--- title: "Omnia360 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Omnia360 Software - reviews, pricing plans, popular comparisons to other Billing and Provisioning products and more." source_url: "https://www.capterra.com/p/133405/Omnia360/" page_type: "product" language: "en" --- # Omnia360 Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Omnia360 ## What is Omnia360? Omnia360 is a fully integrated out-of -the-box business and billing solution (B/OSS). Our cloud-based solution is a complete software solution that includes Customer Care & Billing, Operations & Facilities, Sales & Marketing, Financials, and more. Our unique, open architecture platform provides the framework for supplementing our already powerful software suite, resulting in a centralized solution designed to meet all of your software expectations. ## What is Omnia360 used for? [Billing and Provisioning](https://www.capterra.com/billing-and-provisioning-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Omnia360?[Manage this product listing](https://www.g2.com/products/omnia360/claim_requests/new?auto=true) ## Omnia360 Overview Updated September 2026 AI summary Omnia360 supports small businesses with cloud and web-based billing and provisioning, offering tools for billing, invoicing, order management, and payment processing. Its features include audit trails, recurring billing, self-service portals, and service request management. Optional capabilities such as CRM, accounting integration, carrier access billing, and real-time data help businesses customize workflows and manage customer accounts efficiently. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Omnia360 3.0 (2) VS. [0.0](https://www.capterra.com/p/48069/Cadebill/#reviews) Starting Price Contact vendor Starting Price $2000 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.5 (2) Ease Of Use 0.0 (0) Value For Money 3.0 (2) Value For Money 0.0 (0) Customer Service 4.0 (2) Customer Service 0.0 (0) ## Omnia360 alternatives [4.6 (5)](https://www.capterra.com/p/128313/OSS360/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Stax Bill](https://www.capterra.com/p/140111/Fusebill-Subscription-Billing/) [4.5 (48)](https://www.capterra.com/p/140111/Fusebill-Subscription-Billing/reviews/) Starting price $499.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/140111/Fusebill-Subscription-Billing/) [OneBill](https://www.capterra.com/p/135289/OneBill-Subscription-Billing-Platform/) [4.8 (23)](https://www.capterra.com/p/135289/OneBill-Subscription-Billing-Platform/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135289/OneBill-Subscription-Billing-Platform/) Highest Rated [Tridens Monetization](https://www.capterra.com/p/204110/Tridens-Monetization/) [5.0 (25)](https://www.capterra.com/p/204110/Tridens-Monetization/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/204110/Tridens-Monetization/) ## FAQs about Omnia360 Features and Usability ### What are the key features of Omnia360? Omnia360 offers CRM, customer accounts, and customer history for account management, plus billing and invoicing, recurring/subscription billing, customizable billing, and payment processing. It also includes order management, service provisioning, service request management, reporting and statistics, activity dashboard, audit trail, API, and third-party integrations. Getting Started and Support ### What training and onboarding options does Omnia360 offer? Omnia360 provides in-person training, live online sessions, webinars, documentation, and videos. In-person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide on-demand visual guidance for teams getting started. Getting Started and Support ### What customer support options does Omnia360 offer? Omnia360 offers email/help desk, FAQ/forum, knowledge base, phone support, and 24/7 live rep assistance. With no reviewer feedback available on support, user experience details such as response speed or helpfulness cannot be assessed from the catalog data. ## Features Accounting Integration Integrate with a third-party accounting system Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Audit Trail A record of all activities within the system, including user access, changes made, etc. Billing & Invoicing Create, manage, and send invoices or bills to customers Carrier Access Billing CABS (Carrier Access Billing System) is used to bill communication service providers for their customers' access to the network. Omnia360 24 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Carrier Access Billing: CABS (Carrier Access Billing System) is used to bill communication service providers for their customers' access to the network. - Configurable Workflow: Configure existing workflows to meet your organization's needs - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Billing: Create bills and invoices that can be customized in various ways, including customizable billing intervals, reusable rules & templates - For Internet Service Providers (ISP): Companies that provide access to the internet and its related services. - For Telecommunications Industry: Specifically for telecommunications industry - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Payment Processing: Accept, record, and reconcile financial transactions - Product Catalog: Present a catalog of inventory that customers can view - Real-Time Data: Receive data and information in real time - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Provisioning: Allocate necessary resources such as equipment, wiring, and transmission available in a carrier's network. - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks --- Get Advice We can help you find the software with the features you need. Features 4.0 (2) 4.0 Based on 2 reviews ## Pricing Value for money 3.0 (2) ### Starting price Free trial not available Value for money 3.0 (2) 3.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (2) 4.0 Based on 2 reviews ## User reviews Overall rating 3.0 Based on 2 reviews Filter by rating 5(0) 4(1) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Major Account Manager Telecommunications ### "Cumbersome and glitchy" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 July 20, 2018 Pros Omnia360 is really great in theory. I bet it gives execs a good picture of the flow of orders and a good idea on how clients, prospects, vendors, etc. are all tied together. Looks like it has a neat marketing campaign component. It would be a nice software if it just didn't take SO long to get things done. You can assign tasks to departments or users, which is nice rather than having to call or email. There are about a hundred different directions you can go once you get inside an account - I am probably only operating in about 10% of the software, so I would bet it can do a ton of things. Cons I am sure that each deployment of the software is different, and I can only compare to our company's old proprietary ERM & CRM, but changing to Omnia 360 about 45 days has completely disrupted the flow of our company. It's really confusing for the average user, and despite months of training, including an extra 3 months after we postponed our cutover, we're still reeling. Everything takes a long time to do - and for a sales rep like me - it's meant many hours inputting client/prospect contact info, laboring to build "opportunities" then add product locations, then product configuration, then product details, then add a contract. We still can't even generate quotes. To CHR's credit, they did have some people in our offices for about 2 weeks trying to help users learn, but they were not all on the same page so employees were given different instructions on how to navigate the CRM quagmire that is Omnia 360. We've lost staff who can't handle the enormous stress that this change brought on. We've lost orders that were misplaced during the transition. We've lost referral partners who have noticed a huge change - we used to be the company that could get things done quickly! Installs have ground to a halt. But it might not be CHR's fault. It appears that we didn't really do a good job testing to see if we could actually function as a company after we made the leap. And maybe our old software was just really efficient and all ERM/CRMs are awful lumbering time-wasters. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JW Joe W. Accountant ### "I processed a small billing run with Omnia each month" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 July 11, 2017 Pros Billing was quick and easy for me. Allowed bills to be printed to PDF easily for email to customers Cons As a phone company, we had to monthly add new phone exchanges into the system in order to capture the data to bill. This was accomplished by clicking and moving over exchanges one at a time for each carrier we billed. This was a slow process. 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