ServiceNow

ServiceNow Asset Management


4.5 / 5
7 reviews

Who Uses This Software?

ServiceNow Asset Management is suited for companies that need to track their IT asset life cycles with workflows.


Average Ratings

7 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online

Vendor Details

  • ServiceNow
  • www.servicenow.com
  • Founded 2003
  • United States

About ServiceNow Asset Management

Tracks the financial, contractual, & inventory details of hardware, software, & virtual infrastructure, as well as non-IT assets, throughout their lifecycle.


ServiceNow Asset Management Features

  • Audit Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Depreciation Management
  • Inventory Management
  • Maintenance Management
  • Procurement Management
  • Requisition Management
  • Supplier Management

ServiceNow Asset Management Reviews Recently Reviewed!


Capterra loader

I've been using ServiceNow daily for almost 5 years and it is indispensable in my organization.

Jul 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I am able to track the entire lifecycle of my IT assets in ServiceNow and keep track of the users that they are assigned to. It all ties back into our User database that is from our Active Directory structure. I am able to, at a glance, see all of the IT assets in our company (more than 15,000) and see where they are and to whom they are assigned. The search and filtering functions are also very powerful, and have improved with each iteration of the software.

Cons: If I could name one thing I like the least about ServiceNow's asset management module, it would be the ease with which an asset can be overwritten accidentally. If a novice is using it, they can overwrite an asset, if they have a "write" role in the system. It is important to have proper training for anyone that will be able to create and edit assets.

Overall: I am able to run a large company's (15,000+ employees) entire hardware asset management program using ServiceNow asset management.

ServiceNow used in IT Helpdesk

Aug 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Reported incidents, new requests and task assignments can be easily logged, tracked and completed. The reports can be easily generated and customized based on user's preference.

Cons: One can easily explore the platform's GUI but I think the UX can be improved for the benefit of the users.

Overall: We have mainly used ServiceNow to track reported incidents (both in our software systems and hardware issues) and IT requests (support and asset management). It helped us create, assign and track the INCs and REQs using a dedicated tracking number and comply to it before it breached the SLA. It's pretty straightforward to use though I know there are still more features to it that can be improved.

Capterra loader

CIS ServiceNow CSA

Mar 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fully Integrated with the main process of the ITSM as Incident, Change or Problem Management. Covers the need of the entire end of life of the Assets and with the CMDB give to the support staff all the information they normally require related to the assets, like ownership or finantial. With Contract management can relate the support service contract for each asset in the company. Though the ServiceNow Instance based services, can integrated to many third party applications that manage data about assets,

Overall: As a part of the ITSM application bring to the support staff all the information and relationships normally needed about the assets.

Great tool for asset management

Dec 07, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We recently completed an enterprise-wide asset management update and we utilized ServiceNow. It was easy to use and it is now easy to update when assets are assigned to other users, retired or getting serviced by a vendor.

License compliance

Jul 27, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Lifecycle management of license compliance for computers and data centers. Hardware asset management.

Cons: The system is relatively difficult to implement and administer. Reporting needs improvement - add several reports related to the security of services.

Capterra loader

Very Pricey

Feb 06, 2018
3/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Service Now offers many different products and can therefore fill many needs. They can cover your ticketing, asset management, among many other needs.

Cons: One of the priciest solutions in its categories I have used. The solutions are also very difficult to implement and reps I have worked with on Professional Services have been lacking in knowledge. The User Interface isn't very friendly and many clicks are needed to perform a simple task/function.

Do you want to know what you did with that one thing like 2 years ago?

Dec 14, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Comments: ServiceNow's asset Management is top notch. While it takes a bit to get set up both in the system and process training, the benefit is amazing. The integration options are endless.