--- title: "Ideagen Healthcare Guardian Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Ideagen Healthcare Guardian Software - reviews, pricing plans, popular comparisons to other Business Performance Management products and more." source_url: "https://www.capterra.com/p/133808/Ideagen-InPhase/" page_type: "product" language: "en" --- # Ideagen Healthcare Guardian Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Ideagen Healthcare Guardian ## What is Ideagen Healthcare Guardian? InPhase is the fitness tracker for your Trust or organisation. From individual to Board level set goals, trigger encouragement, recognise success or track effectiveness. InPhase quietly finds issues, correlations, under-performance and deviation from plan, letting you know when action is required. Get notified of problems, relevant to you, from your one unified version of the truth, without having to run reports. ## What is Ideagen Healthcare Guardian used for? [Incident Management](https://www.capterra.com/incident-management-software/)[Governance, Risk and Compliance (GRC)](https://www.capterra.com/grc-software/)[Compliance](https://www.capterra.com/compliance-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ideagen Healthcare Guardian?[Manage this product listing](https://www.g2.com/products/ideagen-healthcare-guardian/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ideagen Healthcare Guardian 5.0 (12) VS. [4.4 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting Price Contact vendor Starting Price $16 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (12) Ease Of Use 4.3 (351) Value For Money 4.6 (11) Value For Money 4.3 (301) Customer Service 5.0 (12) Customer Service 4.2 (292) ## Ideagen Healthcare Guardian alternatives [4.8 (96)](https://www.capterra.com/p/141558/DoneSafe/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (48)](https://www.capterra.com/p/181004/SafetyAmp/reviews/) Starting price $4800.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.8 (255)](https://www.capterra.com/p/143579/SiteDocs/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Mitti (by SafetyCulture)](https://www.capterra.com/p/141080/iAuditor/) [4.6 (355)](https://www.capterra.com/p/141080/iAuditor/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/141080/iAuditor/) [View all alternatives](https://www.capterra.com/p/133808/Ideagen-InPhase/alternatives/) ## FAQs about Ideagen Healthcare Guardian Overview ### Which roles and teams benefit most from Ideagen Healthcare Guardian? Ideagen Healthcare Guardian is most used by patient safety, clinical governance, and health and safety teams that track incidents, manage risk, and support compliance. Performance, strategy, and BI leaders use it to analyze trends and improve outcomes, while systems and ICT administrators maintain workflows, reporting, and reliable data access. Answer based on 12 reviews Overview ### What company size and specific industries is Ideagen Healthcare Guardian built for? Ideagen Healthcare Guardian is designed for healthcare providers and hospitals, especially clinical governance teams that need integrated digital tools for patient safety, risk, and compliance management. It is best suited to healthcare organizations of any size that handle clinical governance and regulatory oversight. Features and Usability ### What are the key features of Ideagen Healthcare Guardian? Ideagen Healthcare Guardian offers incident management, safety incident management, audit management, compliance tracking, and risk management for healthcare oversight. It also includes corrective and preventive actions (CAPA), alerts/notifications, workflow management, document management, audit trail, dashboards, and reporting/analytics for monitoring issues and controls. Getting Started and Support ### What training and onboarding options does Ideagen Healthcare Guardian offer? Ideagen Healthcare Guardian provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Getting Started and Support ### What customer support options does Ideagen Healthcare Guardian offer? Ideagen Healthcare Guardian provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. No reviewer feedback about support is available here, so customer experience with response times or helpfulness cannot be described from the catalog data alone. ## Features AI summary Based on 29,194 Business Performance Management reviews Capterra reviewers highlight these features as the top priorities when evaluating project management software: - **Deadline Management** (**59%** of reviewers rated this feature as critical) - **Project Time Tracking** (**62%**) - **Project Time Tracking** (**62%**) Ideagen Healthcare Guardian supports **Deadline Management**. However, it does not include **Project Time Tracking**. Instead, it offers **Time Tracking** (**57%**) as an alternative feature. This can help teams stay on top of key due dates while still recording time spent on work, providing teams with better visibility into schedules and effort across projects. Activity Dashboard 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Customizable Reports 4.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Alter the layout and content of reports Compliance Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Customizable Templates 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Monitoring 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Observe and track the demand, usage, progress or quality of a system, product, or user Risk Analysis 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Analyze potential risks across the organization Ideagen Healthcare Guardian 125 features ### All Features - "What If" Scenarios: Method used in decision-making that allows businesses to input variables to forecast potential outcomes or possibilities - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Activity/News Feed: Continuous profile-based stream of news and activity - Ad hoc Reporting: Generate one-off reports that meet information requirements - Agile Methodologies: Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Planning: Create a targeted plan, schedule resources, and determine long-term goals for the audit process - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Benchmarking: Compare key metrics for the business against prominent players in the industry - Budget Management: Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure - Budgeting/Forecasting: Create budgets based on historical data and future projections - Business Plan Templates: Sample files or documents that could be customized as needed or used as is - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - Cost-to-Completion Tracking: Forecast of the expenses necessary for project completion - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Deadline Management: Specify or track the date/time a project, task, etc., is due for completion - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email-to-Task Conversion: Convert emails into tasks - Environmental Compliance: Guidelines for conforming to environmental laws, regulations and requirements - Event Logs: A chronological record of actions or occurrences within a network, software, or process - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Financial Analysis: Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk - Financial Modeling: Decision-making process using businesses past, present and forecasted future operations. - Forecasting: Form predictions based on past and present data/trends - Forms Management: Store, manage and track all forms in a centralized location - Gamification: Games or game-like elements to track progress and reward accomplishments - Gantt/Timeline View: Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Governance: Management of rules, practices, and processes of a company - Idea Management: Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects - Idea Ranking: Facilitates users voting on ideas that are presented so the most favorable ones can be highlighted and further pursued - Ideation: The creation, development, and sharing of potentially innovative new ideas - Incident Management: Manage and track all disruptions and incidents - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Internal Controls Management: Ensure internal objectives and compliance with policies are met - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Tracking: Record and follow the progress of every issue - IT Risk Management: Manage risks related to IT systems - Kanban Board: Visualization tool to organize and optimize tasks and track their status at every stage of workflow - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - KPI Monitoring: Tracking the status of previously identified performance measurements - Milestone Tracking: Monitor task progress and planned accomplishments to better manage project status - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Modeling & Simulation: Using physical, mathematical, or logical models as a basis for simulations to generate data for managerial or technical decision-making - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Operational Risk Management: Manage risk that occurs from systems failure or inadequate processes - Percent-Complete Tracking: Level of completion within a task - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Policy Management: Create, manage, and track policies and procedures within an organization - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Predictive Analytics: Predict future data based on historical data sets - Prioritization: Arrange tasks based on the level of priority or urgency - Progress Reports: Document and report the progress of ongoing projects - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Accounting: Manage and track financials on a project-to-project basis - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Planning: Organize and schedule projects - Project Planning/Scheduling: Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints - Project Tracking: Monitor the progress of projects from start to finish - Projections: Estimate or forecast of a future scenario based on the study of present trends - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Tasks: Set the frequency of a task's occurrence - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reporting/Project Tracking: Track task progress, milestones, delays, or other key information and generate reports on them for evaluation - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Risk Analysis: Analyze potential risks across the organization - Risk Assessment: Initiate collection and analysis of known risks - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Roadmapping: Identifying desired outcomes and important milestones and creating a plan on how to achieve them - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Safety Incident Management: Track, report on and implement actions pertaining to physical safety at the workplace - Scenario Planning: Develop potential scenarios to identify risks and opportunities - Scorecards: Visual representation of performance data, enabling users to monitor progress, identify trends, and make data-driven decisions - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Spreadsheet View: UI looks like a spreadsheet - Status Tracking: Track the status over time for a request, process, asset, or transaction - Step-by-Step Wizard: Organized process that walks users through each step of building a business plan - Strategic Planning: At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them - Sub-Task Management: Split and manage tasks into individual components - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Board View: UI looks like task board - Task Editing: Edit task information and all related elements - Task Import: Import tasks from external sources - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Task Tagging: Add labels or tags to tasks - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Testing/QA Management: Checking for errors to prevent quality issues and maintain the integrity of the product/service as per set standards - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - To-Do List: A digital list of items that need to be completed - Traditional Methodologies: Sequential approach (i.e. Waterfall) in which users break down and plan an entire project before the launch - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.9 (12) 4.9 Based on 12 reviews ## Pricing Value for money 4.6 (11) ### Starting price Free trial available Value for money 4.6 (11) 4.6 Based on 11 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (12) 5.0 Based on 12 reviews ## User reviews Overall rating 5.0 Based on 12 reviews Filter by rating 5(12) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CB Charlotte B. Patient Safety Lead Health, Wellness and Fitness ### " Adaptable, Award-Winning System That’s Been Invaluable for Our NHS Trust" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 1, 2026 Fantastic honestly. We used datix previously and it was so long and difficult to use. Ideagen has transformed our incident reporting. Pros Ease of use and how modern it is. I also find that it is so easy to adjust and improve to help our Trust. Cons The help text needs to be clearer as it often gets skipped or missed by staff as it is too small and not very obvious. Switched from [Datex Footprint 3PL WMS](https://www.capterra.com/p/52970/Datex-FootPrint-WMS/) I don't know, I work for the NHS and I am not privey to that info Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. KW Katie W. InPhase System Manager and ICT Technical Specialist Hospital & Health Care ### "A powerful, versatile and highly customisable platform." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 20, 2025 The experience with Ideagen InPhase (Healthcare Guardian) has been overwhelmingly positive. One of the standout aspects of the system is its remarkable flexibility and the high degree of customisation, which has proven invaluable in adapting the platform to suit the bespoke needs of the organisation. Whether it’s building reports, or tailoring features to specific departmental requirements, the platform has enabled the creation of a system that works to truly support teams’ workflows and organisational objectives. Beyond its adaptability, the system's support for reporting has been particularly notable. The ability to create robust, real-time, reports and dashboards which triangulate data has significantly enhanced the ability to monitor performance and compliance. These features have not only streamlined day-to-day operations but have also help to ensure that the organisation remains aligned with governance standards. Overall, the combination of flexibility, ease of use, and powerful reporting tools has made InPhase (Healthcare Guardian) an indispensable resource and tool for the Trust. Pros The strength of Ideagen InPhase (Healthcare Guardian) is its platform. This allows it to offer a remarkable level of flexibility and adaptability. The system is powerful and comprehensive, but also highly customisable, meaning it can easily fit a diverse range of organisational needs. The user interface is both clean and visually appealing, making it accessible and intuitive across all devices – whether that is on a computer, tablet, or mobile telephone – and has a clear focus on ease of use for end users. However, it also makes many administrative tasks, such as managing application forms or adding or amending fields, straightforward, helping to streamline daily system operations. Once an administrative user is familiar with the way that the system works, its flexibility is immediately obvious. Given this versatility, pages can be customised and tailored towards an organisation’s bespoke requirements. This can be anything from adding personalised branding or styling, through to deeper features that can expand the system’s abilities. In addition to this, InPhase excels in supporting reporting, providing robust real-time reports, dynamic infographics, and interactive dashboards. These features work to facilitate strategic alignment and the triangulation of data, enhancing decision-making processes at every level whilst supporting governance and compliance requirements. Cons While InPhase offers impressive flexibility and functionality, there are a few areas that could perhaps be enhanced. The front-end is user-friendly and simple to learn, yet administrative tasks may take more of an adjustment period. After gaining this familiarity, the system works well; however, these complexities might pose challenges for individuals with less technical experience. Switched from [RLDatix](https://www.capterra.com/p/146922/PolicyManager/) The original Datix web solution was becoming outdated and a more advanced, adaptable solution was required. Alternatives considered [RLDatix](https://www.capterra.com/p/146922/PolicyManager/) Reasons for choosing Ideagen Healthcare Guardian InPhase was chosen primarily due to its greater configurability, customisability, ease of use and the flexibility of its unique platform. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JO Justice O. Health and Safety Advisor Hospital & Health Care ### "Great Interface and User Friendly. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 13, 2025 It is user friendly, great Interface and we were able to migrate all data from our old system to Inphase. Pros The system is a great incident reporting system, Brilliant for risk management and superb for doing our H&S Audits. Cons We have been using for almost 2 years now, so far brilliant cant complain as it is way better than the previous DATIX. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. HR Helena R. Systems Officer Hospital & Health Care ### "Improved Communications " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 7, 2025 Overall good system, improved communication. Pros Support has definitely improved throughout the time we've had with Inphase, a lot of our support tickets are resolved within 1 day, and that is great to ensure the continuity of our support to service users. Cons Communication at the beginning wasn't the best, but as I said before this has greatly improved. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. TE Tarekk E. President Health, Wellness and Fitness ### "Inphase, a great in office system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 22, 2023 Love it. We are able to track all no future appointment patients in one clean system. Pros Best missed appointment-no show tracking anywhere. (Called black hole). Cons Not an online system. You need a server. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RJ Rupesh J. Organisation Peformance Officer Government Administration ### "New to Inphase" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 7, 2019 Hi Executives, Thank you for the session yesterday, it was very insightful especially for a new starter as myself. I have an IT background and I have been supporting the Council for the last 4 years in terms of ICT support. This new post has enabled me to learn InPhase and use the powerful tools available within InPhase. I am still learning as it's my first full week, but InPhase is interesting and I cannot wait to learn more from the system. Pros I used the InPhase Help Centre as I was conducting an import for the first time. Instead of calling InPhase support desk, I used my intuitive and looked at the help centre website, The search engine was fantastic and easy to use, I found what I was looking for within seconds and the guide was spot in which helped my organisation perform the import successfully. Cons I am new to InPhase, therefore I do not have any cons at the moment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 24, 2019 Massive thank you Rupesh! We're really glad you like the platform and the new support system we've launched! EC Emma C. Clinical Programme manager SAFE Hospital & Health Care ### "Review of InPhase tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 25, 2019 We are using the Inphase tool as a governance framework to provide assurance on a number of different areas: - CQC self assessments and peer and leadership reviews - Compliance against NICE guidance - Procedural document tracking - Inspections - team leader checklist, hand hygiene and meds management - Health and care audit tracker and assurance level The tool has offered us more than we had initially hoped and the scope keeps growing. The benefits of the tool is that it is open and transparent for al staff to view compliance. This allows for easy identification of areas that require improvement that may otherwise be missed. Pros The ability to build in a number of different modules that can support with assurance around governance for our organisation Cons Parts of the system are a little confusing e.g. actions, view dates that seem to change depending on the area of the software you are using Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 7, 2019 Hi Emma, Thanks for your amazing review! From what we can see, we believe your page date issue could be down to your page settings that can either take a last saved date or view date. Feel free to reach out to the team and we'll be more than happy to show you how to fix this! AN Anonymous User Strategy and Performance Manager Government Administration ### "User-friendly, customisable and visual performance management software" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 8, 2019 InPhase BMS has significantly improved our ability to collect, display, analyse and use the data within our organisation. The performance management culture within the organisation is enhanced, as its user-friendly but dynamic nature makes talking about and understanding performance far more engaging and relevant. Pros \- Excellent training and set-up support - Software is entirely customisable so that it can reflect the branding of the organisation yet provide different reports for different internal customers - Easy to build new reports and maintain the system, eliminating duplication and focusing team resource - Has facilitated much more meaningful, dynamic and focused conversations about performance at every level in the organisation Cons \- The possibilities are almost endless, so requests for more reports, more visuals are endless! - It was a big task to get the system from a standing start due to the complex nature of the organisation. It was not difficult and the system can accommodate our needs - but it is time consuming and requires a plan before getting started. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 11, 2019 Thank you for a fabulous review! We're thrilled you love the product as much as we do! Craig N. Senior BI Analyst ### "Quite simply brilliant" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 8, 2018 Simply put, our information and performance culture improved dramatically. Pros One location, one product, one truth. The software allows you collect, capture, cleanse and standardise a wide range of information and data from different sources. The software then provides you the tools to present your findings/performance in a clear and concise format that suits you. These results can also be interrogated by the user. The ability to produce live reports: once a report has been built, you can rely on the report to update itself until you choose to stop it. The product is forever being enhanced features and abilities you didn't even know you needed it, but now can't live without. The Inphase team and family: The team could not be more helpful. The other users of the product seem to always be willing to pass on their knowledge, experience and solutions. Cons As with all new software, this product can be quite daunting when you first learn/use it. The possibilities appear to be endless, especially to those not having to administer the product. The more you produce, the more you will be asked to produce. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 9, 2018 Incredible review Craig! Thank you! Alex S. Performance ' Improvement Manager Government Administration ### "Modern user friendly Performance Management System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 8, 2018 Pros \- Essentially manages performance, not just monitoring, with clear lines of responsibility and ownership. - Focuses departments on what needs to get done, eliminating unnecessary work through the use of objectives, policies and performance metrics. - Shifts focus from performance as a yearly event to an on-going process. - Contributes looking at the goals and KPIs that will make a real difference. - Provides management an easy to absorb view of the elements that impact performance. - Improves links between internal initiatives and promotes cross-functional working. - Flexibility to customise the system look/feel to suit our needs and corporate branding protocols. - Eas of organization integrations with other data capturing system, which suits either complex or simple combinations. Our core purpose using InPhase is to ensure our services are carrying out their duties which they are employed to do in an effective and satisfactory manner, which is contributing to the overall business objectives. Using InPhase for performance reporting and action planning which with employees across the council, saving us time and money. We have also been able to embed all our performance measures, Service Plans, Audit and Risk actions to capture service delivery requests the \`once and use numerous times; reducing duplication and officer time. InPhase support team always has time for the customer. InPhase has proved to be a superb value for money performance management solution. Cons Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 9, 2018 Amazing thank you for the review Alex! 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