Who Uses This Software?

Organizations world-wide have selected SQCpack because of its easy deployment, implementation, and operation. SQCpack can easily adapt to any lab, office, or shop floor SPC application.


Average Ratings

28 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • PQ Systems
  • www.pqsystems.com
  • Founded 1982
  • United States

About SQCpack

SQCpack is the proven statistical process control solution that helps organizations utilize the power of data analysis to drive strategic quality outcomes. Combining powerful SPC techniques with flexibility, SQCpack is an easy and scalable application that includes all the tools needed to optimize process performance, comply with critical quality standards, reduce variability, and improve profitability.


SQCpack Features

  • Audit Management
  • Compliance Management
  • Corrective Actions (CAPA)
  • Defect Tracking
  • Document Management
  • Feedback Tracking
  • Incident Management
  • ISO Standards Management
  • Knowledge Management
  • Maintenance Management
  • Nonconformance Tracking
  • Risk Management
  • Supplier Quality Control
  • Testing Management
  • Training Management

SQCpack Reviews Recently Reviewed!


SQCpack - Comprehensive and Easy to Use

Jul 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's been incredibly well thought out and improved over the years. Very easy to use and common sense practical. With a large deployment it's easy to set up categories and divisions which makes it easy to find what you need and not waste time. It's very flexible in that you can pick and choose what's meaningful in terms of summary statistics, graphics and formats. The chart selection guide is pretty darn comprehensive and offers pretty much any kind of chart graphic needed for process control and analysis. I also like the real time updating of charts. If something is happening that needs attention, you'll know about it. In short, you can quickly and easily convey critical process information to manage your business.

Cons: Most people that take the trouble to write reviews either love or hate what they're reviewing but I honestly can't find any cons with this software. It just works and does the job.

Overall: We've found the software to offer a full range of features that are very intuitive to set up and use. It literally walks you through setting up charts and the Statboard feature is invaluable in helping managers and engineers manage their time. In addition, the few times I've had to contact customer support, not only do I get help within just a few minutes but the support folks are knowledgeable and courteous and often offer several solutions so that we can pick the best one for our situation. So often support lasts only as long as it takes the check to clear but that has not been the case with PQ systems. I've had several calls to see how things are going and it's never been followed by a sales pitch. These folks really do care about their customers and how their product is performing. It's been worth every penny, both in functionality and fit as well as service.

Recommendations to other buyers: PQ Systems is just incredibly professional and easy to work with. We looked at other competing software but none offered the total package as SQCpack does. When combined with their support, price and customer service there was only one choice for us.

Vendor Response

by PQ Systems on January 23, 2017

Thank you for the kind words and the opportunity to work with your organization! We truly appreciate it!

AMNS Calvert

Jul 14, 2016
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: SQC pack 7 has made it very simple for us to easily analyze data over time, as well as have that analysis at our finger tips and able to quickly filter and alter as needed.

Cons: Chart annotations - we would like to be able to customize this more
Chart Filtering, I found the setup with ChartRunner lean more user friendly as far as chart filtering and listing goes. Having to sort through all charts when a new one gets create, if classification had not been applied, has been little time consuming.
Charts and Data groups assigned to a category is visible in filtering even if assigned to two different divisions.
Not all features that are available for Data groups are available for Charts created with external data.
Technical support not available 24/7.

Overall: The SQC Pack 7 program is very user-friendly which made learning the program and applying it rather easy. The team at PQ Systems has been great and always very open to helping work through any questions or concerns we have had. We have been using PQ Systems products for over 2 year and seeing how much they continually improve based on their customer needs really shows in their product. SPC is a CI project that was launched and PQ Systems product was chosen over other leading competitors. We launch originally with ChartRunner Lean and was upgraded to SQC Pack 7. Working with the SQC Pack 7 we have seen many improvements and many more features which has opened even more possibilities for us as a company.

Vendor Response

by PQ Systems on February 02, 2017

Ashley - Thank you for your suggestions and being a loyal SQCpack user! It gives us great joy to hear that SQCpack 7 has made it very simple for you and your organization to easily analyze data. We are continually working on improvements to our solutions and your feedback is an invaluable resource. Your suggestions have been recorded and will be taken into consideration by our software engineers. In the meantime, our Application Support team is very knowledgeable and would be happy to help you with any issues that you are facing. We appreciate your input and look forward to continuing to serve you and AM/NS Calvert in the future!

SQCPack for Healthcare QI Teaching and Applications

Oct 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, Correct Statistics, wide range of Chart Types, Central SQL database, Excel, Access, SQLServer or other sources.

Cons: Security is good, but coarse grained

Overall: We use SQCPack for a wide variety of QI projects within a large Healthcare Organization, and for teaching Quality Improvement to Physicians.

SQCPack does an exceptional job of handling the data, and creating the appropriate graphics with a minimum of effort. It allows for easy reporting and ongoing analysis of the data.

Stratifying data, filtering it, and looking at it in many different ways is easy, and doesn't require the Physicians to be experts in manipulating spreadsheets or the intricacies of Excel. This puts the power of the data into the hands of those who understand it best.

SQCPack applies the rule sets that we choose, and automatically flags the out of control points for us. The StatBoard function gives us an easy way to keep on top of a wide variety of performance measures by focusing us on only those data charts that are changing significantly.

I highly recommend SQCPack for any Healthcare Quality Improvement effort.

Recommendations to other buyers: You'll want more than 1 copy.

Vendor Response

by PQ Systems on April 10, 2017

Curtis - Thank you for your detailed review; we appreciate the kind words and thoughtful comments. It's great to hear that SQCpack has allowed non-statisticians in your organization to harness the power of data. We look forward to continuing to serve you!

Great software for beginners and experts.

Jul 12, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: For those just being introduced to SQCpack it can be quite intimidating however, over the years with revisions and updates the platform has become easier and easier to use. Which I like, especially with having to train people to use it. Another thing that is fantastic is the customer support. Any glitches/ issues that we find are always dealt with quickly in an update. Thanks PQ.

Cons: Can be a bit fussy with allocating a lot of data but still gets the job done. Support is always available to help with this.

Overall: Create histograms for customers as well as calculate CP and CPK

Very good Basic SPC collection software that is easy to implement

Jun 29, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Very easy to set up and implement. Great operator interface, with lots of options for adding group or individual instructions, pictures - great for training. Really nice to have user defined fields so that there are a lot of options for customization. Nice to have options for calculated user defined fields. I was able to create an OEE charts - so it is a good product that it can be multi-functional, not just a quality too. Great customer service.

Cons: Although the Charts are good, they are just charts. We really could use some stronger tools on attribute charts and really having more flexibility on how to customize charts.

Overall: Ease of use, easy customization, not limited to use data collection just in the quality department.

Vendor Response

by PQ Systems on July 09, 2018

Nevine - Thanks for the review and comments! Glad to hear that SQCpack was easy to implement. If there are specific chart modifications that you're looking for, please reach out to our Application Support team to discuss (http://pq.systems/pq-chat).

I have used SQC Pack for my 12 years in the quality department.

Jul 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use is what I like most the software. I find that training new employee's to use the software goes smoothly because it's so easy to use and understand.

Cons: Throughout my time using the software, i haven't found anything i could complain about. We are considering an upgrade to version 7, and i'm hoping the transition/learning curve isn't too bad.

Overall: The software's ease of use makes training new employee's to use it very easy and saves time. We are very pleased with the software!

Fantastic customer service and customer involvement in product development

Apr 25, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Groupings allow for the easy organization of data - while providing automation in terms of notifications of out of specification situations. The including charts and reports make using the data simple and effective.

Cons: It would be nice if there was more functionality between groups. We'd also like to see a few more options with the reports to make them more readable (grids, print options)

Overall: Data storage and analysis

Vendor Response

by PQ Systems on June 11, 2018

Kate - Thanks for the review! We strive to base our product development on customer feedback, so the acknowledgement is much appreciated! Your comments regarding reports have been passed on to our development team and will certainly be considered. Thanks again!

A huge benefit for quality control.

Jul 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's user friendly and provides a great overview of product quality and process control. I have recommended this program to other divisions in our company.

Cons: Updating for new production lots is tedious and time consuming. The program uses quite a bit of memory and sometimes can slow my computer.

Overall: I get a great "snapshot" view of product quality which lets me control our process more accurately.

We use this program as a tracking tool for all of our machine conditions, setting and parameters.

Jul 16, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This software serves us well to find information, when we need it. We are able to use the graphical functions well for our needs.

Cons: search functions could be a little more user friendly. Creation of new files seems overly difficult too. easier to copy and modify an existing one.

Overall: Data storage and history, as well as data analysis/graphing.

Easy of use, great customer, and technical support.

Jul 19, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: What I liked the most about the software was the ease of use. Once you have the naming scheme developed you are off and running.

Cons: The charting can be cumbersome to set up. The method for which you determine your data points could be easier to define.

Overall: Determining our troublesome product lines and working to improve the processes

Very easy piece of software to use

Jul 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use.
Love keeping the quality data organized all in one spot.
Great for showing customers their data.
Customer support is great.

Cons: Some trouble with older version data.
Other than that I can't find any cons with this software. It just works and does the job our company needs.

Overall: More organization.

PQ Systems provides the best technical support I have ever experienced.

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the fact that our data is now saved to the Cloud and not have to relying on it being on the network and able to be retrieved in an emergency. A real peace of mind.

Cons: Not happy that the Reports did not get imported with the SQC Pack upgrade and have to recreate them.

Vendor Response

by PQ Systems on April 26, 2018

Larry - Thanks for the review and feedback! It's great to hear that SQCpack has been able to provide some peace of mind.

This the tool that the company needs and use

Jul 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Friendly to use, and the real story of the process is told by the use of control charts, histrograms and paretos

Cons: I don't have any complaints, I'm really have to have this tool in our company. We have 25 license of SQCP pack along the manufacturing platform

This was set up for our QC person

Jul 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: What I appreciate most about this software is the ability to upgrade from our ancient older version.

Cons: What I like least about this software is that it took 3 upgrade steps and phone assistance to force our system into allowing the upgrades.

Check for Updates Support

Aug 26, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ability for it to pull latest data from a chart definition quickly.

Cons: Some of the finer points need work or aren't intuitive - I pulled in some charts from Chartrunner and the title are very small font. I haven't found where I can make them big enough to be legible yet - maybe it's there but just not intuitive.

Overall: Overall I find the software to be a useful tool. I'm not a power user, I am just using it to pull data from a SQL server and mostly do run charts.

Vendor Response

by PQ Systems on February 17, 2017

John - Thank you for taking the time to let us know about the issues you've experienced with CHARTrunner labels. Feedback encourages us to continually improve our solutions! Your suggestions have been recorded and will be taken into consideration by our software engineers. If you have any questions or additional comments, please feel free to contact us. Our Application Support team can be reached via email (support@pqsystems.com), by phone (1-800-777-5060), or online chat (http://pq.systems/pq-chat).

It is a good package but has some quirks & limitations that can be frustrating to a non-IT person.

Jul 16, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Works well once set-up is done. Able to edit charts to fit needs. Able to filter charts to look at them by groups.

Cons: Time to set up charts using external data. Still having problems getting the Alerting system to work after asking for it for several years. We have over 200 charts and cannot monitor them all.

Overall: Ability too see trends and issues in a timely manner. Ability to provide graphical information internally and externally as needed.

the support offered to the product range are among the best in the business.

Mar 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: simple to setup, understand and maintain.

Cons: none

Overall: recently had licencing issues, which Derek assisted with, right through to resolution, a true credit to the online support of PQ.

Vendor Response

by PQ Systems on March 03, 2017

Mark - Thank you for your review and compliments! It's great to know that you've found SQCpack easy to use and have had positive experiences with our Application Support team. Please continue to reach out to us if you experience any issues or have additional feedback.

Troubleshooting Help

Jul 22, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: what I like most about it is the more I use it the easier it seems.

Cons: what I like least about it is when you start there was no guidance even with the help button it was very hard to navigate.

Overall: I called on 7/21/2016 with issues because the instructions where a little hard to navigate on the software. I was put in touch with Eric Gasper from tech support. Eric was able to walk me through everything and is very good at his job.

Recommendations to other buyers: advice would be some help getting started.

Vendor Response

by PQ Systems on January 23, 2017

Thank you for the positive review! We're delighted to hear that Eric was able to help get you up and running with SQCpack. Please never hesitate to contact our customer support team! As an additional resource to help you get started, free training webinars are available by request for all customers with active maintenance plans.

Capterra-loader

Fast software and fairly good graphics.

Jul 17, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The graphics are good and the charts print either in portrait or landscape. Exporting out as .pdf files is also a good option.

Cons: It seems to be somewhat confusing how to manipulate certain functions or how to get the software to show you what is needed.

Overall: Our customer and internal personnel satisfaction.

Challenging to learn initially but works very nicely

Apr 25, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The ease in generating charts for my data. After using Excel to try to generate charts, I wish I had purchased sooner! The customer service is really good. I was able to get an answer to my question in just minutes.

Cons: There is a big learning curve if you've never used the software before. I was completely unfamiliar with it and felt lost in the beginning. I discovered how easy it is to get answers to questions through the chat feature!

Vendor Response

by PQ Systems on April 26, 2018

Tiffany - Thanks for the review! Glad to hear that you've found SQCpack to be an improvement over Excel.

great and easy way to handle my data, graphs are easy to create and editing is so simple,

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: data trends are very easy to analyze with the graphs for average and range, the capability analysis is very good to analyze my process variables, when properly installed, the programs runs very well, capturing pictures to show graphs is a cool thing too.

Cons: be nice that the programs keeps updating the graph pictures automatically every time that the graphs are updated.

Overall: great productivity and time savings on working my process improvements.

Vendor Response

by PQ Systems on June 11, 2018

Roman - Thanks for the kind words and great review! Glad to hear that you've found SPC charts easy to create with SQCpack!

It gets the basics done

Oct 04, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Customer service is great. I wish the upload of data into the data groups was easier, importing from excel. Also, expanding chart editing features would make the application more useful.

Vendor Response

by PQ Systems on April 05, 2017

Jakia - Thank you for your feedback and taking the time to provide us with suggestions for SQCpack. Your comments have been passed on to our software engineers and taken into consideration. Feel free to contact us with any additional suggestions or questions. Application Support can be reached via email (support@pqsystems.com), by phone (1-800-777-5060), or online chat (http://pq.systems/pq-chat).

Great!

Jul 19, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and configure reports. Very easy to set up on the workstations and to update when needed. Our users that run the reports have no issues running and printing reports.

Cons: I honestly cannot think of any constructive cons about this software. It provides exactly what we need out of it.

Restore Active Users - SQCPack 6.5

Jun 12, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I needed help restoring a user, who had become inactive, to active status. Jenna fixed the one database and walked me through the process so that I can fix any other databases with the same problem. The support I was provided was concise and quick. The only small glitch was that I could not e-mail the file to her, I had to upload it to the website - apparently the file size was too large. And she was not able to mail me back the file after she had fixed it, but that was not a problem since she had shown me how to fix my files myself.

Importing data from Excel into SQCpack

Jun 06, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am not a user of the product, just in charge of installation and licensing. Installation is very straight forward. The licensing is a bit confusing at times, since I transfer licenses from machine to machine because of our current business environment changes.

license info request

Jun 27, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: John Alkhafaji was able to quickly provide me with the information I needed and also provided information to head off a potential down issue for our production line quality review. It was a pleasure to work with John.

Data base errors in SQC Pack

Jun 17, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Awesome response from tech support. Quick!
Solved my issues and the site is so easy to navigate.
There are no "Cons" with this software. It works perfectly.

Assignable Cause / Notes

Jun 26, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I needed some assistance concerning how assignable causes / notes affects chart data. Jenna was very helpful in resolving my issue. Very positive.