# Moxo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Moxo the right Digital Signature solution for you? Explore 24 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133812/Moxtra/reviews --- Moxo 4 (24) [View alternatives](https://www.capterra.com/p/133812/Moxo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Moxo Ease of use 4.0 Customer Service 4.0 ## Pros and Cons in Reviews AL Abby L Senior Account ManagerMarketing and Advertising, 11 - 50 employeesUsed the software for: 6-12 months. “Our rep at Moxo was helpful in answering questions on how to best integrate within our current workflow.“ April 5, 2025 ## Showing most helpful reviews Showing 1-24 of 24 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Hiran T. Mechanical Engineer Oil & Energy Used the software for: 2+ years ### "A business communication made friendly and resourceful." July 19, 2021 4.0 It has a basic feature that is enough for small enterprises but more features and functions would be value-added to this product. Pros Private labelling of the portal can be done according to the users choice. Configuration of the portal can be done by automating the customer account management workflows which enable assistance for business processes, from onboarding to billing. The screen share feature helps the user during the meeting to project the screen to other participants. The chat section made communication friendly and resourceful with the addition of files to chat conversation. Group discussion can be done in conversation along with the group video call option. Conversations tab has separate sections for internal and clients which help the user to differentiate the conversations. A call option is available to call through the app. The user interface is simple and easy to use. Cons Moxtra doesn't have many features. The pricing plans need to be flexible with respect to customer requirements. Customer support needs to improve its service by optimizing the resolution and response time. Review Source GK Gabi K. Wellness Package Coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "Efficient, intuitive, and robust!" July 5, 2024 5.0 Moxo has been so helpful in streamlining our client communications and correspondence. We love being able to communicate with them in one designated location (vs text message, whatsapp, etc) and share files back and forth. It's nice to have workspaces for each client as well. We are so grateful for the ongoing support we receive from \[sensitive content hidden\] She has been invaluable in our success with the Moxo platform. Pros What I like most about Moxo is the wide variety of features, some of which we didn't even realize we wanted/needed until we saw them! I love that you can create templates to save AND customize them so much. We utilize a group workspace to keep the team updated and create tasks for ourselves/each other. We also appreciate the feature of ringing a client's app when a meeting begins. Cons I honestly can't think of many things that we don't like about Moxo. I know there have been a couple features that we have thought about along the way, which we have sent over as feature requests, but now I can't remember them! Overall we are very happy with it. I do wish there was a payment processing system so we could completely integrate all of our client management. Switched from [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) We wanted the client portal option and Wellness Living did not offer that feature. Review Source CM Cameron M. Director Marketing and Advertising Used the software for: Less than 6 months ### "Scam, avoid at all costs" October 23, 2024 1.0 I am deeply disappointed with Moxo's customer service, especially concerning payment issues and discrepancies. My experience has been frustrating from the start, as I encountered significant problems related to billing and payment processing. Despite numerous attempts to resolve these issues, the customer service team has been unhelpful and unreliable. Moxo made promises to rectify the discrepancies swiftly, yet these assurances have proven to be empty. Communication with their support representatives is often met with vague responses or delayed follow-ups, leaving me without clear resolutions or timelines. This lack of transparency and accountability is unsettling, particularly when it involves financial matters. Unfortunately, my experience isn't unique. I've discovered that many other customers have reported similar issues, which raises concerns about how widespread these problems are. It seems that Moxo's reputation for making "fake promises" is warranted, as their actions (or lack thereof) consistently fall short of their commitments. Pros Nothing worth noting down about how anything good, just negative. Cons Customer service and scamming behaviour. Review Source Response from Moxo November 6, 2024 We’re sorry to hear about your experience and want to make sure all our customers receive the best support possible. Unfortunately, we couldn't find a record of your account in our system. If you are a customer, please reach out to us directly at customersuccess@moxo.com, and we’d be happy to look into this further. Thanks. VR Verified Reviewer Founder Apparel & Fashion Used the software for: 2+ years ### "Good platform for client work." December 23, 2025 4.0 Once it’s set up properly, it can significantly improve how teams communicate and collaborate with clients. Pros Moxo is excellent for secure client collaboration. Having messaging, file sharing, eSignatures, and workflows all in one place makes it feel very polished and professional Cons The setup and onboarding can feel a bit heavy at first. There’s a learning curve when building workflows. For smaller teams, it may feel more robust (and expensive) than necessary. Review Source AL Abby L. Senior Account Manager Marketing and Advertising Used the software for: 6-12 months ### "Using Moxo for Client Communications" April 5, 2025 4.0 Our rep at Moxo was helpful in answering questions on how to best integrate within our current workflow. Overall, I liked the platform but you must be patient with client adoption. Clients will need to be gently reminded to use Moxo instead of email or text. Teams is already integrated into many of our clients' systems so it's also hard to integrate another platform into their workflow. Pros Moxo centralizes communication, document sharing, to-dos tracking, and required approvals in one place. It offers enterprise-grade security, which is important for public company clients. It works well for client onboarding, approvals, support tickets, etc. Moxo combines chat, video calls, screen sharing, and asynchronous messaging all in one place so clients and teams don't have to search multiple platforms for communications. We were able to white-label it for our clients. Cons For our clients who are less tech savvy, there was a learning curve. While I found it intuitive, some clients had to get used to using it rather than their go-to of email, Teams and text. Review Source EL Evelyn L. Healthcare Assistant Hospital & Health Care Used the software for: 6-12 months ### "My review about Moxo" June 11, 2025 5.0 Well moxo made my client communication way easier. I liked having everything in one place chat, files, video, and signatures. It felt professional and saved time. Pros Moxo is my everyday App because it’s very easy to send message, documents signing, even video calls. Super clean and easy to use. Cons I don’t like the aspect that the chat history disappears after a while unless you upgrade it. That can be frustrating sometimes. Review Source VR Verified Reviewer Director Legal Services Used the software for: 1-2 years ### "Two years of using Moxo" December 10, 2024 4.0 Good overall experience. Cannot fault the Moxo team, very responsive to our requirements. The app is a good add on. For the right use case, Moxo is excellent. Pros Great customer service Regular product updates Customisability in terms of workflows Cons Creating flows can be over complicated at times. A large library of typical work flows (that can be customised) would be quite useful. Review Source Brittany B. Office Manager Construction Used the software for: 2+ years ### "Communicate Better with Moxtra" September 12, 2019 4.0 With our large team of construction workers, we are able to use Moxtra to effectively keep up with each job that we are working on. Being in the pool industry, we work on up to 10 jobs at a time. By being able to add pictures, files, and chat with the team, we can effectively relay everything needed with everyone without having to use multiple channels of communication Pros This software is free to use! The best feature is the fact that you can share documents and pictures along with conversation. With this software, multiple users are able to communicate from the convenience of their cell phones. Cons The only downside to the software is that each conversation, "Group Chat," has a 90 day window. If someone added a message from more than 90 days ago, that message is no longer able to be viewed by anyone in the group. The files remain, while the chat does not. Review Source Katelyn R. Licensed Realtor Entertainment Used the software for: Less than 6 months ### "Makes work chat easy!" September 10, 2019 5.0 Helpful! Definitely changed my workplace and made things easier. Pros I love how not only that I can share documents to other employees but I can also screen share and show them what I'm doing and looking at. It has made a big difference at work because we don't have ate get up anymore and walk all the way to each others desks. Cons My coworker said it makes her computer freeze up and sometimes on mine it lags and I won't see what a coworker sent me until later. Review Source Katie R. Executive Assistant Entertainment Used the software for: Less than 6 months ### "Moxtra has great features but could use improvement" October 16, 2019 3.0 Overall I love the concept and features of Moxtra. Maybe a newer version will fix the bugs. Pros I like the ability to share any and all file types. I also like that you can record your screen and send what you are doing. Cons Moxtra makes my computer run slow when I am actively using the program. There seems to be a few bugs and glitches in the system. Review Source AD Amanda D. Director of Marketing Technology Information Technology and Services Used the software for: 6-12 months ### "Exciting product; still needs a bit of development to be 100" June 17, 2024 4.0 I think that Moxo is a wonderful product for processes that will be exactly the same every time. It gets confusing for users when the process may deviate from a clear A-B-C-D path; branching in the flows would be a huge advancement for this particular challenge. Pros The support thread; anytime I had a question or experienced any confusion about setting up Moxo for the team, one of our reps was very prompt with responses in the support thread. They would guide me to an answer or offer a call to talk through more complex features. Cons We ran into limitations that we could not get around; the e-sign feature is a bit clunky when not using the auto-fill feature. It would be nice to have more control on the behavior of the UI in the app (change the verbiage on a button, or make it only visible when criteria is met, etc). Review Source DJ Danielle J. Relationship Manager Printing Used the software for: 6-12 months ### "MOXO is an all-in-one solution" May 16, 2024 5.0 MOXO encompasses everything we need as a company. It has allowed us to streamline the process for our clients. Pros MOXO is able to keep all the informationw we need. It allows our clients to go through the process simply. It is very user friendly. It has the organization that we need. Cons Nothing! There really isn't anything I don't like. Review Source AP Alexander P. Commercial Director Financial Services Used the software for: 1-2 years ### "Review of client portal" May 16, 2024 4.0 It's been great so far and it's allowed us to focus on delivering to our customers. Pros Customer service and support is excellent - always on hand to show off features and talk through upgrades. Cons Some inflexibility around repeat /cyclical workflows and workflow management. Reason for choosing Moxo User experience was much better than a self-built alternative, and we get regular upgrades and improvements without spending additional development hours/£££s Review Source VR Verified Reviewer Specialist Program Development Used the software for: 6-12 months ### "One stop digital experience" January 29, 2023 5.0 Pros I like using moxo flows which covers a vast area of structured and unstructured interaction needs such as messaging clients, setting up meetings, creating workflows with business objectives in mind such requesting files, forms, approvals etc. the integration of all these capabilities helps streamline my tasks and really speeds things up. I also really like that the application is completely cross-platform and can be accessed on web-based platform aswell as via mobile. Cons There’s not much I dislike about the application though the conversations aspect only being stored for 90 days I believe could do with an accessible archive feature should it be necessary to go back and view the chat logs past the 90 days it’s kept for. Review Source perry G. Owner Information Technology and Services Used the software for: Less than 6 months ### "Not happy" July 7, 2020 3.0 Pros Seems to do what it needs to do, can transfer files, save files, communicate with clients Cons Pricing is kept hidden and secretive. They don't list it, won't disclose it, wont' discuss it and keep trying to avoid it until they sell you on everything they want to know about you. really ridiculously hidden. I played with the product for a client of mine and it was nothing spectacular, and a little hard to use. branding and setting up their personal site took longer than expected. Review Source MK Marcel K. Medienkaufmann Used the software for: 1-2 years ### "chat, communication, to dos, projects...a big tool for collaboration" April 24, 2018 4.0 Pros \- you can chat with your team members or make video conference - you can make to dos and assign it to members - very much features in one software Cons \- the docs which you uploaded is not good to handle on your smartphone in the app - for some projects, the software is too big Review Source CC Clayton C. Operations Manager Used the software for: 1-2 years ### "The best project management hands down." October 4, 2017 5.0 Pros Moxtra is an all-in-one project management software. I like the user interface. Moxtra has amazing organization and meeting features. Cons The only thing I don't like about Moxtra is the binder chat isn't very organized or easily searchable. Review Source VR Verified Reviewer Pastoral Administrative Assistant Religious Institutions Used the software for: Less than 6 months ### "Great place to organize project files and assign tasks" January 17, 2018 4.0 It did help me work with a team of high schoolers on some design projects. Pros I liked that you could work with a team, assign tasks, have resource files, and manage projects. It had good collaboration and chat features. Cons I couldn't get over its clunkiness. There were too many ways to use it and I would get lost in the tabs. Review Source CN Christian N. Chief Product Officer Computer Software Used the software for: Less than 6 months ### "Collaboration platform with internal and external communication" March 4, 2021 4.0 We keep project conversations in one stream including meetings, recordings and document signup. Pros The project works so well. You have all your things in one stream and don't have to move between strange tabs as on Microsoft Teams or lack all the meetings, todos and documents as you do on Slack. You get the flow fast and the alerts in-app and by email work well in your daily work. We also integrated some of the features in our own application via the API. This worked will be great developer support via a Moxtra project. Cons The "all in one" experience in the project could be reached faster for users who are not daily or weekly users. Review Source VR Verified Reviewer Operations Manager Automotive Used the software for: Less than 6 months ### "Better options exist" November 13, 2018 3.0 I recommend Slack or even GroupMe Pros Mobile use is easy to navigate. Not a ton to like after using other systens Cons Few integrations. Really nothing unique about it. Other programs are better. Review Source AR Anthony R. Freelancer Animation Used the software for: Less than 6 months ### "An easy way of communication " December 30, 2021 3.0 This is a very professional and easy to learn platform to be used in businesses for remote/international meetings. It is also well suited for domestic social media. Pros What makes this communication platform different to others like messenger is that you don't need to rely on just text, but rather you can send a quick recording (MP4 video) of your voice to sell a pitch if need be. It comes with other features such as handwritten whiteboarding settings for signatures, screen sharing and video meetings. These features are not only used for a meeting between just two users, but for a group. Cons There is a limit of 90 days in the free version of Moxtra to be used for group meetings and the video for me was a little glitchy. I feel that more features could be offered in the paid version. Review Source JK Jack K. Global Head of B2B Social Sales Strategy Used the software for: ### "Moxtra Has Transformed Our Business" March 2, 2016 5.0 Our Global agency has offices in 4 locations with employees scattered about three countries. Moxtra has transformed the way we communicate internally and externally. It has allowed us to unify one central location for our employees to live during their work day. Projects that used to take three days are getting done in less than a day. We have moved from using seven different tools to using one. It has eliminated inefficiencies in all aspects of our business from financial to processes. It's a game changer for our business and essential for our future growth! Review Source VK Vijay K. Used the software for: ### "very good collaboration application. neatly done. " November 17, 2016 5.0 great app for managing remote teams. chat, file management and annotation, task management even conference call. Review Source JV Jos V. Marketing and Communications Coordinator Legal Services Used the software for: 6-12 months ### "Good app!!" January 12, 2017 4.0 A very useful app, it has helped me with some remote teamwork. Just need to include more integrations. Review Source Similar Products Featured