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Smokeball

Reviews of Smokeball

4.8 (267)
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Provider data verified by our Software & Services Research team, and reviews moderated by our Reviews Verification team. This page was last updated on October 27th, 2024.
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Pros

  • Training and onboarding are fantastic. Customer Support is on top of things and great to help and give feedback.

  • The ability to integrate e-mail, Word and Adobe is way better than the program we used to have, and the layout and organization is wonderful.

  • I love that it can generate PDFs from within the program, can generate emails easily,ķ has a section for memos and notes and the communicate app is super helpful.

  • It is very efficient and easy to learn and operate. It has amazing features to keep you on top of your law practice.

Cons

  • Some of my clients hae problems utilizing their encryption tools called "communicate" because it requires google Chrome, but most figure it out-- I would use it more if it worked more seemlessly.

  • The downside of this product is that it is not completely cloud based.

  • Smokeball refuses to refund the unused portion of our license renewal which is approximately 1 year, over $2,000. No one is using the Smokeball licenses and they have not been used for 3 months.

  • When it didn’t work for us they refused to cancel or assist me in any way. I was never given a support person to launch the product.

Most Recent Video User Review for Smokeball

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Video Review
Vendor ResponseBy Smokeball on April 15, 2024

Jennifer, thanks so much for your 5-star review and recommendation. We're thrilled that Smokeball has made your daily practice so much easier and streamlined. Also happy to hear that you utilize our ongoing feature updates and integrations. We're always here for you!

Smokeball makes managing a legal practice simple.

5.0
Posted on March 6, 2024POSTED BY:

Jennifer G.

PartnerLaw Practice
Reviewer Source

Showing Most Helpful

Showing 25 of 267 reviews

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Furqan M. avatar
Furqan M.
Partner
Legal Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
November 29, 2020

"SmallLaw Review"

Overall: Overall, an excellent software and definitely worth considering for your law firm, especially if you handle real estate transactions.

Pros: 1. Smokeball is an "everything" platform. We realized we were only using the other softwares for billing/invoicing, but found little use for them otherwise. Smokeball, on the other hand, is much more versatile. We track our to-dos there, create workflows, assign tasks/projects to others at the firm (it avoids the back-and-forth internal emails), share our draft documents with client through a secure portal, and much more! 2. If you are a real estate transactions law firm (as we are), Smokeball is the only platform specifically designed for that practice area. We love that it automatically calendars deadlines, has templates built in, and otherwise automates much of the closing process for us (and avoids costly mistakes such as missing a deadline).

Cons: 1. Cost (yup, it's one of the more expensive options you'll find out there). But when evaluating options, the thought process should be whether you will save some time by implementing the features of the software. And if so, a few extra bucks monthly is well worth it. 2. A little glitchy at times. We sometimes would create an invoice but would not be able to load it or send to a client until the next day. I have no idea why this happens, though it hasnt been a big issue for us. 3. Requires you to invest a lot of time to set up to automate your documents and learn how to modify them as you go. But, again, it is time well spent.

Switched From: CaseFox
Reasons for Switching to Smokeball: Looking for a more versatile platform for legal management.

Vendor Response

By Smokeball on June 23, 2022
Thanks for the review, Furqan.
Jacob H.
Associate Attorney
Legal Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 19, 2024

"One Year Later"

Overall: Overall, the experience has been excellent. Other than the mobile application leaving much to be desired, the desktop-based application has been fantastic. They offer a wide variety of functionality, and their technical development team has been incredibly helpful in responding to our communications with them. There is so much good to be said about the product offered. Having seen a number of other practice management solutions, nobody else comes close to the full functionality of Smokeball for most practice areas.

Pros: Smokeball is an incredibly easy platform to use, and is a true "all in one" platform for practice management.

Cons: Smokeball's mobile application needs serious work.

Alternatives Considered: CosmoLex, MyCase, CARET Legal and Clio
Reasons for Choosing Smokeball: Smokeball was the superior platform when demoed, and Smokeball automation blew everyone else out of the water.
Reasons for Switching to Smokeball: Practice Panther functionality left much to be desired.

Vendor Response

By Smokeball on May 1, 2024
Jacob, we're so glad to hear that your experience with Smokeball has been fantastic and that when it comes to practice management solutions, no one comes close to Smokeball! We so appreciate your 5-star review.
Patrick B L.
Owner
Law Practice, Self-employed
Used the software for: 6-12 months
Overall Rating
3.0
Ease of Use
3.0
Customer Service
2.0
Features
4.0
Value for Money
1.0
Reviewer Source
Source: Capterra
March 10, 2024

"Do not use "

Overall: Negative. Use MyCase instead. The year commitment was unbearable.

Pros: Not much. It wasn’t special and it costs too much

Cons: The annual contract and the refusal of the staff to listen to my complaints.

Alternatives Considered: Clio
Reasons for Choosing Smokeball: I was promised products that did not work.
Switched From: MyCase
Reasons for Switching to Smokeball: Sales pitch that was false. I hate Smokeball

Vendor Response

By Smokeball on March 13, 2024
We’re sorry to hear that your experience has been anything less than excellent, Patrick. In our 10+ years in business, we've rarely gotten this type of feedback. After receiving your inquiry about the contract term, our team reached out to see what issues you were facing but did not get a reply. Our goal is to deliver an excellent product and fantastic client service to help you run your best firm. We'd love to work with you to ensure you still have this experience as a Smokeball client. Your account manager will reach out to you shortly. Again, we apologize that your initial expectations did not align with your current experience and are eager to bring those two into alignment.
Andy P.
Attorney
Law Practice, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 6, 2024

"10/10 Would Recommend"

Overall: Smokeball has been a tremendous help with moving our law firm forward.

Pros: The texting feature is a fantastic option to reach clients who don't use email.

Cons: It would be nice if there was a higher limit count on messages sent through the texting portal.

Switched From: Time Matters
Reasons for Switching to Smokeball: Our firm needed something that was more up-to-date with the growing technology.

Vendor Response

By Smokeball on August 13, 2024
Thanks for your 5-star review, Andy! So glad that Smokeball tremendously helped your firm progress. That's what it's all about!
Brennan H.
Attorney
Legal Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 22, 2024

"Useful and Intuitive"

Pros: Smokeball is useful for managing any number of client files. The fact that it keeps contacts across all cases makes it easy to send form letters and make service lists. It also auto-generates captions.

Cons: I wish I could download documents from smoke ball directly rather than opening them and clicking save as and saving it. Maybe there's a better way to do it, but I haven't learned it.

Switched From: Legal Files
Reasons for Switching to Smokeball: I moved companies, so I started using the software at this company. I definitely prefer Smokeball to Legal Files.

Vendor Response

By Smokeball on February 28, 2024
Thanks for your review, Brennan. To quickly download a document from Smokeball to your computer, you will just right-click on the file and select export. If you have any other questions, our Support team is always here for you! https://support.smokeball.com/hc/en-us
John M.
Attorney
Law Practice, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 23, 2023

"Document automation is great with this software"

Overall: It's been great. They have advance greatly over the years.

Pros: Document automation, storing emails with the matter, document organization.

Cons: When you schedule an event inside a matter, rather than on the calendar directly, it will not alert you that you have a conflict with your new appointment.

Switched From: Amicus Attorney
Reasons for Switching to Smokeball: More functionality with Smokeball. Easier to use.

Vendor Response

By Smokeball on December 26, 2023
Thanks so much for your 5-star review, John. Document automation is an amazing way to save time and errors. We're so glad you're leveraging this Smokeball feature. Thanks for your feedback on how events calendared inside a matter don't reveal a conflict. We'll share this with our product team!
Michelle G.
Attorney
Legal Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 22, 2024

"We couldn't practice law without it"

Overall: We are so happy that we found Smokeball four years ago and couldn't imagine our business running as seamlessly with any other case management software.

Pros: It is very easy to use and they keep updating the product. If we have an issue, they are quick to help us.

Cons: Sometimes there are glitches and the calendars don't update or we have to wait for tickets to get responded to.

Switched From: Clio
Reasons for Switching to Smokeball: After research, we thought that Smokeball would offer more useful features for our practice

Vendor Response

By Smokeball on February 28, 2024
Thanks for your review, Michelle. We love to hear that Smokeball is essential to your practice. We're always here for you!
Amanda A. avatar
Amanda A.
Paralegal
Legal Services, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 29, 2024

"Highly recommend"

Pros: I've been using Smokeball for a couple years now, at my previous law firm and now my current. The system is super easy to use and I even recommended it to my current firm as they were searching for a new system. Would highly recommend.

Cons: I can't think of anything I dislike about Smokeball. The setup and use of the system has been easy and super helpful in cleaning up our previous system.

Switched From: TrialWorks
Reasons for Switching to Smokeball: Our previous system was very messy and had a lot of issues that were complicated to fix

Vendor Response

By Smokeball on June 6, 2024
Amanda, this is wonderful to hear! We're so glad that Smokeball is easy to use and helping your firm run more efficiently. Thanks for your great review and high recommendation.
Tim J.
Partner
Law Practice, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
March 4, 2024

"Smokeball works well"

Pros: It is more robust than browser based formats. Many people use it and in general its pretty strong.

Cons: Outlook and smokeball dont always go together like peas and carrots. Sometimes syncing can take a bit.

Switched From: MyCase and Clio
Reasons for Switching to Smokeball: I used to be Mac Exclusive. If you use a mac, Smokeball doesnt really work. With PC its great.

Vendor Response

By Smokeball on March 5, 2024
Thanks for your 5-star review, Tim!
Matt M.
Managing Attorney
Law Practice, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
3/10
Reviewer Source
Source: Capterra
February 19, 2024

"Smokeball is a game changer for Family Law"

Overall: Great customer service and friendly team,

Pros: Document Automation and Auto Time Tracking

Cons: Mobile Apps Communicate is clunky on mobile. IOS app is hard to use and doesn’t include auto time tracking.

Reasons for Switching to Smokeball: Document Automation features. Practice Panther was very limited to field population function.

Vendor Response

By Smokeball on February 20, 2024
Thanks for your review, Matt! So glad Smokeball has been a game-changer for your family law firm.
Sandra E.
Attorney
Legal Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 30, 2020

"Best practice management software!"

Overall: Our firm literally cannot work without Smokeball. I am not exaggerating one bit when I tell you that it is as essential to our practice as air. When the pandemic began, other lawyers were struggling to figure out how to work from home. Luckily for us, Smokeball is everywhere we are. With help from Smokeball's cloud-based system, we were able to transition to working from home very quickly and easily. Thanks to Smokeball's features -- file notes, memos, timeline, phone messages, email tracking, and activity tracking -- it is easier than ever for multiple staff members to collaborate on a file even though they are not physically in the same space. The integration with InfoTrack/Docusign means that we obtain client signatures without even leaving our desks. And the document automation and contact database make working much easier and more productive in general! I highly recommend Smokeball to any small law firm.

Pros: Email tracking, file notes/timeline. These features make it so much easier for two or more people to collaborate on a file!

Cons: I wish that "to-do" tasks in the system would auto-delete if a matter is canceled or closed.

Alternatives Considered: Amicus Attorney and Clio
Reasons for Choosing Smokeball: I've tried Amicus and I know that Smokeball provides a much better and user-friendly experience.
Switched From: Amicus Attorney
Reasons for Switching to Smokeball: Amicus Attorney is clunky, with way too much involved to get up and running. Also, it didn't have email tracking at the time. So it was a no-brainer to switch.

Vendor Response

By Smokeball on June 23, 2022
Thanks for your feedback, Sandra.
Jamie J.
Paralegal
Law Practice, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 24, 2020

"Great software for small law practice"

Overall: We couldn't run our office without this software.

Pros: Ease of document automation, workflow set up, time & billing, integration with Office products.

Cons: It's automation in pdf is weird to me but I have not played with it or watched any webinars on it yet.

Alternatives Considered: PracticePanther Legal Software
Reasons for Choosing Smokeball: Cost, automation, client communication options, integration with Office.
Switched From: Clio
Reasons for Switching to Smokeball: Cost, automation, client communication options, integration with Office.
Amber C.
Managing Attorney and President
Law Practice, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 24, 2020

"Great time tracking, billing and case management system"

Overall: I have been extremely happy with the move to Smokeball over a year ago. My billing has increased and the usage of the system helps me coordinate and keep up with my case load.

Pros: The time tracking and integration with MS Outlook and Word.

Cons: The start up of the program takes a little bit.

Alternatives Considered: Clio
Reasons for Choosing Smokeball: The training and integration with time tracking made it the best choice for my firm.
Reasons for Switching to Smokeball: More robust. Practice Panther was fine for billing and some minimal case management, but SB has it all and more. The time tracking alone pays for the difference in price.
Carrie W.
Attorney
Legal Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 24, 2020

"Smokeball is a Keeper."

Overall: Very positive. The software works and whenever there is even a small glitch, the Smokeball team is quick to fix the issue.

Pros: Ease of access across multiple devices. Ability to interface with staff to keep work product flowing.

Cons: Internet based, so if the Internet is down, we cannot work.

Alternatives Considered: Clio
Reasons for Choosing Smokeball: Smokeball has a fully integrated system and Clio required a lot of user programming to pull the parts together to work as a whole.
Switched From: Amicus Attorney
Reasons for Switching to Smokeball: Amicus Attorney was very glitchy and the customer service was terrible.
Joseph H.
Law Clerk
Law Practice, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
3/10
Reviewer Source
Source: Capterra
November 30, 2023

"Smokeball has made a lasting impact "

Overall: Overall, Smokeball has been a great addition to our firm and we thoroughly like it more than our previous case management software.

Pros: What I like most about Smokeball is that it is a user-friendly case management software that helps streamline workflow by integrating various interfaces, which significantly increases work productivity. Moreover, the automatics time tracking insures that I am making the most out of every document I draft, review, and revise.

Cons: The one thing I do not like about Smokeball is the timeframe it would take for their support team to create our templates into forms. Accordingly, my colleagues and I have had to divert billable time to create these "form" documents so that it further streamlines work productivity. Moreover, creating a "form" document is too simplified when certain forms require more complex coding.

Switched From: CosmoLex
Reasons for Switching to Smokeball: My employer made the switch to streamline work productivity by ensuring our ability to operate from a single software.

Vendor Response

By Smokeball on December 4, 2023
We're so glad that our user-friendly automatic time tracking, workflows, and document automation are helping you be organized and productive. We appreciate your feedback around the timeline for templates. We're working to decrease the turn-around times on these. Thanks for your review, Joseph!
Kristi D.
Legal Assistant Paralegal
Law Practice, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 16, 2023

"Best Legal Practice Software"

Overall: Smokeball has been the best lawfirm software yet! We have gone through 3 others and finally found the one! It has everything and is easy to navigate. All of our files are stored online making it easy to work anywhere. I highly recommend!

Pros: All of our files are stored online making it easy to work anywhere. Form automation, court rules integration.

Cons: whenever we dislike something or want something to add to our program they typically implement it at some point with updates.

Switched From: Practice Partner and ProLaw
Reasons for Switching to Smokeball: Terrible programs, didn't do all that smokeball offers us

Vendor Response

By Smokeball on November 17, 2023
Kristi, so glad to hear that Smokeball is making your work easier and more integrated. Thanks for your 5-star review!
Samantha S.
Paralegal
Law Practice, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 30, 2023

"Smokeball is smokin its competition. "

Overall: My overall experience with Smokeball is rated a 10/10.

Pros: I love the functionality of Smokeball. It's so easy to use. The customer service is so helpful and quick to respond.

Cons: I'd like a better integration with Quickbooks.

Switched From: Clio
Reasons for Switching to Smokeball: Clio sucks. I am much happier with Smokeball.

Vendor Response

By Smokeball on December 4, 2023
So glad that Smokeball's easy-to-use functionality is helping you excel Samantha. We'll reach out to get more details on what you'd like to see in our QuickBooks integration. Thanks for your 5-star review!
Amber W.
Paralegal
Law Practice, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 11, 2023

"Smokeball for the Win!"

Overall: We needed a new software system because our old one (very old) was aging out of the version we used and was no longer going to be supported. When looking at other options with them, they determined that our firm just wasn't big enough for their software. They tried to sell us on a smaller platform that they had purchased, but after demo-ing for a week I knew it wouldn't work for us. Someone had mentioned Smokeball to me and to my boss. Since we had both gotten word of it from separate sources we decided to check it out. Kind of a "the universe is telling us something" sort of deal. Once I started working in the demo and seeing how integrated it was, I knew this is the one we wanted. And it was cheaper than our old system! Onboarding wasn't difficult at all. Because we are a smaller firm and we only wanted active cases in the new system we transferred the data from the old system to the new system ourselves. It took a few people a few weeks to get all the data in, but it was great because there was a field for everything and we were able to find a place to the put all the information. Since then, we have trained new employees very easily, we are all using the software to its fullest potential. We all watch extra webinars and training videos when they come up and are continuing to improve our use of the software. It is really a very easy system to learn. Everything is logical. The forms and templates are a dream to work with.

Pros: The thing I like most about Smokeball is how integrated with other programs it is. I can create and save Word documents from inside the software. E-mails and attachments in Outlook are so easy to link. We changed the way we use our scanner so that it goes to our e-mails instead of a folder on the old server because it is so easy to get the documents into the correct file and name them correctly at the same time through Outlook.

Cons: The only thing I feel like Smokeball is missing is a date calculator. I miss being able to calculate forward and backward choosing calendar days or court days and such. Calendaring rules are great, but sometimes I need to know when I can schedule a motion for BEFORE it is calendared.

Reasons for Choosing Smokeball: The fields in their forms were not customizable enough. I remember not being able to tell the software that I wanted a date to appear in words and not just digits. There were also issues with the calendaring system when using rules.
Reasons for Switching to Smokeball: Abacus was no longer going to support our version. (It was from like 1995)

Vendor Response

By Smokeball on October 13, 2023
Amber, thanks so much for your thoughtful review! We're thrilled that Smokeball is streamlining your processes and making your work more efficient. It's also great to hear that onboarding was easy and that Smokeball is intuitive to your new staff. I'll pass on your great feedback about calendaring dates to our product team. Thanks again!
Mivhelle S.
Owner
Law Practice, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
2.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 9, 2023

"Love it"

Overall: Life-changing. Has made us so much more organized!

Pros: Organization of matters is great! Time Finder is also very useful

Cons: Could use different labels (ie “divorce” vs. pre-decree”)

Alternatives Considered: Clio
Switched From: Time Matters

Vendor Response

By Smokeball on November 13, 2023
Thanks so much for your review! We're so glad that Smokeball has been life-changing. Our Support and Training teams are always here for you should you need assistance. https://support.smokeball.com/hc/en-us
Joseph H.
Attorney
Law Practice, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: SoftwareAdvice
August 18, 2023

"Satisfied customer"

Overall: I enjoy Smokeball and recently looked into Mycase. Do not consider Mycase. I was informed by Mycase that the integration process would be easy and would take 5-10 days. Those were lies. I have 4+ years in Smokeball with over 1000 files.

Pros: I am able to pull up any document while in court along with access to my client. I am able to conduct a conflict check within minutes.

Cons: The billing program requires me to exit out and enter another program. Least favorite part of Smokeball.

Alternatives Considered: MyCase

Vendor Response

By Smokeball on August 31, 2023
Thanks for your 5-star review, Joseph. I'm so glad to hear Smokeball makes conflicts checks a breeze and that you can access everything you need on the go.
V. Diane M.
Associate Attorney
Law Practice, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 19, 2020

"Associate Attorney"

Overall: Just about the time we got Smokeball we reduced our secretarial staff, so I was forced to prepare most of my own pleadings. Smokeball has made it possible for me to do so. I am always anxious to find out more about what Smokeball can do as, I suspect that I am only using a portion of the total functions available.

Pros: I like the fact that you can click on a file and easily find the document you are looking for; that it tracks your time and can easily be entered into Smokeball billing; that you can find documents by doing a search; that there is assess to the court forms of other jurisdictions and when opened, they are populated with the information in the file; that I am reminded daily about the tasks that I entered; I also like the communicate function which I just found.

Cons: I wish that I could print the memos that I prepare (although I found that I can send them through communicate); I wish there was more training with the pi functions (although I may have missed them); also I wish that I could print the task pages because I often make lists in the "Detail" box.

Reasons for Switching to Smokeball: The firm did. I really didn't use it much.

Vendor Response

By Smokeball on June 22, 2020
Thanks for your glowing review. I've forwarded your questions to your account manager who will be in touch in case we can be more helpful getting everything just right!
Kaley L.
Paralegal
Law Practice, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 30, 2023

"Invest in this software!!"

Overall: Smokeball is our on stop shop for case management... it is so organized and helps us streamline our case management. I love using it to broadly track a case as well as using it to get into more intricate details such as medical provider logs or insurance company information.

Pros: Smokeball makes our case management so efficient and effective through its many integrations (Docusign, Microsoft Word, YoCierge etc.)! It is easy to keep organized while tracking all of the case notes help us be as thorough as possible when working in the files.

Cons: I am eagerly waiting for an intake feature to be added to Smokeball. Otherwise, I do not have any complaints aside from typical software issues, but I understand that SB is in beta and always being improved.

Vendor Response

By Smokeball on August 31, 2023
Thanks for your 5-star review, Kaley. It sounds like Smokeball has helped your firm be more organized and productive while providing a high-level view but access to all the information you need. And I'm thrilled to share that client intake is now live! Here's an overview with links to some "getting started" articles: https://community.smokeball.com/product-updates/what-s-new-client-matter-intake-and-cloud-based-companion-app-956
Jennifer G.
Partner
Law Practice, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
February 26, 2024

"Smokeball makes practice management easy"

Overall: They have great customer service, each time a new feature comes out they help with acclimation, and they are big enough that they have integrations with basically all components of legal practice, which makes the software even more valuable, and true practice management.

Pros: We started using smokeball many years ago when they had less integrations, but it was great for keeping all client documents in once central place, and for document automation. Now they have integrations with many other products we use, like Chicago Title, Court filings, billing, which make the software even more useful. The interface is really easy to use and did not have much of a learning curve

Cons: The billing software is not super intuitive. I also do not like that the price keeps increasing.

Vendor Response

By Smokeball on February 28, 2024
Thanks for your review, Jennifer. We're so glad that Smokeball is making your work life easier and more efficient. We're always here for you!
Deidre' S. avatar
Deidre' S.
Associate Attorney
Law Practice, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
2.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
November 21, 2023

"Good system"

Overall: Good platform, very user friendly and good for the attorney and attorney's office.

Pros: Smokeball is a great platform. I've used Clio and MyCase, both of which are good, but I like Smokeball best.

Cons: The document integration was offered but never materialized. Also could be more accessible for the client.

Switched From: AbacusLaw

Vendor Response

By Smokeball on November 27, 2023
Deidre, thanks so much for your feedback. We're thrilled to hear Smokeball is your favorite legal software. We'll connect with you to learn more about your needs around document integration. We want to ensure you're getting the full value out of your subscription. Thanks!
Marianne P.
Legal Assistant
Law Practice, 1-10 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
1.0
Features
4.0
Value for Money
1.0
Reviewer Source
Source: Capterra
June 30, 2020

"Smokeball is Desparate for your money"

Overall: Our firm has used Smokeball legal software since 2016. We have had 2 licenses which we paid for monthly/yearly. [SENSITIVE CONTENT HIDDEN] in our firm, passed away unexpectedly in December, 2019 at age 64. Our open cases were referred to outside counsel. The practice was closed on March 31, 2020. I have been working with Smokeball in a round-about way since the beginning of March. Smokeball refuses to refund the unused portion of our license renewal which is approximately 1 year, over $2,000. No one is using the Smokeball licenses and they have not been used for 3 months. User beware. I feel this is a scam. This could happen to you!

Pros: The best feature is being able to e-file directly from the matter.

Cons: Customer service passes you from one person to another. No one can answer your questions. Terrible customer service. When I asked to have our files backed up to close the account, 92 files did not come over.

Vendor Response

By Smokeball on July 9, 2020
I'm very sorry to read this. We're aware of this case, and I've escalated it in order to address it as quickly as possible. Of course we're terribly sorry for the circumstances, but we can assure you that we're neither desperate for your money nor a scam; this is an unfortunate case that we'll do our best to assuage.

Video User Reviews for Smokeball

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Smokeball makes managing a legal practice simple.
By Jennifer G.March 6, 2024