Who Uses This Software?

Drum provides a web meeting solution for enterprises looking to take ownership over their web meeting, whether it be utilising the Drum dashboard or embedding Drum into an existing service.


Average Ratings

45 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $7.00/month/user
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Drum
  • thisisdrum.com/
  • Founded 2011
  • United Kingdom

About Drum

Drum provide a browser-based web meeting solution, free of charge (and we really mean free!), to anyone who wants to create a meeting within our website or via Slack. All users have the chance to create a free Drum account to help manage web meeting rooms and web meetings. The Drum account provides the user with the capability of embedding the guest room directly inside their own website. 10+ local dial-in numbers are currently available with more numbers being added.


Drum Features

  • Application Sharing
  • Chat / Messaging
  • Electronic Hand Raising
  • On-Demand Webcasting
  • Presentation Streaming
  • Private Text Chat
  • Record & Playback Ability
  • Two-Way Audio & Video
  • Video Streaming
  • Whiteboard

Drum Reviews Recently Reviewed!

Awesome

Aug 19, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It's easy to use and I love the integration with slack. My team can meet easily where ever and whenever.

Cons: Not yet sure... so far it's had all the qualities we need in an app. Maybe it could be more robust.

Vendor Response

by Drum on August 25, 2017

Great to hear you are enjoying being a Drummer, Rochelle!! You know where we are if you have any questions or need a helping hand. Laurence

I signed up, there were problems and I gave up.

Aug 15, 2017
1/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Can't really say since I had problems. I signed up, tried to run it before a presentation, and there were issues that I did not overcome.

Cons: Getting started had issues, which I don't even remember now. So, I am using Free Conference Call.com, which has its own issues.

Overall: none

Vendor Response

by Drum on August 17, 2017

William, I am really sorry to hear about your experience! It would be great if we could provide you with a demonstration to ensure you make the most of Drum. Feel free to contact me direct on laurence.chandler@thisisdrum.com. As a way of apologising for your experience, we can extend a trial period for you. In addition, we have a help centre which will help provide some hints and tips: thisisdrum.com/hc

Not very user friendly... I just needed to join a meeting and no shortcut available.

Jul 17, 2017
4/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: nice design and possibly good for starting a meeting. Nice color scheme and easy to find on google for meeting group.

Cons: Minimal instructions, no live chat, not easy to "join" a meeting but easy to create.. It needs to be more user friendly.

Vendor Response

by Drum on July 19, 2017

Sorry to hear you didn't find Drum intuitive to use for when wanting to simply join an instant meeting. It would be great if you could get in touch with us direct on laurence.chandler@thisisdrum.com so we can help resolve your issue.

Very convenient

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to use and set calls and organize everybody. I like the overall organization of the Website too, it's easy to find your way.

Cons: When I was making a test in a call I had no choice but start the call. I only wanted to set up my screen for later and then start the call. When I made the test I had to cancel and then make another appointment.

Overall: Call every type of users by phone without having to move everybody in one place.

Vendor Response

by Drum on July 19, 2017

Great to hear about your awesome experience Andree! Insider tip - we create a test room her internally for any test calls or dummy runs we need to do!

Unable to use the web feature due to connection issues.

Jul 11, 2017
2/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: No software installation required to use the service. Also like the Slack App integration and general ease of use.

Cons: I unfortunately encountered serious connection issues using the web feature; I was unable to complete a conference without constant "reconnecting" errors.

Vendor Response

by Drum on July 19, 2017

Sorry to hear about your connection issues when using Drum Michael. It would be great to learn a little more about your experience and see if we can help troubleshoot this for you. Feel free to contact me direct at laurence.chandler@thisisdrum.com

Good experience, useful points program

Jul 11, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's an interesting way to earn points without putting much effort into it. You just have to hook up your debit or credit cards and earn by spending. Convenient.

Cons: It can disconnect your cards randomly but this usually has something to do with the safety features on your card, and not the app itself.

Vendor Response

by Drum on July 19, 2017

Great to hear you are enjoying Drum Melissa! Although, just want to clarify Drum does not provide any pointing scheme.

Connectivity was good, but screen sharing was difficult.

Jun 22, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Easy to login and navigate. Useability was easy to navigate. User interface was laid out for optimal functionality.

Cons: Screen sharing was very difficult, and ended up having to go with another platform. Tried gong through layout, and still could not perform necessary action.

Vendor Response

by Drum on July 03, 2017

Hi John, Great to hear your positive feedback about the layout! It would be great to understand in more detail about your experience with screen sharing. It would be great to hear from you if you could get in touch at support@thisisdrum.com The Drum team

Very straight forward

Apr 18, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Screenshare is easy on chrome.
The rooms concept is really simple for scheduling and storing recordings

Cons: The guys are clearly responding to feedback as the layout has changed a couple of times.

Overall: Setting up screen share on chrome is particularly good. I came to this because it was cheeper than Goto but I'll stay because of the features and ease of use.

Vendor Response

by Drum on April 18, 2017

Great to hear you are enjoying using Drum Michael! You know where we are if you have any questions or need any help. Alternatively, you can view our help pages right here: https://thisisdrum.com/hc/en-us

Very good service need to work a little on technical side to be awesome

Apr 11, 2017
3/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I used drum for couple of meetings as I was looking out for an online meetings platform. It was overall good experience but i observed few things while using it which are noted as follows
1. GUI of the application is huge advantage , was very easy to understand and navigate.
2. I faced issue with screen share. In india mobile internet which has not so good latency is used. There is noticeable jitter with the screen share feature which was causing meeting to delay.
3. Also we faced one more issue like audio and screen share was not in sync when there are more than 3 attendees
4.I liked rest of the cool features like chat and granular control of the presentator over voice and video.
5. Best thing is it fits very well in the pocket :)

Vendor Response

by Drum on April 12, 2017

Thank you for letting us know about your experience Tejas! We are sorry to hear about your issue with screen sharing. Unfortunately, bandwidth is something out of our control. What we can do is help you with best practice. We have a selection of articles here: https://drumtechnologies.zendesk.com/hc/en-us/articles/115001858705-How-do-I-share-my-screen-in-a-web-meeting- Please get in touch with us on support@thisisdrum.com is you need further help.

Clean experience

Mar 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Once it's set up you good to go

Cons: SSL cert required

Overall: I need some help to fix a minor issue to get Drum to work, so we used the platform to not only sort out the issue but also made sure everything is working as it should.
Dropped one star as the ssl cert needs to be in place before it can work correctly. Some will see this as a plus, but not all sites need a ssl cert.

Vendor Response

by Drum on March 16, 2017

Great to hear you have enjoyed using Drum, Alison! We are sorry to hear there was a minor issue, but glad it was resolved correctly! Unfortunately, the SSL certificate is required for your browser communication when embedded inside your website. Please do get in touch if you have any more questions about drum at support@thisisdrum.com Laurence

Training for new users

Mar 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: New users/Business require training and education about how to handle/ use optimum in his line of business.

Vendor Response

by Drum on March 14, 2017

Thanks for letting us know about your experience Avinash. We provide one on one demo meetings with our users if they need help getting to grips with Drum. Feel free to get in touch at support@thisisdrum.com to arrange a time. Laurence

I recommend you give this software a try.

Mar 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Great interface

Cons: Navigation

Overall: I'm still learning the software. So far I like it. I believe that I will figure it all out pretty soon.

Recommendations to other buyers: Spend more time with the tutorials.

Vendor Response

by Drum on March 13, 2017

Good to hear you have been enjoying your Drum experience, John. As you mentioned, we have our help articles. Alternatively, we can arrange for you to have a demonstration with one of the team. Please contact us at support@thisisdrum.com to arrange a time best for you. Laurence

Professional meetings made easy, but quality isn'the great

Mar 13, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to integrate with Slack and start a meeting.

Cons: Difficult to use the functionalities and bad audio quality.

Overall: The app is easy to use, specially integrated with Slack. The problem is that it was almost impossible to find the recording later, which was one of the main things I started using it. Another thing is the audio quality that is very inferior to other services.

Recommendations to other buyers: No, thanks.

Vendor Response

by Drum on March 13, 2017

Great to hear you are enjoying using Drum, Rafael! The meeting recording is fed back into your Slack channel. If you have a Drum account, then all meeting replays are stored within your meeting rooms. Please do get in touch with us at support@thisisdrum.com if you would like us to show you around. Laurence

Simple tool for meetings - great slack integratino

Mar 09, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy, fast, integration to slack

Cons: it is lacking some of the features to interact with participants that webex has

Overall: The fact that i can type /drum in slack and get all my people to the same meeting with very little coordination is great. No more "cant find the email" or "i was in the wrong room" or other common issues with iother popular meeting platforms.

Recommendations to other buyers: nope

Vendor Response

by Drum on March 10, 2017

Great to hear you are enjoying the simplicity Drum has to offer, Dave! We are always looking to improve on Drum, it would be great if you could get in touch at laurence.chandler@thisisdrum.com to let us know which features you think we are missing! Laurence

Just what we needed

Mar 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Finally a meeting solution that isn't complicated, easy to sign in no downloads or installs to confuse clients were meeting with.

Vendor Response

by Drum on March 10, 2017

Great to hear you are enjoying using Drum, Derek! We are always here if you have any questions in the future at support@thisisdrum.com Laurence

Great for what it needs to do!

Mar 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I always struggled with figuring out how to easily set up video conferencing , but Drum really takes the cake as the easiest to go from 0 to video meeting.

Vendor Response

by Drum on March 10, 2017

We love hearing about how each of our users benefits from Drum. Thanks for sharing Kevin! We are always here if you have any questions at support@thisisdrum.com Laurence

Nice expereince - cool A/V platform inside browser

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: using it for A/V and screen sharing, working instantly from the browser, working as expected, great camera/ great sound, really exciting stuff

Vendor Response

by Drum on February 17, 2017

Great to see you are enjoying Drum! Do get in touch with us if you have any quesitons in the future at support@thisisdrum.com Happy Drumming! Laurence

Pretty great

Feb 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: free trial is excellent, pricing information could be more clear however. Overall a great tool for what it offers.

Vendor Response

by Drum on February 16, 2017

Great to hear you are enjoy Drum and it meets your needs Nick! Feel free to get in touch at sales@thisisdrum.com so we can share our pricing PDF and hopefully clarify any understanding surrounding our pricing. Laurence

Serves its purpose

Feb 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Overall satisfied.
I've migrated from a so-called free HR platform, and Bamboo had a good onboarding team.
It's easy to use.
It just misses some functionalities but for the price it's good

Vendor Response

by Drum on February 15, 2017

Good to hear you are satisfied with Drum, Thalita! It would be great to hear from you about the feature you feel Drum is missing. You can let us know at support@thisisdrum.com Be great to hear from you so we can further extend Drum Laurence

A great free way to meet my clients!

Feb 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quick and easy to get going.

Overall: Drum has been great in allowing me to meet with my clients online and show them my stock. The free version has allowed me to keep costs down in comparison to products I have used before.

Vendor Response

by Drum on February 15, 2017

Great to hear you are enjoying Drum, Christine! We hope you continue to enjoy meeting clients when using Drum! Laurence

Great solution for small businesses

Feb 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: You can embed it anywhere on a website and that was the key feature that made us evaluate Drum.

Cons: The pricing model per user is a little (especially in English pound) is a bit high for other countries.

Overall: Evaluated Drum for implementing an instant meeting functionality for a project The interface is very easy to use and intuitive.

Recommendations to other buyers: No.

Vendor Response

by Drum on February 15, 2017

Great to hear you have been enjoying your Drum experience, Mehdi! If you have any questions in the future then please feel free to get in touch at support@thisisdrum.com Laurence

So easy to use

Feb 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We were using a paid web meeting before, and I couldn't believe how Drum compared. Drum is so simple to use, and it's free! Easy and seamless screen sharing, and the meetings work uninterrupted by poor connection. It's a great tool!

Vendor Response

by Drum on February 15, 2017

It is always good to hear you are enjoying using Drum, Brooke! Feel free to get in touch with us if you have any questions or need any help at support@thisisdrum.com Laurence

Excellent Service

Feb 15, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: This service does everything we need it to do it is excellent and we will recommend it to everybody we know.

Vendor Response

by Drum on February 15, 2017

Great to hear you are enjoying Drum, Micah!! Feel free to get in touch with us at support@thisisdrum.com if you have any questions. Laurence

Great Software - easy to use - best I've seen for Linux

Feb 14, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, Linux compatible

Overall: I've been trying to get a good meeting tool that worked across my Linux desktop and Macbook. Tried Citrix gotomeeting and while that worked across platforms it was too expensive a solution for an occasional meeting. Others either only worked on either windows or macs or were to unreliable on client's machines.
Drum works straight out of the box for my Clients- no downloads or intrusive marketing. I asked them about a Linux version and within a week it had been launched (good timing perhaps) and it worked perfectly. First time I've recommended a piece of software but they deserve it.

Vendor Response

by Drum on February 15, 2017

Great to hear, Joe! If you have any questions in the meantime then feel free to get in touch at support@thisisdrum.com or you can contact sales@thisisdrum.com if you need any information!! Laurence

Drum - our go to meeting app

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Drum has become our go to meeting app and it is now integrated within Slack. Setting up an instant meeting via a channel is proving really popular with the team here especially as we have many international clients. The call clarity and ease of document sharing has impressed our American customers and they now request to use this service, rather than their existing dial in solution, with clunky downloads. Drum has revolutionised web meetings for us.

Vendor Response

by Drum on February 14, 2017

Great to hear you are enjoying Drum, Jane! If you need any help or have any questions then feel free to get in touch at laurence.chandler@thisisdrum.com or visit our help center drumtechnologies.zendesk.com Laurence

Thank you Drum!

Feb 10, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is well organized and easy to use

Cons: N/A

Overall: I've been trying to find a solution so I can keep our team tuned on every topic we need to talk about. Drum has been helpful, but we need to continue to know the tool better to improve our communication.

Recommendations to other buyers: Keep it up!

Vendor Response

by Drum on February 13, 2017

Great to hear you are enjoying Drum, Gerson! We are more than happy to show you around Drum to help you and your team to understand the solution in more detail. If you would like us to, then feel free to get in touch at laurence.chandler@thisisdrum.com Laurence

vp of sales

Feb 10, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Great meeting so far, it was nice to change credentials for presenters to take command of the meeting. Also the recording for later viewing was great. I will recommend to my team and see how they can apply to all their prospecting calls

Vendor Response

by Drum on February 13, 2017

Great to hear you like Drum, Oscar! You know where to find us if you need any help. We also offer demonstrations of Drum. As such, if you would like us to show Drum to your team then let us know at laurence.chandler@thisisdrum.com Laurence

Great App.

Feb 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: This is a great app. Wish it would have been a better fit for us but its still could work for someone else.

Vendor Response

by Drum on February 13, 2017

Hi Katelyn, We are sorry to hear Drum is not a suitable fit for you. Keep an eye out for developments as we may become more suitable as time goes on. Laurence

Great software to conduct meetings with distributed workforce.

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, intuitive

Cons: Sometime it takes a little more time that desired to load.

Overall: It is a very easy to use and intuitive software. This is very important specially if you have a non tech savvy workforce and you don't want to waste your meeting time in explaining people how to use the tool.
Great features. Definitely value for money.
Haven't used the customer support so cant comment on that; but its a good sign though :)

Recommendations to other buyers: Mobile version will be a good idea.

Vendor Response

by Drum on February 10, 2017

Hi Mayank! Great to hear you have been enjoying using Drum. Incase you wanted to any help, feel free to get in touch at support@thisisdrum.com or visit our help center drumtechnologies.zendesk.com We look forward to seeing more of you on Drum! Laurence

A very useful tool

Feb 08, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use
Anytime meetung
Good voice and chat options

Cons: Meeting doesn't close at times when organiser ends it

Overall: Over all I feel good about this tool. It's features are easy to use and handy. A novice can also start using this tool in few minutes.
Pros:
- easy to use
- anytime meeting
- supports voice and chat very well

Cons:
- meeting doesn't end when organiser ends it( at times).

Recommendations to other buyers: I has a huge potential. Keep it open source and release its pro version.

Vendor Response

by Drum on February 09, 2017

Great to hear you enjoy using Drum, Sharma! We glad to hear you enjoying using Drum. We have noticed that meetings sometimes don't stop if you just close the browser. The best way to ensure a meeting has ended (and for you to have access to the replay) is to press 'stop meeting'. I hope this helps! Get in touch with us at laurence.chandler@thisisdrum.com is you have any questions Laurence

Awesome platform yet, with promising potential...

Feb 08, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Light, fast, reliable

Cons: UI layout and controls

Overall: Very complete and versatile. Good quality, but requires a good internet connection.
They surely will improve the web UI and add some missing features.
When a mobile app?

Recommendations to other buyers: Consider training for an hour, before running your first conf.

Vendor Response

by Drum on February 09, 2017

We are glad you like the quality and versatility of Drum. We are aware of the potential issues which may arise when bandwidth becomes restricted. This is something we are always improving to increase the stability of Drum. We will be releasing our app by the end of 2017, so keep your eye out! We are also releasing UI improvements on a daily basis. We hope you like them. Laurence

User-friendly navigation

Feb 08, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Eager to know why the product/site name is Drum? It is very user-friendly but not found if any mobile app is available for this.

Vendor Response

by Drum on February 09, 2017

Hey Amit, What a great question and something we get time and time again. Our core focus here at Drum has always been Audio conferencing (before we began providing frictionless web meetings!). Typically in an audio conference the conference host would ask for a roll call. The roll call reads out everything on the audio conference line. We felt this resonated well to a Drum roll, hence Drum was chosen as our name! Users now have a Drum roll for all audio participants rather than a roll call. See what we done there? ;) We will be bringing an app late 2017, so keep an eye out! In the meantime, you can still benefit from the 28 trial period on all paid plans. Feel free to get in touch at laurence.chandler@thisisdrum.com if you would like us to show you around! Laurence

Drum on Slack

Feb 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: We have been testing out Drum on some of our Slack channels for journalists to communicate if they are out of the office. In our limited testing everything works really well!

Vendor Response

by Drum on February 09, 2017

Great to hear you are using Drum and its good use! If you have any questions whilst you are getting to grips with Drum then please get in touch at laurence.chandler@thisisdrum.com Laurence

Basic Functionality Worked for us

Feb 08, 2017
2/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Comments: We tried the software to do our screen sharing between offices. While the basics worked well enough, we ultimately chose another package that was more reliable.

Vendor Response

by Drum on February 09, 2017

Hi Steve, Thank you for your review. We are sorry to hear you went with a different provider. We would always welcome you back with open arms and demonstrate how we have significantly increased our stability in recent months. Screen sharing being the core aspect of this. As always, you can try any of our paid plans for 28 days free of charge! It would be great to get in touch so we can show you around Drum again. You can contact me at laurence.chandler@thisisdrum.com Laurence

Great product

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Very easy to use! Makes connecting with staff around Canada very quick and user-friendly. Would recommend to all!!!!

Vendor Response

by Drum on February 09, 2017

Amazing! We are glad you like using Drum Talia! It would be great to hear from you on how we can further increase Drum's features so we can achieve that five star rating! You can get in touch at laurence.chandler@thisisdrum.com Laurence

Great concept, just needs a little more

Feb 08, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The idea/concept

Cons: Can sometimes be difficult to figure out. Use cases and tutorials pls!

Overall: Drum has been great to use overall, and the slack integration has been marvellous, however some staffers have had difficulty using it. Perhaps some tutorials for the less technically inclined?

Vendor Response

by Drum on February 09, 2017

Hey Sharan! Great to see you are enjoying using Drum. We appreciate there is a need for tutorial videos, these are coming soon! If you would like us to let you know when they are available then please get in touch at laurence.chandler@thisisdrum.com and we can be sure to share them with you. Laurence

great product!

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Drum was some great software I used for video conferencing! It provided the need I wanted at the time I used it.

Vendor Response

by Drum on February 09, 2017

Great to hear you enjoyed using the video aspect Daniel. If you have any questions just get in touch at laurence.chandler@thisisdrum.com Otherwise, enjoy using Drum! Laurence

I evaluated Drum about a year ago so features may have been added and improved.

Feb 08, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and lightweight install

Cons: Poor performance. Lagging and freezing

Overall: I evaluated Drum about a year ago so features may have been added and improved. I saw lots of lag and freezing. It was fairly straightforward to set up and get going but in the end performance was the issue and we ended up using another paid product.

Vendor Response

by Drum on February 09, 2017

Hi Dwayne, Thank you for your review and letting us know about the issues you was experiencing previously. We have significantly improved the stability of Drum over the last 12 months and improved on the features available. It would be great if we could show you around and demonstrate the additional feature and stability. Feel free to get in touch at laurence.chandler@thisisdrum.com Laurence

Good stuff

Feb 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I enjoyed its overall functionality and easy of use. It is pretty easy on the eyes as well. Cant wait to use it more often.

Vendor Response

by Drum on February 09, 2017

Great to hear you enjoy using Drum, Charlie. It would be great to get in at laurence.chandler@thisisdrum.com to know how we can further improve Drum to have a 5 star rating next time. Laurence

Exceptional software

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I regularly use this tool to talk with my customers and share presentations, remote software troubleshooting and online training. It can also be used for sales and even by families to keep in contact over long distances.

Vendor Response

by Drum on February 09, 2017

Great to hear Davide! We hope you continue to enjoy using Drum. You know where to find us if you have any questions or feel free to get on touch at laurence.chandler@thisisdrum.com Laurence

lovley prog

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: i love it. ist just a nice prog. i can talk with others and teamworking with my guys. also i can talk with my gf

Vendor Response

by Drum on February 09, 2017

Great to hear Dom! You know where to find us if you have any questions or get in touch with me at laurence.chandler@thisisdrum.com Laurence

IT Technical Associate

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This is a very easy to use tool that anyone can use with an internet connection! I would recommend it to anyone with a need for this tool.

Vendor Response

by Drum on February 09, 2017

Hi Emily! Great to hear you enjoy Drum! You know where to find us if you have any questions or feel free contact me at laurence.chandler@thisisdrum.com Laurence

Product is really good , But they need to work on there whiteboard feature

Feb 08, 2017
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: quick start

Cons: less whiteboard feature and poor audio quality.not optimize for low bandwidth

Overall: I was looking for online teaching and I found this product and it's pricing very good.But here is some big problems .In premium plan they claim to give full branding but email part is still not fully branded also the whiteboard needs lot of improvement

Recommendations to other buyers: nope

Vendor Response

by Drum on February 09, 2017

Hi Vivek, Thank you for your review! We understand the current challenges we are facing with bandwidth. It is something we are continuously improving to ensure a reduced bandwidth does not affect the meeting experience. As mentioned, the reduced bandwidth will affect the whiteboard and web audio experience. The white labelled solution with Drum is the embedding of the guest and the control you receive the edit the colours. Colouring of the widget ensure it becomes white labelled to you. The emails is something which remains Drum at present. However, we are evolving the solution to accommodate additional branding. I hope you come back soon and try Drum again! Laurence

Drum for charities

Apr 24, 2014
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Drum is absolutely fantastic for us. We can use it to have conferences with Australia using the web audio button and can share our docs with our Marketing colleagues and record our actions. And no one has to download anything to use it - and it looks great!

Easy to use tool when collaborating

Apr 24, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using Drum for our Chartered Institute of Marketing committee meetings without a glitch. Drum has helped us to to document share and collaborate from one hub. Drum allows everyone to be on the same page at the same time. We have had some troubles with password resets but the guys down at Drum have resolved the issue without any problem.