ServiceNow

ServiceNow Field Service Management


4.5 / 5
3 reviews


Average Ratings

3 Reviews

  • 4.5 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • ServiceNow
  • www.servicenow.com
  • Founded 2003
  • United States

About ServiceNow Field Service Management

Job management solution that connects field service technicians with service desk through mobile devices and matches skills to tasks.


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ServiceNow Field Service Management Features

  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management

ServiceNow Field Service Management Reviews Recently Reviewed!


ServiceNow in HR

Jan 28, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We use ServiceNow as a non call center service center model for Human Resources. We serve over 20 hospitals and it is a great tool for communicating with employees regarding their HR needs. I like that I can search for open or closed tickets fairly easily. The work notes in our set up area also great for others to follow your progress without the employee seeing all of the details.

Cons: There can be a barrier with your client or in my case employee if they have trouble following instructions for setting up their ServiceNow format. I also found it extremely hard to set up my personal dashboard. However, once it was set up it was very useful.

Overall: Overall I enjoy using ServiceNow and think that it has far more capabilities than my company has began to touch.

Capterra loader

not always easy to get the task done

Jan 01, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: not much needs to give training and make doing things easier. most of the team had to learn by playing with it

Cons: so many things to do to close tickets out or create one get lost trying to find what you need unless you have a shortcut or set as a favorite

Overall: my work uses it and i have no choice and got very little training on it

Best in Class

Aug 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Service Now is a powerful system that allows multiple users in a very comprehensive help-desk ticketing environment. Easy searches of archives help to identify service needs and trends. Intuitive data-entry.

Cons: My least favorite part is the reporting structure. It is not intuitive at all and less experienced users have difficulty capturing needed data.