--- title: "InvGate Service Management Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about InvGate Service Management Software - reviews, pricing plans, popular comparisons to other Service Desk products and more." source_url: "https://www.capterra.com/p/133392/Service-Desk/" page_type: "product" language: "en" --- # InvGate Service Management Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) InvGate Service Management ## What is InvGate Service Management? InvGate Service Desk is a modern ITSM solution built for IT service centers of all sizes, with a particular eye on business process and standards compliance, plus a native integration with InvGate's IT Asset Management solution. ## What is InvGate Service Management used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Service Desk](https://www.capterra.com/service-desk-software/)[IT Ticketing Systems](https://www.capterra.com/it-ticketing-systems-software/) Overall rating Based on 108 user reviews Reviews sentiment Positive 94% Neutral 6% Negative 0% Starting price $17 Other, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## InvGate Service Management alternatives Highest Rated [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/102188/LiveAgent/) [4.4 (4,087)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [4.4 (18,798)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/61368/Salesforce/) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [4.5 (3,465)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/124981/Freshdesk/) [View all alternatives](https://www.capterra.com/p/133392/Service-Desk/alternatives/) ## FAQs about InvGate Service Management Overview ### What problems does InvGate Service Management solve? InvGate Service Management solves unmanageable support queues, missed requests, scattered ticket ownership, and slow manual handling by centralizing incidents, approvals, SLAs, knowledge articles, and asset context in one intuitive service desk. IT teams, HR, customer support, and shared-service departments benefit most through faster resolution, clearer accountability, and easier self-service. Answer based on 65 reviews Overview ### Which roles and teams benefit most from InvGate Service Management? InvGate Service Management is most used by IT managers, support teams, and technical engineers who need to manage service desks, resolve incidents, and track requests efficiently. Technology leaders such as CTOs, CIOs, and business owners use it to improve service visibility, standardize processes, and monitor operational performance across departments. Answer based on 103 reviews Overview ### What company size and industries is InvGate Service Management built for? InvGate Service Management is built for medium to large organizations, with midsize businesses making up 40% of reviewers and enterprises 29%. It serves private companies, government, NGOs, and educational institutions across industries, with the strongest presence in Information Technology and Services at 12%, Computer Software at 11%, and Banking at 6%. Answer based on 108 reviews Features and Usability ### What are the key features of InvGate Service Management? InvGate Service Management includes core ITSM features like ticket management, service request handling, SLA management, and knowledge base access through a self-service portal. Differentiating capabilities include configurable workflows, automated routing, real-time dashboards and reporting, plus multi-department help desk support and integration with asset management. Answer based on 51 reviews Pricing ### How much does it cost and what fees or limitations are included? InvGate Service Management starts at $17/agent/year on the Starter plan, with $999 billed annually for up to five agents. Pro costs 40/agent/year for 6–50 agents, while Enterprise pricing is custom. A free trial is available. Reviewers describe it as affordable and good value, though some small teams found fixed pricing costly. Answer based on 12 reviews Integrations ### Which third-party tools and platforms does InvGate Service Management integrate with? InvGate Service Management integrates with InvGate Assets and Invgate Asset Management for IT asset tracking, and supports over 20 integrations overall. Other listed connections include Jira, Azure DevOps, Microsoft Teams, Microsoft Outlook, Gmail, Confluence, Asana, and Lansweeper, covering collaboration, development, email, and asset management. Answer based on 14 reviews Getting Started and Support ### What training and onboarding options does InvGate Service Management offer? InvGate Service Management provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference material for learning features and setup steps. Answer based on 8 reviews Getting Started and Support ### What customer support options does InvGate Service Management offer, and how do users rate the experience? InvGate Service Management offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users generally describe support as responsive, helpful, and open to feedback, with quick communication and solid guidance. Some report long hold times, a less agile support portal, and occasional documentation or troubleshooting gaps. Answer based on 51 reviews Ticketing system ### How good is the ticketing system? InvGate Service Management handles everyday ticketing well with easy submission, flexible forms, and clear ownership tracking. IT teams and small business help desks like the custom workflows, email intake, approvals, and SLA options, though some users find reporting, timestamps, comment editing, ticket assignment logic, and certain configurations less flexible. Answer based on 21 reviews ## Features AI summary Based on 999 Service Desk reviews Capterra data shows that buyers of Service Desk software rank the following features as their top priorities: - **Support Ticket Management** (**52%** of reviewers rated this feature as critical) - **Incident Management** (**52%**) - **Service Level Agreement (SLA) Management** (**44%**) InvGate Service Management supports all three features that reviewers rate most important: **Support Ticket Management**, **Incident Management**, and **Service Level Agreement (SLA) Management**. Together, these capabilities help businesses track and resolve requests efficiently, respond to service disruptions faster, and maintain service commitments, allowing teams to improve support quality and keep operations running smoothly. Support Ticket Management 4.8 (14) 35.71% of 14 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Incident Management 4.6 (11) 45.45% of 11 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Service Level Agreement (SLA) Management 4.9 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution Self Service Portal 4.5 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Alerts/Notifications 4.2 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Ticket Management 4.8 (17) 64.71% of 17 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues InvGate Service Management 77 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Change Management: Track and monitor efficient handling of all changes/transitions - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - CMDB: Configuration Management Database - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contract/License Management: Track, store, and access client contracts or licenses - Customer Complaint Tracking: Track customer complaints from initiation through resolution - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Interaction Tracking: Track interaction history by documenting conversations for contacts - Issue Tracking: Record and follow the progress of every issue - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - IT Reporting: Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Procurement Management: Organize and manage all processes/procedures involved in purchasing goods and/or services - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Routing: Plan daily routes to optimize employee scheduling and provide directions - Search: Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (98) 4.5 Based on 98 reviews ## Pricing Value for money 4.5 (88) Free Trial [View pricing plan details](https://www.capterra.com/p/133392/Service-Desk/pricing/) Starter $17.00 Other,Per Year It includes: - Configuration - Self-Service Portal - Cloud Deployment - Unlimited Free Users - SSO integration - Ticket Management - Knowledge Base - Approval Management Pro $40.00 Other,Per Year It includes: - ITIL Automation - Enhanced Support - Custom Domain With SSL - Reports and Analytics - Incident Management - Knowledge Management - Customer Success Manager - Onboarding and Training Enterprise Custom Quote Available It includes: - On-Premise Hosting - Concurrent Licensing - Advanced Security Configuration - SAML Support - Gamification - Problem Management - Change Management - Critical Incident & Trauma Response Value for money 4.5 (88) 4.5 Based on 88 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Rippling](https://www.capterra.com/p/172127/Rippling/)[ Deel](https://www.capterra.com/p/205015/Deel/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (105) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (105) 4.6 Based on 105 reviews ## User reviews Overall rating 4.6 Based on 108 reviews Filter by rating 5(73) 4(28) 3(7) 2(0) 1(0) Mentioned topic Sorted by most recent JM Jessica M. Operations Associate Graphic Design ### "Irresistable Service Management Platform " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 17, 2024 InvGate Service Management is the valuable service solution Pros InvGate Service Management delivers an effortless and credible services to clients and companies. Cons InvGate Service Management lacks proper AI integration Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) [Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/) [Help Desk Migration](https://www.capterra.com/p/160609/Help-Desk-Migration/) The increasing prices from the platform is a major challenge Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AF Adrian F. CTO Consumer Goods ### "InvGate Service Desk helps me manage all my IT support requests in one place, making my job much easier!" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 16, 2024 Pros The software is user-friendly and has powerful ticketing and reporting features. It has definitely streamlined our IT support process. Cons The interface could be a bit more customizable, and I wish there were more integrations with third-party tools. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BC Brayan C. Analista IT Information Technology and Services ### "InvGate Service Desk" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 11, 2024 Pros Su proceso para creación de catálogos de servicio, es una herramienta demasiado útil e intuitiva, proporcionando la posibilidad de agilizar los procesos requeridos por la empresa. Tengamos en cuenta que cuenta con un soporte técnico eficiente y rápido a la hora de solucionar inconvenientes. Cons Existen pocas cosas en las que se puede mejorar, esté aplicativo de igual manera con cada actualización trabaja cada vez mejor. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Samson Z. Support agent Commercial Real Estate ### "Logiciel de gestion clientèle " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 13, 2023 Pros Un très bon support client et simple à utiliser pour travailler à distance. J'apprécie beaucoup et je le recommande. Flexible et avec des meilleurs CRM Cons Un super produit permettant de travailler à distance . Je n'ai aucun problème. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Mario B. Coordinador de Mesa de Servicios Import and Export ### "Mesa de Servicios Torres & Torres" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 25, 2023 Pros La parte gráfica, combinación de colores en la página, armoniza bastante que el usuario no se siente estresado y puede adaptarse mucho más rápido a la utilización de la herramienta. Cons Que no se puede adecuar a las necesidades de la empresa al 100% Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. OG Orlando G. Technical Engineer Information Technology and Services ### "Tu mejor opción para la Gestión de Servicios" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 25, 2023 En general, mi experiencia con InvGate Service Desk ha sido positiva. La herramienta es muy robusta y ofrece una amplia gama de funciones que pueden ayudar a los equipos de servicio al cliente a mejorar la calidad de su servicio Pros Lo que más me ha gustado de InvGate Service Desk es su capacidad para automatizar tareas y procesos. Esto permite a los equipos de servicio al cliente centrarse en la resolución de problemas y la satisfacción del cliente, en lugar de tareas administrativas. Cons Lo que menos me ha gustado de InvGate Service Desk es su curva de aprendizaje. La herramienta es robusta y ofrece una amplia gama de funciones, pero puede ser difícil de aprender para los usuarios que no están familiarizados con la gestión de servicios de TI. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FC Fabrizio C. Analista de sistemas Information Technology and Services ### "Administrador e implementador de la herramienta " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 24, 2023 En general fue buena y placentera, es una herramientamuy completa pero el comienzo fue algo malo por la poca cantidad de información que encontraba sobre la misma, pero una vez pude encontrar la base de conocimiento que buscaba y sus tutoriales (antiguos) que contaban puden avanzar sin mayor problemas, pero creo que algo a mejorar, tambien creo que deberia haber una forma de explicar un poco mas a detalles como trabajan las funcionalidades entre si, para tener mayor información sobre como implementar correctamente las funcionalidades de la herramienta y no estar haciendo prueba y error. Pros La sencillez de implementarla y la facil manera de utilización que tiene por gente no tecnica, con una pequeña charla de introducción, los usuarios fueron capaces de utilizar la plataforma sin mucha complejidad, especialmente por personas ancianas, creo que es un camino por el que deberian seguir tomando enfocando en mantener las cosas simples tanto asi para los implementadores y usuarios, una muy buena estrategia de ventas. Cons La falta de imformación o tutoriales mas complejos y detallados, si bien tuve acceso a la base de conocimientos con muchos tutoriales, hay otros agentes que no tienen ni idea de su existencia deberian de publicitarla mas a los agentes interesados, si bien este años han aumentado las capacitaciones y sacaron una guia de implementación creo que seria bueno de tenerlos abiertos al publico o en una lugar donde las personas no tecnicas puedan acceder y conocer mejor su herramienta asi como transparentar mas los cambios al momento de implementarse en sus redes sociales. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. HF Hernan F. Technical Engineer Construction ### "InvGate Service Desk aliado clave ITSM" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 24, 2023 Pros Lo que más me ha gustado de InvGate Service Desk es la posibilidad de personalizar profundamente los SLA's. Cons Lo que menos me ha gustado de Invgate Service Desk es que la intrgración con sistemas externos puede llegar a ser algo complicada. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AP Alvaro P. Technical Engineer Information Technology and Services ### "6 años implementando Invgate Service Desk" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 24, 2023 Invgate Service Desk mejora notablemente la colaboracion entre distintas areas de trabajo en una organización. Pros La facilidad de implementacion, la sencilla curva de aprendizaje, y las funcionalidades que se van sumando constantemente. Cons Que en los procesos de workflows no se permiten configurar acciones paralelas, solo secuenciales. Alternatives considered [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Reasons for choosing InvGate Service Management Sencillez Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CM Cristian M. Jefe de Departamento Medical Devices ### "Un producto que cumple con lo que promete" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 August 22, 2023 Gracias a la herramienta se pudo automatizar la mayoria de los trabajos repetitivos de la empresa. Pros El producto es fácil de implementar. Es una de las herramientas mas completas. Cons Lo que menos me gusta de la herramienta es que no se pueda ir habilitando campos de acuerdo a la información que va ingresando el usuario en la pantalla principal. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) [HPE OneView](https://www.capterra.com/p/241735/HPE-OneView/) Reasons for choosing InvGate Service Management Calidad, precio y tiempo de implementacion Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/133392/Service-Desk/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Salesforce Sales Cloud vs InvGate Service Management](https://www.capterra.com/compare/61368-133392/Salesforce-vs-Service-Desk)[Zendesk Suite vs InvGate Service Management](https://www.capterra.com/compare/133392-164283/Service-Desk-vs-Zendesk)[LiveAgent vs InvGate Service Management](https://www.capterra.com/compare/102188-133392/LiveAgent-vs-Service-Desk)[Freshdesk vs InvGate Service Management](https://www.capterra.com/compare/124981-133392/Freshdesk-vs-Service-Desk)[LiveChat vs InvGate Service Management](https://www.capterra.com/compare/62194-133392/LiveChat-vs-Service-Desk)[Milvus vs InvGate Service Management](https://www.capterra.com/compare/133392-202528/Service-Desk-vs-Milvus)[Tidio vs InvGate Service Management](https://www.capterra.com/compare/133392-144040/Service-Desk-vs-Tidio-Chat)[Zoho Desk vs InvGate Service Management](https://www.capterra.com/compare/133392-169505/Service-Desk-vs-Zoho-Desk)[Intercom vs InvGate Service Management](https://www.capterra.com/compare/133392-134347/Service-Desk-vs-Intercom)[HelpDesk vs InvGate Service Management](https://www.capterra.com/compare/133392-185973/Service-Desk-vs-HelpDesk) [Dynamics 365 vs InvGate Service Management](https://www.capterra.com/compare/133392-157279/Service-Desk-vs-Dynamics-365)[Zoho Assist vs InvGate Service Management](https://www.capterra.com/compare/112011-133392/Zoho-Assist-vs-Service-Desk)[JIRA Service Management vs InvGate Service Management](https://www.capterra.com/compare/133392-227102/Service-Desk-vs-JIRA-Service-Management)[Salesforce Service Cloud vs InvGate Service Management](https://www.capterra.com/compare/133392-136189/Service-Desk-vs-Salesforce)[Bitrix24 vs InvGate Service Management](https://www.capterra.com/compare/113540-133392/Bitrix24-vs-Service-Desk)[Yonyx vs InvGate Service Management](https://www.capterra.com/compare/130406-133392/AGI-Self-Service-vs-Service-Desk)[Odoo vs InvGate Service Management](https://www.capterra.com/compare/133392-135618/Service-Desk-vs-Odoo)[TeamSupport vs InvGate Service Management](https://www.capterra.com/compare/87908-133392/TeamSupport-vs-Service-Desk)[Supportbench vs InvGate Service Management](https://www.capterra.com/compare/133392-155934/Service-Desk-vs-Supportbench)