Coresystems

Coresystems Field Service Software

4.5 / 5 11 reviews

Who Uses This Software?

We help customers of all sizes to deliver best service and satisfy customers. We serve customers in manufacturing, construction, energy & utilities, oil & gas, HVAC, residential services and other.


Average Ratings

11 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Coresystems
  • www.coresystems.net/
  • Founded 2002
  • Switzerland

About Coresystems Field Service Software

Customers expect superior service! If they dont get it from you, they will go elsewhere. Better, faster, more efficient field service is the key success factor to customer delight. Coresystems knows the best solutions for your business. So you can increase revenue, expand into new markets and differentiate your services. Field service automation enables optimization of every facet of service delivery. Join us now and be prepared for Field Service in the age of extreme mobility.


Coresystems Field Service Software Features

  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management

Coresystems Field Service Software Reviews Recently Reviewed!


More frustration using Core Service Mobility than almost any other application in my 40 yrs in tech.

Jul 05, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: When I close the Ipad the misery ends, at least temporarily. Using the product makes almost any other unpleasant task in life seem more bearable simply by way of comparison.

Cons: From a field service perspective, it is clunky, restrictive and tedious at best. It crashes regularly. The user interface is so poor it resembles early DOS-era products from the late 1980s. There is little about the layout that is logical; nothing is intuitive. When stumbling through the specific sequence required for creating a field service report, one wonders if the creators had ever even used consumer applications like WORD or EXCEL, or have even shopped online.
Core Mobility package is so cumbersome and finicky, you dare not enter actual data as you do the service call. One misstep and you may find yourself suddenly unable to add or edit anything in the report at all. Instead, you end up recording every material part and assignment step on paper first to transpose later, in effect, doing it twice. You must tediously cross-check material entries with the aforementioned illogical procedure before you dare synchronize the Ipad for any reason. Why? Because once synchronized, edit functions will be locked out.
Despite being touted as a field service package, one wonders precisely what kind of field service might actually benefit from it. The kind of field service performed by the café owner who has reviewed it here? The product name itself is misleading. Core apparently knows little about how field service operates. The entire structure of the package defies common sense. And Mobility? With its too-numerous limitations, a better product name would be "Immobility."

Overall: I finally have access to stock pricing, which could have been accomplished in a much simpler and less costly way even without this product.

The encustomer Portal is good value

Jan 04, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: All over not too bad and still very much recommendable. innovative solution with frequent updates and "free" extensions.

Pros: -fast implementation if SAP B1 is the backend -modern technology -good design -close to customer needs

Cons: -not the fastest -complex conf. -fragmented solution (backend, mobile, frontend, web, windows etc...)

Wish to have better performance of Coresuite mobile client

May 21, 2015
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: We currently have many service engineers using Coresuite mobile client to fill in service report, it is very good for us we can receive service report immediately after service and we can receive expense report from our FSE in time.
But we have below problems, and hope it can be resolved soon.
1. It takes a lot of time to sync service calls, sometimes even it is still not possible even try several hours and the internet connection is ok but maybe not good enough. Hope it can be fixed after the cloud server migrated to China.
2. The response from the software is slow, and usually takes about 10+ seconds to open and save a checklist.
3. It is not convenient and flexible to add complicated items into checklist.

Easy to implement - working without problems

Jun 29, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are using the Coresystems Field Service for more than three years and we are very happy with that solution. The implemantion is really very easy and after that it was and is working without any failures. If there is some more need or if we need help or have questions (which happen not really often) they can help us in an wonderwul way and very fast!

An easy to implement, robust solution that's quickly adopted by users

May 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Coresuite is a true mobile and cloud solution that has a seamless integration into SAP. It is both easy to implement and easy to use with the necessary features to aid field service technicians. It's low cost to entry provides customers with a rapid ROI whilst enriching their service capabilities.

Best business application that works everywhere.

May 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Coresystems are really innovative and one of the best partners we've worked with, the software really works and there is no Cons about it.
the pros is the offline mode which help when no coverage is available for field staff.
the back-end and sync to local ERP work like a charm.

Flexible & easy to use

Jun 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Coresystems Field service solution is a perfect solution if you are looking to take your field services to the next level... full automation of the process with geo-location feature... it also runs on IOS & Android which will save you any additional investment in hardware...

a better service with coresuite mobile

Nov 12, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great to have offline access to all important data from my ERP.
Additionally I can create service request, quotation, sales orders, activites with pictures etc.
Signature from the customer and a nice service report is all I need.

Make life easy, useful software

May 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Connect backoffice and Technician
Resource planner improve resources` capacity and efficiency
Our tech can record customer site situation with checklist, and sync report to backoffice realtime.

Really good experience of mobile solution

May 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: very easy to use and convenience. the best is we could still use the app when we offline
know service management well, suitable to our service process.

coresystems connect

Dec 10, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: the new customer portal for self service is awesome!