# Roomsy Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Roomsy the right Hospitality Property Management solution for you? Explore 24 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/133679/Roomsy/reviews

---

Roomsy

4.7 (24)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Reviews of Roomsy

Ease of use

4.8

Customer Service

4.8

## Showing most helpful reviews

Showing 1-24 of 24 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Shereen N M.  
Head of Global Hospitality and Relocations  
  
Used the software for: 6-12 months

### "Amazing! Roomsy has streamlined the management and booking process of our corporate apts."

January 5, 2018

5.0

Organization and ease of reservation/booking management.

Pros

I love the simplicity, clean interface of the software, ease of use, and accessibility. Customer support is phenomenal; respond time is almost instantaneous. Team Roomsy is consistent with upgrades and improvements based on their customers needs. What an awesome product! We use it for the management of our corporate apartments both in the U.S and internationally. Roomsy has simplified our reservation and booking process at a fraction of the cost than most property management systems.

Review Source

KL

Kathleen L.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Northern Inn"

September 7, 2022

5.0

We can book 100% without error. Double bookings cannot occur if staff follow the procedures. When I have problems and I call Roomsy staff, I always receive good support.

Pros

The software figures the pricing. We do have to assess the final amount because the system may go to default. Its easy to add extras that automatically are added to the final charge.

Cons

We like Roomsy, all of it. We may go further and charge through Roomsy. We have kept our other systems which are business centered for aggregating costs, but Roomsy manages our occupancy beautifully. Our customers enjoy the printed, emailed registrations and invoices. Twice the program forced me to buy a larger program. The first time I could continue with my work, but the second time Roomsy stopped and I had to buy up. Thankfully customer service reversed the service to the level I desire. This has not happened again. Thankfully.

Alternatives considered

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Reason for choosing Roomsy

We like that this is a Canadian product. Our Inn is close to the Boarder.

Review Source

LH

Lance H.  
Reservations Manager  
Hospitality  
Used the software for: I used a free trial

### "Roomsy - Nice back end booking, but not a lot else"

August 3, 2018

2.0

Roomsy could get the job done if it was the only booking/pms platform in existence, but it's nowhere near the best in functionality or value. When I checked out various properties featured as testimonials on Roomsy's website, I discovered most of them had switched to a different booking engine... Not a good sign.

Pros

The back end functionality for making reservations was really nice, drag-and-drop, clean, etc. The customer service agent I talked to was friendly, like most Canadians tend to be.

Cons

Minimal reporting, support features, and sub-par front end booking. No availability calendar, which is a standard for online reservations (isn't it?!).

Review Source

NG

Natashia G.  
Administrative Assistant  
Hospitality  
Used the software for: Less than 6 months

### "Great For All Companies"

May 6, 2021

5.0

Overall, this is an easy, well designed online program that doesn't need you to download a program. Everything is easy access from anywhere, secure, and easy to use.

Pros

They customize for the size of your company. Ours is a small company and they were really helpful and understanding. They walked us through everything in set-up, answering any questions we had and helped us understand the pricing. Quite transparent on how they do things and what they cost, I find everything informative and straightforward. The reports generated are great and easy to understand, receiving all reports needed for our accounting team. Customizable templates for the registration cards and invoices are easy to modify and understand. I was also able to send a provided reservation page code to my website and app designer people and it works so far.

Cons

Sometimes can't find full report I need. Solved with customer support. Other thing is that they don't have a way to secure Credit card Information fully to hold reservation for guest if you don't have a connection for booking through Booking.com or Expedia Etc.

Switched from

[RoomKeyPMS](https://www.capterra.com/p/5937/RoomKeyPMS/)

Ease of use not having to use a downloaded program. The fact that it had to much for a small business and was hard to read the reports, as well as it kept breaking down, so not as reliable. The price difference for us was a deciding factor to switch as well.

Review Source

BV

Boniface V.  
Director  
Hospitality  
Used the software for: Less than 6 months

### "Simple to use and great customer service."

August 3, 2017

4.0

Great support, easy to use software in the cloud, accessible from anywhere I am, configurable to give certain rights for staff, so they do not see what they don't need to to.

Pros

Easy to access, online, in the cloud, has enough integrations with Booking engines such as booking.com and expedia. Raj and his team are always available and very willing to sometimes repeat their instructions without making you feel a fool for asking the same questions again and again. Software is easy to use. They have great how-to videos, which you follow on another screen. But if you have questions, need guidelines, they are happy to help. Flexible to accommodate your schedule for support follow-up unlike the previous one I used, which had email only support, maybe 3 days of support a week. For a start up, this is the right software, which is getting better on monthly basis as well as it has the ability to grow with you. Although they don't have a smartphone app yet, their web site is quite view able on a cell phone. Has stripe.com, paypal and others such as integration for credit card/payment collection. Roomsy has reports which give you a good visual of your business. I am quite happy with Roomsy. I tried another one but because of the support, I will give 10 out of 10 for Roomsy. As a new startup, you need all the help to get you up and running as fast as you want to. Roomsy has helped us get to that point and continues to help, when needed. My suggestion is - go ahead and take the trial and get started and see how easy it is to get your business online fast.

Cons

Still need some more tools, reports in CSV or Excel format, more payment options to take deposits (which I believe will be out in a couple of months).

Review Source

CP

Courtney P.  
Property Manager  
  
Used the software for: Less than 6 months

### "Love having Roomsy in my life!"

May 10, 2017

5.0

Pros

The ease of use is my favorite part about this software. I have a lot of employees that aren't the best with technology and they caught on so quickly. It is THAT easy to use. Roomsy has also saved my property from overbooking on many occasions. It is so helpful in keeping track of reservations, payments, invoices and even more like housekeeping, employees, and out of order rooms. It was more than I could even ask for! It is very affordable and I absolutely love working with customer support. They are the most helpful, friendly and understanding people. If they can't help me out right away then they will work to help me as soon as possible. It is really great to feel like I have people on my team. Just because I mention that Roomsy is basic and easy to use, doesn't mean that it is lacking by any means! They have a master schedule that keeps a list of all of the bookings for an unlimited amount of time. This schedule can also be filtered to a smaller amount of booking or room types. This feature is awesome!! I also love that I have a floating dialog box that I can quickly and easily look at all of the important items for today. This shows me guests that are checking in today, guests that are already checked in and guests that are checking out today. It also gives me a heads up for any guest with an outstanding balance! Love it! It gives me the ability to sync with OTAs and even helped me put an online booking widget onto my current website. I couldn't live without Roomsy!

Cons

The only con that I can come up with regarding Roomsy is that I didn't find it any sooner! This could have saved me so many times in the past. I am just very thankful to be using it now!

Review Source

MH

Mazen H.  
GM  
Hospitality  
Used the software for: 1-2 years

### "Roomsy Great Product"

October 9, 2018

5.0

Overall you need a software that makes your personal and business life easy and not add more complications besides the ones you usually have. The software very good for training new employees and provide each with an account. It is reliable and most importantly the support is actually there.

Pros

Very user friendly especially if you have various staff members working on it. Training a new comer holding not more than a high school degree is very simple and straight forward. New employees can learn it in literally in few days. So you don't have to worry in replacing a receptionist with the software. You can also do the booking yourself remotely so at times i do not even need a receptionist to do it.

Cons

Well every system have minor glitches but the tech support is great. I can mention support team for instance who responds to our business concerns in a timely manner and can fix or do adjustments almost immediately.

Review Source

Response from Roomsy

October 12, 2018

Thanks for the kind words Mazen. I am glad to hear you are enjoying the experience of using Roomsy- Raj

AKM

At Kathleen M.  
Owner hospitality  
Hospitality  
Used the software for: 2+ years

### "Great company "

September 23, 2022

5.0

Excellent

Pros

Great software easy to navigate great price excellent support

Cons

Nothing I am completely satisfied glen is very helpful so is raj

Review Source

NY

Nina Y.  
owner  
Hospitality  
Used the software for: 2+ years

### "Best and inexpensive hotel management system."

July 5, 2018

5.0

Ease of use and inexpensive.

Pros

The integrating between roomsy and OTA (online travel agency) is real time to prevent any mistake. The booking engine is very easy to use and helpful to manage our available rooms. Pricing is very affordable.

Cons

What I like least about this software is the time of support which is 15 hours different to our location. Beside that, it is very hard to find a flaw of this software. I really like it a lot.

Review Source

TN

Tue N.  
Hotel Manager  
Hospitality  
Used the software for: 2+ years

### "We tried a few different software but completely satisfied with Roomsy"

July 5, 2017

5.0

Pros

Roomsy is the easiest PMS for hoteliers to use. Even a person without previous experience with PMSes can easily learn to use Roomsy in no time. And Roomsy covers most daily operations of a hotel so the hotel manager only needs to focus on taking care of the customers.

Cons

Sometimes there can be a minor issue with OTA integration. But for small scale hotels, this should not be anything significant.

Review Source

AY

Andy Y.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Extremely easy to use but still very powerful for small to medium size hotel/guesthouse/hostel."

December 12, 2016

5.0

We have been using Roomsy since it was InnGrid over two years ago. It is very easy to use and understand for all our employees and provide all the information that we need. Connection to Booking.com & Expedia.com is a great thing and no additional charge. Highly recommend!

Pros

Very easy to use. Channel Manager Integration. Good customer support. Very affordable.

Review Source

PS

Paul S.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Han River Guesthouse"

June 27, 2016

5.0

I love how I am able to see the status of my hotel at one glimpse. The channel integration and automated email confirmation feature has saved a lot of my time!

Pros

Easy to use

Cons

Can't think of any

Review Source

aG

audrey G.  
owner  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Really love the way Roomsy works"

May 16, 2017

5.0

easy daily use for my bookings

Pros

We got 10 apartments and Roomsy is really easy in use. It has a lot more features than I am currently using! Excellent value for money!

Cons

I would like an app for my phone! 11111111111111111111111111111111111111111111111111111111111111111

Review Source

JY

Jonathan Y.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Excellent all around"

July 12, 2016

4.0

An easy set up, and a short learning curve. We were up and running within minutes. It gets the job done, and intuitive GUI makes sense for users. After much comparison with other online PMS, we decided on Roomsy and we highly recommend it to other property operators who want simple, easy-to-use, and effective software.

Pros

Excellent value. Easy Integration with OTAs. Simple and easy to use. Available website with independent booking engine.

Review Source

CE

Chris E.  
Owner/operator  
Hospitality  
Used the software for: 1-2 years

### "We have been with Roomsy since October 2015 - incredible value in this program! I highly recommend!"

June 24, 2017

5.0

Super easy set up, booking, and reporting.

Pros

Roomsy is web based. Easy to use! Does everything we want. Reports are usable by our accountant. Support has always been there when needed.

Review Source

MH

Mike H.  
Owner  
  
Used the software for: 6-12 months

### "Quick to set up and easy to use. No complications, just manages your property"

May 29, 2018

4.0

Pros

Ease of use. quick set-up time, minimal training required. Awesome service as well, promptly solved our problems.

Cons

Limited connectivity to OTAs and a my allocator account is needed to access some markets. Email marketing support is limited.

Review Source

HK

Helen K.  
Housing Manager  
  
Used the software for: Less than 6 months

### "Very satisfied with the product good value for cost."

November 15, 2017

4.0

Pros

Roomsy was very easy to set up. It was very easy to use and understand all the features. Training others on the program was simple.

Cons

I liked that I could e-mail the invoices from the program directly to the clients. A good feature to add would be a list showing what invoices were sent on that day or month ect. I would have to go back into each account if I wasn't sure if I had already sent the invoice.

Review Source

JP

Jay P.  
General Manager  
Hospitality  
Used the software for: 1-2 years

### "We love InnGrid"

July 13, 2015

5.0

Pros

The people, customer service, progress, and simplicity

Cons

not integrated with TripAdvisor yet..that's it...I'm pretty sure they're working on it

Review Source

KE

Kimberly E.  
Owner  
  
Used the software for: Less than 6 months

### "Easy to use "

March 12, 2018

4.0

Pros

I like that all of my info is clearly organized and that I can book rooms from all of my devices. I like that it works with Expedia too

Cons

the software is overly simplified so it is missing some of the more detailed features that other programs I use have, and it currently can't format my reports in Excel.

Review Source

Response from Roomsy

March 14, 2018

Hi Kimberly, Thanks for giving us the feedback and thank you for using us for your accommodation management needs.We have added the ability to export reports in CSV format. Just click the download button on the top right on the report. If there are specific features for enhancements you would like to talk about please feel free to contact us anytime. Regards, Raj

AY

Andy Y.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Perfect hotel management software for our need!"

July 11, 2015

5.0

Pros

Extremely easy to use. Customer support is excellent and very responsive.

Cons

None. Everything works. I had spent times to find a right software for our guesthouse and found InnGrid to be very easy to use and easy to understand the layout. Thumbs up!

Review Source

AY

Andy Y.  
Owner  
Hospitality  
Used the software for:

### "innGrid will be the software to use when our small guesthouse open in late October 2014."

May 13, 2014

5.0

Been looking for a software to manage a small hostel/guesthouse in Chiang Mai, Thailand and found innGrid to be a fit to what we are looking for. Booking online is great and next step should be link to the OTA. First was going to use a FREE version (which is good enough) but for a very reasonable price, why not go with the PREMIUM version for a lot more features. Great job!

Review Source

Response from Roomsy

May 19, 2014

Thanks so much for the review Andy. I'll work hard to bring supreme value to your business!

JL

James L.  
General Manager  
  
Used the software for:

### "Best Hotel Software out of 3 I've used"

May 2, 2014

5.0

I won't name them all, but throughout 6, I've tried 3 hotel softwares, and innGrid lands it perfectly. It has everything that a hotelier would want. Booking management, Customer Relationship Management, Reports, and Online Booking Engine. All in an extremely easy to use interface. I cannot recommend this product enough.

Review Source

Response from Roomsy

May 2, 2014

Thanks James! I came a long way, huh? ;) We'll be adding more features very soon. I'll keep you posted!

TA

Terry A.  
Owner  
  
Used the software for:

### "Hotel Software developed by a Hotelier"

May 2, 2014

5.0

My opinion is biased, because I am a long friend of Jaeyun, the creator of innGrid.net He's been operating hotel for last 5 years himself, and he made this program using his software background. This program was built with hotelier in mind.

Review Source

Response from Roomsy

May 2, 2014

Thanks Terry! I'll keep working hard to improve the software!

BP

Barb P.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Just what I was looking for"

June 28, 2016

5.0

Roomsy was very easy for me to use. Jaeyun was very friendly and helpful in assisting me set up the program.

Pros

The layout was very simple. Great customer service

Cons

Perhaps a little too simple, but it has everything that I am looking for!

Review Source

Similar Products

Featured