Who Uses This Software?

Companies selling B2B (wholesale) to retail stores and other business customers. Works for gift & homewares, food & beverage, hardware & industrial, apparel, consumer goods and more.


Average Ratings

61 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $39.95/month/user
  • Pricing Details
    Questions? Contact us for a custom pricing plan for your deployment.
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Handshake
  • handshake.com
  • Founded 2011
  • United States

About Handshake

Handshake Rep is the leading B2B order entry platform for manufacturers, distributors and wholesalers with sales reps on the road. Gives reps the power to write orders fast, with all customer info and history on hand. Handshake Rep is fully integrated with the Handshake Direct B2B eCommerce website and mobile app that gives your customers 24/7 convenience of online ordering. Capture orders from all of your B2B sales channels with Handshake, integrated to your ERP.


Handshake Features

  • Catalog Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Multi-Store Management
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart
  • Back Order Management
  • Customer Database
  • Inventory Management
  • Order Fulfillment
  • Order Management
  • Real Time Order Entry
  • Remote Order Entry
  • Shipping Management
  • Warehouse Management

Handshake Reviews Recently Reviewed!


Makes writing orders or suggested orders quick and easy.

Nov 21, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Visual format, makes order easily readable by customer. Quick and easy to reference previous orders and info.

Cons: "Syncing data" sometimes goes on for minutes, sometimes I just have to take the order on my notes app and fill in handshake later when it's done syncing. Location services to auto-fill our orders' location would be nice. And integration with our promo pricing (pricescripting) so orders display actual current WS would be helpful, both for informing customers what their order total will be as well as confirming to me the promo pricing will be applied. Not sure if this last point is possible as it involves two separate programs (netsuite and handshake)

Overall: Makes writing my orders very quick and convenient; valuable organized history of customers' orders, as well as a professional looking format for order confirmations or suggested orders.

Save Time with Handshake

Aug 10, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We provided our 65 sales reps with iPad back in 2010 and wanted to utilize it to it's full extent with apps that saved the sales reps time and saved us money. Handshake accomplished both of those. Back then- sales reps were handwriting order forms and faxing them to our customer service dept. Then we had 4 people in our home office manually entering those orders! That is so much wasted time on both sides and there was a lot of room for error. With Handshake- our sales reps can easily find the product, show the images to their account, and place the order within a few minutes. Then the order is sent directly into our system- no more manual data entry. Time saved by the sales rep- 1-2 hours each day, which means they could see an extra customer during the day (and make another sale!) or not have to work at night. Time saved by the home office 4-5 hours per day. Now 2 of those 4 people in our home office have been moved to other open positions in the department, saving us money that would have been spent hiring someone new. Overall the experience with Handshake has been exceptional. It's a great product, easy to use and very efficient. We now have over 200 sales reps internationally that have been using Handshake for almost 4 years and they love it!

Pros: Great customer service, very knowledgeable and courteous. They have a great team at Handshake- from the CEO to the Customer Support Specialists. There are no regrets with choosing Handshake for our sales rep ordering tool.

Cons: Just keep doing what you are doing Handshake!

This program makes order writing and submission easier than ever

Nov 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Writing, confirming, and tracking Purchase orders is simple for factories, reps, and customers. Order writing can happen while walking on the sales floor with the buyer and looking directly at the current inventory on hand. Many Customers do not track their Purchase orders very well...so we are able to send them a copy instantly to their email....and they never "don't remember placing the order".

orders can be easily split for multiple ship dates.

Cons: information in the order history changes when products are discontinued. It makes finding replacement with current product offerings more difficult.

Have not written an order for over 3 years

Aug 04, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: For producing orders quickly and reliably there is no equivalent app for electronic devices. it is slick and easy to use for my sales team. I use it on my iPhone 6 plus as my preferred device for creating orders as the iPad is sometimes not on me so I can run everything from this device including upto date sales reports. If a customer rings I can do the order there and then while on handsfree. I have all there sales history and the sales can be confirmed, emailed to client and in the office within seconds of saying good bye to my client. It does not get any better than this for creating orders.

Pros: Not complicated Can be used on iPhone or iPad Very very quick and we have thousands of skus and each reps produces up to10 orders a day and we have had not a single issue in 3 years Customer history is an invaluable sales tool Customer support the best I've ever experienced considering we are in Australia and there in USA Product matrix or variants

Cons: Not a single Con but Wishlist Able to produce a customer credit easily Customer history sorted there category in addition to the default date taken A user field that can be used to sort and filter customers by a unique run code A 4x2 grid or similar for showing product catalogue as we have to many products for the single item view

HS is a great order writing app. it has changed my life, my company's life & my sales reps lives

Nov 20, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: handshake is easy to use, lots of options, speeds up the order writing & transmission process, great customer service

Cons: there are some features that i wish could be changed, and most eventually get changed, but not all

for example, i wish a product could be listed on more than one category

Overall: as i explained in all the other questions, handshake simplifies and speeds up order writing, order transmission, submitting possible orders to clients, the many reports help alot, and on and on. handshake is AN INDISPENSABLE PART OF MY BUSINESS. don't know how i got along with out it, and don't know how i could get along without it in the future. keep up the good work

Way to many issues. Stay in constant contact with customer support

May 22, 2018
2/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: HS is very easy to be mobile with it. HS allows use without having internet which is great for our company.

support team is very helpful.

Cons: Way to many bugs/issues. How does tax not come standard on a sales order app/system??? Then was sent info on how to write the tax syntax myself. Then tax didn't show up on the mobile devices or it had 6 or so lines duplicated of the tax rate and took two months to get it straight. Have to create & maintain multiple lists just keep accurate taxes for customers. Random deleted orders, duplicate customers on mobile devices. One salesman's orders for one customer keep saying the customer was deleted but that customer is clearly in the system. HS doesn't completely update with QB on unit prices. HS doesn't have a profile for users to have their info show on their sales orders. Barcode import didn't work so had to change each manually after customer support didn't have a solution. It defaults to color printing and no way to change the default to black. Always wants to print two pages even if the order is less than half a page long. I have been in pretty constant contact with the customer support team since we started using because of all these issues.

Overall: Syncs with QB, allows our team o be more connected

Capterra loader

Happy handshaking

Oct 30, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We get hundreds of handshake orders every week from customers big and small.

The onboarding was fantastic and I enjoyed my weekly calls with their integration specialist.

The software was flexible and was able to adapt to our company needs.

Cons: The sync had unanticipated challenges and though improvements are being made created some issues for customers.

The development has been slow for custom features that are company specify.

Overall: Great. We are able to service customers with technology that is advanced and feels cutting edge. Customers love the pictures and being to see you new items. We're now starting to offer programs through handshake and I have also benefit from having an online website which is in past What is an underappreciated feature by chex.

I love that it is easy, simple, and quick!

Nov 15, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: What I like most about Handshake is that it is a simple set up process to enter customers and products and customer service is great! It also has Q & A section and tutorials available which is so helpful.

Cons: What I like least about the software is that it needs to be available on tablets also not just ipads/iphones. I would also like to be able to run reports from the desktop version instead of switching between the ipad and computer.

I have found the app easier to use than other apps in the past.

Apr 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of finding products by category and brands, I often skip ordering from another vendor because using handshake will save me time.

Cons: I don't like that when using the camera feature I have to press camera before every use, I would be happier if after each scan it would just automatically go to my camera.

Overall: It saves me a lot of time in placing my orders and I like that it gives me a total for my order right away.

Very Frustrating

Jul 18, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

Comments: We don't recommend Handshake.

Pros: We Started to use Handshake about 3 years ago. At first, their customer and support service was very responsive and we had no major problem for the first 3 months in 2018.

Cons: We are using Handshake for about 3 years. It is an everyday battle. It takes a lot of time from us to navigate the issues and their customer service is not responsive at all. Especially from May 2018, nobody is answering our calls in their support team. And when we email our issues, it takes more than 2 weeks to get resolved. Right now we are experiencing lots of issues from June and many of the critical ones are still unsolved. Most of the issues are about the Handshake Direct. We have product missing in different customer groups. We have syncing issues & .......

Easy to use - really intuitive

Nov 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our sales reps range from 25 to 65, and all of them can handle using Handshake without problems! It's really simple to place an order, and follows a really intuitive path to getting the order in.

Cons: Sometimes there are disconnects with using the program - like their servers will be down or you can't sign in. But that happens rarely.

I use handshake to enter orders in my role in outside sales.

Jan 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love being able to enter orders in the field, so they are place din real time. The product images are right next to the description, making it very easy to review the orders with the customer.

Cons: I wish there was a way to integrate the items that are out of stock with this software, so we would not be able to place an item that is currently out of stock. Right now we have to make sure we are always aware of what is on the out of stock report, which our company sends as a daily email.

Saves hours of time on order entry.

Apr 23, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like most about eliminating double entry of orders. It connects automatically into our accounting software. It's great to take the app as our catalog and skim through the products with a breeze. Being able to email the customer the copy of the order with the images is a great feature.

Cons: When syncing, it's hard to troubleshoot what could cause the error. The system doesn't tell us exactly what is causing the sync error. UPC numbers has input manually. It doesn't sync with the accounting software automatically. Also new items takes longer to setup due to manual UPC update.

Overall: Saving hours of order entry time and order taking time.

Love the program, but it kicks me out sometimes when I'm taking inventory

Apr 20, 2018
1/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Ease of use. Quicker than paper inventory. Lots of good data available. I T is constantly updating .

Cons: Needs work. With the application that we USA, the pictures should be sharper for color separation and the product names, sizes and inventory availability should be on one page to expedite ordering.

Handshake has made entering and submitting orders incredibly easy and efficient....love it!

Apr 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Able to fix mistakes easily. Can change and duplicate orders in a flash. It flows extremely well with between customers and inventory.

Cons: They added the ability to take notes on a customer...so nothing comes to mind. The fact that there are constant updates, means that it is constantly improving.

Dependable, Effective, User friendly

Nov 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I enjoy how easy it is to use, I love the simple format and it makes my job a lot more easier and organized.

Cons: I don't like how sometimes it will crash..Although it always comes back with the option to go back to the order you were working on. There's not much else to say!

Overall: Every customer now receives a well written, organized packing slip and invoice. Each order gets taken to the back for other workers to start pulling it and now there is less waiting time since there is hardly any confusion.

As a non tech 68 year old I was apprehensive, now I can't imagine doing without it.

Nov 20, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

Pros: Simplifies the whole ordering process. Having a current inventory status info lowers Back orders.

ease of operation

Cons: Using the flagging operation is of the CIR is tedious. The result with a single order with both credits and order. these should be able to separate and compare numbers

Awesome going paperless

Nov 20, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: No more paperwork on dashboard I like I can get signature and email on the spot. I have my customer information entered and is easy to access.

Cons: When I go to it and times halfway through it takes me back to main screen and I have to remember where I was

Overall: Day to day time saver

great ordering tool

Jan 24, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: ease of use , catalogue, ability to apply discounts by customer.

The ability to add images and on the spot reporting of customer history

Cons: Needs a better back of house reporting system , the ability to choose date ranges

and the ability to filter brands

The perfect app for writing orders at trade shows!

Aug 11, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

4 / 5
Value for Money

Comments: We began using Handshake almost a year ago for the trade shows our company personally attends throughout the year. Prior to Handshake everything was very analog for us, we wrote down orders on carbon copy forms and our customers left our booth with a copy of their order that was completely illegible (the carbon copies were a mess). This also meant none of our show orders could be processed while we were still at the show, because everything had to wait until we got back from the week-long show with the copies in hand before our team could start processing them. With Handshake, we take orders on our iPad minis and as the customer leaves the booth a copy of the order is immediately emailed to them as well as our team back at the office. This allows the customer to have a clear and concise record (with pictures!) of what they ordered and it also allows our folks to process the order immediately as opposed to waiting several days. Handshake has helped in countless ways and really we could not be more happy with how much more efficient we became! The user interface is clean and easy to navigate which is certainly important when taking a customer's order as it eliminates room for error.

Pros: Usability, clean interface, speed, reporting options

My Favorite Business App

Aug 10, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I'm an independent sales rep with multiple lines and have been using Handshake for over 3 years. This app never disappoints and has worked seamlessly on the road and at trade shows. I even use it when customers phone in an order, it is that easy and fast to use. And then with a couple clicks I can send it right on to my manufacturer and a copy to the customer. No more homework at the end of a long day! Set up is easy, and updating pricing and adding new product takes no time at all. The Handshake customer service team has been quick to answer my questions and they have an excellent understanding of what tools a rep needs to get the job done.

Pros: Handshake has made order writing fun, for me and my customer. I have multiple lines at my fingertips with images, pricing and product details. The search feature works quickly and with 15,000+ sku's that's important! I could go on but I think the five stars I gave in every category speaks for itself.

Excellent, use everyday to process orders

Nov 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Software is very easy to use and processes very quickly. Really like the reports section and being able to see all orders from a particular time period.

Cons: A little clumsy when looking at past orders for clients. List scrolls back up when get out of an order's details. Would like to see a list of products in the order history list for quick reference.

Overall: Clear understanding and quick reference of how much my clients order

Overall very good

Apr 10, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Ease of use, inventory is updated with each sync, ability to use bluetooth scanner, reports are easy to run

Cons: Seems like the program "freezes" on occasion, unable to open an existing order. Only retains orders for approx. 60 days

Alta Supply

Nov 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of getting critical product information to all of my customers

Cons: No android app available for customers who don't have an iPhone

Overall: Has been instrumental in separating us from our competition

A wholesale must have

Nov 15, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: The flexibility and ease of taking orders during tradeshows really revolutionized how productive we were able to be during show periods. With a robust catalog, Handshake makes it seamless for us and the customers.

Cons: There is no payment processing currently available to capture payments. Setting up skus is somewhat time consuming and manual.

We recommend Handshake to everyone we meet.

Aug 21, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Elk is an Australian based fashion and accessories brand with over 800 customers worldwide. We have salespeople and rep groups on two continents, and multiple currencies all of which Handshake handles with ease. We have been working with the team at Handshake for over 5 years now, since the very beginning and couldn't be happier with the app and the personalized service that comes with it. Handshake has helped us to grow our wholesale business worldwide by putting product and sales information at our Rep's fingertips. Integrating into our existing accounts and warehousing systems, it allow professional, smooth and successful sales and distribution across the world. The sales, customer success and support teams are always available for fast responses to questions, and if you can think of a new feature, chances are it is already in the works! They're a fun and lively team, with their finger on the pulse, constantly building on an already great product. We love it!

easy to use

Nov 29, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money

Pros: makes life easy when making a presentation. my accounts love it as they can see all of my collections without having to go through physical samples.

Cons: when emailing orders in to my company, I do not know if the orders actually went through, even though I am told the email was sent. I would like an actual notification that the email was delivered.

Save time on orders - make it easy, fast and reliable.

Jul 16, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Handshake is a slick, familiar interface on top of a highly manageable back-end hub. We chose this application in order to have static content not relying on an internet connection, and we stayed for the extensive customization and the well-written API.

Cons: Handshake billing has proven to be quite inflexible about subscription and payment. If we pay on a yearly term, they outright refused a proration on accounts that we no longer find necessary. Managing incoming orders proves to be burdensome on staff - we could use more *required fields and validation options to ensure that we are collecting the correct info on the front end. We would also love to authorize cards on the go.

Handshake Review

Nov 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease-of-use Very intuitive. It flows well for the different uses.

Cons: Nothing I liked the old icons better.

That is it.

Overall: Easy to use and I would highly recommend it.

Capterra loader

Excellent Software for B2B Niches

Aug 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very quick, simple, and efficient to create orders. Great for sales reps on the road, which is primarily were I used this software and saw it being used by others. Could be a little pricey depending on your sales volume, but many will able to get way more than their money's worth out of it.

Cons: I've had some software updates/syncs/etc load a bit slow at times. It's crashed before as well, but nothing out of the ordinary, I've used WAY worse software in my day, just nit picking so I can fill out the cons field.

Overall: Overall this is excellent software, I highly recommend it to any traveling sales reps or anyone working sales in a high-paced environment where efficiency is king.

top notch

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy navigation and great customer service

Cons: does not have inventory built-in

Overall: great all around very easy to use and great face for your wholesale business.

Handshake makes order processing a breeze

Jun 11, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easily handles orders with all contact info stored for repeat customers, as well as order history, makes running a buisness just a bit easier

Cons: simmilar names can cause a bit of confusion but with a diligent eye and attention all errors can be avoided

Overall: time saving accurate order placement

Easy and clean

Dec 12, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to navigate. Love that you can attach photos of your products.

Syncs into our order software quickly!

Cons: No order tracking. When there is an issue and you email support, they only have data for up to 5 days then all the information disappears so it is hard to solve a system issue.

Handshake has been great! Writing orders is so much faster and organized.

Nov 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Clean, organized and well thought out. I don't have to carry my laptop anymore for price sheets or program info. I have it all on this app.

Cons: Needs a section for notes on each factory. I can add notes for each customer. I want the same thing for each factory.

Overall: Faster order writing. No need to carry my laptop anymore. Can check prices for any factory and item all on one app.

Using at trade shows, changed from clipboards to Handshake, best move.

Nov 24, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: Quick to select the items, easy to read, clean lay-out, all info at our fingertips. The training time to get new staff up to speed is amazingly short,

Cons: We used to subscribe monthly, to cover our trade shows. Now we have to scbscribe yearly, a big increase at cost. We are in thebprocess of implementing an ERP system, that will enhance our ability to have up to date info on the exhibition floor, we may or may not continue to use Handshake.

A Must-Have for Any Sales Organization

Aug 10, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: My company has been using Handshake for over year for the sales reps and recently added the B2B capabilities. The ease of use and the ability to share accurate sku and stock info with our reps and our customers in an automatic fashion has made it integral to our business. We have seen double-digit growth from trade shows as well as significant increase in average order size due to the app. Handshake is more than just an online catalog for our business. At this point, it is a key tool for us to maintain and grow our business.

Pros: Clean and easy-to-use interface, great customer service, easy to on-board even the most technophobe sales reps or customers, easy to maintain and update, great value for cost

Cons: Limited ability to customize

wonderful

Jan 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The ease of the whole system - back and front end. Customer service is great. Our customers love it.

Cons: Inability for customer requests, and subsequent details, to be automatically uploaded for instant approval from us. Also, managing stock on handshake rather than exporting and importing files.

Short term app licenses would also be very welcome

Great Tool for Start-ups

Nov 09, 2018
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We are a larger company that added Handshake to assist us at gift tradeshows where we do not have traditional showroom representation. The software helped us to upload our customer and product list so we could write orders in real time during the tradeshows and send order copies to our customers immediately.

Cons: At times, it was not efficient enough to set up a new customer in the moment. We often would physically write the order, then transfer it into the software as time at the show would permit.

Overall: Overall, I think Handshake is a great tool for companies without an existing order/inventory system. While it was a nice-to-have for us at shows, it was the only time we used it and could no longer warrant the expense to keep it.

Great product

Mar 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Easy to guide customers through set up and use. Able to train on set up and use in less than 20 minutes.

Cons: No Android application that works and not crashing all the time. Should not have to use tablet or PC to work with customers.

Overall: Easy order entry by me or customers makes life much better.

Handshake Saves Time!

Nov 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is a great tool for our Reps to use in the field. Orders can be signed for and sent to our office immediately.

Cons: We are very happy with HS and have no problems.

Overall: Great working with HS and they are always available if we have any questions. I would highly recommend this product.

I like finished order form

Apr 21, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

Pros: you can see what item you are entering and if it is in stock or not. You can go back and correct orders or add to orders on a timeley basis.

Cons: Sometimes it can be slow finding groups or styles set up in the system. Finding customers can be slow at times.

Great.

Nov 24, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: No paper. Also keeps track of everything you have done. Has all past orders and returns at your fingertips.

Cons: It syncs too frequently. Only needs to sync when your done. Not every time you open and close. Also should sync when not on use.

Handshake has made working with customers a breeze!

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to navigate, order history is convenient, order copies offer thumbnail color images, wonderful for tracking orders at various tradeshows.

Cons: Wish past orders remained on system for longer time period. Have had some issues with loading credit card numbers.

Eliminates the handwritten order mistakes

Aug 10, 2015
4/5
Overall

5 / 5
Ease of Use

3 / 5
Customer Support

4 / 5
Value for Money

Comments: We are still discovering the bonuses of this system. Working with the tutorials and finding a great Customer Service Rep that I can email on an on going basis has been useful. We have not invited all of our accounts to the system, but those that have, are finding it to be very easy to use.

Pros: Eliminates the handwritten order mistakes, with inventory updates the customer knows right away if the goods are available

Cons: It took a little while to get a good groove with a customer service rep. Having to understand that an email is your only contact, no phone number to pick up and call a specific person, that understands your needs. Email now working (Faisal is awesome!!), just took time to find my perfect match ;)

Best trade show app I've used yet

Aug 04, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: For the cost & export ability to Quickbooks, Handshake packs a punch. I've used many different handheld apps to write orders during trade shows electronically - more times than not the issue is that you end up keying them in manually when back in the office. Handshake allowed us to speed up our processing time, now instead of a customer being invoiced 1-1.5 weeks after the show, when they say they want it "ASAP", we can invoice them within the hour and ship them the next day. Over all, the app is very well laid out, user friendly and customer service has always been great.

Pros: exporting, user friendly, cost

Fantastic app for the salesteam!

Aug 05, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We were looking for a tool for our sales team where they could browse our product catalogue. We are selling flooring and wall products so product samples took a lot of space and heavy to carry around. Handshake makes it way easier to present products, find prices and set an order. Integrating it with our ERP system made the maintenance easy. Great support and if you have any wishes they are glad to hear from you.

Pros: Great presentation of products with large images, easy to set order, great support and integration.

Easy and effective order entry system

Nov 14, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy entering and customers get an email copy instantly. Also has nice picture of each styles order

Cons: its hard to set code same items in different size ranges individually. Also sometimes goes offline

Very easy

Nov 01, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The system is very easy to use, creating orders, making changes, exporting, etc. I would recommend this to another user.

Cons: Some functions that can't be changed, customization. Satisfied with work around and overall functionality.

Extremely satisfied with the Handshake site

Jan 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love the user-friendly navigation of the site, to be able to get to everything I need for myself and my customers

Great App - Time Saver

Aug 12, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Since we started using Handshake we have been able to work with more customers at trade shows in the same amount of time. It makes the process much quicker, and our customers are happy to be in and out of our booth knowing that they have the order with pictures in their inbox. Its also saved our back office weeks of order processing time, allowing us to get orders to our factories much faster. We are very happy with Handshake!

Great Program- hoping for more integration

Oct 31, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: ease of use, clear communications with all of our teams

Cons: lack of integration into Dynamics 365 for order placing (still a manual process for us), looking for more updates on adding shipment tracking & invoicing

Overall: We are solving many many communication issues, also helps coordinator normalize tasks like order placing. Hoping to take it to the next step soon by integrating Dynamics so orders are automatically placed once approved

Simple, Smart and Powerful

Aug 11, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Well into our third year with Handshake and still going strong. Handshake has increased the productivity of our outside sales team and dramatically improved the efficiency and accuracy of our operations.

Pros: Easy to use and simple to learn. Users can be writing order within a few hours.

Cons: Would love to see more base CRM functions

Love Handshake-streamlines the ordering process, simple as that!

Dec 08, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use-love that it shows an insight into the customer ordering history, prices and total of order. Also, love that it shows OOS as updated feature.

Cons: I wish that displays would be listed, rather than solely skus for our products. Wish that it would show OOS, then auto order when they are back in stock.

Handshake Is Awesome

Nov 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it is easy to use, I also like the fact that I can send a dealer PO confirmation to the dealer.

Cons: I don't like that you need to be connected to the internet to be able to use it. Lots of areas that I go to have very limited internet access and this makes it hard to use.

Overall: Sending orders very quickly for processing.

Makes writing orders at tradeshows easy

Feb 22, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: writing orders at tradeshows with a breeze. No use for paper or pen and all of your images are downloaded.

Cons: This software does not integrate with many of the reps are using in the gift industry/business. This provides quite a significant amount of additional biz.

Handshake is the best!

Aug 11, 2015
5/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: We have had Handshake for over a year now and we are very pleased. Order writing has never been so easy and it is great to be able to have access to our customers' information on our smart phones and iPads. We love it!

Capterra loader

Simple yet powerful productivity increasing tool

Aug 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to reduce the need for manual data entry is priceless.

Cons: Some of the back end processes aren't clearly explained and support is sometimes delayed in there response.

Overall: This is a great tool for allowing your B2B sales to be more efficient, this product also makes ordering easier for customers and supports offline orders. The ability to also be able to use Web, tablet apps, phone apps allows for the focus to be on the client or customer.

The best Wholesale Platform

Aug 10, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We thoroughly researched all the competing platforms for wholesale ordering via iPad and web and found Handshake to offer the best product, service and value. It's been nearly a year since we signed up with Handshake and we're very pleased with the product. Would highly recommend.

I use Handshake for sales transactions and data analysis.

Jan 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to set up customers easily, add products quickly and do an export of sales for analysis.

Cons: There are some limitations such as exporting transactions by date that cause a little extra time to my process.

May 18, 2016
4/5
Overall

Jul 22, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money