# Smokeball Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Smokeball the right Law Practice Management solution for you? Explore 359 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133656/Smokeball/reviews/ --- Smokeball 4.8 (359) [View alternatives](https://www.capterra.com/p/133656/Smokeball/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Smokeball Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews Efficient document automation tools 93% positive reviews out of 30 Most reviewers indicate document automation saves significant time by simplifying document creation and repetitive tasks. Dorothy P. paralegal, 2 - 10 employees. "It keeps everything organized, automates the tedious stuff, and makes me feel like I have a mini army of assistants (without the payroll)." Complex and limited billing features 36% negative reviews out of 56 Some reviewers indicate billing is unintuitive, lacks automation, and presents challenges with reporting and payment tracking. Ramona L. Paralegal, 2 - 10 employees. "Smokeball billing definitely has a learning curve, I believe it's the hardest part of learning the Smokeball software." Comprehensive law firm organization 97% positive reviews out of 29 Most reviewers describe law firm management as centralizing files, tasks, and contacts for streamlined operations. Jason W. lawyer, 2 - 10 employees. "We are a personal injury law firm and the Smokeball platform lends itself beautifully to that practice area." Recurring bugs and software glitches 65% negative reviews out of 43 Some reviewers report bugs, glitches, and compatibility problems disrupt workflow and require frequent troubleshooting. Alyssa D. Paralegal, 11 - 50 employees. "When there are glitches in the system, you're barred from doing your job because we're so dependent on the system." Versatile practice area support 95% positive reviews out of 21 Most reviewers find practice areas functionality boosts efficiency and adapts to diverse legal specialties and workflows. Slow performance and lagging response 78% negative reviews out of 27 Most reviewers report performance and speed issues, including slow loading, lag, and occasional freezing during use. Olivia H. Paralegal, 11 - 50 employees. "Smokeball can be painfully slow which can be frustrating when you are working in a fast pace environment." ## Showing most helpful reviews Showing 1-25 of 359 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Furqan M. Partner Legal Services Used the software for: 1-2 years ### "SmallLaw Review" November 29, 2020 5.0 Overall, an excellent software and definitely worth considering for your law firm, especially if you handle real estate transactions. Pros 1\. Smokeball is an "everything" platform. We realized we were only using the other softwares for billing/invoicing, but found little use for them otherwise. Smokeball, on the other hand, is much more versatile. We track our to-dos there, create workflows, assign tasks/projects to others at the firm (it avoids the back-and-forth internal emails), share our draft documents with client through a secure portal, and much more! 2. If you are a real estate transactions law firm (as we are), Smokeball is the only platform specifically designed for that practice area. We love that it automatically calendars deadlines, has templates built in, and otherwise automates much of the closing process for us (and avoids costly mistakes such as missing a deadline). Cons 1\. Cost (yup, it's one of the more expensive options you'll find out there). But when evaluating options, the thought process should be whether you will save some time by implementing the features of the software. And if so, a few extra bucks monthly is well worth it. 2. A little glitchy at times. We sometimes would create an invoice but would not be able to load it or send to a client until the next day. I have no idea why this happens, though it hasnt been a big issue for us. 3. Requires you to invest a lot of time to set up to automate your documents and learn how to modify them as you go. But, again, it is time well spent. Switched from [CaseFox](https://www.capterra.com/p/121682/CaseFox/) Looking for a more versatile platform for legal management. Review Source Response from Smokeball June 23, 2022 Thanks for the review, Furqan. VR Verified Reviewer Administrator Law Practice Used the software for: 1-2 years ### "Streamlined, Organized, and Reliable" November 12, 2025 5.0 As an administrator, I’ve found Smokeball to be an invaluable tool for managing workflow and accountability across our firm. It bridges the gap between attorneys and support staff, making sure nothing slips through the cracks. It’s a robust system that continues to improve with each update. Pros As a firm administrator, I appreciate how intuitive Smokeball is for onboarding new staff and maintaining consistent workflows. The cloud-based system means I can access client matters securely from anywhere, and the built-in automation eliminates repetitive administrative tasks. Cons I wish the reporting and customization options were a bit more flexible. Some features feel rigid, especially when trying to tailor workflows to fit our firm’s specific needs. Switched from [Lawmatics](https://www.capterra.com/p/177717/Lawmatics/) I wanted a platform that could centralize all aspects of case management — from intake and communications to document management and time tracking. Smokeball provides this unified system, whereas Lawmatics was more narrowly focused on marketing and client intake. The switch gave us better visibility, accountability, and efficiency across the firm.re features Review Source Response from Smokeball December 3, 2025 Thank you for detailed feedback! We’re glad to hear Smokeball has made onboarding and workflow management easier for your firm, and that the move from Lawmatics has given you the visibility and efficiency you were looking for. We also appreciate your note on reporting and customization. Feedback like this helps guide our ongoing improvements. If you ever have specific needs or ideas, we’re always here to listen and help. NR Niaka R. Legal Assistant Law Practice Used the software for: 1-2 years ### "Streamlined" June 5, 2025 3.0 Overall, smokeball is a great software. It is easy to use and navigate. The features are easy to learn and master. Pros The integrations and automation make my job much easier. The way the integrations and automation streamline work processes is a time saver. Cons I have a couple of tickets that have been open a long time. I have requested multiple times for an update, and receive no response. Review Source Response from Smokeball June 10, 2025 Thanks for the feedback, Niaka! Our support team prides themselves on quick response times, so we'll absolutely look into this. Your account manager should reach out shortly with an update on the open tickets. CD Colin D. Associate Attorney Law Practice Used the software for: 2+ years ### "EXCELLENT LEGAL FILE ORGANIZER!!" May 28, 2025 5.0 It has been a great product and helpful to my practice. I love how it organizes all of my files in one place. Pros I like how Smokeball will draft legal documents for you and keeps all of my files organized in one place. Cons I wish Archie was a better AI source. I have had problems with it. It does not do a great job of summarizing deposition transcripts. I find ChatGPT to be more helpful. Switched from [SmartAdvocate](https://www.capterra.com/p/131579/SmartAdvocate/) Smokeball is a way better product and easier to use. Review Source Response from Smokeball May 30, 2025 So glad that Smokeball is easy to use and keeping your organized, Colin! The Archie Prompt Library is a great way to get the exact, accurate results you're looking for: https://www.smokeball.com/product-updates/archie-upgrade-march-2025 And we're continuing to evolve and expand Archie AI's capabilities. Thanks for your feedback. IR Irene R. Attorney Law Practice Used the software for: Less than 6 months ### "This is the real deal for law firms big and small. " May 2, 2025 5.0 No exaggeration - pretty perfect from the start. I feel like I have an entire admin staff at the ready. Pros My priority was to automate documents and no other software seemed able to do so without lots of pain. Smokeball has its roots in document automation! Imagine how surprised and happily stunned when I clicked on Forms and my letterhead with Client address just popped up! If this is how good Smokeball is out of the starting gate, I can't wait till for more. Plus, the tutorials, recorded training are easy and every single time I call Support, the staff is exceptional. Countless reassurances that I don't need to rush. They are as excited working there as I am using the product. Simply amazing. Cons Billing is tricky to begin with but, as I said, the support staff makes it easy to get going. Everything becomes so intuitive - the software anticipates your needs and has the next step already built in. The designers are experienced in law and technology, but also in interface logic. Switched from [8am MyCase](https://www.capterra.com/p/115613/MyCase/) Hoped that document management, automation would be better and all I can say is there is a lot of genius behind this software. The actual use is better than I expected and getting better everyday. Review Source Response from Smokeball May 6, 2025 Wow, Irene--thanks for your detailed recommendation. We're so thrilled that Smokeball has exceeded your expectations. We're here for you whenever you need us! WS Whitney S. Paralegal Law Practice Used the software for: 2+ years ### "Easy to Use and a Great Program!" May 28, 2025 5.0 Overall, my experience has been excellent, and I will continue to use Smokeball over other programs. Pros I appreciate how user-friendly the software is. It's especially helpful when training new hires, as it's intuitive and easy for them to learn. I also value the team's openness to feedback—they're consistently receptive to suggestions and proactive about making updates that enhance the program's overall efficiency. Cons I don’t have many complaints, but one challenge we’ve encountered is with scheduling across different time zones. When an appointment is created in one time zone and someone in another time zone views it, the time can shift incorrectly, leading to confusion. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) Costs and not easy to use. It didn't mesh well with our legal practice and it was hard to navigate. Review Source JS Joel S. Firm Owner Legal Services Used the software for: 2+ years ### "Love it smokeball style. " May 28, 2025 4.0 Very good. Customer service is responsive, and staff is very pleasant. I enjoy being able to find a human when needed and the responsive of needing templates is good. Pros The total bundle of CRM billing, and document drafting. In addition to the aforementioned, the updates and improvements continue to develop with advancements in technology and the law. Cons The cost of attorney licenses. moreover, the support staff licenses are nearly cost prohibitive. I have not hired support staff due to the cost of the support staff license. There should be a support staff rate of under $100. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) I cannot remember. I do not know. It was a long time ago. Review Source Response from Smokeball May 30, 2025 Thanks for your review, Joel. So glad you're loving Smokeball! We'll share your feedback about the support staff license rate. GG Genie G. Managing Partner Law Practice Used the software for: 2+ years ### "Smokeball Is The Best!" May 28, 2025 5.0 Outstanding. As I said above, I would not be able to practice without Smokeball at this point. It makes everything so easy. Pros Almost everything. I honestly don't know how we ever practiced without Smokeball. I especially love their integration with InfoTrack for Court e-filing and their workflows. Their customer service is wonderful and they are very reception to ideas and suggestions from their clients. Cons I'm honestly not sure - so far I like everything about it and we have been using it for almost ten years. Alternatives considered [8am MyCase](https://www.capterra.com/p/115613/MyCase/)[Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Smokeball Much more receptive to suggestions; excited to be part of a new product. Review Source Response from Smokeball May 30, 2025 Thanks for your rave review, Genie! It's been wonderful to partner with you over the years and support your firm. We're here for you. SS Sidney S. Attorney Legal Services Used the software for: 2+ years ### "Smokeball Review " May 28, 2025 5.0 Smokeball is easy to use and great for automation. You can store files and the search engine is great for finding documents when you can’t remember case names. Pros The app on my phone is my favorite part. I can access my clients files from anywhere. It is easy to use and makes pulling files in court easy. Cons I wish there was an easier way to crest all invoices without having to Open each matter separately. Otherwise I love everything. Switched from [Filevine](https://www.capterra.com/p/140815/Filevine/) Easier to use than filevine. Much more user friendly Review Source Response from Smokeball May 30, 2025 Thanks for your review, Sidney! So glad that Smokeball is user-friendly and helping you work no matter where you are. MC Mark C. Owner Law Practice Used the software for: 2+ years ### "How To Get Your Life Back With Technology!" June 5, 2025 5.0 In addition to the value in my practice customer as a client management tool but also in creating documents for clients, the support at Smokeball has been top shelf. Pros Smokeball has been an incredible asset in my practice not only as a client management tool but also in creating documents for clients. Cons Even though it may be surprising, I do not have anything negative to say about my use and experience with Smokeball. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/)[Clio](https://www.capterra.com/p/105428/Clio/)[Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Reason for choosing Smokeball More integrated elements for client management. Review Source Response from Smokeball June 10, 2025 Love hearing that Smokeball is such a valuable asset to your and your practice, Mark. We're here for you! KP Kenneth P. Attorney and Co-Owner Legal Services Used the software for: 2+ years ### "Mostly Satisfied" May 28, 2025 4.0 4/5. I think it is overpriced, but at least it is always improving. Would be great to have a ChatGPT integration tool that is confidential. Its way better than Archie right now. Pros File organization and templates, billing, email and document integration with Microsoft Teams, cloud based encrypted technology. Cons Sometimes its slow and doesn't work correctly. Feature requests/support requests are not always resolved promptly. Archie makes a lot of mistakes. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Smokeball Google reviews were the best at the time. Review Source Response from Smokeball May 30, 2025 Thanks for your feedback, Kenneth. The beauty of Archie AI is that it's integrated directly into your firm's instance of Smokeball so it's completely confidential and secure. No data is shared with third parties. The Archie Prompt Library is a great way to get the exact, accurate results you want: https://www.smokeball.com/product-updates/archie-upgrade-march-2025 And we're continuing to evolve and expand Archie AI's capabilities! ST STEPHANIE T. Paralegal Law Practice Used the software for: 2+ years ### "User Friendly" June 4, 2025 5.0 It has been very easy to use and learn. We started using it 8 years ago and I utilized the "SmokeBall University" online webinar to get a feel for it. I do love the continuing education classes and have done a ton of them! Pros I love the case management aspect and also the tasks aspect (auto and assigned). My absolute Favorite: The ease of use of integrated Infotrack - love the fact that filed documents go into the client file automatically. Cons Integration with Family Law Software has issues when you need to update it, but it doesn't let you know when it's time to update it. Review Source Response from Smokeball June 10, 2025 Stephanie, we've loved working with your firm over the years and are so glad to hear Smokeball is easy to use. The InfoTrack integration is a game-changer for sure! KH Kenneth H. Owner Law Practice Used the software for: 1-2 years ### "Good product. Helpful." May 28, 2025 4.0 I am a customer from 2018, so I am a long time user. They used to create documents for you but ended that service, otherwise I find the product very useful. Pros Helps keep me organized. I like that I can save attachments right into the file. I like that it makes emailing easy. The most surprising great feature is that it can combine documents into a pdf and automatically create a table of contents. Cons The billing module is generally very difficult to use. I do not like how it posts payments. I would like to able to add in payments. Review Source Response from Smokeball May 30, 2025 The combine PDFs feature is a fan fav! Sometimes it's the small features that have the biggest time-savings. Thanks for sharing your feedback, Kenneth. If you'd like complimentary training on Smokeball's billing, you can book time with one of our billing experts here: https://support.smokeball.com/hc/en-us/articles/6114330486423-Schedule-Training-for-Smokeball-Prosper#billing-q-a-training-0-6 CK Chrystal K. Sole practitioner Law Practice Used the software for: 2+ years ### "Smokeball makes my practice soar!" May 29, 2025 5.0 I cant believe I've been using it for 8 years now and im just delighted with it. Very few complaints! Pros 1\. Great customer service 2. Great value for the money 3. Keeps me organized and on top of deadlines 4. Complete digital history of every file Cons I wish they had not reorganized forms and documents. It was easier to find things before. I can't think of anything else! Review Source Response from Smokeball June 4, 2025 Chrystal, we've loved partnering with your firm over the years. Thanks for your rave review! We're here to help you continuing soaring. :) BW Brian W. Associate Attorney Law Practice Used the software for: 1-2 years ### " \[sensitive content hidden\] is great!" May 28, 2025 5.0 Smokeball is great for organizing matters and \[sensitive content hidden\] has really made me more efficient. \[sensitive content hidden\] ability to find certain information in a matter or draft correspondence is a gamechanger. Pros \[sensitive content hidden\] is great, so long as you have a sufficient prompt. With a sufficient prompt \[sensitive content hidden\] can assist in almost any possible way. Cons Excel does not interact well with Smokeball. Often times Excel freezes up and I must restart the program. Also upon saving a spreadsheet Smokeball will not show the formula's that are input.. Review Source Response from Smokeball May 30, 2025 So glad you're loving Archie AI and it's making you more efficient, Brian. We appreciate the feedback on Excel as well! KM Kristi M. Legal Assistant Legal Services Used the software for: 2+ years ### "Two thumbs up for smokeball!" June 4, 2025 5.0 Smokeball has been a great program to work with. If you do ever have any problems it is easy to get in touch with someone from support. Pros It is easy to look up information in files. If your not able to find something you can easily search key words to find the document your needing. Cons Smokeball does not always sinc with outlook, so sometimes events do not show in smokeball, but does show up on outlook. Review Source Response from Smokeball June 9, 2025 Thanks for your 5-star review, Kristi. We're always here for you! BM Brianne M. Lega Assistant Law Practice Used the software for: 2+ years ### "User Friendly" June 4, 2025 5.0 While Smokeball has been my only experience with client management software, it is user friendly. The tech support is always helpful. Pros Extremely user-friendly and easy to teach to new hires. The ability to create customizable task lists and modify them as necessary is essential. Cons Smoke Billing feels a little clunky - there are several ways of doing the same thing, which sometimes makes training difficult. Review Source Response from Smokeball June 9, 2025 Thanks for your 5-star review, Brianne! Love hearing that Smokeball is so easy to use--and to teach other staff. We're always making updates and improvements based on client feedback, so if you have any specific suggestions about Smokeball Billing, please let us know! JPH John Paul H. Senior Associate Attorney Law Practice Used the software for: 2+ years ### "Great Software " May 28, 2025 5.0 Satisfactory and competent. The billing software is modern and allows a real time look at daily +\\- for all client files. Pros Filing integration for lawyers filing documents online and through Smokeball, then the documents, when filed, automatically save to the client’s Smokeball file. Cons Con would be the price, I believe it to be too high for the max package which is required for any attorney. Review Source Response from Smokeball May 30, 2025 Thanks for your 5-star review, John Paul. We're here to make work as easy as possible for you and your firm. AR Amie R. Paralegal Legal Services Used the software for: 2+ years ### "Smokeball is awesome!" May 28, 2025 5.0 We've been using Smokeball for several years. It has helped our office become more efficient and it's easier to find documents compared to sifting through a paper file. Pros I like the fact that it creates efficiency within the work place. I also really like Archie, the AI. Cons I can't think of any down sides to Smokeball except maybe that at times I can't get it to sync with Outlook 365 if we calendar through Outlook. Review Source Response from Smokeball May 30, 2025 Love hearing that Smokeball has made your firm more efficient and less paper reliant, Amie. Thanks for your 5-star review! KV Kat V. LA Law Practice Used the software for: 2+ years ### "We LOVE Smokeball" May 28, 2025 5.0 Our entire team loves Smokeball. I have looked at other programs and Smokeball is consistently the better choice. Pros I love the organization. The workflows and task lists are set up in a user friendly way that are easy to navigate. Cons The only problem I have ever had with smokeball is an occasional lag, but the support team has been extremely helpful in fixing the issues. Review Source Response from Smokeball May 30, 2025 Kat, thanks so much! We're thrilled to hear that your entire team loves Smokeball for its ability to keep you organized and efficient. We're always here for you. SB Scott B. Attorney Law Practice Used the software for: 1-2 years ### "Perfect for on the go attorneys " May 28, 2025 5.0 Overall very pleased. The continuous updates ensure that things keep working smoothly. Not having my files on my computer protects them from loss or hacking. Pros I love the ability to have my files anywhere I am. I’ve brought my computer to depositions and trials without needing boxes of paper. Cons Some of the interfaces, particularly the one for tracking settlement discussions, are a bit clunky and difficult to use. Review Source Response from Smokeball May 30, 2025 So glad that Smokeball keeps you in the know while you're on the go, Scott. We're here for you and constantly making updates based on client feedback--so thank you! RL Ramona L. Paralegal Law Practice Used the software for: 1-2 years ### "A great Software to add to your Law Firm" June 4, 2025 5.0 Using the Smokeball software on a daily basis has been a great experience, I have used lots of different software systems and this system is above average. Pros I like that Smokeball is easy to navigate, I also like that there are small update that do not drastically change the format. Cons Smokeball billing definitely has a learning curve, I believe it's the hardest part of learning the Smokeball software. Review Source Response from Smokeball June 10, 2025 Ramona, glad to hear that Smokeball is user-friendly and a step above other practice management software. Thanks for your review! BO Bryanna O. Office Manager Chemicals Used the software for: 6-12 months ### "Smokeball Review" September 19, 2025 5.0 Our overall experience with Smokeball has been lovely. We are always trying to better our company in anyway that we can. Smokeball has been a delight to work with Pros The thing that we like most about Smokeball is the dedication that the customer service offers. They are very knowledgeable individuals who are only looking out for your best interest. Cons There is nothing that I can pin point that we don't care for with Smokeball. They are brilliant at letting your company shine. Review Source Response from Smokeball September 26, 2025 Bryanna, We're thrilled to hear your customer service experience with Smokeball has been satisfactory. We are lucky to work with you! Thank you for the stellar review :) KB Kelsey B. Paralegal Law Practice Used the software for: Less than 6 months ### "Smokeball is Neat" May 28, 2025 5.0 I have found Smokeball to be one of the easiest legal software to learn and use. I would highly recommend it. Pros Easy to use and integrated with other applications that I use daily. Also easy to communicate with others on the app. Cons My only complaint is that it is not compatible currently with the new version of Outlook. It is not a major issue, however. Review Source Response from Smokeball May 30, 2025 Kelsey, thrilled to hear that Smokeball is one of the easiest and best legal softwares you've used. Appreciate your feedback on the new version of Outlook--update on that coming soon!! CG Crystal G. Legal Assistant Law Practice Used the software for: 2+ years ### "A Game-Changer for Legal Efficiency!" November 19, 2024 5.0 Smokeball has been a game-changer for managing our firm! The intuitive interface, seamless organization of case files, and powerful automation tools have significantly increased our efficiency. The customer support team is always helpful and responsive, ensuring we get the most out of the software. I highly recommend it to any legal professional looking to streamline their workflow and save time! Pros User-friendly interface that makes managing cases and documents simple, even for those less tech-savvy. Automating routine tasks like document creation, calendaring, and billing saves time and reduces errors. My favorite is the accessibility of the case files and documents securely from anywhere, promoting flexibility and remote work. Cons While the interface is user-friendly, the extensive features may require time and training to be fully mastered. Review Source Response from Smokeball November 25, 2024 Love to hear that Smokeball has changed the game when it comes to managing your firm, Crystal. We really appreciate your glowing review! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.