# CleanCloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CleanCloud the right Dry Cleaning solution for you? Explore 215 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133390/CleanCloud/reviews --- CleanCloud 4.7 (215) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of CleanCloud Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews MS Modesto S OWNERConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “Im very happy with clean cloud once you get used to it its very easy to use, adding new items, updating my prices,text notification, pick up and delivery, having an app, I feel like clean cloud have it all to run a Laundromat/dry cleaning business.“ October 22, 2024 HW Hannah W General ManagerConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “When scanning in an item, I find don't like that if you scan a barcode, it won't tell you that it already exists.“ October 28, 2024 DP Daniel P CEORetail, 2 - 10 employeesUsed the software for: 1-2 years. “Also customer service is top notch, they have chat feature with live agents to answer questions quickly.“ October 22, 2024 MS Modesto S OWNERConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “the only thing I dont like about clean cloud is the file format they use to download reports.“ October 22, 2024 NR Nicholas R Co-Owner/OperatorHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “Training employees on this software is also a huge bonus, because the buttons have pictures, and it makes it quick to learn how to do the basics when I have turnover at one of my stores.“ October 19, 2023 LB LeAnn B OWNERIndividual & Family Services, Self-employedUsed the software for: 6-12 months. “Not being able to cancel automatic orders.“ October 21, 2024 Saichelle M FounderLogistics and Supply Chain, 2 - 10 employeesUsed the software for: 6-12 months. “Having phone access to customer service, essentially 24 hours per day is a plus.“ October 22, 2024 DP Daniel P CEORetail, 2 - 10 employeesUsed the software for: 1-2 years. “Recommended printer does not support logo on receipt“ October 22, 2024 ## Showing most helpful reviews Showing 1-25 of 215 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Saichelle M. Founder Logistics and Supply Chain Used the software for: 6-12 months ### "CleanCloud can elevate your pickup & delivery business" October 22, 2024 4.0 Overall our experience has been ok. Communicating with Customer service via chat is not always the best option. Having phone access to customer service, essentially 24 hours per day is a plus. Pros I like the flow of the mobile app and the driver app Cons Manipulating the static route and printing receipts for clients is cumbersome, too many steps. Switched from [Starchup](https://www.capterra.com/p/155630/StarchUp/) Poor/nonexistant Customer Service and price. Mobile app flow and layout were outdated Review Source RC Rachel C. General Manager Warehousing Used the software for: 2+ years ### "Universal Cleaners LLC" November 4, 2024 5.0 Overall satisfied with the system and appreciate the continuous updates the software team does based on customer feedback. Pros Ease of usage for tagging and inputting customer information. Easy to customize for the business. Cons System navigation can be cumbersome and confusing at times. Training videos leave out steps making it difficult to understand how to proceed. Switched from [WinCleaners](https://www.capterra.com/p/127908/WinCleaners/) The cost of WinCleaners was too much after requesting software updates still would not be a web/cloud based system. Review Source Response from CleanCloud November 18, 2024 Thanks for the feedback Rachel, I'll pass this over to the dev and customer services teams. WR William R. Shareholder. Facilities Services Used the software for: Less than 6 months ### " Very poor customer service and misled from the start. " December 18, 2025 1.0 Poor. Don’t recommend. Sales team tell you anything you want to hear. Not adaptable. Very frustrated. Pros Nothing good about it. Over priced. Mis sold from the start. Not capable of doing what we were promised. Cons Misled and miss sold from the start. The app can’t do anything we asked despite being particularly prescriptive from the start about what we were looking for. Sales team just said yes to everything we asked and now we want to cancel, it’s proving hard to speak to anyone or get a response. Review Source RP Ronak P. Business owner Retail Used the software for: 1-2 years ### "Great Laundry POS, cannot go wrong " October 21, 2024 4.0 Great experience. Would recommend for laundry Pros I like the simplicity of the software both on the owner and employee side. The metrics that I am able to see and separate by user and type is great. Ability to have the option of DoorDash is good, I haven’t really used it. The price for what you get monthly is great and better than my previous at cents Cons Nothing to really note that has bothered me. When it works smoothly, it’s great. Alternatives considered [Cents](https://www.capterra.com/p/241159/Cents/) Reason for choosing CleanCloud As said before. Better and faster response time on software and better experience Switched from [Cents](https://www.capterra.com/p/241159/Cents/) Value of what was paid and what was received. Slow processing time on their tablets for everyone to use. Lag times where customers would have to wait for response Review Source Response from CleanCloud October 30, 2024 Happy to hear you're getting on so well Ronak. Thank you for taking time to feedback RH Robert H. Owner Retail Used the software for: 2+ years ### "The best WDF and POS system out there" October 21, 2024 5.0 Pros I love the ease use. Our attendants are quick to learn the system. It’s easier to use versus other out of the box systems. I use at all three locations. Cons I wish we could access detailed reports in the system rather than having to export the details Alternatives considered [Cents](https://www.capterra.com/p/241159/Cents/) Reason for choosing CleanCloud We felt our best partner in a POS was going to be . Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) We wanted something that was geared more towards our business and not just a blanket of industries. Review Source Response from CleanCloud October 30, 2024 Glad to hear you find it so easy to use. Appreciate the reporting feedback, I'll escalate that internally. MR Max R. Managing Partner Apparel & Fashion Used the software for: 2+ years ### "Happy User" October 21, 2024 5.0 My experience has been outstanding. No problems. Pros It's easy to use. The analytics are very informative. Cons I don't like the App set up. It would be great if I had an app under my brand instead of 's brand. Cents allows users to have a branded app, that's very important to me. Alternatives considered [Cents](https://www.capterra.com/p/241159/Cents/) Reason for choosing CleanCloud Better features and easy to use. Excellent PUD software. Review Source Response from CleanCloud October 30, 2024 Hi Max, thanks for the feedback. Have you spoken to our account management about getting a branded app? I can ask them to reach out. SB Stacey B. Founder Retail Used the software for: 2+ years ### "Really great and always improving " October 21, 2024 5.0 Great! Makes it easy and lets me track what I need to track Pros Easy and pretty. Really enjoy that it looks good. It's always easy to navigate. Cons Nothing yet. It's always improving. I appreciate that the developers are always taking feedback. Alternatives considered [Othership](https://www.capterra.com/p/266602/Othership/) Reason for choosing CleanCloud Ease of use. Online capabilities. The salesperson. Review Source Response from CleanCloud October 30, 2024 So glad to hear you're getting on so well with the system Stacey. Thank you for the feedback! DP Daniel P. CEO Retail Used the software for: 1-2 years ### "Simple with lots of features" October 22, 2024 5.0 I have been supported from day 1 to now having used over 1 year. Pros It is very customizable to your business needs. You can start out with limited features and add more as your business grows. Also customer service is top notch, they have chat feature with live agents to answer questions quickly. Cons Recommended printer does not support logo on receipt Alternatives considered [Cents](https://www.capterra.com/p/241159/Cents/) Reason for choosing CleanCloud They were brand new and didn't have all of the features I needed. Review Source HW Hannah W. General Manager Consumer Services Used the software for: Less than 6 months ### "Clean Cloud Review" October 28, 2024 5.0 Pros Very friendly and customer support is always great! Cons When scanning in an item, I find don't like that if you scan a barcode, it won't tell you that it already exists. For instance, on new order page, If i am checking in a blouse (click blouse) then scan barcode, it wont tell me if that barcode already has been entered. I can go to the barcode tab and scan it, but then I risk it not being entered, me having to double click out and then go back to the blouse. I wish I could just scan the barcode under blouse, if it doesn't exsist, it prompts me to create new item, or if it does, it would automatically add saved info. Switched from [Starchup](https://www.capterra.com/p/155630/StarchUp/) They had been bought and they quit giving us customer support/ updating the software. So got super difficult to navigate and super slow. Review Source Response from CleanCloud November 12, 2024 Hi Hannah, thanks for leaving us some feedback. I think I understand your issue, I've passed it to our support team and they'll be in touch. JG John G. OO Logistics and Supply Chain Used the software for: 2+ years ### "Clean cloud" October 30, 2024 3.0 Pros its very good software for small operations Cons it is not set up for big operations nor is the accounting very good Alternatives considered [Curbside Laundries](https://www.capterra.com/p/207505/Curbside-Laundries/) Reason for choosing CleanCloud price ease of use ease of set up own equipment Review Source MV Mario V. Ceo Facilities Services Used the software for: 1-2 years ### "Perfect for delivery laundry " June 15, 2022 5.0 Very simple to use and quick opening of new market System in French language Pros It’s a complete solution for laundry with delivery service Cons If we can have a feature to make a refund ticket when a customer was refund A board to see all the delivery and pick-up of the day/week for one and/or all stores Reason for choosing CleanCloud Simple to use French language Focus on laundry service Review Source IM Irma M. Dry cleaning Utilities Used the software for: 1-2 years ### "Good tool work" October 21, 2024 5.0 I have a good things to say about clean cloud because is my best work tool. Pros The easily to use and doing the work for me Cons The fastest to register the products and help that they give us. Review Source Response from CleanCloud October 30, 2024 Thanks for the feedback Irma HA Hyungjun A. Dry cleaning Retail Used the software for: 1-2 years ### "Very good software and features for drycleaner" October 21, 2024 5.0 I enjoy for two years. I can use and check my account every where. Pros Fair price and fast update, customer request feature is very useful. Cons Cloud base software has Always risk when internet down. Review Source Response from CleanCloud October 30, 2024 Glad to hear you're getting on so well with it, thanks for the feedback. KG Kenzie G. Owner Retail Used the software for: 6-12 months ### "Great Software! " October 22, 2024 5.0 I think its a great software. The cuatomer services is kind and helpful. The software is easy to naviagate. Pros I loved the ease of customer support and accessable help Cons Some functions were not very customizable and could not be adapted Review Source Response from CleanCloud October 30, 2024 Thanks for the feedback Kenzie, glad to hear you've had such a positive experience with our support team. I'll be sure to pass the feedback on GG Giovanni G. Owner Accounting Used the software for: 6-12 months ### "Clean cloud experience " October 21, 2024 4.0 It’s good but wish they were us based not uk Pros It was easy to use , basically user friendly Cons We had printer register issues that were not corrected Review Source CD Cameron D. Co Founder Individual & Family Services Used the software for: Less than 6 months ### "Great Product!" October 24, 2024 5.0 It has been wonderful and I’m So glad I found them Pros It is so intuitive and the support you receive during onboarding is stellar. Cons Some limitations around express order scheduling Review Source MV Mary V. Magic Office Guru Consumer Services Used the software for: 1-2 years ### "Brought All of Our Data into One Place" November 9, 2021 4.0 has let us put all of our customers, their orders, and their payments in one location. It allows us to email and text our customers directly from within the app, notifies our customers when their payments have been declined, sends out automated service reminders, as well as when the driver is on the way, the order has been picked up, and the order has been delivered. I no longer have to maintain multiple databases of customer records, because they are all in one place. While we have struggled a bit with metrics to find very specific information, our overall experience with CleanCloud has been very positive. Their customer service team is prompt, the webinars keep us informed of changes, and they are always working to make the software better. Pros My favorite features of are the ability to keep all of my customer data and sales in one place, automated reminders for service, and ease of use for employees. Cons There are some areas for improvement including routing and metrics. To be fair, however, routing for our company is exceedingly difficult. Switched from [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) was more cost-effective. Review Source AP Adam P. VP Consumer Services Used the software for: 2+ years ### "Great product. Great price" April 14, 2023 5.0 Great experience. Love their team. Theyre constantly improving. Having other competitive software companies has pushed them to up their game and it shows. Its getting better. Pros Great customer service. Product works great. Pretty customizable. Multi store access. Multiple user accounts. Pricing is perfect. Great reporting. Fairly easy to use and navigate. \[sensitive content hidden\] is our rep and a great support and resource Cons Cant customize where notifications go. Would be great to have text notifications of orders. Makes doordash tough if it isnt being watched consistently. Makes it hard if there are multiple people involvedThe customized app isnt fully customizable and fairly limited. People can place orders with an nonworking credit card Reason for choosing CleanCloud Price, features, app Review Source HK Howard K. Partner Consumer Services Used the software for: 2+ years ### "Four years of satisfaction" February 23, 2024 5.0 Pros Customized setup and ease of use. Administrative oversight Cons Needs to separate dry cleaning and laundromats Review Source Response from CleanCloud March 6, 2024 Great to hear, thank you for the feedback Howard! SF Sara F. Owner Textiles Used the software for: 1-2 years ### "Dry Cleaning POS" February 21, 2024 5.0 Pros is very user friendly for my employees. I have a wide range of age in my employees and they have all adapted well to using CleanCloud. I also love that I can pull up the program at home to address issues or send invoices. Cons We have some confusion with our specific laundromat getting messages from a different laundromat a few states away. I've sent a support message but the bugs haven't quite been worked out yet. Review Source Response from CleanCloud March 6, 2024 Great to hear your staff are getting on well with the software. Hope support have solved that issue for you now. KD Kendra D. Owner Consumer Services Used the software for: 1-2 years ### "Clean Cloud saved me TIME" January 13, 2022 5.0 Excellence experience. They also submit suggestions for improvements for features that they do not offer. Pros Order and customer tracking and inventory is the best use for us. Cons There isn't an option for international payments. Once that feature is added I will definitely use it. Reason for choosing CleanCloud Because it was already built for a laundry system and was easy to integrate into our current business. Review Source FS Frank S. Owner/Operator Retail Used the software for: 1-2 years ### "CleanCloud POS, Order Management and Delivery Driver app" February 6, 2022 5.0 From the day-to-day operations to the affordability to customer management, the people know how to provide SAS with ease of use and great training and support. Pros does everything I need it to do at a reasonable price. It streamlined our in-store operations and completely simplified our pickup/delivery business. Cons Nothing comes to mind at the moment. I'd have to give this some thought. Alternatives considered [Curbside Laundries](https://www.capterra.com/p/207505/Curbside-Laundries/) Reason for choosing CleanCloud Features, price, onboarding help Review Source JP Julie P. Director Textiles Used the software for: 2+ years ### "Exceptional" March 5, 2024 5.0 Pros Very user friendly. Easy to add products, Cons I have no issues at all with Clean Cloud Review Source Response from CleanCloud March 6, 2024 Thanks for the feedback Julie, that's great to hear! RC Robbin C. Office Manager Consumer Services Used the software for: 2+ years ### "CleanCloud Works" February 20, 2024 4.0 Pros ease of ticket input for customer orders Cons Do not like the new invoicing system. Do not like that we can't post partial payments or overpayment by customers. Review Source KJ Kyle J. Marketing Apparel & Fashion Used the software for: Less than 6 months ### "Clean Cloud review for Krispy Kickz Sneaker Laundry" May 4, 2022 5.0 Predominantly we aim to be more efficient within our business and Clean Cloud adds a more streamlined approach to our processes therefore providing better service offering to our customers. Pros Its ease of use, quick setup and its integrations. I like that its tailored for the type of service we do and takes the chore out of the admin within our business. Cons Improvements to the UI/UX could be a bit better. With more improvement around a more cleaner interface, perhaps also a welcome Step by step setup for new accounts would also be a plus. Do also feel that the admin/backend could be a bit more informative. Alternatives considered [Zoho Social](https://www.capterra.com/p/159351/Zoho-Social/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Zoho Expense](https://www.capterra.com/p/142384/Zoho-Expense/) Reason for choosing CleanCloud Complexity and cost to implement. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.