# Page 5 | InvGate Service Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is InvGate Service Management the right IT Service solution for you? Explore 108 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/133392/Service-Desk/reviews

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InvGate Service Management

4.6 (108)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 5 - Reviews of InvGate Service Management

## Showing most helpful reviews

Showing 101-108 of 108 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SO

Sergio O.  
Sales Manager  
Computer Software  
Used the software for: 6-12 months

### "Excellent !!"

January 11, 2016

5.0

Pros

InvGate represents the harmony between a great software product and excellent graphic interface for the end user

Cons

We have no things we do not like this software. We think is a good product with low cost.

Review Source

RM

Rene M.  
CIO  
Medical Practice  
Used the software for: Less than 6 months

### "Excellent interface and easy to configure and understand."

August 16, 2017

4.0

Good customer service and support to date and easy to work with.

Pros

Multi-Departmental support and workflow design interface. Fairly intuitive and report generation flexible.

Cons

Nothing at this time. Still a relative new user and have not yet used all of its features nor come across any major concerns.

Review Source

PS

Patricio S.  
CTO  
  
Used the software for:

### "Simple and very easy to use."

August 5, 2015

5.0

This product is a very powerful tool for managing incidents and requirements, with easy and intuitive capabilities. It is possible to build a service catalog to meet "IT requirements" and "non-IT requirements" and automate workflows, tasks and reports. It is aimed at mid range companies with excellent performance and price. As a expert in ITSM area i recommend this product.

Review Source

PB

Paula B.  
Project Leader  
  
Used the software for:

### "Great option for your IT service processes"

January 19, 2016

5.0

Service Desk helps us to manage all our IT service processes tracking issues and incidents of 1000 users with 25 technicians, supervisors including. What I like of Service Desk is that you can completely and easily customize your IT support process with custom forms, fields and workflows and create reports for your own.

Review Source

JA

Jorge A.  
  
  
Used the software for: I used a free trial

### "Very friendly application!!"

January 19, 2016

5.0

Invgate is a n excellent aplication to drive the tickets of IT requirements. The interface is very friendly and is very easy to use for final users and administrators

Pros

Invgate are based on social networks, is very friendly

Cons

i have not coments against

Review Source

OB

Oscar B.  
IT Manager  
  
Used the software for:

### "Excellent Product"

July 16, 2015

5.0

An excellent solution for incident management, easy to install, easy to configure and easy to use. It's very robust and its integration with InvGate Assets makes it one of a kind! Highly recommended!

Review Source

IO

Irving O.  
IT  
  
Used the software for:

### "The best"

August 28, 2015

5.0

This is one of the best software for the manage of IT, we are using it for two years and they are growing better.

Review Source

MG

Mohit G.  
  
  
Used the software for:

### "Cool Product"

October 5, 2016

3.0

The out of the box is simple. It's process flows are very much well defined. The configuration are an easy setup

Review Source

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