# ThinkHealth Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ThinkHealth the right Mental Health solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133682/ThinkHealth/reviews --- ThinkHealth 4.5 (11) [View alternatives](https://www.capterra.com/p/133682/ThinkHealth/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ThinkHealth Ease of use 4.4 Customer Service 4.7 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CB Charles B. Co-Owner Mental Health Care Used the software for: 2+ years ### "Invaluable Support and Insight Beyond Expectations" August 29, 2024 5.0 We have been with them for about 15 years. I think that says it all. Pros The ThinkHealth team has been incredibly patient and supportive, even when we struggle to articulate our tech-related questions. \[sensitive content hidden\] and his team excel at keeping our small agency informed on matters that extend far beyond just their program. The valuable insights they share, especially regarding updates from meetings with the Oklahoma Healthcare Authority, have been indispensable to us. Cons I wish the program could be less complicated but insurance billing is complicated. Review Source DM Debbie M. M. Ed, LPC, NBCC Mental Health Care Used the software for: 2+ years ### "OrionNet/Thinkhealth Rocks!!" December 13, 2023 5.0 Pros OrionNet, I have been with your company for fifteen (15) of your twenty-two (22) years in business and have never been disappointed. This software system has benefitted Professional Counseling Solutions in both the mental health and substance abuse industry. We have used it for billing with Medicaid, private insurance, for entering client data, assessments, treatment plans, and progress notes which all flow from the patient module. This constantly checks for errors, which makes my life a lot easier. The staff management module is a great tool in monitoring payroll, licensing, and many more things.,As a company, you have always been willing to go the extra mile, whether with the development of web pages, onboarding us as a company, or answering questions that we had concerning Soonercare, Payroll, or reports, which are awesome. Many times, when you didn’t know the answers, you all would work until you found the answers and would call back in a timely manner. In the past few years, I have begun doing my own billing with commercial insurance and private pay. \[sensitive content hidden\] have been invaluable in figuring out the details and rules of private insurance. They have all assisted me in understanding not only the private insurance world, but the world of Availity and Thinkhealth’s ability to interface with them for quick billing. It goes without saying that \[sensitive content hidden\] have always been the pinnacle of professionalism and kindness. Thank you so much for always being willing to lend a hand when I call and even answering my emails on weekends and holidays, which I try not to do. 😊 Love you guys always and recommend you to everyone! OrionNet/Thinkhealth Rocks!! Love, Debbie Morey Professional Counseling Solutions, PLLC Cons None, I have worked with them over 15 years! Review Source KH Krystle H. CEO Mental Health Care Used the software for: 2+ years ### "EMR system that links up with state medicaid" May 11, 2018 3.0 The greatest benefit is the billing system in the reporting system Pros This particular EMR system works well with being able to submit billing with ease to the state's medicaid site and also connects with availity for private insurance billing Cons This software is often down for maintenance disconnects with the server that is directly associated with the company has multiple errors at times and the lock up forcing you to open the task manager and end the task Review Source Response from OrionNet Systems April 16, 2019 Thank you for leaving a review. We have first class customer support that can help when you run into road blocks. We are constantly working to improve on our connections and the software itself. We also encourage our customers to let us when having an issue so we can resolve it as soon as possible. jM jeanette M. CEO Mental Health Care Used the software for: 2+ years ### "Thank you \[sensitive content hidden\] for the many years of services. We appreciate you very much. " April 17, 2023 5.0 We were with think health 12+ years. We are only changing because we have grown significantly and we have received a CCBHC certification and we are moving to another company that has all the forms and format for the CCBHC certification and mandates. Pros think health is easy to use and the \[sensitive content hidden\] are very supportive and quick to respond to any help needed Cons We had to modify our internal system because it was outdated Reason for choosing ThinkHealth Home based, we really liked the \[sensitive content hidden\] They have a great team of individuals and are always very responsive to us. \[sensitive content hidden\] built programs to help us with our growth throughout the years, especially in working with the Health Homes. They also have a great relationship with the Department of Mental Health and the Health Care Authority. Review Source LMA Lady Marie A. Software Quality Assurance Computer Software Used the software for: 1-2 years ### "ThinkHealth is easy to use and navigate, easy to learn. " August 15, 2017 5.0 I learned lots about Mental Health but still I have more to learn. Pros This system is user friendly that easy to use, navigates and learn. There is a lot of video tutorial support which is very helpful. When you needed support and development help, they are very quick to respond. That we now have extended hours of email support. Just email our team if you have question or need assistance. they get back to you well within 24 hours. Clients are able to check their appointment, scheduling, creating notes, assessments. Also clinicians are able to produce treatment plans for their clients in a much shorter time. Thinkhealth practice management "EHR", be part of HIE, Completely HIPPA Compliant is amazing and many other Features of ThinkHealth. Its also reasonably priced and great value as far as I am concerned. Cons The only least about this software is that sometimes the server or internet connections is a bit slow. Review Source Response from OrionNet Systems April 16, 2019 Thank you for the review and we appreciate all the nice compliments on our Software. We do a lot of software updates and constantly working on the internet and server to make it faster for our customers. JM Jamilu M. CAO Health, Wellness and Fitness Used the software for: 2+ years ### "Great value and execution" May 9, 2019 5.0 Excellent Experience Pros Functionality and speed in addressing any issues are outstanding! Used the software many years. The team keeps up with the ever changing demands of your pay sources. Cons We had speed issues but after research it was on our side. Review Source Response from OrionNet Systems May 10, 2019 OrionNet Systems appreciates the nice review. We do our best keeping with all the demands in this business. JH Jacob H. Chief operating officer Mental Health Care Used the software for: 1-2 years ### "This is a great EMR system " April 30, 2018 5.0 Pros It directly links with the state Medicaid and department of mental health. It's user friendly and easy to use. Cons It can freeze, run slow during maintenance, but the owner is great about fixing any issue. Overall awesome Review Source Response from OrionNet Systems April 16, 2019 We appreciate you leaving a nice review about our software. We work hard for our customers to be happy with the software experience. DM Darlene M. Therapist Mental Health Care Used the software for: Less than 6 months ### "Think health has had a lot of issues since I started with my company and it is very frustrating" May 8, 2018 3.0 The benefits of recording client information and assessments for our business. This software is overall friendly to use. Pros Think Health is an easy program to learn and easy to teach new therapist on the benefits of this program. Cons Think Health had outages and did not contact our office for a whole afternoon. We rely on this program to complete our mental health assessments and were unable to complete our assessments for a whole afternoon. There are times that i will enter information on a client and I will lose the information even after I save it. Review Source Response from OrionNet Systems April 16, 2019 We appreciate you leaving a review. We at OrionNet Systems work real hard to communicate when systems needing updates or maybe having issues. We have first class customer support to help with anything you need. PA Phil A. Used the software for: ### "ThinkHealth on its " December 30, 2014 4.0 Clinicians benefit from using ThinkHealth software. Daily operations such as scheduling, patient management, treatment plan, billing, reporting and much more are made simple. With the addition of ThinkHealth-Touch program on Apple products, ThinkHealth is now on top of the line. Customer service is also superb - prompt and very accommodating to our queries. Having ThinkHealth as a tool make one's work easier. Review Source Response from OrionNet Systems December 31, 2014 Thanks so much for the great review Mr. Andrew! We are always grateful for any feedback. If you ever have any questions or concerns, please don't hesitate to contact us. SS Sheree S. CEO Used the software for: ### "Nice people and great softeware" January 8, 2015 5.0 At first I was a bit overwhelmed with learning all the new information but within a short time I was feeling confident with the help of the phone staff always on call to serve you. ThinkHealth has made my life easier, more organized, and all my information a click away. Review Source Response from OrionNet Systems January 9, 2015 Thank you so much for the feedback Sheree! We understand learning any new software can be overwhelming at first. We are always here to assist you and your team with anything you might need or questions that might come up. MM Melanie M. Senior Director Used the software for: ### "Great Product and User Friendly" January 5, 2015 5.0 ThinkHealth is an amazing program. It's easy to use, easy to understand, and easy to navigate. In addition to the great program OrionNet has, their customer service is top notch! Review Source Response from OrionNet Systems January 5, 2015 Thank you so much Melanie! We truly value your business and please don't hesitate to come with us with any questions or concerns. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.