--- title: "Simple Interact Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Simple Interact Software - reviews, pricing plans, popular comparisons to other Patient Engagement products and more." source_url: "https://www.capterra.com/p/133837/Simple-Interact/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Simple Interact Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Simple Interact ## What is Simple Interact? Simple Interact is a leading Front Office Automation company that helps healthcare facilities across the United States run more efficiently and profitably by boosting staff productivity, reducing provider burnout, and elevating the patient experience. Our one-stop platform automates front office workflows such as patient intake forms, check-in, consents, patient engagement, reminders, 2-way SMS, online reputation, scheduling and referral management. What sets us apart is our focus on: - simplifying the user experience to boost patient participation and staff adoption - incorporating customizability into our platform to meet evolving customer and market needs - implementing deep integrations with EMR systems to maximize time savings - relentlessly tracking data to help customers improve their business results ## What is Simple Interact used for? [Patient Management](https://www.capterra.com/patient-management-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/)[Patient Case Management](https://www.capterra.com/patient-case-management-software/) Top alternative Featured Overall rating Based on 24 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $150 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Simple Interact?[Manage this product listing](https://www.g2.com/products/simple-interact/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Simple Interact 4.8 (24) VS. [4.3 (514)](https://www.capterra.com/p/110018/rxnt/reviews/) Starting Price $150 Per Month Starting Price $32 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (24) Ease Of Use 4.3 (916) Value For Money 4.8 (19) Value For Money 4.2 (606) Customer Service 4.9 (19) Customer Service 4.2 (818) ## Simple Interact alternatives [4.2 (153)](https://www.capterra.com/p/120340/ChARM-EHR/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.0 (1,391)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [3.6 (467)](https://www.capterra.com/p/114601/AdvancedEHR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 61% of reviewers rated it above 4 stars [4.2 (38)](https://www.capterra.com/p/228336/NextGen-Enterprise/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars ## FAQs about Simple Interact Overview ### Which roles and teams benefit most from Simple Interact? Simple Interact is most used by healthcare practice administrators, physicians, and office managers managing patient communications, intake, and daily clinic coordination. Front-desk and patient-services teams use it to guide check-in and follow-up workflows, while marketing, operations, and executive leaders monitor patient engagement and support practice growth initiatives. Answer based on 24 reviews Overview ### What company size and specific industries is Simple Interact built for? Simple Interact is designed for healthcare organizations such as physician groups, health centers, including FQHCs, and hospitals. It is a fit for small to large providers that need software built for clinical settings rather than general business use. Features and Usability ### What are the key features of Simple Interact? Simple Interact offers appointment scheduling, booking management, patient intake, and calendar management for scheduling workflows. It also includes customizable forms, digital signature, electronic payments, reminders, SMS messaging, and role-based permissions, plus reporting and analytics, multi-location support, and HIPAA-compliant patient communication. Integrations ### Which third-party tools and platforms does Simple Interact integrate with? Simple Interact integrates with 3 third-party healthcare platforms: AthenaPortal, NextGen Enterprise, and eClinicalWorks. These integrations connect Simple Interact with major electronic health record and patient portal systems used for registration, intake, and front-office workflows. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does Simple Interact offer? Simple Interact provides live online sessions, documentation, and videos for training. Live online sessions support guided setup and direct instruction, documentation offers written reference material for self-paced review, and videos provide visual walkthroughs that teams can revisit when learning features or completing onboarding steps. Getting Started and Support ### What customer support options does Simple Interact offer? Simple Interact provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. Users describe the support staff as knowledgeable, friendly, and quick to address issues, with some saying they answer questions thoroughly and problem-solve promptly when issues arise. Answer based on 3 reviews ## Features AI summary Based on 1,263 Patient Engagement reviews Capterra reviewers highlight these as the features buyers value most when choosing patient engagement software: - **HIPAA Compliant** (**70%** of reviewers rated this feature as critical) - **Charting** (**69%**) - **Appointment Management** (**52%**) Simple Interact supports **HIPAA Compliant**, which is a key requirement for protecting patient data and meeting healthcare privacy standards. However, it does not include **Charting** or **Appointment Management**. Instead, it offers **Customizable Templates** (**61%**), a feature reviewers also rate highly. These templates can help teams create more consistent patient communications and workflows, helping businesses save time and maintain a more organized patient experience. HIPAA Compliant 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Appointment Scheduling 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Multi-Location 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage and support multiple locations Multi-Physician 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Supports practices with multiple healthcare professionals Patient Intake 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Patients can register for appointments in advance online Patient Scheduling 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Book and manage patient appointments and follow-ups Simple Interact 41 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Clinical Assessment Tool: Tools to aid in the collection of information to determine a person's problems and symptoms. - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Document Management: Store, manage, and track all electronic documents in a centralized location - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Live Chat: Ability to chat online in real time - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multi-Physician: Supports practices with multiple healthcare professionals - Onsite Registration: In-person, onsite registration - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Processing: Accept, record, and reconcile financial transactions - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Referral Management: Log and store the source of contacts/leads - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - SMS Messaging: Send messages via SMS - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Wait List Management: Record, update and manage waiting lists - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (23) 4.5 Based on 23 reviews ## Pricing Value for money 4.8 (19) Basic $150.00 Per Month Value for money 4.8 (19) 4.8 Based on 19 reviews ## Integrations [ eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[ NextGen Enterprise](https://www.capterra.com/p/228336/NextGen-Enterprise/)[ AthenaPortal](https://www.capterra.com/p/241208/AthenaPortal/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (19) 4.9 Based on 19 reviews ## User reviews Overall rating 4.8 Based on 24 reviews Filter by rating Counts reflect reviews available in this feed. 5(19) 4(5) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful Mark W. VP, Patient Services Used the software for: Less than 1 year ### "Highest of Recommendations!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2020 When I signed up to use their services I knew I found a great vendor who would automate all of our communication and paperwork needs. What I didn't know was I actually would find a partner to help us champion our successes together. I highly recommend them and I'm confident you'll be glad to partner with them as well! Pros They were able to automate our communication and electronic form process. I had been looking for a solution for several years but they were the first to offer both out of the box systems along with the customization we needed. Cons So far I have found no negatives. They do a great job! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Performance Improvement Coordinator Used the software for: Less than 1 year ### "Wonderful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 2, 2021 Reduction in manual process completed by staff are now automated and this has freed up staff to take on other tasks. Reduction in no shows. Improvement in collecting necessary demographics and medical information. Pros Wow this company truly is a product that you want to implement today to streamline your front office automation! The sign-up to implementation has been just as the company name, Simple! The team at Simple Interact is knowledgeable in all areas of front desk. Simple interact will look at implementation from the patients perspective and what your current workflow is and design your forms to meet all expectations without disruption of clinic flow. I can not say enough positive things about this company, their product, and their team they are simply the best! Cons That our organization did not implement sooner! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Front desk coordinator Used the software for: 1-3 years ### "Good patient portal but could be better. " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 July 8, 2019 Pros The fact that it is electronic and patients have their own portal. Cons There have been a lot of crashes when patients fill out their paperwork. Also there needs to be an easier way for the providers to manually send patients information. Instead of it being computer/system based. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Office Manager Used the software for: 1-3 years ### "Amazing Team ! \[SENSITIVE CONTENT HIDDEN\] are top notch!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 10, 2020 I cannot say enough about the amazing staff and support at Simple Interact. Their customer service is better than most companies I have ever worked with. They address any issues immediately and are so very friendly. \[SENSITIVE CONTENT HIDDEN\] are an amazing group of people who truly want to make your practices more successful. So thankful for the convenience factor of the software. Patients love being able to fill their paperwork out at home, it just sets up the patients experience for success. I also love the feedback we get via the survey at the end! Pros Integration with the EHR format cutting down registration time at the front desk has been substantially helpful at the front desk. The text message reminders are a huge asset and help keep our patients informed. Cons Sometimes, patients do receive reminders of cancelled appointments , but that is only when cancelled a few days prior. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Front Desk Check Out Used the software for: 3-5 years ### "feedback review" 4.0 June 19, 2019 generally good- still needs some work Pros I like that we have the capability to transfer all patient info into our emr I like that it sends the reminders to the patients, so that we may have more time to focus on checking in, checking out, and preparing for future patients Cons as much as i like the feature that you can transfer all info to our emr, we cant use it because it changes the areas that we have already filled out manually, causing bigger problems-- so we do not get to use that feature And, for some reason, when searching for a pt's forms, you have to look at the previous date on simple interact to find it-- there are just still a few kinks that make it a nuisance Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Physician/owner Used the software for: 1-3 years ### "Very useful resource for medical practice" 5.0 August 7, 2023 Great collaboration so far, the team is very professional, flexible to the needs of my practice, very easy to work with. Pros Streamlines the process of obtaining information prior to patient visit, reduces the time my office staff needs to acquire and at the information to the chart, flexible in terms of use with EMRs. Cons nothing to complain about so far, the system did require a few tests before going to live, but this is absolutely expected when integrating with a new system Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director of Operations Used the software for: 3-5 years ### "Best customer service and quality work" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 19, 2019 The reps are awesome. His tech is extremely knowledgeable and helpful. He always answers my questions, or finds the answer. He goes above and beyond. Another customer service rep was the sweetest and our employees can always count on her to assist with any questions. And of course, they are the best. We've been lucky enough to work with him since the beginning and are grateful for where he has taken the practice with Simple Interact. We look forward to continued relationship with SI! Pros We really appreciate how customizable the platform is. They really allowed the software to work WITH us, which was such a huge asset to us. We spent hours to create exactly what we needed, and SI didn't hesitate to get us what we needed. Cons At this point, we have everything we need for our practice. We do not have any cons. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director of Strategic Projects Used the software for: 3-5 years ### "Great Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 18, 2019 Pros The product is great, easy to use, and the team is easy to work with. Cons We would really like to see a version that is mobile compatible. We receive a lot of feedback from people suggesting they would be more likely to fill out paperwork in advance if they were able to complete it on a smart phone. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Physician Used the software for: 3-5 years ### "Excellent product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 17, 2019 Great for helping us confirm patients appointments, get Medical History in to the EHR electronically directly from the patient instead of my staff spending hours laboring away each day entering this data. Lastly, patients can provide powerful feedback in a very simple discreet format and I can respond to that feedback immediately if needed. Pros SimpleInteract is an excellent very easy to use product and the team is constantly looking for opportunities to provide more ways to improve the patient - physician - practice experience. Cons Any issues we discovered were aggressively addressed by the SimpleInteract team and resolved or new options were created that hadn’t existed previously to solve problems. The Cons have always been turned in to Pros. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Practice Administrator Used the software for: 3-5 years ### "Simple Interact is a Game Changer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 8, 2019 We can never go without them now that we have worked with this program and company!!! It is a game changer! Pros Simple Interact has completely revamped our day to day, and helped us streamline processes. Patients are more informed, can easily confirm appts, and have options for communicating with our office and leaving reviews. The options are endless with this software and the team at Simple Interact is always working to improve and expand their resources, and are always available to assist! Cons We do wish we could use it for ALL aspects of our technology needs, but this is due to our medical records system being complicated; not because Simple Interact isn't willing or able. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/133837/Simple-Interact/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.