ServiceNow

ServiceNow Asset Management


4 / 5
15 reviews

Who Uses This Software?

ServiceNow Asset Management is suited for companies that need to track their IT asset life cycles with workflows.


Average Ratings

15 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online

Vendor Details

  • ServiceNow
  • www.servicenow.com
  • Founded 2003
  • United States

About ServiceNow Asset Management

Tracks the financial, contractual, & inventory details of hardware, software, & virtual infrastructure, as well as non-IT assets, throughout their lifecycle.


ServiceNow Asset Management Features

  • Audit Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Inventory Management
  • Maintenance Management
  • Procurement Management
  • Requisition Management
  • Supplier Management

ServiceNow Asset Management Reviews Recently Reviewed!


Capterra loader

ServiceNow: a Realtime Service Management tool

Feb 27, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Asking for a service request or an incident for a tool at work is made hassle-free with ServiceNow. As soon as you hit send, a copy of the service request or incident report will be sent to your email within seconds which also means that it queues up your request practically in real-time. The interface is very user-friendly and it has description of the info it needs to be able to fulfil a service request or report an incident, so no prior training is needed to be able to utilize the tool.

Cons: Though the interface is user-friendly, the report that gets generated is less user-friendly. It's archaic and not as appealing to the eyes because of the placement of items (super close together and with no line breaks) which makes it hard to read the summary/report. This is mostly apparent in the comments section of the intake requests where the space is very little, making the words very difficult to understand.

Overall: ServiceNow makes case management very efficient and organized. For users reporting incidents, the tool allows one to not only see the actual incident report, but also see its actual progress as it goes through the different stages of incident resolution. For teams submitting access requests through the app, it also makes submission quick and standardized. It also generates emails that would give a summary of the issue, making it easier for both the user and the management to keep track of all the issues/incidents reported as well as access requests made for record-keeping.

Capterra loader

I've been using ServiceNow daily for almost 5 years and it is indispensable in my organization.

Jul 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I am able to track the entire lifecycle of my IT assets in ServiceNow and keep track of the users that they are assigned to. It all ties back into our User database that is from our Active Directory structure. I am able to, at a glance, see all of the IT assets in our company (more than 15,000) and see where they are and to whom they are assigned. The search and filtering functions are also very powerful, and have improved with each iteration of the software.

Cons: If I could name one thing I like the least about ServiceNow's asset management module, it would be the ease with which an asset can be overwritten accidentally. If a novice is using it, they can overwrite an asset, if they have a "write" role in the system. It is important to have proper training for anyone that will be able to create and edit assets.

Overall: I am able to run a large company's (15,000+ employees) entire hardware asset management program using ServiceNow asset management.

Service Now Asset Management review

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Service now offers wonderful Asset management module, which allows customization based on the Organizations requirements.

CMDB management is one module, which can be done at a as minute level as screw and cable, or we can chose to have the inventory upto Physical resources as such.

Service now gives the option for both the methods. It has a provision to chose the depth of Asset management which includes Relations to be setup between each class CIs.

It also has wonderful reporting enabled for Asset management module as well, the Dashboard provision for reporting helps to have frequently used reports to be set as home page for quick access.

Cons: Nothing in specific. However, we encountered one scenarion where a single Service now instance was used by 2 businesses. Requirements of 2 businesses were different at times, however due to single instance it didnt cater to each ones requirements. We had to compromise on few requirements.

Overall: CMDB maintanence has been made easy and rigid with this tool. It doesnt allow modification of CIs for everyone.

Great product better than share point

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: this product is great for managing project work flow and so much better than share point. It is easy to use, user friendly interface, you can keep track of the project based on date, time and all attachments are easy to see, you can also easily to see comment and reply back on the same platform. effective, efficient.

Cons: I wish I can look at the attachment based on date modified descending so I can see the latest file rather than go through and clicking each attachment one by one.

Overall: Our company happy to use ServiceNow and gladly moving forward from share point. It is effective, efficient, easy to use, user friendly, and performs well, hardly any bug we experience. overall, the best!

Capterra loader

Very Useful But Be Cautious

Mar 08, 2019
3/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: ServiceNow Asset Management is very powerful and highly customizable and is well suited to handle complex configuration management and business configuration scenarios and with a decent developer can be integrated into pretty much any other system. It's useful for streamlining business processes such as bridging the notification and response gap between support centers, business managers and technical professionals (application administrators, system administrators, engineers etc.). It also has great reporting and dashboarding support in and out of the user interface and can even be leveraged to drive internal and external compliance programs.

Cons: ServiceNow doesn't seem to scale really well from a performance standpoint and the user interface is quite clunky when it comes to load notification. It's not uncommon to click on a link and think that nothing is happening because there are no visual indicators that it's loading. It's only after the request has been running for 15-20 seconds that a toaster pops down indicating that the transaction hasn't completed. All of our users complain about this. Generally speaking, it can be very slow at times.

It doesn't take a whole lot before the navigation pane becomes VERY convoluted, making it overwhelming to look at. Filtering down options while typing and using the favorites feature helps alleviate this struggle but overall , the navigation is essentially nothing but a giant list of links.

Navigation between screens, grids and custom dashboards can get very disconnected. Especially if you have a grid open in one browser tab and open multiple records in other tabs. The browser session gets REALLY messed up when you do things like that and most of the time you end up having to close all but one tab and go back to the beginning.

This may be more of a caution than a con but it's wise to limit the scope of what you want to accomplish with Service Now because this solution can easily grow into something that you couldn't get away from. Break up your business solutions to stay agile.

Overall: Overall we've had a positive experience with ServiceNow in our organization. Obviously I've outlined a fair number of cons but most software that's designed to service an enterprise has challenges. It's a powerful solution and should be used deliberately and with some level of caution lest you over commit.

ServiceNow used in IT Helpdesk

Aug 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Reported incidents, new requests and task assignments can be easily logged, tracked and completed. The reports can be easily generated and customized based on user's preference.

Cons: One can easily explore the platform's GUI but I think the UX can be improved for the benefit of the users.

Overall: We have mainly used ServiceNow to track reported incidents (both in our software systems and hardware issues) and IT requests (support and asset management). It helped us create, assign and track the INCs and REQs using a dedicated tracking number and comply to it before it breached the SLA. It's pretty straightforward to use though I know there are still more features to it that can be improved.

ServiceNow AM helps improve security posture

Apr 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Discovery did a great job finding physical assets across the org. We have a tone of security initiatives so knowing what we have is imperative to knowing what and how to protect.

Cons: Really no downside other than we needed to engage a third party to help configure the app, but that's due to the fact we do not have SNow expertise onsite.

Capterra loader

CIS ServiceNow CSA

Mar 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fully Integrated with the main process of the ITSM as Incident, Change or Problem Management. Covers the need of the entire end of life of the Assets and with the CMDB give to the support staff all the information they normally require related to the assets, like ownership or finantial. With Contract management can relate the support service contract for each asset in the company. Though the ServiceNow Instance based services, can integrated to many third party applications that manage data about assets,

Overall: As a part of the ITSM application bring to the support staff all the information and relationships normally needed about the assets.

ServiceNow Asset Management

Dec 18, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: The import/export features are fairly simple.

Cons: Overall, a clunky and slow interface. Not sure if that is due to the way our CMDB was constructed, or ServiceNow itself.

Great tool for asset management

Dec 07, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We recently completed an enterprise-wide asset management update and we utilized ServiceNow. It was easy to use and it is now easy to update when assets are assigned to other users, retired or getting serviced by a vendor.

License compliance

Jul 27, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Lifecycle management of license compliance for computers and data centers. Hardware asset management.

Cons: The system is relatively difficult to implement and administer. Reporting needs improvement - add several reports related to the security of services.

Capterra loader

Very Pricey

Feb 06, 2018
3/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Service Now offers many different products and can therefore fill many needs. They can cover your ticketing, asset management, among many other needs.

Cons: One of the priciest solutions in its categories I have used. The solutions are also very difficult to implement and reps I have worked with on Professional Services have been lacking in knowledge. The User Interface isn't very friendly and many clicks are needed to perform a simple task/function.

Create tickets to order tool

Feb 06, 2019
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: There are different types of forms like, requesting a software and hardware at work. To request to create LDAP groups, test accounts any network issues.

Cons: It takes time to get the tickets resolved. And there website is very slow.

Do you want to know what you did with that one thing like 2 years ago?

Dec 14, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Comments: ServiceNow's asset Management is top notch. While it takes a bit to get set up both in the system and process training, the benefit is amazing. The integration options are endless.

Okay System

Mar 26, 2019
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
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Pros: The system is used by many companies, therefore easy to use company to company.

Cons: The user interface could be better and the ticketing system could also be better.