# Talent 360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Talent 360 the right 360 Degree Feedback solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133708/Talent-360/reviews --- Talent 360 4.5 (17) [View alternatives](https://www.capterra.com/p/133708/Talent-360/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Talent 360 Ease of use 4.1 Customer Service 4.9 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SG Sonia G. Client Services Co-ordinator Education Management Used the software for: Less than 6 months ### "Roffey Park" December 16, 2021 4.0 excellent, the support has been amazing, we had to wait a long time for a project to get going due to covid but they are slowly coming our way now Pros I'm still a new user but so far I have found it intuitive but I have had a lot of help and support from \[SENSITIVE CONTENT\]. There is a lot more to this platform than others I have used previously but it will all become familiar I'm sure Cons It would be good to hide all the custom texts that we don't use, I found this the most annoying but only minor Switched from [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) we weren't satisfied with the support and the contracting wasn't customer friendly at all. Review Source JW Julian W. Talent Management Lead Automotive Used the software for: 2+ years ### "Talent360 - the best on the market?" November 16, 2021 4.0 A good experience from an Administrator perspective, with candidates also expressing positive experiences. Pros Talent360 is easy to set-up and offers several unique features. The system assigns a Quality Score to each feedback submission, which reassures the credibility of the feedback. Reports can be short or long configurations, depending on what analytics you choose to include. And including an adapted version of the Johari Window, the PAPU-NANU feature semi-automates the interpretation process, saving valuable time, as well as providing a structure for both giving feedback and action planning. Cons Whilst the set-up process is relatively easy, a built-in wizard feature would improve this further. A competency library would be useful, to enable quick selection of behaviours or to enable these to be adapted. Reason for choosing Talent 360 Many alternative products appear very similar in their approach and format, yet Talent360 stood out through several unique features. Having used numerous 360 tools in the past, I have not seen any that are better designed. Review Source Response from Head Light November 18, 2021 Great review!! Thanks for the positive feedback. The team here love working with you guys!! AB Alan B. CEO Marketing and Advertising Used the software for: 2+ years ### "Great potential, though not UX needs improving" December 22, 2021 3.0 It did what we needed for a couple of years, but it is time to find something new Pros 360 feedback is straightforward for reviewers Cons I find it can be hard to navigate the product which is a result of poor UX. The buttons are not obvious which means that the majority have to be pressed before you get to the page you need. The software generates excellent data though I prefer to export and interrogate the data outside of the software due to it's lack of reporting flexibility Review Source Response from Head Light January 4, 2022 Thanks for the review Alan! We're glad for your positive feedback and that the software has met your needs so far. If we can help you stay with us, please do let us know. CC Cathy C. E Learning Administrator Law Enforcement Used the software for: 2+ years ### "Effective 360 Personal Development Tool for any large company" November 15, 2021 5.0 The Talent 360 Platform is an excellent product to allow staff to measure and reflect on their strengths and weaknesses and allows them to easily formulate positive developement plans where necessary Pros The software is easy to use for both administrators and the end user. Upgrades means that data is saved immediately and not lost if there is an interruptional in usage. The report which gathers the reviewer data is extremely comprehensive and participants are always impressed with the amount of quality information presented to use in a follow up coaching session or development input with their line manager. The report can be configured to appeal to different learners needs / learning style. Cons I have no complaints about any aspect of the software. Reason for choosing Talent 360 Quality and an excellent customer service/ support desk Review Source AM Allison M. Head of HR Food Production Used the software for: 2+ years ### "Talent 360 review" November 15, 2021 5.0 The whole Headlight experience has always been positive Pros Easy to use, easily adapted to meet our needs Cons Not suitable as a year round solution due to cost, however we overcame this through having a '360 window' for a set amount of users which suited our needs Review Source LT Lucy T. OD Business Partner Non-Profit Organization Management Used the software for: 1-2 years ### "Review for Lancashire Fire and Rescue Service" November 25, 2021 5.0 A positive one, and has been useful in providing feedback as that is an area of development for us! Pros The report is very impactful, the system is also easy to use. I had access to review reports before generating which was also helpful. Cons It might have just been me but when using the Analytics dashboard it wasn't very clear with the dial in terms of how many people you needed to select in order to run a report - I kept selecting the number of people that had completed the survey and no results were generated, but after speaking to the helpdesk I knew I just had to select a minimum number. Review Source DJ Dee J. OD Lead Law Enforcement Used the software for: 2+ years ### "Talent 360" December 16, 2021 5.0 A great team of professional behind a great product. Pros Easy to use, very flexible, offers lots of features for the user report and for the organisational reporting. The product is upgraded all the time with new features. Cons The customer service is only through trained administrators. Reason for choosing Talent 360 For its functionalities Review Source Response from Head Light January 4, 2022 Thank you! Great feedback and we've let the team know! Lovely to work with you D. SM Sally M. Digital Content Learning & Development Manager Food & Beverages Used the software for: 2+ years ### "360 feedback review" December 20, 2021 4.0 Pros The manage feedback page for tracking progress is nice and clear. It is easy to add, remove or amend reviewers as well as sending chasers. Creating new questionnaires is nicely formatted and easy to use. The support team are always quick to respond and are helpful with any queries I have. Cons The layout and navigation of the admin areas are not very intuitive and things are not where you would logically expect them to be - e.g. Lookups section (title isn't self explanatory) to update some text such as personal report introduction and then go to Custom Text to update another report introduction (confusing). You go to Organisation to update images as well as to manage administrators etc. Review Source LF Louise F. Director of People Education Management Used the software for: 2+ years ### "Instrumental in driving performance" December 22, 2021 5.0 Excellent. It has really helped to develop the senior management team Pros Very easy to use and implement with an excellent reporting tool for the end recipient to use and develop Cons Can't think of anything at the moment as it is already a well established platform Review Source Response from Head Light January 4, 2022 Thank you! We appreciate your feedback! BD Bob D. Global Director, Talent Development Information Technology and Services Used the software for: 1-2 years ### "Satisfied Global IT Firm" December 10, 2021 4.0 Assessing leaders across 27 countries in 7 different languages. Pros The reports are very informative. Raters contribute anonymously. The platform and reports are available in multiple languages. The team is quite knowledgeable and very supportive. We are able to assess on our own competency framework vs generic leadership competencies. Cons There is quite a bit of work necessary to do the initial setup of the system. The reports are quite robust. Because of their complexity, it does take extra effort to get used to them. Reason for choosing Talent 360 Cost and customization ability. Review Source JM Jacquita M. HR Business Partner and Health and Wellbeing lead Public Safety Used the software for: 6-12 months ### "360 Review" December 7, 2021 4.0 Good Pros ease of use of the product and administration Cons Set up was tricky but service desk and support very good Review Source MK Michael K. Used the software for: ### "RCPCH Feedback" February 10, 2017 5.0 We are extremely happy with the Software and the whole process of the Talent 360 platform provided by Headlight and the service we have had from our rep has been brilliant and based on building really strong client relationships. The new and improved report graphics are very good with sleeker design and graphics which enhances the look and feel of the document. A couple of things we have found a little frustrating, many of our employees wanted to use external reviewers who use Hotmail did not receive the invites which meant quite a lot of chasing with the reviewers and participants on our part. Despite the graphics improvements we generally find the older format dashboard easier to use. Review Source Response from Head Light February 10, 2017 Thanks for the great feedback! Yes Hotmail can block e-mails suspecting them to be spam, but generally the e-mails get through to external reviewers anywhere in the world. SD Sharon D. HR Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Great tool" December 22, 2021 4.0 Pros Simple to navigate as a user, straightforward to configure, very helpful team, useful analytics. Cons More translated materials for languages other than English. Review Source LN Lisa N. Programme Manager Management Consulting Used the software for: 2+ years ### "Highly recommend" February 14, 2017 5.0 We have been using Headlight for a number of years now and find the software very easy to use. The reports are very in-depth and comprehensive, and the support is second to none in terms of speed of replies and queries being dealt with. We would highly recommend Headlight. Pros Support is excellent. Reports are very comprehensive. Software is user-friendly and responsive. Cons I can't think of anything. Review Source NC Nicola C. L&D Business Partner Government Administration Used the software for: Less than 6 months ### "360 Feedback Tool" December 16, 2021 5.0 The support from the Head Light team has been fantastic - very reactive to our requests - very good at explaining options available to us. Pros The ability to bespoke the questions to suit our own behaviour framework. Cons Some users struggled with screen fit, but this may have been down to their internet browser? Review Source Response from Head Light December 21, 2021 10/10!! Wow! Thanks! PA Philip A. Used the software for: ### "A flexible system that meets a range of needs" February 14, 2017 4.0 Overall, the Headlight 360 system we use is very flexible and highly configurable. By focusing on the quality of the platform and the flexibility of the report, Headlight do the stuff that is needed to allow an L&D team to use the platform in the way we want. The levels of configuration do make the system a little complex and the current switch between the old interface and the new one is adding to that. However, the new interface is MUCH better. Review Source NF Nicholas F. Director Used the software for: ### "Various titles" October 27, 2014 5.0 We have been working with Head Light for many years and we would 100% recommend their Talent 360 solution, as we believe it is the best solution on the market and provides us with the option to provide as much or as little detail as we need for the specific project. Our users love how simple the software is to use and we feel that the reporting ability delivers exactly what we need it to. Review Source Similar Products Featured ## Related categories [360 Degree Feedback](https://www.capterra.com/360-degree-feedback-software/)[Talent Management](https://www.capterra.com/talent-management-software/)