--- title: "Smokeball Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Smokeball Software - reviews, pricing plans, popular comparisons to other Law Practice Management products and more." source_url: "https://www.capterra.com/p/133656/Smokeball/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Smokeball Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Smokeball ## What is Smokeball? Smokeball is powering people-law. Our legal practice management software lightens the administrative burden, so legal professionals have more time to serve the people who need them most. With automatic time tracking, tailored workflows, and rapid innovation through AI, Smokeball is the industry standard in people-law. Key features include: • 200+ pre-built matter types for different areas of law • Integrated Archie AI with full matter context • Easy-to-review automatic time tracking • Robust Document automation • Email and document management through Microsoft Office • Firm insights and reporting capabilities • Access to 20,000+ federal and local court forms • Comprehensive onboarding and ongoing training Smokeball’s practice management software and award-winning client support help legal professionals capture more billable hours without working more and regain peace of mind. ## What is Smokeball used for? [Law Practice Management](https://www.capterra.com/law-practice-management-software/)[Legal Case Management](https://www.capterra.com/legal-case-management-software/)[Document Management](https://www.capterra.com/document-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 360 user reviews Reviews sentiment Positive 96% Neutral 2% Negative 2% Pros & cons Time-saving document automation tools Comprehensive law firm organization Cumbersome and limited billing features Recurring software glitches and bugs Starting price $49 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Law Practice Management / 2026 - Legal Case Management / 2026 - Legal Billing / 2025 - Legal Document Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Smokeball?[Manage this product listing](https://www.g2.com/products/smokeball/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Smokeball 4.8 (360) VS. [4.7 (1,752)](https://www.capterra.com/p/105428/Clio/reviews/) Starting Price $49 Per User, Per Month Starting Price $49 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (360) Ease Of Use 4.6 (1,747) Value For Money 4.5 (318) Value For Money 4.5 (1,537) Customer Service 4.7 (354) Customer Service 4.7 (1,587) ## Smokeball alternatives [4.6 (807)](https://www.capterra.com/p/115613/MyCase/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (160)](https://www.capterra.com/p/144573/CARET-Legal/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.7 (529)](https://www.capterra.com/p/140231/PracticePanther-Legal-Software/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.3 (204)](https://www.capterra.com/p/58931/neos/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/133656/Smokeball/alternatives/) ## FAQs about Smokeball Overview ### What problems does Smokeball solve? Smokeball solves scattered case files, buried client emails, missed deadlines, and manual document preparation by centralizing matters, contacts, communications, tasks, calendars, and templates. Attorneys, paralegals, and legal support staff benefit from faster document retrieval, matter-based email tracking, automated forms, time capture, and shared access to records in court, at home, or across offices. Answer based on 240 reviews Overview ### Which roles and teams benefit most from Smokeball? Smokeball is most used by attorneys, associate attorneys, and legal clerks managing matters, deadlines, documents, and client communications. Paralegals and legal assistants rely on it for case preparation, filing, and administrative follow-up. Firm owners, partners, and office managers use it to oversee workflows, billing, staff activity, and operational records. Answer based on 356 reviews Overview ### What company size and industries is Smokeball built for? Smokeball is designed for small U.S. law firms, with 100% of reviewers from small businesses and Law Practice representing 73%. It supports firms handling family law, personal injury, real estate, estate planning, litigation, business sales and purchases, and criminal law. Legal Services accounts for 24% of reviewers. Answer based on 360 reviews Features and Usability ### What are the key features of Smokeball? Smokeball includes core legal case management features for organizing matters, recording case notes, managing clients, and locating case files. Its most-discussed functions also include document management with secure cloud storage and document previews, billing and invoicing, automatic time tracking, task management with daily to-do lists, and calendar management with reminders. Answer based on 64 reviews Pricing ### How much does it cost and what fees or limitations are included? Smokeball offers the Bill plan at $49 per user/month and Boost at $89 per user/month, with a free trial available. Bill includes legal billing, invoicing, payments, and trust accounting; Boost adds document, calendar, task, portal, and integration features. Reviewers often call pricing high and cite recurring price increases. Answer based on 37 reviews Integrations ### Which third-party tools and platforms does Smokeball integrate with? Smokeball integrates with more than 20 third-party tools, including Microsoft Outlook, Microsoft Word, Microsoft 365, InfoTrack, QuickBooks Online, DocuSign, Google Calendar, and RingCentral Engage Voice. Its integrations support email and calendar synchronization, document work, legal filings, accounting, e-signatures, and client communications. Answer based on 88 reviews Getting Started and Support ### How easy is it to onboard and train a team on Smokeball? Smokeball offers live online training, webinars, documentation, and videos, alongside onboarding and migration support. Reviewers report that new hires and nontechnical staff generally learn core features quickly because the interface is logical. Administrators and teams configuring billing, document templates, or large data migrations may need more time and guided training. Answer based on 31 reviews Getting Started and Support ### What customer support options does Smokeball offer, and how do users rate the experience? Smokeball offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users commonly describe support staff as knowledgeable, friendly, and quick to respond, particularly during onboarding and troubleshooting. Some users report slower responses, unresolved issues, or difficulty obtaining help outside regular hours, especially for complex technical problems. Answer based on 103 reviews Security ### How does Smokeball handle data security and access control? Smokeball uses secure cloud storage, secure client portals and links, encrypted messages, and secure messaging and file sharing to protect documents and enable remote access. Reviewers note that external clients can struggle to access portal documents or encryption tools, and one reports incompatibility with VPNs and other security software. Answer based on 12 reviews ## Who uses Smokeball? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Time-saving document automation tools 93% positive reviews out of 30 Most reviewers indicate document automation reduces repetitive tasks, accelerates document preparation, and enhances office efficiency. Anonymous User Administrator, 2 - 10 employees. "The cloud-based system means I can access client matters securely from anywhere, and the built-in automation eliminates repetitive administrative tasks." Cumbersome and limited billing features 37% negative reviews out of 57 Some users report billing is unintuitive, lacks automation, and offers limited reporting and payment management options. Ramona L. Paralegal, 2 - 10 employees. "Smokeball billing definitely has a learning curve, I believe it's the hardest part of learning the Smokeball software." Comprehensive law firm organization 97% positive reviews out of 29 Most reviewers describe law firm management as streamlining case access, centralizing tasks, and improving overall organization. Jason W. lawyer, 2 - 10 employees. "We are a personal injury law firm and the Smokeball platform lends itself beautifully to that practice area." Recurring software glitches and bugs 65% negative reviews out of 43 Some reviewers find bugs and system errors disrupt workflow, cause compatibility problems, and require frequent troubleshooting. Alyssa D. Paralegal, 11 - 50 employees. "When there are glitches in the system, you're barred from doing your job because we're so dependent on the system." Efficient multi-practice management 95% positive reviews out of 21 Most users report practice areas support streamlines workflows, boosts productivity, and simplifies handling diverse legal matters. Matthew O. Receptionist, 2 - 10 employees. "I started in April and I have to say that I was able to quickly learn the ins and outs of the Smokeball platform." Slow performance and lag issues 78% negative reviews out of 27 Most users comment performance and speed are inconsistent, with frequent slowdowns, lag, and delays during busy periods. Olivia H. Paralegal, 11 - 50 employees. "Smokeball can be painfully slow which can be frustrating when you are working in a fast pace environment." ## Features AI summary Based on 1,623 Law Practice Management reviews Capterra data shows that buyers of law practice management software rank the following features as their top priorities: - **Legal Case Management** (**68%** of reviewers rated this feature as critical) - **Billing & Invoicing** (**69%**) - **Document Management** (**50%**) Smokeball supports all three features that reviewers rate most highly: **Legal Case Management**, **Billing & Invoicing**, and **Document Management**. Together, these capabilities help law firms keep matters organized, manage client billing accurately, and maintain case files in one place, allowing teams to work more efficiently and stay on top of daily legal operations. Legal Case Management 4.7 (81) 77.78% of 81 reviewers that rated this feature as important or highly important With this capability, you can efficiently organize, track, and manage large caseloads, deadlines, and appointments. Reviewers appreciate the intuitive interface, seamless Microsoft Office integration, and the ability for multiple team members to access up-to-date case information. Document Management 4.7 (113) 75.22% of 113 reviewers that rated this feature as important or highly important Smokeball offers streamlined document organization, automation, and secure cloud storage. Users think the integration with Microsoft Office, easy sharing, and searchability save time and keep documents accessible. Some reviewers wish for better backup options and easier retrieval of older versions. Time Tracking 4.6 (57) 61.40% of 57 reviewers that rated this feature as important or highly important It gives you automated and manual time tracking to capture billable hours and monitor productivity. Reviewers indicate auto-tracking simplifies timekeeping, helps prevent lost billable time, and integrates with RingCentral, though some wish for easier minute-to-hour conversion. Trust Accounting 4.3 (21) 71.43% of 21 reviewers that rated this feature as important or highly important Manage bookkeeping for client trust accounts Task Management 4.7 (80) 77.50% of 80 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Billing & Invoicing 4.4 (84) 69.05% of 84 reviewers that rated this feature as important or highly important You benefit from integrated billing that auto-generates detailed invoices from tracked activities. Reviewers find invoicing easy, customizable, and accurate, with helpful reminders and trust account support. Some users mention occasional confusion with atypical billing scenarios. Smokeball 79 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automatic Backup: Data is backed up automatically to prevent data loss - Bank Reconciliation: Compare and match accounting/financial records with corresponding bank statements - Billable & Non-Billable Hours: Track billable hours and/or non-billable expenses for work performed - Billable Items Tracking: Track the list of items required to be billed/invoiced to clients - Billing & Invoicing: You benefit from integrated billing that auto-generates detailed invoices from tracked activities. Reviewers find invoicing easy, customizable, and accurate, with helpful reminders and trust account support. Some users mention occasional confusion with atypical billing scenarios. - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Case Notes: Access and track notes regarding case activities and updates within case files - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Conflict Management: Search and check for conflicts of interest or statutes of limitations - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Deadline Management: Specify or track the date/time a project, task, etc., is due for completion - Docket Management: Manage and maintain a detailed record of information and updates associated with each court case - Document Automation: Automated or logic-based workflows that assist in the creation of electronic documents - Document Capture: Scan, move or upload electronic files within the software's repository - Document Classification: Assign categories, labels, tags, or attributes to documents for organization, search and storage - Document Generation: Custom forms to streamline repetitious aspects of a document - Document Management: Smokeball offers streamlined document organization, automation, and secure cloud storage. Users think the integration with Microsoft Office, easy sharing, and searchability save time and keep documents accessible. Some reviewers wish for better backup options and easier retrieval of older versions. - Document Review: Review and analyze existing information across documents - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - File Conversion: Convert files to a different format - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Family Law: For legal practices focusing on issues involving family relationships, such as divorce, child custody, adoption, divorce, and more. - For Lawyers: Software is specifically designed to address the needs of professionals in the law industry - For Legal Professionals: Specifically designed to address the needs of law firms and legal departments - Forms Management: Store, manage and track all forms in a centralized location - Full Text Search: Search for specific words or phrases within a document or database - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Legal Case Management: With this capability, you can efficiently organize, track, and manage large caseloads, deadlines, and appointments. Reviewers appreciate the intuitive interface, seamless Microsoft Office integration, and the ability for multiple team members to access up-to-date case information. - Mobile App: Access the system via a mobile application - Online Payments: Accept and process online payment transactions - Payment Processing: Accept, record, and reconcile financial transactions - QuickBooks Integration: Integrates with QuickBooks - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Tracking: It gives you automated and manual time tracking to capture billable hours and monitor productivity. Reviewers indicate auto-tracking simplifies timekeeping, helps prevent lost billable time, and integrates with RingCentral, though some wish for easier minute-to-hour conversion. - Trust Accounting: Manage bookkeeping for client trust accounts - Version Control: Track revisions and updates made to files and navigate between different versions - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (352) 4.6 Based on 352 reviews ## Pricing Value for money 4.5 (318) Free Trial [View pricing plan details](https://www.capterra.com/p/133656/Smokeball/pricing/) Bill $49.00 Per User,Per Month It includes: - Invoicing - Time & Expense Tracking - Online Payments - Trust Accounting & Reporting - Accounting Integrations - Payment Plans - Legal Billing - Matter Management Boost $89.00 Per User,Per Month It includes: - Task Management - Calendar Management - Document Management - Secure Client Portal - Customizable Dashboards - Access to Integrations - Client Management - Full Text Search Grow Custom Quote Available It includes: - Practice Area Templates - Practice Area Calculators - Advanced Document Automation - Automated Forms/Templates - Email Management - Word & Outlook Integration - Cloud Companion App - Access to Web App Prosper+ Custom Quote Available It includes: - Firm Insights Reporting - Lead Management - Enquiry Intake - Advanced Matter Intake - Custom Workflows - Workflow Templates - Staff Activity Reporting - Profitability Reporting - Automated Forms/Templates Value for money 4.5 (318) 4.5 Based on 318 reviews ## Integrations [ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (354) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (354) 4.7 Based on 354 reviews ## User reviews Overall rating 4.8 Based on 360 reviews Filter by rating 5(296) 4(51) 3(6) 2(5) 1(2) Mentioned topic Sorted by most recent JD Jason D. Director of Operations Law Practice ### "From TrialWorks to Smokeball: A Major Upgrade in Every Way" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 3, 2026 Our overall experience has been extremely positive. Moving from TrialWorks to a new case management system was a major decision, but Smokeball exceeded our expectations. The onboarding process was smooth, the support team was helpful, and the software has delivered meaningful improvements in efficiency and case management. Since making the switch, we've seen continuous enhancements to the platform, along with excellent customer service whenever questions arise. For a personal injury practice, Smokeball provides the tools we need today while continuing to improve for the future. I would confidently recommend it to other law firms looking for a modern case management solution. Pros We transitioned from TrialWorks to Smokeball within the last year, and the difference has been significant. The software is modern, intuitive, and clearly designed with law firms in mind. We primarily handle personal injury cases, and Smokeball has been an excellent fit for our workflow, helping us stay organized and efficient. What has impressed me most, though, is the company itself. Their support team is responsive, knowledgeable, and genuinely invested in helping firms succeed. They also actively listen to customer feedback and regularly implement user suggestions, which makes it feel like the platform is constantly evolving to meet the real-world needs of legal professionals. Cons No software is perfect, and there are always features or workflows that can be refined. However, one thing I appreciate about Smokeball is that when users identify opportunities for improvement, the company actually listens. Several areas where I initially wished for additional functionality have since been improved through updates. The pace of development and responsiveness to user feedback makes it hard to point to any major ongoing frustrations. Switched from [TrialWorks](https://www.capterra.com/p/2599/TrialWorks/) End of life for desktop application. No longer supported. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reasons for choosing Smokeball Had the best mix of the features we care about. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Administrator Law Practice ### "Review Update" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 23, 2026 Overall, our experience with Smokeball has been very positive. It has become an essential part of our firm's daily operations by bringing case management, document automation, billing, and time tracking into a single platform. The support team has been responsive, and the product continues to improve with new features. While there are still areas that could be more intuitive and a few performance issues that could be refined, the benefits significantly outweigh the drawbacks. We would recommend Smokeball to other law firms looking for a comprehensive practice management solution. Pros What I like most about Smokeball now is that it centralizes our case management, billing, time entries, documents, and communications in one place. The automatic time tracking has been especially helpful because it captures calls and work activity more accurately and reduces the need for manual time entry. Overall, it gives us better visibility into matters, staff productivity, and billing activity. Cons The biggest frustration is that some features are not as intuitive or reliable as they should be. Automatic time tracking can occasionally be inconsistent, requiring manual corrections. Reporting is powerful but could be more flexible and easier to customize. Performance can also slow down when working with larger matters or documents, and some administrative settings require more steps than necessary. Overall, the software is strong, but there is room for improvement in usability, speed, and consistency. Switched from [Lawmatics](https://www.capterra.com/p/177717/Lawmatics/) I wanted a platform that could centralize all aspects of case management — from intake and communications to document management and time tracking. Smokeball provides this unified system, whereas Lawmatics was more narrowly focused on marketing and client intake. The switch gave us better visibility, accountability, and efficiency across the firm.re features Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BB Bela B. Managing Attorney Law Practice ### "I Really Like Smokeball" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 17, 2026 Overall, Smokeball has worked very, very well for me. Their customer service was very kind in onboarding me. I am also elated with the free CLEs. If you take advantage of that, the cost that I pay per month is practically a wash when you consider what you may pay for CLE's elsewhere. Pros It's pretty awesome for keeping me organized. Their AI, Archie, does a pretty good job preparing documents. It also focuses a lot on syncing up with Outlook, which is something I would say is necessary. Cons I don't know that this is Smokeball's fault, but I wish it would work with E-filing in Wisconsin. It is also missing the ability to create matters on the phone app. If you use Smokeball with Classic Outlook, it can sync up with your calendar when you create the matter in Outlook. If that features exists in the New Outlook, I cannot seem to find it, so while I would like to use the New Outlook for various reasons, I cannot right now, since that syncing feature is so important to me. It's compatibility with Zoom also needs a little bit of work. I chose a Zoom phone service because I thought it would help in billing hours for phone calls, but it hasn't really worked in that regard. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reasons for choosing Smokeball Friends recommended Smokeball over Clio. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AG Angela G. Paralegal Law Practice ### "Smokeball is the best program to use for a law firm" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2026 It’s made to work at the farm so much easier and it’s all in one place. All of our files are in one place. Pros We are able to integrate our client contracts and client info form as well as our billing now to make it easier Cons There’s occasionally a glitch, but it usually gets resolved within a couple days. It is usually minor glitches and once I tell them and they do an update it’s fixed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SL Sean L. Office Manager Law Practice ### "New to Smokeball" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 27, 2026 The law firm I work at just recently switched to Smokeball, and the changeover has been as smooth as we could have hoped for. Between our onboarding specialist, and the number of other staff and trainers and resources that are available, there was always someone available to help in whatever area we needed assistance with. Whether it was the migration of our data and documents, assistance with setting up new forms and work procedures, help with the new intake system, or trainings regarding Smokeball billing and time entries, there was someone who was knowledgeable and reliable to assist us every step of the way. We are close to finishing our third month using Smokeball, and all of the staff are comfortable working with all of the main Smokeball features, or have someone to reach out to or resources to guide them when questions arise. We are all extremely pleased with our transition to Smokeball! Switched from [Clio](https://www.capterra.com/p/105428/Clio/) Smokeball was offering a similar service at a more competitive price, and has proven to be more responsive Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AC Ann C. Attorney Law Practice ### "Needs improvement" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 April 10, 2026 If I had know before what I know now, I would have chosen something else. I spend a lot of time emailing support to try to accomplish what I need to do. Pros The billing seems to work once you get the hang of it, but there area lot of steps involved to avoid missing something. Cons 1\. No time-stamp on phone messages. 2. No way to add reminders in Tasks in the Boost version. So you have to enter your own reminders as events on the calendar. So inefficient. 3. It does not automatically re-bill clients for unpaid invoices. If no work has been done in a billing cycle, but there is an outstanding balance, no new bill is sent out. You have to micro-manage the unpaid accounts. 4. It had a feature that allows you to input discovery deadlines, but the deadlines do no show up anywhere. You still have to add the deadline to tasks. Switched from [ProTempus](https://www.capterra.com/p/150737/ProTempus/) Virginia State Bar offered the trust account software for free. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 14, 2026 Hi Ann, Thank you for taking the time to leave a review. We sincerely appreciate your honest feedback. I encourage you to reach out to your account manager to voice these concerns and look for ways to ameliorate some of these inconveniences. If you'd like support getting connected with them, I'd be happy to help! AI Alita I. Paralegal Law Practice ### "Smokeball for Trauma Lawyers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2026 Pros Trauma Lawyers has loved using Smokeball! We are a Plaintiff's Personal Injury firm with a very busy team. Smokeball has helped keep our communication on the same page, generate templates that ease time, and keep workflows consistent so that nothing falls through the cracks on our cases. Overall, Smokeball has helped us show up stronger for our clients! Cons Archie is still in the beginning stages of intelligence and has not fulfilled our needs as we would have hoped. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reasons for choosing Smokeball Friendlier customer support and better integration process Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 23, 2026 Thank you so much for your 5-star review, Alita! We are thrilled to hear Smokeball is serving your PI firm in a way that is benefiting your clients. We appreciate your Archie feedback and look forward to continuously improving the tool so it can fulfill your needs and supercharge your practice. DA Douglas A. Principal, Director and CEO Law Practice ### "Director, Solicitor" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 March 11, 2026 I'd give it 8/10. The bhack room support provided by \[sensitive content hidden\] is 2nd to none. She's a 12/10 - which gives Smokeball a final 10/10 Pros How fast it was to implement. Very intuitive. Archie is good value but hallucinates which is a problem with all large language models of this type. Cons I felt the after hours support was missing.. Lawyers work everyday of the week, even if they dont want to. 24/7 Support is necessary. Alternatives considered [LEAP](https://www.capterra.com/p/147413/LEAP/) Reasons for choosing Smokeball Speaking with colleagues who were using Smokeball suggested I try this. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 13, 2026 Thank you for your review, Douglas. We're thrilled to hear Smokeball was easy to implement and adopt. We appreciate your feedback on our support team and Archie, and are working to improve these areas where we can! JT Joseph T. Managing Partner Legal Services ### "Smokeball is an excellent case management system for attorneys" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 23, 2025 The transition was very good and it's so much of an improvement over Clio. The team at Smokeball is very good at what they do. Smokeball as a case management system is the future of case management. Pros It's designed for efficiency. Every process for attorneys is designed for hyper efficiency. My favorite feature is the AI tracking of my time spent processing emails in Outlook. Cons The accounting features aren't as good as what we had with Clio. The accounting features don't stack up against all of the thoughtful process designed for case management. It would be nice to have more options to enter future court dates within a matter. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) Our firm wasn't tracking enough of our time spent on cases. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reasons for choosing Smokeball Smokeball tracks time spent while in Outlook. It is also really, really efficient and the processes have been thought out very well. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 26, 2025 Hi Joseph, thank you for sharing your experience with Smokeball. We’re glad to hear how much value you’re getting from the platform’s efficiency and automatic Outlook time tracking, especially in helping your firm capture more billable time. It’s great to hear the transition from Clio went smoothly and that Smokeball has been a meaningful upgrade for your firm. We also appreciate your honest feedback around accounting features, as it helps guide ongoing improvements. If you’d ever be interested in participating in a Smokeball case study to share your story, I'd love to connect. JW Jason W. lawyer Law Practice ### "Perfect for Personal Injury" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 21, 2025 Excellent experience overall. The people care about what they do and are always striving to make a better product. Pros Smokeball meets Whiting Injury Law's needs perfectly. We are a personal injury law firm and the Smokeball platform lends itself beautifully to that practice area. Moreover, the Smokeball team works hard to implement meaningful changes to the platform unique to the firm's needs. Cannot recommend it enough! Cons Can't think of anything negative to say. Anytime I felt that Smokeball did not provide what I wanted, they added it for me. So, no complaints. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 25, 2025 Thank you for the glowing review, Jason. I am so happy to hear Smokeball has met your firm's needs, and our team is always happy to support you. Have a Happy Thanksgiving! 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