# Page 2 | Gold-Vision CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Gold-Vision CRM the right CRM solution for you? Explore 131 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/133582/Gold-Vision-CRM/reviews

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Gold-Vision CRM

4.6 (131)

[View alternatives](https://www.capterra.com/p/133582/Gold-Vision-CRM/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Gold-Vision CRM

## Showing most helpful reviews

Showing 26-50 of 131 Reviews

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Rating

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Reviewer's Role

Length of Use

Frequency of Use

EN

Emily N.  
Associate Director  
Construction  
Used the software for: 2+ years

### "A genuinely valuable CRM with outstanding support"

June 23, 2025

5.0

Our overall experience with Gold-Vision CRM has been excellent. It’s made managing client relationships and projects across different areas of the business straightforward and reliable. The whole team find it intuitive and beneficial, which is no small feat for a CRM. Combined with outstanding, fast, and friendly support from the Gold-Vision team, it’s become an indispensable tool for our business. Highly recommended.

Pros

What stands out most about Gold-Vision is how easy it is for our entire business to manage projects and client information across multiple arms of the company. Where CRMs often feel like a chore, our wider team actually find value in using it — several even said it's by far the best CRM they've worked with. The reporting functions are excellent, making it effortless to stay informed and up to date. The recent update to the home screen has made the user experience even better, and we’re really looking forward to the upcoming feature for bulk widget updates. On top of the software itself, the Gold-Vision team are fantastic — super responsive, helpful and always a pleasure to deal with. Our account manager \[sensitive content hidden\] is brilliant, and \[sensitive content hidden\] are consistently key in supporting us with queries and quotations.

Cons

My only critique was around the original home screen functionality, but this has recently been updated and has genuinely improved the platform’s usability. It’s difficult to fault it now.

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reason for choosing Gold-Vision CRM

The flexibility of the screen designs and user level based features

Review Source

Response from Esteiro Business Solutions

June 26, 2025

Thank you for such a fantastic review Emily, we are so pleased Gold-Vision is providing the team with value and ease of use . We'll be sure to relay this feedback to our team and your account manager. Kind Regards, Alex

LA

Laura A.  
Marketing and Operations Manager  
Construction  
Used the software for: 2+ years

### "Great system, highly recommend "

June 3, 2025

5.0

Fantastic throughout. The support team are fantastic and get back to you quickly whenever you have any questions or concerns.

Pros

The system is easy to navigate and use. The system can also be customised to suite specific needs which we found really helpful.

Cons

When copy quoting the details from the first quote pull through (i dont think this use to happen) now you have to remove those details to add in the correct contact. Potential risk of sending a quote addressed to the wrong person.

Switched from

[Sage Sales Management](https://www.capterra.com/p/153130/Forcemanager/)

The system was horrible and didnt work for the business

Review Source

Response from Esteiro Business Solutions

June 10, 2025

Thank you for your kind words Laura, we are glad Gold-Vision is supporting your needs - we are always happy to address any questions that may arise. We also appreciate your feedback on copying quotes, this is a valuable insight that we'll be sure to add to our product board. Many thanks, Alex

GT

Graham T.  
Director of Sales and Marketing  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Gold Vision CRM as seen/tested by Graham Tonkin"

July 23, 2025

5.0

Gold Vision CRM has streamlined our entire customer database, from prospects to active accounts. It’s excellent value, offers robust security that meets our CE Plus standards, and provides fantastic reporting for directors. Our account manager, \[sensitive content hidden\], delivers outstanding support. The whole team stays informed on business activity, making collaboration and pipeline management effortless.

Pros

GV CRM provides comprehensive tracking of all customer emails, offering effortless, fingertip control for maximum simplicity.

Cons

The absence of a mobile app and the need to access the system exclusively through a web browser can be inconvenient and frustrating.

Review Source

Response from Esteiro Business Solutions

July 24, 2025

Hi Graham, Thank you for taking the time to leave such a positive review, we really value the feedback. We are glad Gold-Vision continues to support your business & reporting needs. We will be sure to relay this onto your account manager too! Many thanks, Alex

TA

Tolu A.  
Partnership Executive  
Government Relations  
Used the software for: 6-12 months

### "Gold-Vision Client Review 2025"

August 19, 2025

4.0

My overall experience using with Gold-Vision CRM has been ok, moreso with the help of our success manager. There are quite a few areas of improvement needed as the company grows and requirements change. as it stands its not 100% fit for purpose. The actual platform itself could do with a sprucing up to make it more visually appealing, when looking at the likes of Monday, Salesforce etc.

Pros

Customer support in relation to our client manager makes it much better to maneuver. Email are responded to promptly and efficiently and solutions are reached with advice on how to utilise platform in accordance to company needs. In comparison to others Gold-Vision is good value for money.

Cons

The user interface can be quite difficult and not straight forward. The usage of communication tools on the platform is not always fit for purpose and looks like there will need to be further developments made (potentially backend) to help us reach out goals.

Review Source

Response from Esteiro Business Solutions

August 20, 2025

Hi Tolu, Thankyou very much for such an in depth and comprehensive review, we really value your feedback. We appreciate the kind words and take all comments on board, we'll be sure to relay this to your account manager. Kind Regards, Alex

VR

Verified Reviewer  
Senior Estimator  
Construction  
Used the software for: Less than 6 months

### "5 star rating for a superb CRM system and team"

December 4, 2025

5.0

Collaborative work with the team at Goldvision has been an absolute pleasure. They are responsive, helpful and friendly and always extremely patient when working with a busy business like ours. I highly recommend the team and the software.

Pros

It brings together in one easy to use platform tender and client management along with the ability to monitor all aspects of the bid department. It makes reporting to senior managers so much easier. After the initial period the software is really easy and saves me time.

Cons

As yet there is nothing in Gold-Vision CRM that I do not like. The system is user friendly and very easy to work with.

Review Source

LG

Lloyd G.  
Marketing Executive  
Pharmaceuticals  
Used the software for: 2+ years

### "Great support & easy to use"

February 6, 2025

5.0

Great - super helpful and the product is a great central hub for our team

Pros

Amazing support - GV are always super quick at helping me enquiries and finding ways to help us use the product better. Also like how easy it is to see key metrics on my dashboard, love logging in to see how our sales and KPIs are doing each day

Cons

Not much. I did take a bit of time to get used to how contacts are set up as we mostly engage with customers on an account level. I do wish as a marketer there was easier ways of linking GV with some external products without having to use zapier etc as we don't currently use that.

Review Source

Response from Esteiro Business Solutions

February 10, 2025

Hi Lloyd, Thank you for such a nice review, and your kind words. We are always happy to support you in using Gold-Vision to best suit your business needs! Many thanks, Alex

KM

Kelly M.  
Head of business development  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Training and account management exceeds expectations "

November 13, 2024

4.0

Overall we are very happy with Gold Vision and are keen to see what other things they will release that will help us with our business.

Pros

Our wonderful account manager \[sensitive content hidden\] :) but also just how we are able to adapt the system for our use.

Cons

It can be quite hard to setup and time consuming, but once you get there you can make it work for you.

Alternatives considered

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing Gold-Vision CRM

We went with the cheaper price because we are a startup

Review Source

Response from Esteiro Business Solutions

November 28, 2024

Hello Kelly, Thank you for such nice feedback, we are very glad you are pleased with how Gold-Vision is working for you. We're always happy to configure and assist on setup. Many thanks, Alex

Stefanie J.  
Account Manager  
Package/Freight Delivery  
Used the software for: Less than 6 months

### "Gold vision turned platinum results"

May 17, 2024

3.0

My overall experience has been wonderful like I said I've only been using this with my company for about 6 months or so but it's been amazing and how we have been able to turn around are business model and actually eliminate a job to provide more financial for different areas of our department

Pros

I liked that they cater to small business and you're not so lost in all the features of this product and it makes you feel real efficiently able to run a business

Cons

Twilight police was the ability to just be caught up in the amount of features but like I said if you're unable to narrow down what you need and not use some of you're not forced to use all the pictures so don't feel like you have to

Review Source

Response from Esteiro Business Solutions

June 6, 2024

Hi Stefanie, thank you for taking the time to leave a review. We are very glad Gold-Vision enables you to efficiently run your business, and that you've had a great experience. For assistance on narrowing down on features, please reach out to us, your account manager would be more than happy to help. Many thanks, Alex

Aiden T.  
Group Marketing Associate  
Medical Devices  
Used the software for: 2+ years

### "Fantastic service with a well built system."

May 18, 2023

4.0

Really good, we have been using GV for a number of years and it has served us well over our growth and constant changes. We have reviewed our options after a few years to see if it was still the best option and we decided to stick with GV as it met all of our needs and the main pro was the customer service, Both \[sensitive content hidden\] have been incredible to deal with.\[sensitive content hidden\] has been very supportive and knowledgeable though any issue I have.\[sensitive content hidden\] within the support team is also a dream to talk to.

Pros

Generally easy to use and implement with users, it has all of the features you could want from a CRM at a good price.

Cons

Releasing features that don't work correctly.

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing Gold-Vision CRM

This met our needs with the customisation, price and customer service.

Review Source

Response from Esteiro Business Solutions

June 1, 2023

Thank you for taking the time to leave such a nice review Aiden. We are pleased Gold-Vision has been able to facilitate your business growth and changes, and that you continue to feel supported through our customer service. Please do reach out to your account manager or to our support team should you need any assistance with any new features - we will be more than happy to help. Kind Regards, Alex

VR

Verified Reviewer  
Accountant  
Commercial Real Estate  
Used the software for: I used a free trial

### "Gold vision"

April 9, 2023

5.0

Its a good experience with Gold vision i am satisfied

Pros

Customer satisfaction is mos valuable asset of the company and its most importan thing i see in Gold vision

Cons

Products are frequent use but sometimes its difficult to know about use of the product not clearly mention

Review Source

Response from Esteiro Business Solutions

June 1, 2023

Thank you for feedback and I'm pleased to hear you're having a good experience with Gold-Vision. Please contact our help team or your account manager if you need more guidance with our products, they will be more than happy to help. Kind regards, Zoe

SS

Shaun S.  
Customer Experience Lead  
Wholesale  
Used the software for: 6-12 months

### "Yewdale - Customer Experience Review"

January 14, 2021

4.0

Goldvision is helping us to keep a track of all of our customer contact and complaints. It allows us to to open tickets and follow the tickets through to resolution. The email tracking system is great so you can view all of the email contacts for each ticket at once. It allows us to add any photos or notes to view on each ticket and also integrates with our phone system outbound to leave call notes. This allows for a detailed investigation for each ticket and all of the tools we need to complete a thorough investigation through to a resolution. It also allows us to tag individual products and issues leading to more detailed and easily accessible reporting.

Pros

Integrated with our business easily and is now a go-to function for us in Customer Care. We use this regularly every day and is now used as our CRM for all customer contact with us. The ticketing system is excellent and the integration allows you to track your emails via the ticket reference to keep a record of all contact for each ticket. There is also a dashboard function which helps you to monitor and analyse incoming tickets and trends to report on.

Cons

There are still some more advanced features I would like to see from Goldvision in the future. This would include more advanced reporting for tickets, particularly for our Customer Care aspect and further integration with some of the other platforms we use would prove very handy too.

Alternatives considered

[Spark Hire](https://www.capterra.com/p/125710/Spark-Hire/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reason for choosing Gold-Vision CRM

Goldvision was the best overall package for us in taking the next steps towards a better CRM. Competitive pricing and the functions to help multiple departments use it such as Sales, Marketing and Customer Care. From the Customer Experience perspective, any initial doubts I had were quickly removed by \[SENSITIVE CONTENT HIDDEN\] who dealt with onboarding us and we are now functioning quicker and more efficiently as a Customer Care department since the move.

Switched from

[Act!](https://www.capterra.com/p/175860/Act/)

Our previous platform could not provide enough of what we required as a rapidly expanding business. Goldvision allows us to improve our service and customer management to help with our increased contact.

Review Source

Response from Esteiro Business Solutions

January 25, 2021

Hi Shaun, Thank you for your great review and we are so pleased to hear that Gold-Vision was the best overall package when seeking a better CRM. It's also great to hear that it is now your go-to function for your Customer Care to improve you service and customer management. Kind regards, Zoe

AL

Alice L.  
Technical & Commercial Manager  
Biotechnology  
Used the software for: 2+ years

### "GoldVision 8 CRM"

November 9, 2021

4.0

Our account manager has been on hand every step of our upgrade process and provided plenty of support and training in setting up GoldVision 8 CRM. The system is clean and easy to use, has allowed us to simplify some of our internal processes and create easy to view dashboard charts of key information.

Pros

We use GoldVision 8 CRM for all aspects of our customer management, sales processes (website lead qualification, quote generation and opportunity progression) and support ticketing. The system is very intuitive to use, provide good functionality ‘out of the box’, but also allows easy customization to match our internal processes.

Cons

A few of our business specific processes cannot be set up in the system, although most areas can be re-configured easily or via additional customization.

Alternatives considered

[Sage CRM](https://www.capterra.com/p/227247/Sage-CRM/)

Reason for choosing Gold-Vision CRM

We preferred the ease of customization and simplicity of quoting on GoldVision CRM

Review Source

Response from Esteiro Business Solutions

November 17, 2021

Thank you Alice for your fantastic review of Gold-Vision and the team. Kind regards, Zoe

Nikki B.  
Marketing Manager  
Building Materials  
Used the software for: 2+ years

### "Great System, Great Service! "

April 14, 2023

5.0

We're very happy with the system! It's great, easy to use and quick to find information about our customers. The Gold-Vision team are fantastic and are always friendly and happy to help!

Pros

Its ease of use and the fact the team are so easy to get hold of for any support enquiries our team may have

Cons

We're struggling slightly with getting the Sage configuration to send relevant information over to crm, I think we'll need some training on this.

Reason for choosing Gold-Vision CRM

Customer service!! We had three companies pitch to us, and Gold-Vision was the only one to come and see us in person.... which made the system much easier to understand and we knew we would have hands-on help if needed (which we always have!) Your system is really good.... but it was your customer service that made our decision extremely easy!

Review Source

Response from Esteiro Business Solutions

April 19, 2023

Hi Nikki, thank you so much for your review. We are very glad you are happy with the system, and have found our support to be useful in dealing with any enquiries. Please don't hesitate to get in touch if we can assist with your sage configuration, we'd be happy to assist. Kind Regards, Alex

CJ

Caleb J.  
Chief Technology Officer  
Computer Software  
Used the software for: 6-12 months

### "Gold Vision Review"

December 14, 2021

5.0

Exciting, Technical & Efficient

Pros

The user interface has a simplicity to it where the user can view the basic needs for their work flow. Anything from account look up to order processing can be viewed within a few clicks. The different views provided for the business related object types (Accounts, Orders, Contacts) make it easy to go through the entire customer database. It's very user friendly and takes almost no time to learn.

Cons

This software is so good that there's not really a least favorite list. Just a feature list, if we could change the pop out so that there's only one feature I could request. A right click "Open Link in New Tab" addition. Everything else is so user friendly that there is nothing that I could say I like least.

Review Source

Response from Esteiro Business Solutions

December 21, 2021

Hi Caleb, Thank you for your excellent review. It's great to hear you find Gold-Vision to be such a great software and that it's user friendly and takes no time at all to learn! Kind regards, Zoe

LM

Linda M.  
VP Sales & Marketing  
Packaging and Containers  
Used the software for: 6-12 months

### "A truly custom-built CRM with a phenomenal team at Gold Vision backing it."

August 9, 2021

5.0

Gold Vision has provided us with a 360 degree view of our ongoing customer and prospective customer interactions. With full visibility is it easy to see at a glance what is going on from full sales pipeline viewing right down to the notes captured within an opportunity.

Pros

The fact that just about every aspect of it is customizable. With the help of a very talented and conscientious team at GV we were able to re-create our entire project workflow system within Gold Vision with a seamless integration. The ability to easily navigate it is incredible, it's a very intuitive system.

Cons

It's inability at this time to interface with LinkedIn, although this may have changed or may be integrated at some point.

Reason for choosing Gold-Vision CRM

The people we were working with at GV and the fact that they LISTENED to our needs which led to them develop a product that well exceeded our expectations. We worked with the same team from demo all the way through to implementation and training - I have never had and experience like that in the past.

Review Source

Response from Esteiro Business Solutions

August 24, 2021

Hi Linda, Thank you for your brilliant 10 out of 10 review. We are thrilled to hear that we were able to develop an intuitive system that exceeds your expectations and provides you will full visibility across the board. Kind regards, Kim

DM

Debbi M.  
Customer service team leader  
Food Production  
Used the software for: 2+ years

### "A brilliant CRM system built to suit different companies needs!"

December 13, 2021

5.0

The gold-vision team have not only been so helpful throughout the implementation of our CRM system but our support tickets have always been quickly addressed in a professional and friendly way. Our teams use the CRM system for marketing campaigns, sales leads, customer account management and email tracking as well as complaints handling and communication within the wider teams but most importantly us, gold-vision created a bespoke customer portal to allow our customers complete access to their account information including managing their contacts details, billing and shipping information, raising support tickets and even ordering our products, which has been vital to the every day success of our business.

Pros

Gold-vision has been flexible right from the start of our CRM integration, which is something that was key to us as we are part of a very unique industry. The integration with our software was smooth and despite having lots of bespoke items in our current software that could cause issues, the gold-vision team have found ways to marry the two systems harmoniously.

Cons

Nothing as yet although we have been using the CRM system for a while I feel like there is a lot more that we can learn to properly utilise it!

Review Source

Response from Esteiro Business Solutions

December 14, 2021

Hi Debbi, We are so pleased to receive your excellent review. I shall certainly pass on your positive comments to all teams at GV. Thank you, Zoe

PM

Paul M.  
General Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Great, adaptable system"

September 28, 2022

5.0

Having used Gold-Vision for 8 years for CRM and pre-sales management, we have now implemented a number of post-sales processes, such as project management and Return Merchandise Authorisation (RMA). The team at Gold-Vision have been excellent in understanding our needs and working with our team to implement the features we need to develop our business.

Pros

Automation of workflow - automatically setting up opportunities/quotes/projects with key activities means our team can start working directly. Customisation - we are able to develop UI design, dashboard, reports, etc. that enable users to tailor the system to their individual working practices whilst maintaining corporate processes. Third-party integration - we have integrated our system with SharePoint to provide direct interaction between documentation and contacts/activities. Marketing - we are able to directly create, monitor and report on e-marketing activities against specific customer/prospect groups or by product/service.

Cons

We currently have no issues with Gold-Vision.

Alternatives considered

[Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Review Source

Response from Esteiro Business Solutions

October 4, 2022

Thank you for such a fantastic review Paul. We are very pleased Gold-vision is working well for you and your team. Kind regards, Alex

IS

Iona S.  
Customer Experience Manager  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "100% would recommend to businesses looking for a CRM system "

January 29, 2024

5.0

Pros

The CRM is flexible and easy to amend once it has been created. The training is key and very useful- for us we have had an amazing project manager \[sensitive content hidden\] that has support us with any questions and always answers us straight away. We are happy with the CRM so far and looking forward to continue to build the system to suit our business.

Cons

We haven't found any cons with the CRM- anything that hasn't worked for us our project manager found a solution to it.

Reason for choosing Gold-Vision CRM

It seemed to be the best fit for our business- it allows us to make edits with admin users and create and take away information we no longer require.

Review Source

Response from Esteiro Business Solutions

February 5, 2024

Hi Iona, thank you for such a nice review. We are very pleased to hear Gold-Vision is proving flexible, and you feel supported with any queries you may have. Kind Regards, Alex

CR

Chris R.  
Managing Director  
Building Materials  
Used the software for: 2+ years

### "Designed for your needs"

January 15, 2024

5.0

From the start of the discussions to full implimentation, GV has been great. My experiance with GV has been really good, and i would highly recommend.

Pros

GV is so easy to use, everything about the system is good, especially the reporting.

Cons

Nothing to say here, because the system is actually designed for your needs, if you have something to complain about, thats because yo didnt think of it before going live ;)

Reason for choosing Gold-Vision CRM

I chose GV thanks to Jiggy at the very start of discussion, the inital call and then teams meeting was enlightening. others were just trying to make a sale, Jiggy actuallydiscussed the product in depth, then asked me what I actually wanted to achieve from a CRM, I now have a system that works like my brain, sounds odd i know, but they have designed the system to work as I want it too. Rohan Yousaf came to my office last week and re-trained us, we have now made slight changes thanks to his input.

Review Source

Response from Esteiro Business Solutions

January 17, 2024

Hi Chris, We want to thank you for leaving such a nice review and speaking so favorably about Gold-Vision. We are glad your experience has been so positive, and that your Gold-Vision is set up to work in the way that you do. Many thanks, Alex

CT

Charlotte T.  
Operations Director  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Fabulous Product"

May 25, 2023

5.0

Our customer database is held and manged in Gold-Vision. We couldn't do without it.

Pros

We have used Gold-Vision for 10 years now and like the fantastic support and the ease of use. The webinars are really useful and the online chat very good.

Cons

We don't use Gold-Vision to it's full potential because of problems we have integrating with our Accounts system (Exchequer) and our Email provider (IBM Notes). The parts of Gold-Vision we are using are great.

Reason for choosing Gold-Vision CRM

At the time it was one of two which integrated with Exchequer. It doesn't actually fully integrate but at the time it was the best of any other CRMs we looked at.

Review Source

Response from Esteiro Business Solutions

June 6, 2023

Hi Charlotte, thankyou so much for your review of Gold-Vision, we appreciate the kind words. As a long standing user of Gold-Vision, it is amazing to hear that you continue to feel supported, and that the system is still proving simplistic to use. Your account manager will be in touch to help you with your Exchequer Integration and IBM requirements. Kind Regards, Alex

AW

Adam W.  
Technical Sales Engineer  
Aviation & Aerospace  
Used the software for: 2+ years

### "Gold-Vision CRM"

November 25, 2021

5.0

It well worth the investment. Gold-Vision are very good at support, training and webinars. So anything you don't understand can be easily understood!

Pros

Its a great way for multiple people, who all work remotely to access a single database where everything is stated and clear. The way the quote numbers, quote templates and the whole sales process is covered, has really helped us improve our overall efficiency. The email and calendar tracking is a useful feature and is a super way of gathering information. We really like the email marketing side of the software, which is something as a company is new to us. Since having Gold-Vision we have been able to send out multiple marketing emails a month to push our name and products further than ever before.

Cons

Before we updated to 8.0 the software was a little confusing and tricky to use. That said, the new version is far easier, with a colour coded approach its visually simpler.

Reason for choosing Gold-Vision CRM

The existing Loop team had previous experiences with Gold-Vision.

Review Source

Response from Esteiro Business Solutions

November 29, 2021

Hi Adam, Thank you for you excellent review. We are really pleased to hear that Gold-Vision brings your teams together whilst working remotely and you find you have a great range of support tools should you and your team need it! Kind regards, Zoe

DL

Donna L.  
Marketing Executive  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Easy to use and configure"

November 2, 2022

5.0

Excellent, so easy to use as an admin and edition 8 is really intuitive for our users, who have given nothng but good feedback about the new UI. Support is excellent and there is always help at hand, plus all the Gold Vision contacts that I have are extremely helpful and friendly.

Pros

There is so much scope for admministrators to learn and implement configuration themselves which makes it so much easier to tweak and personalise to the business.

Cons

Some of the search functionality can jump about on the lists and it's a bit frustrating but I understand it is a bug that is undergoing a fix.

Reason for choosing Gold-Vision CRM

The configuration potential

Review Source

Response from Esteiro Business Solutions

November 9, 2022

Hi Donna, Thank you so much for your excellent review. It's great to hear that you find Gold-Vision to be intuitive and our support to be excellent. Kind regards, Zoe

JR

Jason R.  
technical director  
Telecommunications  
Used the software for: 1-2 years

### "Small minded and technically limited in there approach to email campaigns"

April 8, 2021

3.0

Pros

they have come along way with the ease of using the product , however its a crm and like everything else you get out what you put in

Cons

Amusingly as a CRM and Marketing tool they go against industry practice and essentially encourage you to Phish emails from another domain as they don't have ability to create a sub domain (like most companies use) for emailing marketing purposes without losing all functionality and control for that domain. i.e if you own the domain mycompany.com they want you to create a new domain similar for sending out marketing emails - isnt this want phishing is - Crazy and to think you have to pay for the pleasure !! Also dont hold your breath for support or your account manager to get back to you unless you chase and chase and chase and chase !!

Review Source

Response from Esteiro Business Solutions

May 6, 2021

Thank you for providing feedback. It was good to discuss this with you to confirm that our solution does allow you to use your sub-domains for marketing mailing. Also, using dedicated mailing domains is common practice, protects your primary domain from potential blacklisting and not related to phishing. Our strong mail delivery performance is testament to this. Although the common view is that primary domains are unaffected by the reputation of sub-domains, this view is not shared by organisations that manage the blacklists who are clear that poor sub domain reputation can affect a primary domain reputation. We are happy to support the sub domain approach, on the understanding that you accept the risks. Our team had been trying to make contact with you and your colleagues on this matter. We have since spoken and we look forward to working with you and your team.

JM

Jenni M.  
Marketing Manager  
Construction  
Used the software for: 6-12 months

### "Great Customer Support and Flexibility"

January 11, 2021

5.0

Using GV allows the management team to keep on top of all of the leads, quotes, and live projects easily. From a marketing functionality, we use the integrated platform which syncs with the main CRM and records all marketing activity against the account/contact. In terms of synchronisation this is great as everything is in one place including all email correspondence with the contact.

Pros

Ease of use. After managing the transition from GV7 to GV8 for the team, I can honestly say I couldn't have done it without the support of the team at GV. They have responded to every single query raised within at least 24 hours.

Cons

The alerting and automation is a bit tricky but as with anything new it just takes a bit of practice to understand how it works.

Review Source

Response from Esteiro Business Solutions

January 25, 2021

Hi Jenni, Many thanks for your 5 star review! Our support team will be extremely pleased to know that you couldn't have upgraded without them. It's also great to hear that Gold-Vision allows your management teams to keep on top of all leads, quotes and live projects easily, with everything being in the once place! Kind regards, Zoe

AK

Andrew K.  
Managing Director  
Events Services  
Used the software for: 6-12 months

### "An excellent CRM system with fantastic customer support "

May 13, 2022

5.0

5\* Experience. Implementing Gold Vision was probably the best business decision I've made in the last 12 months.

Pros

I have been using GV for around 12 months now and it has genuinely had a transformational impact on our business. The setup process (implementation and customization) was incredibly straightforward and led by GV's friendly team. We started seeing improved results almost instantly compared to previous solutions. Gold Vision CRM is now an integral part of our business operations and I would highly recommend it. Two best things about Gold Vision from our point of view; 1. Customer service is outstanding - The team is very responsive and great at helping us get the most out of the system 2. There is so much to discover - We are probably only using around 30% of the capability of the system right now and are getting huge value from it. There are so many facets to the system that you can constantly be unlocking new areas for better performance, automation and analysis.

Cons

Haven't come across anything we are unhappy with yet.

Review Source

Response from Esteiro Business Solutions

May 17, 2022

Hi Andrew, Thank you for your wonderful review about Gold-Vision and the fantastic customer support that you and your team have received. I shall certainly pass on your comments. Kind regards, Zoe

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