Who Uses This Software?

Any hotels, motels, apartments, hostels, guesthouses, bed and breakfasts, RV parks can use Roomsy


Average Ratings

15 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $50.00/month
    See pricing details
  • Pricing Details
    Our pricing is based on number of rooms
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Roomsy
  • www.roomsy.com
  • Founded 2011
  • Canada

About Roomsy

Roomsy is an all in one cloud-based property management system, channel manager, booking engine and optional website creation that is designed to make the life of hoteliers, vacation rental managers, hostel operators easy. Roomsy distinguishes itself with its easy to use user interface, quick on-boarding, task automation, and multiple reports. If you are in the accommodations business we can help.


Roomsy Features

  • Catering
  • Employee Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Reservations Management
  • Reviews Management
  • Single Property
  • Vacation Rental
  • Contact Management
  • Fee / Commission Management
  • Guest Reviews / Ratings
  • Housekeeping Management
  • Lead Management
  • Owner Statements
  • Payment Processing
  • Property Database
  • Reservations Management
  • Vendor Management
  • Work Order Management

Roomsy Reviews Recently Reviewed!

Very satisfied with the product good value for cost.

Nov 15, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Roomsy was very easy to set up. It was very easy to use and understand all the features. Training others on the program was simple.

Cons: I liked that I could e-mail the invoices from the program directly to the clients. A good feature to add would be a list showing what invoices were sent on that day or month ect. I would have to go back into each account if I wasn't sure if I had already sent the invoice.

Simple to use and great customer service.

Aug 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to access, online, in the cloud, has enough integrations with Booking engines such as booking.com and expedia. Raj and his team are always available and very willing to sometimes repeat their instructions without making you feel a fool for asking the same questions again and again.
Software is easy to use. They have great how-to videos, which you follow on another screen. But if you have questions, need guidelines, they are happy to help. Flexible to accommodate your schedule for support follow-up unlike the previous one I used, which had email only support, maybe 3 days of support a week. For a start up, this is the right software, which is getting better on monthly basis as well as it has the ability to grow with you.
Although they don't have a smartphone app yet, their web site is quite view able on a cell phone.
Has stripe.com, paypal and others such as integration for credit card/payment collection.
Roomsy has reports which give you a good visual of your business.

I am quite happy with Roomsy. I tried another one but because of the support, I will give 10 out of 10 for Roomsy. As a new startup, you need all the help to get you up and running as fast as you want to. Roomsy has helped us get to that point and continues to help, when needed.

My suggestion is - go ahead and take the trial and get started and see how easy it is to get your business online fast.

Cons: Still need some more tools, reports in CSV or Excel format, more payment options to take deposits (which I believe will be out in a couple of months).

Overall: Great support, easy to use software in the cloud, accessible from anywhere I am, configurable to give certain rights for staff, so they do not see what they don't need to to.

We tried a few different software but completely satisfied with Roomsy

Jul 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Roomsy is the easiest PMS for hoteliers to use. Even a person without previous experience with PMSes can easily learn to use Roomsy in no time. And Roomsy covers most daily operations of a hotel so the hotel manager only needs to focus on taking care of the customers.

Cons: Sometimes there can be a minor issue with OTA integration. But for small scale hotels, this should not be anything significant.

We have been with Roomsy since October 2015 - incredible value in this program! I highly recommend!

Jun 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Roomsy is web based. Easy to use! Does everything we want. Reports are usable by our accountant. Support has always been there when needed.

Overall: Super easy set up, booking, and reporting.

Really love the way Roomsy works

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We got 10 apartments and Roomsy is really easy in use. It has a lot more features than I am currently using! Excellent value for money!

Cons: I would like an app for my phone! 11111111111111111111111111111111111111111111111111111111111111111

Overall: easy daily use for my bookings

Love having Roomsy in my life!

May 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use is my favorite part about this software. I have a lot of employees that aren't the best with technology and they caught on so quickly. It is THAT easy to use. Roomsy has also saved my property from overbooking on many occasions. It is so helpful in keeping track of reservations, payments, invoices and even more like housekeeping, employees, and out of order rooms. It was more than I could even ask for! It is very affordable and I absolutely love working with customer support. They are the most helpful, friendly and understanding people. If they can't help me out right away then they will work to help me as soon as possible. It is really great to feel like I have people on my team.

Just because I mention that Roomsy is basic and easy to use, doesn't mean that it is lacking by any means! They have a master schedule that keeps a list of all of the bookings for an unlimited amount of time. This schedule can also be filtered to a smaller amount of booking or room types. This feature is awesome!! I also love that I have a floating dialog box that I can quickly and easily look at all of the important items for today. This shows me guests that are checking in today, guests that are already checked in and guests that are checking out today. It also gives me a heads up for any guest with an outstanding balance! Love it! It gives me the ability to sync with OTAs and even helped me put an online booking widget onto my current website. I couldn't live without Roomsy!

Cons: The only con that I can come up with regarding Roomsy is that I didn't find it any sooner! This could have saved me so many times in the past. I am just very thankful to be using it now!

Extremely easy to use but still very powerful for small to medium size hotel/guesthouse/hostel.

Dec 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use. Channel Manager Integration. Good customer support. Very affordable.

Overall: We have been using Roomsy since it was InnGrid over two years ago. It is very easy to use and understand for all our employees and provide all the information that we need. Connection to Booking.com & Expedia.com is a great thing and no additional charge. Highly recommend!

Excellent all around

Jul 11, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Excellent value. Easy Integration with OTAs. Simple and easy to use. Available website with independent booking engine.

Overall: An easy set up, and a short learning curve. We were up and running within minutes. It gets the job done, and intuitive GUI makes sense for users. After much comparison with other online PMS, we decided on Roomsy and we highly recommend it to other property operators who want simple, easy-to-use, and effective software.

Just what I was looking for

Jun 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The layout was very simple. Great customer service

Cons: Perhaps a little too simple, but it has everything that I am looking for!

Overall: Roomsy was very easy for me to use. Jaeyun was very friendly and helpful in assisting me set up the program.

Han River Guesthouse

Jun 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: Can't think of any

Overall: I love how I am able to see the status of my hotel at one glimpse. The channel integration and automated email confirmation feature has saved a lot of my time!

We love InnGrid

Jul 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The people, customer service, progress, and simplicity

Cons: not integrated with TripAdvisor yet..that's it...I'm pretty sure they're working on it

Recommendations to other buyers: Try it and see for yourself, you're NOT going going to be disappointed

Perfect hotel management software for our need!

Jul 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Extremely easy to use. Customer support is excellent and very responsive.

Cons: None. Everything works. I had spent times to find a right software for our guesthouse and found InnGrid to be very easy to use and easy to understand the layout. Thumbs up!

Recommendations to other buyers: You'll get more than what you pay for. Very little price to pay for all the features and functions of InnGrid. The author of this software really understands the hotel business. I started for trial and ended up as a customer. Highly recommended!

innGrid will be the software to use when our small guesthouse open in late October 2014.

May 13, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Been looking for a software to manage a small hostel/guesthouse in Chiang Mai, Thailand and found innGrid to be a fit to what we are looking for. Booking online is great and next step should be link to the OTA.

First was going to use a FREE version (which is good enough) but for a very reasonable price, why not go with the PREMIUM version for a lot more features.

Great job!

Vendor Response

by Roomsy on May 19, 2014

Thanks so much for the review Andy. I'll work hard to bring supreme value to your business!

Hotel Software developed by a Hotelier

May 02, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My opinion is biased, because I am a long friend of Jaeyun, the creator of innGrid.net
He's been operating hotel for last 5 years himself, and he made this program using his software background. This program was built with hotelier in mind.

Vendor Response

by Roomsy on May 02, 2014

Thanks Terry! I'll keep working hard to improve the software!

Best Hotel Software out of 3 I've used

May 02, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I won't name them all, but throughout 6, I've tried 3 hotel softwares, and innGrid lands it perfectly. It has everything that a hotelier would want. Booking management, Customer Relationship Management, Reports, and Online Booking Engine.

All in an extremely easy to use interface. I cannot recommend this product enough.

Vendor Response

by Roomsy on May 02, 2014

Thanks James! I came a long way, huh? ;) We'll be adding more features very soon. I'll keep you posted!