ServiceNow

ServiceNow Security Operations

5 / 5 4 reviews


Average Ratings

4 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

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About ServiceNow Security Operations

Incident reporting, prioritizing, and routing solution that helps document and appropriately assign bugs and service interruption issues.


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ServiceNow Security Operations Features

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ServiceNow Security Operations Reviews Recently Reviewed!


Capterra-loader

Integrating SecOps with your everyday ITSM and business operations

Mar 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ServiceNow Security Operations is yet one more example of the HUGE flexibility that the ServiceNow platform and solution has. Besides hadling ITSM tasks with ease, such as Incident, problem, Change and Request Management and End User Portals, you can leverage your existing ITSec solutions inside the SN SecOps plugin to automate tasks such as creating an emergency patch request, running a malware scanner on a suspicions device or group of devices, and other security tasks, exactly the same as you automate your regular tickets and IT requests, with the same level of notifications and SLAs for a more agile approach to security response, and with the same dashboards to see how well (or not so) are you in overall security at a glance.

Cons: The only real issue might be the scope. Normally ServiceNow is oriented to middle-to-big enterprises, so it could be financially challenging to adopt for a SoHo or newly established company. However, there are three different tiers (Standard, Professional and Enterprise), so you might find the most adaptive to your budget.

Overall: Having everything consolidated in a single platform, sharing data between all modules to have a very comprehensive view and use of all our enterprise's assets, is certainly a big plus for ServiceNow.

Great solution that tackles multiple areas

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The sec ops solution of service now is a great feature that assists tremendously with vulnerability management. It helps streamline and automate the process.

Cons: I have not had any complaints with the solution. It does interfere and worm well with the major players in the vulnerability management space

Capterra-loader

Reduce Security Response Time for Security Services with ServiceNow SecOp

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: As one of the possible distributions for the ServiceNow Instances, Security Operation give the opportunity to consolidate in a single platform all the enterprise needs in order to respond incidents, vulnerabilities and threats related to the Security Services. Ideal solution for companies that operates in the MSSP Market.

Cons: In term of functionalities there´s not any issue to mention. The license model for this product may be not in the budget for small organizations.

Overall: Expand the functionalities of the ServiceNow Instances for customers who start with the ITSM applications and includes the Security Operations taks, consolidating in a single system of records all they needs.

Great product

Jan 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money

Pros: Great product. Functionalities are exhaustive. Easy to deploy and configure. Integration with other ServiceNow modules is a plus too

Cons: Costly for the functionalities provided. I wish that the integration with configuration management and asset management was better