# Omnia360 Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Omnia360 Software - reviews, pricing plans, popular comparisons to other Billing and Provisioning products and more. Source: https://www.capterra.com/p/133405/Omnia360 --- # Omnia360 Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Omnia360 ## What is Omnia360? Omnia360 is a fully integrated out-of -the-box business and billing solution (B/OSS). Our cloud-based solution is a complete software solution that includes Customer Care & Billing, Operations & Facilities, Sales & Marketing, Financials, and more. Our unique, open architecture platform provides the framework for supplementing our already powerful software suite, resulting in a centralized solution designed to meet all of your software expectations. ## What is Omnia360 used for? [Billing and Provisioning](https://www.capterra.com/billing-and-provisioning-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Omnia360?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.chrsolutions.com&name=Omnia360) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Omnia360 3.0 (2) VS. [4.5 (11)](https://www.capterra.com/p/174132/Datagate/reviews/) Starting Price Contact vendor Starting Price $300 Per Feature, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.5 (2) Ease Of Use 4.5 (5) Value For Money 3.0 (2) Value For Money 4.3 (5) Customer Service 4.0 (2) Customer Service 4.6 (5) ## Omnia360 alternatives [4.6 (5)](https://www.capterra.com/p/128313/OSS360/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [0.0](https://www.capterra.com/p/48069/Cadebill/#reviews) Starting price $2000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Sure](https://www.capterra.com/p/129917/SURE/) [4.6 (5)](https://www.capterra.com/p/129917/SURE/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/129917/SURE/) Highest Rated [zLinq](https://www.capterra.com/p/10023571/zLinq/) [5.0 (2)](https://www.capterra.com/p/10023571/zLinq/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10023571/zLinq/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Accounting Integration Integrate with a third-party accounting system Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Audit Trail A record of all activities within the system, including user access, changes made, etc. Billing & Invoicing Create, manage, and send invoices or bills to customers Carrier Access Billing CABS (Carrier Access Billing System) is used to bill communication service providers for their customers' access to the network. Omnia360 24 features Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases A record of all activities within the system, including user access, changes made, etc. Create, manage, and send invoices or bills to customers CABS (Carrier Access Billing System) is used to bill communication service providers for their customers' access to the network. Configure existing workflows to meet your organization's needs Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Record customer information, purchase history, and other notes Access previous interactions or concerns to maintain customer relationships Create bills and invoices that can be customized in various ways, including customizable billing intervals, reusable rules & templates Companies that provide access to the internet and its related services. Specifically for telecommunications industry Manage and track customer orders for goods, investments, or any other purchases Accept, record, and reconcile financial transactions Present a catalog of inventory that customers can view Receive data and information in real time Automated process of charging customers at regular intervals for repeated access or use of a product or service Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Online portal through which end users can access the system, manage tasks, or obtain information Allocate necessary resources such as equipment, wiring, and transmission available in a carrier's network. Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Get Advice We can help you find the software with the features you need. Features 4.0 (2) 4.0 Based on 2 reviews ## Pricing Value for money 3.0 (2) ### Starting price Contact vendor for pricing Free trial not available Value for money 3.0 (2) 3.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (2) 4.0 Based on 2 reviews ## User reviews Overall rating 3.0 Based on 2 reviews Filter by rating 5(0) 4(1) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent AU Anonymous User Major Account Manager Telecommunications ### "Cumbersome and glitchy" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 July 20, 2018 Pros Omnia360 is really great in theory. I bet it gives execs a good picture of the flow of orders and a good idea on how clients, prospects, vendors, etc. are all tied together. Looks like it has a neat marketing campaign component. It would be a nice software if it just didn't take SO long to get things done. You can assign tasks to departments or users, which is nice rather than having to call or email. There are about a hundred different directions you can go once you get inside an account - I am probably only operating in about 10% of the software, so I would bet it can do a ton of things. Cons I am sure that each deployment of the software is different, and I can only compare to our company's old proprietary ERM & CRM, but changing to Omnia 360 about 45 days has completely disrupted the flow of our company. It's really confusing for the average user, and despite months of training, including an extra 3 months after we postponed our cutover, we're still reeling. Everything takes a long time to do - and for a sales rep like me - it's meant many hours inputting client/prospect contact info, laboring to build "opportunities" then add product locations, then product configuration, then product details, then add a contract. We still can't even generate quotes. To CHR's credit, they did have some people in our offices for about 2 weeks trying to help users learn, but they were not all on the same page so employees were given different instructions on how to navigate the CRM quagmire that is Omnia 360. We've lost staff who can't handle the enormous stress that this change brought on. We've lost orders that were misplaced during the transition. We've lost referral partners who have noticed a huge change - we used to be the company that could get things done quickly! Installs have ground to a halt. But it might not be CHR's fault. It appears that we didn't really do a good job testing to see if we could actually function as a company after we made the leap. And maybe our old software was just really efficient and all ERM/CRMs are awful lumbering time-wasters. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JW Joe W. Accountant ### "I processed a small billing run with Omnia each month" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 July 11, 2017 Pros Billing was quick and easy for me. Allowed bills to be printed to PDF easily for email to customers Cons As a phone company, we had to monthly add new phone exchanges into the system in order to capture the data to bill. This was accomplished by clicking and moving over exchanges one at a time for each carrier we billed. This was a slow process. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)