# CleanCloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CleanCloud the right Dry Cleaning solution for you? Explore 215 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133390/CleanCloud/reviews --- CleanCloud 4.7 (215) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CleanCloud Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews MS Modesto S OWNERConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “Im very happy with clean cloud once you get used to it its very easy to use, adding new items, updating my prices,text notification, pick up and delivery, having an app, I feel like clean cloud have it all to run a Laundromat/dry cleaning business.“ October 22, 2024 HW Hannah W General ManagerConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “When scanning in an item, I find don't like that if you scan a barcode, it won't tell you that it already exists.“ October 28, 2024 DP Daniel P CEORetail, 2 - 10 employeesUsed the software for: 1-2 years. “Also customer service is top notch, they have chat feature with live agents to answer questions quickly.“ October 22, 2024 MS Modesto S OWNERConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “the only thing I dont like about clean cloud is the file format they use to download reports.“ October 22, 2024 NR Nicholas R Co-Owner/OperatorHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “Training employees on this software is also a huge bonus, because the buttons have pictures, and it makes it quick to learn how to do the basics when I have turnover at one of my stores.“ October 19, 2023 LB LeAnn B OWNERIndividual & Family Services, Self-employedUsed the software for: 6-12 months. “Not being able to cancel automatic orders.“ October 21, 2024 Saichelle M FounderLogistics and Supply Chain, 2 - 10 employeesUsed the software for: 6-12 months. “Having phone access to customer service, essentially 24 hours per day is a plus.“ October 22, 2024 DP Daniel P CEORetail, 2 - 10 employeesUsed the software for: 1-2 years. “Recommended printer does not support logo on receipt“ October 22, 2024 ## Showing most helpful reviews Showing 1-25 of 215 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Saichelle M. Founder Logistics and Supply Chain Used the software for: 6-12 months ### "CleanCloud can elevate your pickup & delivery business" October 22, 2024 4.0 Overall our experience has been ok. Communicating with Customer service via chat is not always the best option. Having phone access to customer service, essentially 24 hours per day is a plus. Pros I like the flow of the mobile app and the driver app Cons Manipulating the static route and printing receipts for clients is cumbersome, too many steps. Switched from [Starchup](https://www.capterra.com/p/155630/StarchUp/) Poor/nonexistant Customer Service and price. Mobile app flow and layout were outdated Review Source RC Rachel C. General Manager Warehousing Used the software for: 2+ years ### "Universal Cleaners LLC" November 4, 2024 5.0 Overall satisfied with the system and appreciate the continuous updates the software team does based on customer feedback. Pros Ease of usage for tagging and inputting customer information. Easy to customize for the business. Cons System navigation can be cumbersome and confusing at times. Training videos leave out steps making it difficult to understand how to proceed. Switched from [WinCleaners](https://www.capterra.com/p/127908/WinCleaners/) The cost of WinCleaners was too much after requesting software updates still would not be a web/cloud based system. Review Source Response from CleanCloud November 18, 2024 Thanks for the feedback Rachel, I'll pass this over to the dev and customer services teams. WR William R. Shareholder. Facilities Services Used the software for: Less than 6 months ### " Very poor customer service and misled from the start. " December 18, 2025 1.0 Poor. Don’t recommend. Sales team tell you anything you want to hear. Not adaptable. Very frustrated. Pros Nothing good about it. Over priced. Mis sold from the start. Not capable of doing what we were promised. Cons Misled and miss sold from the start. The app can’t do anything we asked despite being particularly prescriptive from the start about what we were looking for. Sales team just said yes to everything we asked and now we want to cancel, it’s proving hard to speak to anyone or get a response. Review Source RP Ronak P. Business owner Retail Used the software for: 1-2 years ### "Great Laundry POS, cannot go wrong " October 21, 2024 4.0 Great experience. Would recommend for laundry Pros I like the simplicity of the software both on the owner and employee side. The metrics that I am able to see and separate by user and type is great. Ability to have the option of DoorDash is good, I haven’t really used it. The price for what you get monthly is great and better than my previous at cents Cons Nothing to really note that has bothered me. When it works smoothly, it’s great. Alternatives considered [Cents](https://www.capterra.com/p/241159/Cents/) Reason for choosing CleanCloud As said before. Better and faster response time on software and better experience Switched from [Cents](https://www.capterra.com/p/241159/Cents/) Value of what was paid and what was received. Slow processing time on their tablets for everyone to use. Lag times where customers would have to wait for response Review Source Response from CleanCloud October 30, 2024 Happy to hear you're getting on so well Ronak. Thank you for taking time to feedback RH Robert H. Owner Retail Used the software for: 2+ years ### "The best WDF and POS system out there" October 21, 2024 5.0 Pros I love the ease use. Our attendants are quick to learn the system. It’s easier to use versus other out of the box systems. I use CleanCloud at all three locations. Cons I wish we could access detailed reports in the system rather than having to export the details Alternatives considered [Cents](https://www.capterra.com/p/241159/Cents/) Reason for choosing CleanCloud We felt our best partner in a POS was going to be CleanCloud. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) We wanted something that was geared more towards our business and not just a blanket of industries. Review Source Response from CleanCloud October 30, 2024 Glad to hear you find it so easy to use. Appreciate the reporting feedback, I'll escalate that internally. MR Max R. Managing Partner Apparel & Fashion Used the software for: 2+ years ### "Happy User" October 21, 2024 5.0 My experience has been outstanding. No problems. Pros It's easy to use. The analytics are very informative. Cons I don't like the App set up. It would be great if I had an app under my brand instead of CleanCloud's brand. Cents allows users to have a branded app, that's very important to me. Alternatives considered [Cents](https://www.capterra.com/p/241159/Cents/) Reason for choosing CleanCloud Better features and easy to use. Excellent PUD software. Review Source Response from CleanCloud October 30, 2024 Hi Max, thanks for the feedback. Have you spoken to our account management about getting a branded app? I can ask them to reach out. DP Daniel P. CEO Retail Used the software for: 1-2 years ### "Simple with lots of features" October 22, 2024 5.0 I have been supported from day 1 to now having used over 1 year. Pros It is very customizable to your business needs. You can start out with limited features and add more as your business grows. Also customer service is top notch, they have chat feature with live agents to answer questions quickly. Cons Recommended printer does not support logo on receipt Alternatives considered [Cents](https://www.capterra.com/p/241159/Cents/) Reason for choosing CleanCloud They were brand new and didn't have all of the features I needed. Review Source SB Stacey B. Founder Retail Used the software for: 2+ years ### "Really great and always improving " October 21, 2024 5.0 Great! Makes it easy and lets me track what I need to track Pros Easy and pretty. Really enjoy that it looks good. It's always easy to navigate. Cons Nothing yet. It's always improving. I appreciate that the developers are always taking feedback. Alternatives considered [Othership](https://www.capterra.com/p/266602/Othership/) Reason for choosing CleanCloud Ease of use. Online capabilities. The salesperson. Review Source Response from CleanCloud October 30, 2024 So glad to hear you're getting on so well with the system Stacey. Thank you for the feedback! JG John G. OO Logistics and Supply Chain Used the software for: 2+ years ### "Clean cloud" October 30, 2024 3.0 Pros its very good software for small operations Cons it is not set up for big operations nor is the accounting very good Alternatives considered [Curbside Laundries](https://www.capterra.com/p/207505/Curbside-Laundries/) Reason for choosing CleanCloud price ease of use ease of set up own equipment Review Source HW Hannah W. General Manager Consumer Services Used the software for: Less than 6 months ### "Clean Cloud Review" October 28, 2024 5.0 Pros Very friendly and customer support is always great! Cons When scanning in an item, I find don't like that if you scan a barcode, it won't tell you that it already exists. For instance, on new order page, If i am checking in a blouse (click blouse) then scan barcode, it wont tell me if that barcode already has been entered. I can go to the barcode tab and scan it, but then I risk it not being entered, me having to double click out and then go back to the blouse. I wish I could just scan the barcode under blouse, if it doesn't exsist, it prompts me to create new item, or if it does, it would automatically add saved info. Switched from [Starchup](https://www.capterra.com/p/155630/StarchUp/) They had been bought and they quit giving us customer support/ updating the software. So got super difficult to navigate and super slow. Review Source Response from CleanCloud November 12, 2024 Hi Hannah, thanks for leaving us some feedback. I think I understand your issue, I've passed it to our support team and they'll be in touch. MH Mark H. Owner Consumer Services Used the software for: 6-12 months ### "CleanCloud Delivers " September 29, 2020 5.0 We started off slowly implementing and still haven't implemented 100% yet but for the price compared to other similar software, this can't be beat. Why pay monthly royalties that you've worked hard for, when you can pay a flat rate fee. This is how it should be done and we appreciate them. Pros Great software that is easy to use once you've played around with it for a bit. They are constantly adding new features and making things easier. We wanted something simple that would alert customers when items are picked up and dropped off and this does that very well. It is also great for routing and overall management of orders in our warehouse. We really like it and so do our customers. Cons Really only support is by email. I was able to get a phone call when I had an issue that wasn't easily resolved. I have a small list of "like to have" items that they have been receptive to looking at and hopefully some of those will get implemented down the line. Alternatives considered [Curbside Laundries](https://www.capterra.com/p/207505/Curbside-Laundries/)[Starchup](https://www.capterra.com/p/155630/StarchUp/) Reason for choosing CleanCloud Most of those companies are royalty based, have large setup fees, or just didn't offer the functions or ease of use we were looking for. Review Source MT Meynard T. Chief Of Operations Hospitality Used the software for: 2+ years ### "Great Software" November 4, 2021 5.0 Great software. Pros The software help me triple my revenue by addding Pickup and delivery. Cons There was issues but the support team are very helpful with solving the issue. Alternatives considered [Curbside Laundries](https://www.capterra.com/p/207505/Curbside-Laundries/) Reason for choosing CleanCloud I was able to run the software from my island of Guam Review Source MB Marlyn B. Dry Cleaners Arts and Crafts Used the software for: 2+ years ### "Cleancloud the best system for cleaners" October 21, 2024 5.0 Excellent and fast answers whe i have problem with the system Pros Efficiency in the processing All in one Cons In the tag ticket dont show all the costumer information but its not big deal Review Source Response from CleanCloud October 30, 2024 Thanks for the feedback Marlyn, I've passed this back to the team AH Allison H. Owner Individual & Family Services Used the software for: 2+ years ### "User friendly app" October 21, 2024 5.0 Pros I love the fact that it's a user friendly app for the business owner and consumer. It's straight forward and to the point. Cons The price increase over the last year has been way higher than expected. There's also still several glitches with logging in on multiple computers; and the invoice system does not allow for positive record keeping. Review Source HV Herbert V. Admin Management Consulting Used the software for: 1-2 years ### "Wdf Laundry" October 21, 2024 5.0 Pros How quick everything can be set up. There is a charge to start the site and app. But seeing the growth of the app and how simple everything was made me stay for so long. Cons The lack of customers that were coming into the website. Review Source LB LeAnn B. OWNER Individual & Family Services Used the software for: 6-12 months ### "LeAnn's Clean Cloud review" October 21, 2024 5.0 My experience with clean cloud was very positive and the exact tool I needed to run a business. Pros The customer service when setting up Clean Cloud was so helpful. The staff really went above and beyond to help answer all of my questions. Cons Not being able to cancel automatic orders. Review Source KN Kirk N. Information Technology Manager Retail Used the software for: 2+ years ### "Cleancloud POS" February 21, 2024 5.0 Pros Cleancloud is cloud based and this is very important feature for the business. Cons Cleancloud provide the required services that we need for the business, so the business doesn’t have cons for this cloud based POS software. Review Source nS nagi S. Owner Individual & Family Services Used the software for: 1-2 years ### "BAD BAD BAD " May 4, 2024 1.0 Pros in the beginning the price! but they increase it. Cons customer service! I lost lots of money because of the customer service. to fix a problem it take weeks or maybe never Alternatives considered [Enlite POS](https://www.capterra.com/p/92631/Enlite-POS/) Review Source Response from CleanCloud May 23, 2024 Sorry to hear you were disappointed with the service Nagi, I hope we were able to fix the issue. MV Mary V. Magic Office Guru Consumer Services Used the software for: 1-2 years ### "Brought All of Our Data into One Place" November 9, 2021 4.0 CleanCloud has let us put all of our customers, their orders, and their payments in one location. It allows us to email and text our customers directly from within the app, notifies our customers when their payments have been declined, sends out automated service reminders, as well as when the driver is on the way, the order has been picked up, and the order has been delivered. I no longer have to maintain multiple databases of customer records, because they are all in one place. While we have struggled a bit with metrics to find very specific information, our overall experience with CleanCloud has been very positive. Their customer service team is prompt, the webinars keep us informed of changes, and they are always working to make the software better. Pros My favorite features of CleanCloud are the ability to keep all of my customer data and sales in one place, automated reminders for service, and ease of use for employees. Cons There are some areas for improvement including routing and metrics. To be fair, however, routing for our company is exceedingly difficult. Switched from [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) CleanCloud was more cost-effective. Review Source EA Elham A. CEO Consumer Services Used the software for: 2+ years ### "Started off great- aftercare is terrible" February 14, 2022 1.0 Frustrating support that has cost me on the business side. and in the end it’s the aftercare you live with everyday. Pros The simple cloud based interface makes it possible to manage transparently from anywhere. Cons Support team are just terrible. They are not responsive. They drop the ball on paid deliverables, and they don’t acknowledge and try to fix the shortcomings once they occur. Maintenance on purchased products such as custom apps has been highly problematic. I regret establishing my business trusting their white lAbelled app to be the core of my customer interface Review Source Response from CleanCloud March 17, 2022 Hi Elham, We're so sorry to hear this. All support requests sent to support@cleancloud.com are responded to within an hour during business hours and we always try to go above and beyond to help. We're sorry we couldn't provide the exact solution you needed, in these rare occasions we do provide available workarounds. Regarding our apps, we must abide with Apple guidelines and cannot speed up their processes nor influence their requirements but will always try to do everything we can to help CG Costa G. Owner Retail Used the software for: 2+ years ### "Cosmopolitan review " February 20, 2024 5.0 Pros App and everything that comes with it, Driver app Cons Customer support Takes to long resolve issues Lots waisted time Review Source Response from CleanCloud February 21, 2024 Thanks for the review Costa. I'll pass on the feedback re: Support. It might also be worth checking out our Facebook Community pages to see if your question has been raised there previously. https://www.facebook.com/groups/151508350110336/ KD Kendra D. Owner Consumer Services Used the software for: 1-2 years ### "Clean Cloud saved me TIME" January 13, 2022 5.0 Excellence experience. They also submit suggestions for improvements for features that they do not offer. Pros Order and customer tracking and inventory is the best use for us. Cons There isn't an option for international payments. Once that feature is added I will definitely use it. Reason for choosing CleanCloud Because it was already built for a laundry system and was easy to integrate into our current business. Review Source JT James T. President Consumer Services Used the software for: 2+ years ### "Extremely happy with CleanCloud " March 16, 2022 5.0 The support staff is great. Any issue I’ve encountered, which has been very few, has been taken care of almost immediately. Pros Ease of use for all employees. My customers absolutely love the text message reminders on order completion. Cons I wish it spoke with QuickBooks on both ends. Also with they had an IOS Pos app for smartphones. Reason for choosing CleanCloud Recommended from business partner. Review Source HC Haydemar C. Sales Promoter Computer Games Used the software for: I used a free trial ### "Your business faster CleanCloud" June 22, 2021 4.0 IT SAVES US A LOT OF TIME BECAUSE THE PAYMENT METHOD IS MORE DIDACTIC AND ORGANIZED SINCE WE HAVE A SALES REPORT PER SELLER IS A FUNCTIONAL PLATFORM THAT PROVIDES EASE IN PROCESS ACTIVITIES BECAUSE IT ALLOWS US TO DETERMINE THE PROGRESS OF OUR DELIVERIES AND PICK Pros IT IS A VERY COMPLETE SOFTWARE BECAUSE IT ALLOWS US TO PERFORM DIFFERENT FUNCTIONS THAT MAKE US EASIER THE PROCESSES AND MANAGEMENT OF OUR EMPLOYEES AND CLIENTS; BECAUSE WITH IT WE CAN REGISTER CLIENTS, PROCESS OUR LOTS, KNOW THE STOCK OF THE PRODUCTS. THUS CREATING A SALES PANEL PER EMPLOYEE THAT ALLOWS US TO PROVIDE A QUALITY SERVICE TO OUR CUSTOMERS DELIVERIES AND PICK UP.THIS INCREASES THE LOYALTY OF OUR CLIENTS AND FUTURE CLIENTS THE MOST IMPORTANT THING IS THAT YOU CAN CARRY OUT YOUR WORK ANYWHERE DUE TO ITS COMPATIBILITY WITH DIFFERENT EQUIPMENT Cons WHEN YOU MAKE DISCOUNTS IT CAN BE A BIT TEDIOUS AND THE SCHEME CAUSES SOME CONFUSION. YOUR TELEPHONE ATTENTION IS NOT OPTIMAL Review Source KJ Kyle J. Marketing Apparel & Fashion Used the software for: Less than 6 months ### "Clean Cloud review for Krispy Kickz Sneaker Laundry" May 4, 2022 5.0 Predominantly we aim to be more efficient within our business and Clean Cloud adds a more streamlined approach to our processes therefore providing better service offering to our customers. Pros Its ease of use, quick setup and its integrations. I like that its tailored for the type of service we do and takes the chore out of the admin within our business. Cons Improvements to the UI/UX could be a bit better. With more improvement around a more cleaner interface, perhaps also a welcome Step by step setup for new accounts would also be a plus. Do also feel that the admin/backend could be a bit more informative. Alternatives considered [Zoho Social](https://www.capterra.com/p/159351/Zoho-Social/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Zoho Expense](https://www.capterra.com/p/142384/Zoho-Expense/) Reason for choosing CleanCloud Complexity and cost to implement. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.