Who Uses This Software?

Small and medium businesses (fewer than 1,000 employees) that want to move away from using spreadsheets to manage human resources.


Average Ratings

636 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • BambooHR
  • www.bamboohr.com
  • Founded 2008
  • United States

About BambooHR

BambooHR is the #1 online HR system for small and medium-sized businesses. Our cloud-based system offers integrated applicant tracking (ATS), onboarding tools, e-signatures, time-off tracking, and performance management, with easy reporting and a convenient mobile app for employees. BambooHR frees HR from the data management spiral to become more effective, more efficient, and more human. Visit bamboohr.com or give us a call to see a demo and start a free trial.


BambooHR Features

  • 360 Degree Feedback
  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Employee Lifecycle Management
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruiting Management
  • Self Service Portal
  • Time & Attendance Management
  • Time Off Management

BambooHR Reviews Recently Reviewed!


BambooHR is simple and user friendly but not built for large companies.

Jan 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: BambooHR software and management system is not the cheapest option out there but you get what you pay for. Well-organized, visually appealing tools that are simple to set up and run. This solution has an open API that allows the software to be integrated with a company's existing HR tech vendors, and the performance review function fits with the way more companies are working. I would suggest this product to small to medium companies.

Pros: BambooHr has allowed our management team to be on the same page with employee Management. Our managers are able to access our Bamboo account from anywhere, allowing them to keep updated on their team. This product also allows employees to enter & update their own personal information reducing user error. This software reporting has several automated functions for manual reports that my company generates for the corporate office. We continue to automate more processes with the help of the Bamboo development team. The onboarding and offboarding processes are streamlined and offer electronic onboarding, task assignments, and e-signature documents. Bamboo HR is able to support every aspect of employee administration and HR management.

Cons: The biggest complaint I have with BambooHr is their customer service and support team. While the team was really hands-on with us for implementation, the support has since left us to figure out our problems with the software ourselves and basically just sends us links to tutorials. The tutorials are ok but we usually end up having even more specific questions after watching them. It would be nice to see them be more hands-on after implementation.

Middle of the road software that needs improvement

Sep 15, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: We are currently researching other HR software. I'm not sure which is better, software that contains the modules needed with obvious and crippling flaws or software that is easy to use both by admin and employees with limited modules.

Pros: The idea of on-boarding a new employee electronically is a huge plus. It engages employees before they start and makes it so that they come in with paperwork already filled out and spend their first day doing more than just paperwork. Most of the framework is in place, but EACH area needs improvement, both in the functionality for administration and the ease of use for employees. The sections offered are vital, but aren't complete.

Cons: The benefits area is lacking a lot of common sense tools - like the ability to attach plan documents to an insurance plan (only a link can be used), display plan cost information to an employee BEFORE they sign up (the pricing is only available AFTER they sign up and become eligible). Many things like this create double the amount of work for the administrator. The actual on-boarding process was a struggle because even though the forms were done properly by the employees (I sat with a few and watched them), it didn't save all information in completed fields. Employees were frustrated when they had to fill out forms multiple times because you cannot edit once saved. I love that employees can e-sign documents, but preparing the forms is cumbersome and they can't be customized easily. For instance, if you need to update a form because something has changed or didn't save properly, you have to delete the task and resend to any employees who need an updated form. When I discussed a few very basic items with support, they just offered a work around that many clients use. These are obvious flaws in the system that need to be addressed, but aren't necessarily a priority. Bamboo HR seems to focus more on flashy design than actual content. It makes them seem like a leader in the industry, but as soon as you dig in, the flaws are obvious. For the price, there needs to be more development in the software.

Easy to use system that allows central tracking and reporting of most employee information.

Jul 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: BambooHR has been really helpful in storing and reporting on employee information, giving employees access to view their benefit and personal information, and I can't rave enough about the Applicant Tracking feature. As a one person HR department, BambooHR has allowed me to become a strong, communicative and organized recruiter in the midst of the million other things I do. As I learn more about email alerts and forms, I'm finding more and more ways for BambooHR to support and automate processes that otherwise take up a lot of time and paper. I love that you constantly seek, and act on, customer feedback to make continuous improvements that are relevant to improving our day to day operations. I love that you are responsive to questions and patiently provide guidance and instruction on how to use features. I don't feel like I've purchased this software, and fell into a black hole. The Bamboo team is accessible and supportive, welcoming questions and feedback. I look forward to learning more about how I can use BabmooHR's current features, as well as waiting to see what new features and updates you'll roll out next. Happy Bamboo-ing indeed!

Pros: BambooHR's customer support is second to none. How they find such cheerful, helpful people, I don't know. They are happy to work with you to help you get the most out of the system. The system is user friendly and can be customized in a lot of ways. You can report on any information in the system, with easy to use standard reports, or you can create your own. They constantly add features and make improvements based on customer feedback. In some cases, they can make requested changes immediately. But they really seem to listen to what you want, and work to get there. Employees can see and request updates to their information, as well as complete & submit forms electronically. I'm able to create approval workflows to support many request processes, allowing us to become more automated and maintain files electronically, which we can then report on. I love the applicant tracking system. I think it's the strongest feature they have, allowing collaboration with hiring managers, as well as communication with candidates. It's helped me manage and improve our recruitment process with the click of a button. All candidate records are maintained in one place, and can be seamlessly on-boarded.

Cons: It is only as good as the data you enter, and does not currently integrate with the other systems we use. So, it requires constant data maintenance to keep employee information up to date, for effective reporting. There's no seamless automation for benefit enrollment. The time off system is easy to use, but does not currently show enough detail to be useful for our needs. I hope that BambooHR will focus on automating the integration of information from other systems, and provide a simpler update of benefit plan information at year end.

We love BambooHR and the customization possibilities it provides!

May 13, 2016
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I did a lot of research on HRIS before choosing BambooHR. For those thinking about using BambooHR, really look at how your structure is set up and how you want it to work when the product goes live. For example, we have two divisions in two different locations. Both divisions are very unique and what one division needed the other did not. Getting this figured out before implementation will help alleviate the need for a lot of change once the system goes live. For our company, BambooHR was by far the best fit for us. The best thing about this product is the customization and the ease in which we were able to implement the system. From the time we decided to go with BambooHR to the time it was implemented and functional was a little over a month! My dedicated implementation specialist, Carol Brogdon was great to work with during the implementation of the system. I am not IT expert or tech person, and this was easy! The customization of the system allows (from the beginning) you to create a system in which each user can see as mush or as little of the information as needed. Since implementation, I have even been able to customize more information on the site that is specific to our needs with two different locations and divisions. The time off feature allows our employees to request time off from their smart phones or pc quickly and for our admin and foremen the calendar of "Who's Out" is extremely useful, especially for looking ahead and seeing who will be out on vacations or sick/holiday time. Anniversary dates and birthdays are visible and there is no longer a need to keep a spreadsheet with this information. The reports that can be generated on training, time off balances, licensing, etc has been a time saver. The ability to transform these reports into PDF, excel and even share custom reports as needed has been very beneficial to us. On-boarding, off-boarding, completing forms as needed has been extremely efficient utilizing the uploading of files and then setting up the signature templates (no more paper pushing or waiting for people to sign and return documents). Uploading files to share with all employees or just a few employees is also a great tool. We utilize the company announcements to send important information to some or all of our employees. The notes section has been invaluable for our managers to document information and if an employee moves to a new location, the new manager now has that information at their fingertips. Our employees can update their address, marital status, with-holdings, etc all from their dashboard. No longer do they have to wonder if the HR department has their most current information because they see what is on file for them with the company when they log in. We have yet to utilize the Job Openings component yet. This was a big draw, as we had experienced a large growth last year. Unfortunately (or fortunately depending) our hiring has tapered off, so we have not had the opportunity to try this out. As far as BambooHR responsiveness to any issues I have encountered, they have been very quick to resolve. I like that they are constantly trying to improve the product and take ideas and suggestions on areas of concern. This type of progressive thinking and action will make them and keep them a front runner in the HRIS world.

Cons: Like any product, the more you use it, the easier it seems. There were kinks to work out when we first went live. Permissions, setting up employee fields and email alerts all needed some tweeking, but again, the system and BambooHR support was great getting through the learning curve. I did opt to go with Maxwell health for the online health care enrollment piece and I have been live with BambooHR since January 2016 and I am still not live with Maxwell Health and do not know when I will be, so if you are thinking of that option, I would really look into other options as it does not seem to be as responsive or as dynamic as BambooHR despite what the sales pitch shows.

Recommendations to other buyers: I started looking into Human Resource Information Systems or HRIS because I am an HR staff of 1 with over 100 employees. We doubled in size in 5 years and I was struggling to keep up with the paperwork involved in on & off-boarding and was tired of shuffling paperwork. I was looking for a system that I could keep our current construction software but manage employee information. Because we have 2 divisions in 2 separate locations, I also needed an HR "filing cabinet" that was accessible to the managers at both sites. I first looked at my most immediate and important needs. I'm fortunate that I am also one of the owners of the business, so while I presented the need to the other owners, the decision to research out and obtain an HRIS was ultimately mine. Having done so, the other owners and all of the employees see what a benefit that this is and has been. While researching, I had a list of goals and needs for what I was looking for and as I went through each demo, I made notes next to each item so I could compare the different systems side by side. Since I wanted to keep my current payroll system separate from any HRIS I chose, I knew there would be some additional attention that I would need to pay when reconciling time off and I was willing to do that in order to keep my payroll separate, so for me if the HRIS did not encompass payroll, I was okay with that. Once I had compared 5 different systems (most advise to keep it to a handful and I would concur). I was able to narrow it down to 2 contenders. Of course cost was definitely a factor, but in the end, I was able to get the best product to fit my company's needs and a vendor that seems to want the best for its clients and is always working to make its product the best. For those thinking about using BambooHR, really look at how your structure is set up and how you want it to work when the product goes live. For example, we have two divisions in two different locations. Both divisions are very unique and what one division needed the other did not. Getting this figured out before implementation will help alleviate the need for a lot of change once the system goes live. I did opt to go with Maxwell health for the online health care enrollment piece and I have been live with BambooHR since January 2016 and I am still not live with Maxwell Health and do not know when I will be, so if you are thinking of that option, I would really look into other options as it does not seem to be as responsive or as dynamic as BambooHR despite what the sales pitch shows.

Cumbersome HR Processes Streamlined w/ BambooHR

Oct 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: APS is extremely effective. Sleek design gives companies competive advantgage.
PTO tracker via mobile app is a game changer
Paperless on-boarding is real!

Cons: none

Overall: BambooHR has revolutionized the way we do business. From top to bottom, our employees have nothing but great things to say about this software. Several cumbersome processes have been streamlined.
For example, Bamboohr's applicant tracking system has given us the platform to compete for candidates who are not only more qualified but who also fit our company culture. Finding the right folks has decreased turnover and saved on training costs. The APS has streamlined our applicant workflow process. For instance, HR and managers now have the ability to work together in reviewing and scheduling applicants. This alone has yielded more qualified candidates in half the time.
The PTO tracker is another Bamboohr feature our company absolutely loves. Prior to Bamboohr we used email and paper to track PTO. The double, sometimes triple, handling of requests was beyond frustrating. Employees now request off and receive their managers approval (or denial) within minutes. Employee records throughout the system are updated the moment their supervisor accepts his/her PTO request. Everyone enjoys managing their own PTO.
Employee on-boarding is another process streamlined through Bamboohr. Candidate information is transferred from the APS to their employee record the moment he/she is hired. We customized bamboohr's on-boarding checklist to fit our company's needs. Any person, whether HR, manager or new hire, can be assigned items within a template checklist. Once a person is hired, the assigned items will automatically generate notifications to the appropriate person. Check-list notifications may serve as simple reminders to more complex messages requiring electronic signatures. Bamboohr's electronic signature feature recently has allowed us to enjoy our first "paperless" on-boarding experience!!
BambooHR is without question a game changer.

Recommendations to other buyers: keep doing what you're doing!

Intuitive Software w/ Over-the-Top Customer Service

Jul 14, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: When I rolled BambooHR out to my team, I had several people confess their initial reaction was, "oh no not another program to learn!" but once they got in there they were pleasantly surprised by how intuitive and easy it is to learn. They've done their research and crafted a solution that's simple and elegant, actually kind of fun to use, and does what all HR professionals hope their solutions will do - it saves me time! My favorite functions are the Applicant Tracking System and On & Offboarding checklists. I never want to hire without them!
BambooHR has excellent tutorials with screenshots and videos, and they provide webinars on best practices and getting the most out of thier platform. I can often find answers to my questions in their Help pages, but if not, I can email or call their support team and often get help right away. Their user support is unmatched. They could write the book on customer service for tech support professionals.

Cons: One of BambooHR's greatest strengths is its simplicity, but that also has its drawbacks. It's not as customizable as some other options on the market. There are some things I wish it could do that it doesn't. They are always making improvements though, and what they do have works great. I'd rather use a somewhat limited platform that works great than deal with a fully customizable one that doesn't work great, or that's difficult to learn and a pain to use.

Overall: Saves me time & keeps applicant tracking, hiring and onboarding processes organized and smooth, employees like it, and we've taken several processes paperless with BambooHR.

Capterra-loader

This might just be my personal all-time favorite software EVER.

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Where do I even begin? All other HR systems out there should take note: BambooHR is how you do HR. My company was in need of software that dramatically cut down our paper usage, particularly for the onboarding process. The paperwork folder that I'd hand each new hire on their first day, was far too much and too overwhelming. With BambooHR, we are now able to have that onboarding process be completely electronic and have each new employee complete their new hire packet before their start date, at their leisure. That way, their first day (really, just about their entire first week) could be spent participating in valuable hands-on training sessions. No one wants to be bogged down with a massive folder of documents on their very first day at work, and the likelihood of employees retaining any of that information while a ton of other thoughts and nerves are flying through their heads on that first day, is VERY low. With BambooHR, new and veteran employees can revisit that information anytime they'd like.

The PTO feature is top-notch: employees can view a time-off calendar within the software and request off without having to physically check-in with HR or their direct reports, first. All that's needed from me or directs, is approval or denial of such requests.

Job benefits, bonuses, raises, and a whole slew of other job-related information can be tracked in BambooHR, making it the most comprehensive, easy-to-use HR software that my company has ever used.!

Cons: There are, in all honestly, absolutely no cons to this software. It'll fit into any company's budget, and I promise, your employees will enjoy it just as much as your HR team does.

Best HR Software around!

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Bamboo really strives to make their product easy to use. Their help section is filled with many different how to articles with picture and most often a video tutorial. I really like to 30/30 product updates they do, every 30 day they send out a video showing the new updates to the software for the last 30 days and what they are going to be working on for the next 30! This is constantly showing me all the different way to use Bamboo! They also will help create sections and tables so you can customize the program a lot. We also use it for performance management. We have heard that some people don't like that the limit the total number of questions in the review section we LOVE IT! We use the review period to "check in" with our employees and use the few basic questions to start a conversation about how happy they are with work and it has done amazing things for our company!

Cons: At the beginning it was a little difficult to get all of our custom tables set up and functioning the way we wanted but I think that was just some misunderstanding on my part, just not being a programmer! Bamboo has amazing customer service so they were happy to help make any changes we needed and made sure we were happy with everything at the end!

For the software being as amazing as it is and the fact that Bamboo is always improving I don't know if I would even necessarily call it a con but the price is a little high. For our needs the benefits Bamboo offer are defiantly worth the cost!

Overall: TIME!! I have so much more time!

The hiring front of this application still needs a lot of improvement

May 18, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Handling our internal staff and sending on-boarding packages is nice, and it offers a good way to make things related to our staff visible to the HR department. It handles time off policies really well and you can set a lot of internal specifications for the benefits your staff gets. Customer support replies fast mostly on the same day. It has a good user access differentiation, but if you're like me and would like a lot of customization on that side for the hiring front you'll find it a bit lacking.

Cons: It could have a lot more functionality in terms of employee self service and functionality, it gets little or no use from our staff on weekly basis with the exception of asking for time off, I would think that a more interactive platform for employees that allows for internal marketing and coordinating internal events. The hiring functionality is new and it lacks a lot of organization thus it makes it very time consuming for the hiring staff, it's hard to process information and it doesn't generate any kind of report regarding recruiting so you'll have to do that manually, and since it also doesn't allow you to download your candidate database you'll have to manually count how many people went through each stage and generating statistics will take you forever. Thus if you need hiring functionality I'd recommend using another tool and doing your research taking your own internal process into account. Also the API doesn't touch the recruiting platform at all and tech support won't be able to help with that because the recruiting platform works separately from other areas of the application.

Capterra-loader

Our HRM team loves this

Aug 01, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Cloud-based HR software is less hassle to maintain for the internal IT team, and easy to manage for the HRM staff. It is full-featured, at least more than what we needed to manage the entire lifecycle of an employee (hiring, performance, records, training, timekeeping, movements, resignation, retirement, etc).

The tracking is easy and intuitive (e.g., how many leaves left/used, timekeeping record). The home/dashboard is attractive and easy to navigate. The digital HR 201 files are well kept in one secure place.

BambooHR is flexible and extensible to keep all the needed information for each employee.

Cons: Updates to the software come in too pricey.

The ability to add/remove custom fields and reports have to go through their customer support/channel. Therefore, make sure that you have everything already mapped out during your project planning and implementation for your company (to minimize change requests and additional cost).

Overall: HR tools in one place covering all HR functions and the entire employee lifecycle from applicant tracking, hiring, onboarding, performance reviews, clearance, movements, resignation, retirement... all in! The reporting tool is powerful enough, just make sure to have everything you need planned and mapped out so you can have it all set up by the vendor right from the bat. :)

Capterra-loader

Great HRIS for small to medium companies which is easy to use

Jun 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I liked the preboarding feature a lot - makes it very easy to onboard new employees even before they started, it's fully automated so all you have to do is just mark a person as hired and set up a workflow once and the rest is taken care of. nice feature of having people answer questions about themselves as it helps the team to learn more about their future colleagues.
the performance module is very simple but in the same time gives enough information and insight. it's based on deloittes approach to redesign performance reviews. I liked the reporting on the performance too, as it shows in one glance who's engaged and high performer vs those who has some issues which HR or a manager should take care of. The goal setting/tracking feature is also nice and simple, allows managers to comment on the progress which encourages frequent feedback and giving kudos.

Cons: Bamboo's support team is in the US and also as they grew bigger, they switched to ticket system vs just messaging them which made the process of gettig support slower. it's understandable but for us as a customer it was quite visible. also the customisation is not so easy and many requests were turned down as it wasn't on their roadmap.

Bamboo HR is fantastic. Completely automate your HR needs. Very intuitive and user friendly.

Aug 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Bamboo HR covers every aspect of employee administration and HR management.
The canned functionality and reports meet 90% of my organizations needs. The minor things that we discovered missing, we requested and Bamboo customized them for us - very quickly and at no additional charge.
The cloud based platform keeps my entire management team on the same page with their employees as well as with the other departments.
Bamboo is very intuitive and easy to use.
Bamboo allows you the ability to alter screens and develop your own specialized reporting.
Our employees have the ability to view and update their personal information and request time off through a free app.

Cons: I have nothing negative to say about the product.

The only thing missing for my organization (which Bamboo is researching at this time) is time clock integration. They do have time clock integration, but we use a facial recognition time clock and they do not have a solution for that product type at this point.

Overall: This product allows my management team to be on the same page with employee administration. Our managers are able to access our Bamboo account from anywhere, allowing them to keep better information on their staff.
It helped reduce costs by allowing employees to enter & update their own personal information. the reporting has automated several manual reports we used to produce in the corporate office.
We continue to automate more processes with the help of the Bamboo development team.
The on boarding and off boarding processs is streamlined by offering electronic on boarding, taks assignments, and e signature documents.

A Great Way to Introduce an HRMS to Your Company

Dec 14, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Overall, BambooHR is a great product. While adoption by others has been slow, the feedback has been very positive. BambooHR has made my job much easier.

Pros: This product is very easy to use and for the things that might be a little tricky, BambooHR has great Customer Service. As a cloud-based system, it's great to be able to access the data from anywhere. It's mobile-optimized which makes it easy to look up information when I'm away from the office. There are also quite a few features included in the base price compared to other products that are sold as individual modules that don't necessarily work together all that well and everything is included (except performance management which is the only add-on). BambooHR is also constantly updating and making changes suggested by their users to make the product even better. BambooHR is also a very elegant solution. If you can shop or bank online, you can use BambooHR.

Cons: The reporting function for Training is a bit cumbersome and could use some improvement. Also, any time you go in to select a field (whether creating a report or power editing), it's often difficult to see the entire item name which can make selecting the correct field a bit of a challenge at times. The other con that I hear from my co-workers is the limited functionality of the mobile app. Perhaps adding a link to the full site from the app (and logging you in at the same time) would be helpful.

Everything You Could Ever Need

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So simple, effective, customizable. Customer service is amaaaazing. You can do everything you would possibly want and now they have payroll.

Cons: I literally don't not like a thing about Bamboo.

Overall: I could probably write a whole book about why I think organizations should be using BambooHR. I am currently a one-woman show at my company and was running most of our processes on dropbox and drive documents. BambooHR has freed up so much of my time, allowing me to be more strategic and take better care of my team. Bamboo makes our company even more organized and improves the hiring to on-boarding experience by 1000%.

Let's start with the Applicant Tracking Software. I went from having no ATS and using google docs to Bamboo and it has made my life so much easier and our lines of communication to applicants even better. It allows me to stick to deadlines, keep everything in one place, and never misplace an applicant. I don't know how I would have gotten through hiring for our summer internship program (180 applicants) with out this software.

On-boarding: incredible. I can send a new hire packet to my new hire and they feel so well communicated with every step of the way. Being able to fill out their paperwork online is so important - they can do most of it before they even step into our office. Then they have access to everything later - what more could they (or I) want?

Reporting time off - We have unlimited vacation but still use Bamboo to keep track of where people are and how many days are spent out of the office. It's so incredibly easy to set up and my freedom loving team loves using it. (There is even an app!)

The day to day - it makes everything easier. I have everyone's phone numbers, addresses, SSNs, EVERYTHING in one place.

I'm an evangelist for a reason, it's hands down the best thing I've implemented for my team.

Recommendations to other buyers: Just go for it. It's a very cost effective way to make your life easier. If your manager is on the fence about purchasing, they can call me and I will talk their ear off about it and you'll be able to do your job even better once you have it in place.

Overall good experience

Dec 29, 2014
4/5
Overall
4.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it's fairly simple to use for a smaller SaaS company (like we are) and that it puts tools in the hands of the people who need them (managers, employees) without HR needing to be gatekeepers. Implementation was great. They are rolling out things pretty quickly, and the software largely works for what we want it to do. I love the Small-Improvements integration! I love the dynamic org chart, the granularity of permissions, and how easy it is for our tech-savvy crew to pick up intuitively.

Cons: While the team was really hands on with us for implementation, support since then has left something to be desired and basically just sends us links to tutorials - even though we've usually watched them and have a more specific question. We've been trying to change an accrual with our PTO, watched the tutorials and have set it up accordingly, but we just want 60 seconds with someone on their team to look at it and say "yup, this will be fine and do exactly what you want when you change over to 2015". Instead, we have a constant back and forth of emails and links to more tutorials which is completely inefficient. Instead of a quick call, we're going to have to use our entire staff as guinea pigs for the new accrual, and see what happens to their balances on 1/1 and fix it from there. We're a really tech-savvy company, a SaaS company, and a big customer service team, so I admit I have a bias coming into this in terms of my expectations. They aren't bad by any stretch, but I'd like the option of calling.

Recommendations to other buyers: Know how hands-on you'll want support to be. We're pretty self-sufficient with our software tools, but we like to make sure they work for us and we customize them to make our jobs as easy as possible. That usually means a couple of calls early when we're feeling things out, and then some as we try to implement new releases. If you are like that, or have some really non-tech-savvy people who need a lot of hand holding, make sure to talk to sales about your ability to get people on the phone.

HR Software with a Soul

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: BambooHR guides their design decisions using research, a modern understanding of HR philosophy, and customer feedback. They don't let you over-configure the software so you end up torturing your employees; they simply won't let you. Example: They designed the Performance Review module very thoughtfully, posing the minimum number of thoroughly-researched and carefully worded prompts to drive a strong review for both Manager and Employee. They won't let you turn the Performance Review into a 5-page write-up like some circa 1980's multi-national.

Good UI design, and requires minimal configuration out of the box. BambooHR integrates with many other vendors up and downstream in the business: candidate tracking, payroll, time logging, etc...

Cons: The Training functionality is designed to allow documentation of employee education, and requires an instructor to mark the education as complete. Sometimes, education is self-service/eLearning...there's no way for an employee to mark certain themselves "complete" for certain training modules.

It's rather unfortunate hole, which caused us to look at an LMS.

BambooHR = HR Genius

Sep 06, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Working with BambooHR has been an eye-opening experience into what life as and HR Professional is like without spreadsheets and paper processes. BambooHR's cloud-based HR platform allows you to recruit, hire and onboard new hires all within one complete system. Through their user friendly applicant tracking system the Hiring Managers are able to comment on candidates and pass them through to the hire process. Once a candidate is selected for hire the system has a built in onboarding package which you can customize for all new hires to include necessary paperwork such as (W-4s, I-9, and company information that can be signed electronically). BambooHR's platform also comes with an easy to use time off tracking system which allows employees and manager to easily track leave requests and a calendar to view when the corresponding team members are out of the office. Bamboo also allows the company to keep track of which benefits employees have elected to ensure compliance throughout the organization. Not to mention, there is a built in organizational chart which allows the employee to view the entire reporting structure of the company along with their direct reports and supervisors. Lastly BambooHR also offers additional apps and add-ons for performance review management which has made annual reviews a quick and painless process for managers and their employees.

Cons: The only thing that this product does not provide is a payroll service. BambooHR is purely and HRIS that will manage all of the company's human resource functions but does not serve as a payroll provider. However they do provide apps that allow select payroll providers to integrate with their software as well as those with customizeable API integrations.

Recommendations to other buyers: I would recommend this software to small to mid-sized companies looking to switch from paper processes to an all encompassing system that will make everyone's life easier. BambooHR will not only make everyone's life easier but it will ultimately save the company time and money in the long run.

Good basic functionality for a small company

Mar 21, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: In general, I find Bamboo perfectly adequate for the needs of our business (under 100 employees). It is easy to navigate from both a user and an administrator perspective. If I need a new field the Support team will make this change quickly for me (and at no cost unlike other providers) and I can easily add new items to a drop-down list.

Some of the nice 'extra' features (which I had never seen in previous HR systems) include:
Tracker on the dashboard showing who is not in the office
Company celebrations (birthdays and anniversaries) on the dashboard
The ability to view what the system looks like per user

Cons: Although it's very easy to create new reports, customized reporting is limited in that I can only pull the data that exists in a field; I cannot put parameters on a field to only extract certain data. Also some of the modules out of the box are much more tailored to bigger companies and are not configurable (such as the Performance Management module).

Overall: Easy to navigate from a user and admin point of view. Alerts and notifications are very handy.

Love Bamboo-ing!

Jan 26, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: We are a small company but found that general HR tasks were very time to consume and overwhelming since employees here wear multiple 'hats' -- BambooHR was just what we needed. For the price, this software has some great features and grows with the company. As a user, the company will also send out emails for training and other external events for interested parties - another great benefit of BambooHR!

Pros: So many features to make HR as easy as possible. Different training areas can be set up for multiple staff types, dashboard makes checking upcoming employee announcements easy to follow (such as time off, birthdays, anniversaries, etc). Enjoy the ease of uploading documentation into employee files as well as the employees having access to particular areas and documents (which can all be assigned by Admin). Additional software can be implemented and used right along with BambooHR - also a plus. The company sends out emails reporting pending updates to the software so we always feel like a part of the changes as they are occurring instead of after the fact.

Cons: While we love the ability to make pdf files editable, don't like the amount of time it takes to set them up. Once they are set up, they work great until an update of the document is needed - which means another set-up. Offering current subscribers new products at a discount (or free) would be great. Since we are a smaller company, we can't often spend - spend - spend but BambooHR does offer continued options for subscribers.

Recommendations to other buyers: Suggest others find out exactly what they need from the software.... the list of needs / wants, etc. and go from there. Not all software is created the same so do your homework before jumping in.

It's okay, could do with one major adjustment though

Aug 13, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: The onboarding at the end of a hiring process is great, and you can customise the process, to a point. I like that it sends a notification to hiring managers that they have something to action. You can keep employee records current with certifications and training. The best feature our staff here like is the annual leave features on the dashboard.

Cons: A terrible recruitment tool. What's the point in having a database if you can't even do a simple Boolean search of every CV that's in there?? We also can't integrate this with local job boards, which means I literally have to manually upload every. Single. Application. So time consuming - you can't even bulk upload either. And if you copy/paste an advert from a Word document into BBHR, you lose the formatting. Also, some of the formatting of the dashboards could use some revision as well. If you can find a recruitment tool that integrates with BBHR up until offer, use it. What would be exceptionally handy, is if BBHR had a feature that allowed us to gather information on skills and capability within our own business, so we wouldn't have to find another piece of software to do this. Something not quite L&D but not quite workforce planning either.

Their Customer Service is Terrible and so is there ATS

Oct 22, 2015
2/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: Originally, I loved the ease of the ATS ranking system.

Cons: Where do I begin? Aside from the fact that when there IS a problem, you can NEVER get anyone on the phone and it takes a few hours to get a response via email, there is lack of reporting, ATS pretty much being the only thing they could care less about and he "limitations of their system" as they like to refer to it are quite noticeable. We purchased this system for the ATS originally with the hope to incorporate and upgrade our account to the full capability of the HRIS. We had the system a total of 6 months, with multiple problems from the get go that included glitches, inability to use the preview functions and having to download all applications, resumes being upload into different user applications, and resume formatting being completely erased. The final straw was we went 4 days with applicants having the ability to apply but their resumes didn't flood in. Every single one of these issues took 2-3 WEEKS to "resolve" and that resolution was to have ME do research for THEM to figure out the problem for their product development department. Even then, 9 times out of 10, the response was "unfortunately, it's a limitation of our system." It took me two days, 8 calls and 4 "disconnects" to get someone to cancel our account. I was supposed to speak with billing before this happened to determine how to transfer all of the existing information from Bamboo system. They instead just cancelled the account and we had access to NOTHING. I then had to call in again and was told they weren't sure how to get us the information out of their system aside form screen grabs.

Recommendations to other buyers: Ask specifics about the reporting features and ask to do a "Sandbox" of the product before deciding. Think about the metrics you're need to track and information you need to pull. Something that may seem like a common sense function (e.g. how many candidates were moved to interviewed), may not exist. Take into account reviews from actual customers and not blogs. Bamboo has received a lot of attention as an up and company, which they probably pay for.

Capterra-loader

We're a growing company and BambooHR helped us really organize our HR processes

Feb 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We hadn't used an HRIS before BambooHR so we didn't really know what to expect. We started using BambooHR when we were around 20 employees or so. In the last year or we, we've grown to 50 employees so their various features from ATS to onboarding to esignatures have really helped us grow quickly while providing a good employee experience.

Cons: It took me awhile to get comfortable with the permissions but I was very cautious since HR data is very private. Once I got the hang of it, I found it very customizable. I don't have any major cons - whenever I got stuck due to my lack of HR knowledge, their support team was there to help.

Overall: BambooHR helped us scale from 20-50 employees very quickly and efficiently. Without the software, we likely would've had to hire at least 1 person to coordinate everything. It saved us some costs there but it also helps us improve our employee experience through onboarding and performance management.

Capterra-loader

Quick and friendly customer service, simply platform with lots of features.

Nov 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: BambooHR has done their research on what makes a good HRIS system. They have made it really simple for HR reps to organize employee information and keep everyone in constant communication.

If you buy this program you have to get the ATS function. It keeps all your applicants organized with a rating system and a quick email function. It now has a offer letter function to quickly send your new hires their OL and can keep track of when they view it and sign it. When their hired they're OL and application automatically go into their electronic file. Send them the new hire packet and they'll love the simple and fun communication. When I review the hiring process with my new hires, they always talk about how easy everything was and how communicative the process is.

Cons: It's a growing platform and a reasonable price. You can't edit every area of BambooHR so sometimes that is a restriction on what you can and can't do. However if you email their support team they'll help find a solution.

Very user friendly for both Administrator and end user! Their customer service is unsurpassed!

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and the help online is extraordinary! The on line videos and information is great and if you cant find what you need its easy to send an email and their response has always been within 24 hours and spot on!

Cons: Right now no option to cut and paste in to an Announcement. Not really a big issue, I simply post it to a file folder and refer employees there in the Announcement. Our benefits have a lot of options and right now it can't update all relevant options for us. But again, I have send a request to review and I'm hopeful I will be able to do it with our upcoming open enrollment!

Overall: Place for general company information and forms; onboarding of new employees that are off-site; automated time off requests/approval; data and set or custom reports at your fingertips and will convert to excel with click of a button! Track turnover; very easy to give access to certain people or give people only access to certain documents.

Customization is Amazing!

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Customer service is so helpful and friendly, and there are rarely wait times over 2-3 minutes when calling them. The interface is very user friendly, and we get compliments on our new hire onboarding process through bamboo frequently.

Pros: The ability to create custom fields on employee profiles for us to track things outside of necessary HR-related information is huge! Also being able to pull custom reports on this data is key for us in presenting information to upper management. It has helped streamline communicating information because of how easily accessible the data is.

Cons: Very nit picky - but it isn't able to calculate fields in certain ways we need. However, we recognize we're wanting to do some more complex things. Customer support is always happy to take our suggestions, and we've seen improvements on things we're inquired about before.

Perfect for the small, upcoming business

Mar 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: The product also provides opportunities for performance managing your team by selecting the "Performance" package. This has helped keep a pulse on our company's engagement and loyalty. Great product!

Pros: The program is very easy to use and is quite intuitive. You have the ability to customize many options. BambooHR does a nice job of sending out monthly feature updates that keep the HR team up to date and knowledgeable. There are several vendors that will work well with the BambooHR platform as well. These vendors include but are not limited to payroll and benefits. They are fun and helpful with their customer service. Great product for the price point!

Cons: I would like the option to customize our organizational chart to be easier to use. It seems clunky at this point. Otherwise I have zero complaints!

Best software system I've ever used!

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Bamboo offers a beautiful platform with tremendous ease of use. It offers excellent ATS (Applicant Tracking) and employee management features, and they continue to innovate and offer improvements and more features each month. Customer service is fantastic.

Cons: There are times when the system can be too simplistic, and not offer the data customization that would be ideal. For example, my company really wanted to use their performance management software, but we would have to comply with Bamboo's timelines for reviews and aren't able to set our own. This is a relatively small disadvantage compared to the variety of really great features they offer.

I also would also like to see Bamboo implement an intranet that would allow employees to communicate with each other and use the system regularly. As is stands now, the vast majority of our employees don't use Bamboo because it's mostly for management, and that seems like a lost opportunity.

Bamboo shows up consistently to deliver quality and simplicity to the customer.

May 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The user friendliness with the UI is so appreciated. You really don't need to know anything about programming language. The information we can find/store is thorough, and being hosted in the cloud leads to very little down time. The customer support is phenomenal. Not only are they skilled and helpful, but they genuinely sound happy to that you called...no matter what kind of issue you may have presented them with.

Cons: This is a tough one, since it's difficult to come up with something that doesn't work, or doesn't have a solution in the works. Maybe the mobile capability could be improved - so that as an administrator/owner, the same view and functionality would be available on mobile units. A lot already is, but it can be a little clunky.

Overall: Efficiency.

Love BambooHR!

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: BambooHR has made my life as an HR/Talent Acquisition professional so much easier! I have more time to concentrate on other important day to day duties. Thank you, BambooHR!

Pros: - Easy to use ATS - Customer service is professional and top notch. The employees genuinely seem like they're happy working there! - They have payroll now! We switched from ADP to their payroll because it's just that much easier having everything on one interface. - They partner with a bunch of companies for expense reporting, time keeping, health insurance, training, etc. so you can add the services you'd like. - Affordable for the quality you receive.

Cons: - BambooHR is a fairly new so there are a few links but they do their best to make improvements and listen to their customers. They even come out with a monthly newsletter that touches on improvements they've made in the month and improvements they plan to make for the upcoming month.

Recruiting and Onboarding with BambooHR

Sep 14, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Since our company started using BambooHR we saved our company time and money due to the efficient processes that Bamboo provides in terms of human resources services. Especially in recruiting new employees, Bamboo has a built-in Applicant Tracking System which allows for Hiring Managers and recruiters to accurately track the status of their candidates as they progress through the different interviewing stages until the offer is made. Once the offer is made the system has on on-boarding platform included which will allow the employee to on-board new hires in a consistent fashion. Through the on-boarding tool new hires will be able to complete a series of tasks on a checklist such as reading the employee handbook and payroll forms. Overall this has been a great addition to our HR team which has helped streamline the overall processes in a more efficient and time saving manner for the whole company. The time that was spent reconciling spreadsheets can now be spent to develop strategic initiatives to improve the overall well-being of the company and its processes.

Cons: The only service that BambooHR does not provide is payroll. However there are several apps that integrate with Bamboo which can be downloaded to your company's site along with an open API function which can be used to pull data from your current payroll system once the integration has been established.

Recommendations to other buyers: If you are a company that is losing time due to spreadsheets and out of date processes, this is the software that will change your life. It is especially user friendly which is nice for all your employees who are constantly asking you questions related to their personal information. Now all of your employees will have all of that information available to them at the click of a button. BambooHR also has an intuitive app which can be downloaded for iPhone or android devices.

Customized for my needs!

Apr 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Powerful HR software that can really be customized to my needs. Hiring tools, on-boarding, and off-boarding have been powerful tools for a small company looking to reduce liability without adding personnel. Customizable reports, integration with accounting, and notifications for the important things. Employee portal creates paperless enrollment in provided benefits as well as reports and access to important personal information.

Cons: It is a large financial commitment that may take some time to realize the benefits. Improvements to the mobile app would be nice as it lacks the many features that would benefit the employee.

Overall: HR tracking with on-boarding and off-boarding tools.

Fantastic Software for all sized companies

Dec 14, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Setting up my personal information was simple. I do like the approval-based functionality that restricts users (including myself) from saving personal information updates without admin approval. I have worked for companies in the past that did not require approval. Where accountability lacks, employees will always push the boundaries of what is exceptionable. I also like that this provides a platform where important documents can be distributed, signed, and stored. The tracking of signed paper forms is always a bit unnerving.

Pros: Deciding whether or not to implement BambooHR is going to be a pure value-added evaluation. If you do not have very many employees, BambooHR may be a bit overkill. For small businesses, I would recommend researching simple HR practices. Manual processes will more than likely be adequate. However, as your business grows, those manual processes will prove to not be scalable. It all depends on the business owner, but when you feel you have reached the point where the manual processes are no longer sustainable, look into BambooHR. It is a great solution for keeping your business's HR practices legal and organized.

Cons: While Bamboo is user-friendly, the look and feel of the interface could use improvement. I know this is a bit nitpicky, but the interface is pretty bland. Since the software is built to be accessed directly by employees to an extent, it would be nice if the interface was a bit more vibrant.

The perfect HR software for your growing business

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything! From requesting time off to payroll and healthcare documentation, this software does it all. It is the perfect online hub for your growing business to manage your HR needs. Very easy to use, straight forward platform that allows us to focus on the business rather than the technicalities of HR.

Cons: There's no con list from me on this software, but if I had to choose something I like the least, I'd say the fact that unapproved time off requests don't appear across the organization has led to some confusion in the past, but that is our fault, not the softwares!

Overall: This software is an HR department in a website. An essential piece of any growing enterprise!

Used this as our main HR platform

Jul 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: BambooHR looks good, is easy to use and comes with a lot of nice-to-have features. We used this in posting jobs which made it very easy to syndicate job listings across a number of sources and keep all of the information we gathered in one platform. The software also had some really neat features like masking paystubs when your cursor wasn't over a certain section on the page, that way your payment information was kept private. It was very easy to see who was going to be in or out in the month and what anniversaries or birthdays were coming up. Overall, it had a great layout, easy functionality and lots of neat features.

Cons: There isn't a lot not to like in this software. It wasn't super fast but didn't I wouldn't go as far as saying that it was bulky or slow. There were a few times when navigation seemed odd our out of place, but really it was a great piece of software.

Overall: Everything HR all in one place that looked good and was easy to use.

Great HRIS for Small Company

Oct 03, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: user friendly, affordable, friendly customer service.

Cons: integration with benetrac didn't work well for us and some better/newer features (like audit history) costs more.

Overall: BambooHR is a great platform for organizations on the smaller and/or less complicated size. We looked for them originally when we needed a standalone HRIS system (although I believe they do integrate with some payroll vendors). The integration with Benetrac didn't work very well for us. As we grew and had more complicated working status (like multiple locations, different work status, etc) it became harder to accurately report/use Bamboo. But when we were smaller they were great. And they are super affordable. They're also on the newer side so often add functions. And the user interface is Very user friendly.

Our experience with BambooHR has been great.

Jul 18, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: BambooHR is a tool who help small/ midsize businesses to have the employee information all together in one source. It is easy o use, friendly user, it can be integrated with other platforms.
With bamboo, you can keep track of your employee's information but also keep track of time off. It is easy to submit and accept requests. It also helps you to keep track of the remaining time off in a transparent way.

Cons: Price is a bit high, which may not suit with a smaller company that only has a certain budget. But in overall is a great software.

Overall: Bamboo does a great job by presenting all the information in an easy way to use.

Excellent HR platform for small companies

May 24, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: Generally very happy with this software, however I would not recommend it for larger companies.

Pros: Very easy to use with an excellent and attractive interface. Time off handling is the best I've seen; easy to submit and approve requests, clear display of remaining time off and even a built-in time off calculator. The calendar eliminates the need to send out mass emails prior to taking time off, as anyone can see who is off and who will be off in the coming days/weeks. HR-required documentation can all be stored in this one central location, and assessments, training, org charts and many other features are incorporated right into the platform. The app makes it easy to use on-the-go, which is great for sick days.

Cons: Training features are limited, as managers are still required to sign off on an employee's training. Org chart functionality is very basic, so it falls short for companies who have a more complex structure.

Simple User Interface That is Well Suited to the Small to Mid Business

Sep 23, 2016
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
2.5 / 5
Customer Support
3.5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The user interface is very easy to use. Initial set up was quick and easy (less than 6 weeks). There are many short videos in the help section that are great for administrative users and employees alike. Security roles are easy to design and assign. Limited vendor support is needed.

Cons: There is very little reporting from the Applicant Tracking System and point in time reporting is not strong. I do not like the vendors support style. While responses are generally quick, support requests go to a general pool as do any responses you make after that. You may deal with multiple people on one request and have no contact information for that specific person. There standard email closing of "For future reference, here's the link to our extensive resource of videos, walkthroughs, and guides that cover all of the major features in our system: https://help.bamboohr.com/ BambooHR Support Hero" makes you feel like you didn't do you due diligence. Generally, I am a fan of the product but not the support style.

Recommendations to other buyers: Take a good look at your company and employees needs are. Make a list based on criticality and if and HRIS doesn't meet those needs pass! Also consider what outputs you need. Can the system really do it? Don't trust claims that the software will do it. Verify. Get current customer references and ask them what the system can do! Sales people will tell you anything. Trust users for better feedback.

Amazing!!!

Oct 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how you can design your software to your company's specific needs. They are also constantly adding new features and the biggest one for us was the bamboo payroll that we are currently in the process of starting. And most of all their customer service is the BEST! I recommend this to all companies that are looking for a unique and functional HR platform. Our company is getting close to 300 employees and this system cut my work time in half. I can actually leave work at 5pm not 7pm.

Cons: I would love to see a bit more from the performance review software. Our company needs to do more comprehensive reviews due to our licensing requirements and the current performance review software is pretty generalized.

Overall: The benefits are from tracking , filing, etc.

User-Friendly and Loads of Features

Oct 05, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easily my favorite part of this software is the on-boarding functionality. Being able to auto-generate an offer letter and attach W4s, I9s, etc. for signature drastically cuts down on my time, as well as time that normally needs to be set aside for employees on their first day.

Cons: When refreshing job postings after 10 days, BambooHR does not prevent people that have previously applied to reapply for the position. Unlike some software that is more ATS dedicated, like Workable, there is no option to just auto-filter out these repeat applicants. At times, this has led to a rejected candidate being contacted for an interview after having already interviewed and being passed on.

Overall: It's multi-functional. Although it has a number of issues, even just paying to use it for job postings and on-boarding has been a cost-effective alternative to posting directly on Indeed, LinkedIn, etc., or using a dedicated recruiting platform such as Workable or ZipRecruiter

Very Basic but Useful

May 11, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Software is great for onboarding & employee information. The ability for employees to request time off is a benefit. The performance review is also beneficial along with the training setting is also very useful.

Cons: There are a lot of limitations as far as the Time Off capabilities. They don't allow for a blackout time where people cannot request time off which is something that certain industries need. They also don't allow for your company email or information to be loaded on to different job boards. When a potential employee clicks on the job posting it doesn't provide any of the company information. It only allows for certain types of deductions in the Benefits are but each company should be allowed to build its own benefit structure.

How did I ever live without BambooHR !

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: New Hire Packets! Such a great way to get new hires off on the right foot. Our organization loves the "Get to know you" questions and uses them as ice breakers during the first week.

Cons: It isn't so much of a con as a wish: I wish we could have a Canadian Payroll integration for Bamboo!

Overall: Right from the very first phone call, Bamboo has been a customer service dream come true. The sales, implementation, and onboarding of our organization has been seamless, professional and a downright pleasure.

The platform itself is so easy to use while being extremely comprehensive and robust. Our employees love being able to submit vacation requests in a paperless fashion, as well as see their training and benefits info.

I can't stress enough what a difference BambooHR has made in terms of productivity for our team!
The lifelong user, right here!

Recommendations to other buyers: The knowledge library is your best friend when you are stuck on something. Still, can't figure it out? The support team is so fast to answer, so helpful and never makes me feel dumb if I ask a (seemingly) silly question.

Great for small businesses

Nov 07, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We've been using Bamboo HR for awhile now. They've been very responsive when we've had any questions about the product or have needed some custom field options for our employee records. Document management could be improved, but it's functional. The job listing/applicant tracking system has been a useful tool; we've received some applicants through the job postings they created for us, and we've been able to share a link to the job listing on Facebook to make it easier for people to apply. We haven't yet tried their performance management module, and do not plan to do so for the additional cost per month per user.

Pros: The applicant tracking system is pretty solid, especially for a feature included at no additional price. Setup and configuration is simple, and their support team is quick to answer any questions.

Cons: I would like to see 2FA (two-factor authentication) as an option for a web-based application that can be used to store HIPAA-compliant employee information, as well as employee social security numbers.

Recommendations to other buyers: As I said earlier, this is great for small businesses, and I can see it potentially scaling well. If you're a larger firm though, definitely compare the cost of this product against other, more traditional HRIS systems. If you like this product but you're concerned about the lack of 2FA, our workaround has been to link logins to a Google account (we use G Suite, formerly Google Apps for Business) and to enable/require 2FA with employee Google accounts.

Bamboo HR has been a game changer for me and my company!

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use and the employees can understand their side. Bamboo performance is good but could be better if it was available on the app for the employees to access more readily.

Cons: I would like to see the app more functional for the employees. Currently the app only shows people gone from work in there division but since our company is small we would like all employees to see time off across the board. This app is just a time off request app. Needs more functions for this. Online version is great but the functions employees need are performance and files to look up. Access to performance assessments would be great on the app. Our employees work in an environment where computers are not readily available. We work in rooms where wash down is going on and in coolers and freezers. Phone apps work best for our company. This app is lacking in functionality.

Amazing HR Solution!

Jul 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Gone are the days of having to print a huge stack of onboarding files. We have LOVED implementing BambooHR in our company. Our onboarding and offboarding processes have greatly improved by making all electronic with digital files and signatures. For new hires, they can review and sign off on many of the required documents before their first day which helps them be able to focus on other great things when they first arrive rather than piles of paperwork. Another great feature for us has been the Applicant Tracking System. We can easily view applicants, put them in a desired category, send emails through the system, and then start the hiring process right through there if we'd like!

Cons: There is so much that can be customized in this system which is very helpful. I think my only complaint would be that when we make a chance to an onboarding file, for example, we have to remember to update in the Files section in addition to the onboarding template which can be forgotten.

Overall: Onboarding, offboarding, applicant tracking, benefit communication

BambooHR- Easy to use HRIS

Dec 20, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall a great HRIS if you are a small company 50-150 employees and are looking for a great way to streamline your processes and organize your employee information.

Pros: Very easy to use from the employee to the manager level. With the use of the app employees and managers are able to easily submit and approve time off requests on from their phone. We also use the Performance Review feature which has provided a more efficient way for employees and managers to complete their reviews while saving the company time and improving overall productivity.

Cons: Some of the features are set within the system that you cannot change, but BambooHR has made several updates over the last couple months to incorporate feedback from customers

Implementation was very easy and the ability to customize was amazing.

Aug 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Real time reporting is great and the fact that you can create your own reports in a few clicks saves a lot of time... prior to bambooHR we didn't have a system and we had to manually pull various pieces of information and create various excel spreadsheets. The on-boarding feature is also very efficient.

Cons: Would like to see the payroll side added for use in Canada. The system we currently use for processing payroll is old and do not provide any other benefits other than basically paying our employees.

Overall: More time to focus on other important functions I am responsible for and the amount of inquires we would receive from Management has dramatically decreased, as they can find the information they need by just logging into bambooHR.

Fantastic Employee Management Software

Aug 30, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I used BambooHR for over four years and loved it. We were an early adopter of the software. Our employees loved it, our managers loved it. Superb salary, time off and benefits tracking. Fantastic training tracking. Document management was excellent. Almost everything I needed as HR Manager was done via this software.

Cons: As of my last use (six months ago) the software did not offer substantial employee review options. I recommended to the product team that they work on building features for reviews. Also, we hobbled together a way to track employee Visas in the system but it was far from ideal - excel was a better option honestly. Another product feature that I would have found very helpful.

Recommendations to other buyers: Getting in early we were grandfathered into very favorable pricing. At my new company, the offered price for this software was a huge turnoff to my supervisor and I've yet to convince him BambooHR is worth it. I think it is worth every penny and am working on building a case for our next budgetary year.

Automates HR quickly & easily

Jun 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Cloud-based HR database collects all your employee information in one spot; you can view contact information, personal information, job information, and employee documents all a mouse click away. Task lists and e-signed documents make it easy to keep track of what has been completed by who and what still needs to be done. Super robust reporting function for numbers nerds.

Cons: For some reason it doesn't automatically enroll full time employees into things like your PTO or benefits. Requires a high level of compliance by employees , otherwise things just don't happen. Only allows for 10 job postings before you have to upgrade, which means if you have several "always open" positions this is a problem.

Overall: Ease of having all employee info at your fingertips; automating things like promotions & compensation changes; quick access to reports to provide information to higher-ups

BambooHR is amazing!

Feb 22, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to use and all of the extra functions that they are coming out with.

Cons: The customer service is a little lacking when I have to call and ask questions. Their staff is not as knowledgeable as I would like or expect. I do always get my questions or problems worked out but it can be a little time consuming.

Overall: I love using BambooHR! It holds and organizes all of our HR paperwork automatically! We have been using BambooHR for a few years now and I really love all of the changes that they have made in the last year or so! It has made it easier to use and give me more functionality I love it!!