Who Uses This Software?

Medium and large organizations. Private enterprises, Government Agencies, Non-Profit Organizations, and Educational Institutions rely on InvGate Assets on a daily basis to meet their ITSM needs.


Average Ratings

38 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • InvGate
  • www.invgate.com
  • Founded 2004
  • Argentina

About Service Desk

InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification.


Service Desk Features

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management
  • Contract Management
  • Incident Management
  • IT Asset Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract Management
  • Dashboard
  • Incident Management
  • Problem Management
  • Release Management
  • Self Service Portal

Service Desk Reviews Recently Reviewed!


Great software for small companies

May 07, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Works well for small companies to maintain internal communication. The ticket creation works much better than all those internal emails. This software is well worth the price.

Cons: It takes some time to learn the system. No issues so far as I am still a relative new user. I have not come across any major concerns.

Capterra-loader

Easy to implement and use this solution, great support team.

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I was responsible for scoping. purchasing and implementing this solution. Was a great experience all the way through from Sales to implementation to support. I would highly recommend InvGate.

Cons: This company is still fairly new in the marketplace but team is highly accommodating to new feature requests.

Quick Deployment and functional

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The asset deployment is easy to use and does it through group policy or direct involvement. Plus you only get charged on the node (workstations & servers) and not the peripherals (printers, switches, routers, modems). Took only a few hours to get fully functional and less than 1/2 hour to start to see assets in the database.

Cons: Alerts to the service desk are still broken. However that is on us cause we haven't talked to their amazing customer support yet on how to get this working.

Monitoring doesn't tell you when a server is offline, and this might be an issue for some.

On-Premise based.

Overall: Asset tracking and monitoring. Software detection. Ability to remotely remove, install company-wide software packages.

Capterra-loader

Easy to use service request tool.

Apr 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Popular request section helps you to find and raise request for frequently used services.
All service requests are categorized nicely and are convenient to find by browsing through categories.

Cons: requests are difficult to find via search functionality. Search often returns irrelevant results.
Overall UI of the can be improved. Feels clunky and old.

Overall: This tool made raising service requests and tracking them easy.

InvGate is very easy to use for both helpdesk and end users. It doesn't try to be a Swiss army knife

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its simplicity. In looking at similar software packages I found that there were just too many features, too many things crammed into one software. I also found them to be very inflexible, wanting you to run your help desk their way. Their support has been great.

Cons: My only problem is that although InvGate supports SSO through Office 365, they do not have an integrated app within MS Azure. Several other service desk software's do and it makes the login by end users seamless. There is little documentation on how to set it up and it took a little trial and error to get it working so that users can click the "Log In with Office 365" button but it would be so much nicer if there was an Azure app so that it could be added to the O365 launch pad and clicking on it took you right into the service desk.

Overall: Organization, problem tracking, time management

Amazed that this good a service desk product exists for this price

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Value for the money. This is a "Top Five" Service Desk platform for less than a quarter of the next best / cheapest option.

Cons: There's a little learning curve on where some of the settings are, but I wouldn't actually call that a "con" -- overall, it's easily the most intuitive service desk system I've set up (fifth one so far in my career.)

Overall: VALUE. This product does everything we wanted for an amazingly low cost.

Capterra-loader

The most flexible help desk software ever written. If you can think it, it will do it.

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use. We developed a short video and within minutes our end users were submitting help desk tickets. I am amazed how much information we can obtain from this software. The triggers and workflows are endless. Invgate support is phenomenal. "No" and "it can't" are not in their vocabulary. New feature development never ends. We have asked and they have created. One of the best choices we have ever made.

Cons: Active Directory integration is lacking features. I have submitted my ideas and what other programs are doing with AD and the Invgate team is working on it so this won't be a "Con" for long.

Overall: Ease of use. Ability to create multiple help desk divisions to keep service requests separated. One stop for our end. Great product.

Great Software for Technology Industry

Apr 04, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: The software is designed for tech team to collaborate information so various groups can understand progress and team members contribution before final resolution. It works well for small company to maintain internal communication without all the emails and organized via project base ticket created.

Cons: It takes some time to learn the system with a lot of communication between tech support and our own learning how to implement to customize our operation.

Great software

Dec 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
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Pros: This software is well worth the price and also it is very easy to use. I was able to implement the software in just a few days. And my staff likes it very well as also

Cons: customer Support could be better They have long Hold times And the staff could be a whole A lot more friendlier

The best and easy way to manage all your IT support requirements

Oct 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
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Pros: Their ease of use, their customer support. The feature set is the best, they have all the functionalities needed and more.

Great software, easy to start, easy to use, excellent support

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Its quality and flexibility. It is very easy to start using it, with a few clicks you will have all set up
Their Custom Reports module is the best I've ever seen.

Excellent interface and easy to configure and understand.

Aug 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Good customer service and support to date and easy to work with.

Pros: Multi-Departmental support and workflow design interface. Fairly intuitive and report generation flexible.

Cons: Nothing at this time. Still a relative new user and have not yet used all of its features nor come across any major concerns.

Has all the features needed for a ITIL system

Jul 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This product gives us the capability to perform all the functions of a ITIL service desk in one place.
Best option is the capaibility of dynamic workflows. We have only begun using the software but are very impressed compared to some of the others on the market in service desk software

Cons: At this time there is none.
I think the main con is the learning curve of the users and staff of switching to a new system but this would be a con with any software.

Overall: Once fully implemented across our organization this software will take the place of 4 other software programs that we are using for the same process. Help Desk, Software Management, Asset Management, Remote Support, Change Mgmt. This will also give us the capability to have all IT related items in one spot without having to go outside of the system for items.

Best Service Desk solution around

Jun 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We have been using it for over a year now, with no issues at all. Everything we wanted from the software, it delivered. Very easy to use, very powerful to fit your needs, and very good customer support.

Cons: No issues so far. Great assistance from Customer support, very reliable. Sometimes times worked on issues do not update correctly.

InvGate Service Desk Review

Jun 16, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: InvGate is a pretty good product overall. There are a lot of little annoyances, but if they were to fix these, it could be a pretty great product.

Pros: Affordable Easy to setup Ability to use variables when creating a ticket Ability to add observers and collaborators to a ticket Easy to do things like reassign and escalate

Cons: No Due Date field unless you use SLAs No ability to delete a comment or edit a comment If you add a comment before selecting Solve (which ultimately closes the ticket), you have to enter your solution again and select Solve for your solution to show up as the resolution If you added a comment to a ticket when the owner has an out of office notification turned on in their email, the out of office email would create a new ticket When printing out a lit of tickets for a user, the font is so small, it's hard to read. Took me a while to come up with a roundabout way to do it so that it was easily readable. Each comment in a ticket doesn't have the day and time the comment was made. You get more general time stamps like "14 hours ago", "2 weeks ago", or "a month ago". Would be useful to know the date and time so that you can tell if something was done at the end of the day or the beginning.

Very easily used

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I really like about it the most is that they make it simple to customize forms, workflows, etcs.

Cons: There is no online phone support. You have to use the online support help desk in which I am not crazy about doing things like that online. I would rather speak with a person but it is still pretty simple.

Easy to set up. Navigating is easy with large buttons and text.

Jun 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: has a solid feature set when it comes to IT asset management, adequately covering both hardware and software. Alarms can quickly show problems with Assets.

Cons: Text is not translated when switching languages. Charts could be improved as well as user interface.

Invgate brings ITSM and ITAM together cohesively

Mar 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We are currently using a big leaders service desk ticketing system today. What it lacked was the ability to integrate hardware and software asset information on those internal business users. This information is crucial to understanding when incidents and requests are submitted. What was also lacking in there big complex service desk solutions is the modernization of bringing daily operations tasks to the 21st century. Invgate is a solution that pushes the boundaries of technology with HTML developed application platform, intuitive out of the box real-time dashboard reporting. It also has a system that rewards workers with a trophy system for performance which gives a indirect competitive environment for service desk operations personnel.

Pros: Modern HTML5 look and feel. Mobile interface. Fully customizable. Out of the box real-time reporting and analytics. Multiple KPI and scorecard developments

Cons: None

Great Ticketing Solution

Jan 25, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Good Customer Portal
Customer Satisfaction Ratings
Gamification

Cons: Knowledge Base layout is great
Workflows are subpar, even just a basic onboarding workflow is hard to build out

Overall: InvGate provides a good base ticket solution, it's workflows are good, but aren't the smartest when it comes to assigning and customizing. They're constantly providing feature updates, but need to pay more attention to expanding on reporting, the current metrics and dashboards aren't very intuitive.

Recommendations to other buyers: Definitely get InvGate Assets, the two together can be a powerful tool

Cool Product

Oct 05, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: The out of the box is simple. It's process flows are very much well defined. The configuration are an easy setup

Essential at our company

Feb 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: its versatility, reports, amount of information provided.

Cons: There's no phone help desk, only an online support board.

Recommendations to other buyers: It's not only an assets software, you can use it with alarms, life cycles and more

Disruptive and Amazing Software !!

Jan 20, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
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Pros: Invgate is doing things in a total different way as the tradicionals Service Desk Tools, from his Starting Page to the last of his employees the company is really fresh !!

Cons: They have to grow faster, it´s a matter of time. I really don´t have a thing of the solution that I like least, since we chose Invgate, we are really satisfied with the tool.

Recommendations to other buyers: You have to analyze Invgate before taking any decition !! You are going to like this tool.

Very friendly application!!

Jan 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Invgate is a n excellent aplication to drive the tickets of IT requirements. The interface is very friendly and is very easy to use for final users and administrators

Pros: Invgate are based on social networks, is very friendly

Cons: i have not coments against

accurate, great interface and userfriendly

Jan 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: the desing of the application is very simple , accurate and user friendly. the implementation es realy fast and simple. the support is attentive and aware to the user needs

Pros: the implementation es realy fast and simple.

Cons: i havent found cons or things i dislike.

Great option for managing your IT assets

Jan 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are using Invgate Assets for almost 5 years to manage and control all our users IT hardware and software of every workstation across our network in a centralized way. What we like of Invgate Assets is that you have precise and updated information of all your IT hardware and software of your network.

Friendly and Stable

Jan 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Friendly desing, easy to work with. Simply and accurate Interface. The vendor is aware about the cutomer needs.

Cons: I havent found anything I did not like me. the experience with the product has been succesful, friendly, easy, and give me the proper way to interact with the users in a very short time and effective

Recommendations to other buyers: i dont have any recomendations to the evaluation software. only keep on the road

Friendly and easy

Jan 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Invgate is based on solials networks. Is has a user friendly interface. A vendor is very aware to de customer needs

Cons: not things that dislike me. the product is very complete and reliable

Recommendations to other buyers: I recommend you have friendly interfaces. And that its use for users and administrators is easier

Robust tool

Jan 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The licensing feature allows you to efficiently manage all your license and reduce costs. The integration with InvGate Service Desk makes your like easy. It is a robust and complete tool. The cost-benefit is exceptional!

Pros: With Invgate Assets you manage everything: - Licensing Management - ITIL - Finance reporting - Fraud control

Cons: We really have nothing negative to say. We are very happy with the tool. IT makes your life simpler.

Very good solution

Jan 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It's a really good solution to manage the infrastructure giving a lot of rich data to explote the potential of the company.

In the company and in my area were very pleased with the product and I

Jan 15, 2016
4/5
Overall
3.5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: What is the most used part of reports of incident resolution time.

Cons: we had to generate some inquiries out of the product such as searches for text in message bodies.

Recommendations to other buyers: excellent fast and agile with good after-sales technical support

Powerful tool to work in a real collaborative way

Jan 14, 2016
4/5
Overall
4.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The best thing that product does is the easy way that you can implement (you really can) very complex ITIL base process

Cons: It not manage CMDB concepts. I mean, you cannot have configuration items, relations and useful information about them.

Recommendations to other buyers: Easy of use and implement is a central thing you have to evaluate strongly. Also you have to keep an eye over reporting and dash boarding possibilities

Excellent !!

Jan 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: InvGate represents the harmony between a great software product and excellent graphic interface for the end user

Cons: We have no things we do not like this software. We think is a good product with low cost.

Recommendations to other buyers: The interface is awesome !! We believe that in these terms is the best software on the market

Excelent solution easy-to-learn and easy-to-use

Aug 31, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: InvGate is a SaaS than can be used for Customer Support teams in business of any size, boosting the satisfaction level of the customers and accompanying the growing of your business.

The best IT inventory program

Aug 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: A very robust tool, the reports are great and it¿s very easy to use.

Simple and very easy to use.

Aug 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This product is a very powerful tool for managing incidents and requirements, with easy and intuitive capabilities. It is possible to build a service catalog to meet "IT requirements" and "non-IT requirements" and automate workflows, tasks and reports.
It is aimed at mid range companies with excellent performance and price.
As a expert in ITSM area i recommend this product.

IT inventory control is no longer a problem

Jul 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Outdated hardware is no longer an issue. InvGate Assets performs this task by itself and I have all of the information in one suite.

Excellent product!

Really Revolutionary Solution !!

Jun 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using INVGATE Solutions for the last year, and we are really happy with the results, not only for our company, but also for our clients.
It´s simple, it´s flexible, it´s the new way to help people in every organization.
It´s how a Software Solution should be.

Aug 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money