Who Uses This Software?

small and large businesses


Average Ratings

78 Reviews
Value

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.95/month/user
    See pricing details
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • BookSteam
  • booksteam.com
  • Founded 2013
  • Canada

About BookSteam

BookSteam is a cloud-based appointment scheduling software aimed at small and large businesses worldwide. BookSteam offers a wide range of flexible calendar management tools that automate appointment scheduling process for you and your clients. Be ahead of your competition, promote and grow your business with BookSteam!


BookSteam Features

  • Appointment Reminders
  • Automated Scheduling
  • Calendar Sync
  • Client Database
  • Group Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Payments
  • Recurring Appointments
  • Room Booking Management
  • Appointment Scheduling
  • Calendar Management
  • Email Reminders
  • IVR / Voice Recognition
  • Online Booking
  • Payment Reminders
  • Recurring Appointments
  • Rescheduling
  • SMS Messaging
  • Two-Way Messaging
  • Attendance Management
  • Billing & Invoicing
  • Class Management
  • Competition Management
  • Instructor Management
  • Inventory Management
  • Online Payments
  • Online Registration
  • Point of Sale (POS)
  • Recital Management
  • Scheduling
  • Student Management
  • Appointment Management
  • Appointment Reminders
  • Claims Management
  • Clinical Charting
  • Imaging
  • Inventory Management
  • Patient Account Management
  • Patient Billing
  • Patient Records Management
  • Treatment Planning
  • Automated Scheduling
  • Employee Database
  • Reporting/Analytics
  • Schedule Distribution
  • Scheduling
  • Shift Swapping
  • Time Clock
  • Vacation/Leave Tracking
  • Attendance Tracking
  • Billing & Invoicing
  • Check-in Manager
  • Class Management
  • Contract Management
  • Employee Management
  • Event Management
  • Inventory Management
  • Marketing Management
  • Membership Management
  • Point of Sale (POS)
  • Reservations Management
  • Attendance Tracking
  • Class Scheduling
  • Event Management
  • Membership Management
  • Online Payments
  • Online Registration
  • Parent Portal
  • Score Tracking
  • Skills Tracking
  • Team Management
  • Wait List Management
  • Attendance Management
  • Class Management
  • Event Management
  • Online Registration
  • Rank Management
  • Scheduling
  • Student Management
  • Appointment Management
  • Billing & Invoicing
  • Client Management
  • Email Marketing
  • Employee Management
  • Gift Card Management
  • Multi-Location
  • Point of Sale (POS)
  • Practice Management
  • SOAP Notes
  • Appointment Management
  • Billing & Invoicing
  • Drag & Drop
  • Facility Scheduling
  • Multi-Location
  • No-Show Tracking
  • On Call Scheduling
  • Patient Records
  • Patient Scheduling
  • Physician Scheduling
  • Recurring Appointments
  • Self Service Portal
  • Staff Scheduling
  • Appointment Management
  • Before & After Pictures
  • Client Management
  • Gift Card Management
  • HIPAA Compliant
  • Inventory Management
  • Package Creation
  • Attendance Management
  • Class Management
  • Online Registration
  • Practice Log
  • Repertoire Management
  • Scheduling
  • Student Management
  • Attendance Tracking
  • Certification Tracking
  • eCommerce
  • Exercise Library
  • Fitness Assessments
  • Fitness Plan
  • Nutrition Program
  • Payment Processing
  • Appointment Reminders
  • Appointment Scheduling
  • Billing & Invoicing
  • Client Management
  • Commission Management
  • Inventory Management
  • Mobile Grooming
  • Point of Sale (POS)
  • Recurring Appointments
  • Services List
  • Staff Management
  • Appointment Scheduling
  • Billing & Invoicing
  • Client Management
  • Contract Management
  • Event Management
  • Marketing Management
  • Order Management
  • Project Management
  • Proposal Management
  • Activity Monitoring
  • Appointment Management
  • Assessments
  • Billing & Invoicing
  • Exercise Management
  • Insurance Management
  • Multi-Location
  • Patient Records
  • Practice Management
  • Progress Notes
  • Treatment Plans
  • Attendance Tracking
  • Capacity Management
  • Class Scheduling
  • Marketing Management
  • Member Management
  • Online Payments
  • Point of Sale (POS)
  • Staff Management
  • Activities Booking
  • Booking Notes
  • Car Booking
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking
  • Booth Rental Management
  • Client Profiles
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Multi-Location
  • Payroll Management
  • Point of Sale (POS)
  • Recurring Appointments
  • Appointment Management
  • Client Management
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Membership Management
  • Online Booking
  • Payroll & Commissions
  • Point of Sale (POS)
  • Attendance Tracking
  • Class Scheduling
  • Event Management
  • Member Management
  • Online Payments
  • Online Registration
  • Parent Portal
  • Skills Tracking
  • Staff Management
  • Team Management
  • Appointment Scheduling
  • Attendance Tracking
  • Automatic Grading
  • Billing & Invoicing
  • Client Management
  • Electronic Assignments & Tests
  • Employee Management
  • Learning Plans
  • Lesson Notes
  • Online Classes
  • Online Payments
  • Parent / Student Portal
  • Progress Reports
  • Class Scheduling
  • Facility Scheduling
  • Inventory Management
  • Member Management
  • Online Payments
  • Staff Management

BookSteam Reviews Recently Reviewed!


Quick response with calendar not loading

Dec 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The smart scheduling option where booksteam calculates online appointment start times automatically. This saves money and keeps my massage therapists booked, making the most use of their time!

Cons: Text reminder doesn't have options to customize. I've had clients try to reply to the text to cancel, and that doesn't work.

I cannot find a place to process customer receipt or printing a list of their past appointments. This would be helpful for submitting documentation for flexible spending or health savings accounts.

Even though the e-mail option works very quickly when there is a customer service issue, I still miss the person to person contact of a phone call. But, my issue was resolved within minutes of sending, so I guess this system works.

Overall: I love that I do not need to be by a phone to make business happen. I'm spending my time giving massages and running reports, not scheduling. My clients think the site is really easy too.

Works perfectly for my needs

Oct 07, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: There is a lot of software that does appointment booking or class booking and a few that do both, but when I looked at the ones that do both something always didn't work the way I needed it to... Until I found Booksteam. The versatility and range of options have really allowed me to set everything up just as I need it and the cost is lower than most of the competition too.

I've had to contact support a few times and they've always been super helpful and quick to respond. They've also be receptive to my development suggestions.

Overall I've been very happy that I went with Booksteam.

Cons: Sometimes I find myself a bit confused by all the options, but I guess that's the price of having such great adaptability, and since the support is so good, this isn't really a problem.

Overall: Saves me time, gives me a wide range of marketing options and helps me manage my clients and records

Capterra loader

Booksteam is the BEST scheduling software out there! We tried two others but third time's a charm.

Dec 13, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Booksteam is so versatile - customers can search by location, practitioner, class type, etc. And the reports it generates are very helpful in terms of tracking attendance, no-shows, and seeing trends develop over time. Also, I have to give a shout-out to customer support which is second to none. We had a LOT of questions when setting up the system, and I can honestly say there was not a single time they did not reply quickly and concisely (usually within a 2-hour window; sometimes as quickly as 5 minutes). This is a HUGE step up from the customer support at the two other scheduling services we tried.

Cons: I would just say that the setup process (particularly for multiple practitioners across several locations) takes a loooooong time. But I think it would with any software that has as many capabilities as this one. Once the setup is done, though, the hours it will save you in the future make it all worthwhile!

Overall: Booksteam completely streamlined our old-school manual signup process and is light years ahead of the competition (SignUpGenius in particular). We are now able to have customers sort classes by location/practitioner/modality and class instructors are issued tablets to mark who attended (and didn't). This saves us SO many hours of work each week, it's great!

Booksteam is awesome!!

Mar 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy to use. Makes it very easy to keep track of all our employees and their appointments.

Overall: Their software is great! It's easy to use and has really helped us streamline our scheduling. And you cant beat their customer service. We accidentally erased one of our staff members and all her appointments. After sending a support request they got back to me almost immediately and were able to recover all the info we lost. Saved me a weeks worth of work tracking down all the appointments. I cant thank you guys enough!! Long live Booksteam!!!!

Excellent scheduling tool

Oct 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: It's a nice software/application for all the busy person

Pros: This software is a online scheduling tool. It's great, I've been using this software for a long time, i can't imagine if i dont have booksteam,all my important meetings and schedule was in booksteam

Cons: For almost a year that im using this i never encountered problem in this software, its doing great so far.

Can save your time

Oct 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great software! Hope to continue to use this software, well done

Pros: This software is the best for busy person, for their hectic schedule it can turn to save their time, this software is a online scheduling tool. Our clients can book online

Cons: I cant say any problem with this software, the interface is really simple and nice. Amazing and helpful!

Absolutely tremendous

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Absolutely the only way I will keep my appointments lined up! The best feature that I enjoy is selling my photography online. This has helped my company retain and grow tremendously throughout the last two years.

Cons: When I first started using book steam I couldn't access it from my phone. As of now I am able to have everything from my desktop on my mobile devices through my business.

Overall: Being able to manage my clientes, invoices as well as my favorite feature of selling my photography online.

BookSteam Helps me a Lot!

Jun 25, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: BookSteam is a very useful and versatile appointment scheduling software.

Pros: The software has a slick and easy to use interface, very easy to navigate. Reports are also generated automatically so it is easy to track attendance.

Cons: The first time you set it up is a bit confusing and it took long but once done, it worked perfectly fine.

Simplest way to book appointments online

Oct 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is a big help for us also for our clients, it's a time saving software, can book appointments online without any requirement s needed

Cons: This software can also use in phone, im a bit irritated with application in phones. I cant use it, it has lot of bugs, its much better to use it on computer.

So easy to use!

Jul 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it it to set up and for my clients to use. Straightforward and simple. Really appreciate the MailChimp syncing, too for occasional newsletters.

Cons: Wish there were more color theme options or patterns to spruce it up a little while remaining basic and simple to navigate.

Overall: Clients can schedule online with ease.

Booking online

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Book steam helps easier and cimfortable to book appointments with clients

Pros: Thankyou book steam. Now i can book clients schedule for appointments. No hassle to make a phone calls just to get an appointment.

Cons: Sometimes it hard to access most of the time if low signal but its no deal its is still manageable.

My tracking and scheduling becomes easily because book steam!

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Thanks booksteam! Its very useful for me. Keep uo the goof work. Worth recommended

Pros: I really love book steam! Simple and very easy to use interface . It helps may tracking and scheduling easily

Cons: If you are a new user you will feel a bit tricky for the initial set up, but once you finished it its very cool to use

Time saver

Nov 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Booking appointments hassle free..

Pros: Easy to manage accounts.it can also use for paying bills. And most important easier way to make appointments with the clients.

Cons: No cons at all. Its a big help and convenient for a busy person todo anywhere anytime necessary things to do

So glad I found this service!

Mar 20, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simplicity.

Cons: Have had only minor issues with communications between clients and myself but they were resolved.

Overall: I was looking all over for an online booking system that was easy to use, simple in its appearance and had the ability to accept credit card information for no-show clients. Booksteam has been exactly what I needed! Thank you!

Comprehensive Scheduling On An intuitive Platform

Sep 19, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We utilized the software with a company I worked with for my last 4 months with them.

Pros: BookSteam is far more comprehensive and complex than its leading competitors and it offers this elevated level of service at a reasonable price. The client side scheduling tools were an unbelievably useful addition that we had not read about before utilizing the software, but came in handy all the same. Customer Support was on par with some of the best companies that I have ever worked with.

Cons: The system was a bit too complex for some our older employees and clients but there was improvement after training using the resources provided with the software. Initial install takes a while and I wish I had known that ahead of time to block off an hour or two of my schedule

Great Experience

Mar 20, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use once you are working with it

Cons: It can be a little confusing to set up. Some of the terms that were used when we set it up were not something we typically use.

Overall: We have been using Booksteam for several months and so far it has worked really well for us. We are not their typical customer as we have a small Staffing Company and we use it to the candidates can schedule interviews themselves with the time slots we have available. It makes it really easy and convenient for us.

Quality product, excellent support

Jan 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy of use and functionality

Cons: Not able to white label to put client brand on so creates a disconnect in client booking experience

Overall: An excellent scheduling system with helpful guides and intuitive use backed up by fast, knowledgable and efficient customer support. Highly recommended.

Recommendations to other buyers: No

The Best Business Tool For Increasing Sales

Mar 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cons: Patients are expressing difficulty accessing the system if they have forgotten their password. Even when they follow the instructions to obtaining their password, they are advised that their email address is already in the system.

Overall: BookSteam has simplified the scheduling of appointments not just for me but for my patients. They appreciate the ease of using the app. No more playing telephone tag.

easy appointment management

Nov 28, 2014
4/5
Overall

Comments: We have been using booksteam for a while and it's the best appointment management software we have used thus far. Being able to get our clients to schedule their appointments online has transformed our business drastically. Here is how it works: Booksteam provides us free business scheduling page, we setup working hours, staff hours and our services. We place a 'booknow' button on our business website for our clients to click. Clients then redirect to the booksteam scheduling page, select our staff, services they wish to book and click confirm, that's it. Clients also receive reminders so they don't forget their appointment time, which is amazing! I also absolutely love how I can sync my calendar with my iPad calendar, whenever I get new appointments in booksteam it automatically shows up in my iPad.

Pros: Easy to setup, lots of features, can sync my calendar, client email and sms reminders, can view statistics for my business, nice layout

Cons: Please add mail chimp integration, that would be really convenient for me.

Fantastic experience

Jul 04, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Apart from the fact that the software is easy to use, it also has a wonderful support feature that listens to feedback

Cons: I must say, so far the software has helped my clients organize appointments, but there is definitely room for improvement.

Scheduling made easy!

Feb 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Many features and produces thorough reporting to organize and streamline your business. When running into issues I have had a great experience with their customer support. Very timely and gets me the answers I need. Scheduling and tracking appointments made easy.

Cons: The start up process may take some time to learn. With so many feature it's understandable. Short term pain for long term gain which will save you many hours and keep you organized. Give it a try!

Fantastic Software that just works loaded with features

Dec 01, 2015
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Many features that make booking process easier and faster such as multiple offices, paypal payments, services+classes, google calendar sync. SMS reminders and notifications are fast and reliable which are extremely helpful in minimizing noshows. Entire site is easy to navigate and operate.

Cons: I would like to have my customers to be able to book multiple staff in one room instead of separate schedules.

Recommendations to other buyers: If you're looking for a complete booking package, give booksteam a try and you will not regret it. They don't play tricks with you and you can try them free for a month.

Book online

Nov 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Nice booksteam! Keep doing great

Pros: Booksteam is a nice Software, you can easily book appointments online using this software. The platform is very nice and simple.

Cons: Much better to use this software in computer rather than in cellphone. Hope to improve platform and more updates in cellphones.

Booksteam is a wonderful experience

Oct 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Best software to use,

Pros: Book steam is very easy to navigate, and it well help you to track your appointments online. It also has a free basic version

Cons: On my first time to use it, it was really hard for me to navigate it. But after a week i learned it , all was perfectly worked

Scheduling data appointment

Nov 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Thankyou booksteam. Good apps.

Pros: Great apps. So easy to make business appointments online now with the data base i can also make my online payment easily

Cons: Open servicing time 24/7 to assist onlne to make users more comfortable and convenient of doing online activities.

Booksteam is good to go app

Oct 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Books steam is awesome for appointment scheduling tool.

Pros: I really in booksteam is ther is a auto online report that lets you track the attendance right away. Love it!

Cons: If its your first time to use book steam its a bit tricky to set up but once you get hang of it, its not so bad.

Books online

Nov 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is a very nice software. So easy to understand even foe beginners. And highly recommended foe clients who wants to book their appointments online

Cons: Hope to improve the application, its much beter to use it on phone. But it's still a good software.

On the go app

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: All in all still a great app.

Pros: My friends really like booking online.And it helps our job easier, we can manage all bookings even we are doing something

Cons: Sometimes the customer service is hard to contact. But i think its not a big problem. Could improve next time

Cloud saving

Sep 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: over all good to use

Pros: It is a awesome and adaptable appointment scheduling tool and it is a auto online report that can track attendance.

Cons: when you set up this software you might have little difficulties but once you finished set up this software good to go

Managing business on the go

Nov 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Extremely amazing apps. Love it.

Pros: I really love booking appointments schedule on line and love it it also accepts credit card payment online.

Cons: No Cons. Love it. How i wish this apps had all the features on my desktop version. No deal for it.

Schedule easily

Oct 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Excellent performance!

Pros: Booksteam is the best for appointment scheduling, it's very easy to navigate and can access also in phones

Cons: No cons with this software, as of now I've never encountered issues with booksteam. It's a perfect software (for me)

Online cards payments

Nov 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Best apps. Love it

Pros: Love to use this apps.now i can pay my payment in credit card anytime anywhere by using this best apps

Cons: Good thing there's always notifications. Emails sms as reminder confirmation for all the transactions done.

Awesome tool for appointmnt scheduling

Oct 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple yet user friendly software application, you can use this app via mobile and pc, it's more convenient to use

Cons: When im using this on my phone its so buggy, hope to have update next time. It's much better to use in pc

Helpful application coolest thing

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This booksteam is a very helpful and easy to learn. Lessen your time to go to the place where to want to book.

Cons: I don't see any problem on this application very helpful no cons. Beside that I will just recommend it.

Booksteam is fantastic

Aug 02, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Really easy to use, flexible and the support team are attentive and take feedback constructively to improve their product.

Cons: Didn't like that you couldn't customize the colour scheme - but this has been recently added as a feature.

Recommendations to other buyers: Give it a go. Booksteam won't let you down. Highly recommended.

BookSteam Works!

Jun 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: BookSteam is the best appointment scheduling tool I found available in the market so far.

Pros: It works for me! I love it because it is very user friendly. The interface itself serves as your guide to navigate through it.

Cons: It took long to set up. I am not so sure if it's just me, my computer, the connection or the software.

we love booksteam!

Dec 12, 2015
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: We used to use another company before (don't want to name them but it starts with S...) and we were constantly dealing with issues and empty promises, it was very frustrating. Then we switched to a company offering free service (that was a huge mistake), a lot of time wasted once again. Finally we switched to booksteam over 6 months ago (from a friends tip) and it's been like a breath of fresh air (I hope I'm not going to jinx it now). Everything just works, I no longer have to email support every week (like I did with a previous company), now I spend more time actually doing my work. Support is also very friendly/helpful/quick whenever I need something.

I really like the how simple and easy it is to use.

Apr 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I really like how simple and easy it is for someone to learn and use the software. I also found the customer support very helpful.

Cons: I honestly have nothing but good things to say about this software. I have had nothing but good experiences while using this software.

A+++ service from the beginning

Dec 27, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I used this company on and off for about 2 years now and received the best service from them. They're constantly adding new features / updates which makes my experience that much more pleasant. VERY helpful product for my business.

Saves tons of time and makes booking easy for companies

Nov 19, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I am a photographer and this app makes booking so much easier. I have only tested this app out and have not fully implemented it yet. But I want to start using it so I don't have to stay stuck to my phone in fear that I might miss a booking call.

Cons: Most of my photography is for magazines so paying money for a booking app that will only be used wveyfew months do not work for me. This is best suited for wedding and portrait photographers.

Late to know about it but... Seriously impressed!

Mar 22, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very good customer support. Quite versatile solutions with plenty of options to select from. Very helpful reports. Beautiful User Interface.

Cons: Somehow confusing at set up but that't not a big deal. Some minor issues but again not a deal breaker.

Your customers will love booksteam

Feb 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I was looking for a booking system for a while and glad I found booksteam. Support is awesome, because I didn't know anything about this platform so I was asking a lot of questions and support came through every time. One of the features that stood out, is that I could fully customize my booking page with different colors which tailored to my business webpage look. My customers really love booking online, where they can easily reschedule their appointment if needed. Now my focus is on work and not picking up phone every 20 minutes :)

Perfect for one person startups

Mar 20, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: As an Esthetician, I have found Booksteam to offer an extremely well priced book system. It's relatively easy to figure out although it might take a few tries to figure out the inner workings. It doesn't have everything that I was hoping for but it's absolutely adequate for business owners on a budget. Clients have sometimes complained about having to insert their credit card details everytime they book but, you can reassure them that their info is never saved and actually provides protection. I use Booksteam alongside Weebly.

Loving BookSteam

Apr 15, 2015
4/5
Overall

Comments: We moved to BookSteam a few months ago and must say that we are really impressed. Not only does the product itself fit our needs and is easy to use for both clients and staff, the customer service is outstanding. The support team are prompt in replying and very helpful - even going above and beyond to assist those of us that are not quick so "tech savvy". We made a number of suggestions that would make the program even better and already these have been implemented - WOW!!! Cathy Reeves Plant Essentials Australia

Great Simple Software - Easy to Use, Not Very Versatile

May 14, 2015
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Pros:

Easy to use

Offers lots of great features

Works with PayPal

Links with your personal calendar

Support responds quickly

Cons:

No promo codes for discounts

Calendar entries could be more customizable in the way they display information

Doesn't allow clients option to prepay or to pay onsite - must be set up one way or the other

Vendor Response

by BookSteam on November 05, 2015

Hi Monica, thank you for your review and suggestions. Recently, we've added "Pay later" option where clients can now prepay or book and pay later. Hope that helps :)

huge time saver

Apr 17, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: My business is no longer myself, it's grown, and between me and my 7 employees we schedule a ton of appointments and pen and paper just doesn't cut it. To make it even more complicated, we offer various group shops in multiple locations and the only software that has it all is book steam.

It is honestly a huge time saver for us, around 70% of our clients book their services/group shops online and we have a TON of clients. I'm not sure what I would do without you guys! Keep it up!

Great app for business!

Oct 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Could improve the app in mobile phones. Wish that the feature in Pc will be same in mobile phones.

Pros: Booksteam is a really useful tool to have for any business. It's a good to go app. It keeps better and better

Cons: Sometimes it's buggy. Especially in mobile phones. I like this app! But its more convenient to use in Pc than in mobile phones.

booksteam solved my big scheduling issue

Jun 06, 2014
5/5
Overall

Comments: It was tough running small business and answering phone calls all the time, I could not concentrate on my work. After getting setup with BookSteam, my phone almost stopped ringing, I'm less irritated, more focused on work. Thanks.

Pros: clients get email notifications and appointment reminders so they don't forget, calendar looks great, can add my other worker as a stuff member

Cons: none so far, hopefully it'll continue like that

Impressive and user friendly

Dec 22, 2015
4/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: I can't say enough good things about booksteam, head and shoulders above the rest! If you want your business to improve and become less stressful (don't we all), you have to try this software.

+++awesome looking design, supports multiple offices, mailchimp and paypal integration, google calendar sync, prepaid packages, loaded with a ton of features and has fast responding support team (what's not to love?).

Easy way for appointment scheduling

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: Good to go . Highly recommemded to everyone.

Pros: The interface is very simple and easy to use. Booksteam is auto online report and best for appointment scheduling tool.

Cons: Could improve the initial set up and the customer support. I didn't see any bad with it. Its still very useful for me.