# Page 2 | PTM-VISION Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is PTM-VISION the right Auto Repair solution for you? Explore 41 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133688/PTM-VISION/reviews --- PTM-VISION 3.8 (41) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of PTM-VISION ## Showing most helpful reviews Showing 26-41 of 41 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RD Roseanne D. Office Manager Automotive Used the software for: 2+ years ### "Glad for the customer support" March 11, 2022 4.0 Glad we have the application and it's support team. Pros As far as the software, we like the inventory, account setup, accounts receivable, and accounts payable features the most. We also like the integrated credit card processing. Customer support for VISION is great. You get real people right away (very good thing during a time that requires a call to support.) They listen, respond, follow up. And they're patient and kind about it. Cons Like most applications, one must learn to work with it's little quirks. The billing feature is our least favorite. It seems to take longer to get good at using it, however, that may make sense, as it is likely one of the more complicated features in the application. Review Source RV Ryan V. General Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "PTM Software Review" August 3, 2020 3.0 It has been a well enough experience, that we keep using the program. Pros I like the program. Works with ease being our service facility runs day and night. Users don't get hung up to the point they can perform simple jobs tasks as i have seen with other programs. Cons Search functions for customer lookup as well as parts look up are very dated. System needs more intelligence in that area as i have seen using other programs where less is more in the data search fields. System bogs down with overwhelming amounts of data we put into it and we need to index often to avoid this. It would also be nice if it was a sequel based program vs foxpro - notes that i have heard through our company's IT dept. Reason for choosing PTM-VISION Ease of use for staff and speed getting washbay customers in and out Review Source KC Kay-Cee C. Office Manager Automotive Used the software for: 2+ years ### "Finally found software to fit our diesel truck shop and parts department!" July 24, 2020 5.0 My experience with PTM-VISION has been amazing! The people they hire really know their stuff. When you call for help they put you with people that have actual experience in the field- parts, service, and accounting. You just tell them what you are trying to accomplish and they help you get it done fast! Pros We have a very large inventory. This software not only keeps track of everything we stock, but we can import our price catalogs with ease. Reports in this system are endless! If they do not have a ready made report, you can build your own and save it. Service and customer tracking are great as well as accounting and finance. Very well rounded system overall! Cons There are so many cool features in this system that even after a few years there is so much more to learn. The only con is that I do not have enough time to explore all the functions and integrations. Review Source JO James O. Service Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Customer Service Touch" July 21, 2020 4.0 As a transportation repair provider, we have the ability to customize invoices, stock in inventory and vendors all under one roof. My field technician is comfortable with the software which is what matters most. Pros We have an awesome account manager that actively reaches out to see if we have questions or if we need further training. What we like most is integrated merchant payment processing. We started out as a new business using Square & Stripe, but the per transaction fees started to hurt. On the account side, the reports are robust but not as intuitive to run as they could be. We chose to rely on the knowledge base help articles after the initial training was completed which are through. Cons Training - Cost for live help when a video tutorials would be better long term User Interface is a facial wart but the UX is fine after time Emailing out of the software requires a connection to an email client. This integration was not covered in training as far as we are aware. Review Source KM Karl M. Controller Automotive Used the software for: 1-2 years ### "The system makes bad general ledger entries on vehicle sales. The financials can't be trusted. " July 20, 2017 1.0 I am learning how to continually monitor and manage software errors. Pros Nothing and the support staff answers are lacking. "That's weird" is not resolution. Plus simply does not support their product. Cons Incorrect general ledger entries. I am the controller for a truck dealership in Philadelphia, PA. The inventory management system and the purchase order system crash frequently. When I pointed out the issues to Adam de Yong, the operations manager at Pluss. His response is no it doesn't. The system does not behave as the support staff expects either. A trusted IT professional believes our database may be corrupted. Pluss has denied and ignored my requests to investigate that possibility. Review Source Response from Pluss June 11, 2019 Hello Karl, Please refer to our full response to Catherine regarding this. We have not had any luck reaching out despite several attempts and would ask for you to please contact us so we can readdress these issues. Thank You Karl. JW Justin W. General Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Productivity that works for your bottom line" July 24, 2020 5.0 Pros When we were looking for a new software system for our shop we were wanting something that would help us track all aspects of our spending, production, receivables, payables and earnings. Vision brings you that plus more. What we really enjoy about using Vision is the integration of CC payments, Ease of use, ability to track and manage our shops productivity for each job, and the ability to properly charge for the services that we provide. Vision has helped bring value to our business and it will yours too! Cons I would like to see an iPad app that would allow us to create and close work orders from, inventory counts etc. Reason for choosing PTM-VISION Overall the attention to detail and customer service. Review Source FP Fred P. President Automotive Used the software for: 2+ years ### "PTM Vision review." July 24, 2020 1.0 Most Tech support people were good to deal with but some had condescending response or would always blame our network for vision's glitches.All too often when Tech support had to rectify a glitch they had no definitive answer as to why it happened. Pros Ease of initial set up.Customer unit information good. Cons Far too many glitches.Tech support always blamed our network for why problems arose.Not compatible with Quik Books or Sage accounting systems.Far too many pathways for reports,Every Tech support person from Vision seemed to recommend a different way to navigate not just reporting but almost every feature in Vision.Poor Customer History search engine.Outdated. Review Source Response from Pluss July 27, 2020 Thanks for your input and feedback. We take your opinion and your company's success on our platform very seriously. We will reach out to see what we can do to find out more and to help address the issues you have with our products and support. KS KIM S. OWNER Transportation/Trucking/Railroad Used the software for: 2+ years ### "PTM-VISION Review " July 24, 2020 3.0 FAIR Pros AVAILIBILITY--AND EASE OF USE---AFFORDABILITY-- Cons CORES----REPORTS-----CHANGING OF PERSONAL Alternatives considered [karmaCRM](https://www.capterra.com/p/45248/karmaCRM/)[RIMS Records and Case Management System](https://www.capterra.com/p/103818/RIMS-Records-Management-System/) Reason for choosing PTM-VISION PRICE Review Source Response from Pluss July 27, 2020 Thank you for your review and the honest feedback. We are glad to see that overall you are satisfied, but it looks like we have some work to do to help improve things for you. You have been with us for a long time and your opinion is very important to us. KC Ken C. President Automotive Used the software for: 2+ years ### "Review" July 24, 2020 4.0 Overall, above average experience. Pros The program is very stabile. Support team is quick to respond. Cons Expensive. Can't access inventory on cell phone. Invoices stored on date opened, not date closed. Can't email PO, long descriptions become unreadable. Review Source RP Roy P. Owner Automotive Used the software for: Less than 6 months ### "Pluss credit card processing thru World Pay" September 2, 2020 5.0 My overall experience with implementing this new credit card processing system has been very easy and every step of the process was handled by Plus without any issues. Thank you \[SENSITIVE CONTENT HIDDEN\] for being persistent in getting me to look at this product. I am very skeptical about changing credit card processors. However, this has been a pleasant experience and is saving me money in processing fees. Once again THANK YOU \[SENSITIVE CONTENT HIDDEN\]. Pros The most important feature of this credit card payment system is the integration to my Pluss software Point of Sale system. It is such a time saver for my personnel using and processing credit cards. Cons The integration was very simple. It took about an hour to get 3 work stations set up to use the new credit card system. The training was very helpful also. It is hard to put into words the time savings this new system provides with the complete integration to our Pluss operating system. The accuracy is spot on as well. The ability to save card information is important also. Review Source GF GREGG F. VP Transportation/Trucking/Railroad Used the software for: 2+ years ### "Review" July 29, 2020 4.0 Day to Day business management Pros Complete DMS that is customizable. PTM- Vision is used by every department and it helps us manage our day to day business operations. Cons Reporting. The level of reporting could be better. There is the option to pull data into Excel which is useful for getting the reporting we need to run the business. Reason for choosing PTM-VISION Value Review Source SB STEVEN B. President Used the software for: 2+ years ### "Excellent Software & Service" September 27, 2017 5.0 Pros Pluss has been our software provider since 2003 and I consider them an asset to our company. The Point of Sale, Work Orders, and Accounting systems are rock solid and I can run thousands of different reports. The software is customized to suit your business needs which is the way it should be. If I ever have a problem or need a custom report I contact them and the support is second to none. Cons The email module could be improved upon to integrated with Outlook to provide a more functional CRM system. Review Source JC Jennifer C. Administrative Assistant Automotive Used the software for: 2+ years ### "Not easy to use. Software has a mind of it's own. " December 21, 2018 1.0 Pros Nothing. If you like constant glitching and being annoyed, look no further. Cons This software is horrible for financials. There are so many glitches. Functions are not easy to access. Review Source Response from Pluss June 11, 2019 Hello Jennifer, Please refer to our full response to Catherine regarding this. We are still very encouraged to have you take part in some of our accounting training. We have not had any luck reaching out to Catherine despite several attempts and would ask for you to please contact us so we can readdress these issues. Thank You Jennifer. LO Laurie O. Office Manager Automotive Used the software for: 2+ years ### "Simple software for family automotive business" January 20, 2021 5.0 We've been using PTM for years and have had virtually no issues with software. Customer service is extremely easy to deal with. Pros Program is easy to navigate and help feature can answer most questions. Cons Payroll product discontinued. We had to switch to another payroll provider. Review Source BC Brad C. vp Automotive Used the software for: 2+ years ### "PTM Vision review " July 27, 2020 4.0 Overall has been good value and good fit for our business. Pros point of sale program and time clock or employees Cons some reports are harder to run . do not use financial side Reason for choosing PTM-VISION had done research prior to buying Review Source CD Chris D. Owne4r Automotive Used the software for: 2+ years ### "Excellent product" July 29, 2020 5.0 Pros The program is very intuitive. Once you get started and familiar its pretty self explanatory. If you get stuck the help desk is always available. Cons Online self help is difficult to navigate. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.