501 Auctions

501 Auctions

5 / 5 55 reviews

Who Uses This Software?

A wide variety of non profits, including hospital systems, schools, foundations, arts and culture, social and legal services, civic and environmental, international relations and development.


Average Ratings

55 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • 501 Auctions
  • www.501auctions.com
  • Founded 2011
  • United States

About 501 Auctions

501 Auctions helps fund the growth of nonprofits nationwide with our easy-to-use mobile bidding software and event management service. We do this by increasing charitable fundraising from special events, saving organizers valuable time during each stage of their event preparations and follow-up. Our advanced mobile bidding software and tested best practices engage donors to give more and streamline administrative tasks, while our experienced team ensures clients are supported 24/7.


23787

501 Auctions Features

  • Absentee Bidding
  • Auction Website
  • Bid Management
  • Bidder Management
  • Billing & Invoicing
  • Buy Now Option
  • Buyer Notifications
  • Dutch Auction
  • English Auction
  • Forward Auction
  • Image Editing
  • Inventory Management
  • Live Auction
  • Nonprofit / Fundraising
  • Online Auction
  • Online Bidding
  • Phone Bidding
  • Proxy Bidding
  • Reserve Price
  • Reverse Auction
  • Sealed Bid Auction
  • Shipping Management
  • Silent Auction
  • Watch List
  • Alumni Management
  • Auction Management
  • Campaign Management
  • Contribution Tracking
  • CRM
  • Donor Management
  • Event Management
  • Grant Management
  • Membership Management
  • Mobile Giving
  • Payment Processing
  • Planned Giving Management
  • Pledge Management
  • Prospect Management
  • Recurring Giving
  • Volunteer Management

501 Auctions Reviews Recently Reviewed!


The 501 team is great! We've increased gross revenue by over 30% in three years.

Mar 29, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Data entry is easy and it is web-based allowing me the ability to work from home or on the road. The software is very user-friendly. The financial tracking and ability to email guests from the software is a plus also!

Cons: Donation receipts are sent to donors per item - I'd rather the receipt could reflect as the bidder receipts do. One receipt with all their items in one place. Some of our donors can receive up to 40 emails from me which actually means that I have to write them letters instead of using the email function.
I'd like to be able to track volunteers on the software as well. To be honest, I have been keeping a list of suggestions for some software platform enhancements.
It would be nice to be able to customize the software to our specific needs.

Overall: Increased revenue. Having 501 here on event day allows me the ability to interact with my guests more easily. They are a a great team and they have worked with us for three years doing a phenomenal job of making our day run smoothly.
No more fear that the software will crash or the credit card terminals won't work on the day of auction. Each has happened multiple times in the seven years before 501.
Our auction is visible to guests in real time! We get to add items every day and update details as needed when needed. It has helped with sales.
Overall, this is wonderful software to use for auction events.

Amazing product - really enhanced our events for staff, volunteers, and guests

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of using the software for check in, auctions and event communication/followup. The online aspect where people can bid without attending event. Our event specialist Serina D'Angelo is so helpful and proactive!

Cons: Nothing! I really like all aspects of the software from running the event to reporting and the staff is great!

Overall: Increased revenue from auctions. Great feedback from guests who love bidding on their phones. A HUGE decrease in staff hours as the software does all the tracking and reporting for you. A quick, streamlined check in process. Ability to communication with all "bidders" during the event and post event follow up (text messages). The platform is so user friendly that I save a lot of time in training volunteers and explaining to bidders how to use the program. 501 has guides/manuals for EVERYTHING really helps volunteers and guests. Basically increased money and saved time which is very important for a non-profit. I have recommended 501 to several non-profits in the Charleston SC area!

Excellent customer service. Great software and easy to learn and use.

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It helps us maximize profits at our fundraisers by making everything so easy. We can spend more time interfacing with people and less time worrying about our website and checkin. The staff at 501 is absolutely amazing and the online instructions answer all my questions.

Cons: I use it so much that sometimes it (or I) get confused as to my password if I have more than one event site open.

Overall: Raised more money for our silent auction and appeal. Ease of ticketing and check in at our event.

Great!

Mar 29, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We found that 501 Auctions helped us with fundraising. We love having the laptops at the event for check in. People were able to bid easily for auction items on their phones and during the paddle raise.

Cons: In handling the back page of 501 Auctions, there were a couple of things I found confusing with uploading/exporting data and reports. I also found it was tedious to upload the auction items with images to the back end- because I was unable to do it globally, but instead one by one. Our account manager, helped in the uploading process and this was extremely, extremely helpful!

Overall: Each year, we have our fundraiser, Mad About Art. We raise money for Fountain House Gallery, which is a program of Fountain House. This event raises money to break the stigma surrounding mental illness. We feel as though 501 Auctions helped us in making the auction run smoothly and with the fundraising and financial processes.

Amazing account manager and service, great tools on site

Mar 28, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We could manage the event from registration, check in/out, and silent auction/raffles/games, the all in one aspect was an advantage
The financials, inventory of donations, and the silent auction results really helped highlight missed opportunities
Texting, basket print outs, max bids, etc were great as well.
Being able to have all 30+ volunteers log in to assist with bidding, max bids, etc was wonderful

Cons: Visibility of the tickets and what was included with each ticket was important for check in to give bags, wristbands etc. We ended up printing cheat sheets for volunteers.
It was difficult for in-kind sponsors to be registered for the event we had to discount off the total and record the donation separately.
We did have a little difficulty with receipts before the event but it may have been user error.

Overall: Realized areas to improve, improved efficiency, and positive feedback

501 has revolutionized our event management process! We are so happy we chose 501 Auctions!

Apr 02, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support we receive on-sit eat events is incredibly helpful, as is the support leading up to the event. The software is so easy to use and manage but if you ever have any issues, their staff is quick to respond and solve any problems. The customization potential is incredible, each event is unique and the event solutions that they present are phenomenal.

Cons: There really aren't many cons to 501 that I can think of. One minor thing is the webpage editing features. It can be quirky and I have had occasional difficulty uploading images and links. However, 501's support is so helpful and anytime I have run into any issues they have been able to help almost immediately.

Overall: We improved the onsite and pre-event management of all event elements from guest lists to auction management. Everything is so easy to use and the support is incredible.

501 staff are always very helpful and available both leading up to and during the event.

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The convenience of capturing all info in one place - both guest and auction info, as well as financial reports.

501 is invaluable and we can't imagine running a fundraiser without it!

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My favorite part of the software is that we're able to do so much on the website prior to the event so we can actually enjoy the event more. The customer service is amazing. Bidding online has changed the way we do fundraisers and I can't imagine going back to paper bidding ever again. Our income has increased exponentially because of the ability to bid online from anywhere.

Cons: There honestly is nothing we don't like about the software. It's made our lives so much easier and I tell everyone I can about it.

Overall: Increased profit and ease of use at the event

I've been very pleased with the user friendly software as well as the project managers I've dealt with.

Mar 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the way I can check to see what people purchased as well as the names of people at tables or golfers names. It saves me from having to contact people & ask for names.

Cons: I wish when I get a confirmation e-mail for a purchase, that the person's contact information would be in the email. Now I have to download a financial summary & look for contact information.

Overall: The registration process at an event is easier since we can scan people's credit card information. Prior to using this software, each time someone purchased something I would have to process their credit card again.

Capterra-loader

501 is a service that now after using I can't imagine running an auction event without!

Mar 30, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Userface is very simple and intuitive for guests. The auction functionality is streamlined and very easy to organize and print. The financial reporting is very valuable and makes reconciling the event a breeze.

Cons: There is room for improvement in the offline gift entry. The process could be easier for administrators to upload sponsor information. Perhaps a way to do more than one at once like in an spreadsheet upload.

Fantastic! 501 Auctions has provided us quality customer service for our largest fundraisers.

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love that we can upload our own lists into the system to make registration run so smoothly. Being able to capture credit cards at check in makes the auction checkout process run incredibly smooth! We have had such amazing feedback from guests. Additionally, the post-event reporting has made data entry so easy!

Cons: We wish there was more customization that we could do with the thermometer and auction lists that can be viewed by guests.

Overall the 510 auction software was a great product that made keeping track of items very easy.

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I loved how the software organized auction items. The administrative features were helpful. It was easy to navigate the system.

Cons: There was a need to batch edit certain items and you were not able to do this. More of the features should batch change. You should also be able to batch edit descriptions for similar items. It would be a huge time saver

A really smooth process

Mar 29, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I give you the ability to keep up with the bookkeeping end on auctions items concerning buyers and payments

Cons: The only con I have is if you have multiple auctions there is an inability to turn off proxy bids for individual auctions. Either have to be turned off at first auction or try to monitor proxy bids for past auctions

Overall: Our major benefit was the ability to use as bookkeeping tool for bidders and auction payment during and after our convention.

Amazing, from the software itself to the amazing staff, 501 is wonderful

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: For us, the idea everything can all be in one system truly does make the process of our event run most successful. To add, the fact that it is so mobile friendly, allows us to reach more guests and raise more dollars in one night.

Cons: Honestly, if the software does act up, the staff at 501 Auctions ensures our issues are solved quickly so my cons are very minimal and addresses before it becomes an issue.

Fantastic. Our account manager was amazing and we had our most successful auction ever.

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It is easy to use - both from the user experience and on the back end. Both the interface and the reports are clear and easy to navigate and understand. I think the layout of the site is well thought out and offers many options for communicating with our donors.

Cons: I wish it offered a little more customization. Although our account manager was able to help us access all of the information I needed, we had some challenges with creating a unique layout for our site and also with pulling out the information that we needed in a single report.

501 is a tremendous company to work with. Their customer attention and support are amazing.

Apr 02, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ability to conduct an online auction. In the first year that we converted our silent auction to online, our revenue was tripled. Each year since there has been a steady increase.

Cons: There are a few aspects to the back-end of the website that are a little bit clunky. Customer support is always there to guide you through and to make sure you are satisfied with the end result.

Capterra-loader

The software was alright but it was the customer service that really sold us.

Apr 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It loads fast and bidding is very straight forward. The options to add pages and categories are good as well. The control over numbering and batch editing is fantastic. Takes a lot of work out of inputting donations. I also like that it remembers past donors so you don't have to fill in all that info again.

Cons: The template is pretty limited. I would have preferred more options for customization. Also, I wish the picture of each item could be expanded when clicked on.

Overall: The customer service was better than the other software we used.

It has made our GALA so much more streamlined.

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This program has transformed our GALA. What used to be a labor intense process is now streamlined into one program. Online purchases, online bidding, and the personal touch that makes it amazing.

Overall: I am able to enjoy the evening again. Check in and check out is amazing. At a set time, the team is able to process all online transactions with a single click. Best money we could ever have spent to save us the man power needed to host such an event.

I loved working with 501 Auctions. Excellent staff support.

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Organized, user friendly. Web based was a plus. I liked that we could easily transfer information from our database (Raiser's Edge) to the website. It was a seamless process and so helpful that we could just send our information to 501 and have them upload it for us. Guests complimented how easy it was to bid and find auction items with the website.

Cons: Designing the site didn't have as much flexibility as I would have liked. Font styles etc could be better.

Overall: Increased our funds raised in the silent auction. The whole evening went seamlessly and was executed in an organized fashion thanks to the electronic bidding and the help of the friendly supportive staff.

501 Auctions was a great company to partner with for our Gala.

Apr 02, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The software was easy to learn and use. It was easy to add information and photos to the site. Our account manager was excellent! She was so helpful every step of the way!

Cons: I didn't like how you could use duplicate item numbers. It should only allow you to use a number once.

Capterra-loader

The functionality of the 501 software and their customer service makes for a wonderful product

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its very user friendly both on the front and back ends. It's easy to set-up and manage my events, however, rarely do I get an attendee calling for help using the software... which is rare! Onsite at the event the software is very manageable.

Cons: The only con that I can think of is when listing images, such as sponsor logos, it would be helpful to be able to format the sizing a little easier. I truly don't have any complaints!

Overall: Ease of handling all financial aspects of my event.

Great customer service, especially Sebastian!

Mar 30, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to update. Information. You can upload pictures easily.
Nothing more to say. Great customer service.

Cons: Sometimes confusing on where to go to do certain tasks/updates. Adhac reporting is not readily available. I may need additional training to better utilize the reporting functions.

Capterra-loader

We had a great experience with 501 Auctions and are excited to use them again!

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software was straightforward and easy to use. Our contact from 501 Auctions was amazing! She answered all of our questions quickly and clearly and made everything simple and stress free. We loved our 501 Auctions event site, and the mobile bidding was easy for our guests to learn and use during our event.

Cons: We had a few technical difficulties with processing payments but once we became more familiar with the software it was very easy!

Overall: This software made our event run much more smoothly than other softwares we used in the past. The auction/mobile bidding was easy for our guests to use, and check in/check out and ticket sales were stress-free.

501 Auctions helps us with all of our auction needs for major events, making it easy for our guests.

Apr 01, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like how easy it is to add auction items, track financial information and bids, and the day of help that 501 provides.

Cons: I would say the only thing I don't like is we can't check max bids by ourselves, we need to ask 501 to send us a report and sometimes we just want to be able to check it ourselves for time reasons.

We loved working with 501 Auctions. They're extremely efficient, and willing to go the extra mile.

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's extremely easy to use. Not only for our team to set up, but for guests to bid and buy. It looks really nice and professional, which is great. The software has thought of everything...from categories to item donation to bidding. It's a no brainer!

Cons: The only issue with the software is the price tag. It's so worth it, but some of our clients can't afford it in their budgets.

I had a great experience - their greatest strength is definitely in customer service/support.

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use and it encompasses all of the needs of charity auction. Really appreciate the customer support too!

Cons: Wish it was an app for bidders instead of website. I think push messages would be better than text at the event.

Overall: Smooth and successful auction!

Amazing customer support; have used 501 for several events and all use has been user-friendly.

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use is fantastic. The platform is very user-friendly; when there's an issue, you can speak to anyone almost immediately. The financial reports are detailed and provide clean, easy-to-read stats and figures. I am very happy with the product!

Cons: I do not have any significant complaints to report regarding 501. Any issues/problems I have had, I have had solved by the amazing support team!

I have worked with 501 Auctions for multiple work events for an international medical charity.

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 501 Auctions made our event easy to plan and execute. They were especially helpful night-of, and took care of everything from registration to all things auction. The text reminders throughout the night really pushed our crowd to engage in the online bidding and increased our overall fundraising.

Cons: One of the largest place for improvement would be customization of the individual webpages for each event.

Overall: Having confidence that our auction and registration was being taken care of in a PCI compliant way was so reassuring and allowed us to focus on the rest of the event details.

501 Team were exceptional to partner with! They were always available to help and so professional!

Apr 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of importing guests and auction data and photos. They provided comprehensive training with helpful resources from other orgs and best practices. Our 501 auction software increased our fundraising and our donor experience. Our audience embraced mobile bidding and live appeal with great ease! The financial summary was very helpful to analyze our results.

Cons: There was some confusion regarding whether the guest data fields were to be updated in check-in or check-out. both areas had different ways to enter guests' data. The pre-bidding process registered guests and it was hard to determine post-event if guests were in attendance or just bidding remotely (part of our learning curve too).

Overall: We increased our fundraising goals and will be partnering with 501 Auction going forward! We adore our rep who is so well versed in the product and absolutely a pleasure to work with. See you next year!!

501Auctions is the go-to software for soup-to-nuts event management.

May 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: This software can do everything you need to run a medium to large event. Our customer service contact Serena was amazing - patient, smart and available to answer all our questions. She made sure the event ran smoothly so the staff and volunteers could relax and enjoy the event.

Cons: The software is expensive for a smaller or simpler event, and the back-end reporting wasn't as clear cut as we expected. Without tech-saavy staff it was a bit more than we needed. That said, for a large event it would be well worth the cost.

Capterra-loader

I had a great experience for our first time using mobile bidding. Chi was great and responsive.

Mar 28, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customizeable home page, financial summary, thank you email directly after event with tax summary. I also liked having ability to lower prices on items and send out a text during auction.

Cons: I wish the ticketing piece was a little more robust and that you could do thank you emails to people/business that donated items. I had to keep a separate excel sheet for that and mail merge my thank you letters and would have been nice to keep all in one place. Most donors give year after year so would be great to store that info in system.

Great experience---first time using software and it was easy to learn.

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software was easy to maneuver; very intuitive. I especially liked the ease with which we could track the financials.

Cons: No capability for timer to do a countdown at end of auction timeframe. I would've liked to be able to review and edit each receipt before printing. (For example, be able to eliminate all bidders who had a zero balance). As is, only option was to either print "All" and waste a lot of paper, or go through each one and print separately, which was time consuming.

Exceptional value among peer services and fantastic, dedicated customer service.

Mar 28, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Pretty easy to use if you are a new user or not a practiced designer or coder. Great summaries for fundraising and tracking sources of funds and overall effectiveness of methods. Easy to export and archive data.

Cons: Some post event data is not as easy to use or sort as I would like. If you are more computer literate and want to do more batch functions or uploading, these features are sometimes less efficient than they could be or don't always work consistently.

Overall: Easy setup and tracking of school fundraising auction and revenues.

I've had a great experience using the site. The customer service is fantastic!

Mar 29, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to use! We have very various staff members that can use it without there having to be a point person nearby to navigate the site.

Cons: I would like to have the ability to integrate video on certain pages. It would also be nice to have the social media capabilities in order to be able to share the page with our membership.

Overall: The ability to fundraise.

Really thrilled with ease of use, and excellent customer support. We raised more money thanks to 501

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The program is easy to use, even if you're not super tech-savvy. It generates amazing reports, so we can really analyze what sells well at our auction. Easier to capture names and donations at the live auction.

Cons: I wish there was more flexibility with creating headlines. The excel sheets for print out have too many fields, but I could delete columns with information I didn't need.

Overall: We were able to raise more money with using the software; having knowledgeable staff at our event was helpful, and it was easy to capture data on attendees.

Great software tool for managing events, putting out communications and running auctions.

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of set-up. Customer Support. Customizing. Automated outgoing communications. Use of logos. Texting and Emailing. Financial reporting is outstanding.

Cons: Can be overwhelming to understand the intricacies of all the modules. It is expensive to license for an event.

Overall: Organization and peace of mind.

We just LOVE 501 Auctions! They make fundraising so much easier.

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We just love working with 501 Auctions. This software is so user friendly. From start to finish the process was so smooth.

Cons: There are only two things I would change about the software. I would like to have the ability to print any size bid sheets. Also, when you are combining items to create a package, the information is just thrown in together. Then, I have to go in and manually correct the information. Everything else is great.

Easy To Use

Mar 29, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is easy to use and looks good on a computer or a mobile device. The customer service is also excellent.

Cons: The financial reporting post-event is not as detailed as I would like. There are fields that only the 501 representatives can change.

Overall: Ease of use and peace of mind.

Enjoy using the service.

Apr 06, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Ability for people not just at your event to bid on auction items. And I like prepopulating text/email messages to send during event.

Cons: Cost seems too high. And I would like the opportunity to embed links to other websites on the auction pages.

Auctions is a great software with convenience and ease of use. Customer support was wonderful.

Mar 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Registration and auction platform. Registration process for donors was easy and auction process helped us overcome paperwork and confusion. Very convenient..

Cons: Limited customization, I wanted to add a couple of forms other than registration which could have made it easy for donors. I had to use the same registration form to add additional fields.

This was our first year using 501Auctions and we loved it

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very user-friendly and super easy to learn. The initial setup was super easy, and the customer service support helped with that as well. The software gave us no problems during or after our event, which made us perfectly happy!

Overall: Since we are still relatively new to using the software, there is nothing negative for us to say about the software at this time.

I found the software very easy to use and every functionality that I wanted it included.

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I appreciated the ease of use of the product as well as the data accumulation that was available after our event had concluded.

Cons: The software did everything that I required so I did not have any cons to share for this survey purpose.

Overall: We have much better data about our fundraiser to help plan next year's event.

Capterra-loader

It was an amazing experience from the start!

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support, the training and the features are all incredible. 501 Auctions staff worked so well with all our volunteers on training the night of the event. Ease of use would be my #1 feature I like the most

Cons: The event we used the software at is a very well attended event! Although we tried hard to make sure our guest knew we would be using mobile bidding it took being there for some to realize there would be a change. I cant hardly say that is a con because it was loved by all. We have had so many positive comments and everyone is already excited for next year!

Overall: 30% increase in donations.

Capterra-loader

501Auctions helped us increase our silent auction income by 50%!

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that the system is so user friendly - from the administration side to the general public side - everyone learned it quickly. Our event guests loved the system and have begged us to use it again! We knew we had a hit when the 70 year olds were having the time of their lives bidding! Our Bidding Assistants were completely bored because no one needed their help!

Cons: For the administrative team, the system wasn't always as intuitive as I would have liked, but the support always went above and beyond to help us and walk us through every step.

Overall: We received support and an account rep that was almost always accessible to us.

501 team has been very helpful for months while we got ready for our event, and even afterwards!

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use, easy to ask questions. If I don't understand how to do something the staff was east to get ahold of.

Cons: it would be helpful to click on an item and see the winner and be able to go to their page from there.

I have been using 501 auctions for years for my PAC fundraising

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is very easy to use and set up. I also love the ability to easily customize the websites for different events.

Cons: I don't like the batch upload I always seem to have an issue. I would also like a batch edit option

Capterra-loader

It was our first time using an online ticket and bidding system and it really helped up raise more m

Mar 29, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SO EASY! If we didn't understand something or wanted to add something our Account Manager quickly answered questions and added things we needed. The financial and silent auction items were the best part.

Cons: My only problem was the night of the event some people didn't get a text to start bidding and they didn't know what to do. They weren't previously registered so were confused on how to bid.

Overall: Made the planning of the event much easier knowing that our tickets and silent auction were all handled through 501auctions.

Great experience my predecessor loved this software. So easy to use!

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Loved how easy to use it was. How simple the software made for us to set up an auction. Having the ability to add items and their descriptions made it so great for us.

Cons: We really don't have too much to say about the cons. Probably only thing would be the response time from buyer to seller.

Loved the platform and felt the experience was a lot more streamlined than other platforms out there

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I found it be very streamlined compared to another platform we used in the past. More sophisticated too. IT was pretty easy to use and allowed for ease of use by bidders as well. I also liked the interface, it was modern and simple.

Cons: While I liked the software and it worked well for our event. (it also showed more sophistication which was helpful for our image, it did involved lots of different components such as staff and mobile devices, which certainly increases the costs.

501 has always been fantastic to work with! Always there to help solve any last minute things

Apr 02, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User-friendly for customers, easy to understand, the layout, the staff is extremely helpful. They are really quick to respond for support.

Cons: I don't love that it does not connect to our database software, I sometimes struggle with the layout of information.

We almost doubled our proceeds in our silent auction, we were thrilled.

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I liked that the software was easy to use and easy for us to manage our items. We were concerned about how the sign in process would go, but it went very well. We had very little hold up at our check in table.

Cons: I wish I had utilized all it had to offer. There were several things that I will be using next year to make the event even better.

Overall: We almost doubled our proceeds from our silent auction. It has made the after process much easier as well.

This was our first online auction. We were very happy with how it went.

Apr 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Super easy for people to register and bid. Set up and check out were also simple. Ability to add images and info. Ability to use multiple categories. Ability to sell instead of bid.

Cons: Not many options for changing the look of the homepage. Would like a menu of themes to choose from. Need ability to look up by item to see what it went for and who bought. Messaging could be easier.

Worked perfectly

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We used 501 Auctions as a user at a recent silent auction / charity event and the software was outstanding. We downloaded the app to our phones and could easily keep track of the items in the auction and place our bids.

Our experience was terrific. Feedback from staff and attendees was very positive.

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Check in procedure, entering silent auction data. Printing material for the auction itself. The ability to assign party names was very helpful.

Cons: Packaging items for auction was confusing. Accepting cc at end of night-had to go back to check in to change payment means.

I work with 501 about 2-3 times a month- the software is SO easy to use! Makes my job so easy!

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: A short tutorial of a few minutes is all that is required to use this software. It is so completely user friendly and smartly designed. Attendees at each auction never have a problem figuring out how to bid, as there is nothing to download, only a text link.

Cons: Perhaps it could be a little more visually beautiful or interesting. I have no complaints on how it works, but the appearance is a bit dry.