# Page 4 | InvGate Service Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is InvGate Service Management the right IT Service solution for you? Explore 108 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133392/Service-Desk/reviews --- InvGate Service Management 4.6 (108) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of InvGate Service Management ## Showing most helpful reviews Showing 76-100 of 108 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brad W. Owner Used the software for: 1-2 years ### "Easy to implement and use this solution, great support team. " April 30, 2018 5.0 Pros I was responsible for scoping. purchasing and implementing this solution. Was a great experience all the way through from Sales to implementation to support. I would highly recommend InvGate. Cons This company is still fairly new in the marketplace but team is highly accommodating to new feature requests. Review Source VR Verified Reviewer Director of Platform Support Information Technology and Services Used the software for: 2+ years ### "Great option for collaborative, ITIL-focused ITSM" June 5, 2019 5.0 Excellent Pros Love how easily it let me implement ITIL process and get my team to work together. Cons More thought needs to be put into external-customer systems Review Source VR Verified Reviewer Soporte Tecnico SR en Sistemas Used the software for: Less than 6 months ### "Very useful to optimize working hours." July 24, 2018 5.0 Optimize work hours, organize tasks, and centralization in one place. Pros Reduce the number of calls to the office for technical assistance Centralize all pending work, and performed in one place. That the user has options of manuals to solve problems himself. Cons The time it takes to configure all the options of the forms. The way in which the system shows the updates of the case open to the user. Review Source Sourabh B. Associate Consultant Used the software for: 2+ years ### "Easy to use service request tool." April 22, 2018 4.0 This tool made raising service requests and tracking them easy. Pros Popular request section helps you to find and raise request for frequently used services. All service requests are categorized nicely and are convenient to find by browsing through categories. Cons requests are difficult to find via search functionality. Search often returns irrelevant results. Overall UI of the can be improved. Feels clunky and old. Review Source MD Martin D. CTO Pharmaceuticals Used the software for: 1-2 years ### "Great solution." July 23, 2018 4.0 more control over the user request, more users happy, more business value added. Pros you can add a simple workflow in seconds or a complex one in minutes. is easy put your own process to work. The integration with Active Directory works great. Cons If you want go for a medium complex implementation, you will need consultancy. The setup is easy, the support is fine, but is not enough. More integration with Office 365 will be necessary soon. Review Source Natanael Emanuel P. Agente de Campo Information Technology and Services Used the software for: 1-2 years ### "accurate, great interface and userfriendly" January 19, 2016 5.0 the desing of the application is very simple , accurate and user friendly. the implementation es realy fast and simple. the support is attentive and aware to the user needs Pros the implementation es realy fast and simple. Cons i havent found cons or things i dislike. Review Source NK Nikolay K. CEO Computer Software Used the software for: 6-12 months ### "Convenient service, which allows solving many tasks at the enterprise" September 23, 2018 5.0 Pros This service has many functions and at the same time is easy to install and use. If you do not have any experience with products, it will take 30-40 minutes to install and configure the software. So I'll say that before you a cool service that allows you to set up work processes and accelerate the work in teams, with a minimum of effort and time. I am also happy about the possibility of integration with other programs, for example, Confluence. Cons I think that the only drawback of all such products is their high cost. Otherwise, I did not have any complaints. Review Source IV Isaac V. Active Directory Specialist Used the software for: 6-12 months ### "Invgate has provided our organization with excellent service and ticketing solutions. " July 3, 2018 5.0 Pros It's friendly UI that end users feel comfortable navigating though. The Service Desk has been adapting well to our environment and we're getting many compliments from staff stating that its alot easier the Kace. Cons I dont really have a con. the Service Desk is very easy to use and administer. Our only issue is that we didnt purchase Invgate sooner. Review Source FA Fernanda A. Used the software for: 1-2 years ### "Amazing tool!" January 18, 2016 5.0 Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing. We saved a lot of hidden costs and the tools were payed with that. The analytics and reports are very good and gave us a lot of visibility. Pros You can manage everything there: - ITIL processes - Services and incident management - IT department management - Gamification: with this feature we were able to align the team with the goals and dramatically increase the motivation Cons Hard to find one. So far we are very happy with the product and support services. Review Source DP David P. IT Specialist Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Best Service Desk solution around" June 26, 2017 5.0 Pros We have been using it for over a year now, with no issues at all. Everything we wanted from the software, it delivered. Very easy to use, very powerful to fit your needs, and very good customer support. Cons No issues so far. Great assistance from Customer support, very reliable. Sometimes times worked on issues do not update correctly. Review Source JM Juan M. Corporative IT Manager Hospitality Used the software for: 1-2 years ### "High recommended solution based on cloud" February 28, 2019 5.0 Pros Cloud based Look and feel Simple use Knowledgebase Cons Sometimes complex to make automatic workflows Avoid repeating the same claims Review Source DJ Diego J. Gerente de Servicios IT Information Technology and Services Used the software for: 2+ years ### "Management al Servicio de Gestión" February 8, 2022 5.0 Un verdadero partner de Servicio IT! Pros Para nosotros es una herramienta de Gestión, que nos ayuda en nuestras labores diarias a adaptar nuestros procesos, darle trazabilidad y seguimiento a nuestras actividades! Cons Más innovación! debemos aventurarnos más rápidos a los cambios del mercado IT Review Source DG Dario G. Lider de Sistemas Banking Used the software for: Less than 6 months ### "Descripcion puntual de la herramienta invgate insight" March 1, 2023 4.0 Es una herramienta de inventario la cual cumple con los solicitado de acuerdo a su precio Pros La implementación es muy sencilla solo instalando agentes en los equipos se comunican con la nube y entrega la información del equipo Cons la plantilla de dashboard no se puede manipular Review Source KS Kevin S. MIS Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Has all the features needed for a ITIL system" July 18, 2017 4.0 Once fully implemented across our organization this software will take the place of 4 other software programs that we are using for the same process. Help Desk, Software Management, Asset Management, Remote Support, Change Mgmt. This will also give us the capability to have all IT related items in one spot without having to go outside of the system for items. Pros This product gives us the capability to perform all the functions of a ITIL service desk in one place. Best option is the capaibility of dynamic workflows. We have only begun using the software but are very impressed compared to some of the others on the market in service desk software Cons At this time there is none. I think the main con is the learning curve of the users and staff of switching to a new system but this would be a con with any software. Review Source HV Heather V. Billing and Coding Accounting Used the software for: 6-12 months ### "Very easily used" June 7, 2017 5.0 Pros What I really like about it the most is that they make it simple to customize forms, workflows, etcs. Cons There is no online phone support. You have to use the online support help desk in which I am not crazy about doing things like that online. I would rather speak with a person but it is still pretty simple. Review Source JG Jose G. Director of Sales Computer Software Used the software for: 2+ years ### "Disruptive and Amazing Software !!" January 20, 2016 5.0 Pros Invgate is doing things in a total different way as the tradicionals Service Desk Tools, from his Starting Page to the last of his employees the company is really fresh !! Cons They have to grow faster, it´s a matter of time. I really don´t have a thing of the solution that I like least, since we chose Invgate, we are really satisfied with the tool. Review Source GA Gabriel A. IT administrator Insurance Used the software for: 1-2 years ### "It's really good. It have all the function we need in our daily task." January 18, 2016 4.5 Pros The simplicity at the implementation / integration with our Enterprise. We are very satisfied with the customer Support at the reply's time and quality of the service. Cons Maybe the way the system Works when add collaborators. Review Source GAF Gerardo Alexander F. Account Manager Consumer Goods Used the software for: Less than 6 months ### "Great software for small companies" May 8, 2018 5.0 Pros Works well for small companies to maintain internal communication. The ticket creation works much better than all those internal emails. This software is well worth the price. Cons It takes some time to learn the system. No issues so far as I am still a relative new user. I have not come across any major concerns. Review Source IO Irving O. Used the software for: 1-2 years ### "GOOD" August 28, 2015 5.0 this software is really good, it has every thing we need for the manage of IT support. Pros good reports, nice traking, easy to use, very fast, Cons it would be nice to have a chat Review Source sC suzanne C. cfo Management Consulting Used the software for: Less than 6 months ### "Great Software for Technology Industry" April 4, 2018 5.0 Pros The software is designed for tech team to collaborate information so various groups can understand progress and team members contribution before final resolution. It works well for small company to maintain internal communication without all the emails and organized via project base ticket created. Cons It takes some time to learn the system with a lot of communication between tech support and our own learning how to implement to customize our operation. Review Source MH Matias H. Controller Insurance Used the software for: 2+ years ### "Essential at our company" February 10, 2016 5.0 Pros its versatility, reports, amount of information provided. Cons There's no phone help desk, only an online support board. Review Source VR Verified Reviewer Senior Director-IT Retail Used the software for: I used a free trial ### " Great mobile interface " August 29, 2018 5.0 Solid product overall Pros Product is easy to understand and looks great – mobile view is best in class Cons Not a huge list of high-profile customers- can make finding other users challenging Review Source RA Robert A. IT Business Solutions Manager - Applications Medical Practice Used the software for: Less than 6 months ### "Invgate brings ITSM and ITAM together cohesively" March 12, 2017 5.0 We are currently using a big leaders service desk ticketing system today. What it lacked was the ability to integrate hardware and software asset information on those internal business users. This information is crucial to understanding when incidents and requests are submitted. What was also lacking in there big complex service desk solutions is the modernization of bringing daily operations tasks to the 21st century. Invgate is a solution that pushes the boundaries of technology with HTML developed application platform, intuitive out of the box real-time dashboard reporting. It also has a system that rewards workers with a trophy system for performance which gives a indirect competitive environment for service desk operations personnel. Pros Modern HTML5 look and feel. Mobile interface. Fully customizable. Out of the box real-time reporting and analytics. Multiple KPI and scorecard developments Cons None Review Source JA Jorge A. IT Manager Insurance Used the software for: 1-2 years ### "Friendly and easy" January 18, 2016 5.0 Pros Invgate is based on solials networks. Is has a user friendly interface. A vendor is very aware to de customer needs Cons not things that dislike me. the product is very complete and reliable Review Source AFG Andres Felipe G. Analista de IT Commercial Real Estate Used the software for: Less than 6 months ### "Reseña" February 8, 2022 5.0 Pros La facilidad de uso, de configuracion y estabilidad. Cons Un poco mas acompañamineto en la implementacion. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.