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Incident reporting, prioritizing, and routing solution that helps document and appropriately assign bugs and service interruption issues.
Pros: Great product. Functionalities are exhaustive. Easy to deploy and configure. Integration with other ServiceNow modules is a plus too
Cons: Costly for the functionalities provided. I wish that the integration with configuration management and asset management was better
Great solution that tackles multiple areas
Pros: The sec ops solution of service now is a great feature that assists tremendously with vulnerability management. It helps streamline and automate the process.
Cons: I have not had any complaints with the solution. It does interfere and worm well with the major players in the vulnerability management space