# Ideagen Healthcare Guardian Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Ideagen Healthcare Guardian the right Project Management solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/133808/Ideagen-InPhase/reviews

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Ideagen Healthcare Guardian

5 (11)

[View alternatives](https://www.capterra.com/p/133808/Ideagen-InPhase/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Ideagen Healthcare Guardian

Ease of use

4.6

Customer Service

5.0

## Showing most helpful reviews

Showing 1-11 of 11 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Alex S.  
Performance ' Improvement Manager  
Government Administration  
Used the software for: 2+ years

### "Modern user friendly Performance Management System"

January 8, 2018

5.0

Pros

\- Essentially manages performance, not just monitoring, with clear lines of responsibility and ownership. - Focuses departments on what needs to get done, eliminating unnecessary work through the use of objectives, policies and performance metrics. - Shifts focus from performance as a yearly event to an on-going process. - Contributes looking at the goals and KPIs that will make a real difference. - Provides management an easy to absorb view of the elements that impact performance. - Improves links between internal initiatives and promotes cross-functional working. - Flexibility to customise the system look/feel to suit our needs and corporate branding protocols. - Eas of organization integrations with other data capturing system, which suits either complex or simple combinations. Our core purpose using InPhase is to ensure our services are carrying out their duties which they are employed to do in an effective and satisfactory manner, which is contributing to the overall business objectives. Using InPhase for performance reporting and action planning which with employees across the council, saving us time and money. We have also been able to embed all our performance measures, Service Plans, Audit and Risk actions to capture service delivery requests the \`once and use numerous times; reducing duplication and officer time. InPhase support team always has time for the customer. InPhase has proved to be a superb value for money performance management solution.

Cons

Review Source

Response from Ideagen

January 9, 2018

Amazing thank you for the review Alex!

KW

Katie W.  
InPhase System Manager and ICT Technical Specialist  
Hospital & Health Care  
Used the software for: 2+ years

### "A powerful, versatile and highly customisable platform."

November 20, 2025

5.0

The experience with Ideagen InPhase (Healthcare Guardian) has been overwhelmingly positive. One of the standout aspects of the system is its remarkable flexibility and the high degree of customisation, which has proven invaluable in adapting the platform to suit the bespoke needs of the organisation. Whether it’s building reports, or tailoring features to specific departmental requirements, the platform has enabled the creation of a system that works to truly support teams’ workflows and organisational objectives. Beyond its adaptability, the system's support for reporting has been particularly notable. The ability to create robust, real-time, reports and dashboards which triangulate data has significantly enhanced the ability to monitor performance and compliance. These features have not only streamlined day-to-day operations but have also help to ensure that the organisation remains aligned with governance standards. Overall, the combination of flexibility, ease of use, and powerful reporting tools has made InPhase (Healthcare Guardian) an indispensable resource and tool for the Trust.

Pros

The strength of Ideagen InPhase (Healthcare Guardian) is its platform. This allows it to offer a remarkable level of flexibility and adaptability. The system is powerful and comprehensive, but also highly customisable, meaning it can easily fit a diverse range of organisational needs. The user interface is both clean and visually appealing, making it accessible and intuitive across all devices – whether that is on a computer, tablet, or mobile telephone – and has a clear focus on ease of use for end users. However, it also makes many administrative tasks, such as managing application forms or adding or amending fields, straightforward, helping to streamline daily system operations. Once an administrative user is familiar with the way that the system works, its flexibility is immediately obvious. Given this versatility, pages can be customised and tailored towards an organisation’s bespoke requirements. This can be anything from adding personalised branding or styling, through to deeper features that can expand the system’s abilities. In addition to this, InPhase excels in supporting reporting, providing robust real-time reports, dynamic infographics, and interactive dashboards. These features work to facilitate strategic alignment and the triangulation of data, enhancing decision-making processes at every level whilst supporting governance and compliance requirements.

Cons

While InPhase offers impressive flexibility and functionality, there are a few areas that could perhaps be enhanced. The front-end is user-friendly and simple to learn, yet administrative tasks may take more of an adjustment period. After gaining this familiarity, the system works well; however, these complexities might pose challenges for individuals with less technical experience.

Alternatives considered

[RLDatix](https://www.capterra.com/p/146922/PolicyManager/)

Reason for choosing Ideagen Healthcare Guardian

InPhase was chosen primarily due to its greater configurability, customisability, ease of use and the flexibility of its unique platform.

Switched from

[RLDatix](https://www.capterra.com/p/146922/PolicyManager/)

The original Datix web solution was becoming outdated and a more advanced, adaptable solution was required.

Review Source

HR

Helena R.  
Systems Officer  
Hospital & Health Care  
Used the software for: 1-2 years

### "Improved Communications "

April 7, 2025

5.0

Overall good system, improved communication.

Pros

Support has definitely improved throughout the time we've had with Inphase, a lot of our support tickets are resolved within 1 day, and that is great to ensure the continuity of our support to service users.

Cons

Communication at the beginning wasn't the best, but as I said before this has greatly improved.

Review Source

JO

Justice O.  
Health and Safety Advisor  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great Interface and User Friendly. "

June 13, 2025

5.0

It is user friendly, great Interface and we were able to migrate all data from our old system to Inphase.

Pros

The system is a great incident reporting system, Brilliant for risk management and superb for doing our H&S Audits.

Cons

We have been using for almost 2 years now, so far brilliant cant complain as it is way better than the previous DATIX.

Review Source

VR

Verified Reviewer  
Strategy and Performance Manager  
Government Administration  
Used the software for: 1-2 years

### "User-friendly, customisable and visual performance management software"

February 8, 2019

5.0

InPhase BMS has significantly improved our ability to collect, display, analyse and use the data within our organisation. The performance management culture within the organisation is enhanced, as its user-friendly but dynamic nature makes talking about and understanding performance far more engaging and relevant.

Pros

\- Excellent training and set-up support - Software is entirely customisable so that it can reflect the branding of the organisation yet provide different reports for different internal customers - Easy to build new reports and maintain the system, eliminating duplication and focusing team resource - Has facilitated much more meaningful, dynamic and focused conversations about performance at every level in the organisation

Cons

\- The possibilities are almost endless, so requests for more reports, more visuals are endless! - It was a big task to get the system from a standing start due to the complex nature of the organisation. It was not difficult and the system can accommodate our needs - but it is time consuming and requires a plan before getting started.

Review Source

Response from Ideagen

February 11, 2019

Thank you for a fabulous review! We're thrilled you love the product as much as we do!

TE

Tarekk E.  
President  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Inphase, a great in office system"

December 22, 2023

5.0

Love it. We are able to track all no future appointment patients in one clean system.

Pros

Best missed appointment-no show tracking anywhere. (Called black hole).

Cons

Not an online system. You need a server.

Review Source

Craig N.  
Senior BI Analyst  
  
Used the software for: 2+ years

### "Quite simply brilliant"

January 8, 2018

5.0

Simply put, our information and performance culture improved dramatically.

Pros

One location, one product, one truth. The software allows you collect, capture, cleanse and standardise a wide range of information and data from different sources. The software then provides you the tools to present your findings/performance in a clear and concise format that suits you. These results can also be interrogated by the user. The ability to produce live reports: once a report has been built, you can rely on the report to update itself until you choose to stop it. The product is forever being enhanced features and abilities you didn't even know you needed it, but now can't live without. The Inphase team and family: The team could not be more helpful. The other users of the product seem to always be willing to pass on their knowledge, experience and solutions.

Cons

As with all new software, this product can be quite daunting when you first learn/use it. The possibilities appear to be endless, especially to those not having to administer the product. The more you produce, the more you will be asked to produce.

Review Source

Response from Ideagen

January 9, 2018

Incredible review Craig! Thank you!

TS

Tobin S.  
Head of Knowledge and Insight  
Government Administration  
Used the software for: 1-2 years

### "Very well supported software that does everything we need from a performance reporting package"

January 5, 2018

5.0

Performance monitoring presented in a variety of ways.

Pros

Cost of the system is reasonable compared to other systems we have used. The options to create your own style of dashboard and other reports is great. The external portal that we are about to launch is an excellent way for us to get key performance measures into the public domain. Upgrades have been adding some features that have raised interesting possibilities within our organisation.

Cons

Cost of additional individual licences is higher than most other systems we have used. However, I understand a site licence can be purchased if you want to widen the use. We have found that at least one 'expert user' is required in order to use the system effectively.

Review Source

Response from Ideagen

January 8, 2018

Thank you for your review Tobin!

EC

Emma C.  
Clinical Programme manager SAFE  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Review of InPhase tool"

April 25, 2019

5.0

We are using the Inphase tool as a governance framework to provide assurance on a number of different areas: - CQC self assessments and peer and leadership reviews - Compliance against NICE guidance - Procedural document tracking - Inspections - team leader checklist, hand hygiene and meds management - Health and care audit tracker and assurance level The tool has offered us more than we had initially hoped and the scope keeps growing. The benefits of the tool is that it is open and transparent for al staff to view compliance. This allows for easy identification of areas that require improvement that may otherwise be missed.

Pros

The ability to build in a number of different modules that can support with assurance around governance for our organisation

Cons

Parts of the system are a little confusing e.g. actions, view dates that seem to change depending on the area of the software you are using

Review Source

Response from Ideagen

June 7, 2019

Hi Emma, Thanks for your amazing review! From what we can see, we believe your page date issue could be down to your page settings that can either take a last saved date or view date. Feel free to reach out to the team and we'll be more than happy to show you how to fix this!

RJ

Rupesh J.  
Organisation Peformance Officer  
Government Administration  
Used the software for: Less than 6 months

### "New to Inphase"

June 7, 2019

5.0

Hi Executives, Thank you for the session yesterday, it was very insightful especially for a new starter as myself. I have an IT background and I have been supporting the Council for the last 4 years in terms of ICT support. This new post has enabled me to learn InPhase and use the powerful tools available within InPhase. I am still learning as it's my first full week, but InPhase is interesting and I cannot wait to learn more from the system.

Pros

I used the InPhase Help Centre as I was conducting an import for the first time. Instead of calling InPhase support desk, I used my intuitive and looked at the help centre website, The search engine was fantastic and easy to use, I found what I was looking for within seconds and the guide was spot in which helped my organisation perform the import successfully.

Cons

I am new to InPhase, therefore I do not have any cons at the moment.

Review Source

Response from Ideagen

September 24, 2019

Massive thank you Rupesh! We're really glad you like the platform and the new support system we've launched!

AT

Andy T.  
Head of Sales  
Internet  
Used the software for:

### "Brilliant solution "

October 5, 2016

5.0

Really impressed by this company and their solution. We've been able to deploy this really quickly at half the cost of other similar applications. Help desk is amazing. Literally any query small query we have, we pick up the phone and they help us even for "how to" stuff. The product is incredibly flexible and manages the entire process of business performance and BI is a single integrated cycle.

Pros

Flexibility & ease of use

Review Source

Response from Ideagen

January 3, 2018

Thank you very much for your review!

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