--- title: "Cloud Assess Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Cloud Assess the right Training solution for you? Explore 96 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/133476/Cloud-Assess/reviews/" page_type: "reviews" language: "en" --- Cloud Assess 4.7 (96) [View alternatives](https://www.capterra.com/p/133476/Cloud-Assess/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Cloud Assess Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews NR Neil R TrainerEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “Overall, Cloud Assess streamlined the learning and compliance process, improved communication, and reduced paperwork, making training management far more efficient and reliable.“ May 20, 2026 PG Paul G Non graduate lecturerFarming, 51 - 200 employeesUsed the software for: More than 2 years. “I'm not a fan of the new layout, it has created extra work in some areas e.g releasing tasks, setting due dates etc“ May 12, 2026 NR Neil R TrainerEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “The platform provided an efficient way to manage training, assessments, and compliance in a single system.“ May 20, 2026 JC Julie C TrainerEducation Management, 11 - 50 employeesUsed the software for: 1-2 years. “Recent update in the interface has messed with the view assessors have and means all formatting of assessments in the previous version has been lost.“ December 18, 2025 et eldho t test tecnitionElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: Less than 6 months. “The mobile app is highly valued, particularly for conducting assessments in remote areas or underground where Wi-Fi is unavailable“ April 27, 2026 JV Juliet V Training Delivery CoordinatorEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “Sometimes navigation, editing etc is very confusing - going around in circles to get to where you need to be.“ April 30, 2026 NR Neil R TrainerEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “I also appreciated the mobile functionality, which made it simple to complete assessments and upload evidence on-site.“ May 20, 2026 AD Amelia D Trainer and AssessorEducation Management, 2 - 10 employeesUsed the software for: 1-2 years. “When remarking unsatisfied work, it would be good to just have the wrong questions on the page rather then having to scroll through to find each.“ April 29, 2026 ## Showing most helpful reviews Showing 1-25 of 96 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use eT eldho T. test tecnition Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "very excellent" April 27, 2026 5.0 Both learners and trainers find the platform modern, clean, and easy to navigate.The mobile app is highly valued, particularly for conducting assessments in remote areas or underground where Wi-Fi is unavailable Pros Cloud Assess include its exceptional ease of use for both students and trainers, and the responsiveness of its customer support team Cons some question types are not compatible with the mobile app. Additionally, trainers have mentioned the app requires excessive clicking Review Source Response from Cloud Assess April 29, 2026 Thank you very much for leaving your review. It's great to hear both learners and trainers find the platform easy to use. DT David T. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Cloud Assess - a fantastic, contemporary product" May 13, 2026 5.0 Very good. From the initial contact with the Sales team who were happy to negotiate our package through to the onboarding and ongoing support - al included in the fee. There is very little else to pay (unless you want Cloud Assess staff to upload your material, then there is a modest fee). Pros It is a complete package that will fulfill our needs for both and LMS and SMS. V very modern program designed by experienced educators. Cloud Assess are very responsive with support and are constantly upgrading the platform. Cons At times I don't find some of the functions particularly intuitive. However, there is great support with Help, Online tutorials and account coach mentor. Once you are shown the tricks, there are countless very helpful and easy features to use. Alternatives considered [Axcelerate](https://www.capterra.com/p/189323/aXcelerate/) Reason for choosing Cloud Assess Cloud Assess seemed to offer a great blend of functionality along with a very competitive and transparent pricing structure Review Source BM Brooke M. Tutor Cosmetics Used the software for: 6-12 months ### "Happy user" December 22, 2024 4.0 Great, has made the transition to paperless assessment so easy. Pros The ability for online assessment and learning material to be able to be in one place. To be able to see students progress and keep an eye on where they are at. Being able to release units at certain times. Nearly instant password reset for students. Cons The url, students struggle to remember the website to gain access Switched from [Canvas](https://www.capterra.com/p/127214/CANVAS/) Main reason was to do with the pricing structure changing Review Source Response from Cloud Assess January 7, 2025 Hi Brooke, Thank you for taking the time to share your feedback! It's great to hear that Cloud Assess has made the transition to paperless assessment easy for you and that the ability to track student progress and manage learning material in one place has been helpful. Stay tuned for some more feature updates coming in 2025! ES Erin S. Compliance Officer Education Management Used the software for: 2+ years ### "Excellent Support Team" April 29, 2026 4.0 Good, the support team is excellent. \[sensitive content hidden\] is really quick to respond to queries and isn't afraid to admit she doesn't know the answer and that someone else will have to help. She is friendly and efficient. Pros Ease of navigation and activity building tools. The newer functions in the activity building make it easier to create a more interactive experience for our students. The support team is excellent and prompt. Cons still needs work with some of the functions. e.g. logbooks not being able to duplicate these and amend them. Review Source KS Katrina S. RTO Administrator E-Learning Used the software for: 6-12 months ### "A positive 12 month journey so far!" December 15, 2025 4.0 Overall, our RTO has had a positive experience with Cloud Assess as our LMS for the past 12 months. We are continuing to build and grow our resources using the features and functions that it provides, which in turn is proving to provide a flexible, attractive and exciting resource option for our learners. The support through our Account Manager and the chat function has proved invaluable in our onboarding, and we are eager to see what 2026 brings to the platform! Pros The chat support is responsive and helpful, making it easy to resolve issues quickly. The platform is accessible across different web browsers and operating systems, which improves the learner experience and reduces technical barriers. The customisation options for activities and assessments allow flexibility to align with different training and compliance requirements. The system supports a range of assessment types, making it suitable for varied learning and workplace contexts. Cons Occasional glitches and bugs in the Beta UI can impact usability and efficiency. Help resources and documentation do not always reflect the latest features or updates, making it harder to self-support. Communication around new features or product changes can be limited or delayed, which affects change management and user readiness. Some features require workarounds that are not always intuitive for new users. Review Source JV Juliet V. Training Delivery Coordinator Education Management Used the software for: 2+ years ### "Great LMS overall" April 30, 2026 5.0 Overall a positive experience, especially compared to other LMS. Having full control over our content, how it is displayed and where is a benefit. Customer service and support is usually fast and efficient and any issues fixed quickly. Pros clean integration with our SMS, customer service, ease of use for all users - admin, trainers, students. Being able to have full control over our content and editing when needed. Cons often integration fails. 2 way integration would be so useful. Sometimes navigation, editing etc is very confusing - going around in circles to get to where you need to be. Journey view - this would benefit from having the units listed against the assessments and the outcome of units/assessments eg if a unit is marked CT, you cannot see this from Journey view. Review Source LM Lachlan M. Compliance - Quality - Training and Assessment Manager Education Management Used the software for: 2+ years ### "Cloud Assess: A Great Product & Organisation" April 29, 2026 5.0 Cloud Assess is a great organisation and LMS provider. We are excited to see their SMS and CRM capabilities as they focus on becoming a one-stop shop for all things RTO. Pros The support team is amazing. They always take the time to listen and accommodate our requests. Overall, the platform is easy to navigate for both students and teachers / assessors. Cons Assessment creation can be a bit clunky at times. It's getting better (AI creation, cloud-based saving etc) but still can be time consuming. The software can become a bit slow if you are on an assessment for a while, and the mapping does not seem to duplicate if you duplicate an assessment. Review Source DD Donna D. Trainer Assessor Retail Used the software for: 2+ years ### "Happy Customer" April 29, 2026 5.0 Extremely Impressed! I love that the platform is streamlined and easy to use, especially od someone like myself that is not tech savvy. Pros Cloud assess assistance is available when ever needed, always helpful, prompt and answer with a smile. This platform is easy to navigate and simple to find what you need. Thanks Cloud assess 😃 Cons I don't find any problems with this platform; it is something I use every day 90% of the time I have been using it for a few years now Review Source Response from Cloud Assess April 30, 2026 Hi Donna, Thank you so much for taking the time to leave a review. We're really pleased you find the platform easy to use. Happy Cloud Assessing! HH Harrison H. Administration Officer Education Management Used the software for: 1-2 years ### "Great software - more student account management options required" April 29, 2026 5.0 Overall, very happy with the product. Could use some smoothing out as mentioned above, but otherwise a flexible platform that has significantly sped up enrolments and assessments. Pros Easy to understand interface that clearly shows all relevant fields on the home page. Takes some time to learn what each section is, but once you have that down you can easily breeze through it. Cons Not as many account management options as I would like - cannot reset student passwords, merge student accounts, edit email addresses/login after initial log on. Everything has to be redirected to either the student or Cloud Assess support. Would love to be able to manage these features directly for a quicker response time to student queries. Review Source DH Duncan H. Systems Admin Civil Engineering Used the software for: 2+ years ### "Best LMS out there!" April 29, 2026 5.0 The overall experience has been great! Both staff and students find it easy and intuitive to use. With the ability for all records to be saved on the system forever, it makes the management of the student files easier. Pros I like their Innovation with the activity fields. Especially with the ability to create assessments with branding. Cons There are still some road blocks when it comes to come activity fields. Especially with forms. Although i can see the amount of growth the company has gone through Review Source SG Sandra G. Consultant Education Management Used the software for: 6-12 months ### "Great for reporting, and eLearning interaction. " April 29, 2026 4.0 Becoming more positive as I use the system, you need to spend time delving, asking questions, seeing what can be done, the more you use, the easier gets, like any system. Pros Once you get use to it, it is a great system, and the support is really good. Students are enjoying the eLearning layout, that the system allows you to develop. Cons It wasn't as intuitive as I would have thought, however, you do get use to it, and there seems to be frequent updates added. Review Source JC JULIAN C. Teacher Education Management Used the software for: Less than 6 months ### "Emmanuel College Feedback" April 29, 2026 5.0 Pros Student and Teacher Interaction and quick response time for help, especially with the live chat option. Cons Can be clunky at times. I am still learning how to use it all properly and efficiently. Students can also struggle with the platform. Review Source LP Linden P. Workplace trainerassessor Pharmaceuticals Used the software for: 2+ years ### "Easy to use system and clear directions and functions. " March 26, 2024 4.0 Love the simplicity of the system and the clear layout of questions and answers on the screen. It's not too busy in other words. Pros Setting due dates and students receiving automatic emails reminding them of these dates. Cons Sometimes the software doesn't allow you to see the entire answer on your screen. I believe this is a software issue. Review Source Response from Cloud Assess April 16, 2024 Hi Linden, Thank you for your feedback! We're glad you find Cloud Assess easy to use. Please raise a Chat in the Help Centre or book a meeting with your Customer Success Manager to raise the issue of not seeing the entire answer on the screen. We aim to maintain a simple, clear layout for your convenience. Thanks once again. DW Daniel W. Managing Director E-Learning Used the software for: 1-2 years ### "Review of Cloud Assess LMS" December 12, 2023 4.0 Pros Out-standing customer service. Excellent support and implementation program. Clean interface and user experience Cons Course Design and graphics are a bit clunky Reason for choosing Cloud Assess Cloud Assess has excellent customer service, and a clean interface for the user. Simple and user friendly interface is vital for student engagement. Cloud Assess was also good value for money compared to other LMS SaaS providers, is suitable for Australian VET and allow content sharing across multiple instances. It also has an app which works well on mobile devices Review Source Response from Cloud Assess December 15, 2023 Hi Daniel, thanks so much for the review! We're thrilled to hear about your positive experience with customer service and that you like our clean, user-friendly interface. And thank you for your feedback about the course design. We will take this on board and our team will look into this. Thanks again :) FH Frank H. Electro Trainer Education Management Used the software for: 6-12 months ### "Essential LMS management Tool" March 27, 2024 5.0 I found it's layout user friendly and easier to navigate than the other LMS we use. I believe our company is considering the change away from the expensive one and onto Cloud Assess exclusively. Pros I can look up any of my trainees and see what they are working on and where they may need help Easy to use as a group and keep them in lock-step before progressing to fast for some. Cons It doesn't talk to other programs I use in terms of linked together but I believe this can be possible. Review Source Response from Cloud Assess April 16, 2024 Hi Frank, Thank you for your feedback! We're thrilled to hear that you consider Cloud Assess an essential LMS management tool especially for tracking trainee progress and keeping them on track. If you have questions about integration and interoperability, please contact your Customer Success Manager for further discussion. You can also message the support team using the Chat function in the Help Centre. We're here to support you every step of the way! CB Charlotte B. CEO of RTO Education Management Used the software for: 2+ years ### "Assessments in one place" September 28, 2021 5.0 Overall it has saved us a lot of time and effort of printing and filing and keeping of paper copies (as per ASQA) requirements Pros The fact that it requires no printing whatsoever is a winner for us. Also, as it is controlled as to what version is currently active of each assessment template, there is no risk of assessor accidentally using an old version. Ease of ensuring ASQA compliance. Cons Some of the auto features are a bit clunky and pop up and sit in the way of the action you are trying perform and end up having to wait for the pop up to clear as it is in the way and the titles of the some of the menu options are a bit weird, for instance 'Intakes'...why did this change from course to intakes..it doesn't make sense Reason for choosing Cloud Assess We liked the look of it, the fact we could do away with printing as much, the version control to maintain compliance. Review Source Response from Cloud Assess October 1, 2021 Charlotte, thanks so much for the review. We look forward to supporting you guys down in Tassy for many more years. You'll have been working with us for 10 years soon :) SW Sharon W. Assistant Training manager Education Management Used the software for: 2+ years ### "Never going back to paper assessment again" May 18, 2023 4.0 As a trainer it has made my job so easy can be logged on anywhere would highly recommend Pros I like the desktop is so clear you can see issues every time you open it shows who has logged in and how many assessments to be marked . Cons I feel like there is probably more to learn about what cloud assess can do would be open to attending more training session specially for the Trainer side of things. Review Source Response from Cloud Assess May 22, 2023 Thanks so much for your feedback, Sharon! Glad to hear you like the clean design and ease of use of our platform. If you're interested in doing a training session with us, please contact our team at crmteam@cloudassess.co. We will be more than happy to help you to get more out of Cloud Assess! RS Richard S. IT Manager E-Learning Used the software for: 2+ years ### "Cloud Assess - A User's Experience - 5 years On" December 8, 2021 5.0 Cloud Assess has been instrumental in building quality solutions for online course delivery and assessment. Pros 100% Uptime and Responsive Accessibility. Stellar Support. Ease of Use. Bug-free functionality. Built for purpose - VET sector training. Replaced all paper-based delivery. Audit friendly with the persistent storage of all records. Useful reporting on all system-wide activities. Cons Functions and workflows can be buried in less than intuitive menu levels. Category and Item sorting and searches could be improved. Product is directed at assessors, learners, and outcomes - not so great for admins managing the system itself. Review Source Response from Cloud Assess December 16, 2021 Thanks so much for the review Richard, we really appreciate you taking the time to provide us with feedback. TM Tracey M. training and compliance co-ordinator Mining & Metals Used the software for: 1-2 years ### "Fantastic Customer Service" March 26, 2024 5.0 excellent, \[sensitive content hidden\] has been amazing to work with. Pros Having access to our customer success manager. \[sensitive content hidden\] is wonderful and patient, Cons it is a bit like a rabbit warren, until you get used to it Review Source Response from Cloud Assess April 16, 2024 Hi Tracey,  Thank you for your positive feedback! We're thrilled to hear that your Customer Success Manager is supporting your growth and success with Cloud Assess. We're excited to continue this journey with you. NM Nicole M. Trainer & Assessor Retail Used the software for: 2+ years ### "Cloud Assess assessments with a breeze" July 10, 2023 5.0 Pros I have been using Cloud Assess for over 3 years now and it is an easy platform to use and navigate not only for myself but for my participants. Cons none that I can think of, it is easy to use and the chat system is helpful if needing assistance. Review Source Response from Cloud Assess July 11, 2023 Thanks so much for your positive feedback, Nicole! We really appreciate your ongoing support. AN Alvina N. Workplace Trainer Education Management Used the software for: 2+ years ### "Trainer user" May 19, 2023 5.0 Easy and manageable to use. Pros Easy access and manageable to present to learners and would like to know more about on how to fully utilize the other features that we may not know about. Cons No comment so far as organization will be providing a full training to manage and utilize to our advantage. Review Source Response from Cloud Assess May 30, 2023 Thanks for your positive feedback, Alvina! We're glad to hear you like the ease of use and we're looking forward to helping you get even more out of our platform :) NM Natalie M. Trainer & Assessor Retail Used the software for: 2+ years ### "Cloud Assess Review" April 11, 2022 5.0 Easy and functional Pros It is interactional with message functions so I can message by participants or they can message me. Easy to use and able to be used on different mobile platforms, phone, tablet and laptop. Cons The auto save function can be sensitive and without using the save button doesnt always lock in answers or signatures. Review Source Response from Cloud Assess April 18, 2022 Thank you for your review Natalie EW Emily W. Restaurant Workplace Supervisor Food & Beverages Used the software for: 2+ years ### "easy to use " September 28, 2023 5.0 Pros It's pretty straight forward and I can easily do the assessments of students and trainees. Cons for new users, they are constantly being asked if they want a tour. I think it's only necessary for the first use Review Source Response from Cloud Assess October 4, 2023 Thanks for leaving us a review, Emily! It's great to hear you're finding it easy to conduct assessments. We're all about making them as streamlined and efficient as possible. Thanks for letting us know about the tour message, we've passed this onto our team. We appreciate your feedback and thanks again for the review :) PD Pascal D. Trainer E-Learning Used the software for: 2+ years ### "Cloud Assess" December 15, 2023 5.0 Pros Easy to use for both trainer and student. Good layout. Cons I feel Cloud Assess is very user friendly and there is nothing really I don't like. Review Source Response from Cloud Assess December 18, 2023 Hi Pascal, we're thrilled to hear that both you and your students enjoy using Cloud Assess! Thanks so much for the positive feedback :) RR Rowena R. Administrative Officer Education Management Used the software for: 2+ years ### "Cloud Assess Review" September 28, 2021 5.0 Great way to manage assessment without all the paperwork Pros Easy to use, easy to upload evidence, photos and any additional evidence required Cons I'm not aware of any problems, easy to use software Review Source Response from Cloud Assess October 1, 2021 Thanks so much for your review Rowena. It's been great working with you. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.