--- title: "Softinn Hotel Booking Engine Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Softinn Hotel Booking Engine Software - reviews, pricing plans, popular comparisons to other Reservations products and more." source_url: "https://www.capterra.com/p/133408/Softinn-Cloud-Hotel-Reservation-System/" page_type: "product" language: "en" --- # Softinn Hotel Booking Engine Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Softinn Hotel Booking Engine ## What is Softinn Hotel Booking Engine? An e-commerce centric hotel booking engine. Tools to run digital marketing campaigns. Self-service cancellation system and self-service receipt generation for corporate guests. Best for independent boutique hotels. More direct bookings. To increase direct booking, Softinn provides "Softinn Hotel Website + CMS". A CMS based website that supports customization, google analytic tracking, real-time update website's content without a middleman. No programming skills needed for content updates. ## What is Softinn Hotel Booking Engine used for? [Reservations](https://www.capterra.com/reservations-software/) Top alternative Featured Overall rating Based on 19 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $59 Per Feature, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Softinn Hotel Booking Engine?[Manage this product listing](https://www.g2.com/products/softinn-hotel-booking-engine/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Softinn Hotel Booking Engine 4.4 (19) VS. [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price $59 Per Feature, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (19) Ease Of Use 4.6 (5,821) Value For Money 4.4 (15) Value For Money 4.6 (3,595) Customer Service 4.6 (19) Customer Service 4.7 (3,324) ## Softinn Hotel Booking Engine alternatives [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.8 (1,193)](https://www.capterra.com/p/138689/Booqable/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (485)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.8 (431)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/133408/Softinn-Cloud-Hotel-Reservation-System/alternatives/) ## FAQs about Softinn Hotel Booking Engine Overview ### Which roles and teams benefit most from Softinn Hotel Booking Engine? Softinn Hotel Booking Engine is most used by hospitality leaders, sales and marketing teams, and web or IT staff managing direct bookings. Directors and founders use it to grow revenue, marketers and sales roles optimize online conversions, and technical teams handle website integration, booking workflows, and smoother guest reservation management. Answer based on 16 reviews Overview ### What company size and specific industries is Softinn Hotel Booking Engine built for? Softinn Hotel Booking Engine is designed for e-commerce savvy hoteliers in the hospitality industry who want to increase direct bookings and support digital marketing campaigns. It is best suited to hotels and similar lodging businesses that manage online sales and guest reservations. Features and Usability ### What are the key features of Softinn Hotel Booking Engine? Softinn Hotel Booking Engine offers online booking, reservations management, room booking, and activities booking for guest reservations. It also includes rate management, billing and invoicing, payment processing, and credit card processing. Additional features include CRM, customer database, reporting and analytics, customizable branding, alerts and notifications, and third-party integrations. Getting Started and Support ### What training and onboarding options does Softinn Hotel Booking Engine offer? Softinn Hotel Booking Engine provides live online sessions, webinars, documentation, and videos to support team training. Live online sessions and webinars can guide setup and questions in real time, while documentation and videos offer self-paced reference material for reviewing features and steps as needed. Getting Started and Support ### What customer support options does Softinn Hotel Booking Engine offer? Softinn Hotel Booking Engine provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Support is presented across several channels for users who need help with setup, booking workflows, or account questions. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 5,388 Reservations reviews Capterra data shows that buyers of reservations software rank the following features as their top priorities: - **Online Booking** (**65%** of reviewers rated this feature as critical) - **Booking Management** (**60%**) - **Calendar Management** (**56%**) Softinn Hotel Booking Engine supports all three of the features reviewers rate most highly: **Online Booking**, **Booking Management**, and **Calendar Management**. Together, these capabilities help businesses accept reservations online, handle booking details more efficiently, and keep availability up to date, allowing teams to reduce manual work and manage reservations with greater accuracy. Online Booking 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Customer Support 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality Payment Processing 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Booking Notes 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Keep notes on the specifics of a reservation including customer information and special requests Rate Management 4.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage CRM 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Softinn Hotel Booking Engine 20 features ### All Features - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Calendar Management: Track and manage schedules and meetings via an integrated calendar - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Online Booking: Book meetings and appointments through a website or digital platform - Payment Processing: Accept, record, and reconcile financial transactions - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Rate Management: Track/optimize rates in relation to usage - Ratings/Reviews: Ratings/Reviews - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.1 (15) 4.1 Based on 15 reviews ## Pricing Value for money 4.4 (15) Free Trial Free Version Basic $59.00 Per Feature,Per Month Value for money 4.4 (15) 4.4 Based on 15 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (19) 4.6 Based on 19 reviews ## User reviews Overall rating 4.4 Based on 19 reviews Filter by rating 5(10) 4(7) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent MP manoel P. advogado Judiciary ### "hotel de excelencia " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 22, 2025 hospedagem para trabalho com Módulo de upsell, Digitalização da política de cancelamento e Recapturar reservas abandonadas torna-se bastante eficiente Pros limpeza e eficiência a coleção flexível de pagamentos Sistema de cancelamento autosserviço Sistema de códigos promocionais Sistema de avaliações inteligentes Cons custo financeiro pois os hoteis apresentados muita das vezes apontam valores expressivamente caros Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM adib M. Sales Hospitality ### " Softinn Hotel Booking Engine Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 20, 2023 Guest booking Pros The software is simple and easy to navigate. Cons I can say so far everything is ok—nothing much on the negative. Reasons for choosing Softinn Hotel Booking Engine The ease of use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SI Shazea I. E-commerce Sales Executive Hospitality ### "Excellent partner service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 October 31, 2022 Pros The partner service, easy access to allotment Cons Hard to change date if I want a specific date with same rate Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JA Jian An L. Web Designer Leisure, Travel & Tourism ### "Simple but powerful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 8, 2020 Pros Simple and clean layout. Easy to integrate and provide various feature Cons Customization for customer can be more choice( may be layout can chose by customer) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AW Alban W. Director Hospitality ### "Ease of Use and Great Features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 12, 2019 Easy to use tool with very good customer service. Would recommend to hotels to be in SoftInn's listings Pros Easy to create Rooms and monitor room bookings. Cons The PMS is still new and requires some more work but can't wait to try it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Amir M. Digital Marketing Executive Hospitality ### "SoftInn Service Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 25, 2019 The use of PROMO CODE does help to attract more customer and good for marketing to increase barand awareness. Pros Simple UI and the most user-friendly system compared to other platform. Cons Does not have membership system to manage database to increase retaining customer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Business Development Manager Hospitality ### "need to more user friendly" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 February 20, 2019 ok... Pros easy to use n learn / easy to train our staff to knew about Cons easy to loggin in using email only not like other Extranet Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JT Joseph T. Account Executive Hospitality ### "All User Friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 21, 2018 None noted. Pros For hotel staff, easy to manage from the back office page and the page presented to guest to see is like very professional. Cons None noted. Maybe can try develop apps so that all can be managed by phone? Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ahmad Fazli M. IT Manager Hospitality ### "Very easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 30, 2018 Pros Easy to use and a few click can complete 1 reservation Cons None. Need more property Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ashraf Aizzuddin A. Project Engineer Financial Services ### "Overall Very Recommended" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 30, 2018 Pros 1\. Localized payment method e.g.online banking, ATM 2. Promo code system 3. Superb personalized support Cons No proper review system yet, hope it will be implemented soon Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/133408/Softinn-Cloud-Hotel-Reservation-System/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.