ServiceNow Asset Management Ratings

Overall
4.3/5
Ease of Use
3.9/5
Customer Service
4.2/5

About ServiceNow Asset Management

Tracks the financial, contractual, & inventory details of hardware, software, & virtual infrastructure, as well as non-IT assets, throughout their lifecycle. Learn more about ServiceNow Asset Management

Showing Most Helpful

Showing 21 of 21 reviews

Showing Most Helpful

Showing 21 of 21 reviews

Sort by:

Filter By:

Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Avatar Image
Athena Ordona V.
Senior Fraud Specialist
Retail, 10,001+ employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
February 27, 2019

“ServiceNow: a Realtime Service Management tool”

OverallServiceNow makes case management very efficient and organized. For users reporting incidents, the tool allows one to not only see the actual incident report, but also see its actual progress as it goes through the different stages of incident resolution. For teams submitting access requests through the app, it also makes submission quick and standardized. It also generates emails that would give a summary of the issue, making it easier for both the user and the management to keep track of all the issues/incidents reported as well as access requests made for record-keeping.
ProsAsking for a service request or an incident for a tool at work is made hassle-free with ServiceNow. As soon as you hit send, a copy of the service request or incident report will be sent to your email within seconds which also means that it queues up your request practically in real-time. The interface is very user-friendly and it has description of the info it needs to be able to fulfil a service request or report an incident, so no prior training is needed to be able to utilize the tool.
ConsThough the interface is user-friendly, the report that gets generated is less user-friendly. It's archaic and not as appealing to the eyes because of the placement of items (super close together and with no line breaks) which makes it hard to read the summary/report. This is mostly apparent in the comments section of the intake requests where the space is very little, making the words very difficult to understand.
Reviewer Source 
Source: Capterra
February 27, 2019
Avatar Image
George C.
IT Compliance Manager
Food & Beverages, Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 9, 2018

“I've been using ServiceNow daily for almost 5 years and it is indispensable in my organization.”

OverallI am able to run a large company's (15,000+ employees) entire hardware asset management program using ServiceNow asset management.
ProsI love that I am able to track the entire lifecycle of my IT assets in ServiceNow and keep track of the users that they are assigned to. It all ties back into our User database that is from our Active Directory structure. I am able to, at a glance, see all of the IT assets in our company (more than 15,000) and see where they are and to whom they are assigned. The search and filtering functions are also very powerful, and have improved with each iteration of the software.
ConsIf I could name one thing I like the least about ServiceNow's asset management module, it would be the ease with which an asset can be overwritten accidentally. If a novice is using it, they can overwrite an asset, if they have a "write" role in the system. It is important to have proper training for anyone that will be able to create and edit assets.
Reviewer Source 
Source: Capterra
July 9, 2018
Rekha N.
Service Level Manager
Information Services, 1001-5000 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
December 5, 2018

“Service Now Asset Management review”

OverallCMDB maintanence has been made easy and rigid with this tool. It doesnt allow modification of CIs for everyone.
ProsService now offers wonderful Asset management module, which allows customization based on the Organizations requirements. CMDB management is one module, which can be done at a as minute level as screw and cable, or we can chose to have the inventory upto Physical resources as such. Service now gives the option for both the methods. It has a provision to chose the depth of Asset management which includes Relations to be setup between each class CIs. It also has wonderful reporting enabled for Asset management module as well, the Dashboard provision for reporting helps to have frequently used reports to be set as home page for quick access.
ConsNothing in specific. However, we encountered one scenarion where a single Service now instance was used by 2 businesses. Requirements of 2 businesses were different at times, however due to single instance it didnt cater to each ones requirements. We had to compromise on few requirements.
Reviewer Source 
Source: Capterra
December 5, 2018
Avatar Image
Ryan O.
Software Architect
Religious Institutions, 501-1000 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
4/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
March 8, 2019

“Very Useful But Be Cautious”

OverallOverall we've had a positive experience with ServiceNow in our organization. Obviously I've outlined a fair number of cons but most software that's designed to service an enterprise has challenges. It's a powerful solution and should be used deliberately and with some level of caution lest you over commit.
ProsServiceNow Asset Management is very powerful and highly customizable and is well suited to handle complex configuration management and business configuration scenarios and with a decent developer can be integrated into pretty much any other system. It's useful for streamlining business processes such as bridging the notification and response gap between support centers, business managers and technical professionals (application administrators, system administrators, engineers etc.). It also has great reporting and dashboarding support in and out of the user interface and can even be leveraged to drive internal and external compliance programs.
ConsServiceNow doesn't seem to scale really well from a performance standpoint and the user interface is quite clunky when it comes to load notification. It's not uncommon to click on a link and think that nothing is happening because there are no visual indicators that it's loading. It's only after the request has been running for 15-20 seconds that a toaster pops down indicating that the transaction hasn't completed. All of our users complain about this. Generally speaking, it can be very slow at times. It doesn't take a whole lot before the navigation pane becomes VERY convoluted, making it overwhelming to look at. Filtering down options while typing and using the favorites feature helps alleviate this struggle but overall , the navigation is essentially nothing but a giant list of links. Navigation between screens, grids and custom dashboards can get very disconnected. Especially if you have a grid open in one browser tab and open multiple records in other tabs. The browser session gets REALLY messed up when you do things like that and most of the time you end up having to close all but one tab and go back to the beginning. This may be more of a caution than a con but it's wise to limit the scope of what you want to accomplish with Service Now because this solution can easily grow into something that you couldn't get away from. Break up your business solutions to stay agile.
Reviewer Source 
Source: Capterra
March 8, 2019
Verified Reviewer
Financial Services, 5001-10,000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
February 12, 2019

“Great product better than share point”

OverallOur company happy to use ServiceNow and gladly moving forward from share point. It is effective, efficient, easy to use, user friendly, and performs well, hardly any bug we experience. overall, the best!
Prosthis product is great for managing project work flow and so much better than share point. It is easy to use, user friendly interface, you can keep track of the project based on date, time and all attachments are easy to see, you can also easily to see comment and reply back on the same platform. effective, efficient.
ConsI wish I can look at the attachment based on date modified descending so I can see the latest file rather than go through and clicking each attachment one by one.
Reviewer Source 
Source: Capterra
February 12, 2019
Verified Reviewer
Insurance, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
August 24, 2018

“ServiceNow used in IT Helpdesk”

OverallWe have mainly used ServiceNow to track reported incidents (both in our software systems and hardware issues) and IT requests (support and asset management). It helped us create, assign and track the INCs and REQs using a dedicated tracking number and comply to it before it breached the SLA. It's pretty straightforward to use though I know there are still more features to it that can be improved.
ProsReported incidents, new requests and task assignments can be easily logged, tracked and completed. The reports can be easily generated and customized based on user's preference.
ConsOne can easily explore the platform's GUI but I think the UX can be improved for the benefit of the users.
Reviewer Source 
Source: Capterra
August 24, 2018
Avatar Image
Adam N.
Helpdesk
Food & Beverages, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 15, 2019

“Very useful tool”

OverallThis tool works very well in our environment, especially for prepping for Asset Audit in our company. Tool works flawlessly and as expected.
ProsEasy to use, Does a great job on tracking our assets in our environment, SNow admins are able to customize the UI for better use in our environment. The ability to draw reports based on customized information that is requested from us.
ConsSoftware performs as expected, no complaints
Reviewer Source 
Source: Capterra
August 15, 2019
Verified Reviewer
Management Consulting, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 23, 2019

“ServiceNow AM helps improve security posture”

ProsDiscovery did a great job finding physical assets across the org. We have a tone of security initiatives so knowing what we have is imperative to knowing what and how to protect.
ConsReally no downside other than we needed to engage a third party to help configure the app, but that's due to the fact we do not have SNow expertise onsite.
Reviewer Source 
Source: Capterra
April 23, 2019
Avatar Image
Antonio A.
ITSM Specialist
11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 5, 2018

“CIS ServiceNow CSA ”

OverallAs a part of the ITSM application bring to the support staff all the information and relationships normally needed about the assets.
ProsFully Integrated with the main process of the ITSM as Incident, Change or Problem Management. Covers the need of the entire end of life of the Assets and with the CMDB give to the support staff all the information they normally require related to the assets, like ownership or finantial. With Contract management can relate the support service contract for each asset in the company. Though the ServiceNow Instance based services, can integrated to many third party applications that manage data about assets,
Reviewer Source 
Source: Capterra
March 5, 2018
Vivek S.
Continuous Improvement Specialist
Information Technology and Services, 5001-10,000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 27, 2019

“Best Product for ITSM Framework”

Pros- Easy customization for full life-cycle of Asset - Directly supports CMDB - Supports Config Management cycle - Integration with Change, Incident, and problem management module
Cons- High price for certification - Too many versions
Reviewer Source 
Source: Capterra
July 27, 2019
Verified Reviewer
Higher Education, 10,001+ employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Features
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
December 18, 2018

“ServiceNow Asset Management”

ProsThe import/export features are fairly simple.
ConsOverall, a clunky and slow interface. Not sure if that is due to the way our CMDB was constructed, or ServiceNow itself.
Reviewer Source 
Source: Capterra
December 18, 2018
Verified Reviewer
Food Production, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
2/5
Features
2/5
Likelihood to Recommend
4/10
Reviewer Source 
Source: Capterra
September 16, 2019

“ServiceNow isn't stellar”

OverallNot satisifed, wish my company would go back to Remedy.
ProsThere isn't much I really like about Service Now. It does have a lot of different pieces of functionality however.
ConsThe interface feels lacking and is not very intuitive on how to use it. Navigation is also very hard. The process to update and search for assets isn't great. Sometimes I enter search criteria in a specified field and doesn't find the asset.
Reviewer Source 
Source: Capterra
September 16, 2019
Tim S.
VP of Marketing
Computer Software, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
3/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 27, 2019

“Best Option for Enterprise Asset Management”

ProsIt's extremely powerful, flexible and scalable.
ConsImplementation can be a beast because it's so flexible.
Reviewer Source 
Source: Capterra
August 27, 2019
Alyssa S.
Corporate Support Analyst
5001-10,000 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Source: Capterra
December 7, 2016

“Great tool for asset management”

OverallWe recently completed an enterprise-wide asset management update and we utilized ServiceNow. It was easy to use and it is now easy to update when assets are assigned to other users, retired or getting serviced by a vendor.
Source: Capterra
December 7, 2016
Iwan A.
Security Assessment Specialist
Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
3/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 27, 2018

“License compliance”

ProsLifecycle management of license compliance for computers and data centers. Hardware asset management.
ConsThe system is relatively difficult to implement and administer. Reporting needs improvement - add several reports related to the security of services.
Reviewer Source 
Source: Capterra
July 27, 2018
Avatar Image
Davesh M.
Junior DevOps Engineer
Telecommunications, 10,001+ employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 23, 2019

“Great way to manage the ITIL framework for changes, releases, and deployments”

OverallGreat benefits, allowing for changes to be properly accessed, peer reviewed, implemented, and validated
ProsThe UI is customizable, the dashboards that can be created are very helpful for seeing certain information right away, the ticketing system is very organized and promotes collaboration and safe changes
ConsThe software can be slow to load, and sometimes unclear with scheduling conflicts. Some tickets are not as descriptive as those you might see in JIRA.
Reviewer Source 
Source: Capterra
September 23, 2019
Avatar Image
Joevanne V.
IT Security Engineer
Consumer Goods, Unspecified
Used the software for: 6-12 months
Overall Rating
3/5
Ease of Use
2/5
Customer Service
3/5
Features
5/5
Value for Money
1/5
Likelihood to Recommend
3/10
Reviewer Source 
Source: Capterra
February 6, 2018

“Very Pricey ”

ProsService Now offers many different products and can therefore fill many needs. They can cover your ticketing, asset management, among many other needs.
ConsOne of the priciest solutions in its categories I have used. The solutions are also very difficult to implement and reps I have worked with on Professional Services have been lacking in knowledge. The User Interface isn't very friendly and many clicks are needed to perform a simple task/function.
Reviewer Source 
Source: Capterra
February 6, 2018
Verified Reviewer
Computer Software, 10,001+ employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
3/5
Features
2/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
February 6, 2019

“Create tickets to order tool ”

ProsThere are different types of forms like, requesting a software and hardware at work. To request to create LDAP groups, test accounts any network issues.
ConsIt takes time to get the tickets resolved. And there website is very slow.
Reviewer Source 
Source: Capterra
February 6, 2019
Mike G.
VP Tech
Construction, 501-1000 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
September 12, 2019

“Asset Tracker”

OverallConfiguration was a little cumbersome but the software is really good at tracking assets.
ProsThe software does a good job at identifying and tagging assets in the environment. It makes job of asset management an easy one.
ConsThe software finds everything on the network and does not allow a filter to not detect certain assets.
Reviewer Source 
Source: Capterra
September 12, 2019
Jimmy G.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Source: Capterra
December 14, 2016

“Do you want to know what you did with that one thing like 2 years ago?”

OverallServiceNow's asset Management is top notch. While it takes a bit to get set up both in the system and process training, the benefit is amazing. The integration options are endless.
Source: Capterra
December 14, 2016
Verified Reviewer
Information Technology and Services, 10,001+ employees
Used the software for: 6-12 months
Overall Rating
3/5
Ease of Use
3/5
Features
2/5
Likelihood to Recommend
4/10
Reviewer Source 
Source: Capterra
March 26, 2019

“Okay System”

ProsThe system is used by many companies, therefore easy to use company to company.
ConsThe user interface could be better and the ticketing system could also be better.
Reviewer Source 
Source: Capterra
March 26, 2019