# InvGate Service Management Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about InvGate Service Management Software - reviews, pricing plans, popular comparisons to other Service Desk products and more.

Source: https://www.capterra.com/p/133392/Service-Desk

---

# 

 InvGate Service Management Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

InvGate Service Management

## What is InvGate Service Management?

InvGate Service Desk is a modern ITSM solution built for IT service centers of all sizes, with a particular eye on business process and standards compliance, plus a native integration with InvGate's IT Asset Management solution.

## What is InvGate Service Management used for?

[Help Desk](https://www.capterra.com/help-desk-software/)[Service Desk](https://www.capterra.com/service-desk-software/)[IT Ticketing Systems](https://www.capterra.com/it-ticketing-systems-software/)

Overall rating

Based on 108 user reviews

Reviews sentiment

Positive

94%

Neutral

6%

Negative

0%

Starting price

$17

Other, Per Year

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## InvGate Service Management alternatives

Highest Rated

[4.5 (3,412)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.4 (18,773)](https://www.capterra.com/p/61368/Salesforce/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[4.4 (4,077)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/133392/Service-Desk/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Ticket Management

4.8 (17)

64.71% of 17 reviewers that rated this feature as important or highly important

Track, manage, or resolve user requests and IT incidents/issues

Real-Time Notifications

4.4 (14)

35.71% of 14 reviewers that rated this feature as important or highly important

Notifications that are delivered to users as soon as an event occurs

Support Ticket Management

4.8 (14)

35.71% of 14 reviewers that rated this feature as important or highly important

Allow customers/users to submit support queries and service requests

Email Management

4.1 (12)

58.33% of 12 reviewers that rated this feature as important or highly important

Manage, store and organize emails within the system or via third-party apps

Incident Management

4.6 (11)

45.45% of 11 reviewers that rated this feature as important or highly important

Manage and track all disruptions and incidents

Service Level Agreement (SLA) Management

4.9 (9)

44.44% of 9 reviewers that rated this feature as important or highly important

Set and monitor service level agreements to ensure timely response and resolution

InvGate Service Management 77 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Tools for the systematic analysis of various types of data or statistics

Application programming interface that allows for integration with other systems/databases

Manage the process of evaluating documents or requests submitted for approval

Manage assets throughout their lifecycle to optimize profit

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

Tickets are automatically assigned to specific agents based on predefined rules

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Track and monitor efficient handling of all changes/transitions

Private online space that lets businesses securely share documents and provide information access to clients

Configuration Management Database

Provides a channel for team members to share media files, communicate, and work together

Leave comments and notes on documents for others to view

Configure existing workflows to meet your organization's needs

Identify component attributes like servers, hardware, software, and manage relationships across all services

Track, store, and access client contracts or licenses

Track customer complaints from initiation through resolution

Provide online support for your customers through live chat or help desk functionality

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Creation and customization of dashboards

Store and organize documents in a centralized system

Assemble applications and processes by dragging over and arranging pre-built components

Receive and/or send email notifications for urgent updates, requests, or other information

Manage, store and organize emails within the system or via third-party apps

Pre-made examples and templates for emails

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Managing service requests, incidents, IT issues & support with a ticketing system

Manage and track all disruptions and incidents

Track interaction history by documenting conversations for contacts

Record and follow the progress of every issue

Managing inventories and tracking changes to hardware and software configurations

Monitor the movement of one or more IT assets throughout the organization

Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more

Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Templated responses for responding quickly to recurring support requests

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage and support multiple languages

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Arrange tasks based on the level of priority or urgency

Identify and solve underlying cause of incident(s), and prevent future incidents from occurring

Organize and manage all processes/procedures involved in purchasing goods and/or services

Plan and coordinate all the resources, costs and time needed to execute assignments

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Planning, scheduling, and overseeing the release of software or system changes into a live or production environment

Access work applications remotely, for when working away from the office and/or traveling

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Plan daily routes to optimize employee scheduling and provide directions

Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc.

Online portal through which end users can access the system, manage tasks, or obtain information

Database containing accurate and up-to-date information on all operational services

Set and monitor service level agreements to ensure timely response and resolution

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Allow customers/users to submit support queries and service requests

Track the status of support tickets/escalations as they move through the service queue

Gauge satisfaction and receive information for improvement and success

Create, manage and track all task activities and progression

Set up connections to third-party platforms to improve business processes

Track, manage, or resolve user requests and IT incidents/issues

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.5 (98)

4.5

Based on 98 reviews

## Pricing

Value for money

4.5 (88)

Free Trial

[View pricing plan details](https://www.capterra.com/p/133392/Service-Desk/pricing/)

Starter

$17.00

Other,Per Year

It includes:

-   Configuration
-   Self-Service Portal
-   Cloud Deployment
-   Unlimited Free Users
-   SSO integration
-   Ticket Management
-   Knowledge Base
-   Approval Management

Pro

$40.00

Other,Per Year

It includes:

-   ITIL Automation
-   Enhanced Support
-   Custom Domain With SSL
-   Reports and Analytics
-   Incident Management
-   Knowledge Management
-   Customer Success Manager
-   Onboarding and Training

Value for money

4.5 (88)

4.5

Based on 88 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Jira](https://www.capterra.com/p/19319/JIRA/)[

Asana](https://www.capterra.com/p/184581/Asana-PM/)[

Gmail](https://www.capterra.com/p/202338/Gmail/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

Rippling](https://www.capterra.com/p/172127/Rippling/)[

Deel](https://www.capterra.com/p/205015/Deel/)[

Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (105)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (105)

4.6

Based on 105 reviews

## User reviews

Overall rating

4.6

Based on 108 reviews

Filter by rating

5(73)

4(28)

3(7)

2(0)

1(0)

Mentioned topic

Sorted by most recent

JM

Jessica M.

Operations Associate

Graphic Design

### "Irresistable Service Management Platform "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 17, 2024

InvGate Service Management is the valuable service solution

Pros

InvGate Service Management delivers an effortless and credible services to clients and companies.

Cons

InvGate Service Management lacks proper AI integration

Switched from

[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)

[Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)

[Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)

[Help Desk Migration](https://www.capterra.com/p/160609/Help-Desk-Migration/)

The increasing prices from the platform is a major challenge

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AF

Adrian F.

CTO

Consumer Goods

### "InvGate Service Desk helps me manage all my IT support requests in one place, making my job much easier!"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

September 16, 2024

Pros

The software is user-friendly and has powerful ticketing and reporting features. It has definitely streamlined our IT support process.

Cons

The interface could be a bit more customizable, and I wish there were more integrations with third-party tools.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BC

Brayan C.

Analista IT

Information Technology and Services

### "InvGate Service Desk"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 11, 2024

Pros

Su proceso para creación de catálogos de servicio, es una herramienta demasiado útil e intuitiva, proporcionando la posibilidad de agilizar los procesos requeridos por la empresa. Tengamos en cuenta que cuenta con un soporte técnico eficiente y rápido a la hora de solucionar inconvenientes.

Cons

Existen pocas cosas en las que se puede mejorar, esté aplicativo de igual manera con cada actualización trabaja cada vez mejor.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Samson Z.

Support agent

Commercial Real Estate

### "Logiciel de gestion clientèle "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

October 13, 2023

Pros

Un très bon support client et simple à utiliser pour travailler à distance. J'apprécie beaucoup et je le recommande. Flexible et avec des meilleurs CRM

Cons

Un super produit permettant de travailler à distance . Je n'ai aucun problème.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MB

Mario B.

Coordinador de Mesa de Servicios

Import and Export

### "Mesa de Servicios Torres & Torres"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

August 25, 2023

Pros

La parte gráfica, combinación de colores en la página, armoniza bastante que el usuario no se siente estresado y puede adaptarse mucho más rápido a la utilización de la herramienta.

Cons

Que no se puede adecuar a las necesidades de la empresa al 100%

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

OG

Orlando G.

Technical Engineer

Information Technology and Services

### "Tu mejor opción para la Gestión de Servicios"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

August 25, 2023

En general, mi experiencia con InvGate Service Desk ha sido positiva. La herramienta es muy robusta y ofrece una amplia gama de funciones que pueden ayudar a los equipos de servicio al cliente a mejorar la calidad de su servicio

Pros

Lo que más me ha gustado de InvGate Service Desk es su capacidad para automatizar tareas y procesos. Esto permite a los equipos de servicio al cliente centrarse en la resolución de problemas y la satisfacción del cliente, en lugar de tareas administrativas.

Cons

Lo que menos me ha gustado de InvGate Service Desk es su curva de aprendizaje. La herramienta es robusta y ofrece una amplia gama de funciones, pero puede ser difícil de aprender para los usuarios que no están familiarizados con la gestión de servicios de TI.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

FC

Fabrizio C.

Analista de sistemas

Information Technology and Services

### "Administrador e implementador de la herramienta "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

August 24, 2023

En general fue buena y placentera, es una herramientamuy completa pero el comienzo fue algo malo por la poca cantidad de información que encontraba sobre la misma, pero una vez pude encontrar la base de conocimiento que buscaba y sus tutoriales (antiguos) que contaban puden avanzar sin mayor problemas, pero creo que algo a mejorar, tambien creo que deberia haber una forma de explicar un poco mas a detalles como trabajan las funcionalidades entre si, para tener mayor información sobre como implementar correctamente las funcionalidades de la herramienta y no estar haciendo prueba y error.

Pros

La sencillez de implementarla y la facil manera de utilización que tiene por gente no tecnica, con una pequeña charla de introducción, los usuarios fueron capaces de utilizar la plataforma sin mucha complejidad, especialmente por personas ancianas, creo que es un camino por el que deberian seguir tomando enfocando en mantener las cosas simples tanto asi para los implementadores y usuarios, una muy buena estrategia de ventas.

Cons

La falta de imformación o tutoriales mas complejos y detallados, si bien tuve acceso a la base de conocimientos con muchos tutoriales, hay otros agentes que no tienen ni idea de su existencia deberian de publicitarla mas a los agentes interesados, si bien este años han aumentado las capacitaciones y sacaron una guia de implementación creo que seria bueno de tenerlos abiertos al publico o en una lugar donde las personas no tecnicas puedan acceder y conocer mejor su herramienta asi como transparentar mas los cambios al momento de implementarse en sus redes sociales.

Alternatives considered

[Jira](https://www.capterra.com/p/19319/JIRA/)

[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

HF

Hernan F.

Technical Engineer

Construction

### "InvGate Service Desk aliado clave ITSM"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 24, 2023

Pros

Lo que más me ha gustado de InvGate Service Desk es la posibilidad de personalizar profundamente los SLA's.

Cons

Lo que menos me ha gustado de Invgate Service Desk es que la intrgración con sistemas externos puede llegar a ser algo complicada.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AP

Alvaro P.

Technical Engineer

Information Technology and Services

### "6 años implementando Invgate Service Desk"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 24, 2023

Invgate Service Desk mejora notablemente la colaboracion entre distintas areas de trabajo en una organización.

Pros

La facilidad de implementacion, la sencilla curva de aprendizaje, y las funcionalidades que se van sumando constantemente.

Cons

Que en los procesos de workflows no se permiten configurar acciones paralelas, solo secuenciales.

Alternatives considered

[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)

Reasons for choosing InvGate Service Management

Sencillez

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CM

Cristian M.

Jefe de Departamento

Medical Devices

### "Un producto que cumple con lo que promete"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

August 22, 2023

Gracias a la herramienta se pudo automatizar la mayoria de los trabajos repetitivos de la empresa.

Pros

El producto es fácil de implementar. Es una de las herramientas mas completas.

Cons

Lo que menos me gusta de la herramienta es que no se pueda ir habilitando campos de acuerdo a la información que va ingresando el usuario en la pantalla principal.

Alternatives considered

[Jira](https://www.capterra.com/p/19319/JIRA/)

[ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)

[HPE OneView](https://www.capterra.com/p/241735/HPE-OneView/)

Reasons for choosing InvGate Service Management

Calidad, precio y tiempo de implementacion

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/133392/Service-Desk/reviews/)

Popular comparisons

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[Dynamics 365 vs InvGate Service Management](https://www.capterra.com/compare/133392-157279/Service-Desk-vs-Dynamics-365)[Zoho Assist vs InvGate Service Management](https://www.capterra.com/compare/112011-133392/Zoho-Assist-vs-Service-Desk)[Salesforce Service Cloud vs InvGate Service Management](https://www.capterra.com/compare/133392-136189/Service-Desk-vs-Salesforce)[JIRA Service Management vs InvGate Service Management](https://www.capterra.com/compare/133392-227102/Service-Desk-vs-JIRA-Service-Management)[Bitrix24 vs InvGate Service Management](https://www.capterra.com/compare/113540-133392/Bitrix24-vs-Service-Desk)[Yonyx vs InvGate Service Management](https://www.capterra.com/compare/130406-133392/AGI-Self-Service-vs-Service-Desk)[Odoo vs InvGate Service Management](https://www.capterra.com/compare/133392-135618/Service-Desk-vs-Odoo)[TeamSupport vs InvGate Service Management](https://www.capterra.com/compare/87908-133392/TeamSupport-vs-Service-Desk)[Supportbench vs InvGate Service Management](https://www.capterra.com/compare/133392-155934/Service-Desk-vs-Supportbench) 

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