# Softinn Hotel Booking Engine Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Softinn Hotel Booking Engine Software - reviews, pricing plans, popular comparisons to other Reservations products and more. Source: https://www.capterra.com/p/133408/Softinn-Cloud-Hotel-Reservation-System --- # Softinn Hotel Booking Engine Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Softinn Hotel Booking Engine ## What is Softinn Hotel Booking Engine? An e-commerce centric hotel booking engine. Tools to run digital marketing campaigns. Self-service cancellation system and self-service receipt generation for corporate guests. Best for independent boutique hotels. More direct bookings. To increase direct booking, Softinn provides "Softinn Hotel Website + CMS". A CMS based website that supports customization, google analytic tracking, real-time update website's content without a middleman. No programming skills needed for content updates. ## What is Softinn Hotel Booking Engine used for? [Reservations](https://www.capterra.com/reservations-software/) Overall rating Based on 19 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $59 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Softinn Hotel Booking Engine?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://mysoftinn.com/&name=Softinn Hotel Booking Engine) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Softinn Hotel Booking Engine 4.4 (19) VS. [4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price $59 Per Feature, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (19) Ease Of Use 4.6 (5,741) Value For Money 4.4 (15) Value For Money 4.6 (3,525) Customer Service 4.6 (19) Customer Service 4.7 (3,256) ## Softinn Hotel Booking Engine alternatives [4.5 (1,282)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $16.00 Per User, Per Month [4.8 (1,125)](https://www.capterra.com/p/138689/Booqable/reviews/) Starting price $29.00 Per User, Per Month [4.8 (427)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting price $30.00 Per User, Per Month [4.7 (794)](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/reviews/) Starting price Contact vendor for pricing [View all alternatives](https://www.capterra.com/p/133408/Softinn-Cloud-Hotel-Reservation-System/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Booking Notes 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Keep notes on the specifics of a reservation including customer information and special requests Online Booking 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Rate Management 4.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage CRM 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Support 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality Payment Processing 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Softinn Hotel Booking Engine 20 features Allows businesses to offer customers reservations for a variety of activities. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Keep notes on the specifics of a reservation including customer information and special requests Track and manage schedules and meetings via an integrated calendar Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Book meetings and appointments through a website or digital platform Accept, record, and reconcile financial transactions Design, communicate, and distribute incentives to perform a specific action Track/optimize rates in relation to usage Ratings/Reviews View and track pertinent metrics to find patterns and gain insights from data Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Allows bookings to be made through a third party service Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 4.1 (15) 4.1 Based on 15 reviews ## Pricing Value for money 4.4 (15) Free Trial Free Version Basic $59.00 Per Feature,Per Month Value for money 4.4 (15) 4.4 Based on 15 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (19) 4.6 Based on 19 reviews ## User reviews Overall rating 4.4 Based on 19 reviews Filter by rating 5(10) 4(7) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent MP manoel p. advogado Judiciary ### "hotel de excelencia " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 22, 2025 hospedagem para trabalho com Módulo de upsell, Digitalização da política de cancelamento e Recapturar reservas abandonadas torna-se bastante eficiente Pros limpeza e eficiência a coleção flexível de pagamentos Sistema de cancelamento autosserviço Sistema de códigos promocionais Sistema de avaliações inteligentes Cons custo financeiro pois os hoteis apresentados muita das vezes apontam valores expressivamente caros Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM adib m. Sales Hospitality ### " Softinn Hotel Booking Engine Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 20, 2023 Guest booking Pros The software is simple and easy to navigate. Cons I can say so far everything is ok—nothing much on the negative. Reasons for choosing Softinn Hotel Booking Engine The ease of use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SI Shazea I. E-commerce Sales Executive Hospitality ### "Excellent partner service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 October 31, 2022 Pros The partner service, easy access to allotment Cons Hard to change date if I want a specific date with same rate Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JA Jian An L. Web Designer Leisure, Travel & Tourism ### "Simple but powerful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 8, 2020 Pros Simple and clean layout. Easy to integrate and provide various feature Cons Customization for customer can be more choice( may be layout can chose by customer) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AW Alban W. Director Hospitality ### "Ease of Use and Great Features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 12, 2019 Easy to use tool with very good customer service. Would recommend to hotels to be in SoftInn's listings Pros Easy to create Rooms and monitor room bookings. Cons The PMS is still new and requires some more work but can't wait to try it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Amir M. Digital Marketing Executive Hospitality ### "SoftInn Service Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 25, 2019 The use of PROMO CODE does help to attract more customer and good for marketing to increase barand awareness. Pros Simple UI and the most user-friendly system compared to other platform. Cons Does not have membership system to manage database to increase retaining customer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Business Development Manager Hospitality ### "need to more user friendly" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 February 20, 2019 ok... Pros easy to use n learn / easy to train our staff to knew about Cons easy to loggin in using email only not like other Extranet Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JT Joseph T. Account Executive Hospitality ### "All User Friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 21, 2018 None noted. Pros For hotel staff, easy to manage from the back office page and the page presented to guest to see is like very professional. Cons None noted. Maybe can try develop apps so that all can be managed by phone? Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ahmad Fazli M. IT Manager Hospitality ### "Very easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 30, 2018 Pros Easy to use and a few click can complete 1 reservation Cons None. Need more property Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ashraf Aizzuddin A. Project Engineer Financial Services ### "Overall Very Recommended" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 30, 2018 Pros 1\. Localized payment method e.g.online banking, ATM 2. Promo code system 3. Superb personalized support Cons No proper review system yet, hope it will be implemented soon Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/133408/Softinn-Cloud-Hotel-Reservation-System/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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