# Page 3 | InvGate Service Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is InvGate Service Management the right IT Service solution for you? Explore 108 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133392/Service-Desk/reviews --- InvGate Service Management 4.6 (108) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of InvGate Service Management ## Showing most helpful reviews Showing 51-75 of 108 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CH Chris H. IT Manger Used the software for: 2+ years ### "InvGate is very easy to use for both helpdesk and end users. It doesn't try to be a Swiss army knife" April 17, 2018 5.0 Organization, problem tracking, time management Pros Its simplicity. In looking at similar software packages I found that there were just too many features, too many things crammed into one software. I also found them to be very inflexible, wanting you to run your help desk their way. Their support has been great. Cons My only problem is that although InvGate supports SSO through Office 365, they do not have an integrated app within MS Azure. Several other service desk software's do and it makes the login by end users seamless. There is little documentation on how to set it up and it took a little trial and error to get it working so that users can click the "Log In with Office 365" button but it would be so much nicer if there was an Azure app so that it could be added to the O365 launch pad and clicking on it took you right into the service desk. Review Source mR martin R. COORDINADOR SOPORTE TI Food & Beverages Used the software for: 6-12 months ### "pinsa" February 28, 2023 4.0 toda va muy bien Pros funcionalidad, facilidad, reportes, inventarios, practico Cons no cuenta con una responsiva para la impresión de la misma sobre los activos que tiene cada usuario asignado. Switched from [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) facilidad y reportes Review Source FT Fabricio T. Gerente TI Automotive Used the software for: 1-2 years ### "Buen comienzo" February 28, 2023 4.0 Aceptable, no somos demasiados exigentes. Pros Excelente implementación, fácil despliegue. Cons Soporte post implementación, hemos tenido varios tickets con la aplicación ya implementada y la satisfacción no es la esperada. Por el contrario a la implementación que fué excelente. Reason for choosing InvGate Service Management Fue la solución que evaluamos más viable. Review Source MVG Maria Victoria G. Jefe de Incident Manager Food & Beverages Used the software for: 2+ years ### "Reseña Invgate Service Desk" February 9, 2022 5.0 Invgate Service Desk nos permitió automatizar varios procesos, lo cual nos permite tener una respuesta de solución mas rapida y reducir las horas de servicio de algunos soportes. Incluso la herramienta la comenzaron a utilizar otras áreas, no solo la de IT. Pros El producto es fácil de configurar y tambien es muy sencillo el uso para los usuarios finales y los grupos resolutores. Por otro lado el soporte de la herramienta es excelente. Cons Nosotros usamos la herramienta desde diciembre del 2015 y, si bien mejoró, considero que se puede seguir trabajando en lo que respecta a las actualizaciones de las versiones para que no haya ningún tipo de impacto en los que usamos Invgate. Review Source Pablo K. Gerente de Sistemas Hospitality Used the software for: 1-2 years ### "Great Helpdesk Software" February 8, 2019 5.0 Service Desk was always easy to configure, to use and grow. It made our help desk be more efficient, productive, and accountable Pros Easy of use for every user at the company. From experimented to newbies, is the perfect choice to let the helpdesk grow smoothly. Cons Invgate need to think about how to help customers on the kickoff stage. Review Source Fernando M. Soporte Tecnico SR en Sistemas Hospitality Used the software for: 1-2 years ### "Organize the work and give us greater control of the solutions." October 3, 2019 5.0 Pros It allows us to keep our customers' claims more organized, and classify them for claims that are often repeated. Optimize our working time. Cons We could not find an automatic report by mail with the detailed summary of all the work separated by admin users. Review Source VR Verified Reviewer Auditoria Hospitality Used the software for: 1-2 years ### "Usefull application" February 18, 2019 5.0 Pros The best thing is that it is easy to install and very friendly for the final users. The after-sales service is also very good. It is worth investing in an application of these characteristics Cons It would be very useful if it could identify and avoid duplicating similar claims. Review Source JS Javier S. Head of IT department Cosmetics Used the software for: 2+ years ### "It's a Functional software" June 22, 2022 5.0 Pros It's easy to use and practical software to managment IT support. Cons I think is a very complete software, and is good knowledge feature Review Source Adrián Fernando R. Analista de soporte para TI Hospitality Used the software for: 1-2 years ### "Simple but not least robust" October 3, 2019 5.0 Pros What I like most about this software is its simplicity. However, it's robust at the same time. Cons It's still difficult to find some older request made by different users and collaborators. Review Source IV Igor V. Android Developer Computer Software Used the software for: 1-2 years ### "I use the Service Desk as a smart bid control" August 23, 2018 5.0 Pros The developers of the product support small companies and provide a tariff with a fixed amount of payment, amounting to 10 USD per month, and this is not very suitable for us, because we employ about two dozen people. But for small companies this is undoubtedly a plus. In my work, I mostly use reports and analytics, which are very well designed visually and practical - they are simple, functional and easy to use. Cons The tariff with a fixed amount of payment is calculated for three people. If a team of 4-5 people, and this can be considered small, you need to pay about 100 USD per month, which is too expensive. Review Source Lucas M. Lider de Proyectos Financial Services Used the software for: Less than 6 months ### " Innovative functionality with social network format, totally intuitive." February 13, 2019 4.0 We implemented Service Desk on 02/01/2019, after 6 months of definitions, and tests. We are currently managing with nominal and concurrent licenses. The process included the evaluation of 5 suppliers. The satisfaction survey of our users is very good. Pros The support of the Invgate team and its partners during the project was excellent. The hardware requirements are minimal, the performance in the testing has been fantastic, as has the migration process. The support is constantly taking suggestions for improvements and working on them. Cons The reports could be improved, and some behaviors between tickets and workflows could be differentiated (in some cases you can not differentiate behaviors between both as the detail of the mail that is sent to the users). Review Source GG Guido G. Manager Service Desk Information Technology and Services Used the software for: 2+ years ### "Herramienta que acompaña y se amolda a nuestras necesidades." February 8, 2022 4.0 He usado y conocido Invgate en otra Empresa y por la experiencia que tuve se que era ideal traerla donde estoy actualmente. Pros Que encontramos en él todo lo que necesitamos a nivel atención al cliente interno/externo y acompaña los procesos internos de la empresa que no tengan que ver con IT Cons Algunas características que requieren conocimiento de manejo de webservice y API. Reason for choosing InvGate Service Management Por la experiencia que tuve con ella y por estar alineado con ITIL Review Source CS Cesar S. Jefe de TI Food & Beverages Used the software for: 6-12 months ### "Experiencia con Invgate" February 8, 2022 5.0 Ha sido una gran experiencia, Invgate Service Desk ha sido de gran ayuda para establecer métricas dentro del departamento y establecer objetivos. Pros Lo que más me gusta de Invgate es la lógica de configuración y funcionamiento tan sencilla que tiene. La nueva mesa de ayuda que hicimos para RR.HH. la pudimos configurar nosotros internamente sin consultoría. Cons Creo que la Gestión del Cambio puede mejorar mucho más. Incluir objetos, aprobaciones y demás cosas. Alternatives considered [Cherwell Service Management](https://www.capterra.com/p/121158/Cherwell-Software/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing InvGate Service Management Porque tiene la mejor relación precio-valor entre todos los productos que revisamos. Review Source MV Marcelo V. Coordinador IT Oil & Energy Used the software for: 2+ years ### "Diferente al resto!" February 9, 2022 5.0 Que lo estemos usando desde el 2009 creo que lo dice todo, ninguna queja, hoy es altamente importante en la empresa. Pros Muy facil de usar a nivel usuario, intuitivo, facil de configurar a nivel administrativo, se pueden editar las plantillas, lo cual es muy util. Cons No veo cosas negativas sobre Service Desk, es la verdad. Review Source JZ Juan Z. Analista de Soporte Tecnico Telecommunications Used the software for: 6-12 months ### "Excelente software" February 8, 2022 5.0 Nos aporta mucho valor puesto que los usuarios puede levantar fácilmente sus tickets, la obtención de métricas es muy fácil y en tiempo real, eso nos permite presentar a dirección datos reales Pros Tiene todo lo que necesito, es facil de usar, de implementar y de administrar, la interfaz es muy agradadable, el seguimiento a los tickets es muy facil Cons Que en ocasiones no carga la pagina, son pequeños lapsos de 10 segundos y ya casi no pasa pero sigue estando presente Alternatives considered [Aranda](https://www.capterra.com/p/200943/Aranda-Service-Desk/) Reason for choosing InvGate Service Management Por el precio y la facilidad de uso del software Review Source MV Matias V. Service Desk Textiles Used the software for: Less than 6 months ### "Herramienta indispensable para IT" February 28, 2023 5.0 Mi experiencia hasta ahora a sido buena, la herramienta cumple con todo lo que necesita la compañia. Pros La facilidad de implementacion y administracion del mismo. Cons Quizas para armar los reportes es un poco complejo de entender. Reason for choosing InvGate Service Management Era el mas completo. Review Source GS Gabriel S. Sysadmin Banking Used the software for: Less than 6 months ### "Migración de CA Service Desk a Invgate" March 7, 2023 4.0 Pros Facilidad para implementar, interfaz de usaurio amigable que el producto que teníamos previamente. Cons Limitaciones con reportes, falta de versionado en workflows Alternatives considered [BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Review Source Lucas C. IT Coordinator Hospitality Used the software for: 1-2 years ### "Usability at its best" March 12, 2019 5.0 We reduce telephone calls, improving the speed of response, through the use of the knowledge base. Pros The best thing that Service Desk has is its dashboard and knowledge base. Cons As a point to improve, I would incorporate project management for those requirements that require more time and resources. Review Source mS myriam S. Analista funcional Pharmaceuticals Used the software for: 1-2 years ### "el producto es facil para el usuario por ahora no encuentro nada" January 9, 2023 5.0 Pros el producto es facil para el usuario por ahora no encuentro nada Review Source HF Hernán F. Technical Engineer Construction Used the software for: Less than 6 months ### "InvGate Service Desk aliado clave ITSM" August 24, 2023 5.0 Pros Lo que más me ha gustado de InvGate Service Desk es la posibilidad de personalizar profundamente los SLA's. Cons Lo que menos me ha gustado de Invgate Service Desk es que la intrgración con sistemas externos puede llegar a ser algo complicada. Review Source FS Facundo S. CX Insurance Used the software for: 2+ years ### "Excelente sistema!" April 8, 2022 4.0 Muy buena performance, servicio de soporte inmediato, la estetica también es impecable, muy buena exp. en general Pros Ayuda a gestionar la mayoría de los procesos de la organización de forma dinamica y personalizada Cons Solo la funcionalidad de busqueda de tks a través de palabras, antes funcionaba 100% hoy tiene algunos desperfectos. Review Source Samson Z. Support agent Commercial Real Estate Used the software for: I used a free trial ### "Logiciel de gestion clientèle " October 13, 2023 5.0 Pros Un très bon support client et simple à utiliser pour travailler à distance. J'apprécie beaucoup et je le recommande. Flexible et avec des meilleurs CRM Cons Un super produit permettant de travailler à distance . Je n'ai aucun problème. Review Source RM Rene M. Director of Health Information Management/CIO Hospital & Health Care Used the software for: 6-12 months ### "Quick to get started with excellent support. Easy to use with added functionality. " June 22, 2018 5.0 The tracking and management if service desk requests and updates to the users as to status. Dashboard reports to continually monitor performance. The support for electronic workflows is an bonus feature that has value. Pros The user interface is intuitive for quick adoption. Electronic workflows with forms management allows us to incorporate many business approval processes into a user request. Cons Have not had any issues or complaints that are of any major concern. Possibly more built in dashboard reports to work from that can be quickly adapted rather than start form scratch. Review Source NR Nelson R. Jefe de Serivicios al Cliente de TI Banking Used the software for: 2+ years ### "Excelente producto" February 8, 2022 5.0 excelente la experiencia Pros La experiencia del usuario es muy buena muy inductivo y predictivo Cons El portal de soporte no lo veo muy agil pero la gente esta muy predispuesta en todo momento y se comunican rapido con los clientes Review Source TB Tim B. IT Network Operations Manager Banking Used the software for: 1-2 years ### "Very easy to use, nice looking interface." June 21, 2018 4.0 Pros Good looking, simple to use interface. Does everything we need, without being overly complicated. Support is very responsive, and includes our requests in future versions frequently. Our end users really like it, too. Cons Can't think of many cons with Service Desk. Only con I can think of is the licenses are per user and not transferrable to another user. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.