Who Uses This Software?

B2B and B2C businesses seeking feedback in real-time from customers.


Average Ratings

7 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours

Vendor Details

  • Customer Thermometer
  • www.customerthermometer.com
  • Founded 2010

About Customer Thermometer

1-click feedback email solution that allows your customers rate your offerings. Generate your own buttons & embed them in any email you send.


Customer Thermometer Features

  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management

Customer Thermometer Reviews Recently Reviewed!

Customer Thermometer

Jan 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love that Customer Thermometer breaks down how many comments you have by red, yellow, green, and gold stars, but separates that in a different tab from the number of responses received in each category. The analytics are pretty good. With visual representation of information, it's very easy to understand at a glance how your customers are feeling. They also have a check mark box next to the comments so you can indicate you've taken action on that particular comment. And as of recent, you can drill down by date!

Customer survey solution that's easy for the customer and for the organisation

Mar 07, 2014
5/5
Overall

Comments: Having used the Customer Thermometer solution for a few years, I have always been impressed with the ease with which surveys can be put together and sent. Couple that with the fact that its clean, modern and appealing user interface makes it a simple, quick and enjoyable process for the customer to get their feedback to you, and it's the perfect CSAT solution. But although the product is great, what impresses me most with the Customer Thermometer organisation is the willingness and agility with which their team respond to the suggestions from their user community. Take the recent integration with Salesforce.com as an example - it's now easier than ever to create and send customer temperature checks through the CRM.

Pros: - Simple administration - Easy and enjoyable interface for customers - CRM integration - Knowledgeable and flexible team

Best way to keep customers

Mar 07, 2014
5/5
Overall

Comments: I work in an agency environment where keeping our clients happy is the number one objective - (well, that and producing great work!). Customer Thermometer is by far the simplest and most effective solution I have seen / used to check the satisfaction levels of my customers. It allows me to nip and issues at the bud before they become significant, and also to know when we have done a great job to then reward our internal teams. I can highly recommend it to anyone who has client relationships that they want to monitor and keep.

Pros: Simple, easy to use, great response rates, integration with Outlook and other tools

Customer Thermometer

Mar 07, 2014
5/5
Overall

Comments: We use CT for monthly customer satisfaction checks, targeting director level contacts within our client base. CT is so simple to use and provides us with immediate and valuable feedback as to how we are doing in the eyes of our customers. Recipients are always happy to add comments, which really helps tailor our response and next action. Without CT we'd have no handle on what our clients REALLY think. A brilliant product.

Keeps our grads on side

Jan 09, 2014
5/5
Overall

Comments: We use this to check our graduate trainees are happy each month for the first year of our employment of them. Then we follow up on the results in person with HR if there are issues. Its power lies in its simplicity, grads are busy and this lets them feedback really fast but we know in advance if there are any problems. Really helps retention.

Customer Thermometer is Great

Dec 18, 2013
5/5
Overall

Comments: We began using Customer Thermometer to get more traction from our customer metrics. The service is great and we've increased our customer sat results 2x what they were before the change. The CT team is responsive to inquiries and are a pleasure to work with. I'd strongly recommend the product to any team looking to increase their turnaround in CS stats.

Pros: Really nice interface. Embedded reports. Zendesk/Email integration.

Cons: API Documentation could be helpful.

Have not lost a customer since using this

Dec 18, 2013
5/5
Overall

Comments: Started using this about a year ago, to follow up IT support calls. I've got quite a few guys out on the road fixing IT issues and doing telephone support also. We send CT after every visit. It's rare we have issues but when we do, we are made aware of them instantly and can call the customer to sort it out. we haven't lost a customers since we started using it. highly recommend.

Pros: Easy to use cheap customisable, can add our logo etc high response rate customers like using it

Cons: password reset a bit clunky