during the pandemic allowing us to easily ramp up our delivery offerings. Cons Difficult to manage price increases, lengthy process, easy to make mistakes in setting up price lists Alternatives considered [Enlite POS](https://www.capterra.com/p/92631/Enlite-POS/) Reason for choosing CleanCloud Ability to integrate with our chosen card machine. (Paymentsense) Review Source lA lalita A. Owner Retail Used the software for: 2+ years ### "Cleancloud" September 30, 2020 3.0 Overall it's good I wish that we had a direct contact USA time to speak to some and get issues sorted and a little bit more trainung Pros Its mobile and you can log in from anywhere Cons You have no phone contact we have to email n some times u need assistance asap but u have to wait for email or someone to contact you back Reason for choosing CleanCloud Because of it mobile access Review Source AP Adam P. VP Consumer Services Used the software for: 2+ years ### "Great product. Great price" April 14, 2023 5.0 Great experience. Love their team. Theyre constantly improving. Having other competitive software companies has pushed them to up their game and it shows. Its getting better. Pros Great customer service. Product works great. Pretty customizable. Multi store access. Multiple user accounts. Pricing is perfect. Great reporting. Fairly easy to use and navigate. \[sensitive content hidden\] is our rep and a great support and resource Cons Cant customize where notifications go. Would be great to have text notifications of orders. Makes doordash tough if it isnt being watched consistently. Makes it hard if there are multiple people involvedThe customized app isnt fully customizable and fairly limited. People can place orders with an nonworking credit card Reason for choosing CleanCloud Price, features, app Review Source EP Evan P. Owner Consumer Services Used the software for: 6-12 months ### "Clean Cloud helps transform Laundromat" October 22, 2024 5.0 Overall It has been great! It has helped to give me a more accurate assessment of my business and the customers love it! Pros The ease of use and all of the available metrics about sales and the store it provides Cons I don't like that you can not skip reciept printing and still use cash drawer Review Source MB Marlyn B. Dry Cleaners Arts and Crafts Used the software for: 2+ years ### "Cleancloud the best system for cleaners" October 21, 2024 5.0 Excellent and fast answers whe i have problem with the system Pros Efficiency in the processing All in one Cons In the tag ticket dont show all the costumer information but its not big deal Review Source Response from CleanCloud October 30, 2024 Thanks for the feedback Marlyn, I've passed this back to the team NR Nicholas R. Co-Owner/Operator Hospitality Used the software for: Less than 6 months ### "Intuitive and always being updated" October 19, 2023 5.0 Setup took a little longer than expected because I had to manually go in and set the pictures for each button. Overall I am very happy with the product, and love how I am getting notified everyday on updates and improvements they are making to the system. Next for me is to start getting the custom app developed for my business. Clean Cloud is helping us to bring our business into the 21st century and stand out against our competitors. Pros Everything is where it should be. Finding what is needed is possible with just a few clicks. Training employees on this software is also a huge bonus, because the buttons have pictures, and it makes it quick to learn how to do the basics when I have turnover at one of my stores. Cons To have pickup and stops from my driver to my other stores, I have to set up my stores as a customer. This creates orders like it would for a regular customer. So everyday, I have to go in and delete the orders that were created for the store after my driver picked up the items. Reason for choosing CleanCloud When we saw CleanCloud we went to reviews and saw mostly positive. Then seeing screenshots we knew we needed to book demo. After seeing it in action, we knew this was the way we wanted our business to progress and decided to pull the trigger and make the change. Review Source Response from CleanCloud January 10, 2024 So glad to hear that you're seeing the benefit from CleanCloud Nicholas. Lots more updates planned! SR Stephen R. Managing Member Retail Used the software for: 1-2 years ### "Satisfactory" October 21, 2024 3.0 Overall very good, they update features from time to time. Pros Ease of use, very easy to change things and update items. Cons Lack of basic features but it’s getting better. Review Source SF Sara F. Owner Textiles Used the software for: 1-2 years ### "Dry Cleaning POS" February 21, 2024 5.0 Pros CleanCloud is very user friendly for my employees. I have a wide range of age in my employees and they have all adapted well to using CleanCloud. I also love that I can pull up the program at home to address issues or send invoices. Cons We have some confusion with our specific laundromat getting messages from a different laundromat a few states away. I've sent a support message but the bugs haven't quite been worked out yet. Review Source Response from CleanCloud March 6, 2024 Great to hear your staff are getting on well with the software. Hope support have solved that issue for you now. CM Cecilia M. Owner Textiles Used the software for: 2+ years ### "Good" April 26, 2023 5.0 I like clean cloud because it is easy to work on it, but the service is not that good, and we don't have anyone to talk, because sometimes is difficult to write your need. Pros Give us immediate information about the business Cons I don't like the service because sometimes we need to talk to someone to express the problem and writing your problem is not clear for the technician to understand what we are trying to express. Review Source AM A.B. M. Owner Environmental Services Used the software for: 2+ years ### "Clean Cloud" March 6, 2024 4.0 Very positive. I've been happy with CC. Pros I love the updates they keep rolling out. Their customer service has continued to improve! They have been doing a great job with helping with any issues. Receptive and professional. Adding some great features. They're improving ease of use, although it is pretty straightforward. Cons Some features are a little clunky. But technology, eh? Nothing is perfect. Reason for choosing CleanCloud For the money and the features, I felt like it was the best deal with a lot of support features. Review Source Response from CleanCloud March 7, 2024 Thanks for the feedback, so pleased to hear you're getting on so well with the software sA saoud A. Founder & Manager Textiles Used the software for: 2+ years ### "New owners of laundry business don't be afraid." March 28, 2018 5.0 Running a successful business and aiming to expand with this software. Pros Managing business and analysing it to know how well it performing never been easy to take a decision and adjusting to the business needs , I remember when one of my employee said "we need two more of particular equipment because we have more of certain items are increasing every day", all needed to look at the history of that item and took decision we only needed one only more of the equipment. It keep me in control of my business and I have been running my business for two years now and opened my second shop in 2018. Cons There is no inventory management system, which i have to do manually with paper and employees will email me the inventory sheet daily which is not 2018 I imagined it to be, the software is great and I see a lot of potential in it. Review Source Response from CleanCloud April 20, 2018 Hi Saoud, Thank you for your kind review. CleanCloud now has a Inventory Management system KW Kerry W. Owner/director Retail Used the software for: 6-12 months ### "Clean cloud Review" July 30, 2022 5.0 We have solved our point of sale issues by using clean cloud, and the pick up and delivery option is brilliant addition to our business. Pros The software is intuitive and has all the features that we need to take our business to the next level. We were able to grow our business because of the inbuilt features like the pick up and delivery service. We were able to keep track of our work in and out Cons we would have liked to have the accounting and billing option working properly. Xero doesn't link up properly as the invoices don't match up information correctly. Review Source KJ Kyle J. Marketing Apparel & Fashion Used the software for: Less than 6 months ### "Clean Cloud review for Krispy Kickz Sneaker Laundry" May 4, 2022 5.0 Predominantly we aim to be more efficient within our business and Clean Cloud adds a more streamlined approach to our processes therefore providing better service offering to our customers. Pros Its ease of use, quick setup and its integrations. I like that its tailored for the type of service we do and takes the chore out of the admin within our business. Cons Improvements to the UI/UX could be a bit better. With more improvement around a more cleaner interface, perhaps also a welcome Step by step setup for new accounts would also be a plus. Do also feel that the admin/backend could be a bit more informative. Alternatives considered [Zoho Social](https://www.capterra.com/p/159351/Zoho-Social/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Zoho Expense](https://www.capterra.com/p/142384/Zoho-Expense/) Reason for choosing CleanCloud Complexity and cost to implement. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.