PaperCut Software International

PaperCut


4.5 / 5
22 reviews

Who Uses This Software?

PaperCut is immediately useful for any organization who wants to monitor, track, and control printing for their employees, students, or clients.


Average Ratings

22 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • PaperCut Software International
  • www.papercut.com
  • Founded 1998
  • Australia

About PaperCut

Fully featured print and copy control to track usage and behavior, securely print documents and eliminate paper waste. Easy to install, simple to use, PaperCut just works for over 60,000 organizations worldwide.


PaperCut Features


PaperCut Reviews Recently Reviewed!


Does what it needs to but no fun to manage.

Mar 24, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Users are in control of their own expenditure.

Works across printing and photocopying.

Linux, MacOS and Windows for server and users.

Cons: Doesn't catch USB dongle printing on Ricoh MFD.

Made by developers for developers, no thought is given to UX.

Lack of integrations and cloud service.

Google Cloud print integration stinks to set up and so hard to use you won't want to roll it out to users.

You have to be comfortable editing text files to take full advantage of features.

No integration with invoicing software indicates the company's focus is not on administration.

Overall: We know who printed what and can type that into an invoice for them.

Take control of your company's printing

Feb 04, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to setup. Integrates with Microsoft Active Directory and gives you tons of different options to allow your users to print. Mobility printing is a game changer, especially if you have a lot of visitors to your company that may need to print but you don't want to give them the keys to your kingdom. There are many different reports you can run depending on what kind of data you need to look at. Web interface means I can manage it from wherever.

Cons: Lots of sub-menus. Sometimes the thing you want to do is buried under numerous tabs inside of other pages. The software does have a search feature which helps and after you spend some time in the software, you'll figure out where everything is.

Overall: Papercut has revolutionized the way we handle printing in a K-12 school environment. Gone are the days of wondering who just printed a 500 page document--Papercut keeps track of it all.

Capterra loader

PaperCut - Feature Rich, Incredible Value

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is the most feature-rich print management and cost recovery solution available. It is easy-to-use, quick to deploy, and simple to maintain. Really helps keep printing costs down and modify employee printing/copying behavior. They offer a free 40-day trial as well!

Cons: Absolutely nothing. PaperCut has an incredible Knowledge Base that helps us find the answers to nearly all of our questions.

Capterra loader

Quality product and web-based management which makes things much easier!

Feb 16, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: This software pulls from Active Directory and is web-based to manage. It makes simple tasks very simple and is extremely user-friendly.

Cons: The customer support is a bit slow and recently ran into a licensing issue that locked down our software entirely. It also has a bad habit of, for no reason at all, creating users without copy tracking enabled which defeats the purpose in our environment.

A cut above the rest.

Dec 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: PaperCut is a strong enterprise level "follow me print" application that allows you to easily deploy and maintain a centralized printer fleet.

This application helps reduce waste, enforce security policies, and provide centralized support/administration for IT.

Cons: So far I haven't found many cons. There have been some dififculty adapting some devices onto the application's printer drivers, but, the issues have been resolved with excellent product and technical support from the PaperCut team.

Overall: Our company was attempting to centralize printing (removing deskside printers), cut down on waste, and streamline printing to several large machines over several offices.

Papercut allows students to use our color printers without the risk of using all our supplies!

May 23, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: When we are working on projects, students like to print color. This used to be handled by them emailing me their print jobs and I would print to our color printer. Papercut allows them to print to the color printer by limiting page and copy count.

Cons: This product has been working great, however every now and then we need to contact IT as the printers wont respond. Not very often though.

Overall: Allows students to print to our color printer without wasting print supplies

Giving balances to students for color printing has saved a ton in toner!

May 09, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Before PaperCut, students would either print to our color printer for EVERYTHING, or we would need to block them from using the color printer. Now we can allow a certain amount of printing per student, which helps them manage their own print jobs!

Cons: Sometimes printing from Chromebooks doesn't work, and IT says it is the link between papercut and google.

Overall: Students can manage their own print jobs, preventing wasted toner and paper

Papercut makes managing print jobs a breeze.

May 08, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: As a school district, we go through a ton of printer consumables. Papercut allows us to track and limit print jobs, and to see who our problem users are. We can set quotas to prevent unneeded printing from happening.

Cons: Google Cloud Print integration could be a little better, we have to republish our printers every now and then.

Overall: Helps us save on paper and toner, and identify problem users.

Papercut makes it extremely easy to track departmental expenses

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Without Papercut our department could easily be hemorrhaging money due to the fact that EVERYONE likes using out printer, but with Papercut we can easily make sure the right people are being billed.

Cons: There can be a bit of a lag between hitting print and something printing due to the additional step of logging into Papercut.

Secure you printers now

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Offers an easy to implement way of securing your printers, reducing the cost of printing and improving the printing culture around of the company.

Cons: cannot think of anything. it is a piece of software that just works

PaperCut Review

Jan 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Working in a communal workspace, this software makes perfect sense to keep all printing needs in one place and cost effective for all parties. As a user, I find it simple and timely to get all printing completed.

Cons: I do not like how specific files printed can be seen by all users within one account.

Overall: Overall, I enjoy the use of this product and would recommend to other managers that need a software to manage printing needs for this type of workspace (shared)!

Great software to manage printer usage and quotas

May 08, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Printer consumables are not cheap, and Papercut allows us to identify where the problem is. We can also assign quotas to stop problems before they begin

Cons: The link with Google printing often disconnects, and IT needs to be contacted to fix the issue. This may just be a problem with Google.

Overall: Great print management and weekly reports. Can assign quotas to people to stop misuse of printers and toner.

Brought into our environment as part of a Printer purchase where color was being introduced.

Mar 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to generate and distribute management reports. Ease of selection of printers to monitor and customizable page costs

Cons: The pricing can be somewhat steep. In our school district we limit monitoring of Staff only. The software defaults to adding all new users and unless it is overridden.

Overall: The usage reports provide good viability into printing activity within our school district.

Some connection problems but an overall good software.

Mar 19, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Once you get connected it is as simple as can be: connect, hit print, go to the printer, log in, and print. There is an ID card reader that allows students/employees quick and painless access. Once logged into the printer there are a variety of functions.

Cons: I had quite a few connection issues. You must be on the specific WiFi network and if there is a problem logging into that you cannot connect. I was able to see our IT team and fix the error, but later I was randomly removed from the printer network and had the same connection issue all over again. You also must connect separately to the black and white function and the color function on your laptop.

Overall: Quick and painless (once connected) printing.

Capterra loader

Helpful Insights Into Consumption

Jan 30, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Perhaps more so than K-12, Higher Ed runs on paper. Thanks to PaperCut, this has started to change. Its ability to show users the energy costs of their printing needs helps to instill more cognizant consumption.

Cons: One small gripe: there is no way (that I've found) to access print panel options for 3 hole punch or stapling.

I have used PaperCut for work and school uses.

Mar 16, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: PaperCut has many interesting environmental features such as showing the user how much paper they have used in terms of trees. It also displays personal statistics clearly and easily.

Cons: There is a bit of a learning curve with this software. Especially when being used in a large university setting with many printers in use, it is difficult at first to understand how to pick which printer you want, but after a couple of uses, it is much easier.

Spent more money debugging this software than we have saved money using it.

Jun 20, 2018
3/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: This software is rich with features and can do more than you could likely imagine was possible in regards to print/copy management.

Cons: Full of bugs that are difficult to get support for. The company is based out of Australia so you have to go through second-hand support channels instead of contacting PaperCut directly.

I discovered a bug that had been affecting the PaperCut data for the first year we used the software, so all that data became useless after we realized "ghost copies" were being made that were not generated by users. I have yet to receive a refund for that even though they made it seem like I was the only person who ever had that issue.

PaperCut needs to work more closely with Xerox in order for this to be a more viable solution.

Overall: We get to control organizational printing/copying rights.

Papercut is a great way to track and save money on print jobs for your company

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how I can track all print jobs and estimate the cost by user. It's also great because it allows users to receive a print job to any printer in the organization.

Cons: There is a fair amount of setup during the creation of the Papercut server, but the Rep was great with providing help.

Overall: Papercut provides a means to track print cost and manage printers for your organization.

Beneficial and helps cut costs

Oct 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: User and device tracking, cost tracking, restrictions for color printing/copying, and AD integration.

Cons: The client had to be installed on all workstations to take full advantage of all of the software features.

We use this at our college and it is a very simple and convenient program

Feb 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I enjoy the convenience that this program delivers. It is something that all students can use and it is available as soon as they log in to a computer

Overall: Convenience

PaperCut - The Easiest Way To Print

Jan 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: PaperCut is a great tool for any IT dept who utilizes compliance models for printing standards. To prevent print jobs from getting in the wrong hands to monitoring print usage trends, PaperCut has solved the printer crisis the plagues companies.

PaperCut Printing

Dec 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: PaperCut is a great tool. We have just started using it and i already see its benefits. We are able to watch usage. I like that you can cancel print jobs instead of wasting paper. And, it's user friendly.